CN115277613A - Robot chat system based on business - Google Patents
Robot chat system based on business Download PDFInfo
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- CN115277613A CN115277613A CN202210767487.0A CN202210767487A CN115277613A CN 115277613 A CN115277613 A CN 115277613A CN 202210767487 A CN202210767487 A CN 202210767487A CN 115277613 A CN115277613 A CN 115277613A
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- 238000004891 communication Methods 0.000 claims abstract description 26
- 238000000034 method Methods 0.000 claims abstract description 25
- 230000006870 function Effects 0.000 claims description 49
- 230000011218 segmentation Effects 0.000 claims description 12
- 230000008520 organization Effects 0.000 claims description 6
- 238000004806 packaging method and process Methods 0.000 claims description 3
- 230000008878 coupling Effects 0.000 abstract description 2
- 238000010168 coupling process Methods 0.000 abstract description 2
- 238000005859 coupling reaction Methods 0.000 abstract description 2
- 238000013473 artificial intelligence Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
- H04L69/161—Implementation details of TCP/IP or UDP/IP stack architecture; Specification of modified or new header fields
- H04L69/162—Implementation details of TCP/IP or UDP/IP stack architecture; Specification of modified or new header fields involving adaptations of sockets based mechanisms
Abstract
The invention particularly relates to a robot chat system based on services. The robot chat system based on the service comprises an instant communication platform, a robot and a robot management platform; the robot provides an interface support of an instant messaging platform and is responsible for user management and information transfer; the robot management platform is responsible for managing robot information and application processes, simultaneously realizes a dialogue arrangement keyword management function, sends feedback information to a message queue and then returns the feedback information to the robot, and the feedback information is returned to the instant messaging platform by the robot for a user to read. The robot chat system based on the service can intelligently analyze the user requirements, and realize accurate matching and acquisition of specific group service information through group management; meanwhile, low coupling among systems is realized by different robot processes, other robots are not affected when the specific service robot is down and hung, and the overall high availability and high performance of the system are improved.
Description
Technical Field
The invention relates to the technical field of instant messaging, in particular to a robot chat system based on business.
Background
With the continuous increase of the functions and contents of the service systems, users want to quickly and conveniently acquire information in the relevant service systems, and the robot chat system is produced. The robot chat system is an artificial intelligence system which can be on-line at any time by means of communication and can communicate with people through natural language. The robot chat system is actually an automatic question-answering system, which takes natural language understanding technology as a core and summarizes data of a plurality of service systems to answer questions of users.
In view of the above situation, the present invention provides a service-based robot chat system.
Disclosure of Invention
In order to make up for the defects of the prior art, the invention provides a simple and efficient robot chat system based on services.
The invention is realized by the following technical scheme:
a robot chat system based on service is characterized in that: the system comprises an instant messaging platform, a robot and a robot management platform;
the instant communication platform is communicated with the robot instance through a socket long link to acquire user messages and feedback messages in a group;
the robot provides interface support of the instant messaging platform, is responsible for user management and realizes information transfer between the instant messaging platform and the robot management platform;
transmitting the user message and the feedback message in the group to the robot management platform, and simultaneously receiving the message from the robot management platform and transmitting the message to the instant communication platform;
the robot management platform is responsible for managing robot information and application processes, simultaneously realizes a dialogue arrangement keyword management function, sends feedback information to a message queue and then returns the feedback information to the robot, and the feedback information is returned to the instant messaging platform by the robot for a user to read.
The robot management platform manages the robot information and the application process, and the management includes but is not limited to the following:
1) The method comprises the following steps of robot model management, robot model setting and associated application, and robot creating, deleting and modifying functions;
2) Starting a robot process and stopping the robot according to the robot code and the robot model code;
3) And newly adding and registering third-party service application information, and starting and stopping service application.
The robot management platform adopts an IK word segmentation device to intelligently analyze and segment words, so that the function of managing dialogue arrangement keywords is realized, and the method specifically comprises the following steps:
receiving a message from the robot, and analyzing the content of the text message;
if the information is the information with the feedback capability of the robot management platform, inquiring a database to obtain local information feedback;
and if the information is the third-party system information, acquiring the feedback information of the third-party service system through the API.
The robot management platform is provided with a timing task module, regularly captures third-party service system data, transmits the third-party service system data to the instant messaging system through the robot, and displays the third-party service system data to designated group users.
The instant communication platform is used for interacting with users, helping the robot to realize user management functions, chat group adding, modifying and deleting functions, and user or robot group entering and removing functions.
The robot realizes the following functions:
1) The system comprises a keyword search group, a contact person and group member function, a person adding function when a group is newly built, a person reducing function when the group is newly built, a person deleting function when the group is disassembled, a message list group function when the group is disassembled, a group member list when the group is pulled, a message list after the group is deleted, a group message is received and transmitted to a robot management platform, and a message is received from the robot management platform and transmitted to an instant communication platform;
2) Adding a robot organization tree, group pulling robots, and group deleting robots;
3) User login management function, user logout management function and user login heartbeat function.
The robot chat system based on the service comprises the following implementation steps:
s1: adding and registering service application information in the robot management platform, wherein the service application information comprises registration and notification messages url, and starting application according to application codes;
adding a robot model, performing related application on the robot model, creating robots with different service types according to the robot model, storing robot newly-added data, and starting a robot process according to robot codes and robot model codes;
s2: creating a chat group on the instant communication platform, pulling users and specific service robots in a system organization structure from the group, and entering a group conversation function;
s3: after the user instant communication platform logs in, the user checks the message list, enters a group session and sends a message in the group session; the instant communication platform monitors the group message through the socket long connection, transmits the message to the service robot in the group, and the service robot receives the message, packages the message content and the user information through a rest interface and sends the message content and the user information to the robot management platform;
s4: after receiving the rest service message, the robot management platform stores the message into a received message queue for asynchronous processing;
s5: the robot management platform receives the message queue jie, intelligently analyzes the message text content and acquires feedback information;
s6: the robot management platform adds feedback information to a message sending queue pushQueue, takes out tasks after obtaining a message receiving queue, analyzes and verifies the message sending, and sends the message to the robot through a rest interface;
s7: after the robot acquires the feedback message, performing character or image classification processing on the message, and sending the message to an instant messaging platform group;
meanwhile, the robot monitors whether the channel state of the chat platform is normal or not, and monitors the connection process and state of the chat platform;
s8: the instant communication platform analyzes and broadcasts the information input by the socket io, so that the user can see the message content.
In the step S5, the intelligent word segmentation is carried out through the IK word segmentation device, and keyword binding information matched with each word segmentation is inquired; if the binding information belongs to the service capability of the system, inquiring a database to obtain feedback information; and if the binding information belongs to the third-party service platform, acquiring the data url of the third-party service platform through the binding information, and assembling a request body to request the url to acquire the feedback information, analyzing and packaging.
The invention has the beneficial effects that: the robot chat system based on the service can intelligently analyze user requirements, and realize accurate matching and acquisition of specific group service information through group management; meanwhile, the low coupling among systems is realized by different robot processes, and when the specific service robot is down and hung, other robots are not influenced; in addition, the robot management platform, the robot, the instant messaging platform and the third-party service system are independently deployed, the systems are not affected with one another, and the overall high availability and high performance of the system are improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a schematic diagram of a service-based robot chat system implementation method of the present invention.
Detailed Description
In order to make those skilled in the art better understand the technical solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the embodiments of the present invention. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The robot chat system based on the service comprises an instant communication platform, a robot and a robot management platform;
the instant communication platform is communicated with the robot instance through a socket long link to acquire user messages and feedback messages in a group;
the robot provides interface support of the instant messaging platform, is responsible for user management and realizes information transfer between the instant messaging platform and the robot management platform;
transmitting the user message and the feedback message in the group to the robot management platform, and simultaneously receiving the message from the robot management platform and transmitting the message to the instant communication platform;
the robot management platform is responsible for managing robot information and application processes, simultaneously realizes a dialogue arrangement keyword management function, sends feedback information to a message queue and then returns the feedback information to the robot, and the feedback information is returned to the instant messaging platform by the robot for a user to read.
The robot management platform manages the robot information and the application process, and the management includes but is not limited to the following:
1) The method comprises the following steps of robot model management, robot model setting and associated application, and robot creating, deleting and modifying functions;
2) Starting the robot process and stopping the robot according to the robot code and the robot model code;
3) And newly adding and registering third-party service application information, and starting and stopping service application.
The robot management platform adopts an IK word segmentation device to intelligently analyze and segment words, so that a conversation arrangement keyword management function is realized, and the method specifically comprises the following steps:
receiving a message from the robot, and analyzing the content of the text message;
if the information is the information with the feedback capability of the robot management platform, inquiring a database to obtain local information feedback;
and if the third-party system information is the third-party system information, acquiring the feedback information of the third-party service system through the API.
The robot management platform is provided with a timing task module, regularly captures third-party service system data, transmits the third-party service system data to the instant messaging system through the robot, and displays the third-party service system data to designated group users.
The instant communication platform is used for interacting with users, helping the robot to realize user management functions, chat group adding, modifying and deleting functions, and user or robot group entering and removing functions.
The robot realizes the following functions:
1) The system comprises a keyword search group, a contact person and group member function, a person adding function when a group is newly built, a person reducing function when the group is newly built, a person deleting function when the group is disassembled, a message list group function when the group is disassembled, a group member list when the group is pulled, a message list after the group is deleted, a group message is received and transmitted to a robot management platform, and a message is received from the robot management platform and transmitted to an instant communication platform;
2) Adding a robot organization tree, group pulling robots, and group deleting robots;
3) User login management function, user logout management function and user login heartbeat function.
The robot chat system based on the service comprises the following implementation steps:
s1: adding and registering service application information in the robot management platform, wherein the service application information comprises registration and notification messages url, and starting application according to application codes;
adding a robot model, performing related application on the robot model, creating robots with different service types according to the robot model, storing robot newly-added data, and starting a robot process according to robot codes and robot model codes;
s2: creating a chat group on the instant communication platform, pulling users and specific service robots in a system organization structure from the group, and entering a group conversation function;
s3: after the user instant communication platform logs in, the user checks the message list, enters a group session and sends a message in the group session; the instant communication platform monitors the group message through the socket long connection, transmits the message to the service robot in the group, and the service robot receives the message, packages the message content and the user information through a rest interface and sends the message content and the user information to the robot management platform;
s4: after receiving the rest service message, the robot management platform stores the message into a received message queue for asynchronous processing;
s5: the robot management platform receives the message queue jie, intelligently analyzes the message text content and acquires feedback information;
s6: the robot management platform adds feedback information to a message sending queue pushQueue, takes out tasks after obtaining a message receiving queue, analyzes and verifies the message sending, and sends the message to the robot through a rest interface;
s7: after the robot acquires the feedback message, performing character or image classification processing on the message, and sending the message to an instant messaging platform group;
meanwhile, the robot monitors whether the channel state of the chat platform is normal or not, and monitors the connection process and state of the chat platform;
s8: the instant communication platform analyzes and broadcasts the information input by the socket io, so that the user can see the message content.
In the step S5, the intelligent word segmentation is carried out through an IK word segmentation device, and keyword binding information matched with each word segmentation is inquired; if the binding information belongs to the service capability of the system, inquiring a database to obtain feedback information; and if the binding information belongs to the third-party service platform, acquiring the data url of the third-party service platform through the binding information, and assembling the request url of the request body to acquire the feedback information, analyzing and packaging.
The above-described embodiment is only one specific embodiment of the present invention, and general changes and substitutions by those skilled in the art within the technical scope of the present invention are included in the protection scope of the present invention.
Claims (8)
1. A robot chat system based on service is characterized in that: the system comprises an instant messaging platform, a robot and a robot management platform;
the instant communication platform is communicated with the robot instance through a socket long link to acquire user messages and feedback messages in a group;
the robot provides interface support of the instant messaging platform, is responsible for user management and realizes information transfer between the instant messaging platform and the robot management platform;
transmitting the user message and the feedback message in the group to the robot management platform, and simultaneously receiving the message from the robot management platform and transmitting the message to the instant communication platform;
the robot management platform is responsible for managing robot information and application processes, simultaneously realizes a dialogue arrangement keyword management function, sends feedback information to a message queue and then returns the feedback information to the robot, and the feedback information is returned to the instant messaging platform by the robot for a user to read.
2. The service-based robotic chat system of claim 1 further comprising: the robot management platform manages the robot information and the application process, and the management includes but is not limited to the following:
1) Robot model management, robot model setting and associated application, and robot creating, deleting and modifying functions;
2) Starting the robot process and stopping the robot according to the robot code and the robot model code;
3) And newly adding and registering third-party service application information, and starting and stopping service application.
3. The service-based robotic chat system of claim 1 further comprising: the robot management platform adopts an IK word segmentation device to intelligently analyze and segment words, so that a conversation arrangement keyword management function is realized, and the method specifically comprises the following steps:
receiving a message from the robot, and analyzing the content of the text message;
if the information is the information with the feedback capability of the robot management platform, inquiring a database to obtain local information feedback;
and if the third-party system information is the third-party system information, acquiring the feedback information of the third-party service system through the API.
4. The service-based robotic chat system of claim 1 further comprising: the robot management platform is provided with a timing task module, regularly captures third-party service system data, transmits the third-party service system data to the instant messaging system through the robot, and displays the third-party service system data to designated group users.
5. The service-based robotic chat system of claim 1 further comprising: the instant messaging platform is used for interacting with a user, helping the robot to realize a user management function, a chat group adding, modifying and deleting function and a user or robot grouping and removing function.
6. The service-based robotic chat system in accordance with claim 1 further comprising: the robot realizes the following functions:
1) The system comprises a keyword search group, a contact person and group member function, a person adding function when a group is newly built, a person reducing function when the group is newly built, a person deleting function when the group is disassembled, a message list group function when the group is disassembled, a group member list when the group is pulled, a message list after the group is deleted, a group message is received and transmitted to a robot management platform, and a message is received from the robot management platform and transmitted to an instant communication platform;
2) Adding a robot organization tree, group pulling robots, and group deleting robots;
3) User login management function, user logout management function and user login heartbeat function.
7. A service-based robotic chat system according to any of claims 1 to 6 wherein: the method comprises the following implementation steps:
s1: adding and registering service application information in the robot management platform, including registering and notifying a message url, and starting application according to an application code;
adding a robot model, performing related application on the robot model, creating robots with different service types according to the robot model, storing robot newly-added data, and starting a robot process according to robot codes and robot model codes;
s2: creating a chat group on the instant communication platform, pulling users and specific service robots in a system organization structure from the group, and entering a group conversation function;
s3: after the user instant communication platform logs in, the user checks the message list, enters a group session and sends a message in the group session; the instant communication platform monitors the group message through the socket long connection, transmits the message to the service robot in the group, and the service robot receives the message, packages the message content and the user information through a rest interface and sends the message content and the user information to the robot management platform;
s4: after receiving the rest service message, the robot management platform stores the message into a received message queue for asynchronous processing;
s5: the robot management platform receives the message queue jie, intelligently analyzes the message text content and acquires feedback information;
s6: the robot management platform adds feedback information to a message sending queue pushQueue, takes out tasks after obtaining a message receiving queue, analyzes and verifies the message sending, and sends the message to the robot through a rest interface;
s7: after the robot acquires the feedback message, performing character or image classification processing on the message, and sending the message to an instant messaging platform group;
meanwhile, the robot monitors whether the channel state of the chat platform is normal or not, and monitors the connection process and state of the chat platform;
s8: the instant communication platform analyzes and broadcasts the information input by the socket io, so that the user can see the message content.
8. The service-based robotic chat system in accordance with claim 7 wherein: in the step S5, the intelligent word segmentation is carried out through the IK word segmentation device, and keyword binding information matched with each word segmentation is inquired; if the binding information belongs to the service capability of the system, inquiring a database to obtain feedback information; and if the binding information belongs to the third-party service platform, acquiring the data url of the third-party service platform through the binding information, and assembling the request url of the request body to acquire the feedback information, analyzing and packaging.
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Cited By (1)
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