CN115208976A - Processing method and device for switching call channel, call equipment and storage medium - Google Patents
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- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
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Abstract
The application relates to the technical field of call processing, and provides a processing method and device for call channel switching, call equipment and a storage medium. According to the method and the device, in the process of providing the call service for the user by utilizing the first call channel, the audio input activity state of the second call channel is detected, if the audio input activity state is enhanced, the fact that the user possibly wants to use the second call channel for calling is indicated, at the moment, the use intention of the user for the second call channel is further analyzed, whether switching is carried out or not is determined based on the use intention, automatic switching of the call channel in the call process can be achieved, user intervention is not needed, and call efficiency is improved; compared with the detection of the first communication channel used by the user, the detection of the second communication channel not used by the user can respond to the desire of the user to switch the communication channel more quickly, and the communication efficiency is further improved.
Description
Technical Field
The present application relates to the field of call processing technologies, and in particular, to a processing method and apparatus for call channel switching, a call device, and a storage medium.
Background
With the development of voice communication technology, a technology for making a call using a call device has appeared. The communication device may have a plurality of communication channels, and the user may communicate through any communication channel. When a user uses one of the communication channels to communicate, if the user wants to use the other communication channel to communicate, the communication channels need to be manually switched, and the operation is inconvenient.
Disclosure of Invention
The embodiment of the application provides a processing method and device for switching a call channel, a call device and a storage medium, which realize automatic switching of the call channel in a call process, do not need user intervention, and improve the switching efficiency of the call channel.
A processing method for switching a call channel comprises the following steps:
detecting an audio input activity state of a second communication channel of the communication equipment in the process of providing communication service for a user through a first communication channel of the communication equipment;
if the activity state of the audio input of the second communication channel is detected to be enhanced, determining the use intention of the user on the second communication channel;
and determining whether to switch to provide the call service by the second call channel or not based on the use intention of the user on the second call channel.
In one embodiment, the determining the user's intention to use the second communication channel includes:
acquiring a second input audio of the second communication channel;
detecting a confidence that the second input audio is user input audio;
if the confidence degree is greater than the target confidence degree, determining that the use intention degree of the user to the second communication channel is high use intention degree;
and if the confidence degree is smaller than the target confidence degree, determining that the use intention degree of the user to the second communication channel is low.
In one embodiment, the method further comprises:
determining a time at which the second communication channel receives the second input audio;
acquiring a first input audio frequency received by the first communication channel at the moment;
taking the confidence that the first input audio is the user input audio as the target confidence.
In one embodiment, the determining whether to switch to providing the call service by the second call channel based on the user's intention degree of use of the second call channel includes:
if the user's intention degree of use of the second communication channel is high intention degree of use, determining to switch to the second communication channel to provide the communication service;
and if the user's use intention degree of the second communication channel is low, determining not to switch to the second communication channel to provide the communication service.
In one embodiment, prior to said detecting an audio input activity state of a second communication channel of said telephony device, said method further comprises:
determining a plurality of candidate call channels associated with the first call channel;
acquiring the use frequency of each candidate call channel in a preset historical time period; the frequency of use is the frequency of the candidate talk channel used to provide the talk service;
and determining the second communication channel in each candidate communication channel based on the relative size of the use frequency of each candidate communication channel and a preset use frequency threshold.
In one embodiment, the determining the second communication channel in each candidate communication channel based on the relative size of the usage frequency of each candidate communication channel to a preset usage frequency threshold includes:
determining a target communication channel with the use frequency greater than or equal to the preset use frequency threshold value in each candidate communication channel;
if each target communication channel is arranged in different sub-communication equipment, determining the distance between each sub-communication equipment and the user;
in each sub-communication device, determining a target sub-communication device with the distance smaller than a preset distance threshold;
and taking a target communication channel arranged in the target sub-communication equipment as the second communication channel.
In one embodiment, the detecting an audio input activity state of a second communication channel of the telephony device comprises:
acquiring a preset detection interval duration;
and according to the detection interval duration, detecting the audio input activity state of the second communication channel of the communication equipment at intervals.
In one embodiment, before determining the user's intention to use the second communication channel if the audio input activity state of the second communication channel is detected to be enhanced, the method further comprises:
if the input audio of the second communication channel is from nothing, determining that the audio input activity state of the second communication channel is enhanced;
and/or the presence of a gas in the gas,
and if the types of the input audio of the second communication channel are increased, determining that the audio input activity state of the second communication channel is enhanced.
A processing apparatus for call channel switching, the apparatus comprising:
the system comprises an activity state detection module, a first communication channel and a second communication channel, wherein the activity state detection module is used for detecting the audio input activity state of the second communication channel of the communication equipment in the process of providing communication service for a user through the first communication channel of the communication equipment;
the usage intention acquisition module is used for determining the usage intention of the user on the second communication channel if the audio input activity state of the second communication channel is detected to be enhanced;
and the channel switching processing module is used for determining whether to switch to provide the conversation service by the second communication channel based on the use intention of the user to the second communication channel.
A telephony device comprising a memory storing a computer program and a processor, the processor performing the method of:
detecting an audio input activity state of a second communication channel of the communication equipment in the process of providing communication service for a user through a first communication channel of the communication equipment;
if the audio input activity state of the second communication channel is detected to be enhanced, determining the use intention of the user on the second communication channel;
and determining whether to switch to provide the call service by the second call channel based on the use intention of the user on the second call channel.
A computer-readable storage medium, on which a computer program is stored, the computer program being executable by a processor to perform the method of:
detecting an audio input activity state of a second communication channel of communication equipment in the process of providing communication service for a user by a first communication channel of the communication equipment;
if the audio input activity state of the second communication channel is detected to be enhanced, determining the use intention of the user on the second communication channel;
and determining whether to switch to provide the call service by the second call channel based on the use intention of the user on the second call channel.
According to the processing method and device for switching the call channels, the call equipment and the storage medium, in the process that the first call channel of the call equipment provides call service for the user, the audio input activity state of the second call channel of the call equipment is detected; if the audio input activity state of the second communication channel is detected to be enhanced, determining the use intention of the user on the second communication channel; and determining whether to switch to provide the call service by the second call channel or not based on the use intention of the user on the second call channel. In the method, in the process of providing the call service for the user by using the first call channel, the audio input activity state of the second call channel is detected, if the audio input activity state is enhanced, the situation that the user possibly wants to use the second call channel for calling is indicated, at the moment, the use intention of the user to the second call channel is further analyzed, whether switching is carried out or not is determined based on the use intention, automatic switching of the call channel in the call process can be realized, user intervention is not needed, and the call efficiency is improved; compared with the detection of the first communication channel used by the user, the detection of the second communication channel not used by the user can respond to the desire of the user to switch the communication channel more quickly, and the communication efficiency is further improved.
Drawings
FIG. 1 is a diagram of an exemplary embodiment of a processing method for switching communication channels;
FIG. 2 is a flow chart illustrating a processing method for switching a communication channel according to an embodiment;
FIG. 3 is a flow chart illustrating a processing method for switching a communication channel according to an embodiment;
FIG. 4 is a block diagram of a processing apparatus for switching a communication channel according to an embodiment;
FIG. 5 is a diagram of the internal architecture of a telephony device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
Reference in the specification to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the specification. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
The processing method for switching the call channel provided by the application can be applied to the application environment shown in fig. 1. The communication device is provided with a plurality of communication channels, and the communication device can provide communication service for the user by using any communication channel. If the communication device is a cluster composed of a plurality of sub-communication devices, the plurality of communication channels may be disposed on each sub-communication device, such as a mobile phone, an earphone, a watch, a computer, and the like.
In an embodiment, as shown in fig. 2, a processing method for switching a call channel is provided, which is described by taking the application of the method to a call device in fig. 1 as an example, and includes the following steps:
step S201, in the process of providing a call service for a user through a first call channel of a call device, detecting an audio input activity state of a second call channel of the call device;
the communication channel may include an audio input channel and an audio playing channel, where the audio input channel is used to pick up the audio of the user, and the audio playing channel is used to play the audio of other users communicating with the user. The audio input channel may be implemented by a microphone, and the audio playback channel may be implemented by a speaker.
In the process that the call equipment provides call service for the user by using the first call channel, the user makes a call towards the first call channel, so that the audio input activity state of the first call channel is more active; since the user is not talking on the second communication channel, the audio input activity of the second communication channel is less active in the case where there are no other sound sources or other sound sources are stable (e.g., background music is continuously played).
Further, to reduce the power consumption of the telephony device, the detection of the audio input activity state of the second telephony channel of the telephony device is performed at intervals, for example, at intervals of 2 minutes. Specifically, the call device may perform the following steps to implement the inter-period duration detection: acquiring a preset detection interval duration; and according to the detection interval duration, detecting the audio input activity state of the second communication channel of the communication equipment at intervals.
Step S202, if the audio input activity state of the second communication channel is detected to be enhanced, determining the use intention of the user on the second communication channel;
in this step, if the distance between the user and the second communication channel is reduced, or the user speaks towards the second communication channel, or the volume of the background music is suddenly increased, the audio input activity state of the second communication channel is more active, and an enhancement phenomenon appears; at this time, the intention degree of the user who wants to use the second communication channel for communication, that is, the intention degree of the user who uses the second communication channel is further determined.
Step S203, determining whether to switch to providing the call service through the second call channel based on the usage intention of the user on the second call channel.
Further, if the usage intention of the user to the second communication channel is high, determining to switch to provide the communication service for the second communication channel; and if the use intention of the user to the second communication channel is low, determining not to switch to provide the communication service for the second communication channel.
That is, if the user has a high level of intent to use the second communication channel, the user may switch to the second communication channel for the user to talk; if the user has a low intention degree to use the second communication channel, the user can still use the first communication channel to carry out communication without switching to the second communication channel.
In the processing method for switching the call channels, in the process of providing the call service for the user by using the first call channel, the audio input activity state of the second call channel is detected, if the audio input activity state is enhanced, the situation that the user possibly wants to use the second call channel for calling is indicated, at the moment, the use intention of the user on the second call channel is further analyzed, whether switching is carried out or not is determined based on the use intention, automatic switching can be realized, user intervention is not needed, and the call efficiency is improved; in addition, compared with the detection of the first communication channel used by the user, the detection of the second communication channel not used by the user can respond to the intention of the user to switch the communication channel more quickly, and the communication efficiency is further improved.
Further, in step S202, the telephony device may further perform the following steps: acquiring a second input audio of the second communication channel; detecting a confidence that the second input audio is user input audio; if the confidence degree is greater than the target confidence degree, determining that the use intention degree of the user to the second communication channel is high use intention degree; and if the confidence degree is smaller than the target confidence degree, determining that the use intention degree of the user to the second communication channel is low.
Further, the target confidence is the confidence that the first input audio is the user input audio; the first input audio corresponds to the first talk channel. When the first input audio is determined to be the confidence level of the user input audio, the call device may perform the following steps: determining a time at which the second communication channel receives the second input audio; acquiring a first input audio frequency received by the first communication channel at the moment; taking the confidence that the first input audio is the user input audio as the target confidence.
For example, if the second incoming audio is received by the second communication channel at 15 o 'clock and 15 o' clock, the communication device may obtain the incoming audio received by the first communication channel at 15 o 'clock and 15 o' clock (i.e., the first incoming audio); then, the call device obtains the confidence that the first input audio is the user input audio (hereinafter referred to as the first confidence), and compares the confidence with the confidence that the second input audio is the user input audio (hereinafter referred to as the second confidence) as the target confidence; if the communication equipment determines that the first confidence coefficient is greater than the second confidence coefficient, the use intention of the user to the second communication channel is considered to be low; and if the calling equipment determines that the first confidence coefficient is less than or equal to the second confidence coefficient, the use intention of the user to the second communication channel is considered as high use intention.
Therefore, in the above manner, since the confidence corresponding to the first communication channel is compared with the confidence corresponding to the second communication channel, compared with a fixed confidence, the detection result more conforms to the actual situation, and the detection result of the user intention is more accurate.
Furthermore, when the target confidence includes the first confidence, a preset confidence may be further included, so as to further improve the accuracy of the user intention detection result. That is, in this case, if the second confidence is greater than the first confidence and the preset confidence, the intention of the user to use the second communication channel is considered to be higher, so that the accuracy of the intention detection result of the user can be further improved, and the accuracy of the switching of the communication channel can be further improved.
Further, the confidence that the input audio is the user input audio is derived using an audio classification detection model. That is, the first confidence level and the second confidence level may be obtained by using a pre-constructed audio classification detection model, so as to realize accurate prediction of the second communication channel used by the user.
Further, before the communication device acquires the user's usage intention degree of the second communication channel if it is detected that the audio input activity state of the second communication channel is enhanced, the following steps may be further performed: if the input audio of the second communication channel is from nothing, determining that the audio input activity state of the second communication channel is enhanced; and/or determining that the audio input activity state of the second communication channel is enhanced if the volume of the input audio of the second communication channel is increased.
Exemplarily, in the conversation process of the user, no noise interference such as other background music exists, and then no audio is input into the second communication channel; if the second communication channel is detected to have input audio, it may be that the user is near the second communication channel, at which time the audio input activity state of the second communication channel is enhanced.
Further illustratively, during the user's call, if there is background music, the category of the input audio of the second call channel is background music; at this time, the user is close to the second communication channel, or an adjacent audio playing device (such as a doorbell ring), then the input audio category of the second communication channel is increased, and it may be that the user is close to the second communication channel and wants to use the second communication channel, and at this time, the audio input activity state of the second communication channel is enhanced.
In the above manner, whether the audio input activity state of the second communication channel is enhanced or not is determined by whether the second communication channel has the input audio or whether the types of the input audio are increased, so that the accuracy of identification can be improved.
In one embodiment, if there are a plurality of unused call channels, the call device may perform the following steps to determine a second call channel from the plurality of unused call channels. The telephony device performs steps comprising: determining a plurality of candidate call channels associated with the first call channel; acquiring the use frequency of each candidate call channel in a preset historical time period; the frequency of use is the frequency with which the candidate talk channel is used to provide talk services; and determining the second communication channel in each candidate communication channel based on the relative size of the use frequency of each candidate communication channel and a preset use frequency threshold.
Since the telephony device may include a plurality of telephony channels, the telephony channel associated with the first telephony channel may be a further telephony channel included in the telephony device other than the first telephony channel; if the user uses the first communication channel to communicate, the other communication channels (which may be called candidate communication channels) are in an unused state and belong to an unused communication channel.
Illustratively, after determining the call channels a, b and c associated with the first call channel, the call device obtains the use frequency of the call channels a, b and c used for providing the call service in the past week, which is 4 times, 3 times and 1 time respectively; if the preset usage frequency threshold is 3 times, the usage frequencies of the call channels a and b are respectively 4 times and 3 times, and both of the usage frequencies are greater than or equal to the preset usage frequency threshold, so that the call channels can use the call channels a and b as second call channels, and detect the audio input activity states of the call channels a and b.
Therefore, in the above manner, if a plurality of unused call channels exist, the call device may determine the second call channel from the unused call channels based on the usage frequency of each unused call channel, so as to avoid detecting the audio input activity state of all the unused call channels, reduce power consumption, and ensure the accuracy of detecting the usage intention of the user.
In some scenarios, if each communication channel is configured to be provided to different sub-communication devices (such as a mobile phone, an earphone, a watch, and a computer), in order to further reduce power consumption and ensure accuracy of detection of usage intent of a user, when the communication device performs the step of determining the second communication channel in each candidate communication channel based on a relative size of a usage frequency of each candidate communication channel and a preset usage frequency threshold, the following steps may be specifically performed: determining a target communication channel with the use frequency greater than or equal to the preset use frequency threshold in each candidate communication channel; if each target communication channel is arranged in different sub-communication equipment, determining the distance between each sub-communication equipment and the user; determining target sub-call equipment with the distance smaller than a preset distance threshold value in each sub-call equipment; and taking a target communication channel arranged in the target sub-communication equipment as the second communication channel.
Taking the target communication channels as communication channels a and b, and the communication channels a and b are respectively disposed in the earphone and the computer as an example, the above-mentioned manner is introduced: determining, by the call device, the call path a and the call path b from a plurality of unused call paths based on the frequency of use of the call paths for providing the call service; because the communication channel a is arranged on the earphone and the communication channel b is arranged on the computer, the distance between the user and the earphone (called first distance) and the distance between the user and the computer (called second distance) can be determined; if the first distance is smaller than the preset distance threshold value and the second distance is larger than the preset distance threshold value, it indicates that the current user is close to the earphone and may want to use the earphone to make a call; at this time, the call device may use the call channel a provided in the earphone as the second call channel, and perform detection of the audio input activity state on the call channel a.
Therefore, in the above embodiment, when the communication channel is set in different sub-communication devices, the second communication channel is further determined according to the distance between the sub-communication device and the user, so that power consumption can be further reduced, and accuracy in detecting the use intention of the user can be ensured.
In order to better understand the above method, an application example of the processing method for switching the call channel according to the present application is described in detail below with reference to fig. 3. The first communication channel is set on a handset (the handset can be regarded as a user device, and therefore, the first communication channel is called a UD communication channel), and the second communication channel is set on a headset (if the headset is an audio device wirelessly connected with the handset, the second communication channel is called a WAD communication channel).
In the process that the talking device provides the talking service for the user by using the UD talking channel, if the audio input activity state of the WAD talking channel is enhanced, the talking device can input the input audio of the UD talking channel and the input audio of the WAD talking channel into an audio classification detection model (step S301), and detect whether each input audio belongs to the user input audio or the noise input audio by using the audio classification detection model; in the process of detecting each input audio, if the input audio is more likely to belong to the user input audio, the corresponding confidence coefficient is higher, and if the input audio is more likely to belong to the noise input audio, the confidence coefficient output by the audio classification detection model is lower.
And after detecting the input audio by the audio classification detection model, outputting a corresponding confidence coefficient to the call equipment, wherein the confidence coefficient corresponding to the input audio of the UD call channel is marked as C (UD), and the confidence coefficient corresponding to the input audio of the WAD call channel is marked as C (WAD). The call device compares the sizes of C (UD) and C (WAD) (step S302).
If C (UD) is smaller than C (WAD), the telephony device may further determine whether C (WAD) is larger than the confidence threshold, and if so, the initial telephony channel is the UD telephony channel and is not the WAD telephony channel, and the telephony device switches to the WAD telephony channel to provide the telephony service for the user (steps S303 to S304). Likewise, if the initial talk channel is a WAD talk channel, since C (WAD) is greater than C (WAD) and the confidence threshold, the talking device may not switch the WAD talk channel and still use the WAD talk channel to provide the talking service to the user (step S307).
If C (UD) is greater than C (WAD), the telephony device may further determine whether C (UD) is greater than the confidence threshold, and if so, and since the initial telephony channel is a UD telephony channel, the telephony device does not switch the telephony channel, and still provides telephony service for the user using the UD telephony channel (step S307). Likewise, if the initial talk channel is a WAD talk channel, since C (UD) is greater than C (WAD) and the C (UD) confidence threshold, the talk device may switch to the UD talk channel to provide the talk service for the user (steps S305-S306).
The call channel switching situation of the application example can refer to table 1.
TABLE 1
In the manner provided by the application example, in the process of providing the call service for the user by using the initial call channel, the audio input activity state of other call channels which are not used by the user is detected, if the audio input activity state is enhanced, the situation that the user possibly wants to use other call channels for calling is indicated, at this moment, the use intention of the user to other call channels is further analyzed, whether switching is carried out or not is determined based on the use intention, automatic switching can be realized, user intervention is not needed, and the call efficiency is improved; compared with the mode of detecting the communication channel used by the user, the method and the device for detecting the communication channel used by the user can detect other communication channels not used by the user, can respond to the desire of the user to switch the communication channel more quickly, and further improves the communication efficiency.
It should be understood that, although the steps in the flowcharts of fig. 1 to 3 are shown in sequence as indicated by the arrows, the steps are not necessarily performed in sequence as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 1 to 3 may include multiple steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of performing the steps or stages is not necessarily sequential, but may be performed alternately or alternately with other steps or at least some of the other steps or stages.
In one embodiment, as shown in fig. 4, there is provided a processing apparatus for call channel switching, including:
an activity state detection module 401, configured to detect an audio input activity state of a second communication channel of a call device in a process that a first communication channel of the call device provides a call service for a user;
a usage intention obtaining module 402, configured to determine a usage intention of the user for the second communication channel if it is detected that the audio input activity state of the second communication channel is enhanced;
a channel switching processing module 403, configured to determine whether to switch to provide the call service through the second call channel based on the usage intention of the user on the second call channel.
In one embodiment, the usage intention obtaining module 402 is further configured to obtain a second input audio of the second communication channel; detecting a confidence that the second input audio is user input audio; if the confidence degree is greater than the target confidence degree, determining that the use intention degree of the user to the second communication channel is high use intention degree; and if the confidence degree is smaller than the target confidence degree, determining that the use intention degree of the user to the second communication channel is low.
In one embodiment, the apparatus further comprises a target confidence determination module to determine a time at which the second input audio is received by the second communication channel; acquiring a first input audio frequency received by the first communication channel at the moment; taking the confidence that the first input audio is the user input audio as the target confidence.
In an embodiment, the channel switching processing module 403 is further configured to determine to switch to provide the call service for the second communication channel if the usage intention of the user on the second communication channel is high usage intention; and if the use intention of the user to the second communication channel is low, determining not to switch to provide the communication service for the second communication channel.
In one embodiment, the confidence that the input audio is user input audio is derived using an audio classification detection model.
In one embodiment, the apparatus further comprises a second call channel determination module for determining a plurality of candidate call channels associated with the first call channel; acquiring the use frequency of each candidate call channel in a preset historical time period; the frequency of use is the frequency with which the candidate talk channel is used to provide talk services; and determining the second communication channel in each candidate communication channel based on the relative size of the use frequency of each candidate communication channel and a preset use frequency threshold.
In an embodiment, the second communication channel determining module is further configured to determine, in each candidate communication channel, a target communication channel whose usage frequency is greater than or equal to the preset usage frequency threshold; if each target communication channel is arranged in different sub-communication equipment, determining the distance between each sub-communication equipment and the user; determining target sub-call equipment with the distance smaller than a preset distance threshold value in each sub-call equipment; and taking a target communication channel arranged in the target sub-communication equipment as the second communication channel.
In an embodiment, the activity status detection module 401 is further configured to obtain a preset detection interval duration; and according to the detection interval duration, detecting the audio input activity state of the second communication channel of the communication equipment at intervals.
In one embodiment, the apparatus further comprises a state enhancement determination module configured to determine that the audio input activity state of the second communication channel is enhanced if the input audio of the second communication channel is present from scratch; and/or the state enhancement determining module is further configured to determine that the audio input activity state of the second communication channel is enhanced if the volume of the input audio of the second communication channel is increased.
For the specific limitation of the processing device for switching the call channel, reference may be made to the above limitation on the processing method for switching the call channel, and details are not described herein again. All or part of each module in the processing device for switching the call channel can be realized by software, hardware and a combination thereof. The modules can be embedded in a processor in the communication equipment in a hardware form or independent of the processor in the communication equipment, and can also be stored in a memory in the communication equipment in a software form, so that the processor can call and execute the corresponding operation of each module.
In one embodiment, a telephony device is provided, which may be a terminal, the internal structure of which may be as shown in FIG. 5. The talking device comprises a processor, a memory, a communication interface, a display screen and an input device which are connected through a system bus. Wherein the processor of the telephony device is operable to provide computing and control capabilities. The memory of the talking device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operating system and the computer program to run on the non-volatile storage medium. The communication interface of the communication device is used for carrying out wired or wireless communication with an external terminal, and the wireless communication can be realized through WIFI, an operator network, NFC (near field communication) or other technologies. The computer program is executed by a processor to implement a processing method for call channel switching. The display screen of the communication equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the communication equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on a shell of the communication equipment, an external keyboard, a touch pad or a mouse and the like.
It will be understood by those skilled in the art that the structure shown in fig. 5 is a block diagram of only a portion of the structure associated with the present application, and does not constitute a limitation on the telephony device to which the present application applies, and that a particular telephony device may include more or fewer components than shown in the figures, or combine certain components, or have a different arrangement of components.
In one embodiment, a telephony device is provided, comprising a memory and a processor, the memory storing a computer program, the processor implementing the steps of the above-described method embodiments when executing the computer program.
In an embodiment, a computer-readable storage medium is provided, on which a computer program is stored, which computer program, when being executed by a processor, carries out the steps of the respective method embodiment as described above.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database or other medium used in the embodiments provided herein can include at least one of non-volatile and volatile memory. Non-volatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical storage, or the like. Volatile Memory can include Random Access Memory (RAM) or external cache Memory. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM), for example.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above examples only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, and these are all within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (11)
1. A processing method for switching a call channel is characterized by comprising the following steps:
detecting an audio input activity state of a second communication channel of the communication equipment in the process of providing communication service for a user through a first communication channel of the communication equipment;
if the activity state of the audio input of the second communication channel is detected to be enhanced, determining the use intention of the user on the second communication channel;
and determining whether to switch to provide the call service by the second call channel or not based on the use intention of the user on the second call channel.
2. The method of claim 1, wherein determining the user's intent to use the second communication channel comprises:
acquiring a second input audio of the second communication channel;
detecting a confidence that the second input audio is user input audio;
if the confidence degree is greater than the target confidence degree, determining that the use intention degree of the user to the second communication channel is high use intention degree;
and if the confidence degree is smaller than the target confidence degree, determining that the use intention degree of the user to the second communication channel is low.
3. The method of claim 2, further comprising:
determining a time at which the second communication channel receives the second input audio;
acquiring a first input audio frequency received by the first communication channel at the moment;
taking the confidence that the first input audio is the user input audio as the target confidence.
4. The method according to any one of claims 1 to 3, wherein the determining whether to switch to providing the call service by the second call channel based on the user's intention of use of the second call channel comprises:
if the user's intention degree of use of the second communication channel is high intention degree of use, determining to switch to the second communication channel to provide the communication service;
and if the user's use intention degree of the second communication channel is low, determining not to switch to the second communication channel to provide the communication service.
5. The method of claim 1, wherein prior to said detecting an audio input activity state for a second communication channel of the telephony device, the method further comprises:
determining a plurality of candidate call channels associated with the first call channel;
acquiring the use frequency of each candidate call channel in a preset historical time period; the frequency of use is the frequency with which the candidate talk channel is used to provide talk services;
and determining the second communication channel in each candidate communication channel based on the relative size of the use frequency of each candidate communication channel and a preset use frequency threshold.
6. The method of claim 5, wherein the determining the second traffic channel in each of the candidate traffic channels based on the relative magnitude of the usage frequency of each of the candidate traffic channels and a preset usage frequency threshold comprises:
determining a target communication channel with the use frequency greater than or equal to the preset use frequency threshold value in each candidate communication channel;
if each target communication channel is arranged in different sub-communication equipment, determining the distance between each sub-communication equipment and the user;
determining target sub-call equipment with the distance smaller than a preset distance threshold value in each sub-call equipment;
and taking a target communication channel arranged in the target sub-communication equipment as the second communication channel.
7. The method of claim 1, wherein detecting an audio input activity state for a second communication channel of the telephony device comprises:
acquiring a preset detection interval duration;
and according to the detection interval duration, detecting the audio input activity state of the second communication channel of the communication equipment at intervals.
8. The method of claim 1, wherein prior to determining the user's intent to use the second communication channel if the audio input activity state of the second communication channel is detected to be enhanced, the method further comprises:
if the input audio of the second communication channel is from nothing, determining that the audio input activity state of the second communication channel is enhanced;
and/or the presence of a gas in the gas,
and if the types of the input audio of the second communication channel are increased, determining that the audio input activity state of the second communication channel is enhanced.
9. A processing apparatus for switching a communication channel, the apparatus comprising:
the system comprises an activity state detection module, a first communication channel and a second communication channel, wherein the activity state detection module is used for detecting the audio input activity state of the second communication channel of the communication equipment in the process of providing communication service for a user through the first communication channel of the communication equipment;
the usage intention acquisition module is used for determining the usage intention of the user on the second communication channel if the audio input activity state of the second communication channel is detected to be enhanced;
and the channel switching processing module is used for determining whether to switch to provide the conversation service by the second communication channel based on the use intention of the user to the second communication channel.
10. A telephony device comprising a memory and a processor, the memory storing a computer program, characterised in that the processor, when executing the computer program, implements the method of any of claims 1 to 8.
11. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the method of any one of claims 1 to 8.
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