CN114615220A

CN114615220A - Method and device for controlling message sending

Info

Publication number: CN114615220A
Application number: CN202011318870.5A
Authority: CN
Inventors: 全美玲; 王陶
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2020-11-23
Filing date: 2020-11-23
Publication date: 2022-06-10
Anticipated expiration: 2040-11-23
Also published as: CN114615220B; CN116708335A

Abstract

The method for controlling the message sending comprises the steps of responding to the re-editing operation of the historical conversation messages displayed on the chat interface, displaying selection controls corresponding to the historical conversation messages in the chat interface, responding to the selection operation of the selection controls of the selected historical conversation messages, combining and displaying the message content of the selected historical conversation messages in a conversation input box of the chat interface, responding to the editing operation of the message content in the conversation input box, displaying the edited message content in the conversation input box, and responding to the sending operation of the message content in the conversation input box, and sending the edited message content. Therefore, the complicated steps of message editing are simplified, and the communication efficiency is improved.

Description

Method and device for controlling message sending

Technical Field

The present application relates to the field of data processing technologies, and in particular, to a method and an apparatus for controlling message sending.

Background

With the development of internet technology and intelligent terminal technology, the application of instant messaging clients is becoming more and more popular, and the conversation frequency and conversation content repetition rate of users communicating through instant messaging clients are becoming higher and higher.

In the prior art, a user (such as a customer service) usually replies the same problem to the same or different chat objects for multiple times by adopting operations such as copying, pasting, re-editing and the like. However, the communication efficiency is low because the operation steps for editing the message are complicated.

Therefore, how to simplify the complicated operation steps of message editing and improve the communication efficiency is a problem to be solved.

Disclosure of Invention

The embodiment of the application provides a method and a device for controlling message sending, which are used for simplifying the operation steps of message editing and improving the communication efficiency when a message is sent.

In one aspect, a method for controlling message transmission is provided, including:

responding to the re-editing operation aiming at the historical conversation messages displayed on the chat interface, and displaying a selection control corresponding to each historical conversation message in the chat interface;

responding to the selection operation of the selection control for the selected historical conversation messages, and combining and displaying the message content of each selected historical conversation message in a conversation input box of the chat interface;

displaying the edited message content in the session input box in response to an editing operation for the message content in the session input box;

and sending the edited message content in response to the sending operation of the message content aiming at the conversation input box.

In one aspect, an apparatus for controlling message transmission is provided, including:

the display unit is used for responding to the re-editing operation of the historical conversation messages displayed on the chat interface and displaying the selection control corresponding to each historical conversation message in the chat interface;

the merging unit is used for responding to the selection operation of the selection control aiming at the selected historical conversation messages and merging and displaying the message contents of the selected historical conversation messages in a conversation input box of the chat interface;

an editing unit configured to display the edited message content in the conversation input box in response to an editing operation for the message content in the conversation input box;

and a sending unit, which is used for responding to the sending operation of the message content aiming at the conversation input box and sending the edited message content.

In one aspect, a control device is provided, comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor executing the program to perform the steps of any of the above-described methods of message transmission control.

In one aspect, a computer-readable storage medium is provided, on which a computer program is stored, which computer program, when being executed by a processor, carries out the steps of any of the above-mentioned methods of message transmission control.

In one aspect, a computer program product or computer program is provided, the computer program product or computer program comprising computer instructions stored in a computer readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions to cause the computer device to perform the method provided in any of the various alternative implementations of message sending control described above.

In the method and the device for controlling message sending, in response to a re-editing operation on the history session messages displayed on the chat interface, selection controls corresponding to the history session messages are displayed in the chat interface, in response to a selection operation on the selection control on the selected history session message, message contents of the selected history session messages are combined and displayed in a session input box of the chat interface, in response to an editing operation on the message contents in the session input box, the edited message contents are displayed in the session input box, and in response to a sending operation on the message contents in the session input box, the edited message contents are sent. Therefore, a plurality of historical conversation messages can be selected in batches according to the instruction of the user, and the selected historical conversation messages are edited and sent, so that the complex steps of message editing are simplified, and the communication efficiency is improved.

Additional features and advantages of the application will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the application. The objectives and other advantages of the application may be realized and attained by the structure particularly pointed out in the written description and claims hereof as well as the appended drawings.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:

fig. 1 is a schematic diagram of an application scenario of message sending control in an embodiment of the present application;

fig. 2 is a flowchart of an implementation of a method for controlling message sending in an embodiment of the present application;

fig. 3 is a flowchart of an implementation of a method for editing and sending a history message according to an embodiment of the present application;

FIG. 4a is a schematic diagram of a menu bar according to an embodiment of the present disclosure;

FIG. 4b is a diagram illustrating a message selection according to an embodiment of the present application;

FIG. 4c is a diagram illustrating contents of an input box according to an embodiment of the present application;

FIG. 4d is a schematic diagram of a chat interface after a message is sent according to an embodiment of the present application;

fig. 4e is a schematic diagram of a chat interface after forwarding a message according to an embodiment of the present application;

fig. 5 is a flowchart of an implementation of a method for editing and sending revocation messages according to an embodiment of the present application;

fig. 6 is a flowchart illustrating an implementation of a method for editing and sending a prompt message according to an embodiment of the present disclosure;

fig. 7 is an exemplary diagram of a shortcut prompt window in an embodiment of the present application;

fig. 8 is a schematic structural diagram of an apparatus for controlling message sending in an embodiment of the present application;

fig. 9 is a schematic structural diagram of a control device in an embodiment of the present application.

Detailed Description

In order to make the purpose, technical solution and beneficial effects of the present application more clear and more obvious, the present application is further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.

First, some terms referred to in the embodiments of the present application will be described to facilitate understanding by those skilled in the art.

A terminal device: may be a mobile terminal, a fixed terminal, or a portable terminal such as a mobile handset, station, unit, device, multimedia computer, multimedia tablet, internet node, communicator, desktop computer, laptop computer, notebook computer, netbook computer, tablet computer, personal communication system device, personal navigation device, personal digital assistant, audio/video player, digital camera/camcorder, positioning device, television receiver, radio broadcast receiver, electronic book device, gaming device, or any combination thereof, including the accessories and peripherals of these devices, or any combination thereof. It is also contemplated that the terminal device can support any type of interface to the user (e.g., wearable device), and the like.

A server: the cloud server can be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, and can also be a cloud server for providing basic cloud computing services such as cloud service, a cloud database, cloud computing, cloud functions, cloud storage, network service, cloud communication, middleware service, domain name service, security service, big data and artificial intelligence platforms and the like.

Artificial Intelligence (AI): the method is a theory, method, technology and application system for simulating, extending and expanding human intelligence by using a digital computer or a machine controlled by the digital computer, sensing the environment, acquiring knowledge and obtaining the best result by using the knowledge. In other words, artificial intelligence is a comprehensive technique of computer science that attempts to understand the essence of intelligence and produce a new intelligent machine that can react in a manner similar to human intelligence. Artificial intelligence is the research of the design principle and the realization method of various intelligent machines, so that the machines have the functions of perception, reasoning and decision making.

The artificial intelligence technology is a comprehensive subject and relates to the field of extensive technology, namely the technology of a hardware level and the technology of a software level. The artificial intelligence infrastructure generally includes technologies such as sensors, dedicated artificial intelligence chips, cloud computing, distributed storage, big data processing technologies, operation/interaction systems, mechatronics, and the like. The artificial intelligence software technology mainly comprises a computer vision technology, a voice processing technology, a natural language processing technology, machine learning/deep learning and the like.

Cloud storage: the distributed cloud storage system (hereinafter referred to as a storage system) refers to a storage system which integrates a large number of storage devices (storage devices are also referred to as storage nodes) of different types in a network through application software or application interfaces to cooperatively work through functions of cluster application, grid technology, distributed storage file systems and the like, and provides data storage and service access functions to the outside.

At present, a storage method of a storage system is as follows: logical volumes are created, and when created, each logical volume is allocated physical storage space, which may be the disk composition of a certain storage device or of several storage devices. The application program stores data on a certain logical volume, namely, the data is stored on a file system, the file system divides the data into a plurality of parts, each part is an object, the object not only contains the data but also contains additional information such as data identification, the file system writes each object into a physical storage space of the logical volume respectively, and the file system records storage location information of each object, so that when the application program requests to access the data, the file system can enable the application program to access the data according to the storage location information of each object.

The process of allocating physical storage space for the logical volume by the storage system specifically includes: physical storage space is divided in advance into stripes according to a set of capacity measures of objects stored in a logical volume (the measures usually have a large margin with respect to the capacity of the actual objects to be stored) and Redundant Array of Independent Disks (RAID), and one logical volume can be understood as one stripe, thereby allocating physical storage space to the logical volume.

Database (Database): in short, the user can add, query, update, delete and the like to the data in the electronic file cabinet, namely the place for storing the electronic file. A "database" is a collection of data that is stored together in a manner that can be shared by multiple users, has as little redundancy as possible, and is independent of the application.

A database management system: the computer software system designed for managing the database generally has basic functions of storage, interception, safety guarantee, backup and the like. The database management system may be categorized according to the database models it supports, such as relational, extensible markup language, or according to the types of computers supported, such as server clusters, mobile phones; or classified according to the Query Language used, such as Structured Query Language (SQL), XQuery; or by performance impulse emphasis, e.g., maximum size, maximum operating speed; or other classification schemes. Regardless of the manner of classification used, some database management systems are capable of supporting multiple query languages across categories, for example, simultaneously.

Instant messaging: a terminal service allows two or more people to instantly transfer text messages, files, voice, video, etc. using a network. Instant messaging may be used for communication between users or for communication between employees of an enterprise. A client that can provide an instant messaging service is called an instant messaging client.

An instant messaging interface: refers to an interface for displaying messages in the chat process in the instant messaging client. The instant messaging interface may not include any messages if the user is not bored with the contact.

The design concept of the embodiment of the present application is described below.

In the prior art, users usually adopt operations such as copying, pasting, re-editing and the like to repeatedly reply similar problems to the same or different chat objects. However, the communication efficiency is low because the operation steps for editing the message are complicated.

For example, in the customer service field, customer service personnel are required to have a huge number of conversations with different users each day. In the conversation process, a user may repeatedly present similar problems, and in order to avoid replying the same conversation to the user and improve the user satisfaction, customer service personnel usually need to copy, paste, re-edit and then send each selected historical conversation message in sequence. However, the complex message editing operation causes the workload of the customer service staff to be large and the working efficiency to be low.

Therefore, a technical solution for controlling message sending is urgently needed, so that the operation steps of message editing are simplified and the communication efficiency is improved when a message is sent.

In view of batch selection and editing and sending of multiple historical conversation messages, the embodiment of the application provides a message sending control scheme, in which a terminal device selects multiple historical conversation messages in a chat interface of a user according to an instruction of the user, combines message contents of the selected multiple historical conversation messages, displays the combined message contents in a conversation input box in the chat interface, and re-edits and sends the combined message contents.

Further explaining the technical solutions provided by the embodiments of the present application, the following detailed description is made with reference to the accompanying drawings and the detailed description. Although the embodiments of the present application provide method steps as shown in the following embodiments or figures, more or fewer steps may be included in the method based on conventional or non-inventive efforts. In steps where no necessary causal relationship exists logically, the order of execution of the steps is not limited to that provided by the embodiments of the present application. The method can be executed in sequence or in parallel according to the method shown in the embodiment or the figure when the method is executed in an actual processing procedure or a device.

The terms "first," "second," and the like in the description and in the claims, as well as in the drawings, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments described herein are capable of operation in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

Fig. 1 is a schematic diagram of an application scenario of message sending control, where the application scenario includes a plurality of terminal devices (i.e., a first terminal device 110, a second terminal device 120, and a third terminal device 130) and a server 140. The number of the terminal devices is at least two, and each terminal device corresponds to one user. The terminal devices may establish direct communication in a peer-to-peer communication manner, or may communicate with each other through the server 140.

In fig. 1, only the user a corresponds to the first terminal device 110, the user B corresponds to the second terminal device 120, and the user C corresponds to the third terminal device 130 are taken as an example for explanation, and in practical application, the number of the terminal devices is not limited.

An instant messaging client is installed in each terminal device, the instant messaging client installed in the first terminal device 110 may be referred to as an instant messaging client 111, the instant messaging client installed in the second terminal device 120 may be referred to as an instant messaging client 121, and the instant messaging client installed in the third terminal device 130 may be referred to as an instant messaging client 131. The instant messaging client related to the embodiment of the application may be a pre-installed client, a client embedded in a certain application, or a web page version client, and the specific type of the client is not limited.

In the embodiment of the application, the terminal equipment selects a plurality of historical conversation messages in a chat interface according to a user instruction, combines the message contents of the selected plurality of historical conversation messages, displays the combined message contents in a conversation input box in the chat interface, re-edits the combined message contents, and sends the edited message contents to one or more terminal equipment.

In this embodiment of the application, the execution subject is a control device, specifically, an instant messaging client in the control device, and the control device may be a terminal device or a server, which is not limited herein.

Referring to fig. 2, a flowchart of an implementation of a method for controlling message sending according to the present application is shown. The method comprises the following specific processes:

step 200: and responding to the re-editing operation of the history session messages displayed on the chat interface, and displaying a selection control corresponding to each history session message in the chat interface.

Specifically, when step 200 is executed, the following steps may be adopted:

s2001: the control device displays a menu bar in response to a menu bar call-up operation for the chat interface.

Specifically, an instant messaging client in the control device displays a chat interface, and a user invokes an operation for triggering a menu bar in the chat interface through an input unit such as a mouse. The control device displays a menu bar in response to a menu bar call-up operation for the chat interface.

And displaying the re-edited corresponding function control in the menu bar. The chat interface is an instant messaging interface, and refers to an interface used for displaying messages in the chat process in the instant messaging client. The chat interface can occupy the whole display interface of the control device or can occupy the part of the display interface of the control device, the display screens of the control devices are different in size, and the chat interfaces are also different in size.

The chat interface comprises a chat window, a session input box, an operation panel and the like. The chat window can be a chat window between two contacts, or a chat window of a group, that is, the chat interface can be an instant messaging interface between two contacts, or an instant messaging interface of a group. There may be history messages displayed in the chat window. The dialog input box may be understood to be an area for providing user input. The operation panel may include operation keys for supporting various functions, such as operation keys for transmitting packets, video, and the like.

In one embodiment, after a user selects one of the historical conversation messages in the chat interface, a right key is clicked to trigger a menu bar to call up.

In one embodiment, a user clicks a right key or a left key at any blank position of the chat interface to trigger a menu bar to call up.

In one implementation mode, a user issues a voice control instruction to a control device to trigger menu evoking operation, a terminal device adopts a voice recognition technology in an artificial intelligence technology to recognize user voice, and a menu bar is displayed according to a recognition result.

In practical applications, the user may also trigger the menu evoking operation in other manners, which is not limited herein.

S2002: and the user clicks the functional control corresponding to the re-editing in the menu bar of the chat interface, the control equipment responds to the re-editing operation aiming at the historical conversation messages displayed on the chat interface, and the selection control corresponding to each historical conversation message is displayed in the chat interface.

Wherein, there may be one or more history conversation messages in the chat interface, and the selection control is used for selecting or deselecting the history conversation message.

It should be noted that, in the chat interface, a corresponding selection control may be displayed only for the history session message of the sending user, or a corresponding selection control may be displayed for each history session message in the chat interface. That is, the user may select the history session message transmitted by the user or may select the history session message transmitted by the chat target.

In this way, the user can batch select a plurality of historical conversation messages in the chat interface.

Step 201: and in response to the selection operation of the selection control for the selected historical conversation messages, combining and displaying the message content of each selected historical conversation message in a conversation input box of the chat interface.

Specifically, when step 201 is executed, the following steps may be adopted:

s2011: the user selects one or more history session messages to be re-edited by means of clicking and the like through an input unit of the control device. And the control equipment responds to the selection operation of the selection control for the selected historical conversation messages and acquires the identification information of the selected historical conversation messages.

2012: and acquiring message content correspondingly set by the identification information of the selected historical conversation messages.

Specifically, before step 200 is executed, corresponding identification information is set in advance for each historical conversation message, a corresponding relationship between the identification information and the message content of the historical conversation message is established, and a set containing the corresponding relationship is generated.

Wherein the identification information is used for uniquely identifying the message content of a piece of historical conversation message. By the identification information, the retrieval and acquisition efficiency of the message content is improved.

Optionally, the set may be in the form of an array, and store the message content of each historical session message and corresponding identification information. The array may be a json array, or may be other types of arrays, and is not limited herein. The json array can store the content of each message in a character string mode. The terminal device may store the historical session message and the identification information in a cloud storage or database storage manner.

In S2012, the message content set corresponding to the identification information of each selected historical session message is obtained from the json array according to the correspondence between the identification information and the message content of the historical session message.

S2013: and splicing the message contents corresponding to the selected historical conversation messages by adopting the designated characters to obtain the spliced message contents.

Specifically, if a plurality of historical session messages are determined, the message content corresponding to each historical session message is spliced in sequence by using the designated characters, so as to obtain the spliced message content.

Optionally, the designated character may be a line-feed character, so that in the subsequent step, each character string is displayed in the session input box after being divided into line feeds, and in practical application, the designated character may be set according to a practical application scene, such as "/", which is not limited herein.

If one history session message is determined, the concatenation process of the message contents is not necessary, that is, S2013 may not be executed.

In one embodiment, a function control for confirming editing and canceling editing respectively can be displayed in the chat interface. And the user triggers the functional control for confirming editing, and the control equipment adopts specified characters to splice the message contents corresponding to the selected historical conversation messages in response to the triggering operation of the functional control for confirming editing to obtain the spliced message contents.

Further, if the user triggers the function control for canceling the editing, the control device responds to the triggering operation of the function control for canceling the editing, stops the re-editing process, and resumes displaying the chat interface.

S2014: and assigning a value to the text label of the session input box according to the spliced message content.

In one embodiment, the spliced message content is copied to an intermediate variable, and the spliced message content is assigned to the text label of the conversation input box through the intermediate variable.

Alternatively, the text tag may be < textarea >. The < textarea > tag is a text input control for displaying the value of the text tag, i.e., the message content, in the conversation input box.

In practical applications, both the type and the variable name of the intermediate variable may be set according to a practical application scenario, for example, the intermediate variable is a time, and is not limited herein.

S2015: and displaying the spliced message content in the conversation input box based on the text label.

If there is one selected historical conversation message, the message content corresponding to the historical conversation message is displayed in the conversation input box.

Furthermore, a plurality of pieces of recommended session information selected by the user from the shortcut prompt window can be combined and displayed in the session input box, and message contents of a plurality of pieces of historical session messages withdrawn by the user in batches can be combined and displayed in the session input box, so that the recommended session information and/or the message contents in the session input box can be edited in the subsequent steps.

When a plurality of pieces of recommended session information selected by a user from the shortcut prompt window are displayed in the session input box in a combined manner, the following steps can be adopted:

s201 a: in response to an input operation for the conversation input box, input information in the conversation input box is acquired.

Specifically, the user performs an input operation through an input unit such as a keyboard, and the control device acquires input information in the dialog input box in response to the input operation for the dialog input box.

In one embodiment, a user performs an input operation through voice, and the control device receives the voice uttered by the user and performs audio recognition on the received voice to obtain text input information corresponding to the voice.

S201 b: and determining a plurality of pieces of recommended session information corresponding to the input information according to the acquired preset session information and the acquired historical session information.

Specifically, first, each preset speech information stored locally and a first corresponding relationship between the preset speech information and a keyword are obtained, the keyword in the input information is extracted, and the preset speech information corresponding to the input information is obtained according to the keyword in the input information and the first corresponding relationship.

And then extracting the keywords of each historical conversation message in the chat interface, acquiring a second corresponding relation between the keywords of the conversation messages and the keywords of the input information, and acquiring the historical conversation information corresponding to the input information according to the keywords of the input information and the second corresponding relation.

And then, determining preset conversation information and historical conversation information corresponding to the input information as a plurality of pieces of recommended conversation information corresponding to the input information.

Before executing S201b, the control device sets a plurality of preset dialog messages in advance, where the preset dialog messages may be set according to manual experience, or may be set correspondingly for different application scenarios, or may use a historical conversation message with a higher frequency of use as the preset dialog message according to the frequency of use of the historical conversation message of each user, which is not limited herein. The terminal setting may also preset a first correspondence between the preset conversation information and the keyword, and a second correspondence between the keyword of the conversation message and the keyword of the input information.

In the embodiment of the present application, only the first corresponding relationship and the second corresponding relationship that are established in advance are taken as an example to describe that the plurality of pieces of recommended session information corresponding to the input information are determined, in an actual application, the plurality of pieces of recommended session information corresponding to the input information may also be determined in other manners according to an actual application scenario, and the present application is not limited herein.

In the embodiment of the present application, only the multiple pieces of recommended session information corresponding to the input information are determined according to each preset session information and each historical session message, and similarly, the multiple pieces of recommended session information corresponding to the input information may be determined only according to each preset session information, or the multiple pieces of recommended session information corresponding to the input information may be determined only according to each historical session message, which is not limited herein.

S201 c: and displaying a quick prompt window based on a plurality of pieces of recommended session information corresponding to the input information.

Specifically, a selection control corresponding to each piece of recommended session information is displayed in the quick prompt window.

S201 d: and in response to the selection operation of the selection control for the selected recommendation session information, combining and displaying the selected recommendation session information in a session input box of the chat interface.

Therefore, when the user inputs information in the conversation input box, a plurality of pieces of recommended conversation information related to the input information of the user can be recommended to the user according to the input information of the user, and the plurality of pieces of recommended conversation information selected by the user are combined and displayed in the conversation input box of the chat interface.

When the message contents of a plurality of historical conversation messages which are withdrawn by the user in batches are combined and displayed in the conversation input box, the following steps can be adopted:

S201A: and responding to the withdrawing operation of the history session messages displayed on the chat interface, and displaying a selection control corresponding to each history session message in the chat interface.

Specifically, an instant messaging client in the control device displays a chat interface, and a user clicks a left/right button and the like at a blank position of the chat interface or a selected historical conversation message through an input unit such as a mouse to trigger a menu bar to call up. The control device displays a menu bar in response to a menu bar call-up operation for the chat interface. And the user clicks the message in the menu bar of the chat interface to withdraw the corresponding function control, the control equipment responds to the message operation aiming at the historical conversation messages displayed on the chat interface, and the selection control corresponding to each historical conversation message is displayed in the chat interface.

And displaying the corresponding function control withdrawn from the message in the menu bar.

In this way, messages that need to be withdrawn can be selected in batches.

S201B: and displaying an edit selection popup in response to a selection operation of a selection control for the selected historical conversation message and a trigger operation of a function control for confirming the withdrawal.

Specifically, the chat interface further displays a function control for confirming the withdrawal and a function control for canceling the withdrawal respectively, the user selects a selection control corresponding to the historical conversation message which needs to be withdrawn from the chat interface, and the function control for confirming the withdrawal is triggered. And the control device responds to the selection operation of the selection control aiming at the selected historical conversation message and the triggering operation of the function control for confirming the withdrawal, and displays an editing selection popup window on the top of the chat interface.

And displaying functional controls for confirming editing and canceling editing respectively in the editing selection popup window.

S201C: and in response to the triggering operation of the function control for confirming editing, displaying a new chat interface, and combining and displaying the message content of each selected historical conversation message in a conversation input box of the new chat interface.

Specifically, the user triggers an edit to select a function control in the popup for confirming the edit. And the control device responds to the triggering operation of the function control for confirming editing, displays a new chat interface, and combines and displays the message content of each selected historical conversation message in a conversation input box of the new chat interface.

And deleting the selected historical session messages needing to be withdrawn from the new chat interface, and displaying withdrawal prompt information for prompting the messages to be withdrawn at the positions of the withdrawn historical session messages.

Thus, when the message is withdrawn, a plurality of historical conversation messages withdrawn in batches can be merged and displayed in the message input box.

Step 202: and responding to the editing operation of the message content in the conversation input box, and displaying the edited message content in the conversation input box.

Specifically, a user edits the message content in the session input box through an input unit such as a keyboard, the control device responds to the content editing operation of the user, obtains the message content edited by the user, assigns a value to the text label of the session input box according to the message content edited by the user, and displays the edited message content in the session input box based on the text label.

Further, similarly, the recommended session information and/or the message content in the session input box may also be edited, and the edited content is displayed in the session input box, which is not described herein again.

Step 203: and sending the edited message content in response to the sending operation of the message content aiming at the conversation input box.

Specifically, when step 203 is executed, the following two ways may be adopted:

the first mode is as follows: and sending the edited message content in response to the triggering operation of the sending control in the session input box.

That is, the sending control can be clicked directly to send the message content directly to the chat object.

The second way is: responding to the triggering operation of the forwarding control in the session input box, displaying a communication friend interface, responding to the selection operation of the selection control of the selected communication friend, forwarding the edited message content to the selected communication friend, and displaying the selection controls corresponding to the communication friends in the communication friend interface.

That is, the message content can be forwarded to other communication friends in a forwarding manner.

The above embodiments will be described in detail below using several application scenarios.

In an application scenario, a history session message in a chat interface is re-edited and then sent. Referring to fig. 3, a flowchart of an implementation of a method for editing and sending a history message according to the present application is shown. The method comprises the following specific processes:

step 300: the instant messaging application displays a chat interface.

Step 301: the instant messaging application displays a menu bar in response to a menu bar call-up operation for the chat interface.

FIG. 4a is a schematic diagram of a menu bar. In fig. 4a, a plurality of history session messages are displayed in the chat interface between the customer service and user a. The user selects the historical conversation message ' sorry women ' who need to go according to the flow, and real-name authentication needs a little time ', and clicks the right button. The control device displays the menu bar in response to a menu bar call-up operation for the chat interface (i.e., right click). The menu bar comprises a plurality of function controls: copy, forward, reply, recall, re-edit, and delete.

Step 302: and the instant messaging application program responds to the triggering operation of the functional control corresponding to the re-editing in the menu bar, and displays a selection control corresponding to each historical conversation message and a functional control used for confirming the editing and canceling the editing respectively in the chat interface.

Specifically, the instant messaging application program responds to the selection operation of the selection control for the selected historical conversation message, acquires the identification information of each selected historical conversation message, acquires the message content correspondingly set by the identification information of each selected historical conversation message, and can confirm editing again or cancel editing through the function control.

Referring to fig. 4b, a message selection is illustrated. In fig. 4b, in the chat interface, a selection control corresponding to each history session message and a function control for confirming editing and canceling editing respectively are displayed. Each historical session message is correspondingly provided with corresponding Identification information, and the Identification information can be represented by an Identification (ID). For example, in fig. 4b, the id corresponding to each history session message is as follows:

and id is 3 customer service: sorry women need to go according to the flow, and real name authentication needs a little time.

id 4, user a: you can say that you can handle you well within a few minutes, and can not help me.

id 5 user a: at which point.

id is 6 customer service: i understand your worried mood, trouble you wait a little, I help you feed back now.

id 7, user a: i know that you can answer me within three days, but I are in urgency now and can not help me to prompt.

id is 8 customer service: the lady does not need to take urgency, and I help you to feed back.

In fig. 4b, the customer service selects the history session message to be re-edited and the corresponding id by selecting the control: and id is 3 customer service: sorry women need to go according to the flow, and real name authentication needs a little time. And id 8 customer service: the lady does not need to take urgency, and I help you to feed back.

Step 303: the instant messaging application determines whether to confirm the re-edit, if so, proceeds to step 304, otherwise, proceeds to step 309.

Specifically, if the instant messaging application responds to the triggering operation for the function control for confirming editing, re-editing is confirmed, and step 304 is executed, and if the instant messaging application responds to the triggering operation for the function control for canceling editing, editing is canceled, and step 309 is executed.

Step 304: and the instant messaging application program responds to the triggering operation of the functional control for confirming editing, and splices the message contents corresponding to the selected historical conversation messages by adopting the line feed character to obtain the spliced message contents.

Step 305: and the instant messaging application program assigns the text label of the session input box according to the spliced message content.

Step 306: and the instant messaging application program displays the spliced message content in the session input box based on the text label.

Step 307: the instant messaging application displays the edited message content in the session input box in response to an editing operation directed to the message content in the session input box.

In fig. 4b, the selected historical session messages are: "sorry women need to go by procedure, real name authentication needs a little time" and "women do not take urgency, i have helped you feedback. "refer to FIG. 4c, which is a diagram illustrating the contents of an input box. By adopting the line changing symbol, the people need to walk according to the flow and the real-name authentication needs a little time, and the people do not need to take urgency and have already helped to feed back. "splice after line feed, edit the spliced message content, add" there is a special person who is dealing with your demand at present. ".

Step 308: and the instant messaging application program responds to the sending operation of the message content aiming at the conversation input box and sends the edited message content.

In one embodiment, the instant messaging application sends the edited message content in response to a triggering operation for a send control in the session input box.

For example, a sending control is also displayed in fig. 4c, and when the customer service clicks the sending control, the instant messaging application program directly sends the edited message content. Fig. 4d is a schematic diagram of a chat interface after sending a message, and the content of the message sent after editing is displayed in the chat interface between the customer service and the user a.

In one embodiment, the instant messaging application program responds to the triggering operation of the forwarding control in the session input box, displays a communication friend interface, responds to the selection operation of the selection control of the selected communication friend, and forwards the edited message content to the selected communication friend.

For example, a forwarding control is also shown in FIG. 4 c. And the customer service clicks the forwarding control, the instant communication application program displays a communication friend interface, the customer service selects a communication friend in the communication friend interface, namely the user B, and triggers the forwarding confirmation function control, and the instant communication application program responds to the triggering operation of the client for the forwarding confirmation function control and forwards the edited message content to the user B selected by the customer service. Fig. 4e is a schematic diagram of a chat interface after forwarding a message. Fig. 4e is a chat interface between the customer service and the user B, in which the edited and forwarded message content is displayed.

Step 309: the instant messaging application ends the message re-editing process.

In one application scenario, the withdrawn historical session history messages are compiled and sent. Referring to fig. 5, a flowchart of an implementation of a method for editing and sending a revocation message according to the present application is shown. The method comprises the following specific processes:

step 500: the instant messaging application displays a chat interface.

Step 501: the instant messaging application displays a menu bar in response to a menu bar call-up operation for the chat interface.

Step 502: and the instant messaging application program responds to the triggering operation of the function control corresponding to the message withdrawal in the menu bar, and displays a selection control corresponding to each historical conversation message and a function control used for confirming the withdrawal and canceling the withdrawal respectively in a chat interface.

Step 503: and the instant messaging application program responds to the selection operation of the selection control aiming at the selected historical conversation message and the triggering operation of the function control used for confirming the withdrawal, and displays an editing selection popup window above the chat interface.

Step 504: and the instant messaging application program responds to the triggering operation of the functional control used for confirming editing, displays a new chat interface, and combines and displays the message content of each selected historical conversation message in a conversation input box of the new chat interface.

Specifically, the selected historical session messages needing to be withdrawn are deleted from the new chat interface, and withdrawal prompt information for prompting the messages to be withdrawn is displayed at the positions of the withdrawn historical session messages.

Step 505: the instant messaging application displays the edited message content in the session input box in response to an editing operation directed to the message content in the session input box.

Step 506: and the instant messaging application program responds to the sending operation of the message content aiming at the conversation input box and sends the edited message content.

In an application scenario, message editing and sending are performed based on recommendation prompt information. Referring to fig. 6, a flowchart of an implementation of a method for editing and sending a prompt message according to the present application is shown. The method comprises the following specific processes:

step 600: the instant messaging application displays a chat interface.

Step 601: the instant messaging application program responds to the input operation aiming at the conversation input box and acquires the input information in the conversation input box.

Step 602: and the instant communication application program determines a plurality of pieces of recommended session information corresponding to the input information according to the acquired preset session information and the acquired historical session information.

Step 603: and the instant messaging application program displays a quick prompt window based on the plurality of recommended session information corresponding to the input information.

For example, referring to FIG. 7, an exemplary diagram of a shortcut prompt window is shown. In fig. 7, the input information in the input box is "sorry", and the recommended session information related to "sorry", such as "hello", is displayed in the shortcut prompt window.

Step 604: and the instant messaging application program responds to the selection operation of the selection control aiming at the selected recommended session information, and combines and displays the selected recommended session information in a session input box of the chat interface.

Step 605: and the instant messaging application program responds to the editing operation aiming at the recommended session information in the session input box and displays the edited recommended session information in the session input box.

Step 606: and the instant messaging application program responds to the sending operation of the recommended session information aiming at the session input box and sends the edited recommended session information.

In practical application, the re-editing, the withdrawing and the re-editing, and the re-editing based on the shortcut prompt information may be applied to different application scenarios, or may be applied to the same application scenario in any two or all of them, and the execution sequence of the re-editing, the withdrawing and the re-editing, and the re-editing based on the shortcut prompt information is not limited.

Assuming that the number of the history session messages to be retransmitted is n, in the conventional technology, m operation steps such as corresponding copying and pasting need to be performed for each history session message, and when the n history session messages are displayed in the session input box, n × m steps need to be performed. In the embodiment of the present application, each historical conversation message may be selected in batch and then displayed in the conversation input box, and when n historical conversation messages are displayed in the conversation input box, only k + n steps need to be executed. Wherein m, n and k are positive integers, and k is less than m. Obviously, k + n is smaller than n m, and the larger n, i.e. the larger the number of historical session messages, the larger the difference between k + n and n m.

In the embodiment of the application, a plurality of historical conversation messages can be selected in batch, and the historical conversation messages are spliced and displayed in the conversation input box, so that the mode of repeatedly inputting the same file through a keyboard or copying and pasting input information is avoided, the complex steps of message editing are simplified, the message communication efficiency is improved, the message quick reply is realized, and the user experience is improved.

Based on the same inventive concept, the embodiment of the present application further provides a device for controlling message sending, and because the principles of the device and the apparatus for solving the problems are similar to a method for controlling message sending, the implementation of the device can refer to the implementation of the method, and repeated details are not repeated.

Fig. 8 is a schematic structural diagram of an apparatus for controlling message sending according to an embodiment of the present application. An apparatus for message transmission control includes:

a display unit 801, configured to, in response to a re-editing operation for a history session message displayed on a chat interface, display a selection control corresponding to each history session message in the chat interface;

a merging unit 802, configured to, in response to a selection operation of a selection control for the selected historical conversation message, merge and display message contents of the selected historical conversation messages in a conversation input box of the chat interface;

an editing unit 803 for displaying the edited message content in the conversation input box in response to an editing operation for the message content in the conversation input box;

a sending unit 804, configured to send the edited message content in response to a sending operation of the message content for the session input box.

Preferably, the editing unit 803 is further configured to:

responding to the withdrawing operation of the historical conversation messages displayed on the chat interface, and displaying a selection control corresponding to each historical conversation message in the chat interface;

responding to the selection operation of a selection control aiming at the selected historical conversation message and the trigger operation of the function control for confirming the withdrawal, displaying an editing selection popup, and displaying the function control respectively used for confirming the editing and canceling the editing in the editing selection popup;

and in response to the triggering operation of the function control for confirming editing, displaying a new chat interface, and combining and displaying the message content of each selected historical conversation message in a conversation input box of the new chat interface, wherein withdrawal prompt information for prompting that the selected historical conversation message is withdrawn is displayed in the new chat interface.

Preferably, the editing unit 803 is further configured to:

responding to an input operation aiming at the conversation input box, and acquiring input information in the conversation input box;

determining a plurality of pieces of recommended session information corresponding to the input information according to the acquired preset session information and the acquired historical session information;

displaying a quick prompt window based on a plurality of pieces of recommended session information corresponding to the input information, and displaying a selection control corresponding to each piece of recommended session information in the quick prompt window;

and in response to the selection operation of the selection control for the selected recommendation session information, combining and displaying the selected recommendation session information in a session input box of the chat interface.

Preferably, the merging unit 802 is configured to:

responding to the selection operation of a selection control aiming at the selected historical conversation messages, and acquiring the identification information of the selected historical conversation messages;

acquiring message contents correspondingly set by the identification information of the selected historical conversation messages;

splicing the message contents corresponding to the selected historical conversation messages by adopting designated characters to obtain spliced message contents;

assigning a value to the text label of the session input box according to the spliced message content;

and displaying the spliced message content in the conversation input box based on the text label.

Preferably, the sending unit 804 is configured to:

responding to the triggering operation of a sending control in the session input box, and sending the edited message content; or responding to the triggering operation of the forwarding control in the session input box, displaying the interfaces of the communication friends, responding to the selection operation of the selection control of the selected communication friends, forwarding the edited message content to the selected communication friends, and displaying the selection controls corresponding to the communication friends in the interfaces of the communication friends.

In the method and the device for controlling message sending, in response to a re-editing operation on the history session messages displayed on the chat interface, the selection controls corresponding to the history session messages are displayed in the chat interface, in response to a selection operation on the selection control on the selected history session message, the message content of the selected history session messages is combined and displayed in a session input box of the chat interface, in response to an editing operation on the message content in the session input box, the edited message content is displayed in the session input box, and in response to a sending operation on the message content in the session input box, the edited message content is sent. Therefore, a plurality of historical conversation messages can be selected in batches according to the instruction of the user, and the selected historical conversation messages are edited and sent, so that the complex steps of message editing are simplified, and the communication efficiency is improved.

Fig. 9 shows a schematic configuration of a control device 9000. Referring to fig. 9, a control apparatus 9000 includes: a processor 9010, a memory 9020, a power supply 9030, a display unit 9040, and an input unit 9050.

The processor 9010 is a control center of the control device 9000, connects respective components by various interfaces and lines, and executes various functions of the control device 9000 by running or executing software programs and/or data stored in the memory 9020, thereby monitoring the control device 9000 as a whole.

In this embodiment of the present application, when calling a computer program stored in the memory 9020, the processor 9010 executes the method for controlling message transmission provided in the embodiment shown in fig. 2.

Optionally, processor 9010 may include one or more processing units; preferably, the processor 9010 may integrate an application processor, which mainly handles operating systems, user interfaces, applications, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor may not be integrated with the processor 9010. In some embodiments, the processor, memory, and/or memory may be implemented on a single chip, or in some embodiments, they may be implemented separately on separate chips.

The memory 9020 may mainly include a program storage area and a data storage area, where the program storage area may store an operating system, various applications, and the like; the storage data area may store data created according to the use of the control apparatus 9000, and the like. Further, the memory 9020 may include high-speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid-state storage device.

The control device 9000 further comprises a power supply 9030 (e.g., a battery) for supplying power to each component, and the power supply may be logically connected to the processor 9010 via a power management system, so as to implement functions of managing charging, discharging, and power consumption via the power management system.

The display unit 9040 can be used to display information input by a user or information provided to the user, and various menus of the control device 9000, and the like, and in the embodiment of the present invention, is mainly used to display a display interface of each application in the control device 9000 and objects such as texts and pictures displayed in the display interface. The display unit 9040 may include a display panel 9041. The Display panel 9041 may be configured by a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like.

The input unit 9050 may be configured to receive information such as numbers or characters input by a user. The input unit 9050 may include a touch panel 9051 and other input devices 9052. Among other things, the touch panel 9051, also referred to as a touch screen, may collect touch operations by a user (e.g., operations by a user on or near the touch panel 9051 using any suitable object or accessory such as a finger, a touch pen, etc.).

Specifically, the touch panel 9051 may detect a touch operation of the user, detect signals generated by the touch operation, convert the signals into touch point coordinates, send the touch point coordinates to the processor 9010, receive a command sent from the processor 9010, and execute the command. In addition, the touch panel 9051 may be implemented by using various types such as a resistive type, a capacitive type, an infrared ray, and a surface acoustic wave. Other input devices 9052 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, power on/off keys, etc.), a trackball, a mouse, a joystick, and the like.

Of course, the touch panel 9051 may cover the display panel 9041, and when the touch panel 9051 detects a touch operation on or near the touch panel 9051, the touch panel is transmitted to the processor 9010 to determine the type of the touch event, and then the processor 9010 provides a corresponding visual output on the display panel 9041 according to the type of the touch event. Although in fig. 9 the touch panel 9051 and the display panel 9041 are implemented as two separate components to control the input and output functions of the device 9000, in some embodiments the touch panel 9051 may be integrated with the display panel 9041 to implement the input and output functions of the device 9000.

The control device 9000 may also include one or more sensors, such as a pressure sensor, a gravitational acceleration sensor, a proximity light sensor, and/or the like. Of course, the control device 9000 may also include other components such as a camera, as needed in a particular application, and since these components are not the components used with importance in the embodiments of the present application, they are not shown in fig. 9 and will not be described in detail.

Those skilled in the art will appreciate that fig. 9 is merely an example of a control device and is not meant to be limiting and may include more or fewer components than those shown, or some components may be combined, or different components.

Those of ordinary skill in the art will understand that: all or part of the steps for implementing the method embodiments may be implemented by hardware related to program instructions, and the program may be stored in a computer readable storage medium, and when executed, the program performs the steps including the method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes. Alternatively, the integrated unit of the present invention may be stored in a computer-readable storage medium if it is implemented in the form of a software functional module and sold or used as a separate product. Based on such understanding, the technical solutions of the embodiments of the present invention may be substantially implemented or portions thereof that contribute to the prior art may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the methods described in the embodiments of the present invention. And the aforementioned storage medium includes: a removable storage device, a ROM, a RAM, a magnetic or optical disk, or various other media that can store program code.

Embodiments of the present application also provide a computer program product or computer program comprising computer instructions stored in a computer-readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions, so that the computer device executes the control method of message transmission control in any of the above-described method embodiments.

Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a general hardware platform, and certainly can also be implemented by hardware. Based on such understanding, the above technical solutions substantially or partially contributing to the related art may be embodied in the form of a software product, which may be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc., and includes several instructions for enabling a control device (which may be a personal computer, a server, or a network device, etc.) to execute the methods of the various embodiments or some parts of the embodiments.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present application.

Claims

1. A method for message transmission control, comprising:

in response to the selection operation of the selection control for the selected historical conversation messages, combining and displaying the message content of each selected historical conversation message in a conversation input box of the chat interface;

displaying the edited message content in the conversation input box in response to an editing operation for the message content in the conversation input box;

and responding to the sending operation of the message content aiming at the conversation input box, and sending the edited message content.

2. The method of claim 1, prior to displaying edited message content in the conversation input box in response to an editing operation directed to message content in the conversation input box, further comprising:

responding to the selection operation of a selection control aiming at the selected historical conversation message and the triggering operation of the function control for confirming the withdrawal, and displaying an editing selection popup window, wherein function controls for confirming the editing and canceling the editing are respectively displayed in the editing selection popup window;

3. The method of claim 1, prior to displaying edited message content in the conversation input box in response to an editing operation directed to message content in the conversation input box, further comprising:

responding to the input operation aiming at the conversation input box, and acquiring input information in the conversation input box;

displaying a quick prompt window based on a plurality of pieces of recommended session information corresponding to the input information, wherein selection controls corresponding to the pieces of recommended session information are displayed in the quick prompt window;

4. The method of claim 1, wherein in response to a selection operation of a selection control for the selected historical conversation message, merging and displaying message content of the selected historical conversation messages in a conversation input box of the chat interface, comprises:

and displaying the spliced message content in a conversation input box based on the text label.

5. The method of any of claims 1-4, wherein sending the edited message content in response to the sending operation of the message content for the conversation input box comprises:

responding to the triggering operation of a sending control in the conversation input box, and sending the edited message content; alternatively, the first and second electrodes may be,

responding to the triggering operation of the forwarding control in the session input box, displaying a communication friend interface, responding to the selection operation of the selection control of the selected communication friend, forwarding the edited message content to the selected communication friend, and displaying the selection control corresponding to each communication friend in the communication friend interface.

6. An apparatus for message transmission control, comprising:

the merging unit is used for responding to the selection operation of the selection control aiming at the selected historical conversation messages, and merging and displaying the message contents of the selected historical conversation messages in a conversation input box of the chat interface;

an editing unit configured to display edited message content in the conversation input box in response to an editing operation for the message content in the conversation input box;

a sending unit, configured to send the edited message content in response to a sending operation for the message content of the session input box.

7. The apparatus of claim 6, wherein the editing unit is further to:

responding to the selection operation of a selection control aiming at the selected historical conversation message and the triggering operation of the function control for confirming the withdrawal, and displaying an editing selection popup window, wherein the editing selection popup window displays the function control for confirming the editing and canceling the editing respectively;

8. The apparatus of claim 6, wherein the editing unit is further to:

9. The apparatus of claim 6, wherein the merging unit is to:

10. The apparatus of any one of claims 6-9, wherein the sending unit is to: