CN116319706B - Due job investigation system, method, electronic device and storage medium - Google Patents
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/18—Network architectures or network communication protocols for network security using different networks or channels, e.g. using out of band channels
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- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
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- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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Abstract
The application relates to a due diligence investigation system, a method, electronic equipment and a storage medium, wherein the system comprises: the system comprises a mobile terminal on the site side, a service server on the bank side and at least one seat terminal, wherein the service server is respectively connected with the mobile terminal and the at least one seat terminal. According to the scheme, through cooperation of the service server, the mobile terminal and the target seat terminal, the due job investigation service can be remotely handled in an audio and video session mode through the mobile terminal and the target seat terminal, an auditor does not need to be adjusted to get evidence on site, due job investigation efficiency is improved, data between the mobile terminal and the service server and data between the target seat terminal and the service server are transmitted through respective encryption channels, safety of data transmission can be guaranteed to a great extent, and efficient remote due job investigation function is achieved on the premise of guaranteeing safety of data transmission.
Description
Technical Field
The present disclosure relates to the field of data processing technologies, and in particular, to a system, a method, an electronic device, and a storage medium for performing a due job investigation.
Background
In the field of data processing, data processing work related to financial business is increasingly increased, and due-job investigation is an indispensable link in the financial business flow, and the efficiency of due-job investigation directly influences the processing efficiency of the financial business.
In the related art, considering that the security of data transmission is low in an online due-job investigation mode and the risk of data leakage exists, the due-job investigation generally requires a customer manager and an due-job auditor to share the due-job auditor to obtain related data of the due-job scene in a interview mode, and then the due-job auditor transacts the due-job investigation business according to the obtained data of the interview, so that the whole due-job investigation process is time-consuming and labor-consuming, and the due-job investigation process is low in efficiency.
Disclosure of Invention
In order to solve or partially solve the problems existing in the related art, the application provides a due diligence investigation system, a method, electronic equipment and a storage medium, which can realize efficient due diligence investigation business on the premise of ensuring data transmission safety.
A first aspect of the present application provides a due diligence system, the system comprising: the system comprises a mobile terminal on the site side, a service server on the bank side and at least one seat terminal, wherein the service server is respectively connected with the mobile terminal and the at least one seat terminal;
the mobile terminal is used for generating and sending an out-of-order bill to the service server through an external network encryption channel between the mobile terminal and the service server after successfully logging in the service server;
the service server is used for determining a target seat terminal in the logged seat terminals according to the minimum job ticket, generating and sending a service processing notice to the target seat terminal through an intranet encryption channel between the service server and the target seat terminal;
the target agent terminal is used for receiving the service processing notification, generating and sending a ready state notification to the service server through the intranet encryption channel;
the service server is used for forwarding the ready state notification to the mobile terminal through the external network encryption channel so as to trigger the mobile terminal to establish an audio-video session with the target seat terminal and transacting the due job investigation service based on the audio-video session.
According to the due-job investigation system provided by the application, the system further comprises a wearable camera, and the mobile terminal is connected with the wearable camera;
the mobile terminal is used for collecting audio and video data of the due investigation site through the wearable camera in the audio and video session.
According to the due-job investigation system provided by the application, the system further comprises an intersystem connection device, wherein the intersystem connection device is respectively connected with the mobile terminal and the target seat terminal;
the network connection device is used for forwarding the audio and video data obtained by the mobile terminal to the target seat terminal in the audio and video session, and forwarding the audio and video data obtained by the target seat terminal to the mobile terminal.
According to the due diligence survey system provided by the application, the gateway equipment comprises a proxy server and/or an audio/video gateway.
According to the due job investigation system provided by the application, the target seat terminal is further used for receiving a evidence obtaining instruction triggered by an adjustment auditor, and sending the evidence obtaining instruction to the service server through the intranet encryption channel, wherein the evidence obtaining instruction comprises an identity authentication instruction and a screenshot evidence storing instruction;
and the service server is used for executing the evidence obtaining action corresponding to the evidence obtaining instruction according to the audio and video data obtained by the mobile terminal in the audio and video session after receiving the evidence obtaining instruction, and generating and sending an evidence obtaining result to the target seat terminal through an intranet encryption channel.
According to the due-job investigation system provided by the application, the system further comprises a recording server, wherein the recording server is deployed at a bank side and is respectively connected with the mobile terminal and the target seat terminal;
the recording server is used for recording the audio and video data obtained by the mobile terminal and the target seat terminal in the audio and video session process and generating a video double-record file.
According to the due diligence survey system provided by the application, the service server is further used for receiving a hang-up request initiated by the mobile terminal and/or the target seat terminal, and ending the audio-video session between the mobile terminal and the target seat terminal in response to the hang-up request.
A second aspect of the present application provides a method of due diligence, the method being applied to a due diligence system as described above, the method comprising:
after the mobile terminal successfully logs in a service server, generating by the mobile terminal and sending an out-of-order list to the service server through an external network encryption channel between the mobile terminal and the service server;
determining a target seat terminal in the logged seat terminals according to the minimum job ticket through the service server, generating and sending a service processing notice to the target seat terminal through an intranet encryption channel between the service server and the target seat terminal;
receiving the service processing notification through the target seat terminal, generating and sending a ready state notification to the service server through the intranet encryption channel;
and forwarding the ready state notification to the mobile terminal in the external network encryption channel through the service server so as to trigger the mobile terminal to establish an audio-video session with the target seat terminal, and transacting a due job investigation service based on the audio-video session.
A third aspect of the present application provides an electronic device, comprising:
a processor; and
a memory having executable code stored thereon which, when executed by the processor, causes the processor to perform the method as described above.
A fourth aspect of the present application provides a computer readable storage medium having stored thereon executable code which, when executed by a processor of an electronic device, causes the processor to perform a method as described above.
The technical scheme that this application provided can include following beneficial effect:
by matching the service server, the mobile terminal and the target agent terminal, remote interaction between the target agent terminal and the mobile terminal can be realized, an audio-video session between the mobile terminal on the site side and the target agent terminal on the bank side is established, the service of the due-job investigation can be remotely transacted in a mode of the audio-video session between the mobile terminal and the target agent terminal, the auditor does not need to be fully regulated to the site for evidence collection, the efficiency of the due-job investigation is improved, meanwhile, the safety of data transmission can be ensured to a great extent due to the fact that the data between the mobile terminal and the service server and the data between the target agent terminal and the service server are transmitted through respective encryption channels, and the efficient remote due-job investigation function is realized on the premise of ensuring the safety of data transmission.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.
Drawings
The foregoing and other objects, features and advantages of the application will be apparent from the following more particular descriptions of exemplary embodiments of the application as illustrated in the accompanying drawings wherein like reference numbers generally represent like parts throughout the exemplary embodiments of the application.
FIG. 1 is a schematic diagram of a due diligence system shown in an embodiment of the present application;
FIG. 2 is another schematic diagram of a due diligence system shown in an embodiment of the present application;
FIG. 3 is another schematic diagram of a due diligence system shown in an embodiment of the present application;
FIG. 4 is another schematic diagram of a due diligence system shown in an embodiment of the present application;
FIG. 5 is another schematic diagram of a due diligence system shown in an embodiment of the present application;
FIG. 6 is a flow chart of a due diligence method shown in an embodiment of the present application;
fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
Embodiments of the present application will be described in more detail below with reference to the accompanying drawings. While embodiments of the present application are shown in the drawings, it should be understood that the present application may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
The terminology used in the present application is for the purpose of describing particular embodiments only and is not intended to be limiting of the present application. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any or all possible combinations of one or more of the associated listed items.
It should be understood that although the terms "first," "second," "third," etc. may be used herein to describe various information, these information should not be limited by these terms. These terms are only used to distinguish one type of information from another. For example, a first message may also be referred to as a second message, and similarly, a second message may also be referred to as a first message, without departing from the scope of the present application. Thus, a feature defining "a first" or "a second" may explicitly or implicitly include one or more such feature. In the description of the present application, the meaning of "a plurality" is two or more, unless explicitly defined otherwise.
The method and the device for the data processing in the online data processing field can be particularly applied to an online investigation scene, and considering the risk of data leakage in the online data processing, in the online data processing process, a client manager and an online auditor are generally required to participate in the online data processing, the client manager and the online auditor are jointly used for the online data processing in the online data processing, the related data are obtained through the online data processing in the online data processing, and then the online data are brought to a bank by the online auditor and are audited after the bank further collates the data.
In the traditional due-job investigation mode, the client manager and the full-adjustment auditor are required to be jointly used for obtaining evidence on site, so that the due-job investigation process is time-consuming and labor-consuming.
Aiming at the problems, the embodiment of the application provides a due diligence investigation system which can realize a more efficient remote due diligence investigation function on the premise of ensuring the safety of data transmission through the cooperation of all parts in the system.
The following describes in detail the technical schemes of the system, the method, the electronic device and the storage medium for performing due diligence according to the embodiments of the present application with reference to fig. 1 to 7.
Fig. 1 is a schematic structural diagram of a due diligence system according to an embodiment of the present application.
Referring to fig. 1, the due diligence system provided in the embodiment of the present application specifically includes: the mobile terminal 101 at the site side, the business server 102 at the bank side and at least one agent terminal 103, wherein the business server 102 is respectively connected with the mobile terminal 101 and the at least one agent terminal 103;
the mobile terminal 101 is configured to generate and send an out-call ticket to the service server 102 through an external network encryption channel between the mobile terminal 101 and the service server 102 after successfully logging in to the service server 102;
the service server 102 is configured to determine a target seat terminal in the registered seat terminals 103 according to the complete job ticket, and generate and send a service processing notification to the target seat terminal through an intranet encryption channel between the service server 102 and the target seat terminal;
the target seat terminal is used for receiving the service processing notification, generating and sending a ready state notification to the service server 102 through the intranet encryption channel;
the service server 102 is configured to forward the ready status notification to the mobile terminal 101 through an extranet encryption channel, so as to trigger the mobile terminal 101 to establish an audio-video session with a target seat terminal, and transact a due job investigation service based on the audio-video session.
In this embodiment, the due diligence system may be applied to a due diligence link before a financial service institution transacts with a customer, for example, a due diligence link before a bank transacts a credit service for a customer corresponding to the credit service.
The service server 102 mainly provides service handling services related to the due-job investigation for the mobile terminal 101 and the agent terminal 103, the mobile terminal 101 and the agent terminal 103 can interact through the service server 102, the agent terminal 103 and the service server 102 are both deployed in an intranet at the bank side, the mobile terminal 101 is deployed in an extranet at the field side of the due-job investigation, and in order to ensure data transmission safety between the mobile terminal 101 and the agent terminal 103, the present embodiment transmits the data through an extranet encryption channel and an intranet encryption channel.
In the actual application process, a plurality of mobile terminals 101 and agent terminals 103 in the due diligence survey system can be deployed, the user of the mobile terminal 101 is a customer manager, and the user of the agent terminal 103 is an adjustment auditor.
In this embodiment, the job ticket is mainly used for guiding the job investigation, the job ticket includes some basic information of the clients to be investigated, such as the client name, address, and business name, and the service server 102 may determine a target seat terminal according to the relevant information of the clients in the job ticket, such as the address of the clients in the job ticket or the business name, and determine a seat terminal capable of handling the job investigation service corresponding to the clients, where the seat terminal is the target seat terminal.
Of course, the target seat terminal may also be specified by a client manager on the mobile terminal 101 side, for example, the mobile terminal 101 may send an adjustment request to the service server 102, where the adjustment request includes a terminal identifier of the target seat terminal, and the service server 102 may determine the target seat terminal according to the terminal identifier; alternatively, the target agent terminal may be determined by the service server 102 according to the operation state of each agent terminal, for example, one agent terminal may be selected as the target agent terminal from the agent terminals that are not logged in or that are logged in and in a ready state.
According to the due-job investigation system provided by the embodiment, the audio and video session between the mobile terminal and the target seat terminal can be established through the cooperation of the service server, the mobile terminal and the seat terminal, further due-job investigation work is remotely executed in an audio and video session mode, the due-job investigation process is more convenient and efficient, meanwhile, data between the mobile terminal and the seat terminal are transmitted through respective encryption channels, and the data transmission safety of the online due-job investigation process can be ensured.
In consideration of the fact that in the process of acquiring audio and video data of a due job investigation site directly through a mobile terminal in the due job investigation site, a customer manager is required to take the on-site investigation state by lifting the mobile terminal for a long time, on one hand, the customer manager is tired, and on the other hand, experience effects are poor for the customer. Therefore, the method of directly acquiring the audio and video data of the due diligence survey site through the mobile terminal has the problems of labor consumption and unsatisfactory shooting effect.
Therefore, the system architecture of the due diligence system is further optimized, and a specific optimization scheme is described in the following embodiments.
In some embodiments, referring to fig. 2, the due diligence survey system further includes a wearable camera 201, and the mobile terminal 101 is connected to the wearable camera 201;
the mobile terminal 101 is configured to collect audio and video data of a due investigation scene through the wearable camera 201 in an audio and video session.
In this embodiment, the wearable camera 201 is additionally arranged in the due diligence investigation system, and the wearable camera 201 can be connected with the mobile terminal 101 in a wireless manner, for example, can be connected with the mobile terminal 101 in a bluetooth pairing and WIFI networking manner.
Before an audio/video session, the wearable camera 201 can be fixed at a certain position of a client manager, for example, the wearable camera 201 can be a card type camera, the card type camera can be fixed on the chest of the client manager before shooting, the client manager does not need to lift the equipment to shoot in the shooting process, and the on-site shooting effect is improved while the workload of the client manager is reduced.
Considering that the communication security is difficult to ensure if the internal network of the bank side and the external network of the due diligence investigation site side are directly communicated, the system architecture of the due diligence investigation system is further optimized, and a specific optimization scheme is provided in the embodiment described below.
In some embodiments, referring to fig. 3, the due diligence survey system may further include an intersystem connection device 301, where the intersystem connection device 301 is connected to the mobile terminal 101 and the agent terminal 103, respectively;
the gateway device 301 is configured to forward, in an audio/video session, audio/video data obtained by the mobile terminal 101 to a target agent terminal, and forward, to the mobile terminal 101, audio/video data obtained by the target agent terminal.
In this embodiment, the intersubnetwork connection device 301 is disposed in a buffer area between an intranet and an extranet, and is used as a bridge for communication between the intranet and the extranet, and audio and video data between the intranet and the extranet need to be forwarded through the intersubnetwork connection device 301, and since the intersubnetwork connection device 301 has functions of buffering, content filtering, access control management and the like, the communication security between the intranet and the extranet can be ensured.
In an exemplary embodiment, the intersubnetwork connection device 301 comprises a proxy server and/or an audio video gateway.
In this embodiment, the proxy server or the audio/video gateway may be used as an inter-network connection device between the intranet and the extranet, where the proxy server functions as a proxy network user to obtain network information. In the visual sense, the network information transfer station is an intermediate agency between a personal network and an Internet service provider and is responsible for transferring legal network information and controlling and registering the transfer.
The audio/video gateway is a protocol converter, also called as an intersystem connector, and can realize network interconnection above a network layer and can realize functions of streaming media protocol conversion, streaming media distribution service, multipath video decoding, video picture segmentation and the like.
Considering that in the audio and video session process, the user of the target seat terminal, namely the exhaustion auditor, can directly communicate with the client manager and the client of the exhaustion investigation site in an audio and video session mode to execute the exhaustion audit task, however, in the exhaustion audit process, some key information may need to be subjected to evidence collection, so that the system function of the exhaustion investigation system is further optimized, and a specific optimization scheme is described in the embodiment below.
In some embodiments, the target agent terminal is further configured to receive a evidence obtaining instruction triggered by the full-adjustment auditor, and send the evidence obtaining instruction to the service server through the intranet encryption channel, where the evidence obtaining instruction includes an identity authentication instruction and a screenshot evidence storing instruction;
and the service server is used for executing the evidence obtaining action corresponding to the evidence obtaining instruction according to the audio and video data obtained by the mobile terminal in the audio and video session after receiving the evidence obtaining instruction, and generating and sending the evidence obtaining result to the target seat terminal through the intranet encryption channel.
In this embodiment, the adjusting auditor can trigger the evidence obtaining instruction on the target seat terminal, for example, press a certain evidence obtaining function key on the target seat terminal, after receiving the evidence obtaining instruction, the target seat terminal will send the evidence obtaining instruction to the service server, after receiving the evidence obtaining instruction uploaded by the target seat terminal, the service server will execute the corresponding evidence obtaining action according to the request content corresponding to the evidence obtaining instruction, and feed back the evidence obtaining result to the target seat terminal, thereby realizing the evidence obtaining function in the audio-video session.
Specifically, the evidence obtaining instruction may be an identity authentication instruction or a graph-intercepting evidence-storing instruction, for example, when a customer presents identity information in an audio-video session, an auditor can press an identity authentication function key in a man-machine interaction interface of a target seat terminal to trigger the identity authentication instruction, after receiving the identity authentication instruction, a service server obtains the identity information of the customer in the audio-video session, matches information consistent with the identity information from an identity information base, if the matching is successful, the identity information is truly legal, and a evidence obtaining result of successful identity authentication is fed back to the target seat terminal.
For example, when a customer presents a certification document related to enterprise management in an audio-video session, an up-call auditor can press a cut-off certification function key in a man-machine interaction interface of a target seat terminal to trigger a cut-off certification storage instruction, and after receiving the cut-off certification storage instruction, a service server intercepts an image of a current frame in the audio-video session and feeds the intercepted image back to the target seat terminal as a certification obtaining result.
Through the arrangement of the evidence obtaining function, the auditor can conveniently transact the investigation business of the due job in the audio and video session process, thereby providing convenience for transacting the business of the auditor, and further improving the efficiency of the investigation process of the due job.
In consideration of the fact that in the process of handling the due-job investigation business in the audio-video session mode, although remote real-time docking can be achieved, after the audio-video session is finished, auditors or client managers can possibly be fully tuned to carry out further arrangement work on some key information in the due-job investigation process, and missing some information is further supplemented, so that all communication points can not be covered only in the manual recording mode in the audio-video session mode, and therefore the system architecture of the due-job investigation system is further optimized, and a specific optimization scheme is detailed in the embodiment.
In some embodiments, referring to fig. 4, the due diligence investigation system may further include a recording server 401, where the recording server 401 is disposed at the bank side, and the recording server 401 is connected to the mobile terminal 101 and the seat terminal 103 respectively;
the recording server 401 is used for recording audio and video data obtained by the mobile terminal 101 and the target seat terminal in the audio and video session process, and generating a video double-record file.
In this embodiment, the recording server 401 is disposed in an intranet at a bank side, and the recording server 401 can start an audio-video session between the mobile terminal 101 and the target seat terminal until the audio-video session is completed, record both audio and video in the whole session process, make the recorded audio-video data into a video double-record file, and store the video double-record file for a customer manager or an auditor to use in subsequent work.
By arranging the recording server 401, the whole process of the audio and video session of both parties can be recorded and stored, the follow-up evidence of the remote due diligence investigation process is ensured, and the safety of the due diligence investigation process is improved.
In some embodiments, the service server is further configured to receive a hang-up request initiated by the mobile terminal and/or the target agent terminal, and end the audio-video session between the mobile terminal and the target agent terminal in response to the hang-up request.
In this embodiment, considering that after the end of the due diligence survey, both parties have a need to end the audio/video session, in this embodiment, the service server receives a hang-up request from at least one of the mobile terminal and the target seat terminal, and ends the audio/video session according to the hang-up request, that is, at least one of the two parties initiates the hang-up request, and the audio/video session is terminated.
It can be understood that, in this embodiment, the mobile terminal establishes an audio/video session with the target agent terminal, which may be implemented by the following procedure:
firstly, a mobile terminal initiates a call request to a target seat terminal to a service server through an external network encryption channel;
after receiving a call request initiated by a mobile terminal, a service server forwards the call request to a target seat terminal through an intranet encryption channel;
after receiving the call request, the target seat terminal generates and sends a call receiving notification to the service server through the intranet encryption channel;
after receiving the receiving call notification, the service server feeds back the receiving call notification to the mobile terminal through the external network encryption channel, and at the moment, the audio and video session of the two parties is established.
Fig. 5 shows a structural architecture of the due diligence system, and a process of implementing the due diligence survey service remote transaction of the due diligence system will be described in detail with reference to fig. 5.
Referring to fig. 5, the due diligence system in this embodiment includes: mobile terminal 101, service server 102, agent terminal 103, wearable camera 201, intersubnetwork connection device 301, and recording server 401;
the wearable camera 201 and the mobile terminal 101 are matched in a network matching manner through bluetooth connection adaptation, after the matching is successful, the wearable camera 201 transmits collected audio and video data (i.e. audio and video stream) to the mobile terminal 101, in this embodiment, the wearable camera 201 transmits the audio and video stream to an RTMP server through RTMP (Real Time Messaging Protocol, real-time message transmission protocol), and the RTMP server forwards the audio and video stream to the mobile terminal 101, however, in the actual application process, the protocol for transmitting the audio and video stream may be of other types, for example, RTSP (Real Time Streaming Protocol, real-time streaming protocol), and may be specifically determined according to the message transmission protocol supported by the wearable camera;
after receiving the audio and video stream, the mobile terminal 101 may perform operations such as protocol conversion, video encryption processing, and image preprocessing, for example, may convert the RTMP format into a TRTC (Tencent Real-Time Communication, tencent Real-time audio and video) format, encrypt the audio and video data by using a national encryption standard, adjust parameters such as brightness and sharpness of an image by using an ISP (Image Signal Processing ) technology, and forward the processed audio and video stream and a traffic stream between the mobile terminal 101 and the seat terminal 103 to an intranet through an inter-network connection device 301 in a buffer zone;
in the embodiment, a proxy server 3011 and an audio/video gateway 3012 are specifically deployed in a buffer area, and a firewall is arranged on a data access side and a data output side of the buffer area;
meanwhile, data between the mobile terminal 101 and the agent terminal 103 are transmitted through respective encryption channels, and in the embodiment, the data of both parties are transmitted through VPN (Virtual Private Network ) so as to ensure the security of data transmission in the remote interaction process;
the intranet of the embodiment is specifically deployed with an agent terminal 103, a service server 102 and a recording server 401, where the service server 102 is configured to provide service related to due investigation, such as call service, ringing service and other service handling services, for both parties;
the recording server 401 can record the whole course audio and video data of both parties in the process of carrying out audio and video session between the mobile terminal 101 and the seat terminal 103, and generate and store a video double-record file.
The following describes the application procedure of the system for investigating due diligence in combination with fig. 5, taking the application scenario of remote due diligence investigation on an enterprise by the system for investigating due diligence before bank credit business is handled as an example.
Firstly, a customer manager gets to a site where the customer is located to perform preparation work before performing due job investigation, wears a wearable camera 201, logs in to a service server 102 through a mobile terminal 101, for example, logs in through a tablet computer, connects the mobile terminal 101 with the wearable camera 201, creates an out-of-order worksheet at the mobile terminal 101, and uploads the created out-of-order worksheet to the service server 102 through the mobile terminal 101, wherein the out-of-order worksheet can contain information such as customer name, address and enterprise name;
after receiving the complete job ticket, the service server 102 determines a target seat terminal from the seat terminals 103, and sends a service processing notification to the target seat terminal;
after receiving the service processing notification through the target seat terminal, the remote auditor can log in time and change the working state into a ready state, and then send the ready state notification to the service server 102;
then, the service server 102 forwards the ready state notification to the mobile terminal 101, and the customer manager knows that the corresponding adjustment auditor of the target seat terminal is ready through the mobile terminal 101;
next, the customer manager initiates a call request to the target agent terminal through the mobile terminal 101, which is forwarded to the target agent terminal through the service server 102;
after receiving the call request, the target seat terminal can prompt an adjusting auditor in a ringing mode, and the adjusting auditor clicks to answer, namely, triggers to receive a call notification, the call notification is fed back to the mobile terminal 101 through the service server 102, then video pictures of both parties are opened, audio and video data of both parties are forwarded to the opposite end through the intersystem connection device 301, and both parties can perform audio and video session;
a client manager communicates with the client on site, and the auditor is fully tuned to confirm some problems in the communication process in an audio-video session mode, and audio-video data of both parties are recorded and stored through the recording server 401;
after the communication is completed, a client manager and a client go to a factory building to survey, and an auditor can synchronously watch factory building and equipment information in the client site through pictures, and can capture and save key contents through a target seat terminal;
after the completion of the tuning, a tuning auditor or a client manager can click a hanging-up session function key on each terminal, namely, each terminal can be triggered to initiate a hanging-up request to the service server 102, and the service server 102 can end the audio/video session between the mobile terminal 101 and the target seat terminal after receiving any hanging-up request.
In summary, in the system for investigating due job provided in this embodiment, through cooperation of the service server, the mobile terminal and the target agent terminal, remote interaction between the target agent terminal and the mobile terminal can be achieved, an audio/video session between the mobile terminal on the site side and the target agent terminal on the bank side is established, and due job investigation services can be handled remotely in a mode of audio/video session between the mobile terminal and the target agent terminal, so that an auditor does not need to be required to be thoroughly cured to get evidence on site, and due to the fact that data between the mobile terminal and the service server and data between the target agent terminal and the service server are transmitted through respective encrypted channels, safety of data transmission can be guaranteed to a great extent, and a high-efficiency remote due job investigation function is achieved on the premise of guaranteeing data transmission safety.
Corresponding to the embodiment of the application function implementation method, the application also provides a due job investigation method, electronic equipment and corresponding embodiments.
Fig. 6 is a flow chart of a method of due diligence shown in an embodiment of the present application.
Referring to fig. 6, the method for investigating due diligence provided in this embodiment may be applied to the aforementioned due diligence investigation system, where the method specifically includes:
step 601: after the mobile terminal successfully logs in the service server, generating through the mobile terminal and sending an out-of-order work order to the service server through an external network encryption channel between the mobile terminal and the service server;
step 602: determining a target seat terminal in the logged seat terminals according to the complete job ticket through a service server, generating and sending a service processing notice to the target seat terminal through an intranet encryption channel between the service server and the target seat terminal;
step 603: receiving a service processing notice through a target seat terminal, generating and sending a ready state notice to a service server through an intranet encryption channel;
step 604: and forwarding the ready state notification to the mobile terminal through the service server in an external network encryption channel so as to trigger the mobile terminal to establish an audio-video session with the target seat terminal, and transacting the due job investigation service based on the audio-video session.
In some embodiments, when the due diligence survey system further includes a wearable camera, the due diligence survey method provided in this embodiment further includes:
in the audio and video session, the mobile terminal collects audio and video data of the due diligence survey site through the wearable camera.
In some embodiments, in a case where the due diligence system further includes an inter-network connection device, the due diligence method provided in this embodiment further includes:
and forwarding the audio and video data obtained by the mobile terminal to the target seat terminal in the audio and video session through the network connection equipment, and forwarding the audio and video data obtained by the target seat terminal to the mobile terminal.
In some embodiments, the method for due diligence further includes:
receiving a evidence obtaining instruction triggered by an intensive auditor through a target seat terminal, and sending the evidence obtaining instruction to a service server through an intranet encryption channel, wherein the evidence obtaining instruction comprises an identity authentication instruction and a screenshot evidence storing instruction;
and receiving the evidence obtaining instruction through the service server, executing evidence obtaining action corresponding to the evidence obtaining instruction according to the audio and video data obtained by the mobile terminal in the audio and video session, and generating and sending an evidence obtaining result to the target seat terminal through the intranet encryption channel.
In some embodiments, in a case where the due diligence system further includes a recording server, the due diligence system provided in this embodiment further includes:
and recording the audio and video data obtained by the mobile terminal and the target seat terminal in the audio and video session process through the recording server, and generating a video double-record file.
In some embodiments, the method for due diligence further includes:
and receiving a hang-up request initiated by the mobile terminal and/or the target seat terminal through the service server, and ending the audio and video session between the mobile terminal and the target seat terminal in response to the hang-up request.
In summary, the method for performing the due-job investigation provided in this embodiment can realize remote interaction between the target seat terminal and the mobile terminal, and can remotely transact the due-job investigation service in a manner of audio/video session between the mobile terminal and the target seat terminal, without adjusting auditors to the site to obtain evidence, thereby improving the due-job investigation efficiency.
Fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Referring to fig. 7, an electronic device 700 includes a memory 701 and a processor 702.
The processor 702 may be a central processing unit (Central Processing Unit, CPU), but may also be other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
Memory 701 may include various types of storage units, such as system memory, read Only Memory (ROM), and persistent storage. Where the ROM may store static data or instructions that are required by the processor 702 or other modules of the computer. The persistent storage may be a readable and writable storage. The persistent storage may be a non-volatile memory device that does not lose stored instructions and data even after the computer is powered down. In some embodiments, the persistent storage device employs a mass storage device (e.g., magnetic or optical disk, flash memory) as the persistent storage device. In other embodiments, the persistent storage may be a removable storage device (e.g., diskette, optical drive). The system memory may be a read-write memory device or a volatile read-write memory device, such as dynamic random access memory. The system memory may store instructions and data that are required by some or all of the processors at runtime.
Furthermore, memory 701 may comprise any combination of computer-readable storage media including various types of semiconductor memory chips (e.g., DRAM, SRAM, SDRAM, flash memory, programmable read-only memory), magnetic and/or optical disks may also be employed. In some implementations, memory 701 may include a readable and/or writable removable storage device such as a Compact Disc (CD), a read-only digital versatile disc (e.g., DVD-ROM, dual layer DVD-ROM), a read-only blu-ray disc, an super-density optical disc, a flash memory card (e.g., SD card, min SD card, micro-SD card, etc.), a magnetic floppy disk, and the like. The computer readable storage medium does not contain a carrier wave or an instantaneous electronic signal transmitted by wireless or wired transmission.
The memory 701 has stored thereon executable code that, when processed by the processor 702, can cause the processor 702 to perform some or all of the methods described above.
Furthermore, the method according to the present application may also be implemented as a computer program or computer program product comprising computer program code instructions for performing part or all of the steps of the above-described method of the present application.
Alternatively, the present application may also be embodied as a computer-readable storage medium (or non-transitory machine-readable storage medium or machine-readable storage medium) having stored thereon executable code (or a computer program or computer instruction code) which, when executed by a processor of an electronic device (or a server, etc.), causes the processor to perform part or all of the steps of the above-described methods according to the present application.
The embodiments of the present application have been described above, the foregoing description is exemplary, not exhaustive, and not limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the various embodiments described. The terminology used herein was chosen in order to best explain the principles of the embodiments, the practical application, or the improvement of technology in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.
Claims (9)
1. A due diligence system, comprising: the system comprises a mobile terminal on the site side, a service server on the bank side and at least one seat terminal, wherein the service server is respectively connected with the mobile terminal and the at least one seat terminal;
the mobile terminal is used for generating and sending an out-of-order bill to the service server through an external network encryption channel between the mobile terminal and the service server after successfully logging in the service server;
the service server is used for determining a target seat terminal in the logged seat terminals according to the minimum job ticket, generating and sending a service processing notice to the target seat terminal through an intranet encryption channel between the service server and the target seat terminal;
the target agent terminal is used for receiving the service processing notification, generating and sending a ready state notification to the service server through the intranet encryption channel;
the service server is used for forwarding the ready state notification to the mobile terminal through the external network encryption channel so as to trigger the mobile terminal to establish an audio-video session with the target seat terminal and transact a due job investigation service based on the audio-video session;
the out-call worksheet is created by a customer manager at the mobile terminal when the customer manager is located at the customer site; the best-fit work order comprises: customer name, address, and business name; in determining a target seat terminal in the registered seat terminals according to the adjustment worksheet, the service server is specifically configured to:
determining a target seat terminal in the registered seat terminals according to at least one of the customer name, the address and the enterprise name;
the target seat terminal is also used for receiving a evidence obtaining instruction triggered by an intensive auditor and sending the evidence obtaining instruction to the service server through the intranet encryption channel, wherein the evidence obtaining instruction comprises an identity authentication instruction and a screenshot evidence storing instruction;
the service server is used for executing the evidence obtaining action corresponding to the evidence obtaining instruction according to the audio and video data obtained by the mobile terminal in the audio and video session after receiving the evidence obtaining instruction, and generating and sending an evidence obtaining result to the target seat terminal through an intranet encryption channel;
and after receiving the screenshot and evidence-saving instruction, the service server intercepts an image of a current frame in the audio and video data obtained by the mobile terminal in the audio and video session to be used as a evidence-taking result.
2. The due diligence survey system of claim 1, further comprising a wearable camera, the mobile terminal being connected to the wearable camera;
the mobile terminal is used for collecting audio and video data of the due investigation site through the wearable camera in the audio and video session.
3. The due diligence survey system of claim 1, further comprising an intersystem connection device connected with the mobile terminal and the target agent terminal, respectively;
the network connection device is used for forwarding the audio and video data obtained by the mobile terminal to the target seat terminal in the audio and video session, and forwarding the audio and video data obtained by the target seat terminal to the mobile terminal.
4. A due diligence system according to claim 3, characterized in that the gateway device comprises a proxy server and/or an audio-video gateway.
5. The due diligence survey system of claim 1, further comprising a recording server deployed at a bank side, the recording server being connected to the mobile terminal and the target agent terminal, respectively;
the recording server is used for recording the audio and video data obtained by the mobile terminal and the target seat terminal in the audio and video session process and generating a video double-record file.
6. The due diligence survey system of claim 1, wherein the service server is further configured to receive a hang-up request initiated by the mobile terminal and/or the target agent terminal, and end an audio-video session between the mobile terminal and the target agent terminal in response to the hang-up request.
7. A due diligence investigation method, characterized in that the method is applied to the due diligence investigation system according to any of claims 1 to 6, the method comprising:
after the mobile terminal successfully logs in a service server, generating by the mobile terminal and sending an out-of-order list to the service server through an external network encryption channel between the mobile terminal and the service server;
determining a target seat terminal in the logged seat terminals according to the minimum job ticket through the service server, generating and sending a service processing notice to the target seat terminal through an intranet encryption channel between the service server and the target seat terminal;
receiving the service processing notification through the target seat terminal, generating and sending a ready state notification to the service server through the intranet encryption channel;
forwarding the ready state notification to the mobile terminal through the service server in the external network encryption channel to trigger the mobile terminal to establish an audio-video session with the target seat terminal, and transacting a due job investigation service based on the audio-video session;
receiving a evidence obtaining instruction triggered by an intensive auditor through the target seat terminal, and sending the evidence obtaining instruction to the service server through the intranet encryption channel, wherein the evidence obtaining instruction comprises an identity authentication instruction and a screenshot evidence storing instruction;
after the service server receives the evidence obtaining instruction, the service server executes evidence obtaining action corresponding to the evidence obtaining instruction according to the audio and video data obtained by the mobile terminal in the audio and video session, and generates and sends an evidence obtaining result to the target seat terminal through an intranet encryption channel;
after the service server receives the screenshot and evidence storing instruction, capturing an image of a current frame in audio and video data obtained by the mobile terminal in the audio and video session through the service server to serve as a evidence obtaining result;
the method comprises the steps that an up-call work order is created by a client manager at the mobile terminal when the up-call work order is located at the client site; the best-fit work order comprises: customer name, address, and business name; the determining, by the service server, a target seat terminal from the registered seat terminals according to the minimum job ticket includes:
and determining a target seat terminal in the registered seat terminals by the service server according to at least one of the customer name, the address and the enterprise name.
8. An electronic device, comprising:
a processor; and
a memory having executable code stored thereon, which when executed by the processor, causes the processor to perform the method of claim 7.
9. A computer readable storage medium having stored thereon executable code which when executed by a processor of an electronic device causes the processor to perform the method of claim 7.
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| KR20200092272A (en) * | 2019-01-24 | 2020-08-03 | 주식회사 브리지텍 | Metho and apparstus for providing for call center service |
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| US9171333B2 (en) * | 2012-07-06 | 2015-10-27 | Nasdaq, Inc. | Due diligence systems with integrated indication of required action |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| KR20200092272A (en) * | 2019-01-24 | 2020-08-03 | 주식회사 브리지텍 | Metho and apparstus for providing for call center service |
| CN112969046A (en) * | 2021-02-05 | 2021-06-15 | 招联消费金融有限公司 | Video surface signing system and method based on intranet agent |
| CN114095615A (en) * | 2021-11-19 | 2022-02-25 | 深圳市捷顺科技实业股份有限公司 | Session establishment method, device, equipment and storage medium |
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