CN114819624A - Method, device and system for distributing work orders in field operation - Google Patents
Method, device and system for distributing work orders in field operation Download PDFInfo
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Abstract
The invention discloses a field operation work order distribution method, a device and a system in the technical field of marketing operation of a power supply system, wherein the field operation work order distribution method comprises the following steps: generating a work order to be distributed based on the field operation demand information; dividing the work orders to be distributed into different types of work orders to be distributed; acquiring related information of an operator; and distributing different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers. According to the invention, the work orders of the field work operation are reasonably distributed to the field measurement operators, so that the work efficiency of the field measurement operators and the response timeliness rate of the field work order processing are improved.
Description
Technical Field
The invention relates to a method, a device and a system for distributing work orders for field operation, and belongs to the technical field of power supply marketing operation.
Background
In the field of power supply marketing operation, field operators often face a large number of work orders, and the work orders can be randomly distributed to different personnel for processing according to work experience of the workers, so that unreasonable work distribution is probably caused, the work efficiency is reduced, and the time for finishing the work orders is definitely wasted.
In the current marketing field operation, a field operation work order is generated according to the abnormal conditions reported by a user feedback or metering device, and then the work order is distributed to field operation personnel according to the week, so that the temporary work order fed back by the user cannot respond in time, and the processing efficiency of the field operation work order needs to be improved.
Disclosure of Invention
The invention aims to overcome the defects in the prior art, provides a method, a device and a system for distributing a field operation work order, and solves the technical problem of unreasonable distribution of the field operation work order.
In order to achieve the purpose, the invention is realized by adopting the following technical scheme:
in a first aspect, the present invention provides a method for distributing work orders for field work, including:
generating a work order to be distributed based on the field operation demand information;
dividing the work orders to be distributed into different types of work orders to be distributed;
acquiring related information of an operator;
and distributing different types of work orders to be distributed to proper field workers through a reservation strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
Further, dividing the job work orders to be distributed into different types of job orders to be distributed includes: and dividing the current work order to be distributed into an emergency work order to be distributed and a non-emergency work order to be distributed according to the emergency degree of the work order to be distributed.
Further, the allocating the different types of job work orders to be allocated to the appropriate field workers through the booking strategy comprises:
for the emergency work order to be distributed, calculating to obtain an individual total factor according to the time influence factor and the distance influence factor of each field worker in the current designated area;
and distributing the emergency work orders to be distributed to the field workers with the minimum personal total factor in the designated area.
Specifically, the calculation formula of the personal total factor is as follows:
F＝F t +F d
wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance impact factor;
T k ＝|T avg -T i |+T l
wherein n is the number of field operators in the current designated area, T k The remaining time of the current work order of the kth field worker in the current designated area is obtained; t is avg The historical average completion time T of the current work order of the kth field worker in the current designated area i The working duration, T, of the current work order of the kth field worker in the current designated area l The historical average working time of the current work order of the kth field worker in the current designated area in the subsequent stage is the historical average working time; d k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the emergency operation work order to be distributed is obtained.
Further, different types of job work orders to be distributed are distributed to proper field workers through a reservation strategy, and the method comprises the following steps:
for the non-emergency work order to be distributed, calculating the distance influence factor of each field worker in the current designated area;
and distributing the non-emergency work order to be distributed to the field operator with the minimum distance influence factor in the specified area.
Specifically, the calculation formula of the distance influence factor is as follows:
wherein, F d Is a distance influence factor, n is the number of field workers in the current designated area, D k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the non-emergency operation work order to be distributed is obtained.
Specifically, the field work requirement information includes: and specifying abnormal information of the metering device in the area and reserved door-to-door processing time information.
In a second aspect, the invention provides a field work order distribution device, which comprises a marketing field work platform and a field work terminal which are in communication connection;
the marketing site operation platform comprises:
the generation module is used for generating a work order to be distributed based on the field operation demand information;
the classification module is used for classifying the work orders to be distributed into different types of work orders to be distributed;
the acquisition module is used for acquiring relevant information of an operator;
the work order distribution module distributes different types of work orders to be distributed to proper field operators through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the operators;
and the field operation terminal receives and stores different types of work orders to be distributed sent by the work order distribution module in the marketing field operation platform.
In a third aspect, the present invention provides a field work order distribution system, comprising a storage medium and a processor;
the storage medium is used for storing instructions;
the processor is configured to operate in accordance with the instructions to perform the method of any of claims 1-7.
Compared with the prior art, the invention has the following beneficial effects:
the invention discloses a method, a device and a system for distributing field operation work orders, which are used for distributing different types of work orders to be distributed to proper field operation personnel by means of a predetermined distribution strategy based on the types of the work orders to be distributed, operation position information contained in the work orders to be distributed and related information of the operation personnel, and can improve the working efficiency of the field operation personnel and the response timeliness rate of field operation work order processing.
According to the method and the device, the work orders to be distributed are divided into the emergency work orders to be distributed and the non-emergency work orders to be distributed according to the emergency degree of the work orders to be distributed, different distribution strategies are adopted according to different types of work orders, the time consumed by the field workers in the routes of the work orders is reduced, the response time of the field emergency work orders is shortened, and the overall work efficiency of the field workers is improved.
Drawings
FIG. 1 is a flow chart of a method for distributing work orders for field work according to an embodiment of the present invention;
FIG. 2 is a flowchart of a method for distributing work orders for marketing a work platform in a field according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a work order distribution apparatus for field work according to an embodiment of the present invention;
fig. 4 is a flowchart illustrating an operation of a field worker on the field operation terminal according to an embodiment of the present invention.
Detailed Description
The technical solutions of the present invention are described in detail below with reference to the drawings and specific examples, and it should be understood that the specific embodiments in the examples and examples of the present application are detailed descriptions of the technical solutions of the present application, and are not limitations of the technical solutions of the present application, and technical features of the examples and embodiments of the present application may be combined with each other without conflict.
The term "and/or" herein is merely an association describing an associated object, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
Example one
Fig. 1 is a flowchart of a field work order distribution method according to an embodiment of the present invention, where the field work order distribution method provided in this embodiment is applicable to a terminal, and can be executed by a field work order distribution device, where the field work order distribution device can be implemented by software and/or hardware, and the field work order distribution device can be integrated in the terminal, for example: any smart phone, tablet computer or computer device with a communication function.
Referring to fig. 1, the field work order distribution method of the present embodiment includes the following steps:
generating a work order to be distributed based on the field operation demand information;
dividing the work orders to be distributed into different types of work orders to be distributed;
acquiring related information of an operator;
and distributing different types of work orders to be distributed to proper field workers through a reservation strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
In a specific implementation manner of the embodiment of the present invention, the field operation demand information includes: the method comprises the steps that information such as metering device abnormal information and user reserved door-to-door processing time (namely the user expected door-to-door processing time) in a designated area is obtained from a 95598 system and a power utilization information acquisition system, and the metering device abnormal information specifically comprises user number information, user name information, metering device longitude and latitude information, user contact information, abnormal phenomenon occurrence time information and the like.
In a specific implementation manner of the embodiment of the present invention, dividing the job order to be allocated into different types of job orders to be allocated includes: and dividing the current work order to be distributed into an emergency work order to be distributed and a non-emergency work order to be distributed according to the emergency degree of the work order to be distributed.
In a specific implementation manner of the embodiment of the present invention, the allocating different types of job tickets to be allocated to suitable field workers through a booking policy includes:
for the emergency work order to be distributed, calculating to obtain an individual total factor according to the time influence factor and the distance influence factor of each field worker in the current designated area;
distributing the emergency work order to be distributed to the field operator with the minimum personal total factor in the designated area;
specifically, the calculation formula of the personal total factor is as follows:
F＝F t +F d
wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance impact factor;
T k ＝|T avg -T i |+T l
wherein n is the number of field operators in the current designated area, T k The remaining time of the current work order of the kth field worker in the current designated area is obtained; t is avg The historical average completion time T of the current work order of the kth field worker in the current designated area i The working duration, T, of the current work order of the kth field worker in the current designated area l The historical average of the subsequent stages of the current work order of the kth field worker in the current designated areaThe working time length; d k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the emergency operation work order to be distributed is obtained.
Further, different types of job work orders to be distributed are distributed to proper field workers through a reservation strategy, and the method comprises the following steps:
for the non-emergency work order to be distributed, calculating the distance influence factor of each field worker in the current designated area;
and distributing the non-emergency work order to be distributed to the field operator with the minimum distance influence factor in the specified area.
Specifically, the calculation formula of the distance influence factor is as follows:
wherein, F d Is a distance influence factor, n is the number of field workers in the current designated area, D k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the non-emergency operation work order to be distributed is obtained.
In the following, the field work order allocation method in the above embodiment of the present invention is described in detail with reference to the specific embodiment, an implementation subject of the field work order allocation method in this embodiment is a marketing field work platform, and in other embodiments of this embodiment, the implementation subject of the field work order allocation method may also be another management platform/device/equipment/system.
More specifically, referring to fig. 2, a specific implementation method of the above embodiment includes the following steps:
s1, acquiring abnormal information of a metering device, namely acquiring the abnormal information of the metering device pushed from a national power supply 95598 system and a power utilization information acquisition system; step S2 is executed, wherein the abnormal information of the metering device includes user number information, user name information, longitude and latitude information of the metering device, user contact information, abnormal phenomenon information, and abnormal phenomenon occurrence time information.
S2, generating an operation order to be distributed, performing abnormal door-to-door processing time with a user reservation metering device, generating an operation work order to be distributed, and dividing the operation work order to be distributed into an emergency operation work order to be distributed and a non-emergency operation work order to be distributed according to the abnormal door-to-door processing time with the user reservation metering device and the emergency degree of the operation work order to be distributed; step S3 is executed, where the job ticket information to be distributed includes user number information, user name information, metering device longitude and latitude information, user contact information, abnormal phenomenon information, abnormal occurrence time information, expected processing time information, urgency information, and the like.
S3, inquiring the field operator information of the area where the work order metering device to be distributed is located, namely all the field operator information in the specified area related to the abnormal metering device; step S4 is executed, in which the field worker information includes the worker number, the current state, the current work order number, the current position, the current field work execution stage, all the work order information to be processed, and the like.
S4, judging whether idle field operating personnel exist or not, namely judging whether idle field operating personnel exist in the specified area or not, and if so, executing a step S5; if not, go to step S7.
S5, acquiring position information of field operators, allocating the work orders to be allocated to the nearest field operators, namely inquiring and acquiring information of all idle field operators in the designated area, comparing the current position of the field operators with the position of a metering device related in the work orders to be allocated according to the current position information of the field operators, automatically sending the work orders to be allocated to the field operation terminal of the nearest field operators, and executing the step S6; the steps S4 and S5 refer to: distributing the emergency work order to be distributed to the field operator with the minimum personal total factor in the designated area; the calculation formula of the personal total factor is F ═ F t +F d (ii) a Wherein the content of the first and second substances,f is a total factor of the individual, F t As a time-influencing factor, F d Is a distance-affecting factor; since the field worker is in an idle state in this step, F t Since 0 is set, only the distance influence factors of the field workers in the idle state need to be compared.
S6, judging whether the distributed work order is an emergency work order, if so, executing a step S601; if not, go to step S602,
and S601, after receiving the emergency work order distribution notice, the field operation personnel immediately go to the abnormal field of the metering device to carry out field operation.
And S602, after receiving the non-emergency work order distribution notice, the field operator carries out field work according to the distributed work order sequence.
S7, judging whether the work order to be distributed is an emergency work order to be distributed, if so, executing the step S701; if not, go to step S8.
S701, calculating the remaining time of the current work order of the field worker, and executing the step S702; the operation flow of the field operator is shown in fig. 4, and the operation stage information includes a stage serial number, a stage name and the working duration of the current stage.
S702, calculating time influence factors of all non-idle field operating personnel, namely inquiring the current stage in the historical field operating work orders of all non-idle field operating personnel in the designated area, acquiring the average working time of the subsequent stage, calculating the time influence factors of the incomplete work of all non-idle field operating personnel, and executing the step S703; wherein, the time influence factor of a single field operator is as follows:
T k ＝|T avg -T i |+T l
wherein n is the number of field operators in the current designated area, T k The current assigned area is the kth field operatorThe remaining time of the previous job ticket; t is avg The historical average completion time T of the current work order of the kth field worker in the current designated area i The working duration, T, of the current work order of the kth field worker in the current designated area l And the historical average working time of the current work order of the kth field worker in the current specified area in the subsequent stage is obtained.
S703, calculating distance influence factors of all field operating personnel in a non-idle state, and then executing the step S704; the calculation formula of the distance influence factor of a single operator is as follows:
D k and the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the emergency operation work order to be distributed is obtained.
S704, calculating total factors of all field operating personnel in a non-idle state; step S705 is executed, wherein the total factor includes:
F＝F t +F d
wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance influencing factor.
And S705, distributing the emergency work order to be distributed to the field operator with the minimum total factor, and immediately processing the distributed emergency work order after the field operator is informed to complete the current work order.
And S706, after receiving the emergency work order distribution notice, the field operation personnel check the distributed work order information through the field operation terminal, and immediately go to the position of the metering device in the emergency work order to carry out field operation after finishing the current work order.
And S8, inquiring all distributed but unprocessed job order information, acquiring the position of the unprocessed job order metering device, and executing the step S801.
S801, comparing the positions of all distributed but unprocessed work order metering devices with the positions of the metering devices to be distributed with non-emergency work orders, acquiring information of work orders corresponding to the distributed but unprocessed work order metering devices which are closest to the positions of the non-emergency work order metering devices to be distributed, and executing the step S802; the work order information comprises a work order number, a work order belonging operator number, a metering device position and a work order queuing number.
S802, distributing the non-emergency work orders to be distributed to the field workers to which the work orders with the closest distance obtained by comparison in the step S801 belong, arranging the processing sequence of the non-emergency work orders to be distributed after the field workers, and executing the step S803.
And S803, after the marketing field operation platform distributes the non-emergency operation work order, the marketing field operation platform issues the operation work order distribution notice to a field operation terminal of a field operator, and the field operator checks the distributed work order information through the field operation terminal and carries out field operation in sequence.
According to the field operation work order distribution method provided by the embodiment of the invention, based on the type of the work order to be distributed, the operation position information contained in the work order to be distributed and the related information of the operator, different types of work orders to be distributed are distributed to proper field operators by means of a predetermined distribution strategy, so that the working efficiency of the field operators and the response timeliness rate of the field operation work order processing can be improved.
According to the embodiment of the invention, the work orders to be distributed are divided into the emergency work orders to be distributed and the non-emergency work orders to be distributed according to the emergency degree of the work orders to be distributed, and different distribution strategies are adopted aiming at different types of work orders, so that the time consumption of the field workers in the routes of a plurality of work orders is reduced, the response time of the field emergency work orders is shortened, and the overall work efficiency of the field workers is improved.
Example two
The embodiment of the invention provides a field operation work order distribution device, which comprises:
the generation module is used for generating a work order to be distributed based on the field operation demand information;
the classification module is used for classifying the work orders to be distributed into different types of work orders to be distributed;
the acquisition module is used for acquiring relevant information of an operator;
and the work order distribution module distributes different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
In a specific implementation manner of the embodiment of the present invention, an execution method of the field work order distribution device of the embodiment specifically includes the following steps:
generating a work order to be distributed based on the field operation demand information;
dividing the work orders to be distributed into different types of work orders to be distributed;
acquiring related information of an operator;
and distributing different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
In a specific implementation manner of the embodiment of the present invention, the field operation demand information includes: the method comprises the steps that information such as metering device abnormal information and user reserved door-to-door processing time (namely the user expected door-to-door processing time) in a designated area is obtained from a 95598 system and a power utilization information acquisition system, and the metering device abnormal information specifically comprises user number information, user name information, metering device longitude and latitude information, user contact information, abnormal phenomenon occurrence time information and the like.
In a specific implementation manner of the embodiment of the present invention, dividing the job order to be allocated into different types of job orders to be allocated includes: and dividing the current work order to be distributed into an emergency work order to be distributed and a non-emergency work order to be distributed according to the emergency degree of the work order to be distributed.
In a specific implementation manner of the embodiment of the present invention, the allocating different types of job tickets to be allocated to suitable field workers through a booking policy includes:
for the emergency work order to be distributed, calculating to obtain an individual total factor according to the time influence factor and the distance influence factor of each field worker in the current designated area;
distributing the emergency work order to be distributed to the field operator with the minimum personal total factor in the designated area;
specifically, the calculation formula of the personal total factor is as follows:
F＝F t +F d
wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance impact factor;
T k ＝|T avg -T i |+T l
wherein n is the number of field operators in the current designated area, T k The remaining time of the current work order of the kth field worker in the current designated area is obtained; t is avg The historical average completion time T of the current work order of the kth field worker in the current designated area i The working duration, T, of the current work order of the kth field worker in the current designated area l The historical average working time of the current work order of the kth field worker in the current designated area in the subsequent stage is the historical average working time; d k For the kth current in the current designated areaThe distance between the current real-time position of the field operator and the operation position contained in the emergency operation work order to be distributed.
Further, different types of job work orders to be distributed are distributed to proper field workers through a reservation strategy, and the method comprises the following steps:
for the non-emergency work order to be distributed, calculating the distance influence factor of each field worker in the current designated area;
and distributing the non-emergency work order to be distributed to the field operator with the minimum distance influence factor in the specified area.
Specifically, the calculation formula of the distance influence factor is as follows:
wherein, F d Is a distance influence factor, n is the number of field workers in the current designated area, D k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the non-emergency operation work order to be distributed is obtained.
In the following, the field work order allocation method in the above embodiment of the present invention is described in detail with reference to the specific embodiment, an implementation subject of the field work order allocation method in this embodiment is a marketing field work platform, and in other embodiments of this embodiment, the implementation subject of the field work order allocation method may also be another management platform/device/equipment/system.
More specifically, referring to fig. 2, a specific implementation method of the above embodiment includes the following steps:
s1, acquiring abnormal information of a metering device, namely acquiring the abnormal information of the metering device pushed from a national power supply 95598 system and a power utilization information acquisition system; step S2 is executed, wherein the abnormal information of the metering device includes user number information, user name information, longitude and latitude information of the metering device, user contact information, abnormal phenomenon information, and abnormal phenomenon occurrence time information.
S2, generating an operation order to be distributed, performing abnormal door-to-door processing time with a user reservation metering device, generating an operation work order to be distributed, and dividing the operation work order to be distributed into an emergency operation work order to be distributed and a non-emergency operation work order to be distributed according to the abnormal door-to-door processing time with the user reservation metering device and the emergency degree of the operation work order to be distributed; step S3 is executed, where the job ticket information to be distributed includes user number information, user name information, metering device longitude and latitude information, user contact information, abnormal phenomenon information, abnormal occurrence time information, expected processing time information, urgency information, and the like.
S3, inquiring the field operator information of the area where the work order metering device to be distributed is located, namely all the field operator information in the specified area related to the abnormal metering device; step S4 is executed, in which the field worker information includes the worker number, the current state, the current job work order number, the current position, the current field job execution stage, all the job work order information to be processed, and the like.
S4, judging whether idle field operating personnel exist or not, namely judging whether idle field operating personnel exist in the specified area or not, and if so, executing a step S5; if not, go to step S7.
S5, acquiring position information of field operators, allocating the work orders to be allocated to the nearest field operators, namely inquiring and acquiring information of all idle field operators in the designated area, comparing the current position of the field operators with the position of a metering device related in the work orders to be allocated according to the current position information of the field operators, automatically sending the work orders to be allocated to the field operation terminal of the nearest field operator, and executing a step S6, wherein the steps S4 and S5 refer to: distributing the emergency work order to be distributed to the field operator with the minimum personal total factor in the designated area; the calculation formula of the personal total factor is F ═ F t +F d (ii) a Wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance impact factor; since the field worker is in an idle state in this step, F t Since 0 is set, only the distance influence factors of the field workers in the idle state need to be compared.
S6, judging whether the distributed work order is an emergency work order, if so, executing a step S601; if not, go to step S602,
and S601, after receiving the emergency work order distribution notice, the field operation personnel immediately go to the abnormal field of the metering device to carry out field operation.
And S602, after receiving the non-emergency work order dispatching notice, the field worker carries out field work according to the sequence of the distributed work orders.
S7, judging whether the work order to be distributed is an emergency work order to be distributed, if so, executing the step S701; if not, go to step S8.
S701, calculating the remaining time of the current work order of the field worker, and executing the step S702; the operation flow of the field operator is shown in fig. 4, and the operation stage information includes a stage serial number, a stage name and the working duration of the current stage.
S702, calculating time influence factors of all non-idle field operating personnel, namely inquiring the current stage in the historical field operating work orders of all non-idle field operating personnel in the designated area, acquiring the average working time of the subsequent stage, calculating the time influence factors of the incomplete work of all non-idle field operating personnel, and executing the step S703; wherein, the time influence factor of a single field operator is as follows:
T k ＝|T avg -T i |+T l
wherein n is the number of field operators in the current designated area, T k The remaining time of the current work order of the kth field worker in the current designated area is obtained; t is avg Is the current designationHistorical average completion time T of current work order of kth field worker in area i The working duration, T, of the current work order of the kth field worker in the current designated area l And the historical average working time of the current work order of the kth field worker in the current specified area in the subsequent stage is obtained.
S703, calculating distance influence factors of all field operating personnel in a non-idle state, and executing a step S704; the calculation formula of the distance influence factor of a single operator is as follows:
D k and the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the emergency operation work order to be distributed is obtained.
S704, calculating the total factors of all the field operating personnel in the non-idle state, and executing the step S705; wherein the total factors include:
F＝F t +F d
wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance influencing factor.
And S705, distributing the emergency work order to be distributed to the field operator with the minimum total factor, and immediately processing the distributed emergency work order after the field operator is informed to complete the current work order.
And S706, after receiving the emergency work order distribution notice, the field operation personnel check the distributed work order information through the field operation terminal, and immediately go to the position of the metering device in the emergency work order to carry out field operation after finishing the current work order.
And S8, inquiring all distributed but unprocessed job order information, acquiring the position of the unprocessed job order metering device, and executing the step S801.
S801, comparing the positions of all distributed but unprocessed work order metering devices with the positions of the metering devices to be distributed with non-emergency work orders, acquiring information of work orders corresponding to the distributed but unprocessed work order metering devices which are closest to the positions of the non-emergency work order metering devices to be distributed, and executing the step S802; the work order information comprises a work order number, a work order belonging operator number, a metering device position and a work order queuing number.
S802, distributing the non-emergency work orders to be distributed to the field workers to which the work orders with the closest distance obtained by comparison in the step S801 belong, arranging the processing sequence of the non-emergency work orders to be distributed after the field workers, and executing the step S803.
And S803, after the marketing field operation platform distributes the non-emergency operation work order, the marketing field operation platform issues the operation work order distribution notice to a field operation terminal of a field operator, and the field operator checks the distributed work order information through the field operation terminal and carries out field operation in sequence.
The field operation work order distribution device provided by the embodiment of the invention can execute the field operation work order distribution method provided by any embodiment of the invention, and has the corresponding functional modules and beneficial effects of the execution method.
EXAMPLE III
Fig. 3 is a schematic diagram of a field work order distribution device according to an embodiment of the present invention, and as shown in fig. 3, a field work order distribution device according to an embodiment of the present invention includes a marketing field work platform and a field work terminal that are communicatively connected;
the marketing site operation platform comprises:
the generation module is used for generating a work order to be distributed based on the field operation demand information;
the classification module is used for classifying the work orders to be distributed into different types of work orders to be distributed;
the acquisition module is used for acquiring relevant information of an operator;
the work order distribution module distributes different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers;
and the field operation terminal receives and stores different types of operation work orders sent by the work order distribution module in the marketing field operation platform.
The device is used for executing the field operation work order distribution method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects for executing the method.
Example four
Fig. 4 is a flowchart of the operation of the field operator on the field operation terminal according to the embodiment of the present invention, and as shown in fig. 4, in combination with the above embodiment, in combination with the field operation terminal, the operation flow of the field operator includes the following steps/stages:
and starting, the field operator enters a designated area and logs in the field operation terminal.
And receiving and storing different types of work orders to be distributed sent by a work order distribution module in the marketing field work platform by the field work terminal, and confirming the work orders distributed to the field work terminal by field workers on the field work terminal.
And (4) performing site investigation on the environment, abnormal conditions and the like of the work order according to the confirmed work order distributed to the work order and by combining the relevant information recorded in the work order.
The preparation before work, which is carried out according to the investigation condition, comprises a work tool, a work material, a work flow, a predicted work time and the like.
And starting working on the spot.
And performing field operation.
And (5) receiving the work, completing the field operation, and verifying the operation effect.
And filing the data, namely filing the data of the work order according to the specification requirement of the field operation terminal, and finishing the operation of the work order.
EXAMPLE five
The embodiment of the invention provides a field operation work order distribution system, which comprises a storage medium and a processor;
the storage medium is used for storing instructions;
the processor is used for operating according to the instruction to execute the field operation work order distribution method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects for executing the method, and the field operation work order distribution method comprises the following steps:
generating a work order to be distributed based on the field operation demand information;
dividing the work orders to be distributed into different types of work orders to be distributed;
acquiring related information of an operator;
and distributing different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above description is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, several modifications and variations can be made without departing from the technical principle of the present invention, and these modifications and variations should also be regarded as the protection scope of the present invention.
Claims (10)
1. A method for distributing work orders for on-site operations, comprising:
generating a work order to be distributed based on the field operation demand information;
dividing the work orders to be distributed into different types of work orders to be distributed;
acquiring related information of an operator;
and distributing different types of work orders to be distributed to proper field workers through a reservation strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
2. The on-site work order distribution method according to claim 1, wherein the step of dividing the work orders to be distributed into different types of work orders to be distributed comprises the following steps: and dividing the current work order to be distributed into an emergency work order to be distributed and a non-emergency work order to be distributed according to the emergency degree of the work order to be distributed.
3. The field work order distribution method according to claim 2, wherein the distributing different types of work orders to be distributed to proper field workers through a booking strategy comprises the following steps:
for the emergency work order to be distributed, calculating to obtain an individual total factor according to the time influence factor and the distance influence factor of each field worker in the current designated area;
and distributing the emergency work orders to be distributed to the field workers with the minimum personal total factor in the designated area.
4. A method as claimed in claim 3, wherein the calculation formula of the personal total factor is:
F＝F t +F d
wherein F is a personal total factor, F t As a time-influencing factor, F d Is a distance impact factor;
T k ＝|T avg -T i |+T l
wherein n is the field operator in the current designated areaNumber, T k The remaining time of the current work order of the kth field worker in the current designated area is obtained; t is avg The historical average completion time T of the current work order of the kth field worker in the current designated area i The working duration, T, of the current work order of the kth field worker in the current designated area l Historical average work duration of the current work order of the kth field worker in the current designated area in the subsequent stage; d k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the emergency operation work order to be distributed is obtained.
5. The field work order distribution method according to claim 2, wherein different types of work orders to be distributed are distributed to proper field workers through a booking strategy, and the method comprises the following steps:
for the non-emergency work order to be distributed, calculating the distance influence factor of each field worker in the current designated area;
and distributing the non-emergency work order to be distributed to the field operator with the minimum distance influence factor in the specified area.
6. The method as claimed in claim 5, wherein the distance-influencing factor is calculated by the formula:
wherein, F d Is a distance influence factor, n is the number of field workers in the current designated area, D k And the distance between the current real-time position of the kth field worker in the current designated area and the operation position contained in the non-emergency operation work order to be distributed is obtained.
7. The method as claimed in claim 1, wherein the on-site work order distribution method comprises the following steps: and the abnormal information of the metering device in the designated area and the information of the reserved door-to-door processing time of the user.
8. An on-site work order distribution apparatus, the apparatus comprising:
the generation module is used for generating a work order to be distributed based on the field operation demand information;
the classification module is used for classifying the work orders to be distributed into different types of work orders to be distributed;
the acquisition module is used for acquiring relevant information of an operator;
and the work order distribution module distributes different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers.
9. The field work order distribution device is characterized by comprising a marketing field work platform and a field work terminal which are in communication connection;
the marketing site operation platform comprises:
the generation module is used for generating a work order of the operation to be distributed based on the field operation demand information;
the classification module is used for classifying the work orders to be distributed into different types of work orders to be distributed;
the acquisition module is used for acquiring relevant information of an operator;
the work order distribution module distributes different types of work orders to be distributed to proper field workers through a booking strategy based on the types of the work orders to be distributed, the work position information contained in the work orders to be distributed and the related information of the workers;
and the field operation terminal receives and stores different types of work orders to be distributed sent by the work order distribution module in the marketing field operation platform.
10. A field work order distribution system comprising a storage medium and a processor;
the storage medium is used for storing instructions;
the processor is configured to operate in accordance with the instructions to perform the method of any of claims 1-7.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116258228A (en) * | 2022-09-07 | 2023-06-13 | 中远海运科技股份有限公司 | Operation work order optimizing and dispatching method in municipal comprehensive maintenance mode |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116258228A (en) * | 2022-09-07 | 2023-06-13 | 中远海运科技股份有限公司 | Operation work order optimizing and dispatching method in municipal comprehensive maintenance mode |
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