CN114662953A - Internet of things equipment operation and maintenance method, device, equipment and medium - Google Patents
Internet of things equipment operation and maintenance method, device, equipment and medium Download PDFInfo
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Abstract
The invention discloses an operation and maintenance method, device, equipment and medium of equipment of the Internet of things.
Description
Technical Field
The invention relates to the technical field of Internet of things, in particular to an operation and maintenance method, device, equipment and medium for Internet of things equipment.
Background
At present, the operation and maintenance of the internet of things equipment are generally divided into daily routing inspection and emergency operation and maintenance. In the routine inspection process, a manager is required to manually create an inspection plan of each device, namely, inspection tasks of each device are manually distributed to each operation and maintenance person, and then the operation and maintenance person inspects and rechecks the devices.
However, as the magnitude of the internet of things equipment increases, the equipment inspection needs to consume more operation and maintenance manpower, so that the manpower cost gradually increases, and after the number of the operation and maintenance personnel increases, the distribution difficulty and the communication complexity are increased for the management personnel, the management personnel are difficult to reasonably distribute the inspection tasks of the equipment, and the inspection cycle of the equipment cannot be reasonably defined, so that the operation and maintenance efficiency is low, and the operation and maintenance cost increases. Therefore, the prior art has the technical defects of unreasonable equipment inspection task allocation, unreasonable equipment inspection period, low operation and maintenance efficiency and high operation and maintenance cost.
Disclosure of Invention
The invention provides an operation and maintenance method, device, equipment and medium of equipment of the Internet of things, which are used for solving the technical problems of unreasonable equipment inspection task allocation and unreasonable equipment inspection period, improving the operation and maintenance efficiency of the equipment of the Internet of things and reducing the operation and maintenance cost of the equipment of the Internet of things.
According to an aspect of the invention, an operation and maintenance method for equipment of the internet of things is provided, and the method comprises the following steps:
determining a target scope corresponding to a target inspection rule, wherein the target scope comprises at least one device to be inspected;
acquiring device statistical data corresponding to the device to be inspected in the target action domain and operation and maintenance reference information corresponding to each operation and maintenance person;
and determining the target inspection rule based on the equipment statistical data and the operation and maintenance reference information, wherein the target inspection rule comprises target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
Optionally, the device statistics includes a device online rate, a device failure rate, a device transmission rate, and a device effective rate, the operation and maintenance reference information includes a maintenance timeliness rate, a maintenance effective rate, location information, and attribute information, the target inspection rule is determined based on the device statistics and the operation and maintenance reference information, and the method includes:
determining a target inspection frequency corresponding to the equipment to be inspected based on the equipment online rate, the equipment failure rate, the equipment transmission rate and the equipment effective rate corresponding to the equipment to be inspected;
and determining target operation and maintenance personnel corresponding to the equipment to be inspected in each operation and maintenance personnel based on the maintenance timeliness rate, the maintenance effective rate, the position information and the attribute information corresponding to each operation and maintenance personnel.
Optionally, the method further includes:
generating a task work order corresponding to each target operation and maintenance personnel based on the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance personnel corresponding to the equipment to be inspected;
and sending the task work order to terminal equipment associated with the target operation and maintenance personnel.
Optionally, the task work order includes at least two devices to be inspected, and the method further includes:
determining a task execution route of the target operation and maintenance personnel based on the position information of the target operation and maintenance personnel, the position information of each equipment to be inspected and the task emergency level of each equipment to be inspected;
and sending the task execution route to a terminal device associated with the target operation and maintenance personnel.
Optionally, the method further includes:
acquiring inspection item inspection data corresponding to the equipment to be inspected, which is transmitted by each terminal equipment;
determining equipment to be processed and the corresponding urgency of the equipment to be processed based on the inspection data of the inspection item;
and generating an emergency work order based on the urgency corresponding to the equipment to be processed and the equipment type of the equipment to be processed.
Optionally, the method further includes:
when the inspection item inspection data transmitted by the terminal equipment are detected, determining the position information of the terminal equipment and the position information of the equipment to be inspected corresponding to the inspection item inspection data;
and judging whether the terminal equipment is positioned in the effective inspection range of the equipment to be inspected based on the position information of the terminal equipment and the position information of the equipment to be inspected, and if so, receiving inspection data of the inspection item transmitted by the terminal equipment.
Optionally, the method further includes:
judging the operation and maintenance item feedback integrity of a target operation and maintenance person associated with the terminal equipment based on the inspection data of the inspection item transmitted by the terminal equipment;
judging whether the inspection item inspection data is valid or not based on the corresponding position information of the terminal equipment when the inspection item inspection data is transmitted and the position information of the equipment to be inspected corresponding to the inspection item inspection data;
and determining a task rechecking value of a target operation and maintenance person associated with the terminal equipment according to the operation and maintenance item feedback integrity and whether the inspection data of the inspection item is valid.
According to another aspect of the present invention, there is provided an operation and maintenance device for internet of things equipment, the device including:
the scope determining module is used for determining a target scope corresponding to the target inspection rule, wherein the target scope comprises at least one device to be inspected;
the data acquisition module is used for acquiring equipment statistical data corresponding to the equipment to be inspected in the target action domain and operation and maintenance reference information corresponding to each operation and maintenance worker;
and the rule determining module is used for determining the target inspection rule based on the equipment statistical data and the operation and maintenance reference information, wherein the target inspection rule comprises target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
According to another aspect of the present invention, there is provided an electronic apparatus including:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor to enable the at least one processor to execute the method for maintaining the operation of the internet of things device according to any embodiment of the present invention.
According to another aspect of the present invention, a computer-readable storage medium is provided, where computer instructions are stored, and the computer instructions are configured to cause a processor to implement the operation and maintenance method for the internet of things device according to any embodiment of the present invention when executed.
According to the technical scheme of the embodiment of the invention, the target action domain corresponding to the target patrol inspection rule is determined, the equipment statistical data of each device to be patrolled in the target action domain and the operation and maintenance reference information of each operation and maintenance person are obtained, and the target patrol inspection frequency and the target operation and maintenance person corresponding to each device to be patrolled in the target patrol inspection rule are determined according to the equipment statistical data and the operation and maintenance reference information, so that the automatic distribution of the patrol inspection tasks of each Internet of things device and the automatic determination of the patrol inspection period are realized, the technical problems of unreasonable distribution of the patrol inspection tasks and unreasonable patrol inspection period in the prior art are solved, the operation and maintenance efficiency of each Internet of things device is improved, and the operation and maintenance cost of each Internet of things device is reduced.
It should be understood that the statements in this section do not necessarily identify key or critical features of the embodiments of the present invention, nor do they necessarily limit the scope of the invention. Other features of the present invention will become apparent from the following description.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a schematic flow diagram of an operation and maintenance method for equipment of the internet of things according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of an operation and maintenance method of an internet of things device according to a second embodiment of the present invention;
fig. 3 is a schematic flow chart of an operation and maintenance method of an internet of things device according to a third embodiment of the present invention;
fig. 4 is a schematic structural diagram of an operation and maintenance device of an internet of things device according to a fourth embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to a fifth embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Moreover, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Example one
Fig. 1 is a schematic flow diagram of an operation and maintenance method for internet of things equipment according to an embodiment of the present invention, where the embodiment is applicable to a case where routing inspection tasks are automatically allocated to each piece of internet of things equipment, and the method may be executed by an operation and maintenance device for internet of things equipment, which may be implemented in a hardware and/or software manner, and may be configured in electronic equipment such as a mobile phone, a computer, and a tablet. As shown in fig. 1, the method includes:
s110, determining a target scope corresponding to the target inspection rule, wherein the target scope comprises at least one device to be inspected.
The target scope can be a scope selected according to the target routing inspection rule; the scope may be a collection of internet of things devices. For example, each internet of things device may be divided into project-level, product-level, grid-level, or area-level scopes; of course, finer scopes may also be partitioned according to actual needs.
In this embodiment, the target inspection rule only takes effect on each device to be inspected in the target scope. Specifically, the scope selected by the administrator in the process of configuring the target routing inspection rule may be determined as the target scope.
It should be noted that, in this embodiment, all the internet of things devices are divided into scopes, and by establishing the relationship between the routing inspection rule and the scope, the rules can be added, modified, or deleted in the specified scope, and all the internet of things devices in the scope can apply the routing inspection rule, so that the coupling degree between the routing inspection rule and the system is reduced.
And S120, acquiring the statistical data of the equipment to be inspected in the target action domain and the operation and maintenance reference information corresponding to each operation and maintenance personnel.
After the target scope is determined, the device statistical data corresponding to all the devices to be inspected in the target scope and the operation and maintenance reference information corresponding to all the operation and maintenance personnel can be obtained.
The statistical data of the equipment can be statistical data analyzed according to historical operating data of the equipment to be patrolled and examined, such as equipment failure rate, equipment online rate and the like. The operation and maintenance reference information may be information analyzed according to historical maintenance data of the internet of things equipment by operation and maintenance personnel, such as maintenance timeliness rate, maintenance effectiveness rate, and the like.
Optionally, the device statistical data includes a device online rate, a device failure rate, a device transmission rate, and a device effective rate, and the operation and maintenance reference information includes a maintenance timeliness rate, a maintenance effective rate, location information, and attribute information. The attribute information may include professional skill information, working time information, or unit maintenance time of the operation and maintenance personnel. The unit maintenance time can be the time required by operation and maintenance personnel to maintain the equipment of the internet of things once.
For example, the embodiment may acquire historical operation data of each device to be inspected in the target action domain from a big data warehouse, and analyze device statistical data of each device to be inspected; and historical operation and maintenance data of each maintainer is obtained from the big data warehouse, and operation and maintenance reference information of each maintainer is analyzed according to the historical operation and maintenance data.
S130, determining the target inspection rule based on the equipment statistical data and the operation and maintenance reference information, wherein the target inspection rule comprises target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
Specifically, after the device statistical data of the device to be inspected and the operation and maintenance reference information of the operation and maintenance personnel are obtained, the target inspection rule can be automatically generated according to the device statistical data and the operation and maintenance reference information. Wherein, the target patrol inspection rule can comprise the target patrol inspection frequency of each equipment to be patrolled and inspected and the target operation and maintenance personnel responsible for the operation and maintenance of the equipment to be patrolled and inspected.
In this embodiment, the target inspection frequency of the device to be inspected may be determined according to the device statistical data of the device to be inspected. If the target inspection frequency of the equipment to be inspected is determined according to the fault rate of the equipment to be inspected, the larger the fault rate is, the higher the corresponding target inspection frequency is. In addition, the target operation and maintenance personnel corresponding to the equipment to be inspected can be determined according to the operation and maintenance reference information of the operation and maintenance personnel. For example, the target operation and maintenance personnel corresponding to the equipment to be inspected is determined according to the professional skill information of each operation and maintenance personnel, or the target operation and maintenance personnel corresponding to the equipment to be inspected is determined according to the professional skill information or unit maintenance time of each operation and maintenance personnel, and the like.
For example, the determining the target inspection rule based on the device statistics and the operation and maintenance reference information may be: determining a target inspection frequency corresponding to the equipment to be inspected based on the equipment online rate, the equipment failure rate, the equipment transmission rate and the equipment effective rate corresponding to the equipment to be inspected; and determining a target operation and maintenance person corresponding to the equipment to be inspected in each operation and maintenance person based on the maintenance timeliness rate, the maintenance effective rate, the position information and the attribute information corresponding to each operation and maintenance person.
Wherein, the attribute information may include at least one of professional skill information, working time information and unit maintenance time. Specifically, the operation and maintenance personnel capable of executing the inspection task of the equipment to be inspected can be matched according to professional skill information in the attribute information of each operation and maintenance personnel, if the number of the matched operation and maintenance personnel is one, the operation and maintenance personnel can be directly used as target operation and maintenance personnel, if the number of the matched operation and maintenance personnel is multiple, the operation and maintenance personnel can be further screened from the multiple operation and maintenance personnel according to the maintenance timeliness rate, the maintenance efficiency rate, the working time length information in the position information or the attribute information and the unit maintenance time of the maintenance personnel.
For example, corresponding weight values may be set for the maintenance timeliness rate, the maintenance effectiveness rate, the location information, the operating time information, and the unit maintenance time, respectively, and then the evaluation value of the operation and maintenance personnel may be calculated according to the maintenance timeliness rate, the maintenance effectiveness rate, the location information, the operating time information, the unit maintenance time, and each weight value, and the target operation and maintenance personnel may be determined based on the evaluation value of each operation and maintenance personnel. Or, priorities can be set for the maintenance timeliness rate, the maintenance effective rate, the position information, the working time length information and the unit maintenance time, and if the priority of the maintenance effective rate is the highest, the target operation and maintenance personnel can be determined among the operation and maintenance personnel directly according to the maintenance effective rate of the operation and maintenance personnel.
Through the mode, the automatic determination of the polling frequency of the Internet of things equipment can be realized, more reasonable operation and maintenance personnel can be appointed for each Internet of things equipment, the processing efficiency of the operation and maintenance personnel is improved, and the operation and maintenance labor cost and the operation and maintenance personnel management cost are reduced.
It should be noted that, after the target inspection rule corresponding to the target scope is generated, the target inspection rule and the corresponding target scope may be stored in the rule database in an associated manner, so that the corresponding target inspection rule may be directly matched from the rule database when the target scope needs to be subsequently operated and maintained.
According to the technical scheme, the target scope corresponding to the target patrol inspection rule is determined, the device statistical data of the devices to be patrolled and inspected in the target scope and the operation and maintenance reference information of the operation and maintenance personnel are obtained, the target patrol inspection frequency and the target operation and maintenance personnel corresponding to the devices to be patrolled and inspected in the target patrol inspection rule are determined according to the device statistical data and the operation and maintenance reference information, automatic distribution of patrol inspection tasks of the devices of the internet of things and automatic determination of patrol inspection periods are achieved, the technical problems that the distribution of the patrol inspection tasks is unreasonable and the patrol inspection periods are unreasonable in the prior art are solved, the operation and maintenance efficiency of the devices of the internet of things is improved, and the operation and maintenance cost of the devices of the internet of things is reduced.
Example two
Fig. 2 is a schematic flow chart of an operation and maintenance method for an internet of things device according to a second embodiment of the present invention, where on the basis of the foregoing embodiments, optionally, the method further includes: generating a task work order corresponding to each target operation and maintenance person based on the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance person corresponding to the equipment to be inspected; and sending the task work order to terminal equipment associated with the target operation and maintenance personnel. As shown in fig. 2, the method includes:
s210, determining a target scope corresponding to the target inspection rule, wherein the target scope comprises at least one device to be inspected.
S220, acquiring device statistical data corresponding to the device to be inspected and operation and maintenance reference information corresponding to each operation and maintenance person in the target action domain, and determining the target inspection rule based on the device statistical data and the operation and maintenance reference information.
The target inspection rule comprises a target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
And S230, generating a task work order corresponding to each target operation and maintenance personnel based on the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance personnel corresponding to the equipment to be inspected, and sending the task work order to the terminal equipment associated with the target operation and maintenance personnel.
The task work order can be used for describing the operation and maintenance tasks required to be executed by the target operation and maintenance personnel. The task work order can comprise all equipment to be patrolled and examined, which is needed by the target operation and maintenance personnel; the task work order can also comprise position information and inspection time corresponding to each equipment to be inspected, which are required by the target operation and maintenance personnel.
Specifically, the equipment to be inspected, which needs to be responsible for each target operation and maintenance person, can be determined according to the target operation and maintenance person corresponding to each equipment to be inspected in the target inspection rule. The number of the devices to be inspected, which each target operation and maintenance personnel needs to be responsible for, can be one or more. Furthermore, for each target operation and maintenance person, the inspection time of the equipment to be inspected can be determined according to the target inspection frequency of the equipment to be inspected, which needs to be responsible by the target operation and maintenance person, and the task work order of the target operation and maintenance person is generated according to the equipment to be inspected, which needs to be responsible by the target operation and maintenance person, and the inspection time of each equipment to be inspected.
The embodiment can be used for automatically sending the task work order to the terminal equipment associated with the target operation and maintenance personnel when the task work order is generated, determining at least one prompt time (such as the previous 10 minutes, the previous 20 minutes, the previous 5 minutes and the like of the inspection time) according to the inspection time in the task work order, and sending the operation and maintenance prompt information to the terminal equipment at each prompt time. The terminal device associated with the target operation and maintenance personnel may be an electronic device such as a mobile phone, a tablet computer, a smart watch, a notebook computer, and the like, and specifically, the task work order may be sent to an application program, a WeChat applet, a WEB, a mailbox, a short message, a WeChat for an enterprise, or a nail on the terminal device.
Certainly, when the task work order of the target operation and maintenance personnel comprises a plurality of devices to be inspected, the optimal route of the target operation and maintenance personnel can be analyzed according to the emergency degree and the distance of the devices to be inspected, and the optimal route is sent to the terminal device, so that the operation and maintenance efficiency of the target operation and maintenance personnel is improved.
Optionally, the task work order includes at least two devices to be inspected, and the method further includes: determining a task execution route of the target operation and maintenance personnel based on the position information of the target operation and maintenance personnel, the position information of each equipment to be inspected and the task emergency level of each equipment to be inspected; and sending the task execution route to terminal equipment associated with the target operation and maintenance personnel.
The task emergency level of the equipment to be inspected can be preset or determined by the equipment type of the equipment to be inspected. Specifically, the target distance between the equipment to be inspected and the target operation and maintenance personnel can be calculated according to the position information of the target operation and maintenance personnel and the position information of the equipment to be inspected, the processing priority of each equipment to be inspected is determined according to the target distance and the task emergency level, and the task execution route of the target operation and maintenance personnel is generated according to the processing priority.
Exemplarily, the processing priority of each device to be inspected is determined according to the target distance and the task emergency level, and may be: and calculating a reference value corresponding to each equipment to be inspected according to the target distance, the distance weight, the task emergency level and the task level weight, and determining the processing priority of each equipment to be inspected based on each reference value. The task level weight and the distance weight may be preset. If the task level weight is greater than the distance weight, the task emergency equipment to be inspected is maintained preferentially; or the distance weight is greater than the task level weight so as to preferentially maintain the equipment to be inspected, which is relatively close to the task level weight, and improve the maintenance efficiency.
In the optional embodiment, the optimal route of the target operation and maintenance personnel is analyzed according to the urgency degree of the equipment to be patrolled and examined and the distance of the equipment to be patrolled and examined, and the optimal route is sent to the terminal equipment, so that the operation and maintenance work efficiency is further improved.
According to the technical scheme, the task work orders corresponding to the target operation and maintenance personnel are generated through the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance personnel, and the task work orders are sent to the terminal equipment of the target operation and maintenance personnel, so that the task reminding of the operation and maintenance personnel is realized, and the operation and maintenance personnel can maintain the equipment of the Internet of things conveniently. Compare with the scheme that the operation and maintenance personnel inquired the thing networking device that needs to maintain on the system by oneself, the scheme that this embodiment provided can avoid the operation and maintenance personnel to omit the thing networking device that needs to maintain, can also realize reminding the maintenance of operation and maintenance personnel through the task work order.
EXAMPLE III
Fig. 3 is a schematic flow chart of an operation and maintenance method for an internet of things device according to a third embodiment of the present invention, where on the basis of the foregoing embodiments, optionally, the method further includes: acquiring inspection item inspection data corresponding to the equipment to be inspected, which is transmitted by each terminal equipment; determining equipment to be processed and the corresponding urgency of the equipment to be processed based on the inspection data of the inspection item; and generating an emergency work order based on the urgency corresponding to the equipment to be processed and the equipment type of the equipment to be processed. As shown in fig. 3, the method includes:
s310, determining a target scope corresponding to the target inspection rule, wherein the target scope comprises at least one device to be inspected.
S320, acquiring the device statistical data corresponding to the device to be inspected in the target action domain and the operation and maintenance reference information corresponding to each operation and maintenance personnel, and determining the target inspection rule based on the device statistical data and the operation and maintenance reference information.
The target inspection rule comprises a target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
S330, generating a task work order corresponding to each target operation and maintenance personnel based on the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance personnel corresponding to the equipment to be inspected, and sending the task work order to the terminal equipment associated with the target operation and maintenance personnel.
S340, acquiring inspection item inspection data corresponding to the equipment to be inspected, which are transmitted by each terminal device, and determining the equipment to be processed and the urgency degree corresponding to the equipment to be processed based on the inspection item inspection data.
The inspection data of the inspection item can be obtained by the terminal equipment and the equipment to be inspected through the near field communication technology. That is, the equipment to be patrolled and examined can be when the near field communication chip of detection terminal equipment, to terminal equipment automatic transmission inspection item check data, terminal equipment will patrol and examine item check data transmission to high in the clouds again. The inspection data of the inspection item can comprise error code information, operation information, state information and other data. Through near field communication technology, can realize patrolling and examining the automatic filling of item inspection data, need not artificial filling, when improving fortune dimension efficiency, can also ensure to patrol and examine the accuracy of item inspection data.
In this embodiment, besides the data to be automatically transmitted by the inspection equipment, the inspection data of the inspection item may also include data recorded by the target operation and maintenance personnel, such as a real shot image, problem description information, and the like.
In an optional implementation manner, before the inspection item inspection data transmitted by the terminal device is acquired, the inspection item inspection data may be verified to determine whether the inspection item inspection data is valid data.
For example, optionally, the method further comprises: when the inspection item inspection data transmitted by the terminal equipment is detected, determining the position information of the terminal equipment and the position information of the equipment to be inspected corresponding to the inspection item inspection data; and judging whether the terminal equipment is positioned in the effective inspection range of the equipment to be inspected based on the position information of the terminal equipment and the position information of the equipment to be inspected, and if so, receiving inspection data of the inspection item transmitted by the terminal equipment.
Specifically, the electronic fence (effective inspection range) of the equipment to be inspected can be determined through the position information of the equipment to be inspected, and if the terminal equipment is located in the electronic fence, inspection data of inspection items transmitted by the receiving terminal equipment can be determined. By verifying the position of the data transmitted by the terminal equipment before receiving the inspection data of the inspection item, the operation and maintenance feedback which is not in the effective inspection range is invalid, the inspection data of the inspection item transmitted by the terminal equipment outside the effective inspection range is prevented from being received, and the invalid operation and maintenance of the operation and maintenance personnel is further avoided.
Further, after the inspection data of the inspection item is obtained, the inspection data of the inspection item can be analyzed to determine whether abnormal or faulty equipment, namely equipment to be processed exists, and the urgency degree corresponding to the equipment to be processed is determined.
In this embodiment, the polling index may also be generated according to the obtained polling item inspection data, where the polling index may be a hard index for equipment polling, such as a service life of a battery, a maintenance cycle of a network card, and the like. Of course, the inspection indexes corresponding to the equipment to be inspected, which are transmitted by the terminal equipment, can also be directly received, and the inspection indexes are obtained by the terminal equipment through calculation based on inspection data of the inspection items, namely, the calculation rules of the inspection indexes are introduced into the terminal equipment, the inspection quality is automatically calculated by the terminal equipment, the calculation amount of a cloud is saved, the precision is improved, and manual input is reduced.
And S350, generating an emergency work order based on the urgency degree corresponding to the equipment to be processed and the equipment type of the equipment to be processed.
In this embodiment, after determining that the device to be processed exists, the emergency work order may be automatically dispatched to the city management event processing pool. Specifically, an emergency work order that can describe the device to be processed may be generated according to the urgency corresponding to the device to be processed and the device type of the device to be processed, so that the device to be processed may be maintained through the emergency work order.
After the inspection item inspection data transmitted by the target operation and maintenance personnel through the terminal equipment is obtained, the feedback information of the target operation and maintenance personnel can be rechecked. As, optionally, the method further comprises: judging the operation and maintenance item feedback integrity of a target operation and maintenance person associated with the terminal equipment based on the inspection data of the inspection items transmitted by the terminal equipment; judging whether the inspection item inspection data is valid or not based on the corresponding position information of the terminal equipment when the inspection item inspection data is transmitted and the position information of the equipment to be inspected corresponding to the inspection item inspection data; and determining a task rechecking value of a target operation and maintenance person associated with the terminal equipment according to the operation and maintenance item feedback integrity and whether the inspection data of the inspection item is valid.
For example, whether an unrefed item exists in the inspection data of the routing inspection item and whether the description of the feedback item is clear can be determined, and the feedback integrity of the operation and maintenance item is determined according to the quantity and the attribute of the unrefed item and the feedback item with unclear description. Optionally, whether there are non-feedback items and whether the description of the feedback items is clear can be determined according to the operation and maintenance data stored in the big data warehouse in history.
Or, whether the terminal equipment is located in the effective inspection range of the equipment to be inspected can be judged according to the corresponding position information of the terminal equipment in the process of transmitting the inspection data of the inspection item and the position information of the equipment to be inspected, and if yes, the inspection data of the inspection item is effective.
And further, calculating a task rechecking value of the target operation and maintenance personnel according to the operation and maintenance item feedback integrity of each equipment to be inspected corresponding to the target operation and maintenance personnel and whether the inspection data of the inspection items are valid.
For example, if the target operation and maintenance person corresponds to 10 devices to be inspected, and inspection item inspection data of 5 devices to be inspected is invalid, it may be determined that the task rechecking value of the target operation and maintenance person is 50%, and the task rechecking value may not be passed. Of course, the task rechecking value of the target operation and maintenance personnel can be analyzed by taking the operation and maintenance data stored in the big data warehouse in history as the reference basis of rechecking.
In the above optional embodiment, the task rechecking value of the target operation and maintenance personnel is further determined by determining whether the operation and maintenance item feedback integrity and the inspection data of the inspection item are valid, so that the automatic rechecking of the operation and maintenance task is realized, and the historical operation and maintenance data can be used as the reference basis to analyze the task rechecking value, thereby solving the technical problem that no reference basis exists when the administrator rechecks, and improving the rechecking accuracy.
According to the technical scheme, the inspection data of the inspection items corresponding to the equipment to be inspected, which are transmitted by each terminal device, are acquired, the equipment to be processed and the urgency degree corresponding to the equipment to be processed are determined according to the inspection data of the inspection items, and then an emergency work order is generated according to the urgency degree and the equipment type, so that the automatic dispatch of the emergency of the fault or abnormal equipment is realized.
Example four
Fig. 4 is a schematic structural diagram of an operation and maintenance device of an internet of things device according to a fourth embodiment of the present invention. As shown in fig. 4, the apparatus includes: scope determination module 410, data acquisition module 420, and rule determination module 430.
The scope determining module 410 is configured to determine a target scope corresponding to a target inspection rule, where the target scope includes at least one device to be inspected;
a data obtaining module 420, configured to obtain device statistics data corresponding to the device to be inspected in the target action domain and operation and maintenance reference information corresponding to each operation and maintenance worker;
and a rule determining module 430, configured to determine the target inspection rule based on the device statistical data and the operation and maintenance reference information, where the target inspection rule includes a target inspection frequency corresponding to the device to be inspected and target operation and maintenance personnel.
Optionally, the device statistical data includes a device online rate, a device failure rate, a device transmission rate, and a device effective rate, the operation and maintenance reference information includes a maintenance timeliness rate, a maintenance effective rate, location information, and attribute information, and the rule determining module 430 is specifically configured to:
determining a target inspection frequency corresponding to the equipment to be inspected based on the equipment online rate, the equipment failure rate, the equipment transmission rate and the equipment effective rate corresponding to the equipment to be inspected; and determining target operation and maintenance personnel corresponding to the equipment to be inspected in each operation and maintenance personnel based on the maintenance timeliness rate, the maintenance effective rate, the position information and the attribute information corresponding to each operation and maintenance personnel.
Optionally, the apparatus further includes a work order generating module and a work order sending module; wherein the content of the first and second substances,
the work order generation module is used for generating a task work order corresponding to each target operation and maintenance personnel based on the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance personnel corresponding to the equipment to be inspected;
and the work order sending module is used for sending the task work order to the terminal equipment associated with the target operation and maintenance personnel.
Optionally, the task work order includes at least two devices to be inspected, and the work order sending module is further configured to determine a task execution route of the target operation and maintenance worker based on the position information of the target operation and maintenance worker, the position information of each device to be inspected, and the task emergency level of each device to be inspected; and sending the task execution route to a terminal device associated with the target operation and maintenance personnel.
Optionally, the device further comprises a check data receiving module and an emergency work order dispatching module; wherein the content of the first and second substances,
the inspection data receiving module is used for acquiring inspection item inspection data corresponding to the equipment to be inspected, which is transmitted by each terminal equipment;
the emergency work order dispatching module is used for determining equipment to be processed and the corresponding urgency degree of the equipment to be processed based on the inspection data of the inspection items; and generating an emergency work order based on the urgency corresponding to the equipment to be processed and the equipment type of the equipment to be processed.
Optionally, the inspection data receiving module is further configured to determine, when it is detected that the inspection item inspection data is transmitted by the terminal device, location information of the terminal device and location information of a device to be inspected corresponding to the inspection item inspection data; and judging whether the terminal equipment is positioned in the effective inspection range of the equipment to be inspected based on the position information of the terminal equipment and the position information of the equipment to be inspected, and if so, receiving inspection data of the inspection item transmitted by the terminal equipment.
Optionally, the apparatus further includes a rechecking module, where the rechecking module is configured to determine, based on the inspection data of the inspection item transmitted by the terminal device, an operation and maintenance item feedback integrity of a target operation and maintenance person associated with the terminal device; judging whether the inspection item inspection data is valid or not based on the corresponding position information of the terminal equipment when the inspection item inspection data is transmitted and the position information of the equipment to be inspected corresponding to the inspection item inspection data; and determining a task rechecking value of a target operation and maintenance person associated with the terminal equipment according to the operation and maintenance item feedback integrity and whether the inspection data of the inspection item is valid.
In the embodiment, the target scope corresponding to the target inspection rule is determined, the device statistical data of each device to be inspected and the operation and maintenance reference information of each operation and maintenance person in the target scope are obtained, and the target inspection frequency and the target operation and maintenance person corresponding to each device to be inspected in the target inspection rule are determined according to the device statistical data and the operation and maintenance reference information, so that the automatic allocation of the inspection tasks of the internet of things devices and the automatic determination of the inspection period are realized, the technical problems that the allocation of the inspection tasks is unreasonable and the inspection period is unreasonable in the prior art are solved, the operation and maintenance efficiency of the internet of things devices is improved, and the operation and maintenance cost of the internet of things devices is reduced.
The operation and maintenance device for the equipment of the internet of things provided by the embodiment of the invention can execute the operation and maintenance method for the equipment of the internet of things provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method.
EXAMPLE five
Fig. 5 is a schematic structural diagram of an electronic device according to a fifth embodiment of the present invention, and fig. 5 illustrates a schematic structural diagram of an electronic device 10 that can be used to implement an embodiment of the present invention. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital assistants, cellular phones, smart phones, wearable devices (e.g., helmets, glasses, watches, etc.), and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be exemplary only, and are not meant to limit implementations of the inventions described and/or claimed herein.
As shown in fig. 5, the electronic device 10 includes at least one processor 11, and a memory communicatively connected to the at least one processor 11, such as a Read Only Memory (ROM)12, a Random Access Memory (RAM)13, and the like, wherein the memory stores a computer program executable by the at least one processor, and the processor 11 can perform various suitable actions and processes according to the computer program stored in the Read Only Memory (ROM)12 or the computer program loaded from a storage unit 18 into the Random Access Memory (RAM) 13. In the RAM 13, various programs and data necessary for the operation of the electronic apparatus 10 can also be stored. The processor 11, the ROM 12, and the RAM 13 are connected to each other via a bus 14. An input/output (I/O) interface 15 is also connected to the bus 14.
A number of components in the electronic device 10 are connected to the I/O interface 15, including: an input unit 16 such as a keyboard, a mouse, or the like; an output unit 17 such as various types of displays, speakers, and the like; a storage unit 18 such as a magnetic disk, an optical disk, or the like; and a communication unit 19 such as a network card, modem, wireless communication transceiver, etc. The communication unit 19 allows the electronic device 10 to exchange information/data with other devices via a computer network such as the internet and/or various telecommunication networks.
In some embodiments, the internet of things device operation and maintenance method may be implemented as a computer program that is tangibly embodied in a computer-readable storage medium, such as the storage unit 18. In some embodiments, part or all of the computer program may be loaded and/or installed onto the electronic device 10 via the ROM 12 and/or the communication unit 19. When loaded into RAM 13 and executed by processor 11, the computer program may perform one or more of the steps of the internet of things device operation and maintenance method described above. Alternatively, in other embodiments, the processor 11 may be configured to perform the internet of things device operation and maintenance method by any other suitable means (e.g., by way of firmware).
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuitry, Field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), system on a chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.
A computer program for implementing the methods of the present invention may be written in any combination of one or more programming languages. These computer programs may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus, such that the computer programs, when executed by the processor, cause the functions/acts specified in the flowchart and/or block diagram block or blocks to be performed. A computer program can execute entirely on a machine, partly on a machine, as a stand-alone software package partly on a machine and partly on a remote machine or entirely on a remote machine or server.
In the context of the present invention, a computer-readable storage medium may be a tangible medium that can contain, or store a computer program for use by or in connection with an instruction execution system, apparatus, or device. A computer readable storage medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. Alternatively, the computer readable storage medium may be a machine readable signal medium. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on an electronic device having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user can provide input to the electronic device. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic, speech, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), Wide Area Networks (WANs), blockchain networks, and the internet.
The computing system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server can be a cloud server, also called a cloud computing server or a cloud host, and is a host product in a cloud computing service system, so that the defects of high management difficulty and weak service expansibility in the traditional physical host and VPS service are overcome.
It should be understood that various forms of the flows shown above may be used, with steps reordered, added, or deleted. For example, the steps described in the present invention may be executed in parallel, sequentially, or in different orders, and are not limited herein as long as the desired results of the technical solution of the present invention can be achieved.
The above-described embodiments should not be construed as limiting the scope of the invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may be made in accordance with design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. An operation and maintenance method for equipment of the Internet of things is characterized by comprising the following steps:
determining a target scope corresponding to a target inspection rule, wherein the target scope comprises at least one device to be inspected;
acquiring device statistical data corresponding to the device to be inspected in the target action domain and operation and maintenance reference information corresponding to each operation and maintenance person;
and determining the target inspection rule based on the equipment statistical data and the operation and maintenance reference information, wherein the target inspection rule comprises target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
2. The method of claim 1, wherein the device statistics include a device online rate, a device failure rate, a device transmission rate, and a device availability rate, wherein the operation reference information includes a maintenance timeliness rate, a maintenance availability rate, location information, and attribute information, and wherein determining the target routing inspection rule based on the device statistics and the operation reference information comprises:
determining a target inspection frequency corresponding to the equipment to be inspected based on the equipment online rate, the equipment failure rate, the equipment transmission rate and the equipment effective rate corresponding to the equipment to be inspected;
and determining a target operation and maintenance person corresponding to the equipment to be inspected in each operation and maintenance person based on the maintenance timeliness rate, the maintenance effective rate, the position information and the attribute information corresponding to each operation and maintenance person.
3. The method of claim 1, further comprising:
generating a task work order corresponding to each target operation and maintenance personnel based on the target inspection frequency corresponding to the equipment to be inspected and the target operation and maintenance personnel corresponding to the equipment to be inspected;
and sending the task work order to terminal equipment associated with the target operation and maintenance personnel.
4. The method of claim 3, wherein the task work order includes at least two devices to be inspected, the method further comprising:
determining a task execution route of the target operation and maintenance personnel based on the position information of the target operation and maintenance personnel, the position information of each equipment to be inspected and the task emergency level of each equipment to be inspected;
and sending the task execution route to terminal equipment associated with the target operation and maintenance personnel.
5. The method of claim 3, further comprising:
acquiring inspection item inspection data corresponding to the equipment to be inspected, which is transmitted by each terminal equipment;
determining equipment to be processed and the corresponding urgency of the equipment to be processed based on the inspection data of the inspection item;
and generating an emergency work order based on the urgency corresponding to the equipment to be processed and the equipment type of the equipment to be processed.
6. The method of claim 5, further comprising:
when the inspection item inspection data transmitted by the terminal equipment is detected, determining the position information of the terminal equipment and the position information of the equipment to be inspected corresponding to the inspection item inspection data;
and judging whether the terminal equipment is positioned in the effective inspection range of the equipment to be inspected based on the position information of the terminal equipment and the position information of the equipment to be inspected, and if so, receiving inspection data of the inspection item transmitted by the terminal equipment.
7. The method of claim 5, further comprising:
judging the operation and maintenance item feedback integrity of a target operation and maintenance person associated with the terminal equipment based on the inspection data of the inspection item transmitted by the terminal equipment;
judging whether the inspection item inspection data is valid or not based on the corresponding position information of the terminal equipment when the inspection item inspection data is transmitted and the position information of the equipment to be inspected corresponding to the inspection item inspection data;
and determining a task rechecking value of a target operation and maintenance person associated with the terminal equipment according to the operation and maintenance item feedback integrity and whether the inspection data of the inspection item is valid.
8. The utility model provides an thing networking device fortune dimension device, its characterized in that, the device includes:
the scope determining module is used for determining a target scope corresponding to the target inspection rule, wherein the target scope comprises at least one device to be inspected;
the data acquisition module is used for acquiring equipment statistical data corresponding to the equipment to be inspected in the target action domain and operation and maintenance reference information corresponding to each operation and maintenance person;
and the rule determining module is used for determining the target inspection rule based on the equipment statistical data and the operation and maintenance reference information, wherein the target inspection rule comprises target inspection frequency corresponding to the equipment to be inspected and target operation and maintenance personnel.
9. An electronic device, characterized in that the electronic device comprises:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores a computer program executable by the at least one processor, the computer program being executable by the at least one processor to enable the at least one processor to perform the internet of things device operation and maintenance method of any one of claims 1-7.
10. A computer-readable storage medium storing computer instructions for causing a processor to implement the method for maintaining and operating internet of things device as claimed in any one of claims 1-7 when executed.
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115019413A (en) * | 2022-07-02 | 2022-09-06 | 深圳市海曼科技股份有限公司 | Method and device for automatic inspection management and computer equipment |
| CN115424364A (en) * | 2022-08-01 | 2022-12-02 | 上海寰声智能科技有限公司 | Method and system for polling conference management and control platform |
| CN116842000A (en) * | 2023-07-19 | 2023-10-03 | 北京亿宇嘉隆科技有限公司 | Operation and maintenance management method and system for database |
| CN117010601A (en) * | 2023-09-28 | 2023-11-07 | 武汉吧哒科技股份有限公司 | Data processing method, device, computer equipment and computer readable storage medium |
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2022
- 2022-03-30 CN CN202210331311.0A patent/CN114662953A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115019413A (en) * | 2022-07-02 | 2022-09-06 | 深圳市海曼科技股份有限公司 | Method and device for automatic inspection management and computer equipment |
| CN115424364A (en) * | 2022-08-01 | 2022-12-02 | 上海寰声智能科技有限公司 | Method and system for polling conference management and control platform |
| CN116842000A (en) * | 2023-07-19 | 2023-10-03 | 北京亿宇嘉隆科技有限公司 | Operation and maintenance management method and system for database |
| CN116842000B (en) * | 2023-07-19 | 2024-01-02 | 北京亿宇嘉隆科技有限公司 | Operation and maintenance management method and system for database |
| CN117010601A (en) * | 2023-09-28 | 2023-11-07 | 武汉吧哒科技股份有限公司 | Data processing method, device, computer equipment and computer readable storage medium |
| CN117010601B (en) * | 2023-09-28 | 2024-01-19 | 武汉吧哒科技股份有限公司 | Data processing method, device, computer equipment and computer readable storage medium |
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