CN115423607A - Business handling method based on meta universe business hall and related equipment - Google Patents
Business handling method based on meta universe business hall and related equipment Download PDFInfo
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Abstract
The business handling method and related equipment based on the meta universe business hall can be applied to the fields of artificial intelligence, virtual reality, augmented reality, holography, digital twins or finance. The method is applied to the Yuanzhou business hall, the Yuanzhou business hall is a twin virtual network point constructed for the real business hall, and under the condition that a client logs in the Yuanzhou business hall, a business handling queuing number is distributed to the client; determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned to; under the condition that the business type is a preset basic business type, processing the transaction business by using an intelligent business robot engine in the meta universe business hall to obtain a first transaction business processing result; and writing the first transaction business processing result into a first database of the meta universe business hall. The method and the system can facilitate the transaction business of the client in the metastic business hall by constructing the metastic business hall.
Description
Technical Field
The disclosure relates to the technical field of artificial intelligence, in particular to a business handling method based on a meta universe business hall and related equipment.
Background
At present, off-line banking office branches undertake a large part of business work of banks, but based on the cost problem, the number of the on-line banking office branches is difficult to cover all areas, especially remote areas, the number of the branches is small, and a customer is troublesome to handle business. Meanwhile, a lot of manpower, material resources and financial resources are needed for adding the business hall network points, the traffic volume is rare if the selected area is not good, the business hall network points cannot be profitable, the general floor price of the section with large traffic volume is high, the daily cost of the business hall network points is higher, the enthusiasm of adding the business hall network points under the bank wiring line is reduced, and therefore the business handling of customers is inconvenient.
Therefore, how to facilitate the transaction of the client in the bank business hall is an urgent problem to be solved by the technical personnel in the field.
Disclosure of Invention
In view of the above problems, the present disclosure provides a method and related device for business transaction based on a meta universe business hall, which overcome or at least partially solve the above problems, and the technical solutions are as follows:
a business handling method based on a meta universe business hall is applied to the meta universe business hall, wherein the meta universe business hall is a twin virtual network point constructed for a real business hall, and the method comprises the following steps:
under the condition that a client logs in the meta universe business hall, distributing a business transaction queuing number to the client;
determining the service type of the transaction service to be transacted by the client under the condition of turning to the service transaction queuing number;
under the condition that the business type is a preset basic business type, processing the transaction business by using an intelligent business robot engine in the meta universe business hall to obtain a first transaction business processing result;
and writing the first transaction business processing result into a first database of the meta universe business hall.
Optionally, after determining the business type of the transaction business to be transacted by the client in the case that the client logs in the metastic business hall, the method further includes:
under the condition that the business type is a preset manual transaction business type, transferring the transaction business to manual business operation of the metastic universe business hall to obtain a second transaction business processing result;
and writing the second transaction business processing result into the first database of the meta universe business hall.
Optionally, the method further includes:
and synchronizing the data in the first database to a second database of the real business hall.
Optionally, after allocating a business transaction queuing number to the client in the case that the client logs in the meta universe business hall, the method further includes:
and guiding the client to wait in the leisure area of the metaspace business hall under the condition that the business transaction queuing number is not turned to.
A business handling device based on a meta universe business hall is applied to the meta universe business hall, the meta universe business hall is a twin virtual outlet constructed for a real business hall, and the device comprises: a number distributing unit, a service type determining unit, a first transaction service processing result and a first writing unit,
the number allocation unit is used for allocating business handling queuing numbers to the clients under the condition that the clients log in the metastic business hall;
the service type determining unit is used for determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned to;
the first transaction business processing result is used for processing the transaction business by using an intelligent business robot engine in the meta universe business hall under the condition that the business type is a preset basic business type, and a first transaction business processing result is obtained;
the first writing unit is used for writing the first transaction business processing result into a first database of the meta universe business hall.
Optionally, the apparatus further comprises: a second transaction processing result and a second writing unit,
the second transaction business processing result is used for the business type determining unit to determine the business type of the transaction business to be transacted by the client under the condition that the client logs in the metastic business hall, and then transfer the transaction business to the manual business operation of the metastic business hall under the condition that the business type is a preset manual transaction business type to obtain a second transaction business processing result;
the second writing unit is used for writing the second transaction business processing result into the first database of the meta universe business hall.
Optionally, the apparatus further comprises: a data synchronization unit for synchronizing the data of the data,
and the data synchronization unit is used for synchronizing the data in the first database to a second database of the real business hall.
Optionally, the apparatus further comprises: a guide unit for guiding the guide unit,
the guiding unit is used for guiding the client to wait in the leisure area of the metaspace business hall under the condition that the client does not turn to the business transaction queuing number after the business transaction queuing number is distributed to the client under the condition that the client logs in the metaspace business hall.
A computer-readable storage medium having stored thereon a program which, when executed by a processor, implements any of the above-described metaseque business office-based business transaction methods.
An electronic device comprising at least one processor, and at least one memory connected to the processor, a bus; the processor and the memory complete mutual communication through the bus; the processor is configured to invoke the program instructions in the memory to perform any of the above-described metasequestris-based business transaction methods.
By means of the technical scheme, the business handling method and related equipment based on the meta universe business hall can be applied to the fields of artificial intelligence, virtual reality, augmented reality, holography, digital twins or finance. The method is applied to the Yuanzhou business hall, the Yuanzhou business hall is a twin virtual network point constructed for the real business hall, and under the condition that a client logs in the Yuanzhou business hall, a business handling queuing number is distributed to the client; determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned to; under the condition that the business type is a preset basic business type, processing the transaction business by using an intelligent business robot engine in the meta universe business hall to obtain a first transaction business processing result; and writing the first transaction business processing result into a first database of the meta universe business hall. The method and the system can facilitate the transaction business of the client in the metastic business hall by constructing the metastic business hall.
The foregoing description is only an overview of the technical solutions of the present disclosure, and the embodiments of the present disclosure are described below in order to make the technical means of the present disclosure more clearly understood and to make the above and other objects, features, and advantages of the present disclosure more clearly understandable.
Drawings
Various additional advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the disclosure. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 is a flow chart illustrating an embodiment of a business handling method based on a meta universe business hall according to an embodiment of the present disclosure;
FIG. 2 is a flow chart illustrating another embodiment of a method for business transaction based on a metastic business hall according to an embodiment of the present disclosure;
FIG. 3 is a flow chart illustrating another embodiment of a method for business transaction based on a metasequestrial business hall according to an embodiment of the present disclosure;
FIG. 4 is a schematic structural diagram of a business handling apparatus based on a meta universe business hall according to an embodiment of the present disclosure;
fig. 5 shows a schematic structural diagram of an electronic device provided in an embodiment of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
The business handling method based on the metaspace business hall provided by the embodiment of the disclosure is applied to the metaspace business hall which is a twin virtual outlet constructed for a real business hall.
The embodiment of the disclosure can carry out twinning and reviving on the actual business hall to obtain the metaspace business hall, the environment in the metaspace business hall is the same as that of the actual business hall, after the client and the staff log in the metaspace business hall, the image of the virtual task exists in the metaspace business hall, the client and the staff can communicate in the metaspace business hall, the client can select and handle transaction business in a projection touch mode, the staff can also carry out corresponding business operation, the financial product is displayed to the client, and the client is supposed to carry out product recommendation.
As shown in fig. 1, a flow diagram of an implementation manner of a business handling method based on a meta universe business hall according to an embodiment of the present disclosure may include:
and S100, under the condition that the client logs in the metaspace business hall, allocating a business handling queuing number to the client.
The embodiment of the disclosure can set the client login module and the staff login module for the metastic business hall, so that the client and the staff can conveniently log in the metastic business hall to perform transaction business handling and business operation.
The embodiment of the disclosure can allocate the business transaction queuing number to the registered client in the metaspace business hall like transacting business according to the number taking sequence in the real business hall, so that the business transaction can be transacted efficiently.
Optionally, based on the method shown in fig. 1, as shown in fig. 2, a schematic flow chart of another implementation manner of the business transaction method based on the meta universe business hall according to the embodiment of the present disclosure may further include, after step S100:
and A100, guiding the client to wait in a leisure area of the meta universe business hall under the condition that no business transaction queuing number is turned.
The embodiment of the disclosure can build a leisure area corresponding to the real business hall in the metastic business hall in advance, and guide the client to wait in the leisure area of the metastic business hall under the condition that the business transaction queuing number is not turned to until the business transaction queuing number is turned to.
S200, determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned.
The service type may be a service type previously divided for each transaction service. For example: the embodiment of the disclosure can divide transaction services into basic service types which can be automatically processed by the service-only robot engine and manual transaction service types which must be manually processed through a manual service operation platform.
Optionally, based on the method shown in fig. 1, as shown in fig. 3, a flowchart of another implementation manner of the business handling method based on the meta universe business hall according to the embodiment of the present disclosure is shown, after step S200, the business handling method further includes:
and B100, under the condition that the business type is the preset manual business handling type, transferring the transaction business to the manual business operation of the metaspace business hall to obtain a second transaction business handling result.
The embodiment of the disclosure can transfer the transaction business to the manual business operation of the metaspace business hall under the condition that the business type is the preset manual transaction business type, so that a worker logging in the metaspace business hall processes the transaction business to obtain a processed second transaction business processing result.
And B200, writing the second transaction business processing result into a first database of the meta universe business hall.
S300, under the condition that the business type is the preset basic business type, the intelligent business robot engine in the meta universe business hall is used for processing the business, and a first business processing result is obtained.
The preset basic service category may include basic services such as balance inquiry.
The embodiment of the disclosure can generate the intelligent business robot engine in the meta universe business hall in advance, and automatically handle the transaction business with the business type of the preset basic business type.
The intelligent service robot engine provided by the embodiment of the disclosure can also perform intelligent sequencing according to the login sequence, the reservation sequence and the service type of the client to generate the service handling queuing number. And calling the client to transact the transaction service under the condition that the service transaction queuing number is turned.
S400, writing the first transaction business processing result into a first database of the meta universe business hall.
It is to be understood that the meta universe lobby may have a first database maintained. The first database stores data on transactions occurring in the metaspace business hall.
Optionally, the embodiment of the present disclosure may synchronize data in the first database to a second database in a real business hall.
The embodiment of the disclosure processes the transaction business through the staff and the intelligent business robot engine in the metaspace business hall by repeating the transaction business handling step of the real business hall in the metaspace business hall, and unifies the data of the online metaspace business hall and the data of the offline real business hall in a database synchronization mode.
The business handling method based on the meta universe business hall can be applied to the fields of artificial intelligence, virtual reality, augmented reality, holography, digital twins or finance. The method is applied to the Yuanzhou business hall, the Yuanzhou business hall is a twin virtual network point constructed for the real business hall, and under the condition that a client logs in the Yuanzhou business hall, a business handling queuing number is distributed to the client; determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned to; under the condition that the business type is a preset basic business type, processing the transaction business by using an intelligent business robot engine in the meta universe business hall to obtain a first transaction business processing result; and writing the first transaction business processing result into a first database of the meta universe business hall. The method and the system can facilitate the transaction business of the client in the metastic business hall by constructing the metastic business hall.
Although the operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous.
It should be understood that the various steps recited in the method embodiments of the present disclosure may be performed in a different order, and/or performed in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the present disclosure is not limited in this respect.
Corresponding to the above method embodiment, the business handling device based on the meta-universe business hall provided by the embodiment of the present disclosure is applied to the meta-universe business hall, which is a twin virtual network point constructed for a real business hall, and the structure of the business handling device based on the meta-universe business hall is shown in fig. 4, and the business handling device based on the meta-universe business hall includes: the system comprises a number distribution unit 100, a service type determination unit 200, a first transaction service processing result 300 and a first writing unit 400.
The number assigning unit 100 is configured to assign a business transaction queuing number to the client when the client logs in the metaspace business hall.
And the service type determining unit 200 is used for determining the service type of the transaction service to be transacted by the client under the condition of turning to the service transaction queuing number.
And a first transaction service processing result 300, configured to process the transaction service by using an intelligent service robot engine in the meta universe business hall under the condition that the service type is the preset basic service type, so as to obtain the first transaction service processing result 300.
A first writing unit 400, configured to write the first transaction business processing result 300 into a first database of the metaspace business hall.
Optionally, the device for handling a business based on a meta universe business hall further comprises: a second transaction service processing result and a second writing unit.
And a second transaction service processing result, which is used for the service type determining unit 200 to determine the service type of the transaction service to be handled by the client under the condition that the client logs in the metaspace business hall, and then transfer the transaction service to the manual service operation of the metaspace business hall under the condition that the service type is a preset manual service handling type to obtain a second transaction service processing result.
And the second writing unit is used for writing the second transaction business processing result into the first database of the meta universe business hall.
Optionally, the device for handling the business based on the meta universe business hall further includes: and a data synchronization unit.
And the data synchronization unit is used for synchronizing the data in the first database to a second database of the real business hall.
Optionally, the device for handling the business based on the meta universe business hall further includes: a guide unit.
And a guiding unit for guiding the number assigning unit 100 to assign a business transaction queuing number to the client when the client logs in the metastic business hall, and then to guide the client to wait in a leisure area of the metastic business hall when the client does not turn to the business transaction queuing number.
The business handling device based on the meta universe business hall can be applied to the fields of artificial intelligence, virtual reality, augmented reality, holography, digital twins or finance. The method is applied to the metaspace business hall, the metaspace business hall is a twin virtual network point constructed for the real business hall, and under the condition that a client logs in the metaspace business hall, a business handling queuing number is distributed to the client; determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned; under the condition that the business type is a preset basic business category, processing the transaction business by using an intelligent business robot engine in the meta universe business hall to obtain a first transaction business processing result 300; the first transaction processing result 300 is written into the first database of the metasequestrial business office. The method and the system can facilitate the transaction business of the client in the metastic business hall by constructing the metastic business hall.
With regard to the apparatus in the above-described embodiment, the specific manner in which each unit performs the operation has been described in detail in the embodiment related to the method, and will not be described in detail here.
The business handling device based on the meta universe business hall comprises a processor and a memory, wherein the number allocation unit 100, the business type determination unit 200, the first transaction business processing result 300, the first writing unit 400 and the like are stored in the memory as program units, and the processor executes the program units stored in the memory to realize corresponding functions.
The processor comprises a kernel, and the kernel calls the corresponding program unit from the memory. One or more kernels can be set, and a metaspace business hall is constructed by adjusting kernel parameters, so that a client can conveniently transact business in the metaspace business hall.
An embodiment of the present disclosure provides a computer-readable storage medium having a program stored thereon, the program implementing the metasequestria-based business office business transaction method when executed by a processor.
The embodiment of the disclosure provides a processor, which is used for running a program, wherein the program runs to execute the business handling method based on the meta universe business hall.
As shown in fig. 5, an embodiment of the present disclosure provides an electronic device 1000, where the electronic device 1000 includes at least one processor 1001, and at least one memory 1002 and a bus 1003 connected to the processor 1001; the processor 1001 and the memory 1002 complete communication with each other through the bus 1003; processor 1001 is operative to invoke program instructions in memory 1002 to perform the above-described metasequoia-based business transaction method. The electronic device herein may be a server, a PC, a PAD, a mobile phone, etc.
The present disclosure also provides a computer program product adapted to execute a program initialized with meta universe lobby based business transaction method steps when executed on an electronic device.
It should be noted that the business handling method and related equipment based on the meta universe business hall provided by the disclosure can be applied to the fields of artificial intelligence, virtual reality, augmented reality, holography, digital twins or finance. The above description is only an example, and does not limit the application field of the business handling method based on the meta universe business hall and the related device provided by the present disclosure.
The present disclosure is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus, electronic devices (systems), and computer program products according to embodiments of the disclosure. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, an electronic device includes one or more processors (CPUs), memory, and a bus. The electronic device may also include input/output interfaces, network interfaces, and the like.
The memory may include volatile memory in a computer readable medium, random Access Memory (RAM) and/or nonvolatile memory such as Read Only Memory (ROM) or flash memory (flash RAM), and the memory includes at least one memory chip. The memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
In the description of the present disclosure, it is to be understood that the directions or positional relationships indicated as referring to the terms "upper", "lower", "front", "rear", "left" and "right", etc., are based on the directions or positional relationships shown in the drawings, and are only for convenience of describing the present invention and simplifying the description, but do not indicate or imply that the positions or elements referred to must have specific directions, be constituted and operated in specific directions, and thus, are not to be construed as limitations of the present disclosure.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrases "comprising one of 8230; \8230;" 8230; "does not exclude the presence of additional like elements in a process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present disclosure may be provided as a method, system, or computer program product. Accordingly, the present disclosure may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present disclosure may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and so forth) having computer-usable program code embodied therein.
The above are merely examples of the present disclosure, and are not intended to limit the present disclosure. Various modifications and variations of this disclosure will occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present disclosure should be included in the scope of the claims of the present disclosure.
Claims (10)
1. A business handling method based on a meta-universe business hall is characterized by being applied to the meta-universe business hall which is a twin virtual outlet constructed for a real business hall, and the method comprises the following steps:
under the condition that a client logs in the meta universe business hall, distributing a business transaction queuing number to the client;
determining the service type of the transaction service to be transacted by the client under the condition of turning to the service transaction queuing number;
under the condition that the business type is a preset basic business type, processing the transaction business by using an intelligent business robot engine in the meta universe business hall to obtain a first transaction business processing result;
and writing the first transaction business processing result into a first database of the meta universe business hall.
2. The method of claim 1, wherein after determining the business type of the transaction business to be transacted by the guest if the guest logs into the metasequestrial business office, the method further comprises:
under the condition that the business type is a preset manual transaction business type, transferring the transaction business to manual business operation of the metastic universe business hall to obtain a second transaction business processing result;
and writing the second transaction business processing result into the first database of the meta universe business hall.
3. The method of claim 1 or 2, further comprising:
and synchronizing the data in the first database to a second database of the real business hall.
4. The method of claim 1, wherein after said assigning a business transaction queuing number to the customer with the customer logged into the metasequoiy lobby, the method further comprises:
and guiding the client to wait in the leisure area of the metaspace business hall under the condition that the business transaction queuing number is not turned to.
5. The utility model provides a device is handled to business based on metasma business office which characterized in that is applied to metasma business office, metasma business office is the twin virtual outlet that constructs to real business office, the device includes: a number distributing unit, a service type determining unit, a first transaction service processing result and a first writing unit,
the number allocation unit is used for allocating business handling queuing numbers to the clients under the condition that the clients log in the metastic business hall;
the service type determining unit is used for determining the service type of the transaction service to be transacted by the client under the condition that the service transaction queuing number is turned to;
the first transaction service processing result is used for processing the transaction service by using an intelligent service robot engine in the meta universe business hall under the condition that the service type is a preset basic service type, and a first transaction service processing result is obtained;
the first writing unit is used for writing the first transaction business processing result into a first database of the meta universe business hall.
6. The apparatus of claim 5, further comprising: a second transaction processing result and a second writing unit,
the second transaction business processing result is used for the business type determining unit to determine the business type of the transaction business to be transacted by the client under the condition that the client logs in the metastic business hall, and then transfer the transaction business to the manual business operation of the metastic business hall under the condition that the business type is a preset manual transaction business type to obtain a second transaction business processing result;
the second writing unit is used for writing the second transaction business processing result into the first database of the meta universe business hall.
7. The apparatus of claim 5 or 6, further comprising: a data synchronization unit for synchronizing the data with the data,
and the data synchronization unit is used for synchronizing the data in the first database to a second database of the real business hall.
8. The apparatus of claim 5, further comprising: a guide unit for guiding the guide unit,
the guiding unit is used for guiding the client to wait in the leisure area of the metaspace business hall under the condition that the client logs in the metaspace business hall and then distributes the business handling queuing number to the client, and under the condition that the business handling queuing number is not turned.
9. A computer-readable storage medium on which a program is stored, wherein the program, when executed by a processor, implements the metasequology-based business transaction method according to any one of claims 1 to 4.
10. An electronic device comprising at least one processor, and at least one memory connected to the processor, a bus; the processor and the memory complete mutual communication through the bus; the processor is configured to invoke program instructions in the memory to perform the metasequestrial-based business transaction method of any of claims 1 to 4.
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115622807A (en) * | 2022-12-06 | 2023-01-17 | 环球数科集团有限公司 | Meta universe individual login system based on edge calculation |
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2022
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115622807A (en) * | 2022-12-06 | 2023-01-17 | 环球数科集团有限公司 | Meta universe individual login system based on edge calculation |
| CN115622807B (en) * | 2022-12-06 | 2023-04-25 | 环球数科集团有限公司 | Meta universe individual login system based on edge calculation |
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