CN117454012A - Information management method, system and related equipment - Google Patents

Information management method, system and related equipment Download PDF

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CN117454012A
CN117454012A CN202311528684.8A CN202311528684A CN117454012A CN 117454012 A CN117454012 A CN 117454012A CN 202311528684 A CN202311528684 A CN 202311528684A CN 117454012 A CN117454012 A CN 117454012A
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target user
target
information
account
dimension
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彭淼
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CMB Yunchuang Information Technology Co Ltd
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CMB Yunchuang Information Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/108—Remote banking, e.g. home banking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/403—Solvency checks
    • G06Q20/4037—Remote solvency checks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/12—Accounting
    • G06Q40/125—Finance or payroll
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/14—Travel agencies

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Abstract

According to the method and the device, the current grade of the target user under the preset dimension can be automatically determined according to the account use information, so that the labor input cost in the user information analysis process is effectively reduced, and the use habit of the target user on the target application is effectively and clearly explored; in addition, when the current level is lower than the preset level, the operation guide corresponding to the current level is actively configured and pushed to the target application of the target user so as to guide the target user to jump to a higher level. Therefore, the method and the device are beneficial to avoiding guide errors and delay caused by manual multiparty intervention and improving user experience.

Description

Information management method, system and related equipment
Technical Field
The embodiment of the application relates to the technical field of Internet, in particular to an information management method, an information management system and related equipment.
Background
Today, many merchants conduct online operations such as travel reservations or financial reimbursements through networks. In order to expand the audience range of products such as travel applications or financial reimbursement applications, the use condition of the products by users is known, and the important task in operation is realized.
At present, in order to more comprehensively know the use condition of a user on a product, customer service personnel of a plurality of departments are required to participate in cooperation and analyze data, but service chains formed across the departments are longer, and the working efficiency is lower. In this regard, it is necessary to provide an effective solution.
Disclosure of Invention
The embodiment of the application provides an information management method, an information management system and related equipment, which are used for improving the analysis efficiency of target application data and quickly and accurately knowing the use condition of a user on target application.
A first aspect of an embodiment of the present application provides an information management method, including:
aiming at a target user of a target application, acquiring account use information of the target user in a history period;
determining the current level of the target user under a preset dimension according to the account use information;
when the current level is lower than a preset level, configuring and pushing operation guidelines corresponding to the current level to the target application of the target user so as to guide the target user to transit to a higher level; the preset dimension comprises an account amount dimension or an operation frequency dimension of the target application.
Optionally, the determining, according to the account usage information, the current level of the target user in the preset dimension includes:
and determining the current grade of the target user under the dimension of the account balance according to the account balance and/or the consumption amount in the account use information.
Optionally, the configuring and pushing the operation guide corresponding to the current level to the target application of the target user includes:
when the preset dimension is an account balance dimension, configuring recharging operation guide according to the historical consumption amount of the target user in the target application, and pushing the recharging operation guide to the target application;
the recharging operation guide is associated with a suggested recharging amount and a recharging channel.
Optionally, the determining, according to the account usage information, the current level of the target user in the preset dimension includes:
and determining the current level of the target user in the operation frequency dimension according to at least one type of information about the transaction times, the number of the transaction objects and the fluctuation proportion of the transaction in the account use information.
Optionally, when the current level is lower than a preset level, after configuring and pushing the operation guide corresponding to the current level to the target application of the target user, the method further includes:
pushing the operation guide to target applications of other users except the target user.
Optionally, the method further comprises:
and acquiring a history grade of the target user before the history period, and pushing reward information corresponding to the maintenance grade to the target user if the current grade is lower than the history grade.
Optionally, the method further comprises:
obtaining opinion information fed back by each target user to the target application;
and according to the number of the opinion information and the information score, evaluating the future altered probability of the target application, and sending the evaluation result and the altered result to each target user.
The method according to the first aspect of the present application may be implemented in a specific implementation using the content according to the second aspect of the present application.
A second aspect of the embodiments of the present application provides an information management system, including: an acquisition unit and a processing unit;
the acquisition unit is used for acquiring account use information of a target user in a history period aiming at the target user of a target application;
the processing unit is used for determining the current level of the target user under the preset dimension according to the account use information;
the processing unit is further used for configuring and pushing operation guidelines corresponding to the current level to the target application of the target user when the current level is lower than a preset level so as to guide the target user to transit to a higher level; the preset dimension comprises an account amount dimension or an operation frequency dimension of the target application.
A third aspect of the embodiments of the present application provides an electronic device, including:
a central processing unit, a memory and an input/output interface;
the memory is a short-term memory or a persistent memory;
the central processor is configured to communicate with the memory and to execute instruction operations in the memory to perform the method described in the first aspect of the embodiments of the present application or any particular implementation of the first aspect.
A fourth aspect of the embodiments provides a computer readable storage medium comprising instructions which, when run on a computer, cause the computer to perform a method as described in the first aspect of the embodiments or any specific implementation of the first aspect of the embodiments.
A fifth aspect of the embodiments of the present application provides a computer program product comprising instructions or a computer program which, when run on a computer, causes the computer to perform the method as described in the first aspect of the embodiments of the present application or any specific implementation of the first aspect.
From the above technical solutions, the embodiments of the present application have at least the following advantages:
according to the method and the device, the current grade of the target user under the preset dimension can be automatically determined according to the account use information, so that the labor input cost in the user information analysis process is effectively reduced, and the use habit of the target user on the target application is effectively and clearly explored; in addition, when the current grade is lower than the preset grade, the operation guide corresponding to the current grade is actively configured and pushed to the target application of the target user, so that guide errors and delay caused by manual multiparty intervention are avoided, and user experience is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings that are needed in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments described in the present application, and other drawings may be obtained according to these drawings for a person having ordinary skill in the art.
It should be noted that, although the steps in the flowcharts (if any) according to the embodiments are drawn in sequence according to the arrow, the steps are not strictly limited to the order shown in the text, and may be executed in other orders. Moreover, at least some of the steps in the flowcharts in accordance with the embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least a part of the steps or stages in other steps or other steps.
FIG. 1 is a schematic flow chart of an information management method according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the present application more apparent, the present application will be described in further detail with reference to the accompanying drawings, and the described embodiments should not be construed as limiting the present application, and all other embodiments obtained by those skilled in the art without making any inventive effort are within the scope of the present application.
The terms "first," "second," "third," "fourth" and the like in the description and in the claims and drawings, if any, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments described herein may be implemented in other sequences than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
In the following description, reference is made to "one embodiment" or "one specific example" and the like, which describe a subset of all possible embodiments, but it is to be understood that "one embodiment" or "one specific example" may be the same subset or a different subset of all possible embodiments and may be combined with each other without conflict. In the following description, the term plurality refers to at least two. Some value as referred to herein reaches a threshold (if any), and in some specific examples, may include the former being greater than the latter; if any reference is made to "any" or "at least one" or the like, that particular reference may be made to any one of the examples listed or any combination between those examples.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs. The terminology used herein is for the purpose of describing embodiments of the present application only and is not intended to be limiting of the present application.
The method of the present application will be described in further detail below.
Referring to fig. 1, a first aspect of the present application provides some specific embodiments of an information management method, which includes the following operation steps:
and 11, aiming at a target user of the target application, acquiring account use information of the target user in a history period.
The target application may be, for example, a travel reservation APP or a financial reimbursement APP, or an integrated APP integrated with functional modules such as travel reservation and financial reimbursement. The target user may be in the form of an organization (the affiliated business) or individual, i.e. the account may be specifically an enterprise account or an individual account. Taking the travel reservation function APP as an example, the account usage information may specifically be a balance of some (one or more) target users in the APP, a travel order amount, a travel amount (which may be referred to as a consumption amount), and the like during a last history period (30 days).
In some specific examples, for each service module (such as a business reservation function or a financial reimbursement function module) in the target application, account usage information may be displayed in a partitioned manner (or called a split plate) according to the division of each service module, so as to purposefully and clearly quantify or analyze the account usage under each module.
And step 12, determining the current level of the target user under the preset dimension according to the account use information.
The level mentioned in the embodiment of the present application may represent a state where a user is located in a dimension such as an amount of money or the number of operations (or called liveness), in other words, may be understood as a usage situation of an account; for example, the higher the level to which the operation number dimension belongs, the higher the liveness of the user in the target application or the higher the demand level of the target application may be represented.
As one possible implementation, the specific operation procedure of step 12 may include: and according to the account balance and/or the consumption amount in the account use information, determining the current grade of the target user under the dimension of the account balance by investigation. For example, the current rating herein may be less than 1 ten thousand yuan (first rating) or less than 5 ten thousand yuan (second rating).
As another possible implementation, the specific operation procedure of step 12 may include: and determining the current level of the target user in the operation frequency dimension according to at least one type of information about the transaction times, the number of the transaction objects and the fluctuation proportion of the transaction in the account use information. Taking the travel reservation function APP and the history period of 30 days as an example, the number of transactions, the number of transaction objects and the transaction fluctuation ratio in the account use information may specifically be the fluctuation ratio of the travel order quantity (or called the order quantity), the order placing user quantity, the order placing quantity or the order placing user quantity in comparison with the month, and of course, the account use information such as traveling to the city and the like may be included in addition, and the information may be used for comprehensively judging the activity level of the target user.
The application of the financial reimbursement function APP in the embodiment of the present application may refer to the embodiment of the present application to implement contents recorded by the travel reservation function APP, which is not described in detail.
And 13, configuring and pushing the operation guide corresponding to the current grade to the target application of the target user when the current grade is lower than the preset grade.
This guideline is used to guide the target user to transition to a higher level, the preset dimension including an account amount dimension or a number of operations (which may be referred to as liveness) dimension on the target application.
Based on the above description, as a possible implementation, the specific operation procedure of step 13 may include: when the preset dimension is the account balance dimension, configuring recharging operation guide according to the historical consumption amount of the target user in the target application, and pushing the recharging operation guide to the target application; the recharging operation guide is associated with a suggested recharging amount and a recharging channel. For example, when the account is an enterprise account, the account usage information under a certain enterprise account can be queried to further determine the current grade to which the account belongs, and then recharging operation guidance can be configured according to the historical consumption amount of the enterprise in the target application, for example, a prompt of 'less than 5 ten thousand yuan of balance and 50 ten thousand yuan of recharging can be performed through a certain bound mobile phone number', and the recharging operation guidance is pushed to the target application; the recommended recharging amount (50 ten thousand yuan) and recharging channel (mobile phone number recharging) associated with the recharging operation guide can be adjusted by the user, the recharging operation guide and the associated content thereof can be issued to related auditors (such as an APP manager or an account manager) for approval before being formally pushed to the enterprise account, and the transaction can be pushed to the enterprise account after approval is passed, so that the user experience is prevented from being influenced by recharging errors or the recharging amount can not be checked out, and the like.
In sum, the embodiment of the application can automatically determine the current grade of the target user under the preset dimension according to the account use information, thereby effectively reducing the labor input cost in the user information analysis process and efficiently and clearly exploring the use habit of the target user on the target application; in addition, when the current grade is lower than the preset grade, the operation guide corresponding to the current grade is actively configured and pushed to the target application of the target user, so that guide errors and delay caused by manual multiparty intervention are avoided, and user experience is improved.
On the basis of the above illustration, some specific possible implementation examples will be provided below, and in practical applications, implementation matters between these examples may be combined or implemented separately as required according to corresponding functional principles, application logic, and may be specific to an actual scenario.
In some specific examples, after the step 13, the information management method of the embodiment of the present application may further include the following operations: pushing the operation guide to the target application of the other users except the target user. When the activity level of the target user is lower than a preset level, that is, the activity level reaches an early warning range, an investigation flow can be initiated, for example, corresponding operation guide is configured through analysis of data such as account balance or transaction times, the operation guide can be used for guiding the target user to recharge or transition to a higher activity level, and the operation guide can be pushed to other users except the target user so as to improve the awareness and audience of the target application. This other user may be a type of user whose target application (travel reservation function APP) has not been used or whose frequency of use is low for the target user, such user may be a type of user who has used the financial reimbursement function APP, i.e. has little or no history-generated travel transactions but has other function transactions; the APP is herein alternatively understood as a functional module under an integrated APP, such as a travel reservation or financial reimbursement functional module.
In some specific examples, after the step 13, the information management method of the embodiment of the present application may further include the following operations: and acquiring the history grade of the target user before the history period, and pushing the rewarding information corresponding to the maintenance grade to the target user if the current grade is lower than the history grade. In an actual scene, a grade change investigation flow can be initiated, so that whether the grade of a target user is in an ascending or descending trend is judged, the user dynamics and the evaluation of the target application are mastered, and the user is maintained or saved; accordingly, for users who do not use for a long period of time or who have a reduced frequency of use for a target application, a rewards regression mechanism, such as issuing coupons or small gifts as appropriate, may be triggered by the target application for the user.
In some specific examples, after the step 13, the information management method of the embodiment of the present application may further include the following operations: obtaining opinion information fed back by each target user to a target application; and according to the number of opinion information and the information score, evaluating the probability of future modification of the target application, and sending an evaluation result and a modification result to each target user. In a practical scenario, the foregoing opinion information may be complaint information and/or requirement proposal information of the target application, for example, a user suggests that a certain function control (collection control) is added to a certain page of the target application, or a certain statistics field is added to UI interface functions, etc., and these opinion information may be collected and integrated into (APP) product requirement documents, so that the product system evaluates the probability that these opinions are implemented, where a higher probability indicates that more users have similar requirements for such modification of the target application, and/or that the feasibility or benefit of such modification is better; correspondingly, the evaluation result of whether to change the target application, the change (or optimization) intention and other results can be pushed to the user so as to reflect the importance degree of the opinion of the user and improve the after-sales service effect of the APP.
Therefore, according to the embodiment of the application, the balance of each account can be recorded in batches according to the timing tasks, when the balance of a certain account reaches a set early warning value or the balance is analyzed according to the past use amount and is used for less than one week, a message prompt is sent to related flow nodes or personnel, the system can propose the suggested recharging amount and actively send out a bill to submit and examine, so that the amount of money is automatically and accurately checked in after the user is recharged; and (3) periodically counting the consumption of the user for the target application (extra statistics such as special holidays, high-temperature false and the like), analyzing the liveness of the user, and reminding a corresponding responsible person to pay attention to the client condition and configuring operation guidance if the liveness is relatively reduced.
It is added that the above processes of analyzing and determining the level, pushing information and the like can be recorded and archived or sent to relevant task nodes or personnel. The sequence of execution of the steps (e.g. after step 13) added in the above-mentioned steps may not be limited, and each step may be combined or separately implemented, depending on the actual scenario. The sequence of execution of the operations (e.g., after step 13) added to any of steps 11 to 13 in the implementation process should be specifically determined according to the functions and internal logic, and is not specifically limited.
In summary, the embodiment of the application can realize the automatic management of stock users. Specifically, analysis management is performed regularly, customized service is provided according to the actual situation of the client, and the viscosity of the client is enhanced. Periodically (monthly or daily) carrying out balance monitoring, sending out grade early warning reminding after analysis, and simultaneously carrying out analysis such as dosage according to statistical data; the monitoring capabilities of balance early warning, automatic bill issuing, approval prompt, customer demand, liveness analysis, automatic triggering investigation and the like can be realized, the customer service team can be helped to conduct customer management by combining with the actual setting of customers through data recording and automatic analysis growth, and meanwhile, the method can be widely applied to other customer basic service teams, and the working efficiency (in cross-department process) is improved. In short, the embodiment of the application is beneficial to realizing the digitalized transformation of information and product service in a shorter time and higher efficiency, assisting an operation team to complete the automatic management of the use condition of the user account, and grasping the client attribute and client habit more clearly, so that the product is optimized continuously, and the method becomes functional software for making business staff and leadership travel or financial reimbursement more understood, and provides good service more conforming to the client condition.
A second aspect of the present application provides a specific embodiment of an information management system, the system comprising: an acquisition unit and a processing unit;
the acquisition unit is used for acquiring account use information of a target user in a history period aiming at the target user of the target application;
the processing unit is used for determining the current level of the target user under the preset dimension according to the account use information;
the processing unit is further used for configuring and pushing operation guidelines corresponding to the current level to the target application of the target user when the current level is lower than the preset level so as to guide the target user to transit to a higher level; the preset dimension includes an account amount dimension or a number of operations dimension for the target application.
Optionally, the processing unit is specifically configured to:
and determining the current grade of the target user under the dimension of the account balance according to the account balance and/or the consumption amount in the account use information.
Optionally, the processing unit is specifically configured to:
when the preset dimension is the account balance dimension, configuring recharging operation guide according to the historical consumption amount of the target user in the target application, and pushing the recharging operation guide to the target application;
the recharging operation guide is associated with a suggested recharging amount and a recharging channel.
Optionally, the processing unit is specifically configured to:
and determining the current level of the target user in the operation frequency dimension according to at least one type of information about the transaction times, the number of the transaction objects and the fluctuation proportion of the transaction in the account use information.
Optionally, when the current level is lower than the preset level, after configuring and pushing the operation guide corresponding to the current level to the target application of the target user, the processing unit is further configured to:
pushing the operation guide to the target application of the other users except the target user.
Optionally, the processing unit is further configured to:
and acquiring the history grade of the target user before the history period, and pushing the rewarding information corresponding to the maintenance grade to the target user if the current grade is lower than the history grade.
Optionally, the processing unit is further configured to:
obtaining opinion information fed back by each target user to a target application;
and according to the number of opinion information and the information score, evaluating the probability of future modification of the target application, and sending an evaluation result and a modification result to each target user.
In this embodiment, the operations performed by each unit of the information management system are similar to those described in the foregoing first aspect or any specific method embodiment of the first aspect, and are not described herein in detail. Of course, the specific implementation of the operations of the first aspect of the present application may also be implemented with reference to the related description of the second aspect.
Referring to fig. 2, an electronic device 200 according to an embodiment of the present application may include one or more central processing units (CPUs, central processing units) 201 and a memory 205, where the memory 205 stores one or more application programs or data.
Wherein the memory 205 may be volatile storage or persistent storage. The program stored in the memory 205 may include one or more modules, each of which may include a series of instruction operations in the electronic device. Still further, the central processor 201 may be configured to communicate with the memory 205 to execute a series of instruction operations in the memory 205 on the electronic device 200.
The electronic device 200 may also include one or more power supplies 202, one or more wired or wireless network interfaces 203, one or more input/output interfaces 204, and/or one or more operating systems, such as Windows ServerTM, mac OS XTM, unixTM, linuxTM, freeBSDTM, etc.
The operations performed by the cpu 201 may be performed by the foregoing first aspect or any specific method embodiment of the first aspect, which are not described herein.
A computer readable storage medium is provided comprising instructions which, when run on a computer, cause the computer to perform a method as described in the first aspect or any specific implementation of the first aspect.
A computer program product comprising instructions or a computer program is provided which, when run on a computer, causes the computer to perform the method as described above in the first aspect or any one of the specific implementations of the first aspect.
It should be understood that, in various embodiments of the present application, the sequence number of each step does not mean that the execution sequence of each step should be determined by the function and the internal logic, and should not limit the implementation process of the embodiments of the present application.
It will be clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the system (if any) and the apparatus described above may refer to the corresponding processes in the foregoing method embodiments, which are not described in detail herein.
In the several embodiments provided in this application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the elements is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple elements or components may be combined or integrated into another system or apparatus, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or in part or all or part of the technical solution contributing to the prior art, or in the form of a software product, which is stored in a storage medium (computer program product) and includes several instructions for causing a computer device (which may be a personal computer, a service server, or a network device, etc.) to perform all or part of the steps of the method described in the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a read-only memory (ROM), a random access memory (RAM, random access memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.

Claims (10)

1. An information management method, comprising:
aiming at a target user of a target application, acquiring account use information of the target user in a history period;
determining the current level of the target user under a preset dimension according to the account use information;
when the current level is lower than a preset level, configuring and pushing operation guidelines corresponding to the current level to the target application of the target user so as to guide the target user to transit to a higher level; the preset dimension comprises an account amount dimension or an operation frequency dimension of the target application.
2. The method of claim 1, wherein determining the current level of the target user in the preset dimension according to the account usage information comprises:
and determining the current grade of the target user under the dimension of the account balance according to the account balance and/or the consumption amount in the account use information.
3. The information management method according to claim 1 or 2, wherein the configuring and pushing the operation guidance corresponding to the current level to the target application of the target user includes:
when the preset dimension is an account balance dimension, configuring recharging operation guide according to the historical consumption amount of the target user in the target application, and pushing the recharging operation guide to the target application;
the recharging operation guide is associated with a suggested recharging amount and a recharging channel.
4. The method of claim 1, wherein determining the current level of the target user in the preset dimension according to the account usage information comprises:
and determining the current level of the target user in the operation frequency dimension according to at least one type of information about the transaction times, the number of the transaction objects and the fluctuation proportion of the transaction in the account use information.
5. The information management method according to claim 1, wherein when the current level is lower than a preset level, after configuring and pushing the operation guideline corresponding to the current level to the target application of the target user, the method further comprises:
pushing the operation guide to target applications of other users except the target user.
6. The information management method according to claim 1, characterized in that the method further comprises:
and acquiring a history grade of the target user before the history period, and pushing reward information corresponding to the maintenance grade to the target user if the current grade is lower than the history grade.
7. The information management method according to claim 1, characterized in that the method further comprises:
obtaining opinion information fed back by each target user to the target application;
and according to the number of the opinion information and the information score, evaluating the future altered probability of the target application, and sending the evaluation result and the altered result to each target user.
8. An information management system, comprising: an acquisition unit and a processing unit;
the acquisition unit is used for acquiring account use information of a target user in a history period aiming at the target user of a target application;
the processing unit is used for determining the current level of the target user under the preset dimension according to the account use information;
the processing unit is further used for configuring and pushing operation guidelines corresponding to the current level to the target application of the target user when the current level is lower than a preset level so as to guide the target user to transit to a higher level; the preset dimension comprises an account amount dimension or an operation frequency dimension of the target application.
9. An electronic device, comprising:
a central processing unit, a memory and an input/output interface;
the memory is a short-term memory or a persistent memory;
the central processor is configured to communicate with the memory and to execute instruction operations in the memory to perform the method of any of claims 1 to 7.
10. A computer readable storage medium comprising instructions which, when run on a computer, cause the computer to perform the method of any one of claims 1 to 7.
CN202311528684.8A 2023-11-16 2023-11-16 Information management method, system and related equipment Pending CN117454012A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202311528684.8A CN117454012A (en) 2023-11-16 2023-11-16 Information management method, system and related equipment

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202311528684.8A CN117454012A (en) 2023-11-16 2023-11-16 Information management method, system and related equipment

Publications (1)

Publication Number Publication Date
CN117454012A true CN117454012A (en) 2024-01-26

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Family Applications (1)

Application Number Title Priority Date Filing Date
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Country Status (1)

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