CN115208922A - Hotel management system based on edge calculation - Google Patents

Hotel management system based on edge calculation Download PDF

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CN115208922A
CN115208922A CN202210837061.8A CN202210837061A CN115208922A CN 115208922 A CN115208922 A CN 115208922A CN 202210837061 A CN202210837061 A CN 202210837061A CN 115208922 A CN115208922 A CN 115208922A
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hotel
service
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management
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CN115208922B (en
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宋小炜
邱爽
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Lumous Intelligent Technology Shanghai Co ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/12Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/12Hotels or restaurants
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08Configuration management of networks or network elements
    • H04L41/0803Configuration setting
    • H04L41/0813Configuration setting characterised by the conditions triggering a change of settings
    • H04L41/082Configuration setting characterised by the conditions triggering a change of settings the condition being updates or upgrades of network functionality
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/08Network architectures or network communication protocols for network security for authentication of entities
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/10Protocols in which an application is distributed across nodes in the network

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  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Tourism & Hospitality (AREA)
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Abstract

The application discloses a hotel management system based on edge computing, which comprises a micro server and a cloud server, wherein the micro server is erected in an intranet environment of a hotel network and is loaded with integrated services, business services of a hotel are recorded and managed through the integrated services, and the business services are stored in the micro server; the cloud server is in communication connection with the micro server, authenticates and confirms the micro server at a preset time node, and then manages the business service, wherein the business service comprises a control center service and a business management service, and the control center service comprises reporting of micro server state information, uploading of micro server log information and updating of a micro server version. The hotel management system can completely separate the service data flow in the hotel from the control data flow for guaranteeing and monitoring the service, is convenient for carrying out corresponding remote maintenance management updating on each hotel, and ensures the security of hotel user data.

Description

Hotel management system based on edge calculation
Technical Field
The invention relates to the technical field of hotel management, in particular to a hotel management system based on edge calculation.
Background
The existing hotel management system either uses a B/S framework or a C/S framework, once a localization server is built, the later maintenance management of different hotel groups is difficult to update, the user experience is poor, the localization server is not built, once the user data enters a cloud environment, hidden dangers in data safety can exist, and the existing hotel management system cannot give consideration to the contradiction between quick update iteration of hotel functions, the user experience and the safety of user information.
Disclosure of Invention
One advantage of the present invention is to provide an edge-computing-based hotel management system, wherein a micro server is set up in an intranet environment of a hotel network, and the micro server is used as a link between hotel business service management and a cloud server in an edge computing manner, so that business data streams inside a hotel and control data streams for guaranteeing and monitoring business services can be completely separated, and thus, corresponding remote maintenance management and update for each hotel or hotel group is facilitated, user experience is improved, and security of hotel user data can be ensured.
One advantage of the present invention is to provide an edge-computing-based hotel management system, which can effectively manage a hotel or a hotel group where a micro server is located by performing authentication and confirmation on the micro server, and avoid that a device loses the ability of managing and controlling the device once sold to a customer.
One advantage of the present invention is to provide a hotel management system based on edge computing, which can ensure continuous, stable and efficient operation of a micro server through management of services of a control center.
One advantage of the present invention is to provide an edge-computing-based hotel management system, which can ensure continuous, stable, efficient and safe operation of a hotel or a hotel group in which a micro server is located through management of service management services.
To achieve at least one of the above advantages, the present invention provides an edge-computing-based hospitality management system, comprising:
the system comprises a micro server, a service management server and a service management server, wherein the micro server is erected in an intranet environment of a hotel network, carries integrated services, records and manages the service services of the hotel through the integrated services, and stores the service services to the micro server;
and the cloud server is in communication connection with the micro server, authenticates and confirms the micro server at a preset time node, and then manages the business service, wherein the business service comprises a control center service and a business management service, and the control center service comprises the reporting of micro server state information, the uploading of micro server log information and the updating of a micro server version.
According to an embodiment of the present invention, the integrated service is deployed through K3S, docker, K8S, and Swarm, or directly deployed through a bare service.
According to an embodiment of the present invention, the time node at which the cloud server authenticates the micro server includes a device start time and one or more time points predetermined daily.
According to an embodiment of the invention, the content of the micro server authentication performed by the cloud server comprises the authorization time of the micro server, hotels authorized by the micro server and the service category of each authorized hotel.
According to an embodiment of the present invention, in the reporting of the state information of the micro server, the state information of the micro server includes online state information of a device, address information, CUP information, memory information, a use condition of a hard disk, and error information of hotel equipment, and when the cloud server receives that the state information of the micro server and the pre-stored standard information are not within a predetermined threshold range, the cloud server performs response processing through the micro server.
According to an embodiment of the invention, the hotel equipment error information comprises hotel equipment state information error and service handling failure, and the cloud server performs response processing through the micro server when receiving the hotel equipment error information.
According to an embodiment of the present invention, the service management service includes:
the UI Server provides an interface for accessing the background for the front end, and performs authentication and service request distribution on a front end user, wherein the front end comprises a self-service machine equipment end and a hotel management end;
the Order Server is used for Order management service, and the Order is created, check-in and check-out are handled, house card making and receipt printing are carried out through self-service machine equipment;
the Pay Server is used for providing a payment service for the self-service machine equipment and informing the hotel PMS management system after payment is successful;
the Hotel Server is used for Hotel management service, and is used for configuring and managing a PMS (permanent magnet system) management system of the Hotel through a Hotel management web end;
vip Server: the member center is used for managing members of the hotel and realizing the management of the hotel on the internal private area flow;
a User Server: user management, namely, information is input to a manager of the hotel and identity verification is carried out;
PMS adapter: connecting a PMS management system of the hotel;
PSB adapter: and (4) connecting a PSB management system of the hotel.
According to an embodiment of the invention, the micro server is in communication connection with the cloud server in an Iot mode of the Internet of things.
These and other objects, features and advantages of the present invention will become more fully apparent from the following detailed description.
Drawings
Fig. 1 shows a schematic structural diagram of the hotel management system based on edge computing according to the present application.
Fig. 2 shows a schematic structural diagram of a micro server deployment according to the present application.
Detailed Description
The following description is provided to disclose the invention so as to enable any person skilled in the art to practice the invention. The preferred embodiments in the following description are given by way of example only, and other obvious variations will occur to those skilled in the art. The basic principles of the invention, as defined in the following description, may be applied to other embodiments, variations, modifications, equivalents, and other technical solutions without departing from the spirit and scope of the invention.
It will be understood by those skilled in the art that in the disclosure of the specification, the terms "longitudinal", "lateral", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", etc., indicate orientations or positional relationships that are based on those shown in the drawings, which are merely for convenience in describing the invention and to simplify the description, and do not indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and, therefore, the terms should not be construed as limiting the invention.
It is understood that the terms "a" and "an" should be interpreted as meaning "at least one" or "one or more," i.e., that a quantity of one element may be one in one embodiment, while a quantity of another element may be plural in other embodiments, and the terms "a" and "an" should not be interpreted as limiting the quantity.
Referring to fig. 1 and 2, an edge-computing-based hospitality management system according to a preferred embodiment of the present invention will be described in detail below, wherein the edge-computing-based hospitality management system comprises a micro server and a cloud server.
The micro server, such as a raspberry server 4B + device, is erected in an intranet environment of a hotel network or a hotel group network as long as a Linux server is available, and is loaded with an integrated service, such as a K3S (lightweight kubernets) integrated service, records and manages a business service of the hotel or the hotel group through the integrated service, and stores the business service to the micro server, that is, in the raspberry server, wherein the business service includes a control center service and a business management service, and the control center service includes reporting of micro server state information, uploading of micro server log information, and updating of a micro server version.
The cloud server and the micro server are in communication connection in an Iot mode of the Internet of things, and the micro server is authenticated and confirmed at a preset time point, so that the micro server is ensured to be still in a service enjoyable period, and then the business service is managed.
Edge computing means that an open platform integrating network, computing, storage and application core capabilities is adopted on one side close to an object or a data source to provide a nearest-end service nearby, an application program is initiated on the edge side to generate a faster network service response, and the basic requirements of the industry on real-time business, application intelligence, safety, privacy protection and the like are met. The edge computation is between the physical entity and the industrial connection, or on top of the physical entity. And the cloud computing still can access the historical data of the edge computing.
Iot, the Internet of Things (Iot) refers to the collection of any object or process needing monitoring, connection and interaction in real time and the collection of various required information such as sound, light, heat, electricity, mechanics, chemistry, biology and position through various devices and technologies such as various information sensors, radio frequency identification technology, global positioning system, infrared sensor, laser scanner and the like, and the ubiquitous connection between objects and people is realized through various possible network accesses, so that the intelligent perception, identification and management of the objects and the processes are realized. The internet of things is an information bearer based on the internet, a traditional telecommunication network and the like, and all common physical objects which can be independently addressed form an interconnected network.
The hotel management system is characterized in that the micro server is used as a link for communicating a hotel intranet service working environment and an external network equipment monitoring environment in an edge computing mode, not only can record and store hotel service data into the micro server, but also can be connected with the cloud server in a remote communication mode in an IOT (Internet of things) mode, so that the hotel management system can indirectly manage various hotel service through the micro server by means of the cloud server, wherein the hotel intranet service data or service data stream comprises guest information and the like which are always circulated in the hotel intranet environment and cannot flow out to the external network, the security and privacy of the hotel intranet service data can be fully ensured, and the hotel intranet service data can only be circulated between hotel intranet service equipment such as a hotel self-service machine and a hotel management terminal and the micro server, and cannot enter the cloud server or a cloud end; wherein extranet equipment monitoring environment, or control data flow, can ensure business data flow's normal operating, and then improve the quality of business service, stability, high efficiency and security, wherein control data flow is all the time in the extranet environment, control command is communicated through the Iot mode by cloud ware and little server, for example use the Ali cloud thing networking platform interface standard to connect, do not receive hotel environment's network influence, and then keep apart business data flow and control data flow completely through the little server that erects at hotel's intranet, both can not mutual interference, and then guarantee data operation's stability.
In addition, the integrated service can also be deployed through Docker, K8S, and Swarm, or directly deployed through bare service, where K8S is a complete version of kubernets, is more powerful and stable than K3S, and is generally suitable for cluster deployment.
As a preferred embodiment, the cloud server authenticates the micro server at a time node including a time point at which the device is started and one or more time points predetermined every day, for example, at a point in the morning of each day, or at five and seventeen points of each day, so as to ensure that the micro server is still within a service-enjoyable period, avoid the situation that the device loses the ability to manage the device once sold to a customer, and enable a hotel and an enterprise to remotely renew and maintain instead of being able to go to a home service only for renewal and maintenance, which is more convenient for maintenance and improves user experience. In addition, the enterprise can also concentrate the authorization and the management and control to a plurality of equipment of erecting a plurality of hotels that are equipped with the microserver or a plurality of equipment of a hotel through the cloud ware, and the management and control ability, including management and control quality and management and control efficiency, can obtain further promotion.
It should be noted that hotels in different regions, or the same hotel may offer different services in different seasons or at different activities. In order to ensure accurate management and control of the hotel where the micro server is installed, it is further preferable that the content authenticated by the cloud server includes the authorization time of the micro server, the hotel authorized by the micro server, and the service type of each authorized hotel, so that the enterprise can accurately manage and control each hotel and the specific service authorized for each hotel.
Further preferably, in the reporting of the state information of the micro server, the state information of the micro server includes online state information of the device, address information, CUP information, memory information, use condition of the hard disk, and error information of the hotel device. And when the state information of the micro server and the pre-stored standard information received by the cloud server are not in a preset threshold range, the cloud server performs response processing through the micro server to ensure stable, continuous, efficient and safe operation of the micro server. For example, when the cloud server monitors that the disk space of the micro server is full, the micro server notifies an operator to remotely log in the raspberry local dispatching device to perform disk space cleaning operation, or contacts a hotel operation and maintenance person to perform disk space cleaning operation.
Further preferably, the hotel device error information includes hotel device state information error and service transaction failure. And when the cloud server receives the error information of the hotel equipment, the cloud server carries out response processing through the micro server. Different error messages have different response processing modes, such as: when the card is transacted, if the cloud server monitors that no card is inserted in the card bin, the cloud server informs the hotel foreground of card supplementing operation in time through the micro server; when handling the public security travel system that reports of registering, for example receive the unstable influence of public security travel system, the cloud server monitors and does not report successfully, then in time informs the proscenium of hotel through little server and mends to this can promote hotel user's experience of registering, ensures that the hotel can be high-efficient, high-quality, steady operation.
When the cloud server monitors the abnormal state information of the micro server or the error information of hotel equipment in an Iot communication mode, in order to facilitate positioning, the micro server log information can be uploaded through a micro server log processing flow. The specific process is as follows: the cloud server uploads the log through the micro server in an Iot mode, the micro server uploads log information to the cloud server after receiving the request, and after the log information is uploaded successfully, the micro server sends a message that the log is uploaded successfully to the cloud server in an Iot communication mode. In addition, the micro server can also periodically and actively upload log information to the cloud server. By uploading the log information of the micro server, unlimited data can be stored on line and can be accessed anywhere, so that hotel management or hotel management and control, real-time and later decision analysis are facilitated, and cost is saved.
The updating mode of the version of the micro server is divided into a passive updating mode and an active updating mode, wherein the passive updating mode is that the latest version on the line is automatically inquired when the micro server is started every time, and the business service is updated in real time; the active updating is that the cloud server informs the micro server to update the version through an Iot informing mode when monitoring that the version of the micro server is not the latest version.
Further preferably, the service management service includes:
the UI Server provides an interface for accessing the background for the front end, and performs authentication and service request distribution on a front end user, wherein the front end comprises a self-service machine equipment end and a hotel management end;
the Order Server is used for Order management service, and the Order is created, check-in and check-out are handled, house card making and receipt printing are carried out through self-service machine equipment;
the Pay Server is used for providing a payment service for the self-service machine equipment and informing the hotel PMS management system after payment is successful;
the Hotel Server is a Hotel management service, and is used for configuring and managing a PMS (permanent magnet system) management system of the Hotel through a Hotel management web end;
vip Server: the member center is used for managing members of the hotel and realizing the management of the hotel on the internal private area flow;
a User Server: user management, namely, information is input to a manager of the hotel and identity verification is carried out;
PMS Adapter: connecting a PMS management system of the hotel;
PSB Adapter: and (4) connecting a PSB management system of the hotel.
It is to be understood that the foregoing scenarios are only examples, and do not constitute a limitation on application scenarios of the technical solutions provided in the embodiments of the present application, and the technical solutions of the present application may also be applied to other scenarios. For example, as can be known by those skilled in the art, with the evolution of system architecture and the emergence of new service scenarios, the technical solution provided in the embodiments of the present application is also applicable to similar technical problems.
The above-mentioned serial numbers of the embodiments of the present application are merely for description and do not represent the merits of the embodiments.
In the present application, the same or similar term concepts, technical solutions and/or application scenario descriptions will be generally described only in detail at the first occurrence, and when the description is repeated later, the detailed description will not be repeated in general for brevity, and when understanding the technical solutions and the like of the present application, reference may be made to the related detailed description before the description for the same or similar term concepts, technical solutions and/or application scenario descriptions and the like which are not described in detail later.
All possible combinations of the technical features in the embodiments are not described in the present application for the sake of brevity, but should be considered as the scope of the present application as long as there is no contradiction between the combinations of the technical features.
It will be appreciated by persons skilled in the art that the embodiments of the invention described above and shown in the drawings are given by way of example only and are not limiting of the invention. The advantages of the present invention have been fully and effectively realized. The functional and structural principles of the present invention have been shown and described in the examples, and any variations or modifications of the embodiments of the present invention may be made without departing from the principles.

Claims (8)

1. Hotel management system based on edge computing, comprising:
the system comprises a micro server, a service management server and a service management server, wherein the micro server is erected in an intranet environment of a hotel network, is loaded with integrated services, records and manages the service of the hotel through the integrated services, and stores the service to the micro server;
and the cloud server is in communication connection with the micro server, authenticates and confirms the micro server at a preset time node, and then manages the business service, wherein the business service comprises a control center service and a business management service, and the control center service comprises the reporting of micro server state information, the uploading of micro server log information and the updating of a micro server version.
2. The edge-computing-based hospitality management system of claim 1, wherein the integrated services are deployed through K3S, docker, K8S, swarm, or bare service direct.
3. The edge-computing-based hospitality management system of claim 1, wherein the time node at which said cloud server authenticates said micro-server comprises a device boot-up time and one or more time points scheduled daily.
4. The edge-computing-based hospitality management system of claim 3, wherein the content of said cloud server authenticating said micro-server comprises an authorization time of the micro-server, micro-server authorized hotels, and a service category of each authorized hotel.
5. The hotel management system according to any one of claims 1 to 4, wherein in the reporting of the state information of the micro-server, the state information of the micro-server includes online state information of the device, address information, CUP information, memory information, usage of a hard disk, and hotel device error information, and the cloud server performs response processing through the micro-server when the state information of the micro-server and the pre-stored standard information are not within a predetermined threshold range.
6. The hotel management system based on edge computing as set forth in claim 5, wherein the hotel device error information comprises hotel device status information error and service transaction failure, and the cloud server performs response processing through the micro server when receiving the hotel device error information.
7. The edge-computing-based hospitality management system of claim 6, wherein said traffic management services comprise:
the UI Server provides an interface for accessing the background for the front end, and performs authentication and service request distribution on a front end user, wherein the front end comprises a self-service machine equipment end and a hotel management end;
the Order Server is used for Order management service, and the Order is created, check-in and check-out are handled, house card making and receipt printing are carried out through self-service machine equipment;
the Pay Server is used for providing a payment service for the self-service machine equipment and informing the hotel PMS management system after payment is successful;
the Hotel Server is used for Hotel management service, and is used for configuring and managing a PMS (permanent magnet system) management system of the Hotel through a Hotel management web end;
vip Server: the member center is used for managing members of the hotel and realizing the management of the hotel on the internal private area flow;
a User Server: user management, namely, information is input to a manager of the hotel and identity verification is carried out;
PMS adapter: connecting a PMS management system of the hotel;
PSB adapter: and (4) connecting a PSB management system of the hotel.
8. The edge-computing-based hospitality management system of claim 7, wherein said micro-server is communicatively connected with said cloud server via an internet of things (Iot).
CN202210837061.8A 2022-07-15 2022-07-15 Hotel management system based on edge calculation Active CN115208922B (en)

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