CN117592685A - Service processing method, device, electronic equipment and storage medium - Google Patents

Service processing method, device, electronic equipment and storage medium Download PDF

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CN117592685A
CN117592685A CN202311452505.7A CN202311452505A CN117592685A CN 117592685 A CN117592685 A CN 117592685A CN 202311452505 A CN202311452505 A CN 202311452505A CN 117592685 A CN117592685 A CN 117592685A
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service
processing
determining
user
score
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于静磊
朱维东
王晓冠
毛雨杨
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Beijing Baidu Netcom Science and Technology Co Ltd
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Beijing Baidu Netcom Science and Technology Co Ltd
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    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
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    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

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Abstract

The disclosure provides a business processing method, a business processing device, electronic equipment and a storage medium, relates to the technical field of computers, in particular to the technical field of natural language processing and the like, and can be applied to customer service and other scenes. The specific implementation scheme is as follows: receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request; determining a processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment; and processing the service processing request based on the processing priority. Therefore, the processing priority of the service request can be accurately determined according to the behavior data of the user, the type of the user and the type of the terminal equipment used by the user, so that the service request of the high-quality user can be processed preferentially, and the response timeliness of the service request of the high-quality user is improved.

Description

Service processing method, device, electronic equipment and storage medium
Technical Field
The disclosure relates to the technical field of computers, in particular to the technical field of natural language processing and the like, and can be applied to customer service scenes and the like, in particular to a business processing method, a business processing device, electronic equipment and a storage medium.
Background
The online customer service system becomes a customer service trend, and can enable a user to quickly and conveniently consult customer service personnel of an enterprise through the online customer service system of the website while browsing enterprise portal websites and acquiring enterprise service information, thereby being beneficial to improving the service quality and service efficiency of the user, improving the satisfaction degree of the user and improving the image and the competitiveness of the enterprise.
Therefore, how to process the service request of the user becomes an important research direction.
Disclosure of Invention
The disclosure provides a service processing method, a device, electronic equipment and a storage medium.
According to a first aspect of the present disclosure, there is provided a service processing method, including:
receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request;
determining a processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment;
and processing the service processing request based on the processing priority.
According to a second aspect of the present disclosure, there is provided a service processing apparatus, comprising:
The receiving module is used for receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request;
the determining module is used for determining the processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment;
and the processing module is used for processing the service processing request based on the processing priority.
According to a third aspect of the present disclosure, there is provided an electronic device comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the business processing method of the first aspect.
According to a fourth aspect of the present disclosure, there is provided a non-transitory computer-readable storage medium storing computer instructions for causing the computer to perform the service processing method according to the first aspect.
According to a fifth aspect of the present disclosure, there is provided a computer program product comprising computer instructions which, when executed by a processor, implement the steps of the business processing method of the first aspect.
The business processing method, device, electronic equipment and storage medium provided by the disclosure include the following steps
The beneficial effects are that:
in the embodiment of the disclosure, a service processing request is received first, wherein the service processing request includes user behavior data, a user type and a type of a terminal device sending the service processing request, then a processing priority corresponding to the service processing request is determined according to the user behavior data, the user type and the type of the terminal device, and finally the service processing request is processed based on the processing priority. Therefore, the processing priority of the service request can be accurately determined according to the behavior data of the user, the type of the user and the type of the terminal equipment used by the user, so that the service request of the high-quality user can be processed preferentially, and the response timeliness of the service request of the high-quality user is improved.
It should be understood that the description in this section is not intended to identify key or critical features of the embodiments of the disclosure, nor is it intended to be used to limit the scope of the disclosure. Other features of the present disclosure will become apparent from the following specification.
Drawings
The drawings are for a better understanding of the present solution and are not to be construed as limiting the present disclosure. Wherein:
fig. 1 is a flow chart of a service processing method according to an embodiment of the present disclosure;
fig. 2 is a flow chart of a service processing method according to still another embodiment of the present disclosure;
fig. 3 is a flow chart of a service processing method according to still another embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of a service processing device according to an embodiment of the present disclosure;
fig. 5 is a block diagram of an electronic device for implementing a business processing method of an embodiment of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present disclosure to facilitate understanding, and should be considered as merely exemplary. Accordingly, one of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
In the technical scheme of the disclosure, the related processes of collecting, storing, using, processing, transmitting, providing, disclosing and the like of the personal information of the user accord with the regulations of related laws and regulations, and the public order colloquial is not violated. Specifically, the processes of collecting, storing, using, processing, transmitting, providing, disclosing and the like of the user behavior data, the user type and the type of the terminal equipment all accord with the regulations of related laws and regulations, and the public welcome is not violated.
The following describes a service processing method, a device, an electronic apparatus, and a storage medium according to embodiments of the present disclosure with reference to the accompanying drawings.
It should be noted that, the execution body of the service processing method in this embodiment is a service processing apparatus, and the apparatus may be implemented in a software and/or hardware manner, and the apparatus may be configured in an electronic device, where the electronic device may include, but is not limited to, a terminal, a server, and the like.
Fig. 1 is a flow chart of a service processing method according to an embodiment of the disclosure.
As shown in fig. 1, the service processing method includes:
s101: and receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request.
The service processing request may be a message sent by the client for requesting a customer service. The user of the client can trigger the service processing request in the form of voice or text.
Wherein the user behavior data may comprise at least one of:
browsing behavior data: browsing start time, browsing duration, browsing IP address, interactions at browsing, interactive content, browsing complaint data, etc.
Logging behavior data: login location, login frequency, login time, etc.
Information of the terminal device itself: system version, screen resolution, latitude and longitude, device identification, etc.
The user types may include: general stock users, member stock users, incremental users, etc. Optionally, the general stock users may be further classified according to user grades, and the member stock users may be further classified according to member grades. The present disclosure is not limited in this regard.
The stock users refer to users who have registered accounts, and the increment users are guest users of unregistered accounts.
In some embodiments, the service processing request may further include a user identifier. Carrying a user ID for the stock user; for an incremental user, such as a guest-type user, a unique identification is generated based on the user's current device information (IP address, time, device code, system version, latitude and longitude, etc.) to identify the user.
The terminal device may send a service processing request, where a corresponding client is installed. The types of terminal devices may include low-end models, medium-end models, high-end models, and the like.
S102: and determining the processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment.
In the embodiment of the disclosure, a first score corresponding to the user behavior data, a second score corresponding to the user type, and a third score corresponding to the type of the terminal device may be determined, and then the processing priority may be determined according to the sum of the first score, the second score, and the third score, or the weighted sum.
Wherein, whether the user is a high-quality user or not can be determined according to the user behavior data, and the first score corresponding to the high-quality user is higher than the first score corresponding to the non-high-quality user.
Optionally, according to browsing complaint data contained in the user behavior data, determining a first score, determining a second score corresponding to the user type and a second score corresponding to the type of the terminal device, then determining a target score according to the first score, the second score and the third score, and finally determining a processing priority according to the target score. Thus, the score can be given to the user behavior data, the user type and the type of the terminal device, and the processing priority can be accurately determined.
Wherein, browsing complaint data may include browsing time, browsing times, browsing frequency, etc.
If the browsing complaint data indicates that the user frequently browses complaint information, the user may not be satisfied with the previous service processing result, and the service processing request of the user needs to be processed in time so as to save the user. Thus, the first score may be determined from the browsing complaint data, the higher the frequency of browsing, the higher the first score.
Optionally, in the case that the user type is an incremental user, determining the second score as the first value; or, in the case that the user type is a general stock user, determining the second score as a second numerical value; or, in the case that the user type is a member stock user, determining the second score as a third value; the first value is smaller than the second value, and the second value is smaller than the third value. Thus, different scores can be given to different user types, and the processing priority corresponding to the high-quality user can be improved.
The type of the terminal equipment is a third score corresponding to the low-end machine type, is smaller than the third score corresponding to the medium-end machine type, and is smaller than the third score corresponding to the high-end machine type.
In the disclosed embodiment, the higher the target score, the higher the processing priority.
S103: the service processing request is processed based on the processing priority.
In the embodiment of the disclosure, after determining the processing priority, the service processing request may be processed according to the processing priority. Specifically, the processing priority corresponding to the currently unprocessed service processing request can be sequentially processed from high to low.
For example, if there are an unprocessed service request B and a service request C before the service request a is received, if the processing priority corresponding to the service request a is higher than the processing priority corresponding to the service request B and the service request C, the service request a is preferentially processed.
In the embodiment of the disclosure, a service processing request is received first, wherein the service processing request includes user behavior data, a user type and a type of a terminal device sending the service processing request, then a processing priority corresponding to the service processing request is determined according to the user behavior data, the user type and the type of the terminal device, and finally the service processing request is processed based on the processing priority. Therefore, the processing priority of the service request can be accurately determined according to the behavior data of the user, the type of the user and the type of the terminal equipment used by the user, so that the service request of the high-quality user can be processed preferentially, and the response timeliness of the service request of the high-quality user is improved.
Fig. 2 is a flow chart of a service processing method according to still another embodiment of the present disclosure;
as shown in fig. 2, the service processing method includes:
s201: and receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request.
S202: and carrying out security verification on the service processing request according to the user behavior data.
In the embodiment of the disclosure, after receiving the service processing request, the security verification can be performed on the service processing request, and the service processing request is processed under the condition that the security verification passes, so that the security of the server is improved.
Optionally, the security verification is performed on the service processing request according to the user behavior data, including at least one of the following:
determining that the business processing request passes the security verification when the login address in the user behavior data is in the region range of the permission request;
in the event that the frequency of requests in the user behavior data is less than a frequency threshold, determining that the business process requests pass security verification.
For example, if the allowed request is M in the geographical range, the login address of the user is N outside the M geographical range, and the service processing request is rejected. Alternatively, the frequency threshold is 100 times/min, and the request frequency is 110 times/min, and the service processing request is refused.
In some possible implementations, the service processing request may also be rejected if the rules of the message header of the service processing request are different from the preset rules.
In some possible implementations, the abnormal behavior of the user may also be analyzed according to the user behavior data, and in the case of abnormal behavior of the user, the service processing request is rejected.
Therefore, the security verification can be performed on the service processing request through multiple dimensions, and the security is improved.
S203: and determining the processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment.
S204, updating the processing priority according to the service type corresponding to the service processing request.
Alternatively, the service types may include voice, video, audio-video, rich text, and the like. The present disclosure is not limited in this regard.
Optionally, the service type score mapping table is queried to determine a fourth score corresponding to the service type, and the processing priority is updated based on the sum of the fourth score and the target score.
The service type score mapping table may be pre-generated, and the service type score mapping table may include scores corresponding to different service types.
Alternatively, more resources need to be allocated because video services occupy more resources than audio services. Therefore, the score corresponding to the audio and video service can be set to be higher than the score of the video service, the score of the video service is higher than the score of the audio service, the score of the audio service is higher than the score of the rich text service. Therefore, the processing priority of the audio and video service can be improved, more resources are allocated for the audio and video service, and the response speed of the audio and video service is ensured.
S205: the service processing request is processed based on the processing priority.
In the embodiment of the disclosure, a service processing request is received first, where the service processing request includes user behavior data, a user type and a type of a terminal device sending the service processing request, then, according to the user behavior data, the user type and the type of the terminal device, a processing priority corresponding to the service processing request is determined, further, according to the service type corresponding to the service processing request, the processing priority may be updated, and finally, the service processing request is processed based on the processing priority. Therefore, the processing priority can be further determined by combining the service types, so that the processing priority of important services can be improved, the important services can be processed preferentially, and the response timeliness of the important services can be improved.
Fig. 3 is a flow chart of a service processing method according to still another embodiment of the present disclosure;
as shown in fig. 3, the service processing method includes:
s301: and receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request.
S302: and determining the processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment.
The specific implementation forms of step S301 to step S302 may refer to the detailed descriptions in other embodiments in the disclosure, and are not described in detail herein.
S303: and distributing the target service node and the service resource for the service processing request according to the processing priority.
For example, if there are an unprocessed service request B and a service request C before the service request a is received, if the processing priority corresponding to the service request a is higher than the processing priority corresponding to the service request B and the service request C, the service request a is preferentially processed, and the service request a is preferentially allocated with the target service node and the service resource.
In some embodiments, the higher the processing priority, the more service resources may be occupied.
In some embodiments, the service resources may include: computing resources, storage resources, network resources, etc. The computing resource is used for executing service processing logic, and comprises CPU, memory, disk and other resources. The storage resource is used for storing business related data, including a database and a file system. Network resources are used to process requests and transmit data, including bandwidth, network connections, etc. The present disclosure is not limited in this regard.
In some possible implementation manners, a token account can be created according to user behavior data and the like carried in the service processing request, the token account and the allocated service resources are dynamically associated, the monopolization of the resources of the two rows of accounts is guaranteed, and after the user finishes using, account destruction and service resource release are performed, so that efficient recovery of the resources is realized.
Optionally, a plurality of candidate service nodes may be determined according to a service type corresponding to the service processing request, then a first distance between a region position where each candidate service node is located and a region position where the terminal device is located, a bearing capacity corresponding to each candidate service node, a first number corresponding to a service to be processed with a priority higher than or equal to a processing priority under each candidate service node, and finally a target service node is determined from the plurality of candidate service nodes according to the first distance, the first number and the bearing capacity corresponding to each candidate service node.
Wherein, the shorter the first distance, the shorter the transmission time and the higher the response efficiency. The stronger the bearing capacity, the higher the response efficiency; the smaller the first number, the shorter the latency of the traffic handling request and the faster the response. Therefore, by combining the first distance, the first number and the bearing capacity, the optimal target service node can be determined, and the timeliness of service processing request response is improved.
In some possible implementations, the target service node may be further determined more accurately in combination with average response time, current load amount, node weight, and the like corresponding to each candidate service node.
In some possible implementations, one service system may include a plurality of service nodes, where each service node may process a service type different from each other, so that a corresponding candidate service node may be determined according to a service type corresponding to a service processing request, and then an optimal target service node is determined according to a real-time state of the candidate service node to process the service processing request, thereby improving timeliness of the service processing request.
S304: based on the service resource, the service processing request and the corresponding processing priority are transferred to the target service node.
In the embodiment of the disclosure, after determining the service resource, the processing priority and the target service node, the service processing request can be transferred to the target service node, so that the target service node processes the service processing request based on the processing priority.
Optionally, under the condition that the regional position of the terminal device is different from the regional position of the target service node, determining a network path between the terminal device and the target service node, and transferring the service processing request and the corresponding processing priority to the target service node based on the service resource and the network path. Therefore, the network path and the network resource reaching the target service node can be reasonably arranged, and the response efficiency of the service processing request is improved.
For example, the region where the user logs in the client is north China, and the target service node is east China, so that the request and the response need to be continuously forwarded across domains, and more network segments possibly exist at the same time, and continuous traversing, proxy and forwarding are needed; this part is understood to be a function of the network level.
The network layer crossing mainly adopts two methods: (1) Network address mapping, in which if a user is in an intranet, the intranet address needs to be mapped to a certain IP address of an external network, so that the internal and external networks mutually access and deploy transfer service, (2) if the region where the user is located is too far away from the region of a target service node, direct communication delay is extremely large, so that transfer service nodes are also needed, and relay transmission can be imagined as "post" on the way.
In the embodiment of the disclosure, a service processing request is received, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request; and determining the processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment, distributing a target service node and service resources for the service processing request based on the processing priority, and finally transferring the service processing request and the corresponding processing priority to the target service node based on the service resources. Therefore, the current optimal target service node and service resources can be allocated for the service processing request based on the processing priority, and the response timeliness and the processing efficiency of the service processing request can be improved.
In some possible implementations, the client application may be secondarily packaged based on webrt, so that the client may provide uniform API capabilities. At packaging, each end sdk may be provided for multiple platforms (android, ios, web and applet) and each platform difference smoothed; sdk the complex webrtc interactions are internally packaged, the user is free from feeling, and the communication can be completed by only calling a simple method; sdk provides overall communication capabilities such as: application a obtains free voice capability through this sdk; the intelligent hardware B may obtain video capabilities through this sdk.
Fig. 4 is a schematic structural diagram of a service processing device according to an embodiment of the present disclosure;
as shown in fig. 4, the service processing apparatus 400 includes:
a receiving module 401, configured to receive a service processing request, where the service processing request includes user behavior data, a user type, and a type of a terminal device that sends the service processing request;
a determining module 402, configured to determine a processing priority corresponding to the service processing request according to the user behavior data, the user type, and the type of the terminal device;
a processing module 403, configured to process the service processing request based on the processing priority.
In some embodiments of the present disclosure, the determining module 402 is configured to:
determining a first score according to browsing complaint data contained in the user behavior data;
determining a second score corresponding to the type of the user and a second score corresponding to the type of the terminal equipment;
determining a target score according to the first score, the second score and the third score;
and determining the processing priority according to the target score.
In some embodiments of the present disclosure, the determining module 402 is configured to:
determining the second score as a first value if the user type is an incremental user; or,
Determining a second score as a second value if the user type is a common stock user; or,
determining the second score as a third value if the user type is a member stock user;
the first value is smaller than the second value, and the second value is smaller than the third value.
In some embodiments of the present disclosure, the method further includes an update module configured to:
and updating the processing priority according to the service type corresponding to the service processing request.
In some embodiments of the present disclosure, wherein the updating module is configured to:
querying a service type score mapping table to determine a fourth score corresponding to the service type;
the processing priority is updated based on the sum of the fourth score and the target score.
In some embodiments of the present disclosure, the processing module 403 is configured to:
distributing target service nodes and service resources for the service processing requests according to the processing priority;
based on the service resource, the service processing request and the corresponding processing priority are transferred to the target service node.
In some embodiments of the present disclosure, the processing module 403 is configured to:
determining a plurality of candidate service nodes according to the service types corresponding to the service processing requests;
Determining a first distance between a region position where each candidate service node is located and a region position where terminal equipment is located, bearing capacity corresponding to each candidate service node, and a first number corresponding to-be-processed services with higher or equal priority than processing priority under each candidate service node;
and determining a target service node from the plurality of candidate service nodes according to the first distance, the first number and the bearing capacity corresponding to each candidate service node.
In some embodiments of the present disclosure, the processing module 403 is configured to:
determining a network path between the terminal equipment and the target service node under the condition that the regional position of the terminal equipment is different from the regional position of the target service node;
based on the service resource and the network path, the service processing request and the corresponding processing priority are transferred to the target service node.
In some embodiments of the present disclosure, an authentication module is included for:
and carrying out security verification on the service processing request according to the user behavior data.
In some embodiments of the present disclosure, wherein the verification module is configured to:
determining that the business processing request passes the security verification when the login address in the user behavior data is in the region range of the permission request; and/or the number of the groups of groups,
In the event that the frequency of requests in the user behavior data is less than a frequency threshold, determining that the business process requests pass security verification.
It should be noted that the foregoing explanation of the service processing method is also applicable to the service processing apparatus of this embodiment, and will not be repeated here.
In the embodiment of the disclosure, a service processing request is received first, wherein the service processing request includes user behavior data, a user type and a type of a terminal device sending the service processing request, then a processing priority corresponding to the service processing request is determined according to the user behavior data, the user type and the type of the terminal device, and finally the service processing request is processed based on the processing priority. Therefore, the processing priority of the service request can be accurately determined according to the behavior data of the user, the type of the user and the type of the terminal equipment used by the user, so that the service request of the high-quality user can be processed preferentially, and the response timeliness of the service request of the high-quality user is improved.
According to embodiments of the present disclosure, the present disclosure also provides an electronic device, a readable storage medium and a computer program product.
Fig. 5 illustrates a schematic block diagram of an example electronic device 500 that may be used to implement embodiments of the present disclosure. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular telephones, smartphones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be exemplary only, and are not meant to limit implementations of the disclosure described and/or claimed herein.
As shown in fig. 5, the apparatus 500 includes a computing unit 501 that can perform various suitable actions and processes according to a computer program stored in a Read Only Memory (ROM) 502 or a computer program loaded from a storage unit 508 into a Random Access Memory (RAM) 503. In the RAM 503, various programs and data required for the operation of the device 500 can also be stored. The computing unit 501, ROM 502, and RAM 503 are connected to each other by a bus 504. An input/output (I/O) interface 505 is also connected to bus 504.
Various components in the device 500 are connected to the I/O interface 505, including: an input unit 506 such as a keyboard, a mouse, etc.; an output unit 507 such as various types of displays, speakers, and the like; a storage unit 508 such as a magnetic disk, an optical disk, or the like; and a communication unit 509 such as a network card, modem, wireless communication transceiver, etc. The communication unit 509 allows the device 500 to exchange information/data with other devices via a computer network such as the internet and/or various telecommunication networks.
The computing unit 501 may be a variety of general and/or special purpose processing components having processing and computing capabilities. Some examples of computing unit 501 include, but are not limited to, a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various specialized Artificial Intelligence (AI) computing chips, various computing units running machine learning model algorithms, a Digital Signal Processor (DSP), and any suitable processor, controller, microcontroller, etc. The computing unit 501 performs the respective methods and processes described above, such as a business processing method. For example, in some embodiments, the business processing method may be implemented as a computer software program tangibly embodied on a machine-readable medium, such as storage unit 508. In some embodiments, part or all of the computer program may be loaded and/or installed onto the device 500 via the ROM 502 and/or the communication unit 509. When the computer program is loaded into RAM 503 and executed by computing unit 501, one or more steps of the business processing method described above may be performed. Alternatively, in other embodiments, the computing unit 501 may be configured to perform the business processing method by any other suitable means (e.g., by means of firmware).
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuit systems, field Programmable Gate Arrays (FPGAs), application Specific Integrated Circuits (ASICs), application Specific Standard Products (ASSPs), systems On Chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs, the one or more computer programs may be executed and/or interpreted on a programmable system including at least one programmable processor, which may be a special purpose or general-purpose programmable processor, that may receive data and instructions from, and transmit data and instructions to, a storage system, at least one input device, and at least one output device.
Program code for carrying out methods of the present disclosure may be written in any combination of one or more programming languages. These program code may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus such that the program code, when executed by the processor or controller, causes the functions/operations specified in the flowchart and/or block diagram to be implemented. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package, partly on the machine and partly on a remote machine or entirely on the remote machine or server.
In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. The machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and pointing device (e.g., a mouse or trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user may be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic input, speech input, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a background component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such background, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), wide Area Networks (WANs), the internet, and blockchain networks.
The computer system may include a client and a server. The client and server are typically remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server can be a cloud server, also called a cloud computing server or a cloud host, and is a host product in a cloud computing service system, so that the defects of high management difficulty and weak service expansibility in the traditional physical hosts and VPS service ("Virtual Private Server" or simply "VPS") are overcome. The server may also be a server of a distributed system or a server that incorporates a blockchain.
It should be appreciated that various forms of the flows shown above may be used to reorder, add, or delete steps. For example, the steps recited in the present disclosure may be performed in parallel or sequentially or in a different order, provided that the desired results of the technical solutions of the present disclosure are achieved, and are not limited herein.
Furthermore, the terms "first," "second," and the like, are used for descriptive purposes only and are not to be construed as indicating or implying a relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defining "a first" or "a second" may explicitly or implicitly include at least one such feature. In the description of the present disclosure, the meaning of "a plurality" is at least two, such as two, three, etc., unless explicitly specified otherwise. In the description of the present disclosure, the words "if" and "if" are used to be interpreted as "at … …" or "at … …" or "in response to a determination" or "in the … … case".
The above detailed description should not be taken as limiting the scope of the present disclosure. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives are possible, depending on design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present disclosure are intended to be included within the scope of the present disclosure.

Claims (23)

1. A business processing method, comprising:
receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request;
determining a processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment;
and processing the service processing request based on the processing priority.
2. The method of claim 1, wherein the determining the processing priority corresponding to the service processing request according to the user behavior data, the user type, and the type of the terminal device includes:
determining a first score according to browsing complaint data contained in the user behavior data;
determining a second score corresponding to the user type and a second score corresponding to the type of the terminal equipment;
determining a target score according to the first score, the second score and the third score;
and determining the processing priority according to the target score.
3. The method of claim 2, wherein the determining the second score corresponding to the user type comprises:
Determining the second score as a first value if the user type is an incremental user; or,
determining the second score as a second value if the user type is a normal stock user; or,
determining that the second score is a third value if the user type is a member stock user;
wherein the first value is less than the second value, and the second value is less than the third value.
4. The method of claim 2, wherein after the determining the processing priority corresponding to the service processing request, further comprising:
and updating the processing priority according to the service type corresponding to the service processing request.
5. The method of claim 4, wherein the updating the processing priority according to the service type corresponding to the service processing request comprises:
querying a service type score mapping table to determine a fourth score corresponding to the service type;
updating the processing priority based on the sum of the fourth score and the target score.
6. The method of claim 1, wherein the processing the traffic processing request based on the processing priority comprises:
Distributing target service nodes and service resources for the service processing requests according to the processing priorities;
and transferring the business processing request and the corresponding processing priority to the target service node based on the service resource.
7. The method of claim 6, wherein the assigning the traffic handling request with the target serving node comprises:
determining a plurality of candidate service nodes according to the service types corresponding to the service processing requests;
determining a first distance between a region position where each candidate service node is located and a region position where the terminal equipment is located, bearing capacity corresponding to each candidate service node, and a first number corresponding to-be-processed services with higher priority than or equal to the processing priority under each candidate service node;
and determining the target service node from a plurality of candidate service nodes according to the first distance, the first quantity and the bearing capacity corresponding to each candidate service node.
8. The method of claim 6, wherein the transferring the traffic processing request and the corresponding processing priority to the target serving node comprises:
Determining a network path between the terminal equipment and the target service node under the condition that the regional position of the terminal equipment is different from the regional position of the target service node;
and transferring the business processing request and the corresponding processing priority to the target service node based on the service resource and the network path.
9. The method of claim 1, wherein before the determining the processing priority corresponding to the service processing request according to the user behavior data, the user type, and the type of the terminal device, further comprises:
and carrying out security verification on the service processing request according to the user behavior data.
10. The method of claim 9, wherein the security verification of the business process request according to the user behavior data comprises:
determining that the business processing request passes security verification when the login address in the user behavior data is in the region range of the permission request; and/or the number of the groups of groups,
and determining that the service processing request passes the security verification under the condition that the request frequency in the user behavior data is smaller than a frequency threshold value.
11. A traffic processing apparatus comprising:
the receiving module is used for receiving a service processing request, wherein the service processing request comprises user behavior data, a user type and a type of terminal equipment for sending the service processing request;
the determining module is used for determining the processing priority corresponding to the service processing request according to the user behavior data, the user type and the type of the terminal equipment;
and the processing module is used for processing the service processing request based on the processing priority.
12. The apparatus of claim 11, wherein the means for determining is configured to:
determining a first score according to browsing complaint data contained in the user behavior data;
determining a second score corresponding to the user type and a second score corresponding to the type of the terminal equipment;
determining a target score according to the first score, the second score and the third score;
and determining the processing priority according to the target score.
13. The apparatus of claim 12, wherein the means for determining is configured to:
determining the second score as a first value if the user type is an incremental user; or,
Determining the second score as a second value if the user type is a normal stock user; or,
determining that the second score is a third value if the user type is a member stock user;
wherein the first value is less than the second value, and the second value is less than the third value.
14. The apparatus of claim 12, further comprising an update module to:
and updating the processing priority according to the service type corresponding to the service processing request.
15. The apparatus of claim 14, wherein the update module is configured to:
querying a service type score mapping table to determine a fourth score corresponding to the service type;
updating the processing priority based on the sum of the fourth score and the target score.
16. The apparatus of claim 11, wherein the processing module is configured to:
distributing target service nodes and service resources for the service processing requests according to the processing priorities;
and transferring the business processing request and the corresponding processing priority to the target service node based on the service resource.
17. The apparatus of claim 16, wherein the processing module is configured to:
determining a plurality of candidate service nodes according to the service types corresponding to the service processing requests;
determining a first distance between a region position where each candidate service node is located and a region position where the terminal equipment is located, bearing capacity corresponding to each candidate service node, and a first number corresponding to-be-processed services with higher priority than or equal to the processing priority under each candidate service node;
and determining the target service node from a plurality of candidate service nodes according to the first distance, the first quantity and the bearing capacity corresponding to each candidate service node.
18. The apparatus of claim 16, wherein the processing module is configured to:
determining a network path between the terminal equipment and the target service node under the condition that the regional position of the terminal equipment is different from the regional position of the target service node;
and transferring the business processing request and the corresponding processing priority to the target service node based on the service resource and the network path.
19. The apparatus of claim 11, comprising a verification module to:
and carrying out security verification on the service processing request according to the user behavior data.
20. The apparatus of claim 19, wherein the verification module is configured to:
determining that the business processing request passes security verification when the login address in the user behavior data is in the region range of the permission request; and/or the number of the groups of groups,
and determining that the service processing request passes the security verification under the condition that the request frequency in the user behavior data is smaller than a frequency threshold value.
21. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1-10.
22. A non-transitory computer readable storage medium storing computer instructions for causing the computer to perform the method of any one of claims 1-10.
23. A computer program product comprising computer instructions which, when executed by a processor, implement the steps of the method of any one of claims 1 to 10.
CN202311452505.7A 2023-11-02 2023-11-02 Service processing method, device, electronic equipment and storage medium Pending CN117592685A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202311452505.7A CN117592685A (en) 2023-11-02 2023-11-02 Service processing method, device, electronic equipment and storage medium

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202311452505.7A CN117592685A (en) 2023-11-02 2023-11-02 Service processing method, device, electronic equipment and storage medium

Publications (1)

Publication Number Publication Date
CN117592685A true CN117592685A (en) 2024-02-23

Family

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Country Status (1)

Country Link
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