CN114567704A - Interaction method applied to call and related device - Google Patents

Interaction method applied to call and related device Download PDF

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Publication number
CN114567704A
CN114567704A CN202011367126.4A CN202011367126A CN114567704A CN 114567704 A CN114567704 A CN 114567704A CN 202011367126 A CN202011367126 A CN 202011367126A CN 114567704 A CN114567704 A CN 114567704A
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China
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terminal
message
target page
gateway device
sending
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CN202011367126.4A
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Chinese (zh)
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常丽娟
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H04M7/0066—Details of access arrangements to the networks

Abstract

The application discloses an interaction method applied to calling and a related device, and belongs to the technical field of communication. The method comprises the following steps: the media server receives a call request initiated by a calling terminal to a called terminal, sends a first media resource to the calling terminal or the called terminal, sends a first message to the policy control device to request for page redirection of the terminal based on interactive operation information sent by the terminal, and sends a second message to the gateway device to indicate page redirection of the terminal after the policy control device receives the first message. According to the technical scheme, after the user carries out interaction operation based on the first media resource, the target page corresponding to the interaction operation information is displayed to the first terminal through interaction among the media server, the strategy control equipment and the gateway equipment, the corresponding page can be automatically presented to the user, the user can check the page without multiple operations, operation steps of the user are reduced, and man-machine interaction efficiency is improved.

Description

Interaction method applied to call and related device
Technical Field
The present application relates to the field of communications technologies, and in particular, to an interaction method and a related apparatus for a call.
Background
With the continuous development of communication technology, the technology of Voice Over Long Term Evolution (VOLTE) gradually enters the lives of people, and people can enjoy various types of media resource experiences. For example, a user may enjoy a video experience, such as a video coloring ring back tone, video advertisements, etc., while calling in voice. In addition, in the process of playing the media resources, the user can also carry out interactive operation on the media resources, thereby realizing the interaction with the media resources. For example, a user can display a relevant page of a media asset by clicking on a dial key.
Currently, the interaction method applied to the call is generally: and in the process of playing the media resources, the user side displays the interactive prompt information on a playing interface, if the user likes to press 1#, obtains the details to press 2#, and the like, if the interactive operation of the user is detected, the corresponding interactive operation information is sent to the media server, the media server determines a page address corresponding to the interactive operation in the interactive operation information after receiving the interactive operation information, and sends the page address to the user side in a short message mode. After receiving the page address, the user side displays the page corresponding to the page address if the click operation on the page address is detected.
In the scheme, the corresponding page can be displayed only by carrying out triggering operation on the page address in the short message by the user, so that the user operation steps are more, and the man-machine interaction efficiency is reduced.
Disclosure of Invention
The embodiment of the application provides an interaction method and a related device applied to calling, which can reduce the operation steps of a user and improve the man-machine interaction efficiency. The technical scheme of the interaction method applied to the call and the related device is as follows:
in a first aspect, an interactive system applied to a call is provided, which includes: the media server and the policy control device, the implementation process of the method may be:
the media server is configured to: receiving a call request initiated by a calling terminal to a called terminal, and sending a first media resource to a first terminal based on resource negotiation with the first terminal, wherein the first terminal is the calling terminal or the called terminal; receiving interactive operation information sent by the first terminal based on the first media resource; sending a first message to the policy control device, wherein the first message indicates that the first terminal is redirected to a target page, and the target page corresponds to the interactive operation information;
the policy control device is configured to: receiving a first message sent by the media server; and sending a second message to the gateway device, wherein the second message indicates that the first terminal is redirected to the target page.
In the implementation manner, after the user performs the interactive operation based on the first media resource, the target page corresponding to the interactive operation information is displayed to the first terminal through the interaction among the media server, the policy control device and the gateway device, the corresponding page can be automatically presented to the user according to the interactive operation of the user, the user does not need to click the link again to check the page, the operation steps of the user are reduced, and the human-computer interaction efficiency is improved.
In a possible implementation manner, the first message carries an address of the target page and a user identifier of the first terminal. In the implementation mode, the address of the target page is carried in the first message, so that the subsequent display process of the target page is facilitated, the user identifier of the first terminal is carried in the first message, the first terminal is conveniently determined according to the user identifier, and the target page is displayed to the first terminal, so that the interaction based on the media resource is realized.
In a possible implementation manner, the first message further carries priority information of the target page, where the priority information indicates a sequence of displaying the target page. For example, the priority information is a type of redirection rule. In the implementation mode, priority information of the target page is carried in the first message, and then the pages are sequentially displayed according to the priority of the pages, so that the page with higher priority is displayed first, the page with lower priority is displayed later, and then the page with higher priority is displayed to the user, namely the page with higher importance of the page is displayed to the user.
In one possible implementation, the media server is further configured to:
caching the interactive operation information, and executing the step of sending the first message if the call is finished;
and caching the address of the target page, and executing the step of sending the first message if the call is finished.
In a possible implementation manner, the media server determines that the call is ended by receiving any one of a hang-up message of the calling terminal, a hang-up message of the called terminal, and a call failure message.
In the above implementation manner, by caching the interactive operation information or caching the page address, after the first terminal hangs up, the first message is sent, that is, after the user hangs up, the process of displaying the target page is executed, so that the influence on the call experience of the user can be reduced.
In one possible implementation, the sending the second message to the gateway device includes:
and if the session corresponding to the first terminal exists between the policy control device and the gateway device, sending a second message to the gateway device based on the session. In the implementation mode, whether the session corresponding to the first terminal exists or not is judged, and then the established session channel is utilized, so that the second message can be sent, the subsequent display process of the target page is facilitated, and unnecessary disturbance to a user cannot be caused obtrusively.
In a possible implementation manner, if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session includes:
if a session corresponding to the first terminal exists between the policy control device and the gateway device, and a request message from the gateway device exists in the session, sending a response message of the request message to the gateway device based on the session, where the response message carries the user identifier of the first terminal and the address of the target page. Wherein the second message is a response message of the request message. In the implementation manner, if the established session channel exists, whether the request message from the gateway device exists is judged, and then the response message of the request message carries the user identifier and the address of the target page, so that the subsequent display process of the target page is facilitated.
In a possible implementation manner, if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session includes:
if a session corresponding to the terminal exists between the policy control device and the gateway device, and a request message from the gateway device does not exist in the session, caching the user identifier of the first terminal and the address of the target page;
and sending a response message of the request message to the gateway device based on the session after receiving the request message from the gateway device, wherein the response message carries the user identifier of the first terminal and the address of the target page. Wherein the second message is a response message of the request message. In the implementation manner, if there is no request message from the gateway device, the user identifier and the address of the target page are cached first, and when the request message is received, the response message of the request message carries the user identifier and the address of the target page, which is convenient for the subsequent display process of the target page.
In a possible implementation manner, if a session corresponding to the terminal exists between the policy control device and the gateway device, and there is no request message from the gateway device in the session, the policy control device is further configured to:
and sending a notification message to the gateway device, wherein the notification message triggers the gateway device to return the request message. In the implementation mode, if the request message from the gateway device does not exist, the gateway device is informed to acquire the user identifier and the address of the target page by actively sending the notification message, so that the efficiency of issuing the address and the user identifier is improved, and the subsequent display process of the target page is facilitated.
In a possible implementation manner, after receiving the first message sent by the media server, the policy control device is further configured to:
if the session corresponding to the terminal does not exist between the policy control device and the gateway device, caching the user identifier of the first terminal and the address of the target page;
receiving a session establishment request from the gateway device, and performing a step of sending the second message to the gateway device.
In the above implementation manner, if there is no established session channel, the second message may be sent immediately when the session establishment request is received, and the real-time property of the delivery may also be ensured while no disturbance is caused.
In one possible implementation, the second message carries priority information of the target page set by the policy control device. In the implementation mode, the priority information of the target page is carried in the second message, and then the pages are sequentially displayed according to the priority of the pages, so that the page with higher priority is displayed first, and the page with lower priority is displayed later, and then the page which is possibly interested in the page is displayed for the user, so that the interest degree of the user on the related pages is improved, and further the user conversion rate is improved. Optionally, the system may further include a gateway device, configured to receive the second message, and redirect the first terminal to the target page based on the second message.
In a possible implementation manner, the calling terminal triggers a page access process by itself, that is, after the calling terminal sends the interactive operation information to the media server, the browser is automatically opened, and a page access request is sent, where an access address of the page access request is a default address of the browser. In the process, the calling terminal can automatically trigger the sending of the page access request, so that the target page can be immediately displayed, and the page display efficiency is improved.
In a second aspect, an interactive method applied to a call is provided, which is applied to a media server, and the implementation process of the method may be:
receiving a call request initiated by a calling terminal to a called terminal, and sending a first media resource to a first terminal based on resource negotiation with the first terminal, wherein the first terminal is the calling terminal or the called terminal;
receiving interactive operation information sent by the first terminal based on the first media resource;
and sending a first message to the policy control device, wherein the first message indicates that the first terminal is redirected to a target page, and the target page corresponds to the interactive operation information.
In a possible implementation manner, the first message carries an address of the target page and a user identifier of the first terminal.
In a possible implementation manner, the first message further carries priority information of the target page, where the priority information indicates a sequence of displaying the target page.
In one possible implementation, the method further comprises any one of:
caching the interactive operation information, and executing the step of sending the first message if the call is finished;
and caching the address of the target page, and executing the step of sending the first message if the call is finished.
In a third aspect, an interactive method applied to a call is provided, where the interactive method is applied to a policy control device, and an implementation process of the method may be:
receiving a first message sent by a media server, wherein the first message indicates that a first terminal is redirected to a target page, the target page corresponds to interactive operation information sent by the first terminal, and the first terminal is a calling terminal or a called terminal in a call flow;
and sending a second message to the gateway device, wherein the second message indicates that the first terminal is redirected to the target page.
In one possible implementation, the sending the second message to the gateway device includes:
and if the session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session.
In a possible implementation manner, the first message carries the user identifier of the first terminal and the address of the target page, and if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session includes:
if a session corresponding to the first terminal exists between the policy control device and the gateway device, and a request message from the gateway device exists in the session, sending a response message of the request message to the gateway device based on the session, where the response message carries the user identifier of the first terminal and the address of the target page.
In a possible implementation manner, the first message carries a user identifier of the first terminal and an address of the target page, and if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session includes:
if a session corresponding to the terminal exists between the policy control device and the gateway device, and a request message from the gateway device does not exist in the session, caching the user identifier of the first terminal and the address of the target page;
and sending a response message of the request message to the gateway device based on the session after receiving the request message from the gateway device, wherein the response message carries the user identifier of the first terminal and the address of the target page.
In a possible implementation manner, if a session corresponding to the terminal exists between the policy control device and the gateway device, and there is no request message from the gateway device in the session, the method further includes:
and sending a notification message to the gateway device, wherein the notification message triggers the gateway device to return the request message.
In a possible implementation manner, the first message carries the user identifier of the first terminal and the address of the target page, and after receiving the first message sent by the media server, the method further includes:
if the session corresponding to the terminal does not exist between the policy control device and the gateway device, caching the user identifier of the first terminal and the address of the target page;
receiving a session establishment request from the gateway device, and performing a step of sending the second message to the gateway device.
In a possible implementation manner, if the first message carries priority information of the target page set by the media server, the priority information indicates a sequence of displaying the target page; or, the second message carries the priority information of the target page set by the policy control device.
In a fourth aspect, an interactive apparatus applied to a call is provided, which is configured to perform the above interactive method applied to the call. In particular, the interactive device applied to the call comprises a functional module for executing the interactive method applied to the call provided by the second aspect or any optional manner of the second aspect.
In a fifth aspect, an interactive apparatus applied to a call is provided for executing the above interactive method applied to a call. Specifically, the interactive device applied to the call includes a functional module for executing the interactive method applied to the call provided by the third aspect or any optional manner of the third aspect.
In a sixth aspect, an interactive method applied to a call is provided, and the implementation process of the method may be:
a media server receives a call request initiated by a calling terminal to a called terminal, and sends a first media resource to a first terminal based on resource negotiation with the first terminal, wherein the first terminal is the calling terminal or the called terminal; receiving interactive operation information sent by the first terminal based on the first media resource; sending a first message to a policy control device, wherein the first message indicates that the first terminal is redirected to a target page, and the target page corresponds to the interactive operation information;
the policy control equipment receives a first message sent by the media server; and sending a second message to the gateway device, wherein the second message indicates that the first terminal is redirected to the target page.
In a seventh aspect, a network device is provided, which comprises a processor and a memory, wherein the memory stores at least one program code, and the program code is loaded and executed by the processor to implement the interactive method applied to the call as provided in any of the optional manners of the second aspect and/or the third aspect.
In an eighth aspect, there is provided a computer program product which, when run on a computer, causes the computer to perform some or all of the steps of any of the methods of the second aspect and/or any of the alternatives of the third aspect.
In a ninth aspect, there is provided a computer storage medium having at least one program code stored therein, the program code being loaded and executed by a processor to implement the interactive method applied to a call as any one of the alternatives of the second and/or third aspects.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the description below are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
Fig. 1A is an architecture diagram of an interactive system provided in an embodiment of the present application;
FIG. 1B is an architecture diagram of another interactive system provided by embodiments of the present application;
fig. 2 is a schematic structural diagram of a network device according to an embodiment of the present application;
fig. 3 is a flowchart of an interactive method applied to a call according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of an interaction apparatus applied to a call according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of an interaction apparatus applied to a call according to an embodiment of the present application.
Detailed Description
Embodiments of the present application will be described in further detail below with reference to the accompanying drawings.
The embodiment of the application can be applied to a fourth generation mobile communication technology (4G) network architecture and a fifth generation mobile communication technology (5G) network architecture or a future network.
Fig. 1A is an architecture diagram of an interactive system provided in an embodiment of the present application, and for convenience of description, fig. 1A illustrates the interactive system by taking a 4G-based VoLTE network as an example. Referring to fig. 1A, the interactive system may include a calling terminal, a called terminal, internet protocol multimedia subsystem (IMS) domain networks of the calling side and the called side. The IMS domain networks of the calling side and the called side include an Evolved Packet Core (EPC) and an IMS domain core network.
Referring to fig. 1A, IMS domain core networks of a calling side and a called side include media servers. In this embodiment of the present application, a media server is configured to provide playing of media resources and interaction based on the media resources for a calling terminal or a called terminal, and specifically, to receive a call request initiated by the calling terminal to the called terminal, and send a first media resource to a first terminal based on resource negotiation with the first terminal, where the first terminal is the calling terminal or the called terminal, receives interaction operation information sent by the first terminal based on the first media resource, and sends a first message to a policy control device, where the first message indicates to redirect the first terminal to a target page, and the target page corresponds to the interaction operation information. In the embodiment of the present application, the first media resource is used to represent the media resource provided by the media server, and optionally, the content of the first media resource is an advertisement, a color ring, or a color ring. Wherein, when the content of the first media resource is an advertisement, the media server may be embodied as an advertisement server.
Further, the media server may deliver the media resource to the calling terminal or the called terminal at each stage of the calling process. For example, idle periods such as the opposite terminal busy, the opposite terminal on-hook, in the call, waiting for the opposite terminal to be connected, etc. It should be noted that the media server on the calling side may be deployed separately from the media server on the called side, or may be deployed in a combined manner.
Optionally, the media server may include a media application server and a Media Resource Server (MRS). The media resource server is also called a ring back tone platform, and is used for providing media resources such as video color ring, video advertisement, video customer service, and the like, for example, the media resource server makes and manages the media resources. The media application server and the media resource server may be co-located or may be physically separated. The media application server processes a Session Initiation Protocol (SIP) signaling message, and the media resource server provides an audio stream and/or a video stream for the calling terminal and/or the called terminal.
In addition, the IMS domain core network may further include: a service-call session control function (S-CSCF) device, an inquiry-call session control function (I-CSCF) device, a proxy-call session control function (P-CSCF) device, a Session Border Controller (SBC) device, and several application servers such AS a Telephone Application Server (TAS), a multimedia telephone application server (MMTel AS), a service continuity application Server (SCC), etc. Wherein the I-CSCF device may be collocated with the S-CSCF device and may be referred to as "I/S-CSCF" device for short. The SBC device and the P-CSCF device may be collocated, and may be referred to as "SBC/P-CSCF" device for short.
Referring to fig. 1A, the EPC of the calling side and the EPC of the called side include policy control devices, and in this embodiment of the application, the policy control devices are configured to receive a first message sent by the media server, and send a second message to the gateway device, where the second message indicates to redirect the first terminal to a target page.
The Policy Control device has a Policy Control function, such as determining and issuing Policy and Charging Control (PCC) rules of a user. The policy control device may specifically be a Policy and Charging Rules Function (PCRF) device.
Referring to fig. 1A, the EPC of the calling side and the EPC of the called side further include a gateway device, and in this embodiment of the application, the gateway device is configured to redirect the first terminal to a target page according to the second message sent by the policy control device.
The gateway device has a redirection function, for example, a page access request of the terminal is redirected to other positions, and the redirected web page can be displayed for the terminal in a mode of changing a destination address and the like. The gateway device may specifically be a packet data network gateway (PGW) device. The PGW device may provide functions such as session management and bearer control, data forwarding, Internet Protocol (IP) address allocation, and/or non-third generation partnership project (3 GPP) user access for a user.
In addition, the gateway device may further include a Serving Gateway (SGW) device. The PGW device and the SGW device may be combined together, and may be referred to as an "S/P-GW" device for short. The SGW is used to provide the functions of routing and forwarding packets. A Mobility Management Entity (MME) device may be further included in the EPC, and is configured to provide a function of an MME logical entity.
Fig. 1A illustrates an interactive system based on a 4G network, and the following illustrates the interactive system based on a 5G network. Fig. 1B is an architecture diagram of another interactive system provided in this embodiment of the present application, and referring to fig. 1B, the interactive system may include a calling terminal, a called terminal, an IMS domain core network and a 5G core network (5th generation mobile network core, 5GC) of the calling side and the called side.
The content of the IMS domain core network of the calling side and the called side is shown in fig. 1A, and is not described again.
Referring to fig. 1B, the 5 GCs of the calling side and the called side include policy control devices, which may specifically be Policy Control Function (PCF) devices.
Referring to fig. 1B, the 5 GCs of the calling side and the called side include gateway devices, the gateway devices have a redirection function, and the gateway devices may be Session Management Function (SMF) devices. SMF devices may also provide service continuity, an uninterrupted user experience of the service, including situations where IP addresses and/or anchors change.
In addition, an access and mobility management function (AMF) device, a user plane management function (UPF) device, and the like may be included in the 5 GC. The AMF device is responsible for access and mobility management functions, specifically for registration, connection, reachability, and mobility management, such as access authority and handover of a terminal, providing authentication and authorization functions for the terminal during access, and providing a session management message transmission channel for the terminal and the SMF. The UPF device is a terminal and a wireless core network control plane access point, and is responsible for packet routing forwarding, policy implementation, traffic reporting, quality of service (Qos) processing, and the like.
In the embodiment of the present application, the terminal related to fig. 1A and fig. 1B is a device having a wireless transceiving function, and may be deployed on land, including indoors or outdoors, handheld or vehicle-mounted; can also be deployed on the water surface (such as a ship and the like); and may also be deployed in the air (e.g., airplanes, balloons, satellites, etc.). Specifically, the terminal may be a terminal device (terminal device) capable of accessing a mobile network, a mobile phone (mobile phone), a tablet computer (pad), a computer with a wireless transceiving function, a Virtual Reality (VR) terminal, an Augmented Reality (AR) terminal, a wireless terminal in industrial control (industrial control), a wireless terminal in self driving (self driving), a wireless terminal in remote medical (remote medical), a wireless terminal in smart grid (smart grid), a wireless terminal in transportation safety (transportation safety), a wireless terminal in city (smart city), a wireless terminal in smart home (smart home), and the like. The terminal can also be terminal equipment which can be accessed to a fixed network, such as a wired telephone and the like; the terminal can also be a soft terminal corresponding to application software with a calling function.
In the embodiment of the application, in the process that a user watches media resources, a media server prompts the user through a terminal that the user can perform further information interaction, the user can perform interaction operation on the media resources according to the prompt, the media server determines a target page corresponding to the interaction operation according to the interaction operation information after receiving the interaction operation information, and sends a first message to a policy control device, wherein the first message indicates to redirect the first terminal to the target page, and then the policy control device sends a second message to a gateway device to request the gateway device to redirect the first terminal to the target page.
Fig. 2 is a schematic structural diagram of a network device 200 according to an embodiment of the present application, where the network device 200 includes one or more processors 201 and one or more memories 202, where the one or more processors 201 and the one or more memories 202 store at least one program code, and the at least one program code is loaded and executed by the processors 201 to implement the interaction method applied to a call, which is executed by a media server or a policy control device in each of the above method embodiments. Of course, the network device 200 may also have components such as a wired or wireless network interface, a keyboard, and an input/output interface, so as to perform input and output, and the network device 200 may also include other components for implementing device functions, which are not described herein again. The processor may be any one of a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), a Tensor Processing Unit (TPU), a neural Network Processing Unit (NPU), a Brain Processing Unit (BPU), a deep learning unit (DPU), a Holographic Processing Unit (HPU), a Vector Processing Unit (VPU), and an Intelligent Processing Unit (IPU).
The processor 201 may employ a general-purpose CPU, a microprocessor, an Application Specific Integrated Circuit (ASIC), a GPU or one or more integrated circuits for executing related programs to implement the above-mentioned interaction method applied to the call.
The processor 201 may also be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the interactive method applied to the call of the present application may be implemented by integrated logic circuits of hardware in the processor 201 or program code in the form of software. The processor 201 may also be a general purpose processor, a Digital Signal Processor (DSP), an ASI, an off-the-shelf programmable gate array (FPGA) or other programmable logic device, discrete gate or transistor logic, discrete hardware components. The various methods, steps, and logic blocks disclosed in the embodiments of the present application may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of the method disclosed in connection with the embodiments of the present application may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software modules in the decoding processor. The software module may be located in a Random Access Memory (RAM), a flash memory, a read-only memory (ROM), a programmable ROM, an electrically erasable programmable memory, a register, or other storage media that are well known in the art. The storage medium is located in the memory 202, and the processor 201 reads information in the memory 202, and completes functions required to be executed by modules included in the media server or the policy control device according to the embodiment of the present application in combination with hardware thereof, or executes an interactive method applied to a call on the media server side or the policy control device side according to the embodiment of the present application.
It should be noted that the names of the various requests or messages mentioned in the embodiments of the present application do not limit the functions of the requests or messages, and the names of the various requests or messages may be changed based on the protocol and the like.
In the above embodiments, structures such as a system architecture and related hardware are introduced, and the method in the embodiment of the present application is applied to the system architecture shown in fig. 1, and may also be applied to other communication scenarios, which is not limited herein. The scheme of the application will be described in conjunction with specific embodiments. Fig. 3 is a flowchart of an interaction method applied to a call according to an embodiment of the present application, where the flowchart is a process of performing interaction based on a played media resource during a call, and the flowchart takes a first terminal as an example of a calling terminal to describe a scheme, and the fig. 3 includes the following steps.
301. The calling terminal sends a call request to the called terminal, and the call request passes through the media server.
Wherein, the call request is a video call request or an audio call request. The call request is specifically an INVITE message.
In one possible implementation, when a calling terminal initiates a call to a called terminal, a call request is sent to the called terminal through a phone dialing application of the calling terminal. It should be understood that the call request is transmitted through the network device to the called terminal, and the call request passes through the media server.
Optionally, the process of the media server receiving the call request includes any one of:
in a possible implementation manner, when a calling terminal initiates a call to a called terminal, a call request is sent to a network device of a calling side, such as an S-CSCF device, and after receiving the call request, the network device of the calling side sends the call request to a media server, so that the media server receives the call request.
In another possible implementation manner, when the calling terminal initiates a call to the called terminal, the calling terminal sends the call request to the network device on the calling side. After receiving the call request, the network device at the calling side forwards the call request to the media server according to the call information carried by the call request and the corresponding trigger policy, so that the media server receives the call request.
302. The media server sends a first media resource and interaction prompt information to the calling terminal based on the resource negotiation with the calling terminal, and the interaction prompt information prompt can realize corresponding functions based on interaction operation.
It should be noted that the resource negotiation in step 302 may be after the media server receives the call request, or may be after the media server receives the ringing message, or may be after the call is connected. The embodiment of the present application does not limit the trigger time of the resource negotiation.
In a possible implementation manner, the media server and the calling terminal perform negotiation on media resources to establish a media channel between the media server and the calling terminal, and then send the determined first media resources and the interaction prompt information to the calling terminal through the media channel. For example, the media server sends an UPDATE (UPDATE) message to the calling terminal to perform resource negotiation, where the UPDATE message carries media capability information of the media server, and after receiving the UPDATE message, the calling terminal determines a result of the resource negotiation based on the media capability information of the calling terminal itself, and sends a 200OK message to the media server, where the 200OK message carries the media capability information of the calling terminal. The media capability information of the calling terminal may be Session Description Protocol (SDP) information of the calling terminal, such as media types and codes supported by the calling party. The media capability information of the media server may be SDP information of the media server, for example, media types and encodings supported by the media server, etc.
Optionally, the process of sending the first media resource and the interactive prompt message by the media server includes any one of the following:
in a possible implementation manner, the media server sends the first media resource and the interaction prompt information to the calling terminal respectively. The interactive prompt information is sent to the calling terminal through control messages such as info (information), etc., or is carried in SDP information and sent to the calling terminal, etc.
In another possible implementation manner, the media server sends a first media resource containing the interaction prompt information to the calling terminal based on the resource negotiation with the calling terminal. For example, before implementing the present solution, the media server encodes the first media resource and the interaction hint information, and can obtain a merged resource, that is, the first media resource containing the interaction hint information. In the process, the interactive prompt information is superposed into the first media resource in a coding mode, so that the subsequent interactive prompt information is conveniently sent. For example, taking the first media asset as a video, the merged asset may be a newly merged video file.
303. The calling terminal receives a first media resource and interaction prompt information, plays the first media resource, and displays the interaction prompt information on a playing interface of the first media resource.
Optionally, the interaction prompt message includes a plurality of options corresponding to different interaction functions, for example, the options are a like option, a get details option, a buy option, a close option, and the like. Alternatively, the interactive prompt message includes interactive function descriptions corresponding to a plurality of dialing numbers or characters, for example, like 1, get details, want to buy 3, close 4.
Optionally, taking the example that the interactive prompt information includes multiple options, the process of the calling terminal displaying the interactive prompt information includes: and the calling terminal displays the multiple options on the playing interface of the first media resource in the form of an interactive menu.
In another possible implementation manner, if the first media resource containing the interaction prompt information is sent in step 302, step 303 is replaced by the following process: and the calling terminal receives the first media resource containing the interactive prompt information and plays the first media resource, wherein the resource picture of the first media resource contains the interactive prompt information.
304. And if the calling terminal detects the interactive operation based on the first media resource, sending interactive operation information to the media server.
Optionally, the interactive operation is a selection operation on an option, or a click operation on a key in a dial pad. The dialing pad may be a virtual dialing pad or a physical dialing pad. Optionally, the interactive operation information is information indicating an interactive operation performed by the user, for example, the interactive operation information is an identifier of the interactive operation. Optionally, the identity of the interaction is different based on the difference in the interaction. For example, the identity of the interactive operation is the identity of the selected option or the identity of the clicked key. Optionally, if the interoperation information is an identifier of the clicked key, a DTMF (dual-tone multi-frequency) signal is used to represent the identifier of the clicked key. Understandably, the calling terminal uses DTMF signals to transmit the identity of the clicked key. The DTMF signal is a pulse signal, and specifically, a combined signal formed by superimposing a high frequency signal and a low frequency signal is used to represent a number or a character.
In a possible implementation manner, if the calling terminal detects the interactive operation based on the first media resource, the interactive operation information is generated, the interactive operation information is written in a specific field of the interactive message, and the interactive message is sent to the media server.
Specifically, the process of sending the interactive operation information by the calling terminal may include any one of the following:
in a possible implementation manner, taking the example that the interactive prompt information includes multiple options, in the process of playing the first media resource, if a selection operation on any option is detected, an identifier of the selected option is obtained, and the identifier of the selected option is sent to the media server.
In another possible implementation manner, taking the interactive function introduction corresponding to the interactive prompt information including a plurality of dialing numbers or characters as an example, in the process of playing the first media resource, if the click operation on any key in the dial-up keyboard is detected, the identifier of the clicked key is obtained, and the identifier of the clicked key is sent to the media server.
It should be noted that the interactive message also carries the user identifier of the calling terminal. Optionally, the user identifier is a mobile phone number, or the user identifier is an International Mobile Subscriber Identity (IMSI), and the method for representing the user identifier is not limited in the embodiment of the present application.
305. And the media server receives the interactive operation information sent by the calling terminal based on the first media resource.
In a possible implementation manner, the media server receives an interactive message sent by the calling terminal based on the first media resource, and acquires the interactive operation information from a specific field of the interactive message.
306. And the media server determines a target page corresponding to the interactive operation information based on the interactive operation information.
The target page is represented by a URL (uniform resource locator), that is, a page address. It should be noted that, the media server configures a plurality of related pages in advance for different media resources. Optionally, the target page is an item purchase page, an item detail page, or an item advertisement page. Optionally, the target page is one or more in number.
In a possible implementation manner, after the media server obtains the interactive operation information, if the interactive operation information indicates to display a page, a target page corresponding to the interactive operation information is determined based on the interactive operation information and a target corresponding relationship. The target corresponding relation represents the corresponding relation between the interactive operation information and the page.
Optionally, taking the interactive operation information as an identifier of the selected option as an example, after the media server obtains the identifier of the selected option, based on the identifier of the selected option and the first corresponding relationship, determining a page corresponding to the identifier of the selected option, as a target page. The first corresponding relation is used for representing the corresponding relation between the identification of the option of the first media resource and the page.
Optionally, taking the interactive operation information as an identifier of a clicked key, for example, the identifier of the key is represented by a DTMF signal, after the media server acquires the DTMF signal, the media server determines, based on the DTMF signal and the second correspondence, a page corresponding to the DTMF signal, as a target page. The second corresponding relation is used for representing the corresponding relation between the DTMF signal of the first media resource and the page. In the process, the page corresponding to the DTMF signal can be quickly determined according to the corresponding relation between the DTMF signal and the page, and the efficiency of determining the target page is improved.
It should be noted that step 306 is a process of displaying the page by the indication of the interoperation information. It should be understood that the process is triggered based on a page show operation, which refers to an operation that triggers the showing of a page related to the first media asset. Alternatively, the page show operation may be a click operation on a page show option. For example, the page show options may be a like option, a get details option, a buy want option, and the like.
It should be further noted that, if the interactive operation information indicates other content, the media server can have other implementation manners:
in another possible implementation manner, after the media server obtains the interactive operation information, if the interactive operation information indicates to switch the media resource, the media server determines a second media resource and sends the second media resource to the calling terminal. It should be appreciated that the process is based on a switch operation trigger, which may be a click operation on a switch media resource option. For example, switching media asset options may be a swap option, a next option, and so on.
In another possible implementation manner, after the media server obtains the interactive operation information, if the interactive operation information indicates that the media resource is closed, the media server stops sending the first media resource. It should be appreciated that the process is triggered based on a close operation, which may be a click operation on a close option.
307. The media server sends a first message to the policy control device, wherein the first message indicates that the calling terminal is redirected to a target page, and the target page corresponds to the interactive operation information.
The first message may specifically carry an address of the target page and a user identifier of the calling terminal. In the process, the address of the target page is carried in the first message, so that the subsequent display process of the target page is facilitated, the user identification of the first terminal is carried in the first message, the first terminal is conveniently determined according to the user identification, and the target page is displayed to the first terminal, so that the interaction based on the media resource is realized.
Optionally, the media server may further set a redirection rule of the target page, for example, priority information of the target page, so as to control a sequence of displaying the target page, where the priority information indicates the sequence of displaying the target page, and the corresponding process is: after determining the target page, the media server can determine the priority information of the target page according to the target page and the third corresponding relation, write the priority information in the specific field of the first message, and then send the priority information to the policy control device, wherein the first message also carries the priority information of the target page. The third corresponding relation comprises a plurality of pages and priority information corresponding to the pages.
It should be understood that, before implementing the present solution, the media server determines priority information of the multiple pages according to the multiple pages and a pre-configured priority policy to generate the third correspondence, and a corresponding process includes any one of the following:
in a possible implementation manner, the media server ranks the multiple pages according to the display times of the multiple pages, and determines the priority information of the page ranked in the display times as a high priority.
In yet another possible implementation manner, the media server performs similarity ranking on the multiple pages according to similarities between the multiple pages and the user history browsing page, and determines priority information of a page with the highest similarity ranking as a high priority. In the process, the page with higher similarity to the historical browsing page is the page which is more likely to be interested by the user, so that the user can be attracted to watch the page, and the user conversion rate of the subsequent advertisements is improved.
In the process, the policy control device and the gateway device are triggered to display the page according to the priority of the page by carrying the priority information of the target page in the first message, so that the page with higher priority is displayed first, and the page with lower priority is displayed later, namely, the page which is more interested in the page is displayed to the user, so that the conversion rate of advertisement clicking can be increased, and the subsequent conversion rate can be improved.
308. The policy control device receives a first message sent by a media server.
In a possible implementation manner, the policy control device receives a first message sent by the media server, acquires an address of a target page and a user identifier of the calling terminal, which are carried by the first message, from a specific field of the first message, and then executes subsequent operations based on the address of the target page and the user identifier of the calling terminal.
Optionally, if the priority information is located in a specific field of the first message, the policy control device receives the first message sent by the media server, and if the specific field includes the priority information, the policy control device obtains the priority information, and then performs a subsequent display process of the target page according to the priority information carried in the first message. It should be appreciated that if priority information is not included in this particular field, the next step is performed.
The above process takes the determination of the priority information by the media server as an example, and in another possible implementation, the process of determining the priority information is performed by the policy control device. That is to say, the policy control device can also store a plurality of pages and priority information corresponding to the pages, and after receiving the first message, the policy control device can determine the priority information of the target page according to the address of the target page carried in the pages and the priority information corresponding to the pages, and then perform a subsequent display process of the target page based on the determined priority information of the target page.
The following describes in detail the process of displaying the subsequent target page based on the priority information:
in a possible implementation manner, taking a process of determining priority information executed by a media server as an example, the corresponding process includes: after determining the priority information of a target page, the media server sends a first message carrying the priority information to the policy control equipment, after receiving the first message, the policy control equipment determines a page with the highest priority according to the priority information if a plurality of pages to be displayed exist in the calling terminal at the current moment, and sends the address of the page with the highest priority to the gateway equipment, and the gateway equipment executes the step of displaying the page to the calling terminal based on the address of the page. It should be appreciated that in this process, the target page may or may not be the highest priority page. In addition, if only one page exists at the current moment, the policy control device only needs to execute the step of sending the target page, and the judgment process of the priority does not need to be executed.
In another possible implementation manner, taking a process of the policy control device executing the determination of the priority information as an example, the corresponding process includes: after determining a target page, a media server sends a first message carrying an address of the target page to a policy control device, after receiving the first message, the policy control device determines priority information of the target page according to the address of the target page carried by the first message, if a plurality of pages to be displayed exist in the calling terminal at the current moment, the media server determines a page with the highest priority according to the priority information, and sends the address of the page with the highest priority to a gateway device, and the gateway device executes a step of displaying the page to the calling terminal based on the address of the page.
In another possible implementation manner, in a single interaction process, if both the media server and the policy control device execute a process of determining priority information, the policy control device selects priority information corresponding to a highest priority from the two pieces of determined priority information, and the corresponding process is as follows: after determining the first priority information of the target page, the media server sends a first message carrying the first priority information to the policy control device, and after receiving the first message, determining second priority information of the target page according to the address of the target page carried by the first message, the policy control device selects the priority information corresponding to the highest priority from the first priority information and the second priority information, and uses the priority information corresponding to the highest priority as the target priority information of the target page, and further, if the calling terminal has a plurality of pages to be displayed at the current moment, determining the page with the highest priority according to the target priority information of the target page, sending the address of the page with the highest priority to the gateway equipment, the gateway device performs the step of presenting the page to the calling terminal based on the address of the page.
309. If a session corresponding to the calling terminal exists between the policy control device and the gateway device, the policy control device sends a second message to the gateway device based on the session, and the second message indicates that the calling terminal is redirected to the target page.
The gateway device is a data gateway PGW or a session control entity SMF. The second message carries the address of the target page and the user identification of the calling terminal.
In a possible implementation manner, after obtaining a user identifier of a calling terminal carried by a first message, a policy control device determines, according to the user identifier of the calling terminal, whether a session corresponding to the user identifier exists between the policy control device and the gateway device, that is, whether a session corresponding to the calling terminal exists, and if a session corresponding to the calling terminal exists between the policy control device and the gateway device, a second message is sent to the gateway device based on the session. In the process, whether the session corresponding to the first terminal exists or not is judged, and the established session channel is further utilized, so that the second message can be sent, the display process of a subsequent target page is facilitated, and unnecessary disturbance to a user cannot be caused abruptly.
Further, if a session corresponding to the calling terminal exists between the policy control device and the gateway device, determining whether a request message from the gateway device exists in the session, and then executing a process of sending a second message to the gateway device according to a determination result, where the corresponding process includes any one of:
in a possible implementation manner, if a session corresponding to the calling terminal exists between the policy control device and the gateway device, and a request message from the gateway device exists in the session, a response message of the request message is sent to the gateway device based on the session, where the response message carries a user identifier of the calling terminal and an address of the target page. In this implementation manner, the second message is a response message of the request message, and if an established session channel exists, it is determined whether the request message from the gateway device exists, so that the response message of the request message carries the user identifier and the address of the target page, which is convenient for the subsequent display process of the target page.
In yet another possible implementation manner, if a session corresponding to the terminal exists between the policy control device and the gateway device, and a request message from the gateway device does not exist in the session, the user identifier of the calling terminal and the address of the target page are cached, and after the request message from the gateway device is received, a response message of the request message is sent to the gateway device based on the session, where the response message carries the user identifier of the calling terminal and the address of the target page. In this implementation manner, the second message is a response message of the request message, if there is no request message from the gateway device, the user identifier and the address of the target page are cached first, and when the request message is received, the response message of the request message carries the user identifier and the address of the target page, which is convenient for the subsequent display process of the target page. Optionally, in this implementation, after caching the user identifier of the calling terminal and the address of the target page, the policy control device sends a notification message to the gateway device, where the notification message triggers the gateway device to return the request message. In the implementation mode, if the request message from the gateway device does not exist, the gateway device is informed to acquire the user identifier and the address of the target page by actively sending the notification message, so that the efficiency of issuing the address and the user identifier is improved, and the subsequent display process of the target page is facilitated.
The above process is a process in which a session corresponding to the calling terminal exists between the policy control device and the gateway device. In another possible implementation manner, if there is no session corresponding to the calling terminal between the policy control device and the gateway device, the user identifier of the calling terminal and the address of the target page are cached, and after a session establishment request from the gateway device is received, the step of sending the second message to the gateway device is performed. In the process, if the established session channel does not exist, the second message can be immediately sent when the session establishment request is received, and the real-time property of sending can be ensured while disturbance is not caused.
It should be noted that, when using the cellular network data service, a user corresponding to the calling terminal may trigger the calling terminal to initiate a session establishment request for establishing an Internet protocol connection access network (IP-CAN/PDU), and then the gateway device sends the session establishment request to the policy control device in response to the session establishment request, and after receiving the session establishment request, the policy control device returns a session establishment policy to the gateway device, and then the gateway device establishes a session according to the session establishment policy returned by the policy control device. It should be appreciated that the user may trigger a session establishment request when using the data service. For example, a user may trigger a session establishment request by sending a message using a social application or by opening a browser to search.
It should be further noted that, if there is no session corresponding to the calling terminal between the policy control device and the gateway device, the user identifier of the calling terminal and the address of the target page are cached, and after the target duration is cached, the user identifier and the address of the target page are deleted. The target duration is a preset fixed duration. For example, the target duration is three days, one week, etc. Similarly, if the session corresponding to the calling terminal does not have the request message from the gateway device, the user identifier of the calling terminal and the address of the target page are cached, and after the target duration is cached, the user identifier and the address of the target page are deleted. Through the cache, the relevant requirements of the user on the resources can be met to the greatest extent, and the interaction experience of the user is improved. In addition, the policy control device may further determine the cache duration of the target page according to the priority information of the target page, for example, if the priority information indicates that the priority of the target page is high, the cache duration is longer, such as one week, and if the priority information indicates that the priority of the target page is low, the cache duration is shorter, such as two days.
Optionally, the second message carries the priority information of the target page set by the policy control device, and the gateway device performs a subsequent page display process according to the priority information. It should be noted that the priority information carried in the second message may be the priority information carried in the first message received by the policy control device, or the priority information carried in the second message may be the priority information generated by the policy control device according to the target page, or the priority information carried in the second message may be the priority information further generated by the policy control device by optimizing the priority according to the priority information carried in the first message.
310. The gateway device receives the second message.
In a possible implementation manner, after receiving the second message, the gateway device redirects the calling terminal to a target page based on the second message. For the content of the second message, see above, it is not described in detail. As to how the gateway device redirects the calling terminal to the target page, see the description below.
311. If the gateway equipment receives a first page access request sent by the calling terminal, the address of the target page is returned to the calling terminal.
The first page access request is used for requesting to display any page. The first page access request may specifically be a hypertext transfer protocol (HTTP) request. It should be noted that the access address of the first page access request is a browser default address or an address input by the user, for example, the browser default address is a browser home page address.
In a possible implementation manner, after receiving the second message, the gateway device detects whether a first page access request from the calling terminal is received, returns an address of the target page if the first page access request from the calling terminal is detected, and returns the address of the target page after waiting for receiving the first page access request from the calling terminal if the first page access request from the calling terminal is not detected.
In the process, when receiving the first page access request of the calling terminal, the gateway device returns the address of the target page, so that the address of the target page is sent under the condition that the calling terminal opens the browser, and the display of the subsequent target page is ensured.
Optionally, the process of sending the first page access request by the calling terminal includes: after the calling terminal sends the interactive operation information to the media server, if the starting operation of the user on the browser is detected, a first page access request is sent. In the process, the calling terminal performs a subsequent display process of the target page when the user actively opens the browser to surf the internet. For example, the user may open a browser to display the target page during the call, or the user may open the browser to display the target page after the call.
In another possible implementation manner, the calling terminal triggers the page access process by itself, that is, after the calling terminal sends the interactive operation information to the media server, the browser is automatically opened, and a first page access request is sent, where an access address of the first page access request is a default address of the browser. In the process, the calling terminal can automatically trigger the sending of the first page access request, so that the target page can be immediately displayed, and the page display efficiency is improved.
It should be noted that, if the gateway device does not receive the first page access request, the user identifier of the calling terminal and the address of the target page are cached, and after the target duration is cached, the user identifier and the address of the target page are deleted.
312. And the calling terminal receives the address of the target page, and displays an inquiry popup window of the target page based on the address of the target page, wherein the inquiry popup window is used for inquiring whether the target page is displayed or not.
In a possible implementation manner, after the calling terminal receives the address of the target page, an inquiry popup of the target page pops up in a browser which is opened by the calling terminal.
In another possible implementation manner, after the calling terminal acquires the address, the address is displayed in a search box of the browser.
In the process, the inquiry popup window or the address is displayed at the calling terminal, the user is inquired whether to display the target page, and after the user clicks and confirms, the follow-up process of sending the target page to the calling terminal is executed, so that unnecessary disturbance to the user can be avoided.
313. And if the calling terminal detects the confirmation display operation of the inquiry popup, sending a second page access request, wherein the second page access request passes through the gateway equipment and carries the address of the target page.
And the second page access request is used for requesting the display of the target page. The second page access request may specifically be an HTTP request. After receiving a second page access request sent by the calling terminal, the gateway device forwards the second page access request, so that a server corresponding to the target page can receive the second page access request.
In another possible implementation manner, if the calling terminal detects a click operation on the search box, a second page access request is sent.
314. And the calling terminal receives the page content of the target page.
Alternatively, the page content may include hypertext markup language (HTML), Cascading Style Sheets (CSS), programming language (JS), pictures, or the like.
In a possible implementation manner, after receiving the second page access request, the server corresponding to the target page sends the page content of the target page to the calling terminal, so as to display the subsequent target page.
The page content of the target page received by the first terminal is returned by the server corresponding to the target page based on the replaced page access request, and is forwarded to the calling terminal by the gateway device through the gateway device.
In the above steps 311 to 314, the redirection process is implemented based on the first page access request and the second page access request. In another possible implementation manner, the redirection process can also be implemented based on one page access request, and the corresponding process is as follows: the calling terminal sends a third page access request, the access address of the third page access request is a browser default address or an address input by a user, the gateway device receives the third page access request, and the access address of the third page access request is replaced by the address of the target page, so that the calling terminal is redirected to the target page. The calling terminal can receive the page content of the target page returned based on the replaced page access request, and then the target page is displayed. In the implementation mode, the target page can be immediately displayed through one-time page access request, and the page display efficiency is improved.
It should be noted that, the user may operate on the calling terminal to set the redirection timing, such as immediate redirection or redirection triggered manually by the user.
315. And the calling terminal displays the target page based on the received page content of the target page.
In a possible implementation manner, the calling terminal performs page rendering in a browser based on the received page content of the target page to display the target page.
The interaction method applied to the call provided by the embodiment of the application can trigger the display of the target page in the calling process and can also trigger the display of the target page after the calling process. Optionally, after the call is ended, the media server performs the step of sending the first message, and the corresponding process includes any one of the following:
in a possible implementation, the media server caches the interactive operation information, and if the call is ended, performs the step of sending the first message.
In another possible implementation manner, the media server caches the address of the target page, and if the call is ended, the step of sending the first message is executed.
Optionally, the media server determines that the call is ended by receiving any one of an on-hook message of the calling terminal, an on-hook message of the called terminal, and a call failure message. In the above implementation manner, by means of caching the interactive operation information or caching the address, after the calling terminal or the called terminal hangs up, the first message is sent, that is, after the user hangs up, the process of displaying the target page is executed, so that the conversation experience of the user can be ensured.
In another possible implementation manner, the media server sends the first media resource to the called terminal, and the calling terminal in the above steps may be replaced with the called terminal.
According to the technical scheme, after the user carries out interaction operation based on the first media resource, the target page corresponding to the interaction operation information is displayed to the first terminal through interaction among the media server, the strategy control equipment and the gateway equipment, the corresponding page can be automatically presented to the user according to the interaction operation of the user, the user can check the page without multiple operations, user operation steps are reduced, and the man-machine interaction efficiency is improved.
Fig. 4 is a schematic structural diagram of an interactive device applied to a call according to an embodiment of the present application, and referring to fig. 4, a media server includes a sending module 401 and a receiving module 402, where:
a sending module 401, configured to execute the process of receiving a call request initiated by a calling terminal to a called terminal in step 302, and sending a first media resource to a first terminal based on a resource negotiation with the first terminal, where the first terminal is the calling terminal or the called terminal;
a receiving module 402, configured to perform a process of receiving the interworking operation information sent by the first terminal based on the first media resource in step 305;
the sending module 401 is further configured to execute a process of sending a first message to the policy control device in the above step 307, where the first message indicates to redirect the first terminal to a target page, and the target page corresponds to the interaction operation information.
In a possible implementation manner, the first message carries an address of the target page and a user identifier of the first terminal.
In a possible implementation manner, the first message further carries priority information of the target page, where the priority information indicates a sequence of displaying the target page.
In a possible implementation manner, the apparatus further includes a cache module, configured to perform the caching of the interactive operation information in step 315, perform the step of sending the first message and the caching of the address of the target page if the call is ended, and perform the step of sending the first message if the call is ended.
According to the technical scheme, after the user carries out interaction operation based on the first media resource, the target page corresponding to the interaction operation information is displayed to the first terminal through interaction among the media server, the strategy control equipment and the gateway equipment, the corresponding page can be automatically presented to the user according to the interaction operation of the user, the user can check the page without multiple operations, operation steps of the user are reduced, and the man-machine interaction efficiency is improved.
It should be noted that: in the above-described embodiment, when the interactive device for applying to a call performs an interaction for applying to a call, only the division of the functional modules is illustrated, and in practical applications, the function distribution may be completed by different functional modules according to needs, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. In addition, the interaction apparatus applied to the call provided by the above embodiment and the method embodiment of the media server side in the interaction method applied to the call belong to the same concept, and the specific implementation process thereof is detailed in the method embodiment and is not described herein again.
Fig. 5 is a schematic structural diagram of an interactive device applied to a call according to an embodiment of the present application, and referring to fig. 5, a media server includes a receiving module 501 and a sending module 502, where:
a receiving module 501, configured to execute a process of receiving a first message sent by the media server in step 308, where the first message indicates to redirect the first terminal to a target page, the target page corresponds to the interactive operation information sent by the first terminal, and the first terminal is a calling terminal or a called terminal in a call flow;
a sending module 502, configured to execute a process of sending a second message to the gateway device in step 309, where the second message indicates to redirect the first terminal to the target page.
In a possible implementation manner, the sending module 502 is configured to execute a process of sending, if a session corresponding to the first terminal exists in the step 309, a second message to the gateway device based on the session.
In a possible implementation manner, the first message carries the user identifier of the first terminal and the address of the target page, and the sending module 502 is configured to execute the process of sending the response message of the request message to the gateway device in step 309, where the response message carries the user identifier of the first terminal and the address of the target page.
In a possible implementation manner, the first message carries the user identifier of the first terminal and the address of the target page, and the sending module 502 is configured to execute the process of caching the user identifier of the first terminal and the address of the target page if a session corresponding to the terminal exists in the step 309 and a request message from the gateway device does not exist in the session, and if the request message from the gateway device is received, sending a response message of the request message to the gateway device based on the session.
In one possible implementation, the apparatus further includes:
the sending module 502 is configured to execute the process of sending the notification message to the gateway device in step 309.
In a possible implementation manner, the first message carries a user identifier of the first terminal and an address of the target page, and the apparatus further includes:
a caching module, configured to perform a process of caching the user identifier of the first terminal and the address of the target page if the session corresponding to the terminal does not exist in step 309;
the sending module 502 is further configured to execute the step of receiving the session establishment request from the gateway device in step 309, and sending the second message to the gateway device.
In a possible implementation manner, if the first message carries priority information of the target page set by the media server, the priority information indicates a sequence of displaying the target page; or, the second message carries the priority information of the target page set by the policy control device.
According to the technical scheme, after the user carries out interaction operation based on the first media resource, the target page corresponding to the interaction operation information is displayed to the first terminal through interaction among the media server, the strategy control equipment and the gateway equipment, the corresponding page can be automatically presented to the user according to the interaction operation of the user, the user can check the page without multiple operations, operation steps of the user are reduced, and the man-machine interaction efficiency is improved.
It should be noted that: in the above-described embodiment, when the interactive device in a call performs interaction applied to the call, only the division of the functional modules is illustrated, and in practical application, the function distribution may be completed by different functional modules according to needs, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. In addition, the interaction apparatus in a call provided in the foregoing embodiment and the method embodiment of the policy control device side in the interaction method applied to a call belong to the same concept, and details of a specific implementation process thereof are referred to the method embodiment and are not described herein again.
In an exemplary embodiment, a computer storage medium is also provided, which may be a computer readable storage medium, such as a memory including program code, which is executable by a processor in a network device to perform the interaction method applied to a call at a media server side or a policy control device side in the above embodiments. For example, the computer-readable storage medium may be a ROM, a RAM, a compact disc-read-only memory (CD-ROM), a magnetic tape, a floppy disk, an optical data storage device, and the like.
The application also provides a system applied to the interaction of the call, which comprises a media server and a policy control device. In a possible implementation manner, the media server and the policy control device are respectively used to execute the methods on the media server side and the policy control device side in the interaction method applied to the call provided by the embodiment shown in fig. 3. Optionally, the system may further include a gateway device, where the gateway device is configured to execute the method on the gateway device side in the interaction method applied to the call provided in the embodiment shown in fig. 3.
It will be understood by those skilled in the art that all or part of the steps for implementing the above embodiments may be implemented by hardware, or may be implemented by a program instructing relevant hardware, where the program may be stored in a computer-readable storage medium, and the storage medium may be a read-only memory, a magnetic disk or an optical disk.
In the description of the present application, "/" indicates a relationship in which the objects linked before and after are "or", for example, a/B may indicate a or B; in the present application, "and/or" is only an association relationship describing an association object, and means that there may be three relationships, for example, a and/or B, and may mean: a exists alone, A and B exist simultaneously, and B exists alone, wherein A and B can be singular or plural.
It is important to note that the elements, modules, chips, and method steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or combinations of both, and that the components and steps of the examples have been described in a functional general in the foregoing description for the purpose of illustrating clearly the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system, the apparatus, the module, the unit or the chip described above may refer to corresponding processes in the embodiment of the interactive method applied to the call, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. For example, the above-described embodiments of the apparatus are merely illustrative, and for example, a module or a unit in the module may be divided into only one logic function, and may be implemented in other ways, for example, a plurality of modules or units may be combined or integrated into another system, or some features may be omitted or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may also be an electric, mechanical or other form of connection.
The modules or units described as separate parts may or may not be physically separate, and parts displayed as modules or units may or may not be physical modules or physical units, may be located in one place, or may also be distributed to multiple network devices or chips. Some or all of the modules or units can be selected according to actual needs to achieve the purpose of the scheme of the embodiment of the application.
In addition, each functional module or unit in the embodiments of the present application may be integrated into one target processing module, or each module or unit may exist alone physically, or two or more modules or units are integrated into one target processing module. The integrated module or unit may be implemented in the form of hardware, or may be implemented in the form of a software functional unit.
The above description is only exemplary of the present application and should not be taken as limiting, as any modification, equivalent replacement, or improvement made within the spirit and principle of the present application should be included in the protection scope of the present application.

Claims (36)

1. An interactive system for application to a call, comprising: a media server and a policy control device,
the media server is configured to: receiving a call request initiated by a calling terminal to a called terminal, and sending a first media resource to a first terminal based on resource negotiation with the first terminal, wherein the first terminal is the calling terminal or the called terminal; receiving interactive operation information sent by the first terminal based on the first media resource; sending a first message to the policy control device, wherein the first message indicates that the first terminal is redirected to a target page, and the target page corresponds to the interactive operation information;
the policy control device is configured to: receiving a first message sent by the media server; and sending a second message to a gateway device, wherein the second message indicates that the first terminal is redirected to the target page.
2. The system of claim 1, wherein the first message carries an address of the destination page and a user identification of the first terminal.
3. The system according to claim 1 or 2, wherein the media server is further configured to any of:
caching the interactive operation information, and if the call is finished, executing a step of sending the first message;
and caching the address of the target page, and executing the step of sending the first message if the call is finished.
4. The system of claim 1 or 2, wherein said sending the second message to the gateway device comprises:
and if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session.
5. The system according to claim 4, wherein the first message carries a user identifier of the first terminal and an address of the target page, and the sending the second message to the gateway device based on the session if the session corresponding to the first terminal exists between the policy control device and the gateway device includes:
if a session corresponding to the first terminal exists between the policy control device and the gateway device, and a request message from the gateway device exists in the session, sending a response message of the request message to the gateway device based on the session, where the response message carries a user identifier of the first terminal and an address of the target page.
6. The system according to claim 4, wherein the first message carries a user identifier of the first terminal and an address of the target page, and the sending the second message to the gateway device based on the session if the session corresponding to the first terminal exists between the policy control device and the gateway device includes:
if a session corresponding to the terminal exists between the policy control device and the gateway device, and a request message from the gateway device does not exist in the session, caching a user identifier of the first terminal and an address of the target page;
and sending a response message of the request message to the gateway equipment based on the session after receiving the request message from the gateway equipment, wherein the response message carries the user identifier of the first terminal and the address of the target page.
7. The system according to claim 6, wherein if there is a session corresponding to the terminal between the policy control device and the gateway device, and there is no request message from the gateway device in the session, the policy control device is further configured to:
and sending a notification message to the gateway equipment, wherein the notification message triggers the gateway equipment to return the request message.
8. The system according to claim 1, 2 or 4, wherein the first message carries a user identifier of the first terminal and an address of the target page, and after receiving the first message sent by the media server, the policy control device is further configured to:
if the session corresponding to the terminal does not exist between the policy control device and the gateway device, caching the user identification of the first terminal and the address of the target page;
and receiving a session establishment request from the gateway device, and executing the step of sending the second message to the gateway device.
9. The system according to any one of claims 1 to 8, wherein the second message carries priority information of the target page set by the policy control device, the priority information indicating a sequence of displaying the target page.
10. The system according to any of claims 1-9, wherein said first message further carries priority information of said target page, said priority information indicating a sequence of displaying said target page.
11. An interactive method applied to a call, which is characterized in that, applied to a media server, the method comprises:
receiving a call request initiated by a calling terminal to a called terminal, and sending a first media resource to a first terminal based on resource negotiation with the first terminal, wherein the first terminal is the calling terminal or the called terminal;
receiving interactive operation information sent by the first terminal based on the first media resource;
and sending a first message to a policy control device, wherein the first message indicates that the first terminal is redirected to a target page, and the target page corresponds to the interactive operation information.
12. The method of claim 11, wherein the first message carries an address of the destination page and a user identity of the first terminal.
13. The method according to claim 11 or 12, wherein the first message further carries priority information of the target page, and the priority information indicates a sequence of displaying the target page.
14. The method according to any one of claims 11-13, further comprising any one of:
caching the interactive operation information, and executing the step of sending the first message if the call is finished;
and caching the address of the target page, and executing the step of sending the first message if the call is finished.
15. An interactive method applied to a call, which is characterized in that the method is applied to a policy control device and comprises the following steps:
receiving a first message sent by a media server, wherein the first message indicates that a first terminal is redirected to a target page, the target page corresponds to interactive operation information sent by the first terminal, and the first terminal is a calling terminal or a called terminal in a call flow;
and sending a second message to a gateway device, wherein the second message indicates that the first terminal is redirected to the target page.
16. The method of claim 15, wherein sending the second message to the gateway device comprises:
and if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session.
17. The method according to claim 16, wherein the first message carries a user identifier of the first terminal and an address of the target page, and the sending the second message to the gateway device based on the session if the session corresponding to the first terminal exists between the policy control device and the gateway device comprises:
if a session corresponding to the first terminal exists between the policy control device and the gateway device, and a request message from the gateway device exists in the session, sending a response message of the request message to the gateway device based on the session, where the response message carries a user identifier of the first terminal and an address of the target page.
18. The method according to claim 16, wherein the first message carries a user identifier of the first terminal and an address of the target page, and the sending the second message to the gateway device based on the session if the session corresponding to the first terminal exists between the policy control device and the gateway device comprises:
if a session corresponding to the terminal exists between the policy control device and the gateway device, and a request message from the gateway device does not exist in the session, caching a user identifier of the first terminal and an address of the target page;
and sending a response message of the request message to the gateway equipment based on the session after receiving the request message from the gateway equipment, wherein the response message carries the user identifier of the first terminal and the address of the target page.
19. The method according to claim 18, wherein if a session corresponding to the terminal exists between the policy control device and the gateway device, and there is no request message from the gateway device in the session, the method further comprises:
and sending a notification message to the gateway equipment, wherein the notification message triggers the gateway equipment to return the request message.
20. The method of claim 16, wherein the first message carries a user identifier of the first terminal and an address of the target page, and after receiving the first message sent by the media server, the method further comprises:
if the session corresponding to the terminal does not exist between the policy control device and the gateway device, caching the user identifier of the first terminal and the address of the target page;
and receiving a session establishment request from the gateway device, and executing the step of sending the second message to the gateway device.
21. The method according to claim 16, wherein if the first message carries priority information of the target page set by the media server, the priority information indicates a sequence of displaying the target page; or, the second message carries the priority information of the target page set by the policy control device.
22. An interactive apparatus for application to a call, the apparatus comprising:
a sending module, configured to receive a call request initiated by a calling terminal to a called terminal, and send a first media resource to a first terminal based on a resource negotiation with the first terminal, where the first terminal is the calling terminal or the called terminal;
a receiving module, configured to receive the interactive operation information sent by the first terminal based on the first media resource;
the sending module is further configured to send a first message to a policy control device, where the first message indicates to redirect the first terminal to a target page, and the target page corresponds to the interactive operation information.
23. The apparatus of claim 22, wherein the first message carries an address of the destination page and a user identifier of the first terminal.
24. The apparatus according to claim 22 or 23, wherein the first message further carries priority information of the target page, and the priority information indicates a sequence of displaying the target page.
25. The apparatus according to any of claims 22-24, wherein the apparatus further comprises a caching module for any of:
caching the interactive operation information, and if the call is finished, executing a step of sending the first message;
and caching the address of the target page, and executing the step of sending the first message if the call is finished.
26. An interactive apparatus for application to a call, the apparatus comprising:
a receiving module, configured to receive a first message sent by a media server, where the first message indicates to redirect a first terminal to a target page, the target page corresponds to interactive operation information sent by the first terminal, and the first terminal is a calling terminal or a called terminal in a call flow;
a sending module, configured to send a second message to a gateway device, where the second message indicates to redirect the first terminal to the target page.
27. The apparatus of claim 26, wherein the sending module is configured to:
and if a session corresponding to the first terminal exists between the policy control device and the gateway device, sending the second message to the gateway device based on the session.
28. The apparatus of claim 27, wherein the first message carries a user identifier of the first terminal and an address of the destination page, and wherein the sending module is configured to:
if a session corresponding to the first terminal exists between the policy control device and the gateway device, and a request message from the gateway device exists in the session, sending a response message of the request message to the gateway device based on the session, where the response message carries a user identifier of the first terminal and an address of the target page.
29. The apparatus of claim 27, wherein the first message carries a user identifier of the first terminal and an address of the destination page, and wherein the sending module is configured to:
if a session corresponding to the terminal exists between the policy control device and the gateway device, and a request message from the gateway device does not exist in the session, caching a user identifier of the first terminal and an address of the target page;
and sending a response message of the request message to the gateway equipment based on the session after receiving the request message from the gateway equipment, wherein the response message carries the user identifier of the first terminal and the address of the target page.
30. The apparatus according to claim 29, wherein if a session corresponding to the terminal exists between the policy control device and the gateway device, and there is no request message from the gateway device in the session, the sending module is further configured to send a notification message to the gateway device, where the notification message triggers the gateway device to return the request message.
31. The apparatus of claim 27, wherein the first message carries a user identifier of the first terminal and an address of the destination page, and wherein the apparatus further comprises:
the cache module is used for caching the user identifier of the first terminal and the address of the target page if the session corresponding to the terminal does not exist between the policy control equipment and the gateway equipment;
the sending module is further configured to receive a session establishment request from the gateway device, and execute a step of sending the second message to the gateway device.
32. The apparatus of claim 27, wherein if the first message carries priority information of the target page set by the media server, the priority information indicates a sequence of displaying the target page; or, the second message carries the priority information of the target page set by the policy control device.
33. An interactive method applied to a call, the method comprising:
a media server receives a call request initiated by a calling terminal to a called terminal, and sends a first media resource to a first terminal based on resource negotiation with the first terminal, wherein the first terminal is the calling terminal or the called terminal; receiving interactive operation information sent by the first terminal based on the first media resource; sending a first message to a policy control device, wherein the first message indicates that the first terminal is redirected to a target page, and the target page corresponds to the interactive operation information;
the policy control equipment receives a first message sent by the media server; and sending a second message to a gateway device, wherein the second message indicates that the first terminal is redirected to the target page.
34. A network device comprising a processor and a memory, the memory having stored therein at least one program code, the program code being loaded and executed by the processor to implement the interactive method applied to a call as claimed in any one of claims 11 to 21.
35. A computer storage medium, characterized in that at least one program code is stored in the storage medium, which is loaded and executed by a processor to implement the interactive method applied to a call as claimed in any one of claims 11 to 21.
36. A computer program product which, when run on a computer, causes the computer to execute to implement the interactive method applied to a call of any one of claims 11 to 21.
CN202011367126.4A 2020-11-27 2020-11-27 Interaction method applied to call and related device Pending CN114567704A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114916042A (en) * 2022-06-13 2022-08-16 中国联合网络通信集团有限公司 Call processing method, device, equipment and storage medium

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114916042A (en) * 2022-06-13 2022-08-16 中国联合网络通信集团有限公司 Call processing method, device, equipment and storage medium
CN114916042B (en) * 2022-06-13 2023-11-21 中国联合网络通信集团有限公司 Call processing method, device, equipment and storage medium

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