CN115941839A - Processing method and processing device for emergency call - Google Patents
Processing method and processing device for emergency call Download PDFInfo
- Publication number
- CN115941839A CN115941839A CN202210158970.9A CN202210158970A CN115941839A CN 115941839 A CN115941839 A CN 115941839A CN 202210158970 A CN202210158970 A CN 202210158970A CN 115941839 A CN115941839 A CN 115941839A
- Authority
- CN
- China
- Prior art keywords
- terminal
- information
- emergency call
- call
- emergency
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012545 processing Methods 0.000 title claims abstract description 31
- 238000003672 processing method Methods 0.000 title claims abstract description 19
- 230000000977 initiatory effect Effects 0.000 claims abstract description 13
- 238000000034 method Methods 0.000 claims description 43
- 238000004891 communication Methods 0.000 claims description 15
- 238000010586 diagram Methods 0.000 description 11
- 230000006870 function Effects 0.000 description 8
- 238000001514 detection method Methods 0.000 description 5
- 230000001360 synchronised effect Effects 0.000 description 5
- 230000000694 effects Effects 0.000 description 4
- 238000003825 pressing Methods 0.000 description 4
- 230000004044 response Effects 0.000 description 3
- 206010039203 Road traffic accident Diseases 0.000 description 2
- 238000006243 chemical reaction Methods 0.000 description 2
- 238000004590 computer program Methods 0.000 description 2
- 238000010924 continuous production Methods 0.000 description 2
- 238000012217 deletion Methods 0.000 description 2
- 230000037430 deletion Effects 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 230000003068 static effect Effects 0.000 description 2
- 230000003190 augmentative effect Effects 0.000 description 1
- 238000007599 discharging Methods 0.000 description 1
- 239000004973 liquid crystal related substance Substances 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 239000013589 supplement Substances 0.000 description 1
Images
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The application discloses a processing method and a processing device for emergency call, wherein the processing method for emergency call is used for a service desk and comprises the following steps: under the condition of establishing a first emergency call with a first terminal, acquiring first information and a target number of the first terminal, wherein the first information comprises at least one of position information of the first terminal, equipment information of the first terminal and a call record of the first emergency call; and under the condition that the first emergency call is disconnected, initiating a call request of a second emergency call to a second terminal corresponding to the target number according to the target number, and sending first information to the second terminal.
Description
Technical Field
The application belongs to the technical field of emergency calls, and particularly relates to a processing method and a processing device of an emergency call.
Background
In the related art, an emergency call refers to a call to a service desk for help by dialing a specific phone number through a mobile phone when a user is in danger. The emergency call can be successfully called when the mobile phone does not have a SIM (Subscriber identity Module) card.
After the communication of the emergency call is established, the service desk confirms the situation to the emergency help seeker and distributes rescue according to the information given by the help seeker. In some cases, due to emergency situations, a person seeking help may be in a situation where the person cannot maintain a call for a long time, so that emergency call is interrupted, and a service desk cannot acquire necessary information, so that rescue efficiency is low.
Disclosure of Invention
The embodiment of the application aims to provide a processing method and a processing device for emergency calls, which can solve the problem of low rescue efficiency.
In a first aspect, an embodiment of the present application provides a method for processing an emergency call, where the method is used for a service desk, and includes:
under the condition of establishing a first emergency call with a first terminal, acquiring first information and a target number of the first terminal, wherein the first information comprises at least one of position information of the first terminal, equipment information of the first terminal and call records of the first emergency call;
and under the condition that the first emergency call is disconnected, initiating a call request of a second emergency call to a second terminal corresponding to the target number according to the target number, and sending first information to the second terminal.
In a second aspect, an embodiment of the present application provides an emergency call processing apparatus, which is used for a service desk, and includes:
the device comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring first information and a target number of a first terminal under the condition of establishing a first emergency call with the first terminal, and the first information comprises at least one of position information of the first terminal, equipment information of the first terminal and a call record of the first emergency call;
and the communication module is used for initiating a call request of a second emergency call to a second terminal corresponding to the target number according to the target number under the condition that the first emergency call is disconnected, and sending first information to the second terminal.
In a third aspect, embodiments of the present application provide an electronic device, including a processor and a memory, where the memory stores a program or instructions executable on the processor, and the program or instructions, when executed by the processor, implement the steps of the method according to the first aspect.
In a fourth aspect, embodiments of the present application provide a readable storage medium on which a program or instructions are stored, which when executed by a processor implement the steps of the method according to the first aspect.
In a fifth aspect, embodiments of the present application provide a chip, where the chip includes a processor and a communication interface, where the communication interface is coupled to the processor, and the processor is configured to execute a program or instructions to implement the steps of the method according to the first aspect.
In a sixth aspect, embodiments of the present application provide a computer program product, stored on a storage medium, for execution by at least one processor to implement the method according to the first aspect.
In the embodiment of the application, when the helpdesk establishes an emergency call with any terminal, no matter the terminal is an active call helpdesk, the helpdesk acquires information corresponding to the first terminal, namely first information, whether the terminal is an active call helpdesk or not, and acquires the number of an emergency call contact of the first terminal and a target number, wherein the first information comprises information such as the position of the first terminal, an emergency call routing and the like. If a further unexpected situation occurs, which causes that the emergency rescue person (the first terminal) cannot continue to talk or the emergency talk is cut off (such as a dropped call, the first terminal is damaged, the first terminal is insufficient in electric quantity, and the like), and finally the emergency talk is disconnected, the calling station can initiate a call to the second terminal according to the number of the emergency talk contact person, namely the target number.
The second terminal comprises a terminal of an emergency call contact person set by an emergency person, such as a mobile phone of a parent, a relative or a friend, and also comprises a place where the emergency person is located, or a rescue station, a rescue team and the like related to the emergency person. When a call request is sent to a second terminal, first information, namely information such as the reason and the position of the first terminal when an emergency call is initiated is sent to the second terminal, so that on one hand, the second terminal, namely an emergency call contact or a rescue team can know the emergency of the affair in the first time, and therefore the call can be answered quickly, on the other hand, the emergency call contact or the rescue team can be helped to quickly master the situation and the course, and therefore quick and effective rescue is implemented, and rescue efficiency is improved.
Drawings
Fig. 1 is a flowchart illustrating a method for processing an emergency call according to an embodiment of the present application;
FIG. 2 shows one of the interface diagrams of the first terminal according to an embodiment of the application;
fig. 3 shows a second interface schematic of the first terminal according to an embodiment of the application;
FIG. 4 illustrates a third interface diagram of the first terminal according to an embodiment of the present application;
fig. 5 is a block diagram showing a configuration of an emergency call processing apparatus according to an embodiment of the present invention;
FIG. 6 shows a block diagram of an electronic device according to an embodiment of the application;
fig. 7 is a schematic diagram of a hardware structure of an electronic device implementing an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be described clearly below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, embodiments of the present application. All other embodiments that can be derived by one of ordinary skill in the art from the embodiments given herein are intended to be within the scope of the present disclosure.
The terms first, second and the like in the description and in the claims of the present application are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that embodiments of the application may be practiced in sequences other than those illustrated or described herein, and that the terms "first," "second," and the like are generally used herein in a generic sense and do not limit the number of terms, e.g., the first term can be one or more than one. In addition, "and/or" in the specification and claims means at least one of connected objects, a character "/", and generally means that the former and latter related objects are in an "or" relationship.
The following describes in detail a processing method and a processing apparatus for emergency call provided in the embodiments of the present application with reference to the accompanying drawings through specific embodiments and application scenarios thereof.
In some embodiments of the present application, a processing method of an emergency call is provided, where the processing method is used for a service desk, fig. 1 shows a flowchart of a processing method of an emergency call according to an embodiment of the present application, and as shown in fig. 1, the method includes:
102, acquiring first information and a target number of a first terminal under the condition of establishing a first emergency call with the first terminal;
in step 102, the first information includes at least one of location information of the first terminal, equipment information of the first terminal, and a call record of the first emergency call;
and 104, under the condition that the first emergency call is disconnected, initiating a call request of a second emergency call to a second terminal corresponding to the target number according to the target number, and sending first information to the second terminal.
In the embodiment of the application, the emergency call includes two situations, wherein one of the two situations is to dial an emergency call when a user encounters a special situation, such as a disaster, an accident, and the like, so as to inform a service desk of the encountered situation and request a rescue call. The other is a call which is dialed by the service desk to all the people in the target area possibly affected by the disaster when a large-scale natural disaster occurs or an extreme climate disaster possibly occurs is predicted.
In any of the two cases, after the emergency call is established, that is, after the service desk establishes the emergency call with the first terminal, the service desk obtains information corresponding to the first terminal, that is, first information, and obtains a number of an emergency call contact of the first terminal, where the first information includes a location of the first terminal, that is, a place where the emergency occurs, and equipment information of the first terminal, where the equipment information may include the number of the first terminal, a network communication account of the first terminal, an information sending identifier of the first terminal, and the like. The first information further comprises a call record of the first emergency call, and the call record can be a call record of the first emergency call and is used for providing messages such as a first emergency call reason and the like for emergency call contacts or rescuers, so that the emergency call contacts or the rescuers can conveniently and quickly master specific conditions.
If a further unexpected situation occurs, which causes the disconnection of the call of the first terminal, if the first terminal cannot continue the call, or the emergency call is cut off (e.g., a dropped call, the first terminal is damaged, the electric quantity of the first terminal is insufficient, etc.), the calling station may initiate a call to the second terminal at the first time according to the number of the emergency call contact, i.e., the destination number.
It can be understood that the first information may further include a mobile phone number of the first terminal, and may further include owner information of the first terminal, which may be specifically adjusted according to privacy settings of the first terminal.
The second terminal comprises a terminal of an emergency call contact person set by an emergency person, such as a mobile phone of a parent, a relative or a friend, and also comprises a place where the emergency person is located, or a rescue station, a rescue team and the like related to the emergency person. When a call request is sent to a second terminal, first information, namely information such as the reason and the position of the first terminal when an emergency call is initiated is sent to the second terminal, so that on one hand, the second terminal, namely an emergency call contact or a rescue team can know the emergency of the affair in the first time, and therefore the call can be answered quickly, on the other hand, the emergency call contact or the rescue team can be helped to quickly master the situation and the course, and therefore quick and effective rescue is implemented, and rescue efficiency is improved.
In some embodiments of the present application, obtaining the first information of the first terminal includes: acquiring keyword information according to the call content of the first emergency call; under the condition that the keyword information meets the preset condition, sending a first instruction to the first terminal, wherein the first instruction is used for indicating the first terminal to collect first information and sending the first information to the service desk; and receiving first information sent by the first terminal.
In the embodiment of the application, the service desk acquires the first information of the first terminal after establishing the emergency call with the first terminal. The method for acquiring the first information includes two ways, one of which is that the first terminal actively reports the first information, and the second is that the service desk actively acquires the first information.
Specifically, for the first case, the first terminal, that is, the mobile phone held by the user, may be set to be in the active mode or the passive mode according to the privacy requirement of the user. If the first terminal is set to be in an active mode, when the first terminal detects that the owner dials the telephone number of the emergency call or receives the emergency call made by the service desk, the first terminal automatically collects first information and reports the information when the telephone is connected.
It can be understood that actively reporting the first information may be a continuous process, for example, in the call process, the call record is continuously saved, and the location information of the first terminal is continuously obtained, so that the first information is timely supplemented and updated.
And if the user sets the first terminal to be in the passive mode, the first terminal cannot actively upload the first information under any condition, so that the privacy of the user is ensured. For the situation, after the service desk establishes the emergency call with the first terminal, the service desk can judge whether the first terminal is in an emergency state through the call content, wherein, keywords in the call process can be identified.
Specifically, keyword detection may be performed on the call content in real time, for example, voice detection may be performed on the user voice, or text conversion may be performed on the user voice, and whether the content converted into text includes a specific keyword may be determined. For example, when a keyword including an emergency situation, such as "fire", "earthquake", "traffic accident", and the like, appears in the call content of the first emergency call, the keyword is considered to meet a preset condition, and a situation danger of the user is determined, at this time, the service desk sends a first instruction to the first terminal through the background, and after receiving the first instruction, the first terminal starts to collect first information in response to the first instruction and reports the first information to the service desk, thereby ensuring the reliability and rescue efficiency of rescue.
The active mode and the passive mode can be preset or switched in real time, and the active mode and the passive mode can be switched at any time.
For example, the user may trigger the active mode by a shortcut key, such as double clicking the power key, pressing the volume key and the power key simultaneously, pressing the screen, etc. The user can also freely set the content contained in the first information and the trigger mode of the active mode during safety, and can also set the corresponding speed dialing.
Fig. 2 shows one of the interface diagrams of the first terminal according to the embodiment of the application, and as shown in fig. 2, a mode switching menu 204 is displayed in an interface 202 of the first terminal 200, and a user can switch between an active mode and a passive mode at any time.
Fig. 3 shows a second interface schematic diagram of the first terminal according to the embodiment of the present application, and as shown in fig. 3, a setting menu 304 is displayed in an interface 302 of the first terminal 300, so that a user can freely set shortcut dialing modes corresponding to different emergency call numbers. For example, the number a is a natural disaster alarm, and it can be set that 3 times of continuous pressing of the power key triggers automatic dialing of the number a. The number B is a public security alarm, and 4 times of continuous pressing of a power key can be set to trigger automatic dialing of the number B.
Fig. 4 shows a third interface schematic diagram of the first terminal according to the embodiment of the present application, and as shown in fig. 4, in an interface 402 of the first terminal 400, a user can freely fill in specific contents of first information reported in an emergency call process, so as to improve a success rate of rescue.
In some embodiments of the present application, after initiating the call request of the second emergency call to the second terminal, the method further comprises:
and under the condition of establishing a second emergency call with the second terminal, acquiring second information of the second terminal, wherein the second information comprises at least one of call records of the second emergency call, position information of the second terminal and equipment information of the second terminal.
In the embodiment of the application, when the service desk sends the first information to the second terminal and successfully establishes a call with the second terminal, the service desk also obtains the second information of the second terminal. Specifically, the second information includes a call record of the service desk and the second terminal, and may further include actual location information of the second terminal and device information of the second terminal.
After the condition of the first terminal is informed to the second terminal, namely, the emergency call contact person or the rescue team, the emergency call contact person and the rescue team can go forward to the location of the first terminal and carry out rescue, so that the emergency call contact person and the rescue team can encounter the same difficulty or danger as the rescue person, the second information of the second terminal is obtained, the safety of the rescue party can be further ensured, and the situation that the rescue person and the rescue person are in the same danger is avoided.
In some embodiments, when the service desk acquires the location information of the second terminal, a planned rescue route can be provided to the holder of the second terminal according to the location information of the first terminal and the location information of the second terminal, so that the rescue efficiency is further improved.
The first information and the second information are provided with deletion marks, when the help seeker at the first terminal completes rescue, the service desk deletes the first information and the second information by itself, sends second instructions to other terminals which receive the first information and/or the second information completely, and after the second instructions are received, the terminals can automatically delete the information which is provided with the deletion marks completely, so that the privacy of users is guaranteed.
In some embodiments of the present application, the destination number is a number of an emergency call contact corresponding to the first terminal; or the destination number is a number associated with the number of calls of the first terminal.
In the embodiment of the application, the user of the second terminal is an emergency call contact of the first terminal. The holder of the first terminal can set the emergency call contact person by himself when the first terminal is safe, so that the setting is not seen, the setting file can indicate a destination number (telephone number) of the second terminal, the name of the emergency call contact person and the relationship (such as relatives, friends, colleagues and the like) between the emergency call contact person and the support of the help seeker, and therefore when the first terminal is in contact with the second terminal, information can be quickly transmitted to the emergency call contact person, and the trust of the emergency call contact person can be obtained.
If the emergency call contact is not set on the first terminal, the first terminal reads a call list of the first terminal after receiving a first instruction sent by the service desk, call records of the first terminal and other terminals in a recent period are stored in the call list, the terminal with the most number of call times with the first terminal in the recent period, namely the person with the closest relation to the help seeker, can be determined according to the call list, and the terminal with the most number of call times is set as a second terminal, namely the emergency contact terminal, so that rescue efficiency is improved.
In some embodiments of the application, before establishing the first emergency call with the first terminal, the processing method further includes: receiving a call request of a first emergency call initiated by a first terminal; and responding to the call request, and establishing the first emergency call.
In this embodiment, the first emergency call is a call in which the first terminal actively calls the service desk to ask for help. The first terminal can initiate a call request to the service desk by directly dialing a number or triggering a quick dialing mode. After receiving the call request, the service desk receives the call request in a first event, establishes an emergency call with the first terminal, and simultaneously acquires first information of the first terminal, so that the rescue efficiency can be effectively ensured.
In some embodiments of the present application, before establishing the first emergency call with the first terminal, the processing method further includes:
and initiating a call request of the first emergency call to the first terminal, and sending third information to the first terminal, wherein the third information comprises routing information of the first emergency call.
In this embodiment, the first emergency call is a call request initiated by the service desk to the first terminal. In this case, a large-scale natural disaster may occur, or when an extreme weather disaster that may occur is predicted, all the people in the target area that may be in the disaster may be called by the service desk.
Specifically, for example, when an alarm of a disaster climate is received, the service desk sends third information to all resident persons in an area where the disaster climate may occur, and initiates a call request. The third information is information of the accident of the first emergency call, namely notification and early warning of the disastrous climate, namely the reason of the emergency call, and meanwhile, the third information also can comprise useful information such as an escape route, a self-rescue method and the like, so that the probability of the user answering the first emergency call can be improved, the user can be helped to carry out self-rescue, and loss is reduced.
In some embodiments of the present invention, an emergency call processing apparatus is provided for a service desk, fig. 5 shows a block diagram of the emergency call processing apparatus according to an embodiment of the present invention, and as shown in fig. 5, the emergency call processing apparatus 500 includes:
an obtaining module 502, configured to obtain first information and a destination number of a first terminal when a first emergency call is established with the first terminal, where the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call, and the destination number is a number used for calling a second terminal;
the communication module 504 is configured to initiate a call request of a second emergency call to the second terminal according to the destination number and send the first information to the second terminal when the first emergency call is disconnected.
In the embodiment of the application, the emergency call includes two situations, wherein one of the two situations is to dial an emergency call when a user encounters a special situation, such as a disaster, an accident, and the like, so as to inform a service desk of the encountered situation and request a rescue call. The other is a call which is dialed by the service desk to all the people in the target area possibly affected by the disaster when a large-scale natural disaster occurs or an extreme climate disaster possibly occurs is predicted.
In any of the two cases, after the emergency call is connected, that is, after the emergency call is established between the helpdesk and the first terminal, the helpdesk obtains information corresponding to the first terminal, that is, first information, and obtains the number of the emergency call contact of the first terminal, where the first information includes the location of the first terminal, that is, where the emergency occurs, and also includes device information of the first terminal, and the device information may include the number of the first terminal, a network communication account of the first terminal, and an information sending identifier of the first terminal, and the like. The first information further comprises a call record of the first emergency call, and the call record can be a call record of the first emergency call and is used for providing messages such as a first emergency call reason and the like for emergency call contacts or rescuers, so that the emergency call contacts or the rescuers can conveniently and quickly master specific conditions.
If a further unexpected situation occurs, which causes the disconnection of the call of the first terminal, if the first terminal cannot continue the call, or the emergency call is cut off (e.g., a dropped call, the first terminal is damaged, the electric quantity of the first terminal is insufficient, etc.), the calling station may initiate a call to the second terminal at the first time according to the number of the emergency call contact, i.e., the destination number.
It can be understood that the first information may further include a mobile phone number of the first terminal, and may further include owner information of the first terminal, which may be specifically adjusted according to a privacy setting of the first terminal.
The second terminal comprises a terminal of an emergency call contact person set by an emergency person, such as a mobile phone of a parent, a relative or a friend, and also comprises a place where the emergency person is located, or a rescue station, a rescue team and the like related to the emergency person. When a call request is sent to a second terminal, first information, namely information such as the reason and the position of the first terminal when an emergency call is initiated is sent to the second terminal, so that on one hand, the second terminal, namely an emergency call contact or a rescue team can know the emergency of the affair in the first time, and therefore the call can be answered quickly, on the other hand, the emergency call contact or the rescue team can be helped to quickly master the situation and the course, and therefore quick and effective rescue is implemented, and rescue efficiency is improved.
In some embodiments of the application, the obtaining module is further configured to obtain the keyword information according to the call content of the first emergency call;
the processing apparatus further includes: the sending module is used for sending a first instruction to the first terminal under the condition that the keyword information meets the preset condition, wherein the first instruction is used for indicating the first terminal to collect first information and sending the first information to the service desk;
the receiving module is used for receiving first information sent by a first terminal.
In the embodiment of the application, the service desk acquires the first information of the first terminal after establishing the emergency call with the first terminal. The method for acquiring the first information includes two ways, one of which is that the first terminal actively reports the first information, and the second is that the service desk actively acquires the first information.
Specifically, for the first case, the first terminal, that is, the mobile phone held by the user, may be set to be in the active mode or the passive mode according to the privacy requirement of the user. If the first terminal is set to be in an active mode, when the first terminal detects that the owner dials the telephone number of the emergency call or receives the emergency call made by the service desk, the first terminal automatically collects first information and reports the information when the telephone is connected.
It can be understood that actively reporting the first information may be a continuous process, for example, in the call process, the call record is continuously saved, and the location information of the first terminal is continuously obtained, so as to timely supplement and update the first information.
And if the user sets the first terminal to be in the passive mode, the first terminal cannot actively upload the first information under any condition, so that the privacy of the user is ensured. For the situation, after the emergency call is established between the service desk and the first terminal, the service desk can judge whether the first terminal is in the emergency state through the call content, wherein the keyword in the call process can be identified.
Specifically, keyword detection may be performed on the call content in real time, for example, voice detection may be performed on the user voice, or text conversion may be performed on the user voice, and whether the content converted into text includes a specific keyword may be determined. For example, when a keyword including an emergency situation, such as "fire", "earthquake", "traffic accident", etc., appears in the call content of the first emergency call, the keyword is considered to meet a preset condition, and the user is determined to be at risk of the situation, at this time, the service desk sends a first instruction to the first terminal through the background, and after receiving the first instruction, the first terminal starts to collect the first information in response to the first instruction and reports the first information to the service desk, thereby ensuring the reliability and the rescue efficiency of the rescue.
The active mode and the passive mode can be preset or switched in real time and switched to the active mode at any time.
In some embodiments of the application, the obtaining module is further configured to obtain second information of the second terminal in a case that a second emergency call is established with the second terminal, where the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.
In the embodiment of the application, when the service desk sends the first information to the second terminal and successfully establishes a call with the second terminal, the service desk also obtains the second information of the second terminal. Specifically, the second information includes a call record of the service desk and the second terminal, and may further include actual location information of the second terminal and device information of the second terminal.
After the condition of the first terminal is informed to the second terminal, namely, the emergency call contact person or the rescue team, the emergency call contact person and the rescue team can go forward to the location of the first terminal and carry out rescue, so that the emergency call contact person and the rescue team can encounter the same difficulty or danger as the rescue person, the second information of the second terminal is obtained, the safety of the rescue party can be further ensured, and the situation that the rescue person and the rescue person are in the same danger is avoided.
In some embodiments, when the service desk acquires the location information of the second terminal, a planned rescue route can be provided to the holder of the second terminal according to the location information of the first terminal and the location information of the second terminal, so that the rescue efficiency is further improved.
In some embodiments of the present application, the destination number is a number of an emergency call contact corresponding to the first terminal; or the destination number is a number associated with the number of calls of the first terminal.
In the embodiment of the application, the user of the second terminal is an emergency call contact of the first terminal. The holder of the first terminal can set the emergency call contact person by himself when the first terminal is safe, so that the setting is not seen, the setting file can indicate a destination number (telephone number) of the second terminal, the name of the emergency call contact person and the relationship (such as relatives, friends, colleagues and the like) between the emergency call contact person and the support of the help seeker, and therefore when the first terminal is in contact with the second terminal, information can be quickly transmitted to the emergency call contact person, and the trust of the emergency call contact person can be obtained.
If the emergency call contact is not set on the first terminal, the first terminal reads a call list of the first terminal after receiving a first instruction sent by the service desk, call records of the first terminal and other terminals in a recent period are stored in the call list, the terminal with the most number of call times with the first terminal in the recent period, namely the person with the closest relation to the help seeker, can be determined according to the call list, and the terminal with the most number of call times is set as a second terminal, namely the emergency contact terminal, so that rescue efficiency is improved.
In some embodiments of the present application, the communication module is further configured to: receiving a call request of a first emergency call initiated by a first terminal; and responding to the call request, and establishing a first emergency call.
In the embodiment of the application, the first emergency call is a call in which the first terminal actively calls the service desk for help. The first terminal can initiate a call request to the service desk by directly dialing a number or triggering a quick dialing mode. After receiving the call request, the service desk receives the call request in a first event, establishes an emergency call with the first terminal, and simultaneously acquires first information of the first terminal, so that the rescue efficiency can be effectively ensured.
In some embodiments of the present application, the communication module is further configured to: and initiating a call request of the first emergency call to the first terminal, and sending third information to the first terminal, wherein the third information comprises routing information of the first emergency call.
In this embodiment, the first emergency call is a call request initiated by the service desk to the first terminal. In this case, a large-scale natural disaster may occur, or when an extreme weather disaster that may occur is predicted, all the people in the target area that may be in the disaster may be called by the service desk.
Specifically, for example, when an alarm of a disaster climate is received, the service desk sends third information to all resident persons in an area where the disaster climate may occur, and initiates a call request. The third information is information of the accident of the first emergency call, namely notification and early warning of the disastrous climate, namely the reason of the emergency call, and meanwhile, the third information also can comprise useful information such as an escape route, a self-rescue method and the like, so that the probability of the user answering the first emergency call can be improved, the user can be helped to carry out self-rescue, and loss is reduced.
The processing device in the embodiment of the present application may be an electronic device, and may also be a component in the electronic device, such as an integrated circuit or a chip. The electronic device may be a terminal, or may be a device other than a terminal. The electronic Device may be, for example, a Mobile phone, a tablet computer, a notebook computer, a palm computer, a vehicle-mounted electronic Device, a Mobile Internet Device (MID), an Augmented Reality (AR)/Virtual Reality (VR) Device, a robot, a wearable Device, an ultra-Mobile personal computer (UMPC), a netbook or a Personal Digital Assistant (PDA), and the like, and may also be a server, a Network Attached Storage (Network Attached Storage, NAS), a personal computer (NAS), a Television (TV), an assistant, a teller machine, a self-service machine, and the like, and the embodiments of the present application are not limited in particular.
The processing device in the embodiment of the present application may be a device having an operating system. The operating system may be an Android operating system (Android), an iOS operating system, or other possible operating systems, which is not specifically limited in the embodiments of the present application.
The processing device provided in the embodiment of the present application can implement each process implemented by the foregoing method embodiment, and is not described here again to avoid repetition.
Optionally, an electronic device is further provided in an embodiment of the present application, fig. 6 shows a block diagram of a structure of the electronic device according to the embodiment of the present application, and as shown in fig. 6, an electronic device 600 includes a processor 602, a memory 604, and a program or an instruction stored in the memory 604 and executable on the processor 602, where the program or the instruction, when executed by the processor 602, implements each process of the above-described method embodiment, and can achieve the same technical effect, and details are not repeated here to avoid repetition.
It should be noted that the electronic device in the embodiment of the present application includes the mobile electronic device and the non-mobile electronic device described above.
Fig. 7 is a schematic diagram of a hardware structure of an electronic device implementing an embodiment of the present application.
The electronic device 700 includes, but is not limited to: a radio frequency unit 701, a network module 702, an audio output unit 703, an input unit 704, a sensor 705, a display unit 706, a user input unit 707, an interface unit 708, a memory 709, and a processor 710.
Those skilled in the art will appreciate that the electronic device 700 may further comprise a power supply (e.g., a battery) for supplying power to various components, and the power supply may be logically connected to the processor 710 via a power management system, so as to implement functions of managing charging, discharging, and power consumption via the power management system. The electronic device structure shown in fig. 7 does not constitute a limitation of the electronic device, and the electronic device may include more or less components than those shown, or combine some components, or arrange different components, and thus, the description is omitted here.
The processor 710 is configured to, in a case that a first emergency call is established with a first terminal, obtain first information and a destination number of the first terminal, where the first information includes at least one of location information of the first terminal, device information of the first terminal, and a call record of the first emergency call, and the destination number is a number used for calling a second terminal;
and under the condition that the first information is acquired and the first emergency call is disconnected, initiating a call request of a second emergency call to the second terminal according to the target number, and sending the first information to the second terminal.
In the embodiment of the application, when the helpdesk establishes an emergency call with any terminal, no matter the terminal is an active call helpdesk, the helpdesk acquires information corresponding to the first terminal, namely first information, whether the helpdesk actively calls the terminal, and the first information comprises the number of an emergency call contact of the first terminal, the position of the first information, the emergency call routing and other information. If a further accident occurs, which causes that the emergency rescue person (the first terminal) cannot continue to talk or the emergency talk is cut off (such as a dropped call, the first terminal is damaged, the first terminal is insufficient in electric quantity, and the like), and finally the emergency talk is disconnected, the calling station can initiate a call to the second terminal according to the number of the emergency talk contact person, namely the number of the second terminal.
The second terminal comprises a terminal of an emergency call contact person set by an emergency person, such as a mobile phone of a parent, a relative or a friend, and also comprises a place where the emergency person is located, or a rescue station, a rescue team and the like related to the emergency person. When a call request is sent to a second terminal, first information, namely information such as the reason and the position of the first terminal when an emergency call is initiated is sent to the second terminal, so that on one hand, the second terminal, namely an emergency call contact or a rescue team can know the emergency of the affair in the first time, and therefore the call can be answered quickly, on the other hand, the emergency call contact or the rescue team can be helped to quickly master the situation and the course, and therefore quick and effective rescue is implemented, and rescue efficiency is improved.
Optionally, the processor 710 is further configured to obtain keyword information according to the call content of the emergency call; under the condition that the keyword information meets the preset condition, sending a first instruction to the first terminal, wherein the first instruction is used for indicating the first terminal to collect first information and sending the first information to the service desk; and receiving first information sent by the first terminal.
In the embodiment of the application, the first terminal, that is, a mobile phone held by a user, may be set to be in an active mode or a passive mode according to a privacy requirement of the user. If the first terminal is set to be in an active mode, when the first terminal detects that the owner dials the telephone number of the emergency call or receives the emergency call made by the service desk, the first terminal automatically collects first information and reports the information when the telephone is connected.
And if the user sets the first terminal to be in the passive mode, the first terminal cannot actively upload the first information under any condition, so that the privacy of the user is ensured. For the situation, after the emergency call is established between the service desk and the first terminal, the service desk can judge whether the first terminal is in the emergency state through the call content, wherein the keyword in the call process can be identified.
If the specific keyword is identified, the situation danger of the user is determined, at the moment, the service desk sends a first instruction to the first terminal through the background, and the first terminal starts to collect first information and reports the first information to the service desk after receiving the first instruction in response to the first instruction, so that the reliability and the rescue efficiency of rescue are guaranteed.
Optionally, the processor 710 is further configured to obtain second information of the second terminal in a case that a second emergency call is established with the second terminal, where the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.
In the embodiment of the application, the second information of the second terminal is acquired, so that the safety of a rescue party can be further ensured, and the situation that a rescuer and a person asking for help are trapped in the same danger is avoided. In some embodiments, when the service desk acquires the location information of the second terminal, a planned rescue route can be provided to the holder of the second terminal according to the location information of the first terminal and the location information of the second terminal, so that the rescue efficiency is further improved.
Optionally, the first terminal comprises a profile, the destination number being a number associated with the first terminal; or the destination number is a number associated with the number of calls of the first terminal.
In the embodiment of the application, the user of the second terminal is an emergency call contact of the first terminal. The holder of the first terminal can set the emergency call contact person by himself when the first terminal is safe, so that the setting is not seen, the setting file can indicate a destination number (telephone number) of the second terminal, and the setting file can also include a name of the emergency call contact person and a relationship (such as relatives, friends and colleagues) between the emergency call contact person and the help seeker support, so that when the first terminal is contacted with the second terminal, information can be quickly transmitted to the emergency call contact person, and the trust of the emergency call contact person can be obtained.
If the emergency call contact is not set on the first terminal, the first terminal reads a call list of the first terminal after receiving a first instruction sent by the service desk, call records of the first terminal and other terminals in a recent period are stored in the call list, the terminal with the most number of call times with the first terminal in the recent period, namely the person with the closest relation to the help seeker, can be determined according to the call list, and the terminal with the most number of call times is set as a second terminal, namely the emergency contact terminal, so that rescue efficiency is improved.
Optionally, the processor 710 is further configured to receive a call request of a first emergency call initiated by the first terminal; and responding to the call request, and establishing the first emergency call.
In this embodiment, the first emergency call is a call in which the first terminal actively calls the service desk to ask for help. The first terminal can initiate a call request to the service desk by directly dialing a number or triggering a quick dialing mode. After receiving the call request, the service desk receives the call request in a first event, establishes an emergency call with the first terminal, and simultaneously acquires first information of the first terminal, so that the rescue efficiency can be effectively ensured.
Optionally, the processor 710 is further configured to initiate a call request of the first emergency call to the first terminal, and send third information to the first terminal, where the third information includes routing information of the first emergency call.
In the embodiment of the application, when the alarm of the disastrous climate is received, the service desk sends third information to all resident persons in the area where the disastrous climate possibly occurs, and initiates a call request. The third information is information of the accident of the first emergency call, namely notification and early warning of the disastrous climate, namely the reason of the emergency call, and meanwhile, the third information also can comprise useful information such as an escape route, a self-rescue method and the like, so that the probability of the user answering the first emergency call can be improved, the user can be helped to carry out self-rescue, and loss is reduced.
It should be understood that in the embodiment of the present application, the input Unit 704 may include a Graphics Processing Unit (GPU) 7041 and a microphone 7042, and the Graphics Processing Unit 7041 processes image data of still pictures or videos obtained by an image capturing device (e.g., a camera) in a video capturing mode or an image capturing mode. The display unit 706 may include a display panel 7061, and the display panel 7061 may be configured in the form of a liquid crystal display, an organic light emitting diode, or the like. The user input unit 707 includes at least one of a touch panel 7071 and other input devices 7072. The touch panel 7071 is also referred to as a touch screen. The touch panel 7071 may include two parts of a touch detection device and a touch controller. Other input devices 7072 may include, but are not limited to, a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a trackball, a mouse, and a joystick, which will not be described in further detail herein.
The memory 709 may be used to store software programs as well as various data. The memory 709 may mainly include a first storage area for storing a program or an instruction and a second storage area for storing data, wherein the first storage area may store an operating system, an application program or an instruction (such as a sound playing function, an image playing function, and the like) required by at least one function, and the like. Further, the memory 709 may include volatile memory or nonvolatile memory, or the memory 709 may include both volatile and nonvolatile memory. The non-volatile Memory may be a Read-Only Memory (ROM), a Programmable ROM (PROM), an Erasable PROM (EPROM), an Electrically Erasable PROM (EEPROM), or a flash Memory. The volatile Memory may be a Random Access Memory (RAM), a Static Random Access Memory (Static RAM, SRAM), a Dynamic Random Access Memory (Dynamic RAM, DRAM), a Synchronous Dynamic Random Access Memory (Synchronous DRAM, SDRAM), a Double Data Rate Synchronous Dynamic Random Access Memory (Double Data Rate SDRAM, ddr SDRAM), an Enhanced Synchronous SDRAM (ESDRAM), a Synchronous Link DRAM (SLDRAM), and a Direct Memory bus RAM (DRRAM). The memory 709 in the embodiments of the present application includes, but is not limited to, these and any other suitable types of memory.
The embodiment of the present application further provides a readable storage medium, where a program or an instruction is stored on the readable storage medium, and when the program or the instruction is executed by a processor, the program or the instruction implements the processes of the foregoing method embodiments, and can achieve the same technical effects, and in order to avoid repetition, details are not repeated here.
The processor is the processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and so on.
The embodiment of the present application further provides a chip, where the chip includes a processor and a communication interface, the communication interface is coupled to the processor, and the processor is configured to execute a program or an instruction to implement each process of the foregoing method embodiments, and can achieve the same technical effect, and in order to avoid repetition, the details are not repeated here.
It should be understood that the chips mentioned in the embodiments of the present application may also be referred to as system-on-chip, system-on-chip or system-on-chip, etc.
Embodiments of the present application provide a computer program product, where the program product is stored in a storage medium, and the program product is executed by at least one processor to implement the processes of the foregoing method embodiments, and achieve the same technical effects, and in order to avoid repetition, details are not described here again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising a … …" does not exclude the presence of another identical element in a process, method, article, or apparatus that comprises the element. Further, it should be noted that the scope of the methods and apparatuses in the embodiments of the present application is not limited to performing the functions in the order illustrated or discussed, but may include performing the functions in a substantially simultaneous manner or in a reverse order based on the functions recited, e.g., the described methods may be performed in an order different from that described, and various steps may be added, omitted, or combined. In addition, features described with reference to certain examples may be combined in other examples.
Through the description of the foregoing embodiments, it is clear to those skilled in the art that the method of the foregoing embodiments may be implemented by software plus a necessary general hardware platform, and certainly may also be implemented by hardware, but in many cases, the former is a better implementation. Based on such understanding, the technical solutions of the present application may be embodied in the form of a computer software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present application.
While the present embodiments have been described with reference to the accompanying drawings, it is to be understood that the present embodiments are not limited to those precise embodiments, which are intended to be illustrative rather than restrictive, and that various changes and modifications may be effected therein by one skilled in the art without departing from the scope of the appended claims.
Claims (12)
1. A method for handling an emergency call, used in a service desk, comprising:
under the condition of establishing a first emergency call with a first terminal, acquiring first information and a target number of the first terminal, wherein the first information comprises at least one of position information of the first terminal, equipment information of the first terminal and call records of the first emergency call;
and under the condition that the first emergency call is disconnected, initiating a call request of a second emergency call to a second terminal corresponding to the target number according to the target number, and sending the first information to the second terminal.
2. The processing method according to claim 1, wherein the obtaining first information of the first terminal includes:
acquiring keyword information according to the call content of the first emergency call;
under the condition that the keyword information meets a preset condition, sending a first instruction to the first terminal, wherein the first instruction is used for indicating the first terminal to collect the first information and sending the first information to the service desk;
and receiving the first information sent by the first terminal.
3. The processing method according to claim 1, wherein after the call request for initiating the second emergency call to the second terminal, the method further comprises:
and under the condition that the second emergency call is established with the second terminal, acquiring second information of the second terminal, wherein the second information comprises at least one of call records of the second emergency call, position information of the second terminal and equipment information of the second terminal.
4. The processing method according to claim 1,
the target number is the number of an emergency call contact corresponding to the first terminal; or
The destination number is a number associated with the number of calls of the first terminal.
5. The processing method according to any one of claims 1 to 4, wherein before establishing the first emergency call with the first terminal, the processing method further comprises:
receiving a call request of the first emergency call initiated by the first terminal;
and responding to the call request, and establishing the first emergency call.
6. The processing method according to any one of claims 1 to 4, wherein before establishing the first emergency call with the first terminal, the processing method further comprises:
and initiating a call request of the first emergency call to the first terminal, and sending third information to the first terminal, wherein the third information comprises routing information of the first emergency call.
7. An emergency call processing apparatus for a service desk, comprising:
the terminal comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring first information and a target number of a first terminal under the condition of establishing a first emergency call with the first terminal, and the first information comprises at least one of position information of the first terminal, equipment information of the first terminal and call records of the first emergency call;
and the communication module is used for initiating a call request of a second emergency call to a second terminal corresponding to the target number according to the target number under the condition that the first emergency call is disconnected, and sending the first information to the second terminal.
8. The processing apparatus according to claim 7,
the acquisition module is further used for acquiring keyword information according to the call content of the first emergency call;
the processing apparatus further comprises:
the sending module is used for sending a first instruction to the first terminal under the condition that the keyword information meets a preset condition, wherein the first instruction is used for indicating the first terminal to collect the first information and sending the first information to the service desk;
and the receiving module is used for receiving the first information sent by the first terminal.
9. The processing apparatus according to claim 7,
the obtaining module is further configured to obtain second information of the second terminal under the condition that the second emergency call is established with the second terminal, where the second information includes at least one of a call record of the second emergency call, location information of the second terminal, and device information of the second terminal.
10. The processing apparatus according to claim 7,
the target number is the number of an emergency call contact person set by the first terminal; or
The destination number is a number associated with the number of calls of the first terminal.
11. The processing apparatus according to any one of claims 7 to 10, wherein the communication module is further configured to:
receiving a call request of the first emergency call initiated by the first terminal;
and responding to the call request, and establishing the first emergency call.
12. The processing apparatus according to any one of claims 7 to 10, wherein the communication module is further configured to:
and initiating a call request of the first emergency call to the first terminal, and sending third information to the first terminal, wherein the third information comprises routing information of the first emergency call.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210158970.9A CN115941839A (en) | 2022-02-21 | 2022-02-21 | Processing method and processing device for emergency call |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210158970.9A CN115941839A (en) | 2022-02-21 | 2022-02-21 | Processing method and processing device for emergency call |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN115941839A true CN115941839A (en) | 2023-04-07 |
Family
ID=86698205
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210158970.9A Pending CN115941839A (en) | 2022-02-21 | 2022-02-21 | Processing method and processing device for emergency call |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN115941839A (en) |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102740227A (en) * | 2012-06-18 | 2012-10-17 | 中兴通讯股份有限公司 | Method and device for emergency call |
| CN104581641A (en) * | 2015-01-31 | 2015-04-29 | 哈尔滨理工大学 | Cellphone-based earthquake rescuing network system |
| US20160125727A1 (en) * | 2014-10-30 | 2016-05-05 | Fih (Hong Kong) Limited | Communication device and emergency help method |
| CN106302813A (en) * | 2016-09-27 | 2017-01-04 | 武汉磐固科技有限责任公司 | Popular urgent rescue method and system |
| CN107889057A (en) * | 2017-10-20 | 2018-04-06 | 广州洛克韦陀安防科技有限公司 | A kind of emergent calling method, electronic equipment, storage medium, system |
| CN108965597A (en) * | 2018-07-18 | 2018-12-07 | 奇酷互联网络科技（深圳）有限公司 | The processing method of mobile terminal and emergency, device |
| CN110691102A (en) * | 2019-10-29 | 2020-01-14 | 维沃移动通信有限公司 | Information sharing method, electronic equipment and server |
-
2022
- 2022-02-21 CN CN202210158970.9A patent/CN115941839A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102740227A (en) * | 2012-06-18 | 2012-10-17 | 中兴通讯股份有限公司 | Method and device for emergency call |
| US20160125727A1 (en) * | 2014-10-30 | 2016-05-05 | Fih (Hong Kong) Limited | Communication device and emergency help method |
| CN104581641A (en) * | 2015-01-31 | 2015-04-29 | 哈尔滨理工大学 | Cellphone-based earthquake rescuing network system |
| CN106302813A (en) * | 2016-09-27 | 2017-01-04 | 武汉磐固科技有限责任公司 | Popular urgent rescue method and system |
| CN107889057A (en) * | 2017-10-20 | 2018-04-06 | 广州洛克韦陀安防科技有限公司 | A kind of emergent calling method, electronic equipment, storage medium, system |
| CN108965597A (en) * | 2018-07-18 | 2018-12-07 | 奇酷互联网络科技（深圳）有限公司 | The processing method of mobile terminal and emergency, device |
| CN110691102A (en) * | 2019-10-29 | 2020-01-14 | 维沃移动通信有限公司 | Information sharing method, electronic equipment and server |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8396447B2 (en) | Emergency call notification system and method | |
| US9014657B2 (en) | Method and apparatus for creating emergency social network | |
| US6879819B2 (en) | Control and messaging during emergency calls | |
| CN105430612B (en) | Method and system for realizing emergency positioning based on handheld terminal | |
| WO2019184312A1 (en) | Concealed mobile phone fingerprint recognition alarm system and method | |
| US20120105203A1 (en) | System and method for providing personal alerts | |
| KR101767474B1 (en) | Emergency rescue system and emergency rescue method using the same | |
| WO2023078172A1 (en) | Emergency call method and apparatus, mobile terminal, and network side device | |
| KR101792047B1 (en) | A method of providing an emergency alert function using smartphone and earphone | |
| CN106937260B (en) | Emergency group building method, system, server and terminal | |
| CN113329127B (en) | Call processing method, call processing device, electronic equipment and medium | |
| CN104954429A (en) | Method of automatic help seeking system in danger | |
| CN101005710A (en) | Method and system for realizing position service in radio communication network and position service platform | |
| CN112565062B (en) | Processing method, related device, equipment and medium of instant messaging order | |
| WO2023151515A1 (en) | Information sending method and apparatus | |
| CN115941839A (en) | Processing method and processing device for emergency call | |
| CN114980066B (en) | Voice call method and device and electronic equipment | |
| CN106781241A (en) | A kind of emergency system for seeking help and method | |
| JP5779111B2 (en) | Call line securing program, communication apparatus, and call line securing method | |
| CN112996138B (en) | Communication establishing method, device and storage medium | |
| JPH10229455A (en) | Communication terminal equipment and emergency notice system utilizing the communication terminal equipment | |
| CN110401940B (en) | Alarm processing method and device | |
| JP2019029918A (en) | Emergency report system | |
| KR20060098113A (en) | A system and method for providing emergency service | |
| KR20130073801A (en) | Method for remote controlling an user equipment and an user equipment thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |