CN115797024A - Rental management robot and rental management method - Google Patents

Abstract

The invention provides a rental management robot and a rental management method, which relate to the technical field of automatic management, and comprise the following steps: the system comprises a robot process automation Platform (PRA) and a lease management module set which are in communication connection with each other; the PRA includes: the design unit is used for determining a lease management flow according to the lease management requirements and the service functions of each lease management module; the flow unit is used for determining a target lease management module and an information interaction flow corresponding to the target lease management module according to the lease management flow; and the task unit is used for capturing the lease information from the target lease management module according to the information interaction flow and executing lease management operation according to lease management rules and the lease information in the lease management requirements. The invention realizes that all units in the lease management robot are mutually matched in the whole lease management process to simulate manual operation so as to accurately perform lease management in real time, effectively improve the management efficiency and reduce the labor cost.

Description

Rental management robot and rental management method

Technical Field

The invention relates to the technical field of automatic management, in particular to a rental management robot and a rental management method.

Background

The tenant management mainly comprises tenant qualification authentication, tenant information and contract invoice input, payment urging, overdue notification and the like. In order to improve the experience of the tenants, lease management needs to be performed for each tenant.

In the prior art, the tenant management method is mainly operated manually. When the qualification of the lessee is judged according to the rule set by the lessee, the staff carries out qualification inspection through manually checking the tenant information; when tenant information is input, manually inputting paper contract content and submitting the tenant information; when the notice items such as the notice of payment urging for rent, overdue notice and the like are managed, and the return items such as the prepayment, rent, refund of late fund and the like of the tenant are managed, the notice is sent in batches by screening the tenant list by the staff.

In smart buildings, the tasks of property tenant management, rent payment, rent withdrawal and the like generally involve a large amount of data processing. Therefore, the renting management is realized based on manual operation, a property company is often required to pay higher labor cost, and the problems of low efficiency, high error rate and the like are easily caused by manually processing data.

Disclosure of Invention

The invention provides a rental management robot and a rental management method, which are used for overcoming the defects of high labor cost, low management efficiency and high error rate of manual rental management in the prior art and realizing automatic and accurate rental management.

The invention provides a rental management robot, comprising: a PRA and a lease management module set are arranged on the robot flow automation platform;

the PRA is respectively in communication connection with each lease management module in the lease management module set;

the PRA comprises a design unit, a flow unit and a task unit;

the design unit is used for determining a lease management flow according to lease management requirements and service functions of each lease management module in the lease management module set;

the flow unit is used for determining a target lease management module and an information interaction flow corresponding to the target lease management module in the lease management module set according to the lease management flow;

and the task unit is used for capturing lease information from the target lease management module according to the information interaction flow and executing lease management operation according to lease management rules in the lease management requirements and the lease information.

According to the rental management robot provided by the invention, the rental management module set comprises an information identification module, a data management module, a government affair platform, an information auditing module and a charging notification module.

According to the robot for managing the rental affairs, under the condition that the rental affair management requirement comprises an information acquisition requirement, the design unit is specifically used for determining the rental affair management process as an information acquisition process according to the information acquisition requirement and the service function;

the process unit is specifically used for determining that the target rent management module comprises an information identification module, a data management module, a government affair platform and an information auditing module according to the information acquisition process, and determining that the information interaction process is a first information interaction process; the first information interaction process comprises a process of capturing data from the information identification module and the government affair platform and executing data acquisition operation according to the captured data;

the task unit is specifically configured to:

capturing key information identified in the rent voucher file by the information identification module and enterprise information in the government affair platform according to the first information interaction flow; matching the key information with tenant information in the data management module according to a lease management rule in the information acquisition requirement, and acquiring a target tenant according to a matching result; and inputting the enterprise information of the target tenant into an enterprise information management unit of the data management module in batch, and inputting the key information of the target tenant into the information auditing module in batch.

According to the rental management robot provided by the invention, the task unit is further configured to:

and capturing tenant bill information in the government affair platform according to the first information interaction process, and inputting various charging items in the tenant bill information and amount information corresponding to the various charging items into a bill management unit of the data management module in batches.

According to the robot for managing the rental affairs provided by the invention, under the condition that the demand for managing the rental affairs comprises a charge informing demand, the design unit is specifically used for determining the flow for managing the rental affairs as the charge informing flow according to the charge informing demand and the service function;

the process unit is specifically configured to determine, according to the charging notification process, that the target lease management module includes a data management module and a charging notification module, and determine that the information interaction process is a second information interaction process; the second information interaction process comprises a process of capturing data from the data management module and executing charging notification operation according to the captured data;

the task unit is specifically configured to:

according to the second information interaction flow, capturing bill information of a target tenant from a bill management unit of the data management module, and capturing historical payment information of the target tenant from a payment management unit of the data management module; comparing the bill information with the historical payment information according to the lease management rule in the charge notification demand, and recording the bill information of the target tenant into the charge notification module under the condition that the target tenant is determined to be in an unpaid state according to the comparison result;

the charging notification module is used for generating payment data according to various charging items in the bill information and the amount information corresponding to the various charging items, compiling the payment data into target information, and sending the target information to the information receiving account bound by the target tenant.

According to the robot for managing the rentals provided by the invention, under the condition that the rentals management requirements comprise charging and collection requirements, the design unit is specifically used for determining that the rentals management process is a charging and collection process according to the charging and collection requirements and the service function;

the process unit is specifically configured to determine that the target rental management module includes a data management module and a charging notification module according to the charging collection process, and determine that the information interaction process is a third information interaction process; the third information interaction process comprises a process of capturing data from the data management module and executing charging collection operation according to the captured data;

the task unit is specifically configured to:

according to the third information interaction process, periodically capturing bill information of a target tenant from a bill management unit of the data management module, and capturing historical payment information of the target tenant from a payment management unit of the data management module; according to the lease management rule in the charge collection demand, regularly comparing the bill information with the historical payment information, under the condition that the target tenant is determined to be in an unpaid state according to the comparison result, generating payment details according to unpaid charging items extracted from the bill information and the amount information corresponding to the unpaid charging items, and transmitting the payment details to the charge notification module;

the charging notification module is used for sending the payment details to a message receiving account bound by the target tenant in a target message form at regular time.

According to the rent management robot provided by the invention, under the condition that the rent management requirement comprises a tenant information auditing requirement, the design unit is specifically used for determining the rent management process as a tenant information auditing process according to the tenant information auditing requirement and the service function;

the process unit is specifically configured to determine that the target lease management module includes an information identification module and a data management module according to the tenant information auditing process, and determine that the information interaction process is a fourth information interaction process; the fourth information interaction process comprises a process of capturing data from the information identification module and executing tenant information auditing operation according to the captured data;

the task unit is specifically configured to:

according to the fourth information interaction flow, capturing historical payment information identified in a payment voucher file by the information identification module; according to the lease management rule in the tenant information auditing requirement, the historical payment information is verified; under the condition that the historical payment information passes the verification, updating the historical payment information to a payment management unit of the data management module; and sending an alarm under the condition that the historical payment information does not pass the verification.

According to the robot for managing the rent service provided by the invention, under the condition that the rent service management requirement comprises a tenant qualification auditing requirement, the design unit is specifically used for determining that the rent service management process is a tenant qualification auditing process according to the tenant qualification auditing requirement and the service function;

the flow unit is specifically configured to determine that the target lease management module includes a government affair platform and a data management module according to the tenant qualification audit flow, and determine that the information interaction flow is a fifth information interaction flow; the fifth information interaction process comprises a process of capturing data from the data management module and the government affair platform and executing tenant qualification auditing operation according to the captured data;

the task unit is specifically configured to:

according to the fifth information interaction flow, first enterprise information of a target tenant is captured from an enterprise information management unit of the data management module, and second enterprise information of the target tenant is captured from the government affair platform; performing qualification auditing on the target tenant according to a lease management rule in the tenant qualification auditing requirement, the first enterprise information and the second enterprise information; under the condition that the target tenant passes qualification verification, updating the first enterprise information in the enterprise information management unit according to the second enterprise information; and sending an alarm when the target tenant does not pass qualification audit.

According to the lease management robot provided by the invention, the PRA and one or more lease management modules in the lease management module set are integrated in the same server.

The invention also provides a lease management method based on the lease management robot, which comprises the following steps:

determining a lease management process according to lease management requirements and service functions of each lease management module in the lease management module set;

according to the lease management process, determining a target lease management module and an information interaction process corresponding to the target lease management module in the lease management module set;

and according to the information interaction flow, capturing lease information from the target lease management module, and executing lease management operation according to lease management rules in the lease management requirements and the lease information.

The invention also provides an electronic device, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor executes the program to realize the lease management method based on the lease management robot.

The present invention also provides a non-transitory computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements a rental management method based on a rental management robot as described in any of the above.

The invention also provides a computer program product comprising a computer program, wherein the computer program is used for realizing the lease management method based on the lease management robot when being executed by a processor.

According to the lease management robot and the lease management method provided by the invention, through a design unit, a lease management flow is designed according to the service function and the lease management requirement of each lease management module in a lease management module set; determining a target lease management module and an information interaction flow of the target lease management module in a lease management module set through a flow unit according to a lease management flow; the method comprises the steps that lease information is automatically captured from a target lease management module through task units according to an information interaction flow, lease management operation is automatically executed according to lease management rules and the lease information, the whole lease management process is realized through mutual cooperation of the units in a lease management robot so as to simulate manual operation, the lease management flow is automatically designed and determined, lease management tasks are executed, manpower, material resources and operation errors which are required by manual operation are effectively reduced, real-time and accurate management on the leases is realized, the management efficiency is effectively improved, and the labor cost is effectively reduced.

Drawings

In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.

Fig. 1 is a schematic structural diagram of a rental management robot provided in the present invention;

fig. 2 is a second schematic structural diagram of a rental management robot provided in the present invention;

fig. 3 is a flowchart illustrating a lease management method according to the present invention.

Reference numerals:

11: a robot process automation platform; 111: a design unit; 112: a flow unit; 113: a task unit; 12: a lease management module set; 121: an information identification module; 122: a data management module; 123: a government platform; 124: an information auditing module; 125: and a charging notification module.

Detailed Description

In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In the prior art, a large number of repetitive tasks need to be executed in the process of realizing the rent affair management through manual operation, so that a great deal of time and energy are consumed. And the management tasks finished by the workers every day are limited under huge workload, the working pressure of the managers is high, and the working efficiency is low. Meanwhile, when renting fees such as property fees, water and electricity fees, garage management fees and the like are collected, the fees need to be cleared manually for each charge, and tenants need to be informed one by one to pay according to each charge, so that the renting management steps are complex, the error rate of manual operation is high, and damage is easily caused. The charging and payment urging staff need to bring calls to urge payment one by one, which not only consumes manpower, but also is easy to conflict with tenants. Meanwhile, when the system relates to service scenes such as charging and payment, the fault tolerance rate is low, and once errors occur, serious loss can be caused. In addition, the manual lease management cannot effectively know the historical payment condition or the residual asset condition of the tenant in real time, the historical customer data cannot be effectively utilized, and the relevant information of the tenant needs to be frequently consulted, so that the overall management efficiency of the lease management is low, the customer satisfaction rate is difficult to improve, and finally the market competitiveness is insufficient.

In summary, in the prior art, the lease management is realized based on manual operation, which not only needs a lot of manpower and material resources, but also has low management efficiency, high error rate and poor user experience.

In order to solve the above problem, an embodiment of the present application provides a rental management robot, which can be applied to various intelligent building management scenarios. Fig. 1 is a schematic structural diagram of a rental management robot.

The rent management robot comprises a robot process automation platform 11 and a rent management module set 12; the PRA is respectively in communication connection with each lease management module in the lease management module set 12;

among them, RPA (robot Process Automation, robot flow Automation platform) is a business flow Automation platform and tool based on software robot and Artificial Intelligence (AI) technology. The RPA mainly enables a user to generate an automatic flow by dragging the control through various packaged controls and simple operation, and realizes automatic mouse click, keyboard input, excel operation, data processing, timing execution and automatic interface generation interaction of a browser application program on a computer. The steps of the RPA robot simulation flow configured on intelligent equipment such as a computer and the like do not influence the existing IT infrastructure so as to accelerate background task processing, and the RPA robot simulation flow simulates the operation behavior of a user to replace the user to complete a large-batch, repetitive and rule-based work task.

The lease management module set 12 is constructed and generated by a plurality of lease management modules with different lease management service functions.

The PRA establishes communication connection with each lease management module respectively, so that the PRA can realize information interaction with each lease management module through the communication connection and realize lease management through the information interaction.

The PRA comprises a design unit 111, a flow unit 112 and a task unit 113;

wherein, the PRA is internally or externally provided with a design unit 111, a flow unit 112 and a task unit 113; the design unit 111 is used for designing a business process flow, the flow unit 112 is used for connecting the flows designed by the design unit 111 to form a closed loop, and the task unit 113 is used for executing the flows.

The task unit 113 executes the process, triggers a pre-designed rule in the process to automatically execute the process, and realizes process automation through operations of data variable transmission, data capture, form information editing, screen recording, clicking and the like. The data capture comprises the automatic information capture of pages such as EXCEL, WORD, mailbox, rent management module and the like.

The design unit 111 is configured to determine a lease management process according to lease management requirements and service functions of each lease management module in the lease management module set 12;

wherein, different lease management modules have different lease management service functions.

The lease management requirement is a requirement for managing the lease, and can be specifically input by a user in a voice, text or pull-down selection mode. The lease management requirement includes, but is not limited to, an information acquisition requirement, a charge notification requirement, a charge requirement, a tenant information audit requirement, and a tenant qualification audit requirement, which is not specifically limited in this embodiment.

Different lease management requirements correspond to different lease management processes.

Optionally, the design unit 111 may, under the condition that the lease management requirement is obtained, design and compile a corresponding management data packet according to the service function and the lease management requirement of each lease management module in the lease management module set 12, so as to determine a corresponding lease management process. The lease management process is used for representing the process steps required to be executed in the process of realizing the corresponding lease management requirements.

The process unit 112 is configured to determine, according to the lease management process, a target lease management module and an information interaction process corresponding to the target lease management module in the lease management module set 12;

optionally, the process unit 112 may analyze the management data packet corresponding to the lease management process to obtain the lease management module identifier therefrom, and perform the module execution step; and determining a target lease management module corresponding to the lease management module identifier in the lease management module set 12 according to the lease management module identifier, and determining an information interaction process of the target lease management module according to the module execution steps. The information interaction process is used for representing a process of information interaction between the target lease management module and the PRA or other lease management modules.

The task unit 113 is configured to capture lease information from the target lease management module according to the information interaction flow, and execute lease management operation according to lease management rules in the lease management requirements and the lease information.

Optionally, the task unit 113 may sequentially capture the lease information from each target lease management module according to the information interaction flow determined by the flow unit 112, and sequentially process the lease information captured from each target lease management module according to the lease management rule in the lease management requirement, so as to implement a lease management function according to the processing result. The lease management function includes, but is not limited to, tenant information acquisition, charge notification, charge collection, tenant information audit, and tenant qualification audit, which is not specifically limited in this embodiment.

In summary, the design unit 111 in the RPA module is used for performing process design on the service, and the process unit 112 and the task unit 113 are used for automatically performing information capture, click and editing on pages such as the EXCEL, WORD, mailbox, rental management module and the like, so as to realize data transmission and processing, form a closed loop of the service, effectively reduce the work complexity of a worker, and improve the work efficiency.

According to the lease management robot provided by the embodiment of the application, through a design unit, a lease management flow is designed according to the service function and the lease management requirement of each lease management module in a lease management module set; determining a target lease management module and an information interaction flow of the target lease management module in a lease management module set through a flow unit according to a lease management flow; the renting management method comprises the steps that renting information is automatically captured from a target renting management module through a task unit according to an information interaction flow, renting management operation is automatically executed according to renting management rules and the renting information, the whole renting management process is matched by all units in a renting management robot, manual operation is simulated, the renting management flow is automatically designed and determined, and the renting management task is executed, so that manpower, material resources and operation errors which are consumed by manual operation are effectively reduced, real-time accurate management of renting is realized, the management efficiency is effectively improved, and the labor cost is effectively reduced.

In some embodiments, the set of lease management modules 12 includes an information identification module 121, a data management module 122, a government platform 123, an information auditing module 124, and a charge notification module 125.

As shown in fig. 2, the information identification module 121, the data management module 122, the government affairs platform 123, the information auditing module 124 and the charging notification module 125 are all in communication connection with the PRA.

The information Recognition module 121 is embedded with one or more Recognition algorithms, such as an OCR (Optical Character Recognition) algorithm and/or an image Recognition algorithm, which is not specifically limited in this embodiment.

The information identification module 121 is mainly used for identifying the rental voucher file to acquire valid data through identification processing, and acquiring and batch-inputting the rental voucher file. The information identification module 121 is used for effectively collecting and screening paper data such as contracts and invoices and inputting the paper data into the data module in batches, so that a large amount of workload required by manual data management can be effectively reduced, and the error rate is reduced.

The lease voucher file includes, but is not limited to, an invoice receipt and a paper contract, which is not specifically limited in this embodiment.

The data management module 122 includes a tenant information management unit, a bill management unit, an enterprise information management unit, and a payment management unit; the tenant information management unit is used for managing tenant basic information; the bill management unit is used for managing the collection document information, the charging details and the corresponding charging amount of the tenant; the enterprise information management unit is used for storing the client file data records.

The government affair platform 123 is used for managing enterprise information of tenants, tenant billing information, and the like.

The information auditing module 124 is used for auditing the tenant information and auditing the tenant qualification. For the examination of the tenant information, the authenticity of the tenant information can be examined by acquiring the tenant information submitted by the tenant; for tenant qualification examination, browser data can be captured through the RPA module, account numbers and passwords are input to automatically log in the government affair platform 123, and the tenant comprehensive enterprise information is obtained through one key to examine enterprise credit.

The charge notification module 125 includes a charge data generation function, a charge content processing function, and a mail transmission function. For the generation of the charging data, the tenant information data can be collected and screened and tenant charging information can be generated; for the charging content processing, the generated tenant charging information can be edited into a message, such as an email, and the edited tenant charging information is sent to a message receiving account bound by the tenant, such as a mailbox.

In this embodiment, the lease management module includes multiple lease management modules such as an information identification module, a data management module, a government affair platform, an information auditing module, and a charging notification module, and the lease management module set and the PRA are mutually matched, so that lease management with multiple different functions can be automatically realized, and the method has the advantages of strong expandability, wide management range, high management accuracy and high management efficiency.

In some embodiments, in a case that the lease management requirement includes an information acquisition requirement, the designing unit 111 is specifically configured to determine that the lease management process is an information acquisition process according to the information acquisition requirement and the service function;

the process unit 112 is specifically configured to determine, according to the information acquisition process, that the target lease management module includes an information identification module 121, a data management module 122, a government affair platform 123 and an information auditing module 124, and determine that the information interaction process is a first information interaction process; the first information interaction process comprises a process of capturing data from the information identification module 121 and the government affair platform 123 and executing data acquisition operation according to the captured data;

the task unit 113 is specifically configured to:

capturing key information identified in the lease voucher file by the information identification module 121 and enterprise information in the government affair platform 123 according to the first information interaction flow; matching the key information with tenant information in the data management module 122 according to a lease management rule in the information acquisition requirement, and acquiring a target tenant according to a matching result; the enterprise information of the target tenant is input into the enterprise information management unit of the data management module 122 in batch, and the key information of the target tenant is input into the information auditing module 124 in batch.

Optionally, in a case that the lease management requirement includes an information acquisition requirement, the design unit 111 may design an information acquisition flow according to an information acquisition service function required by the information acquisition requirement and an order of executing each information acquisition service function, and a service function of each lease management module in the lease management module set 12.

The process unit 112 may analyze the management data packet corresponding to the information acquisition process to obtain the lease management module identifier with the information acquisition service function, and perform the module execution steps; the first information interaction process comprises the steps of determining a target lease management module from the lease management module set 12 according to the lease management module identification, wherein the target lease management module comprises an information identification module 121, a data management module 122, a government affair platform 123 and an information auditing module 124, and determining the information interaction process comprises the steps of capturing data from the information identification module 121 and the government affair platform 123 and executing data acquisition operation according to the captured data.

The task unit 113 may capture key information obtained by the information recognition module 121 after text recognition is performed on the rental voucher file (such as a paper contract and an invoice) by the information recognition module 121 according to the first information interaction flow. And according to the information matching rule in the information acquisition requirement, matching the key information with the tenant information in the data management module 122. And taking the tenant corresponding to the tenant information matched with the key information as a target tenant. And batch-entering enterprise information associated with the target tenant from the enterprise information captured from the administration platform 123 into the enterprise information management unit of the data management module 122. And the identified key information is stored in the information auditing module 124 in batch, so that the subsequent information auditing module 124 can audit the enterprise information of the target tenant.

In this embodiment, through the RPA simulating human operations, such as mouse click, keyboard input, browser data acquisition, EXCEL editing, data processing, and the like, the key information and the enterprise information identified in the rental voucher file are automatically captured from the information identification module, and after the key information and the enterprise information are automatically processed, the key information and the enterprise information are automatically input in batches. The data acquisition management of each tenant is effectively avoided, manpower and material resource consumption required by manual operation is reduced, and the efficiency and accuracy of tenant data management can be improved. And adopt the management robot of hiring a business to realize digital labour, can be incessant 24 hours throughout the day to work is accomplished to higher efficiency, effectively helps the staff to promote the output, puts into its time and needs creativity and the work of high-order professional ability more, improves user experience and feels.

In some embodiments, the task unit 113 is further configured to:

according to the first information interaction process, capturing tenant billing information in the government affair platform 123, and inputting various charging items in the tenant billing information and amount information corresponding to the various charging items into a billing management unit of the data management module 122 in batches.

Optionally, during the information collection process, the task unit 113 may also automatically log in the government affairs platform 123 to capture tenant bill information from the government affairs platform 123. The tenant billing information includes but is not limited to payment information such as water fee, electricity fee, gas fee and the like of the tenant.

After the tenant billing information is captured, various charging items (such as water, electricity, gas, etc.) in the tenant billing information and amount information corresponding to the various charging items may be stored in batch in the billing management unit of the data management module 122, so as to manage the tenant billing information in the following.

In the embodiment, the automatic capture and the automatic input of the tenant bill information can be realized through the PRA, so that the automatic management of the tenant information is realized, manual acquisition and management of each data of each tenant are effectively avoided, the consumption of manpower and material resources required by manual operation is reduced, the efficiency and the accuracy of tenant data management can be improved, and the user experience is improved.

In some embodiments, in a case that the lease management requirement includes a charging notification requirement, the designing unit 111 is specifically configured to determine that the lease management process is a charging notification process according to the charging notification requirement and the service function;

the flow unit 112 is specifically configured to determine, according to the charging notification flow, that the target lease management module includes the data management module 122 and the charging notification module 125, and determine that the information interaction flow is a second information interaction flow; the second information interaction process includes a process of capturing data from the data management module 122 and executing a charging notification operation according to the captured data;

the task unit 113 is specifically configured to:

according to the second information interaction process, capturing the bill information of the target tenant from the bill management unit of the data management module 122, and capturing the historical payment information of the target tenant from the payment management unit of the data management module 122; comparing the bill information with the historical payment information according to the lease management rule in the charge notification requirement, and recording the bill information of the target tenant into the charge notification module 125 under the condition that the target tenant is determined to be in an unpaid state according to the comparison result;

the charging notification module 125 is configured to generate payment data according to various charging items in the billing information and amount information corresponding to the various charging items, compile the payment data into a target message, and send the target message to a message receiving account bound by the target tenant.

Alternatively, in the case where the lease management requirement includes a charge notification requirement, the designing unit 111 may design the charge notification flow according to the charge notification service function required by the charge notification requirement and the order of executing each charge notification service function, and the service function of each lease management module in the lease management module set 12.

The process unit 112 may analyze the management data packet corresponding to the charging notification process to obtain the identifier of the lease management module with the charging notification service function, and execute the module; the targeted rental management module determined from the rental management module set 12 according to the rental management module identification includes the data management module 122 and the charge notification module 125, and the information interaction process is determined to include a second information interaction process of grabbing data from the data management module 122 and performing a charge notification operation according to the grabbed data.

The task unit 113 may capture the bill information of the target tenant from the bill management unit of the data management module 122 and capture the historical payment information (i.e., the arrival account information) of the target tenant from the payment management unit of the data management module 122 according to the second information interaction flow. And according to a charging notification rule in the charging notification requirement, matching the charging items in the bill information and the amount information of each charging item with the account information to determine whether the target tenant finishes paying. Under the condition that the target tenant is determined to be in the unpaid state, various charging items in the bill information of the target tenant and the amount information of the various charging items are input into the charging notification module 125.

The charging notification module 125 may generate corresponding payment data in real time according to the various charging items and the amount information of the various charging items, that is, collect the amount information of the various charging items and the various charging items to obtain the payment data. And compiling the generated payment data into a target message through charging content processing, and sending the edited payment information to a message receiving account bound by the target tenant through the target message so as to prompt the target tenant to pay in time.

Wherein, the target message includes but is not limited to short message and mail; accordingly, message receiving accounts include, but are not limited to, short message accounts and mailboxes.

In this embodiment, during the charging notification management, the RPA may automatically log in the data management module 122 to account various charging items of the tenant, such as water charges and electricity charges, and automatically export the charging details under the condition of not charging, generate charging information item by item, send the charging notification, avoid manual operation errors, reduce manual participation in data management, and further reduce manual contact with sensitive data, thereby preventing the occurrence of problems such as data hiding and fraud, and improving the efficiency and accuracy of the rental management while improving data security.

In some embodiments, in a case that the lease management requirement includes a charge demand requirement, the designing unit 111 is specifically configured to determine that the lease management process is a charge demand process according to the charge demand requirement and the service function;

the process unit 112 is specifically configured to determine that the target lease management module includes the data management module 122 and the charging notification module 125 according to the charging collection process, and determine that the information interaction process is a third information interaction process; the third information interaction process includes a process of capturing data from the data management module 122 and executing charging collection operation according to the captured data;

the task unit 113 is specifically configured to:

according to the third information interaction process, periodically capturing the bill information of the target tenant from the bill management unit of the data management module 122, and capturing the historical payment information of the target tenant from the payment management unit of the data management module 122; comparing the bill information with the historical payment information regularly according to the lease management rule in the charge collection demand, generating payment details according to the unpaid charging items extracted from the bill information and the amount information corresponding to the unpaid charging items under the condition that the target tenant is determined to be in an unpaid state according to the comparison result, and transmitting the payment details to the charge notification module 125;

the charging notification module 125 is configured to send the payment details to a message receiving account bound by the target tenant in the form of a target message at regular time.

Alternatively, in the case that the rental management requirement includes a charging collection requirement, the design unit 111 may design a charging collection procedure according to the charging collection service function required by the charging collection requirement and the order of executing each charging collection service function, and the service function of each rental management module in the rental management module set 12.

The process unit 112 may analyze the management data packet corresponding to the charging collection process to obtain the identifier of the rental management module with the charging collection service function, and execute the module; the third information interaction process of determining the target lease management module from the lease management module set 12 according to the lease management module id includes the data management module 122 and the charging notification module 125, and determining the information interaction process includes capturing data from the data management module 122 and performing charging collection-urging operation according to the captured data.

The task unit 113 may periodically capture the bill information of the target tenant from the bill management unit of the data management module 122 according to the third information interaction flow, and periodically capture the historical payment information (i.e., the arrival account information) of the target tenant from the payment management unit of the data management module 122. And regularly matching the charging items in the bill information and the amount information of each charging item with the account information according to a charging notification rule in the charging notification requirement so as to determine whether the target tenant finishes payment. Under the condition that the target tenant is determined to be in the unpaid state, the unpaid charging item and the amount information corresponding to the unpaid charging item are automatically extracted from the bill information, payment details are generated, and the payment details are recorded into the payment notification module 125. The charging notification module 125 may send the payment details to the message receiving account bound by the target tenant in the form of an email or a short message according to the payment details, so as to implement the charging and collection prompting function.

In this embodiment, when performing the charging collection management, the RPA may send the target message in advance to automatically collect the charge, thereby effectively reducing the workload of collecting the charge by the manual telephone. And the charging management can be carried out in a self-adaptive manner when the tenants enter and leave the tenants and the contracts are changed, so that the renting management is more convenient, efficient and accurate.

In some embodiments, when the lease management requirement includes a tenant information audit requirement, the design unit 111 is specifically configured to determine that the lease management process is a tenant information audit process according to the tenant information audit requirement and the service function;

the process unit 112 is specifically configured to determine, according to the tenant information auditing process, that the target lease management module includes an information identification module 121 and a data management module 122, and determine that the information interaction process is a fourth information interaction process; the fourth information interaction process includes a process of capturing data from the information identification module 121 and executing a tenant information auditing operation according to the captured data;

the task unit 113 is specifically configured to:

according to the fourth information interaction flow, capturing historical payment information identified in a payment voucher file by the information identification module 121; according to the lease management rule in the tenant information auditing requirement, the historical payment information is verified; under the condition that the historical payment information passes the verification, updating the historical payment information to a payment management unit of the data management module 122; and sending an alarm under the condition that the historical payment information does not pass the verification.

Optionally, under the condition that the lease management requirement includes a tenant information auditing requirement, the design unit 111 may design a tenant information auditing flow according to a tenant information auditing service function required by the tenant information auditing requirement, an order of executing each tenant information auditing service function, and a service function of each lease management module in the lease management module set 12.

The process unit 112 may analyze the management data packet corresponding to the tenant information auditing process to obtain a tenant management module identifier having a tenant information auditing service function, and perform module execution steps; and determining that the target lease management module from the lease management module set 12 includes the information identification module 121 and the data management module 122 according to the lease management module identifier, and determining that the information interaction process includes a fourth information interaction process of capturing data from the information identification module 121 and executing a tenant information auditing operation according to the captured data.

The task unit 113 may capture historical payment information identified in a payment credential file (invoice) handed by the information identification module 121 to the tenant according to the fourth information interaction flow; and verifying the authenticity of the historical payment information, outputting verification information under the condition that the historical payment information is true, and determining that the historical payment information passes the verification. And synchronously updating the historical payment information to the payment information (namely, the payment information) of the target tenant in the payment management unit of the data management module 122. And under the condition that the historical payment information is false, determining that the historical payment information does not pass the verification, and sending an alarm to warn a target tenant that the payment voucher file provided by the target tenant is false information.

Data are captured from the information identification module 121 based on the PRA in the embodiment, so that the tenant information is automatically audited, and under the condition that the audit is passed, the related information is automatically recorded into the data management module 122, so that the tenant information audit and filing are conveniently and rapidly realized, the efficiency and accuracy of the tenant information audit are greatly improved, time and labor are saved, the risk of tenant information leakage is effectively controlled, and the information safety is ensured.

In some embodiments, when the lease management requirement includes a tenant qualification audit requirement, the design unit 111 is specifically configured to determine that the lease management process is a tenant qualification audit process according to the tenant qualification audit requirement and the service function;

the flow unit 112 is specifically configured to determine that the target lease management module includes a government platform 123 and a data management module 122 according to the tenant qualification audit flow, and determine that the information interaction flow is a fifth information interaction flow; the fifth information interaction process comprises a process of capturing data from the data management module 122 and the government affair platform 123 and executing tenant qualification auditing operation according to the captured data;

the task unit 113 is specifically configured to:

according to the fifth information interaction flow, capturing first enterprise information of a target tenant from an enterprise information management unit of the data management module 122, and capturing second enterprise information of the target tenant from the government affair platform 123; performing qualification audit on the target tenant according to a lease management rule in the tenant qualification audit requirement and the first enterprise information and the second enterprise information; updating the first enterprise information in the enterprise information management unit according to the second enterprise information under the condition that the target tenant passes qualification audit; and sending an alarm when the target tenant does not pass qualification audit.

Optionally, under the condition that the lease management requirement includes a tenant qualification audit requirement, the design unit 111 may design a tenant qualification audit flow according to a tenant qualification audit service function required by the tenant qualification audit requirement, an order of executing the tenant qualification audit service function, and a service function of each lease management module in the lease management module set 12.

The process unit 112 may analyze the management data packet corresponding to the tenant qualification verification process to obtain a tenant management module identifier having a tenant qualification verification service function, and perform module execution steps; and determining that the target lease management module comprises a government platform 123 and a data management module 122 from the lease management module set 12 according to the lease management module identifier, and determining that the information interaction process comprises a fifth information interaction process of capturing data from the data management module 122 and the government platform 123 and executing tenant qualification auditing operation according to the captured data.

The task unit 113 may log in the government affair platform 123 according to the fifth information interaction process, and automatically capture website data information from the government affair platform 123, so as to obtain comprehensive information of the enterprise, that is, second enterprise information, according to the website data information. And, the first enterprise information of the target tenant is fetched from the enterprise information management unit of the data management module 122. And checking the qualification of the target tenant according to the tenant qualification checking rule in the tenant qualification checking requirement, the first enterprise information and the second enterprise information. And under the condition that the target tenant passes qualification verification, the first enterprise information in the enterprise information management unit can be updated based on the second enterprise information, so that the enterprise information in the enterprise information management unit is more complete. And sending an alarm to warn the target tenant that the enterprise information is unqualified under the condition that the target tenant does not pass the qualification audit.

In this embodiment, data is captured from the administration platform 123 and the data management module 122 based on the PRA, so as to automatically audit the qualification of the tenant, and when the audit is passed, the related information is automatically entered into the data management module 122, so as to conveniently and quickly implement the qualification audit and filing of the tenant, thereby greatly improving the efficiency and accuracy of the qualification audit of the tenant, saving time and labor, effectively controlling the risk of information leakage of the tenant, and ensuring information security.

In some embodiments, the PRA and one or more of the tenancy management modules in the set of tenancy management modules 12 are integrated in the same server.

Optionally, the PRA and one or more lease management modules in the lease management module set 12 may be integrated in the same server, so as to capture data by using a service interface, simulate various applications and system platforms in a manual operation server, interpret, trigger responses, and communicate with other systems, so as to perform various repetitive tasks, standardize service quality, improve customer experience, maintain a high lease rate of a space, and implement property value-added for an asset investor or a holder.

The description is given below of the lease management method based on the lease management robot provided by the present invention, and the lease management method described below and the lease management robot described above may be referred to in correspondence with each other.

As shown in fig. 3, a schematic flow chart of the lease management method based on the lease management robot provided in this embodiment specifically includes the following steps:

step 301, determining a lease management process according to lease management requirements and service functions of each lease management module in the lease management module set;

optionally, the design unit may, when acquiring the lease management requirement, design and compile a corresponding management data packet according to the service function and the lease management requirement of each lease management module in the lease management module set, so as to determine a corresponding lease management process. The lease management process is used for representing the process steps required to be executed in the process of realizing the corresponding lease management requirements.

Step 302, according to the lease management process, determining a target lease management module and an information interaction process corresponding to the target lease management module in the lease management module set;

optionally, the process unit may analyze the management data packet corresponding to the lease management process to obtain a lease management module identifier therefrom, and execute the module; and determining a target lease management module corresponding to the lease management module identification in the lease management module set according to the lease management module identification, and determining an information interaction process of the target lease management module according to the module execution steps. The information interaction process is used for representing a process of information interaction between the target lease management module and the PRA or other lease management modules.

Step 303, capturing lease information from the target lease management module according to the information interaction flow, and executing a lease management operation according to the lease management rule in the lease management requirement and the lease information.

Optionally, the task unit may sequentially capture the lease information from each target lease management module according to the information interaction flow determined by the flow unit, and sequentially process the lease information captured from each target lease management module according to the lease management rules in the lease management requirements, so as to implement a lease management function according to the processing result. The lease management function includes, but is not limited to, tenant information acquisition, charge notification, charge collection, tenant information audit, and tenant qualification audit, which is not specifically limited in this embodiment.

In summary, the method for managing a rental service provided in this embodiment provides low-code process development, so that the rental service managing robot can be used even without computer programming language, and development of the rental service managing service processes of various service functions can be realized only by inputting corresponding rental service managing requirements. And can all wait 24 hours uninterrupted duty, can help the staff to liberate both hands, promote the output. Meanwhile, the robot can automatically acquire daily office tools of workers such as mailboxes, documents, forms and browsers, cross systems, break data barriers, simulate manual operation, effectively improve the rental management efficiency, avoid misoperation and information errors caused by manual operation, enable the rental management workflow to be more normative and standardized, further reduce manual contact on sensitive data and reduce the risk of sensitive data leakage.

According to the lease management method provided by the embodiment of the application, through a design unit, a lease management flow is designed according to the service function and the lease management requirement of each lease management module in a lease management module set; determining a target lease management module and an information interaction flow of the target lease management module in a lease management module set through a flow unit according to a lease management flow; the method comprises the steps that lease information is automatically captured from a target lease management module through task units according to an information interaction flow, lease management operation is automatically executed according to lease management rules and the lease information, the whole lease management process is realized through mutual cooperation of the units in a lease management robot so as to simulate manual operation, the lease management flow is automatically designed and determined, lease management tasks are executed, manpower, material resources and operation errors which are required by manual operation are effectively reduced, real-time and accurate management on the leases is realized, the management efficiency is effectively improved, and the labor cost is effectively reduced.

Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims (10)

1. A rental management robot, comprising: a PRA and a lease management module set are arranged on the robot process automation platform;

the PRA is respectively in communication connection with each lease management module in the lease management module set;

the PRA comprises a design unit, a flow unit and a task unit;

the design unit is used for determining a lease management process according to lease management requirements and service functions of each lease management module in the lease management module set;

the flow unit is used for determining a target lease management module and an information interaction flow corresponding to the target lease management module in the lease management module set according to the lease management flow;

and the task unit is used for capturing lease information from the target lease management module according to the information interaction flow and executing lease management operation according to lease management rules in the lease management requirements and the lease information.

2. A rental management robot according to claim 1, wherein the collection of rental management modules includes an information identification module, a data management module, a government platform, an information auditing module, and a charge notification module.

3. The rental management robot of claim 1, wherein the design unit is specifically configured to determine that the rental management process is an information acquisition process according to the information acquisition requirement and the business function, when the rental management requirement includes an information acquisition requirement;

the process unit is specifically used for determining that the target rent management module comprises an information identification module, a data management module, a government affair platform and an information auditing module according to the information acquisition process, and determining that the information interaction process is a first information interaction process; the first information interaction process comprises a process of capturing data from the information identification module and the government affair platform and executing data acquisition operation according to the captured data;

the task unit is specifically configured to:

capturing key information identified in the rent voucher file by the information identification module and enterprise information in the government affair platform according to the first information interaction flow; matching the key information with tenant information in the data management module according to a lease management rule in the information acquisition requirement, and acquiring a target tenant according to a matching result; and inputting the enterprise information of the target tenant into an enterprise information management unit of the data management module in batch, and inputting the key information of the target tenant into the information auditing module in batch.

4. The rental management robot of claim 3, wherein the task unit is further configured to:

and capturing tenant bill information in the government affair platform according to the first information interaction flow, and inputting various charging items in the tenant bill information and amount information corresponding to the various charging items into a bill management unit of the data management module in batches.

5. The rental management robot of any one of claims 1-4, wherein the designing unit is specifically configured to determine that the rental management process is a charging notification process according to the charging notification requirement and the business function, when the rental management requirement includes a charging notification requirement;

the process unit is specifically configured to determine, according to the charging notification process, that the target lease management module includes a data management module and a charging notification module, and determine that the information interaction process is a second information interaction process; the second information interaction process comprises a process of capturing data from the data management module and executing charging notification operation according to the captured data;

the task unit is specifically configured to:

according to the second information interaction flow, capturing bill information of a target tenant from a bill management unit of the data management module, and capturing historical payment information of the target tenant from a payment management unit of the data management module; comparing the bill information with the historical payment information according to the lease management rule in the charge notification demand, and recording the bill information of the target tenant into the charge notification module under the condition that the target tenant is determined to be in an unpaid state according to the comparison result;

the charging notification module is used for generating payment data according to various charging items in the bill information and the amount information corresponding to the various charging items, compiling the payment data into target information, and sending the target information to the information receiving account bound by the target tenant.

6. The rental management robot of any one of claims 1 to 4, wherein the designing unit is specifically configured to determine that the rental management process is a fee collection process according to the fee collection demand and the business function, when the rental management demand includes a fee collection demand;

the process unit is specifically configured to determine that the target rental management module includes a data management module and a charging notification module according to the charging collection process, and determine that the information interaction process is a third information interaction process; the third information interaction process comprises a process of capturing data from the data management module and executing charging collection operation according to the captured data;

the task unit is specifically configured to:

according to the third information interaction flow, periodically capturing the bill information of the target tenant from a bill management unit of the data management module, and capturing the historical payment information of the target tenant from a payment management unit of the data management module; according to the lease management rule in the charge collection demand, regularly comparing the bill information with the historical payment information, under the condition that the target tenant is determined to be in an unpaid state according to the comparison result, generating payment details according to unpaid charging items extracted from the bill information and the amount information corresponding to the unpaid charging items, and transmitting the payment details to the charge notification module;

the charging notification module is used for sending the payment details to a message receiving account bound by the target tenant in a target message form at regular time.

7. The rental management robot of any one of claims 1-4, wherein the design unit is specifically configured to determine that the rental management process is a tenant information audit process according to the tenant information audit requirement and the business function, when the rental management requirement includes a tenant information audit requirement;

the process unit is specifically configured to determine that the target lease management module includes an information identification module and a data management module according to the tenant information auditing process, and determine that the information interaction process is a fourth information interaction process; the fourth information interaction process comprises a process of capturing data from the information identification module and executing tenant information auditing operation according to the captured data;

the task unit is specifically configured to:

according to the fourth information interaction flow, capturing historical payment information identified in a payment voucher file by the information identification module; according to the lease management rule in the tenant information auditing requirement, the historical payment information is verified; under the condition that the historical payment information passes the verification, updating the historical payment information to a payment management unit of the data management module; and sending an alarm under the condition that the historical payment information does not pass the verification.

8. The rental management robot of any one of claims 1-4, wherein the design unit is specifically configured to determine that the rental management process is a tenant qualification audit process according to the tenant qualification audit requirement and the service function, when the rental management requirement includes a tenant qualification audit requirement;

the process unit is specifically used for determining that the target rent management module comprises a government affair platform and a data management module according to the tenant qualification auditing process, and determining that the information interaction process is a fifth information interaction process; the fifth information interaction flow comprises a flow of capturing data from the data management module and the government affair platform and executing tenant qualification auditing operation according to the captured data;

the task unit is specifically configured to:

according to the fifth information interaction flow, first enterprise information of a target tenant is captured from an enterprise information management unit of the data management module, and second enterprise information of the target tenant is captured from the government affair platform; performing qualification audit on the target tenant according to a lease management rule in the tenant qualification audit requirement and the first enterprise information and the second enterprise information; under the condition that the target tenant passes qualification verification, updating the first enterprise information in the enterprise information management unit according to the second enterprise information; and sending an alarm when the target tenant does not pass qualification audit.

9. A lease management robot according to any one of claims 1 to 4, characterized in that the PRA and one or more lease management modules of the set of lease management modules are integrated in the same server.

10. A lease management method of a lease management robot according to any one of claims 1 to 9, comprising:

determining a lease management process according to lease management requirements and service functions of each lease management module in the lease management module set;

according to the lease management process, determining a target lease management module and an information interaction process corresponding to the target lease management module in the lease management module set;

and according to the information interaction flow, capturing lease information from the target lease management module, and executing lease management operation according to lease management rules in the lease management requirements and the lease information.

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