CN1527578A - Instant telephone translation system and method - Google Patents
Instant telephone translation system and method Download PDFInfo
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- CN1527578A CN1527578A CNA03113842XA CN03113842A CN1527578A CN 1527578 A CN1527578 A CN 1527578A CN A03113842X A CNA03113842X A CN A03113842XA CN 03113842 A CN03113842 A CN 03113842A CN 1527578 A CN1527578 A CN 1527578A
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Abstract
The present invention belongs to the field of telephone communication, and discloses one kind of instant telephone translation system and method. When the user calls in telephone the translation station comprising programmed exchanger and server with user's data base and translator data base, the telephone of the proper translator is connected and the users in different languages may communicate via the translator. The present invention can realize translation service and the translation requirement may be altered.
Description
The present invention relates to field of telephone communication a kind of one group of promptly take on the telephone translation system and method.
According to statistics, the whole world has 5000～6000 kinds of language, and commonly used have English, Chinese, Japanese, French, German, Russian etc.Along with the development of communication and traffic, commerce and trade between various countries and tourist activity contacts are increasing, and the international long-distance telephone expense reduces significantly, and call volume increases substantially.China's foreign traveller's number of entering a country in 2000 has surpassed ten million person-time, and the tourist arrivals occupies the 5th in the world, first place, Asia.Because aphasis causes very big inconvenience to commerce and trade and tourism, also influenced further development of commerce and trade and tourism.Be the cleaning aphasis, the Interpreter becomes a kind of important means.Some tourisms and investment big country as China in the world, the translator who needs is ten hundreds of.Interpreter commonly used some phone interpretation methods also occurred in the prior art generally by on-the-spot translator.
But have following shortcoming by on-the-spot translator: 1, on-the-spot translator will follow at one's side at any time, and cost is higher, and translation expense is with higher usually; 2, translator's inefficiency, mobility is poor, occur in the somewhere commercial affairs and travel surge during the phase on-the-spot translator supply falls short of demand; 3, be not easy to find the on-the-spot translator of suitable professional technique; 4, some occasion translators inconvenience on the scene etc.
In patented technology, be called " a kind of telecommunication language simultaneous interpreting method and device thereof " as China Patent No. 99122172.9 disclosed names, be by being connected on the telephone wire after two telephone sets are connected in parallel and putting through the phone of translation station, realize translation service according to the translator of language key coding assignment translation station by program control minute machine controller of translation station.This method and device thereof relate to and being connected on the telephone wire after two telephone sets are connected in parallel, the circuit connection troublesome poeration, and use all necessary input language key encode of phone translation at every turn, the difficulty that operates is loaded down with trivial details, mobile phone does not have telephone wire to connect, can not use, therefore be not suitable for commercial affairs and tourism needs.
Chinese patent application number 00120555.2 disclosed name is called " simultaneous interpreting method that can use " in moving, be to hold the fixed telephone that the first mobile phone is put through Translation Services Center by first user (only meeting first language), and the translator who tells at Translation Services Center will carry out the first language---second language talk, second user's (only meeting second language) also holds the second mobile phone and puts through the translation station phone, and connect with the translator of Translation Services Center, make their three conversations mutually simultaneously.This method is done experiment passable, carry out commerce socially when implementing, will face following difficulty: the first, the people that two language can not be linked up under the situation that does not realize translation will make an appointment and take out quite difficulty of phone that mobile phone dials same Translation Services Center simultaneously separately.The second, to allow the translator of Translation Services Center not know that in the face of handle in counting in thousands of translation briefs the first of identification and second are defined as relevant translation object difficulty more.Three, when user and translator being limited to the such small-scale of several people, the user will often occur the line is busy for a long time waiting and the translator idle for a long time, inefficient problem.As can be seen, this this patented technology is disclosed is a kind of simple and easy method of suitable bench-scale testing.
And for example the disclosed name of China Patent No. 01129096.X is called " a kind of remote translation service method (translation station) ", be the mobile phone of band hand-free function (or two covers and microphone and earphone above and that can converse are simultaneously arranged), mobile telephone base station, mobile switching centre, Local Exchange, the fixed telephone of Translation Services Center, the computer of Translation Services Center, the translator of Translation Services Center is combined into a system, and provides translation service by the translator at the special Translation Services Center that is provided with to the user of mobile phone.Formed a kind of user who only uses mobile phone remote translation service method (translation station) removable and that support by human translation.This method has solved the difficulty and the translator that dial the phone of same Translation Services Center in moving when application number 00120555.2 disclosed name is called in " simultaneous interpreting method that can use " approximately separately first and second has been defined as the relevant difficulty of translating object.But the fixed telephone that its translation station just is connected with Local Exchange, but the user is for a long time, the line is busy for a long time waits, want with can not using, the user after a little while, translator free time is many, efficient is low.As can be seen, this patented technology is disclosed to be also to be a kind of simple and easy method of suitable bench-scale testing, does not have the commercial practicality of using.
It is reported that existing phone translation technology is owing to existing above suchlike deficiencies, technology immature etc. former thereby fail to popularize use in an all-round way at commercial alternative on-the-spot interpretation method.Chinese patent application number 02115241.1 disclosed name is called " a kind of obtain at once with phone translate system and method ", when the user calls out the translation station of being made up of stored-program control exchange and the server that comprises user's database and translator's database with telephone set, obtain translation brief according to caller ID identification search user database, go out to satisfy the translator of translation brief then at translator's database search, call out translator's telephone set and make itself and user's phone complete connection by stored-program control exchange.User that can different language can utilize the hand-free function of phone or three-party talking function to converse jointly with the translator, the realization translation service.This invention has solved the problems referred to above of prior art, provides a kind of and uses simultaneously for thousands of people, and obtain to translate translation station at once with phone, and the commerce that can be implemented on the translation market, the world is used.But this invention needs two translation station numbers at least, and one of them is used for the user directly connects required translator's phone when calling out, and another is used for the user and the translator sets up or revise its database.Require the user to remember two telephone numbers simultaneously, and when the change translation brief, need interrupt call, redial another telephone number, caused certain inconvenience to the user.In addition, this the invention only with user's telephone number as user identity identification, when the user utilize some prepaid phone card, international IP phone, when calling out translation station based on the built-in computer telephone set of Web, the situation that user's telephone number can not correctly be discerned can appear, and above-mentioned phone generally belongs to international travelers roaming and international long-distance telephone, also is the occasion that the phone translation often needs.Identification user identity both can be used as the essential condition that obtains to connect suitable translation person's phone at once, also can be used as and judged user's authority, got translation expense to user's meter and used.So this invention also needs further to improve to adapt to the needs in phone translation market.
Along with the acceleration of world globalization, international commerce and trade and travel flourish.Some important cities and tourist city can occur thousands of and even the person that more uses the different language.Particularly host the Olympic Games, during large-scale international conference such as World Expo, existing on-the-spot translator is difficult to satisfy the demand.Using the phone translation so that machine translation is eliminated aphasis, is the important research project in the world today.Also there are the following problems unresolvedly fails to enter practicality and commercialization stage owing to prior art: 1, translator's phone directly is connected with Local Exchange, the translation station scale is too little, poor selectivity, and the user is for a long time, must the line is busy for a long time queuing, can not obtain translation service at any time; When limiting several user, can not make full use of translator's operating time.2, under the situation of fully meeting the need of market, translation station must be extensive, and queuing that the user can reduce to greatest extent that the line is busy also improves translator's operating efficiency to greatest extent, but runs into the problem of how to select to distribute the translator.In the face of the user of each languages, artificial wiring obviously is unpractical.Use general stored-program control exchange and per call all to use interactive voice response system, can realize that the translator selects and connect phone.But user in the face of each languages, interactive voice response system will be play one section language button with various different languages earlier and select prompting, after selecting language, in order to differentiate user's rights of using, point out the user to input telephone number or number of the account and password, also to point out the user to import the special translating purpose language, the requirement of translator's specialty, the requirement of translator's technical merit etc.Per call all will very loaded down with trivial details button operation, and reaction speed is too slow, can not accomplish to speak one's mind freely at any time.3, there are a lot of countries studying to use machine translation to eliminate aphasis in the telephone communication.In order to realize machine translation, except technology such as speech recognition, language translation will further be improved, allow machine know that at any time user's language and special translating purpose language, specialty of living in etc. also are necessary, equally with the human translation platform run into identical problem.4, from the tourism and the business people of strang country, mobile big between each city (place), and the time of staying is of short duration, general time a couple of days, they are masters in talks such as inquiry, understanding, distribution, have very easy translation method could set up both sides' talk smoothly, and generally should bear translation expense usefulness, translation station will satisfy these characteristics technically.5, directly connect and the contradiction of revising translation brief for solving the translation phone, two translation station telephone numbers are set, the user grasps the using method difficulty, the advertising trouble.
The objective of the invention is to solve the problems referred to above of prior art, a kind of one group of promptly take on the telephone translation system and method are provided.User that can different language talks face to face or when the phone medium and long distance is talked, only need use telephone number of call translation station whenever and wherever possible, can connect suitable translator's phone in fast and reliable ground, need not to be provided with at every turn or to propose loaded down with trivial details translation brief, obtain one group of promptly logical remote translating service.Thousands of translator can be sitting in the translation station of respectively networking, and for somewhere, the whole nation even the whole world provide the remote translating service, its efficient can improve about ten times.Meeting Interpreter's machine also can replace human translation person realize machine translation by access platform provided by the invention.
The objective of the invention is to reach, provide a kind of one group of translation system of promptly taking on the telephone on the one hand by following measure.This system comprises: user and telephone set thereof, communication network, translation station, translator and telephone set thereof.This translation station comprises stored-program control exchange, caller ID recognition device, comprises the server of user's database and translator's database, interactive voice response system, at least one translation station number are formed.Wherein, stored-program control exchange generally can be connected to the switch of Local Exchange by trunk line, is used to accept that user's telephone set is called out and call out translator's telephone set, and finishes exchange, continues; The caller ID recognition device is used to discern and extract the telephone number of user's calling to server; By interactive voice response, guiding user, translator set up or revise its database to interactive voice response system with suitable language; The translation station number, when being used for the user and calling out, this system connects suitable translator's phone at once, realizes translation service or revises translation brief.In most cases, the user only need dial telephone number of translation station, and system connects required translator's phone at once according to this user's default translation requirement, reaches one group of promptly logical effect.When for the first time using this system, put through the translation station phone after, need under the interactive voice response system guiding, the default translation requirement is set.Under a few cases, need to change the default translation requirement, after connecting former default translation person's phone, the user can press a specified button or any key on its telephone set, the translator hears that phone being switched back to interactive voice response system behind the keypad tone of " ticking " guides the user that new translation brief is set, and connects required translator's phone; Perhaps the user says new translation brief to the translator, by the translator call forwarding to required translator's telephone set; Also can answer the information consultation that the user proposes by the translator.
In this system, user's phone should be opened the number demonstration or user's identity validation sign indicating number is provided to translation station.Mobile phone is individual personal effects, and the landline telephone of office is used by relatively-stationary people, and its telephone number is the important evidence of its identification.When the user utilizes some prepaid phone card, international IP phone, when calling out translation station based on the built-in computer telephone set of Web, the situation that user's telephone number can not correctly be discerned can occur, system is by input identity validation sign indicating number identification user identity.Telephone set can be fixed telephone, mobile phone, IP phone or based on the built-in computer telephone set of Web.For commercial affairs and the traveller from the strang country, most convenient is to carry a mobile phone that has hand-free function.Comprise that data such as user's telephone number or identity validation sign indicating number, translation brief, user's authority are recorded in user's database.Translation brief comprises that the most substantially the user makes term, target language, but do not limit the invention to and improve the translation service level and increase further setting translation brief, as: technical merit, professional domain, timing or change translator, men and women translator, information consultation etc. at any time.Residual value or way of paying that user's authority records prepayment translation expense is used, priority level etc. judge whether to obtain the service of translation service and which grade to system.
In this system, translator's phone can directly be connected with the stored-program control exchange interface of translation station, or is connected indirectly with the stored-program control exchange interface of translation station through communication network.When translator's phone directly is connected with the stored-program control exchange interface of translation station, become the seat translator, full-time translation service is provided; When communication network was connected indirectly with the stored-program control exchange interface of translation station, translator's phone can be landline telephone or mobile phone, became the roaming translator, provided the part-time translator to serve, and can compensate seat translator deficiency in the translate requirements peak period.
In this system, the translator can be human translation person, or machine translation person.The translator who confirms by qualification is to the translation station registration material.Translator's telephone number, relevant datas such as term, target language, technical merit, operating state are recorded in translator's database.Translator's database can be provided with or revise by translator's phone, maybe can be provided with or revise by the server terminal machine.Translator's technical merit is directly connected to the quality of phone translation.Because this system can increase substantially translator's operating efficiency, reduce cost, therefore, system operator can go out high wage please best translator provide translation service for maximum users.Some translators grasp bilingual, and some translators may grasp three kinds even more kinds of language, and various language have different technical merits and professional speciality or the like all to form data to be recorded in translator's database by system and to select to call.Translation between some rare foreign languages, may do not grasped by any translator, server can be searched for translator's database, unite translation translation brief can be satisfied the time if judge two translator's relay-types, switch can be connected two translator's telephone sets simultaneously, for the user provides the remote translating service.Machine translation does not also reach now the level of human translation, under the support of this system, can select language and specialty even the language environment etc. that will translate fast, and the machine translation level can be further improved.
In this system, the formation of translation station adopts computer and phone integrated (Computer TelephonyIntegration) technology, except server, the interactive voice response system (IVR) that comprises stored-program control exchange, caller ID recognition device, comprises user's database and translator's database constitutes the realization of this system's most basic function, can increase cti server, management platform, Web server, IP phone gateway etc. on this basis, make this systemic-function more perfect.
When this system had only a translation station, translator's database had only one (technical backup database is not included in interior).
When this system is made up of a plurality of translation station networkings, can divide two kinds of schemes that translator's database is set: one, to be distributed in each station server and and to carry out exchanges data by communication network, the translator will be delivered to other translation stations immediately certain data of setting up or revising under the interactive voice response system guiding, make each translation station not only can search for translator, and can search for and call out translator in other translation station registrations in this TV station registration.When the search translator, can set translator's priority level, this TV station translator consider other translators in the time of can not meeting the demands again as considering earlier.Two, concentrate in the part central server, each translation station server is set up, is revised at central server or search translator database by the internet.When the search translator, can set translator's priority level, the one's respective area translator consider other regional translators in the time of can not meeting the demands again as considering earlier.
When this system only was made up of a translation station, user's database had only one (technical backup database is not included in interior).
When this system is made up of a plurality of translation station networkings, can divide two kinds of schemes that user's database is set: one, to be distributed in each station server and and to carry out exchanges data by communication network, the data that the user of roaming mobile phone sets up or revises under the guiding of certain interactive voice response system will in time be delivered to other translation stations, call out local translation station or calling strange land translation station can be identified identity and obtain translation brief at each random zone.Be to reduce user's data of database exchange capacity, use user's data of landline telephone can be not switched in other the database and go.Two, concentrate in the part central server, each translation station server is set up, is revised at central server or search user database by the internet.
The translation station number is when many All-China Federation of Taiwan Compatriots net, and the number of each translation station can be unified, and also can there are differences.The translation station in district in all parts of the country can be unified number, need not dial trunk code when calling out in each department, convenient roaming user, and when the user called out in the area that does not have translation station, the translation station of being connected will be paid long-distance cost.When the translation station number of each department comprised trunk code, when the user called out in the area that does not have translation station, the user will pay long-distance cost.
Translation station when many All-China Federation of Taiwan Compatriots net, outside having a translation station number at least, the part translation station can with the number translation station by communicating to connect, and do not provide the translation station number to directly call to the user.There is the translation station of access code to be called female platform, do not have the translation station of access code to be called the branch platform, when female pedestal seat translator can not satisfy market demand in the somewhere, can set up Fen Tai and share translation service.
In networking platform scheme, user's data centralization is in part translation station server or be distributed in the translation station server of respectively networking, the method difference, purpose all is to bring into play the networking advantage, make the roaming user can both find its data when calling out local translation station in different regions, perhaps when other translation stations are transferred in certain translation station calling of calling, can both find its data, realize one group of promptly logical function.Translator's data centralization is in part translation station server or be distributed in the translation station server of respectively networking, and can make the translator of each translation station bring into play the resource complementation advantage, improves translator's operating efficiency.Trunk line or other networking technologies by lease telecommunications company between each translation station are realized translator's calling at each interstation.
In realizing general commercialization process of the present invention, along with user's market development and exploitation, technical and all determine the scale of translation station will follow turn of the market economically, in development, determine optimum macro, promptly translator's quantity finds balance point between drug on the market and supply falls short of demand.The scale of translation station is active development from small to large, and whether translation station builds into distributed networking mode or independent platform mode by the take all factors into consideration decision of translation station operator according to stage, translator's most optimum distribution of resources, telecom charges and the market factors such as networking technology and investment of investment construction.
Another aspect of the present invention provides a kind of one group of interpretation method of promptly taking on the telephone, and user's telephone set is called out the translation station number, connects translator's telephone set, realizes the remote translating service.
The method comprising the steps of:
(1), user's identification result is submitted to server;
(2), server search user database obtains translation brief;
(3), server goes out to be fit to translator's telephone number of translation brief at translator's database search;
(4), stored-program control exchange is connected translator's telephone set, realization translation service, modification translation brief or information consultation at once.
User's telephone set is called out the translation station number and is met when hurrying, and translation station is if many All-China Federation of Taiwan Compatriots net can be provided with calling transfer to idle translation station.
In step (1), when caller ID recognition device Direct Recognition goes out user's telephone number, user's telephone number is submitted to server, or when the caller ID recognition device can not identify user's telephone number or this number and not have the right to use, interactive voice response system can guide the user to import the identity validation sign indicating number, and the identity validation sign indicating number is submitted to server.
In step (2), server search user database, when failing to find these user's data or user's data transformation or user's Insufficient privilege, interactive voice response system can guide the user to import or revise user's data, this user's data fully and when satisfying user's authority, server obtains translation brief after finding or revising.
In step (3), when translator of translation station can satisfy translation brief, switch was only connected translator's telephone set; When a translator can not satisfy translation brief, server can be searched for translator's database, unite translation can satisfy translation brief the time if judge two translator's relay-types, switch can be connected two translator's telephone sets simultaneously, for the user provides the remote translating service.
When translator's database can not search out fully the translator's telephone number that is fit to translation brief, find out translator's telephone number at step (3) server near translation brief.
In step (4), when the translator who is connected was fit to translation brief, the translator provided the remote translating service for the user; Perhaps the user need change the translator when being fit to new translation brief, the user can press a specified button or any key on its telephone set, the translator hears that phone being switched back to interactive voice response system behind the keypad tone guides the user that new translation brief is set, and connects required translator's phone; Perhaps the user says new translation brief to the translator, by the translator call forwarding to required translator's telephone set.
Satisfy translator's telephone set of translation brief in connection after, user that can different language can utilize the hand-free function of telephone set or be used alternatingly telephone set with the translator converses jointly, the realization translation service; Perhaps, the user of meeting different language can utilize the three-party talking function of telephone set and translator to converse jointly, realizes translation service.
When commercial operation, the user need obtain translation station user authority in advance.User's authority is the essential condition of commercial operation, is not the essential condition on the technology of the present invention.Aim of the present invention provide a kind of in commercial operation practicable phone translation technology.Operator can be according to commercial needs concrete operations user authority, as: 1, withhold the user that translation expense is used by landline telephone or mobile phone operator, it is the identification object that user's authority can limit its telephone number, withholds the time restriction that limit that translation expense uses is scaled each grade translation service.2, sell the translation expense rechargeable card.The user can buy rechargeable card or supplements with money by bank settlement system or channel such as pay in cash, it is the identification object that user's authority can limit its identity validation sign indicating number (comprising number of the account even password), and can authorize several telephone numbers to use this rechargeable card translation expense usefulness, the residual value of rechargeable card is scaled the time restriction of each grade translation service.3, cooperate with domestic, international phone card (as: walk in the Divine Land rechargeable card, 200 cards, IP phonecard etc.) company, translation expense counts in the phonecard, and carries out translation expense and regularly settle accounts.4, be responsible for a task until it is completed with large user (government department, corporation with foreign capital etc.) timing disbursement and sattlement or expense, the large user can authorize several telephone numbers to have user's authority.
Usually, it is as follows to obtain the method for operation of one group of translation of promptly taking on the telephone:
Engage in the dialogue as first language user (hereinafter to be referred as first) and second language user (hereinafter to be referred as second).First is with its call translation station telephone number, when caller ID recognition device Direct Recognition goes out the first telephone number, the first telephone number is submitted to server, or when the caller ID recognition device can not identify the first telephone number, interactive voice response system selected to use language with various verbal cue first commonly used successively.After selecting the first language, the translation station interactive voice response system is spoken and other information with first verbal cue first select target.Interactive voice response system can be guided first input identity validation sign indicating number, and the identity validation sign indicating number is submitted to server.Server search user database, when failing to find the data of first or data transformation or user's Insufficient privilege, interactive voice response system can be guided the first input or revise user's data.Different situations such as first can be traveled according to it, commercial affairs, study, work or life are confirmed translation brief: use first language, special translating purpose to be second language, specification requirement etc. under the voice answer-back prompting.When user's authority satisfied, server obtained translation brief, and when user's Insufficient privilege, how interactive voice response system prompting first obtains user's authority and interrupt call; When the complete data that finds first and user's authority satisfied, server obtained translation brief.Server goes out to be fit to translator's telephone number of translation brief at translator's database search; When the translator of platform that serves as interpreter can satisfy translation brief, switch was only connected translator's telephone set; When a translator can not satisfy translation brief, server can be searched for translator's database, unite translation can satisfy translation brief the time if judge two translator's relay-types, switch can be connected two translator's telephone sets simultaneously, for the user provides the remote translating service.When server can not search out fully the translator's telephone number that is fit to translation brief at translator's database, find out translator's telephone number near translation brief.When the translator who is connected was fit to translation brief, the translator provided the remote translating service for first; Perhaps first need be changed the translator when being fit to new translation brief, first can be pressed a specified button or any key on its telephone set, the translator hears that phone being switched back to interactive voice response system behind the keypad tone guides first that new translation brief is set, and connects required translator's phone; Perhaps first is said new translation brief to the translator, by the translator call forwarding to required translator's telephone set.
Under normal conditions, first is with its call translation station telephone number, and translation station is connected required translator's phone at once.
When first and second are face-to-face, first will be to the second word, passes to translator's telephone set by the telephone set of first through native system, transfers back to the phone of first after translator's translation again through native system, when the phone of first had hand-free function, second can hear that the translator translates into the second language.Equally, first can hear that also the translator translates into the first language.When the phone of first did not have hand-free function, first was given second phone facing to after phone says one section, and at this moment the translator translates this section of first words and listens to second; Second is given first phone facing to after phone says one section, and at this moment the translator translates this section of second words and listens to first.Like this, first is used system and method for the present invention, can at once obtain phone translation service with people's talk that can the second language at one's side whenever and wherever possible.
Behind the first call through translator phone, utilize the phone three-party talking function, redial and call out the second phone, first, second, translator just are in the Three-Way Calling state, and the translator can translate for first, second.Also can call out the second phone earlier, call out the translation station phone again.At this moment, first and second can be face-to-face, also can talk at a distance.
The present invention compares with prior art has following advantage: 1, simple to operate quick.The user only need use telephone number of call translation station whenever and wherever possible, can directly connect required translator's phone, and translation brief needn't be set at every turn.Connect the translator than calling out a number, call out that another number is set up and to revise the translation brief system simpler, operate easier.2, be provided with by user's authority, be more suitable for commercial operation.3, can realize translator's resource-sharing.When large-scale international conference is held in certain city, during as the Olympic Games, International Transaction meeting or tourist season, translation service is busy unusually, the present invention can call large quantities of translators to greatest extent, the translator of each translation station also can be used mutually, play the effect of optimizing translator's resource, avoid the user to wait in line.
The present invention is further illustrated below by embodiment and accompanying drawing.
Fig. 1 represents the system construction drawing of an independent translation station embodiment of the present invention.
Fig. 2 represents the system construction drawing of a networking of the present invention translation station embodiment.
Fig. 3 and Fig. 4 represent the operational flowchart of one embodiment of the invention.
Fig. 1 represents the system construction drawing of an independent translation station embodiment of the present invention, and this system configuration is fit to translation station first stage of construction and middle and small scale translation station.In the present embodiment, one group of translation system of promptly taking on the telephone comprises: a communication network 101, play user 106 (comprising 107,111) and telephone set 108 (comprising 112), translator 110 and telephone set 109 thereof and the 102 realization message transmission effects of translation station switch of connecting; One switch 102, its lambda line is connected (generally being connected to Local Exchange's switch) by trunk with communication network, and its outlet directly links to each other with translator 110 extension 109; One caller ID recognition device 113; One interactive voice response system 114; One server 103, comprise user's database 104 and translator's database 105, the identity validation sign indicating number that telephone number that server 103 provides according to caller ID recognition device 115 or interactive voice response system 114 provide is searched for corresponding translation brief in user's database 104, in translator's database 105, search for suitable translator's telephone number according to translation brief then, and pass to switch 102.
When the user 106 of meeting different language talks face to face with user 107, its phone 108 with hand-free function of user's 106 usefulness is called out translation station, caller ID recognition device 113 identifies number, or when the caller ID recognition device can not identify user's telephone number, interactive voice response system can guide the user to import the identity validation sign indicating number, and the identity validation sign indicating number is submitted to server.The identity validation sign indicating number that telephone number that server 103 provides according to caller ID recognition device 113 or interactive voice response system 114 provide is searched for corresponding translation brief in user's database 104, in translator's database 105, search for suitable translator's telephone number according to translation brief then, and pass to switch 102, after connecting translator 110 telephone set 109, user 106, user's 107 shared phones 108 are talked jointly with translator 110, realize the phone translation service.
When the user 106 of meeting different language talks face-to-face or at a distance with user 111, its telephone set 108 with three-party talking function of user's 106 usefulness is called out translation station, caller ID recognition device 113 identifies number, the identity validation sign indicating number that server 103 telephone number that identification provides according to switch 102 caller IDs or interactive voice response system 114 provide is searched for corresponding translation brief in user's database 104, in translator's database 105, search for suitable translator's telephone number according to translation brief then, connect translator 110 telephone set 109.User 106 calls out user 111 telephone set 112 more then, and user 106, user 111 and translator's 110 tripartite common conversations realize the phone translation service.
Fig. 2 represents the system construction drawing of a networking of the present invention translation station embodiment, and this system configuration is fit to build period of expansion and extensive translation station.In the present embodiment, one group of translation system of promptly taking on the telephone comprises: a communication network 201, play connection user 214 (comprising 215,218) and telephone set 216 (comprising 217) thereof, the effect of a plurality of translation station switch 202 (comprising 206) realization message transmission; Switch 206 is connected with communication network by trunk, links to each other with translator 211 telephone set 210 simultaneously; One caller ID recognition device 221; One interactive voice response system 222; Server 207, comprise user's database 208 and translator's database 209, the identity validation sign indicating number that telephone number that server 207 provides according to caller ID recognition device 221 or interactive voice response system 222 provide is searched for corresponding translation brief in user's database 208, search for suitable translator's telephone number according to translation brief in translator's database 209 then, switch 206 is connected this translator's telephone set.Other each translation stations also have similar structure and function, as switch 202, caller ID recognition device 219, interactive voice response system 220, server 203 and user's database 204 thereof, translator's database 205, translator 213 telephone set 212.Each translation station translator database of composition networking is distributed in each station server and by communication network 201 and carries out exchanges data, the translator will be delivered to other translation stations immediately certain data of setting up or revising, make each translation station not only can search for translator, and can search for and call out translator in other translation station registrations in this TV station registration.When the search translator, can set translator's priority level, this TV station translator consider other translators in the time of can not meeting the demands again as considering earlier.User's database is distributed in each station server and by communication network 201 and carries out exchanges data, the user of roaming mobile phone will in time be delivered to other translation stations certain data of setting up or revising, and call out local translation station or calling strange land translation station can be identified identity and obtain translation brief at each random zone.
When the user 214 of meeting different language talks face to face with user 215, its telephone set 216 with hand-free function of user's 214 usefulness is called out translation station switch 206, this system connects suitable default translation person's telephone set 210 at once, user 214, user's 215 shared phones 216 are conversed jointly with translator 211, realize the phone translation service.
When the user 214 of meeting different language talked face-to-face or at a distance with user 218, its telephone set 216 with three-party talking function of user's 214 usefulness was called out translation station switches 206, and this system connects suitable default translation person's telephone set 210 at once.User 214 calls out user 218 telephone set 217 more then, and user 214, user 218 and translator's 211 tripartite common conversations realize the phone translation service.
Fig. 3 and Fig. 4 represent the operational flowchart of one embodiment of the invention.At first, please refer to Fig. 3.Step 301: user's first of meeting first language is prepared user's second conversation of participant second language.Step 302: first is with its call translation station telephone number.Step 303: if translation station identifies the telephone number of first, execution in step 304, otherwise execution in step 305.Step 305: interactive voice response system is selected language with each verbal cue first commonly used, and please by 1, English is please by 2 as Chinese, and Japanese is please by 3, and Korean is please by 4 etc.Step 306: after first is heard voice suggestion,, then press 2 if first makes in English.Step 307: interactive voice response system begins to import the identity validation sign indicating number with the term prompting first that makes of first.Because detecting the telephone number of first, system do not confirm identity, need the user to import its identity validation sign indicating number, can comprise account number and password etc., this situation generally occurs in when using some phonecards that the number Presentation Function is not provided or user to close this function.Step 304: server extracts its related data according to the telephone number or the identity validation code searching user database of first.Step 308: judge whether first has the right to use.The Sales Channel that provides by system operator obtains usufructuary user, and its identity validation sign indicating number and commonly used telephone number (as my mobile phone, office telephone etc.) are provided with and are stored in user's database.When searching out the first data and judging that first has the right to use, execution in step 309, otherwise execution in step 310.Step 310: interactive voice response system is selected language with each verbal cue first commonly used, and please by 1, English is please by 2 as Chinese, and Japanese is please by 3, and Korean is please by 4 etc.Step 311: after first is heard voice suggestion,, then press 2 if first makes in English.Step 312: interactive voice response system begins to import the identity validation sign indicating number with the term prompting first that makes of first.Do not have the right to use or the input error of identity validation sign indicating number because the telephone number of first is judged by system, need import the identity validation sign indicating number again.When this situation generally appears at one of interim usefulness and does not have usufructuary phone to pay by user's identity validation sign indicating number number of the account.Step 313: server extracts its related data according to first identity validation code searching user database.Step 314: judge whether first has the right to use.If first has the right to use, execution in step 309, and can before execution in step 309, point out the user that commonly used telephone number and translation brief are set according to the system operator needs, otherwise, execution in step 315.Step 315: play one section advertisement, tell how the user obtains the right to use of this phone translation station, and on-hook.Step 309: server is searched for translator's database according to the default translation requirement in user's data, and relatively conditions such as translator's translation languages, technical merit, operating state, position are found out only translator's telephone number.Step 316: switch is connected translator's phone, enters talking state.Step 317: if first will enter the translation state and this translator is suitable, execution in step 318, otherwise execution in step 319.Step 318: beginning translation service.Step 319: just loquitured or in translation talk carries out in first, first can be pressed any dial key or appointment dial key on the telephone set, the translator hears the prompt tone of " ticking ", the translator answers the information consultation problem of user's proposition, or says new translation brief according to the user and carry out calling transfer or enter interactive voice response system revising user's data.Step 320: the translator can be transferred to another translator's phone, execution in step 316, otherwise execution in step 321 according to the translation brief direct calling of first.Step 321: the translator starts interactive voice response system boot modification user data, as user's language, object language, professional requirement, technical merit even translation brief or other data such as man or interpretress, execution in step 309 when continuing to need translation service.
Under most of operating position, the user uses the default translation requirement, and system only need carry out following steps can realize translation service: step 301: user's first of meeting first language is prepared user's second conversation of participant second language.Step 302: first is with its call translation station telephone number.Step 303: translation station identifies the telephone number of first, execution in step 304.Step 308: judge that first has the right to use.Step 309: server is searched for translator's database according to the default translation requirement in user's data, and relatively conditions such as translator's translation languages, technical merit, operating state, position are found out only translator's telephone number.Step 316: switch is connected translator's phone, enters talking state.Step 317: first thinks that this translator is suitable, execution in step 318 beginning translation services.System does not need the user to carry out loaded down with trivial details selection through this several steps the time, and system connects suitable translator's phone in moment, realizes the purpose of one group of translation of promptly taking on the telephone.
Refer again to Fig. 4.Through step 318, translator and first enter talking state.Step 401:, carry out 402, otherwise carry out 406 if first and second are to talk face to face.Step 402: if the phone of first has hand-free function, promptly the sound of phone can be heard by first and second, and the speech of first and second can be received by phone, carries out 403.Step 403: first, second is conversed jointly with the translator, realizes translation service.Step 404: second has another phone, carries out 406, otherwise 405.Step 406: first is called out the second phone with three-party talking function.No matter whether first and second is face-to-face, and three-party talking function all can use, and calls out translation station earlier and call out second again, or call out second earlier and call out translation station again and all belong to protection scope of the present invention.Step 405: first and second are used alternatingly phone.First is held and is given second phone after phone is said one section with the translator, the translator translates into and says to second behind the second language and listen, same, second is held and is given first phone after phone is said one section with the translator, the translator translates into and says to first behind the first language and listen, equally reach step 403: first, second is conversed jointly with the translator, realizes translation service.
Claims (19)
1, one group of translation system of promptly taking on the telephone comprises user and telephone set thereof, communication network and translation station, and it is characterized in that: described translation station comprises:
Translator and telephone set thereof;
Stored-program control exchange;
The caller ID recognition device;
Server, comprise user's database and translator's database, be used for obtaining translation brief, go out to be fit to translator's telephone number of translation brief then at translator's database search according to user's telephone number or user's identity validation code searching user database;
Interactive voice response system;
At least one translation station number, when being used for the user and calling out, this system connects suitable translator's phone at once, realizes translation service, revises translation brief or information consultation.
2, one group of translation system of promptly taking on the telephone according to claim 1, it is characterized in that: described user's phone should be opened number to translation station and show or user's identity validation sign indicating number, telephone set are provided can be fixed telephone, mobile phone, IP phone or based on the built-in computer telephone set of Web.
3, one group of translation system of promptly taking on the telephone according to claim 1, it is characterized in that: described translator's phone can directly be connected with the stored-program control exchange interface of translation station, or is connected indirectly with the stored-program control exchange interface of translation station through communication network.
4, one group of translation system of promptly taking on the telephone according to claim 1, it is characterized in that: described translator can be human translation person, or machine translation person.
5, one group of translation system of promptly taking on the telephone according to claim 1 is characterized in that: described user's database comprises user's telephone number or identity validation sign indicating number, translation brief, user's authority; Described translator's database comprises translator's telephone number, makes term, target language, technical merit, operating state.
6, one group of interpretation method of promptly taking on the telephone according to claim 1 is characterized in that described translator's database can be provided with or revise by translator's phone, maybe can be provided with or revise by the server terminal machine.
7, according to claim 1,2,3,4,5 or 6 described one group of translation system of promptly taking on the telephone, it is characterized in that: described translation station can a platform independent or many All-China Federation of Taiwan Compatriots net composition.
8, one group of translation system of promptly taking on the telephone according to claim 7 is characterized in that: described user's database and translator's database are distributed in each station server and by communication network when many All-China Federation of Taiwan Compatriots net and carry out exchanges data.
9, one group of translation system of promptly taking on the telephone according to claim 7, it is characterized in that described user's database and translator's database concentrate in a part of central server when many All-China Federation of Taiwan Compatriots net, each translation station server is set up, is revised or search user's database and translator's database at central server by communication network.
10, one group of translation system of promptly taking on the telephone according to claim 7 is characterized in that described translation station number when many All-China Federation of Taiwan Compatriots net, and the number of each translation station can be unified, and also can there are differences.
11, one group of translation system of promptly taking on the telephone according to claim 7, it is characterized in that described translation station is when many All-China Federation of Taiwan Compatriots net, outside having a translation station number at least, the part translation station can with the number translation station by communicating to connect, and do not provide the translation station number to directly call to the user.
12, one group of interpretation method of promptly taking on the telephone, user's telephone set is called out the translation station number, connects translator's telephone set, realizes the remote translating service, and it is characterized in that: the method comprising the steps of:
(1), user's identification result is submitted to server;
(2), server search user database obtains translation brief;
(3), server goes out to be fit to translator's telephone number of translation brief at translator's database search;
(4), stored-program control exchange is connected translator's telephone set, realization translation service, modification translation brief or information consultation at once.
13, one group of interpretation method of promptly taking on the telephone according to claim 12, when it is characterized in that described user's telephone set calling translation station number chance is busy, translation station is if many All-China Federation of Taiwan Compatriots net can be provided with the translation station of calling transfer to the free time.
14, one group of interpretation method of promptly taking on the telephone according to claim 12, it is characterized in that described step (1), user's identification result is that origin electricity NID number identifier is carried out telephone number identification or interactive voice response system is carried out the identification of identity validation sign indicating number.
15, one group of interpretation method of promptly taking on the telephone according to claim 12, it is characterized in that described step (2), server search user database, when failing to find these user's data or user's data transformation or user's Insufficient privilege, interactive voice response system can guide the user to import or revise user's data, this user's data fully and when satisfying user's authority, server obtains translation brief after finding or revising.
16, one group of interpretation method of promptly taking on the telephone according to claim 12, when it is characterized in that translator of described step (3) translator can satisfy translation brief, switch is only connected translator's telephone set; When a translator can not satisfy translation brief, server can be searched for translator's database, unite translation can satisfy translation brief the time if judge two translator's relay-types, switch can be connected two translator's telephone sets simultaneously, for the user provides the remote translating service.
17, one group of interpretation method of promptly taking on the telephone according to claim 12 is characterized in that described step (4), and when the translator who is connected was fit to translation brief, the translator provided the remote translating service for the user; Perhaps the user need change the translator when being fit to new translation brief, the user can press a specified button or any key on its telephone set, the translator switches back to interactive voice response system guide modification user data to phone after hearing keypad tone, connects translator's phone when continuing to need translation service; Perhaps the user says new translation brief to the translator, by the translator call forwarding to required translator's telephone set.
18, according to claim 12,13,14,15,16 or 17 described one group of interpretation method of promptly taking on the telephone, it is characterized in that: user that can different language can utilize the hand-free function of telephone set or be used alternatingly telephone set with the translator converses jointly, the realization translation service.
19, according to claim 12,13,14,15,16 or 17 described one group of interpretation method of promptly taking on the telephone, it is characterized in that: the user of meeting different language can utilize the three-party talking function of telephone set and translator to converse jointly, realizes translation service.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA03113842XA CN1527578A (en) | 2003-03-03 | 2003-03-03 | Instant telephone translation system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA03113842XA CN1527578A (en) | 2003-03-03 | 2003-03-03 | Instant telephone translation system and method |
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| CN1527578A true CN1527578A (en) | 2004-09-08 |
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| CNA03113842XA Pending CN1527578A (en) | 2003-03-03 | 2003-03-03 | Instant telephone translation system and method |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103997562A (en) * | 2013-11-26 | 2014-08-20 | 张广才 | Method for realizing spoken-language translation of network telephone by smart phone |
| CN107181881A (en) * | 2017-05-19 | 2017-09-19 | 语联网（武汉）信息技术有限公司 | The method and device translated for remote handle |
| CN107197109A (en) * | 2017-05-19 | 2017-09-22 | 语联网（武汉）信息技术有限公司 | The method and device translated for remote handle |
| CN107766336A (en) * | 2017-09-12 | 2018-03-06 | 吉志勇 | Long-range real time translation operation system and its method for running |
| WO2019047153A1 (en) * | 2017-09-08 | 2019-03-14 | 深圳传音通讯有限公司 | Data processing method, system, user equipment, and server |
| CN110751947A (en) * | 2018-11-13 | 2020-02-04 | 北京嘀嘀无限科技发展有限公司 | Method for prompting user, electronic equipment and computer readable storage medium |
| CN114783437A (en) * | 2022-06-15 | 2022-07-22 | 湖南正宇软件技术开发有限公司 | Man-machine voice interaction realization method and system and electronic equipment |
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2003
- 2003-03-03 CN CNA03113842XA patent/CN1527578A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103997562A (en) * | 2013-11-26 | 2014-08-20 | 张广才 | Method for realizing spoken-language translation of network telephone by smart phone |
| WO2015078225A1 (en) * | 2013-11-26 | 2015-06-04 | 张广才 | Method for realizing network telephone interpretation using smartphone |
| CN107181881A (en) * | 2017-05-19 | 2017-09-19 | 语联网（武汉）信息技术有限公司 | The method and device translated for remote handle |
| CN107197109A (en) * | 2017-05-19 | 2017-09-22 | 语联网（武汉）信息技术有限公司 | The method and device translated for remote handle |
| WO2019047153A1 (en) * | 2017-09-08 | 2019-03-14 | 深圳传音通讯有限公司 | Data processing method, system, user equipment, and server |
| CN107766336A (en) * | 2017-09-12 | 2018-03-06 | 吉志勇 | Long-range real time translation operation system and its method for running |
| CN110751947A (en) * | 2018-11-13 | 2020-02-04 | 北京嘀嘀无限科技发展有限公司 | Method for prompting user, electronic equipment and computer readable storage medium |
| CN114783437A (en) * | 2022-06-15 | 2022-07-22 | 湖南正宇软件技术开发有限公司 | Man-machine voice interaction realization method and system and electronic equipment |
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