CN114529368A - Instant single answering method for network car booking platform - Google Patents
Instant single answering method for network car booking platform Download PDFInfo
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- CN114529368A CN114529368A CN202210162292.3A CN202210162292A CN114529368A CN 114529368 A CN114529368 A CN 114529368A CN 202210162292 A CN202210162292 A CN 202210162292A CN 114529368 A CN114529368 A CN 114529368A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention provides an instant single-response method for a network car booking platform, which comprises the following steps: a user fills in a getting-on/off address at a passenger end of the online taxi appointment platform, and an order system establishes an order to obtain order information; the order system sends the order information to a dispatching system; the order dispatching system screens drivers according to the order information, and checks whether drivers about to finish service exist around the order dispatching system after the order dispatching system dispatches the order for 5 seconds if no response exists; if the order is answered, informing the driver that other passengers are being served and that the time of service is expected; if the order is answered, the driver end needs to inform relevant information in time, the driver is given a chance of decision selection, and the driver is allowed to determine whether to take the next order according to the actual situation of the driver; if the driver has special scenes such as affairs and the like, the driver can cancel without responsibility, the next order is cancelled, and the system judges that the driver is without responsibility and re-dispatches the order. The response rate is improved, and the idle time of a driver is reduced while the passenger has the available vehicle.
Description
Technical Field
The invention relates to the field of network car booking, in particular to an instant single answering method of a network car booking platform.
Background
After the driver completes the order, 30% of the drivers will have no order for 10 to 30 minutes, and the driver will have a longer idle time. In some scenes, queuing cannot be triggered, and orders do not respond, so that the lost drivers have no order for a long time after service is completed. The driver is considered unavailable when the order is not completed, cannot take up the surrounding demand, and has a waiting time between two orders, which is also wasted.
On one hand, passengers cannot drive the vehicle, and the vehicle using requirements cannot be met; on the other hand, after the order is completed, the driver has no order within 10 minutes to 30 minutes, and the transport capacity is wasted.
Disclosure of Invention
In view of the above problems, the present invention has been made to provide a web appointment platform instant single answer method capable of improving an answer rate, which overcomes or at least partially solves the above problems.
According to one aspect of the invention, an instant single answering method of a network appointment platform is provided, and the answering method comprises the following steps:
a user fills in an on-off address at a passenger end of the online taxi appointment platform, order placing operation is carried out, an order system establishes an order and order information is obtained;
the order system sends the order information to an order sending system;
the order dispatching system screens drivers according to the order information, and checks whether drivers about to finish service exist around the system if no response exists after dispatching for 5 seconds;
if the order is answered, the passenger end of the online taxi appointment platform correspondingly reminds the passenger to inform the driver of serving other passengers and predicting service time;
if the order is answered, the driver end needs to inform relevant information in time, the driver is given a chance of decision selection, and the driver is allowed to determine whether to take the next order according to the actual situation of the driver; if the driver has special scenes such as affairs and the like, the driver can be cancelled without responsibility;
after the serving driver binds the next order, if the passenger of the previous order succeeds in changing the destination, the latter order is cancelled, and the system determines that the driver is not responsible and re-dispatches the order.
Optionally, the verifying whether there is a driver about to finish the service around specifically includes:
the time factor is that a driver with the shortest expected arrival time is selected in the dispatch range to be bound, and the sum of the time from the current position of the driver to the service scheduled departure point and the time from the service scheduled departure point to the interlinked list scheduled departure point is 5 minutes;
and (3) distance factors, selecting the driver with the shortest expected arrival distance in the dispatching range to carry out dispatching, wherein the distance from the current position of the driver to the service scheduled departure point + the distance from the service scheduled departure point to the chain of scheduled departure points is less than 2.5 kilometers.
Optionally, if the order is answered, the passenger end of the car appointment platform correspondingly reminds the passenger to inform the driver that the passenger is serving other passengers and the predicted service time specifically includes:
after the next order is answered, the previous order is not completed;
map bubble pattern: the driver is about to finish the previous order, x kilometers away from you for y minutes;
managing and controlling messages: the driver nearest to the driver is about to finish the previous list, please patiently wait, and if the driver changes the journey, the driver can be cancelled free before the journey time;
instant messaging within the terminal: the driver is about to finish the last order, asks for your patience to wait, and can communicate with the driver through instant messages;
after the next order is answered, the previous order is completed;
map bubble pattern: x kilometers and y minutes away from you;
managing and controlling messages: the driver is about to arrive, and asks you to wait at the roadside;
instant messaging within the terminal: the driver is going to pick up you and ask you to wait for the information, and the information can be communicated with the driver through instant messages.
Optionally, if the order is answered, the driver end needs to inform relevant information in time, so as to give the driver a choice for making a decision, and the driver can determine whether to take the next order according to the actual situation of the driver; if the driver has special scenes such as affairs, the driver can cancel without responsibility, and the method specifically comprises the following steps:
reminding the driver and making the driver confirm whether the driver is willing to service the next order;
voice broadcast reminds the driver: whether a new order is bound for you or not is cancelled without responsibility;
the display content of the driver end page: whether a new order is bound for you or not is cancelled without responsibility;
if the driver operates 'no responsibility cancellation', the order sending system continues to send orders and continuously searches for the driver;
if the driver does not operate, the driver responds by default, and the driver is willing to service the corresponding order;
the subsequent driver sends the passenger of the previous list to the destination, and then goes to the boarding point of the next list to connect the corresponding passenger for subsequent service flow;
after the countdown of 10 seconds is finished, the driver end skips a new order arrival page and informs that the order is picked up;
and after the subsequent driver sends the passenger on the previous list to the destination, the subsequent driver goes to the boarding point of the next list to connect the corresponding passenger, and the subsequent service process is carried out.
Optionally, after the reassigning, the method further includes: the next passenger is prompted: because the last passenger uses the vehicle for a long time, a driver is preferentially searched for the passenger to ensure that the passenger uses the vehicle normally.
The invention provides an instant single response method for a network taxi appointment platform, which comprises the following steps: a user fills in an on-off address at a passenger end of the online taxi appointment platform, order placing operation is carried out, an order system establishes an order and order information is obtained; the order system sends the order information to an order sending system; the order dispatching system screens drivers according to the order information, and checks whether drivers about to finish service exist around the system if no response exists after dispatching for 5 seconds; if the order is answered, the passenger end of the online taxi appointment platform correspondingly reminds the passenger to inform the driver of serving other passengers and predicting service time; if the order is answered, the driver end needs to inform relevant information in time, the driver is given a chance of decision selection, and the driver is allowed to determine whether to take the next order according to the actual situation of the driver; if the driver has special scenes such as affairs and the like, the driver can be cancelled without responsibility; after the serving driver binds the next order, if the passenger of the previous order succeeds in changing the destination, the latter order is cancelled, and the system determines that the driver is not responsible and re-dispatches the order. The response rate is improved, and the idle time of a driver is reduced while the passenger has the available vehicle.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of an instant single-response method for a network appointment platform according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
The terms "comprises" and "comprising," and any variations thereof, in the present description and claims and drawings are intended to cover a non-exclusive inclusion, such as a list of steps or elements.
The technical solution of the present invention is further described in detail with reference to the accompanying drawings and embodiments.
The invention aims to solve the problem that when a network car booking driver is about to complete an order, the driver is regarded as available transport capacity according to a certain booking rule, and the driver can order the taxi taking requirements of getting on the periphery of the current passenger destination on the car, so that the overall efficiency can be improved, orders of more passengers can be responded under the scene of less transport capacity, the passengers can go out quickly, the requirement of the passengers for taking the car is met, and meanwhile, the income of the driver and the income of a network car booking platform are improved.
As shown in FIG. 1, after the user places an order on the online booking platform, the range of the dispatching system for screening available capacity is expanded to the drivers currently in service.
The specific logic and display is as follows:
and the user fills information such as an on-off address and the like in the passenger end of the online taxi appointment platform to perform order placing operation, and the order system creates an order.
And the order system gives corresponding information to the order sending system, and the corresponding information specifically comprises the longitude and latitude of the boarding address.
And after receiving the order dispatching request, the order dispatching system begins to screen drivers, and after dispatching for 5 seconds, if no response exists, the order dispatching system begins to verify whether drivers about to finish service exist around. The specific decision logic is as follows:
the time factor is that the driver with the shortest ETA is selected in the dispatching range to be bound, and the time that the current position of the driver reaches the service scheduled getting-off point plus the time that the driver is serving the scheduled getting-off point to the interlinked list scheduled getting-on point is 5 minutes;
distance factors, selecting the driver with the shortest EDA (estimated arrival distance) in the dispatching range to bind, wherein the distance from the current position of the driver to the service scheduled departure point + the distance from the service scheduled departure point to the interlinked list scheduled departure point is less than 2.5 kilometers;
and the order is answered, namely the order is accepted by the driver after decision making, and the passenger end of the vehicle-ordering platform correspondingly reminds the passenger to inform the driver of serving other passengers, the predicted time and the like.
The method comprises the following specific steps:
after the next order is answered, the previous order is not completed
Map bubble pattern: the driver will finish the previous order, x kilometers and y minutes away from you (using driver current position-service finish position-predetermined vehicle position)
Managing and controlling messages: this is the driver closest to you, who is about to complete the previous order, please wait patiently. If you change the itinerary, it can be cancelled free before xx: xx.
Intra-terminal IM (instant message): the driver is about to finish the last order, please be happy and wait, and can communicate with the driver through IM.
After the next order is answered, the previous order is not completed.
Map bubble pattern: x kilometers and y minutes away (using driver current position-the location of the scheduled boarding point).
Managing and controlling messages: the driver is about to arrive and you go to the roadside for waiting.
Intra-terminal IM (instant message): the driver is going to pick up you and ask you to wait for patiently, and the driver can be communicated with the driver through IM.
When the order is answered, the driver end also needs to inform relevant information in time, and gives the driver a choice for decision making, so that the driver can determine whether to take the next order according to the actual situation of the driver. If the driver has special scenes such as affairs, the driver can be cancelled without responsibility. The method comprises the following specific steps:
the driver is alerted and made sure whether he would like to service the next order. Voice broadcast reminds the driver: whether a new order is bound for you without charge cancellation (count down 10 seconds)
The display content of the driver end page: whether a new order is bound for you without charge cancellation (count down 10 seconds)
If the driver operates 'no responsibility cancellation', the order sending system continues to send orders and continuously searches for the driver;
if the driver is not operating, the default answer is that the driver is willing to service the corresponding order.
And after the subsequent driver sends the passenger on the previous list to the destination, the subsequent driver goes to the boarding point of the next list to pick up the corresponding passenger, and the subsequent service process is carried out.
After the 10 second countdown is finished, the driver end skips the new order arrival page to inform that the order has been picked up. And after the subsequent driver sends the passenger on the previous list to the destination, the subsequent driver goes to the boarding point of the next list to pick up the corresponding passenger, and the subsequent service process is carried out.
After the serving driver binds the next order, if the passenger of the previous order succeeds in changing the destination, the latter order is cancelled, the system determines that the driver is not responsible, reassigns the order, and prompts the passenger of the next order: because the last passenger uses the vehicle for a long time, a driver is preferentially searched for the passenger to ensure that the passenger uses the vehicle normally.
Has the advantages that: the instant single response rate of the whole platform is improved, and the vehicle using requirements of passengers are met in time. The response rate is improved, the idle time of a driver is reduced when a passenger has a car, the income of the driver and the income of a platform are further improved, and the brand image of an enterprise is improved.
The above embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, it should be understood that the above embodiments are merely exemplary embodiments of the present invention and are not intended to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (5)
1. An instant single response method for a network appointment platform is characterized by comprising the following steps:
a user fills in an on-off address at a passenger end of the online taxi appointment platform, order placing operation is carried out, an order system establishes an order and order information is obtained;
the order system sends the order information to an order sending system;
the order dispatching system screens drivers according to the order information, and checks whether drivers about to finish service exist around the system if no response exists after dispatching for 5 seconds;
if the order is answered, the passenger end of the online taxi appointment platform correspondingly reminds the passenger to inform the driver of serving other passengers and predicting service time;
if the order is answered, the driver end needs to inform relevant information in time, the driver is given a chance of decision selection, and the driver is allowed to determine whether to take the next order according to the actual situation of the driver; if the driver has special scenes such as affairs and the like, the driver can be cancelled without responsibility;
after the serving driver binds the next order, if the passenger of the previous order succeeds in changing the destination, the latter order is cancelled, and the system determines that the driver is not responsible and re-dispatches the order.
2. The on-line taxi appointment platform instant single-response method as claimed in claim 1, wherein the verifying whether drivers about to finish the service are around specifically comprises:
the time factor is that a driver with the shortest expected arrival time is selected in the dispatch range to be bound, and the sum of the time from the current position of the driver to the service scheduled departure point and the time from the service scheduled departure point to the interlinked list scheduled departure point is 5 minutes;
and (4) selecting the driver with the shortest expected arrival distance in the order dispatching range to bind the order, wherein the distance between the current position of the driver and the service scheduled departure point plus the distance between the service scheduled departure point and the interlinked order scheduled departure point is 2.5 kilometers.
3. The method as claimed in claim 1, wherein the step of the passenger end of the vehicle order platform performing corresponding reminding to the passenger if the order is answered, informing the driver that other passengers are being served and predicting the service time specifically comprises:
after the next order is answered, the previous order is not completed;
map bubble pattern: the driver is about to finish the previous order, x kilometers away from you for y minutes;
managing and controlling messages: the driver nearest to the driver is about to finish the previous list, please patiently wait, and if the driver changes the journey, the driver can be cancelled free before the journey time;
instant messaging within the terminal: the driver is about to finish the last order, asks for your patience to wait, and can communicate with the driver through instant messages;
after the next order is answered, the previous order is completed;
map bubble pattern: x kilometers and y minutes away from you;
managing and controlling messages: the driver is about to arrive, and asks you to wait at the roadside;
instant messaging within the terminal: the driver is going to pick up you and ask you to wait for the information, and the information can be communicated with the driver through instant messages.
4. The method as claimed in claim 1, wherein if the order is answered, the driver end needs to inform the relevant information in time to give the driver a choice of decision making, so that the driver can determine whether to take the next order according to his actual situation; if the driver has special scenes such as affairs, the driver can cancel without responsibility, and the method specifically comprises the following steps:
reminding the driver and making the driver confirm whether the driver is willing to service the next order;
voice broadcast reminds the driver: whether a new order is bound for you or not is cancelled without responsibility;
the display content of the driver end page: whether a new order is bound for you or not is cancelled without responsibility;
if the driver operates 'no responsibility cancellation', the order sending system continues to send orders and continuously searches for the driver;
if the driver does not operate, the driver responds by default, and the driver is willing to service the corresponding order;
the subsequent driver sends the passenger on the previous list to the destination, and then goes to the boarding point of the next list to connect the corresponding passenger for subsequent service flow;
after the countdown of 10 seconds is finished, the driver end skips a new order arrival page and informs that the order is picked up;
and after the subsequent driver sends the passenger on the previous list to the destination, the subsequent driver goes to the boarding point of the next list to connect the corresponding passenger, and the subsequent service process is carried out.
5. The online booking platform instant order answering method according to claim 1, wherein the repacking further comprises: the next passenger is prompted: because the last passenger uses the vehicle for a long time, a driver is preferentially searched for the passenger to ensure that the passenger uses the vehicle normally.
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| CN202210162292.3A CN114529368A (en) | 2022-02-22 | 2022-02-22 | Instant single answering method for network car booking platform |
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| CN202210162292.3A CN114529368A (en) | 2022-02-22 | 2022-02-22 | Instant single answering method for network car booking platform |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115438937A (en) * | 2022-08-24 | 2022-12-06 | 南京领行科技股份有限公司 | Order processing method, device, server and medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115438937A (en) * | 2022-08-24 | 2022-12-06 | 南京领行科技股份有限公司 | Order processing method, device, server and medium |
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