CN115604241A - Privacy number playing method, system, computer equipment and storage medium - Google Patents
Privacy number playing method, system, computer equipment and storage medium Download PDFInfo
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- CN115604241A CN115604241A CN202211379595.7A CN202211379595A CN115604241A CN 115604241 A CN115604241 A CN 115604241A CN 202211379595 A CN202211379595 A CN 202211379595A CN 115604241 A CN115604241 A CN 115604241A
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- playback
- media stream
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L13/00—Speech synthesis; Text to speech systems
- G10L13/08—Text analysis or generation of parameters for speech synthesis out of text, e.g. grapheme to phoneme translation, prosody generation or stress or intonation determination
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1046—Call controllers; Call servers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- Multimedia (AREA)
- Computational Linguistics (AREA)
- Marketing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a privacy number playing method, which belongs to the technical field of privacy number playing and solves the technical problems that the existing privacy number playing mode can not set personalized playing or the cost is high, and the method comprises the following steps: dynamically setting personalized playback characters according to the order and storing the personalized playback characters to a client platform; and converting the playback characters into a media stream in a telephone switching process or after the telephone is switched on, and playing the media stream to a calling party or a called party. The invention also discloses a privacy number playback system, computer equipment and a storage medium. The invention can optimize the user experience of the security privacy number, enables the customer to play the sound in a self-defined way aiming at each order, and can reduce the cost and support the point-to-point conversation scene of the personal user compared with the mainstream call center line sound playing.
Description
Technical Field
The invention relates to the technical field of privacy number playback, in particular to a privacy number playback method, a privacy number playback system, computer equipment and a storage medium.
Background
With the rapid development of mobile internet, the use of security privacy numbers has been extended to various business scenarios of the internet. Through the development of years, the personalized functions of the security privacy number are more and more, wherein the personalized functions comprise a playback function. The sound playing function means that the system plays sound to the calling party and the called party in the process of switching the telephone or after the telephone is switched on so as to improve the user experience.
The current playback function is realized by a preset audio file, namely, the audio file in wav or mp3 format is stored in a platform, and when a user calls a privacy number, the audio file is played for a calling party and a called party. However, this method can only support a fixed playback file, and cannot dynamically set a personalized playback for each order, so that some scenarios cannot be supported, for example, a user wants to report an order number to the user when calling. In order to support personalized sound reproduction, a call center line is generally adopted in the market, but the adoption of the call center line is high in cost and is not suitable for a point-to-point personal user scene, such as a delivery scene of take-out or express delivery.
Disclosure of Invention
The invention aims to solve the technical problem of the prior art, and aims to provide a privacy number playing method which can reduce the cost and support the point-to-point conversation scene of a personal user.
The invention also aims to provide a privacy number playback system, which can reduce the cost and support the point-to-point conversation scene of the personal user.
The invention also provides a computer device.
The invention also provides a computer readable storage medium.
In order to achieve the first purpose, the invention provides a privacy number playing method which is characterized in that personalized playing characters are dynamically set according to an order and are stored in a client platform; and converting the playback characters into a media stream in a telephone switching process or after the telephone is switched on, and playing the media stream to a calling party or a called party.
As a further improvement, the process of playing the sound to the called party specifically comprises the following steps:
s1, a calling party dials a privacy number;
s2, routing a call signaling to a network element layer of a privacy number platform through a large network of an operator;
s3, the network element layer requests a call to a call request module;
s4, the calling request module inquires a client platform according to the private number to obtain a called number and a playback character;
s5, the client platform returns the query to obtain the called number and the playback characters to the call request module;
s6, the call request module transmits the played text to a text-to-speech module;
s7, converting the playback characters into a media stream by the character-to-speech module, and returning the media stream to the call request module;
s8, the calling request module returns the called number and the media stream to the network element layer;
s9, the network element layer returns the called number and the media stream to the operator large network;
s10, the operator large network connects the called party through the call signaling and plays the media stream.
Furthermore, different personalized playback characters are dynamically set for the calling party and the called party according to the order.
Furthermore, the playback words contain an order number field.
Furthermore, the client platform is provided with an API interface, and the calling request module inquires through the API interface of the client platform to obtain the called number and the playback characters.
Further, the text-to-speech module is a TTS module.
In order to achieve the second object, the present invention provides a privacy number playback system, comprising:
the number binding module is used for maintaining the binding relationship between the calling party, the called party and the intermediate number;
the network element layer is deployed in a large network of an operator and used for routing a calling signaling from the large network of the operator to a calling request module when any calling number calls a privacy number;
a call request module deployed in the Internet area for receiving the call request routed by the network element layer, and querying the called number and playing text through the API interface provided by the client platform
And the character-to-voice module is used for converting the playback characters into a media stream.
In order to achieve the third objective, the present invention provides a computer device, which includes a memory and a processor, wherein the memory stores a computer program, and the processor implements the above-mentioned method for playing a privacy number when executing the computer program.
In order to achieve the fourth object, the present invention provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements a privacy number playback method as described above.
Advantageous effects
Compared with the prior art, the invention has the advantages that:
the invention can optimize the user experience of the safe privacy number by dynamically setting the personalized playback characters according to the order, converting the playback characters into the media stream in the telephone switching process or after the telephone is connected, and playing the media stream to the calling party or the called party, so that the customer can play the playback by self definition aiming at each order, and compared with the playback of a mainstream call center line, the invention can reduce the cost and support the point-to-point conversation scene of an individual user.
Drawings
FIG. 1 is a timing diagram of the playback process of the present invention.
Detailed Description
The invention will be further described with reference to specific embodiments shown in the drawings.
Referring to fig. 1, a privacy number playback method dynamically sets personalized playback characters according to an order and stores the personalized playback characters in a client platform; after the telephone switching process or the telephone is connected, the playback characters are converted into a media stream, and the media stream is played to a calling party or a called party.
In this embodiment, the process of playing the sound to the called party specifically includes the following steps:
s1, a calling party dials a privacy number;
s2, routing a call signaling to a network element layer of a privacy number platform through a large network of an operator;
s3, the network element layer requests a call to a call request module;
s4, the calling request module inquires a client platform according to the private number to obtain a called number and a playback character;
s5, the client platform returns the query to obtain the called number and the playback characters to the call request module;
s6, the call request module transmits the played text to a text-to-speech module;
s7, converting the playback characters into a media stream by the character-to-speech module, and returning the media stream to the call request module;
s8, the calling request module returns the called number and the media stream to the network element layer;
s9, the network element layer returns the called number and the media stream to the operator large network;
s10, the operator large network connects the called party through the call signaling and plays the media stream.
Of course, different personalized playback characters can be dynamically set for the calling party and the called party according to the order, and the personalized media stream corresponding to the calling party is played in the waiting process of dialing the privacy number by the calling party.
The playback text contains an order number field and information related to the order, such as distribution time, order positioning and the like, so that the user experience is improved.
The client platform is provided with an API interface, and the calling request module inquires through the API interface of the client platform to obtain a called number and playback characters. Preferably, the text-to-speech module is a TTS module.
A privacy number playback system can realize the privacy number playback method, and the system comprises:
the number binding module is used for maintaining the binding relationship between the calling party, the called party and the intermediate number;
the network element layer is deployed in a large network of an operator and used for routing a calling signaling from the large network of the operator to a calling request module when any calling number calls the privacy number;
a call request module deployed in the Internet region for receiving the call request routed by the network element layer, and querying the called number and playing text via the API interface provided by the client platform
And the character-to-speech module is used for converting the playback characters into a media stream, and the character-to-speech module is a TTS module.
A computer device comprises a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to realize the privacy number playing method.
A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out a method of playing a privacy number as described above.
The invention can optimize the user experience of the safe privacy number, and enables the customer to play the sound by self according to each order, compared with the mainstream call center line sound playing, the cost can be reduced, and the point-to-point conversation scene of the personal user can be supported.
The above is only a preferred embodiment of the present invention, and it should be noted that it is obvious to those skilled in the art that several variations and modifications can be made without departing from the structure of the present invention, which will not affect the effect of the implementation of the present invention and the utility of the patent.
Claims (10)
1. A method for playing a private number is characterized in that personalized playing characters are dynamically set according to an order and are stored in a client platform; and converting the playback characters into a media stream in a telephone switching process or after the telephone is switched on, and playing the media stream to a calling party or a called party.
2. The privacy number playback method according to claim 1, wherein the playback process for the called party specifically comprises the following steps:
s1, a calling party dials a privacy number;
s2, routing a call signaling to a network element layer of a privacy number platform through a large network of an operator;
s3, the network element layer requests a call to a call request module;
s4, the calling request module inquires a client platform according to the private number to obtain a called number and a playback character;
s5, the client platform returns the query to obtain the called number and the playback characters to the call request module;
s6, the calling request module transmits the playback characters to a character-to-speech module;
s7, converting the playback characters into a media stream by the character-to-speech module, and returning the media stream to the call request module;
s8, the calling request module returns the called number and the media stream to the network element layer;
s9, the network element layer returns the called number and the media stream to the operator large network;
s10, the operator large network connects the called party through the call signaling and plays the media stream.
3. The method as claimed in claim 1, wherein different personalized audio words are dynamically set for the calling party and the called party according to the order.
4. The method as claimed in claim 1, wherein the text includes a purchase order number field.
5. The privacy number playback method according to claim 2, wherein the client platform is provided with an API interface, and the call request module obtains the called number and the playback text by querying through the API interface of the client platform.
6. The method as claimed in claim 2, wherein the text-to-speech module is a TTS module.
7. A privacy number playback system, comprising:
the number binding module is used for maintaining the binding relationship between the calling party, the called party and the intermediate number;
the network element layer is deployed in a large network of an operator and used for routing a calling signaling from the large network of the operator to a calling request module when any calling number calls a privacy number;
a call request module deployed in the Internet area for receiving the call request routed by the network element layer, and querying the called number and playing words via the API provided by the client platform
And the character-to-voice module is used for converting the playback characters into a media stream.
8. The privacy number playback system of claim 7, wherein the text-to-speech module is a TTS module.
9. A computer device comprising a memory and a processor, said memory storing a computer program, characterized in that said processor, when executing said computer program, implements a privacy number playback method as claimed in any one of claims 1 to 6.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out a privacy number playback method according to any one of claims 1 to 6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211379595.7A CN115604241A (en) | 2022-11-04 | 2022-11-04 | Privacy number playing method, system, computer equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211379595.7A CN115604241A (en) | 2022-11-04 | 2022-11-04 | Privacy number playing method, system, computer equipment and storage medium |
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| Publication Number | Publication Date |
|---|---|
| CN115604241A true CN115604241A (en) | 2023-01-13 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202211379595.7A Pending CN115604241A (en) | 2022-11-04 | 2022-11-04 | Privacy number playing method, system, computer equipment and storage medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116506410A (en) * | 2023-06-29 | 2023-07-28 | 杭州诚智天扬科技有限公司 | Method, system and device for showing incoming call intention in privacy call |
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2022
- 2022-11-04 CN CN202211379595.7A patent/CN115604241A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116506410A (en) * | 2023-06-29 | 2023-07-28 | 杭州诚智天扬科技有限公司 | Method, system and device for showing incoming call intention in privacy call |
| CN116506410B (en) * | 2023-06-29 | 2023-09-08 | 杭州诚智天扬科技有限公司 | Method, system and device for showing incoming call intention in privacy call |
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