CN116258356A - Work order dispatching method and device based on WaveNet and related medium - Google Patents

Work order dispatching method and device based on WaveNet and related medium Download PDF

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CN116258356A
CN116258356A CN202310548729.1A CN202310548729A CN116258356A CN 116258356 A CN116258356 A CN 116258356A CN 202310548729 A CN202310548729 A CN 202310548729A CN 116258356 A CN116258356 A CN 116258356A
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张圻
陈佳木
袁戟
张晓玥
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Shenzhen Wanwuyun Technology Co ltd
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Abstract

The invention discloses a worksheet dispatching method, a device and a related medium based on WaveNet, wherein the method comprises the following steps: acquiring work order data and a plurality of user data to be received, generating task feature attributes according to the work order data, and correspondingly generating a plurality of user portrait attributes according to the plurality of user data; respectively carrying out vectorization processing on the task feature attribute and each user portrait attribute to obtain a task feature vector and a plurality of corresponding initial user portrait vectors; generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels; and respectively calculating the similarity of the task feature vector and each target user portrait vector, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects. The embodiment of the invention can improve the accuracy, the instantaneity and the success rate of the dispatching process.

Description

Work order dispatching method and device based on WaveNet and related medium
Technical Field
The invention relates to the technical field of work order dispatch, in particular to a work order dispatch method and device based on WaveNet and a related medium.
Background
In recent years, along with the digital transformation of the property industry, intelligent worksheets are widely applied to multiple scenes of property management, provide unified report, periodic maintenance tasks, task allocation and scheduling and other integral solutions for the fields of customer assets, space and the like, simultaneously better realize the quantification of service results, and provide very important basis and guarantee for the statistics of the later worksheet completion rate and the calculation of payroll.
However, the present property work order distribution is still realized based on certain specific rules, but when special situations exist, such as employee departure, holiday, abnormal working, etc., the method of distributing the work order to a working group or organization and post at this time can reduce the accuracy, so that the work order may not be successfully distributed to the effective users, and the employee has too long time to rob the unit.
Disclosure of Invention
The embodiment of the invention provides a work order dispatching method, a device, computer equipment and a storage medium based on WaveNet, aiming at improving the accuracy, the instantaneity and the success rate of work order dispatching.
In a first aspect, an embodiment of the present invention provides a method for dispatching a work order based on WaveNet, including:
acquiring work order data and a plurality of user data to be received, generating task feature attributes according to the work order data, and correspondingly generating a plurality of user portrait attributes according to the plurality of user data;
respectively carrying out vectorization processing on the task feature attribute and each user portrait attribute to obtain a task feature vector and a plurality of corresponding initial user portrait vectors;
generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels;
and respectively calculating the similarity of the task feature vector and each target user portrait vector, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects, wherein N is more than or equal to 1.
In a second aspect, an embodiment of the present invention provides a worksheet dispatching device based on WaveNet, including:
the data acquisition unit is used for acquiring the work order data and a plurality of user data to be received, generating task characteristic attributes according to the work order data and correspondingly generating a plurality of user portrait attributes according to the plurality of user data;
the vectorization processing unit is used for respectively vectorizing the task characteristic attribute and each user portrait attribute to obtain a task characteristic vector and a plurality of corresponding initial user portrait vectors;
the label generating unit is used for generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels;
and the user selection unit is used for calculating the similarity of the task feature vector and each target user portrait vector respectively, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects, wherein N is more than or equal to 1.
In a third aspect, an embodiment of the present invention provides a computer device, including a memory, a processor, and a computer program stored on the memory and capable of running on the processor, where the processor implements the WaveNet-based work order dispatch method according to the first aspect when the processor executes the computer program.
In a fourth aspect, an embodiment of the present invention provides a computer readable storage medium, where a computer program is stored, where the computer program is executed by a processor to implement the method for dispatching a worksheet based on WaveNet according to the first aspect.
The embodiment of the invention provides a worksheet dispatching method, a worksheet dispatching device, computer equipment and a storage medium based on WaveNet, wherein the method comprises the following steps: acquiring work order data and a plurality of user data to be received, generating task feature attributes according to the work order data, and correspondingly generating a plurality of user portrait attributes according to the plurality of user data; respectively carrying out vectorization processing on the task feature attribute and each user portrait attribute to obtain a task feature vector and a plurality of corresponding initial user portrait vectors; generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels; and respectively calculating the similarity of the task feature vector and each target user portrait vector, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects, wherein N is more than or equal to 1. The embodiment of the invention firstly collects the user and the work order data, automatically generates the user portrait attribute and the task feature attribute, abstracts the user portrait attribute and the task feature attribute into vectors, then generates personalized labels for the user by utilizing an improved WaveNet model, calculates the users similar to the task feature by using cosine similarity, and selects a plurality of users with the top ranking as recommended users of the work order, thereby improving the accuracy, the real-time performance and the success rate in the property dispatch process.
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In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required for the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic flow chart of a worksheet dispatching method based on a WaveNet according to an embodiment of the present invention;
fig. 2 is a schematic sub-flowchart of a worksheet dispatching method based on WaveNet according to an embodiment of the present invention;
FIG. 3 is a schematic block diagram of a WaveNet-based work order dispensing device according to an embodiment of the present invention;
fig. 4 is a sub-schematic block diagram of a worksheet dispatching device based on WaveNet according to an embodiment of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
It should be understood that the terms "comprises" and "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this specification and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be further understood that the term "and/or" as used in the present specification and the appended claims refers to any and all possible combinations of one or more of the associated listed items, and includes such combinations.
Referring to fig. 1, an embodiment of the present invention provides a worksheet dispatching method based on WaveNet, which specifically includes: steps S101 to S104.
S101, acquiring work order data and a plurality of user data to be received, generating task feature attributes according to the work order data, and correspondingly generating a plurality of user portrait attributes according to the plurality of user data;
in this step, after the work order is created, task feature engineering is invoked to generate corresponding task features for the work order, where the task feature attribute may specifically include information such as time, space, and content of the work order. The time attribute may include task creation time, task response time, planned starting time, planned ending time, actual starting time, actual ending time, standard man-hour, actual man-hour, order receiving time length, proceeding time length, acceptance time length, evaluation time length, etc.; spatial attributes may include spatial location, geographic location, coordinates, belonging properties, and the like; the job ticket content may include task type, specialty type, flow status, priority, whether to charge, number of SOPs (Standard Operating Procedure, i.e., standard job procedures), SOP classifications, number of steps, etc.
And when the user triggers the events such as order receiving, work starting or work order task completion, the user portrait engineering is called, and user portrait attributes are generated for the user. The user portrait attributes may include three major attributes of user portrait time, space, and specialty. Wherein the time attribute may include: the latest active time, the latest active time period, the latest work efficiency, the accumulated standard working hours of the work orders in progress on the same day, the accumulated standard working hours of the work orders in progress, the accumulated actual working hours of the work orders in progress, and the like; the spatial attributes may include the latest activity coordinates, the latest active property, the province at which the space is located, the geographic location at which the space is located, etc.; the specialty properties may include maneuver properties, specialty tags, specialty tag weight values, specialty class tags, specialty class tag weight values, and the like.
S102, respectively carrying out vectorization processing on the task feature attributes and each user portrait attribute to obtain task feature vectors and corresponding multiple initial user portrait vectors;
in this step, as shown in fig. 2, the step S102 includes: steps S201 to S204.
S201, performing time attribute vectorization representation on the task feature attributes according to the following formula:
Figure SMS_1
；
wherein ,tj Representing a first temporal attribute vector, t c Representing time of creation of worksheet sThe operation standard of the work order is represented, and u represents the emergency degree;
s202, acquiring longitude and latitude coordinates of the task feature attributes, and converting the longitude and latitude coordinates into n-dimensional vectors by using a longitude and latitude distance calculation method to obtain space attribute vectorization representation of the task feature attributes:
Figure SMS_2
；
wherein ,sj Representing a first spatial attribute vector, s 1 、s 2 、s n Representing the converted dimension value;
s203, carrying out content attribute vectorization representation on the task feature attribute by adopting a word vector model:
Figure SMS_3
；
wherein ,cj Representing a first content attribute vector, c 1 、c 2 、c m Respectively representing dimension values converted by the word vector model;
s204, summarizing the first time attribute vector, the first space attribute vector and the first content attribute vector into the task feature vector
Figure SMS_4
。
In addition, the step S102 further includes:
and carrying out time attribute vectorization representation on the user portrait attributes according to the following steps:
Figure SMS_5
；
wherein ,
Figure SMS_6
representing a second temporal attribute vector, ">
Figure SMS_7
and />
Figure SMS_8
Representing the earliest and latest timestamps or dates, respectively, in the dataset;
acquiring longitude and latitude coordinates of the user portrait attribute, and converting the longitude and latitude coordinates into two-dimensional coordinate vectors by using a longitude and latitude distance calculation method to obtain a space attribute vectorization representation of the task feature attribute:
Figure SMS_9
；
wherein ,
Figure SMS_10
representing a second spatial attribute vector, ">
Figure SMS_11
and />
Figure SMS_12
Representing longitude and latitude, respectively;
and carrying out content attribute vectorization representation on the user portrait attributes by adopting a word vector model:
Figure SMS_13
；
wherein ,
Figure SMS_14
representing a second content attribute vector->
Figure SMS_15
Representing a weight matrix, +.>
Figure SMS_16
Representing content +.>
Figure SMS_17
Mapping into word vectors;
summarizing the second temporal attribute vector, the second spatial attribute vector, and the second content attribute vector into the user portrait vector
Figure SMS_18
。
On the one hand, the time attribute, the space attribute and the content attribute in the task feature attribute are correspondingly converted into a first time attribute vector, a first space attribute vector and a first content attribute vector, so that the task feature vector is obtained in a summarizing mode; on the other hand, the user portrait vector is obtained by correspondingly converting the time attribute, the space attribute and the professional attribute in the user portrait attribute into a second time attribute vector, a second space attribute vector and a second content attribute vector.
S103, generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels;
the method specifically comprises the following steps:
performing data preprocessing on the initial user portrait vector, wherein the data preprocessing comprises data cleaning and feature extraction;
inputting the initial user portrait vector subjected to data preprocessing into a WaveNet model, and sequentially carrying out convolution processing and pooling processing on the initial user portrait vector by utilizing a convolution layer and a pooling layer in the WaveNet model;
carrying out information flow adjustment processing on the output result of the convolution layer by utilizing a residual error module;
and carrying out classification prediction on the output result of the pooling layer through a softmax function, and generating the personalized tag based on the classification prediction result.
Specifically, the information flow adjustment processing is performed on the output result of the convolution layer by using the residual error module, including:
and carrying out information flow regulation processing on the output result of the convolution layer by adopting a gate control activating unit in the residual block according to the following steps:
Figure SMS_19
；
wherein z is the input of the gating activation unitAs a result, tanh and sigmoid are respectively a filter gate and a learning gate, x is input data of a convolution layer, and w f and wg The weighting coefficients corresponding to x inside tanh and sigmoid are represented, respectively.
The WaveNet network model is based on a convolutional neural network, can perform parallel operation, and has high training and predicting speeds. In order to solve the problem of low multi-classification accuracy of the personalized labels of users, the embodiment applies a WaveNet model to the field of user portrait label generation. To extract the data features more fully, a fused pooling with a maximum, average pooling output parallel is used as the pooling layer of the model. And in the feature extraction stage, extracting deep features by a fusion pooling layer obtained by parallelly connecting the maximum pooling and the average pooling.
Specifically, the acquired user feature vector is first input to the WaveNet model, while the residual technique is applied to the model in order to optimize the use of the extended convolution. The residual block output is:
Figure SMS_20
；
where x is the input feature of the expanded convolution (i.e., the user feature vector),
Figure SMS_21
is the output of the unit inside the residual block.
The residual block internal unit is a gating activation unit, and tan h and sigmoid are respectively used as a filtering gate and a learning gate and are used as an activation function. The output of the gating activation expansion convolution is:
Figure SMS_22
；
wherein ,
Figure SMS_23
and />
Figure SMS_24
Respectively indicate->
Figure SMS_25
and />
Figure SMS_26
And the weight coefficient corresponding to x is internally calculated.
Stacking the residual blocks to obtain the following output:
Figure SMS_27
；
when the pooling fusion and batch standardization treatment are carried out, the fusion pooling process is as follows:
Figure SMS_28
；
h is the input of the upper network into the fusion pooling layer;
Figure SMS_29
output for maximum pooling; />
Figure SMS_30
Output for average pooling; />
Figure SMS_31
To connect the maximum pooling in parallel with the average pooling.
Batch inputs are:
Figure SMS_32
；
calculating a batch processing data average value:
Figure SMS_33
；
calculating batch data variance:
Figure SMS_34
；
normalization processing:
Figure SMS_35
；
dimensional change and offset:
Figure SMS_36
；
wherein ,
Figure SMS_37
representing the output of the normalization process; />
Figure SMS_38
Representing the output of the BN transformation.
And then, calculating the probability of the classified result by using a softmax function, namely, sending the output of the model to the softmax function, so that a personalized label is generated for the user according to the classified result output by the softmax function, and a corresponding more suitable work order is recommended for the user according to the personalized label of the user. The softmax multi-class calculation formula is:
Figure SMS_39
；
wherein ,
Figure SMS_40
output result as softmax function, < ->
Figure SMS_41
，/>
Figure SMS_42
,…,/>
Figure SMS_43
Is a parameter in the softmax function, < ->
Figure SMS_44
Normalization factor as a function of softmax.
S104, calculating the similarity of the task feature vector and each target user portrait vector, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects, wherein N is more than or equal to 1.
Before the step S103, the method includes:
and extracting common features from the task feature vectors by using a PCA dimension reduction method to obtain target task feature vectors.
In the PCA dimension reduction method, the commonality feature refers to the correlation or collinearity structure that exists in the original dataset. These commonalities can be interpreted as the direction in which the dominant pattern or variance present in the data is greatest. By applying PCA dimension reduction techniques, these common features in the original dataset can be extracted to obtain a smaller but still representative feature set, the features of which are called principal components. In this way, the data set can be simplified and help discover the underlying structure of the data.
The step S103 includes:
for each target user portrait vector, calculating the similarity between the target task feature vector and the target user portrait vector according to the following formula:
Figure SMS_45
；
wherein ,
Figure SMS_46
representing a target user portrait vector u i And target task feature vector w j Similarity of->
Figure SMS_47
Representing the dot product of the vector, ">
Figure SMS_48
Representing the modulus of the vector.
The similarity score between each user and the work order task can be obtained by calculating the similarity between the user portrait vector (the target user portrait vector in this step) and the task feature vector (the target task feature vector in this step) using cosine similarity. The similarity scores may then be ranked, e.g., from high to low or low to high, with the top N users being the recommended users for the worksheet.
Of course, in other embodiments, the similarity between the target task feature vector and the target user representation vector, such as Euclidean distance, etc., may also be calculated in a manner.
The embodiment firstly collects the user and the work order data, automatically generates the user portrait attribute and the task feature attribute, abstracts the user portrait attribute and the task feature attribute into vectors, then generates personalized labels for the user by utilizing an improved WaveNet model, calculates users similar to task feature matching by using cosine similarity, and selects users with a plurality of digits before ranking as recommended users of the work order, thereby improving the accuracy, the instantaneity and the success rate in the property dispatch process.
Fig. 3 is a schematic block diagram of a worksheet dispatching device 300 based on WaveNet according to an embodiment of the present invention, where the device 300 includes:
a data obtaining unit 301, configured to obtain a worksheet data and a plurality of user data to be received, generate task feature attributes according to the worksheet data, and generate a plurality of user portrait attributes according to a plurality of user data;
vectorization processing unit 302, configured to perform vectorization processing on the task feature attribute and each user portrait attribute, to obtain a task feature vector and a corresponding plurality of initial user portrait vectors;
a tag generating unit 303, configured to generate a personalized tag for each of the initial user portrait vectors by using the improved WaveNet model, and generate a target user portrait vector by combining the initial user portrait vector and the corresponding personalized tag;
and a user selection unit 304, configured to calculate the similarity for the task feature vector and each of the target user portrait vectors, and select users corresponding to the first N target user portrait vectors with the highest similarity as the serving objects, where N is greater than or equal to 1.
In one embodiment, as shown in fig. 4, the vectorization processing unit 302 includes:
a first time representation unit 401, configured to perform a time attribute vectorization representation on the task feature attribute according to the following formula:
Figure SMS_49
；
wherein ,tj Representing a first temporal attribute vector, t c Representing the time of creating the work order, s represents the operation standard of the work order, and u represents the emergency degree;
the first spatial representation unit 402 is configured to obtain latitude and longitude coordinates of the task feature attribute, and convert the latitude and longitude coordinates into n-dimensional vectors by using a latitude and longitude distance calculation method, so as to obtain a spatial attribute vectorized representation of the task feature attribute:
Figure SMS_50
；
wherein ,sj Representing a first spatial attribute vector, s 1 、s 2 、s n Representing the converted dimension value;
a first content representation unit 403, configured to perform content attribute vectorization representation on the task feature attribute by using a word vector model:
Figure SMS_51
；
wherein ,cj Representing a first content attribute vector, c 1 、c 2 、c m Respectively representing dimension values converted by the word vector model;
a first vector summarization unit 404 configured to summarize the first time attribute vector, the first space attribute vector, and the first content attribute vector into the task feature vector
Figure SMS_52
。
In an embodiment, the vectorization processing unit 302 further includes:
and the second time representation unit is used for carrying out time attribute vectorization representation on the user portrait attributes according to the following steps:
Figure SMS_53
；
wherein ,
Figure SMS_54
representing a second temporal attribute vector, ">
Figure SMS_55
and />
Figure SMS_56
Representing the earliest and latest timestamps or dates, respectively, in the dataset;
the second spatial representation unit is used for acquiring longitude and latitude coordinates of the user portrait attribute, converting the longitude and latitude coordinates into two-dimensional coordinate vectors by using a longitude and latitude distance calculation method, and obtaining the spatial attribute vectorization representation of the task feature attribute:
Figure SMS_57
；/>
wherein ,
Figure SMS_58
representing a second spatial attribute vector, ">
Figure SMS_59
and />
Figure SMS_60
Representing longitude and latitude, respectively;
the second content representation unit is used for carrying out content attribute vectorization representation on the user portrait attribute by adopting a word vector model:
Figure SMS_61
；
wherein ,
Figure SMS_62
representing a second content attribute vector->
Figure SMS_63
Representing a weight matrix, +.>
Figure SMS_64
Representing content +.>
Figure SMS_65
Mapping into word vectors;
a second vector summarization unit for summarizing the second time attribute vector, the second space attribute vector and the second content attribute vector into the user portrait vector
Figure SMS_66
。
In an embodiment, the tag generation unit 303 includes:
the data preprocessing unit is used for carrying out data preprocessing on the initial user portrait vector, wherein the data preprocessing comprises data cleaning and feature extraction;
the convolution pooling unit is used for inputting the initial user portrait vector subjected to data preprocessing into a WaveNet model, and carrying out convolution processing and pooling processing on the initial user portrait vector by utilizing a convolution layer and a pooling layer in the WaveNet model in sequence;
the residual processing unit is used for carrying out information flow adjustment processing on the output result of the convolution layer by utilizing the residual module;
and the classification prediction unit is used for carrying out classification prediction on the output result of the pooling layer through a softmax function and generating the personalized tag based on the classification prediction result.
In an embodiment, the residual processing unit comprises:
the gating activation unit is used for carrying out information flow adjustment processing on the output result of the convolution layer by adopting the gating activation unit in the residual block according to the following formula:
Figure SMS_67
；
wherein z is the output result of the gating activation unit, tanh and sigmoid are a filtering gate and a learning gate respectively, x is the input data of the convolution layer, and w f and wg The weighting coefficients corresponding to x inside tanh and sigmoid are represented, respectively.
In one embodiment, the user selection unit 304 includes:
the similarity calculation unit is used for calculating the similarity between the target task feature vector and the target user portrait vector according to the following formula for each target user portrait vector:
Figure SMS_68
；
wherein ,
Figure SMS_69
representing a target user portrait vector u i And target task feature vector w j Similarity of->
Figure SMS_70
Representing the dot product of the vector, ">
Figure SMS_71
Representing the modulus of the vector.
Since the embodiments of the apparatus portion and the embodiments of the method portion correspond to each other, the embodiments of the apparatus portion are referred to the description of the embodiments of the method portion, and are not repeated herein.
The embodiment of the present invention also provides a computer readable storage medium having a computer program stored thereon, which when executed can implement the steps provided in the above embodiment. The storage medium may include: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The embodiment of the invention also provides a computer device, which can comprise a memory and a processor, wherein the memory stores a computer program, and the processor can realize the steps provided by the embodiment when calling the computer program in the memory. Of course, the computer device may also include various network interfaces, power supplies, and the like.
In the description, each embodiment is described in a progressive manner, and each embodiment is mainly described by the differences from other embodiments, so that the same similar parts among the embodiments are mutually referred. For the system disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant points refer to the description of the method section. It should be noted that it would be obvious to those skilled in the art that various improvements and modifications can be made to the present application without departing from the principles of the present application, and such improvements and modifications fall within the scope of the claims of the present application.
It should also be noted that in this specification, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

Claims (10)

1. A worksheet dispatching method based on WaveNet is characterized by comprising the following steps:
acquiring work order data and a plurality of user data to be received, generating task feature attributes according to the work order data, and correspondingly generating a plurality of user portrait attributes according to the plurality of user data;
respectively carrying out vectorization processing on the task feature attribute and each user portrait attribute to obtain a task feature vector and a plurality of corresponding initial user portrait vectors;
generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels;
and respectively calculating the similarity of the task feature vector and each target user portrait vector, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects, wherein N is more than or equal to 1.
2. The method for dispatching a worksheet based on WaveNet according to claim 1, wherein said vectorizing the task feature attribute and each user portrait attribute to obtain a task feature vector and a corresponding plurality of initial user portrait vectors, respectively, comprises:
and carrying out time attribute vectorization representation on the task feature attributes according to the following steps:
Figure QLYQS_1
；
wherein ,tj Representing a first temporal attribute vector, t c Representing the time of creating the work order, s represents the operation standard of the work order, and u represents the emergency degree;
acquiring longitude and latitude coordinates of the task feature attributes, and converting the longitude and latitude coordinates into n-dimensional vectors by using a longitude and latitude distance calculation method to obtain space attribute vectorization representation of the task feature attributes:
Figure QLYQS_2
；
wherein ,sj Representing a first spatial attribute vector, s 1 、s 2 、s n Representing the converted dimension value;
and carrying out content attribute vectorization representation on the task feature attribute by adopting a word vector model:
Figure QLYQS_3
；
wherein ,cj Representing a first content attribute vector, c 1 、c 2 、c m Respectively representing dimension values converted by the word vector model;
summarizing the first temporal attribute vector, the first spatial attribute vector, and the first content attribute vector into the task feature vector
Figure QLYQS_4
。
3. The method for dispatching a worksheet based on WaveNet according to claim 2, wherein said vectorizing the task feature attribute and each user portrait attribute to obtain a task feature vector and a corresponding plurality of initial user portrait vectors, respectively, further comprises:
and carrying out time attribute vectorization representation on the user portrait attributes according to the following steps:
Figure QLYQS_5
；
wherein ,
Figure QLYQS_6
representing a second temporal attribute vector, ">
Figure QLYQS_7
and />
Figure QLYQS_8
Representing the earliest and latest timestamps or dates, respectively, in the dataset;
acquiring longitude and latitude coordinates of the user portrait attribute, and converting the longitude and latitude coordinates into two-dimensional coordinate vectors by using a longitude and latitude distance calculation method to obtain a space attribute vectorization representation of the task feature attribute:
Figure QLYQS_9
；
wherein ,
Figure QLYQS_10
representing a second spatial attribute vector, ">
Figure QLYQS_11
and />
Figure QLYQS_12
Representing longitude and latitude, respectively; />
And carrying out content attribute vectorization representation on the user portrait attributes by adopting a word vector model:
Figure QLYQS_13
；
wherein ,
Figure QLYQS_14
representing a second content attribute vector->
Figure QLYQS_15
Representing a weight matrix, +.>
Figure QLYQS_16
Representing content +.>
Figure QLYQS_17
Mapping into word vectors;
summarizing the second temporal attribute vector, the second spatial attribute vector, and the second content attribute vector into the user portrait vector
Figure QLYQS_18
。
4. The WaveNet-based work order dispatch method of claim 1, wherein generating a personalized tag for each of the initial user portrait vectors using the modified WaveNet model and generating a target user portrait vector in combination with the initial user portrait vector and the corresponding personalized tag comprises:
performing data preprocessing on the initial user portrait vector, wherein the data preprocessing comprises data cleaning and feature extraction;
inputting the initial user portrait vector subjected to data preprocessing into a WaveNet model, and sequentially carrying out convolution processing and pooling processing on the initial user portrait vector by utilizing a convolution layer and a pooling layer in the WaveNet model;
carrying out information flow adjustment processing on the output result of the convolution layer by utilizing a residual error module;
and carrying out classification prediction on the output result of the pooling layer through a softmax function, and generating the personalized tag based on the classification prediction result.
5. The method for dispatching a worksheet based on WaveNet according to claim 4, wherein said performing information flow adjustment processing on the output result of the convolutional layer by using the residual error module comprises:
and carrying out information flow regulation processing on the output result of the convolution layer by adopting a gate control activating unit in the residual block according to the following steps:
Figure QLYQS_19
；
wherein z is the output result of the gating activation unit, tanh and sigmoid are a filtering gate and a learning gate respectively, x is the input data of the convolution layer, and w f and wg The weighting coefficients corresponding to x inside tanh and sigmoid are represented, respectively.
6. The method for assigning a worksheet based on WaveNet as set forth in claim 1, wherein before said step of calculating a similarity for each of said task feature vector and each of said target user portrayal vectors, respectively, comprises:
and extracting common features from the task feature vectors by using a PCA dimension reduction method to obtain target task feature vectors.
7. The WaveNet-based work order dispatch method of claim 6, wherein the computing similarity for each of the task feature vector and each of the target user portrait vectors, respectively, comprises:
for each target user portrait vector, calculating the similarity between the target task feature vector and the target user portrait vector according to the following formula:
Figure QLYQS_20
；
wherein ,
Figure QLYQS_21
representing a target user portrait vector u i And target task feature vector w j Similarity of->
Figure QLYQS_22
Representing the dot product of the vector, ">
Figure QLYQS_23
Representing the modulus of the vector.
8. A WaveNet-based work order dispatch device, comprising:
the data acquisition unit is used for acquiring the work order data and a plurality of user data to be received, generating task characteristic attributes according to the work order data and correspondingly generating a plurality of user portrait attributes according to the plurality of user data;
the vectorization processing unit is used for respectively vectorizing the task characteristic attribute and each user portrait attribute to obtain a task characteristic vector and a plurality of corresponding initial user portrait vectors;
the label generating unit is used for generating personalized labels for each initial user portrait vector by utilizing an improved WaveNet model, and generating target user portrait vectors by combining the initial user portrait vectors and the corresponding personalized labels;
and the user selection unit is used for calculating the similarity of the task feature vector and each target user portrait vector respectively, and selecting users corresponding to the first N target user portrait vectors with the highest similarity as dispatch objects, wherein N is more than or equal to 1.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the WaveNet-based work order dispatch method of any one of claims 1 to 7 when the computer program is executed.
10. A computer readable storage medium, wherein a computer program is stored on the computer readable storage medium, and when executed by a processor, the computer program implements the WaveNet-based work order dispatch method of any one of claims 1 to 7.
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