CN114186786A - Work order distribution method, device, terminal and storage medium - Google Patents
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Abstract
The application is applicable to the technical field of property and provides a work order distribution method, a work order distribution device, a work order distribution terminal and a storage medium. The work order distribution method specifically comprises the following steps: acquiring work order information of a work order to be distributed, wherein the work order information comprises the operation requirement of the work order to be distributed; determining the preferred staff with the first priority according to the operation requirement; generating order waiting information pointing to the preferred staff; and if the order receiving operation triggered by the preferred staff according to the order receiving information is not received, generating order information to be robbed, and distributing the order to be distributed to target staff, wherein the target staff are staff who trigger order grabbing operation according to the order information to be robbed and meet the operation requirements. The embodiment of the application can improve the efficiency and fairness of work order distribution.
Description
Technical Field
The application belongs to the technical field of property, and particularly relates to a work order distribution method, device, terminal and storage medium.
Background
In the property industry, maintenance, home care and other services are often needed for owners. The traditional property job scheduling mode is generally that a distributor is informed through telephone, talkback or instant messaging software, and then the distributor distributes a work order to corresponding workers. The method has low distribution efficiency, the problem that the work order to be distributed is hoarded to the hands of the distributor is easy to occur, and in the distribution process, the distributor can distribute the work order according to personal emotion, so that the phenomenon of unfair distribution is caused.
Disclosure of Invention
The embodiment of the application provides a work order distribution method, a work order distribution device, a work order distribution terminal and a work order storage medium, and can improve work order distribution efficiency and fairness.
A first aspect of the embodiments of the present application provides a method for allocating a work order, including:
acquiring work order information of a work order to be distributed, wherein the work order information comprises the operation requirement of the work order to be distributed;
determining the preferred staff with the first priority according to the operation requirement;
generating order waiting information pointing to the preferred staff;
and if the order receiving operation triggered by the preferred staff according to the order receiving information is not received, generating order information to be robbed, and distributing the order to be distributed to target staff, wherein the target staff are staff who trigger order grabbing operation according to the order information to be robbed and meet the operation requirements.
A second aspect of the embodiments of the present application provides a work order distribution device, including:
the work order information acquisition unit is used for acquiring work order information of a work order to be distributed, and the work order information comprises the operation requirement of the work order to be distributed;
the preferred employee determining unit is used for determining preferred employees with a first priority according to the operation requirement;
the order receiving unit is used for generating order receiving information pointing to the preferred staff;
and the order grabbing unit is used for generating order grabbing information to be grabbed and distributing the work orders to be distributed to target employees if the order grabbing operation triggered by the preferred staff according to the order grabbing information is not received, and the target employees are the employees who trigger the order grabbing operation according to the order grabbing information and meet the operation requirements.
A third aspect of the embodiments of the present application provides a terminal, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor implements the steps of the method when executing the computer program.
A fourth aspect of the embodiments of the present application provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the computer program implements the steps of the above method.
A fifth aspect of embodiments of the present application provides a computer program product, which when run on a terminal, causes the terminal to perform the steps of the method.
In the embodiment of the application, after the work order information of the work orders to be distributed is obtained, the preferred staff with the first priority is determined according to the operation requirements of the work orders to be distributed, the work order information to be received pointing to the preferred staff is generated, if the order receiving operation triggered by the preferred staff according to the order receiving information is not received, the work order information to be robbed is generated, the work orders to be distributed are distributed to the target staff triggering the order grabbing operation, the distribution process of the work orders does not need to be carried out by the distributor, the work order distribution efficiency is improved, meanwhile, the staff can carry out order robbing under the condition that the preferred staff does not receive the orders, the condition that a large number of work orders are accumulated in the hands of the distributor is avoided, and the distribution of the work orders is enabled to be more fair.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is a schematic flow chart of an implementation of a work order distribution method provided in an embodiment of the present application;
fig. 2 is a schematic flowchart of a specific implementation of step S102 provided in an embodiment of the present application;
fig. 3 is a schematic flowchart of a specific implementation of determining an allocation priority according to an embodiment of the present application;
FIG. 4 is a schematic structural diagram of a work order distribution device according to an embodiment of the present disclosure;
fig. 5 is a schematic structural diagram of a terminal according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall be protected by the present application.
In the property industry, maintenance, home care and other services are often needed for owners. The traditional property job scheduling mode is generally that a distributor is informed through telephone, talkback or instant messaging software, and then the distributor distributes a work order to corresponding workers. The method has low distribution efficiency, and the problem that a work order to be distributed is stocked on the hands of a distributor is easy to occur. In addition, in the distribution process, the distributor may distribute the work order according to personal emotion, which causes the phenomenon of unfair distribution.
In order to explain the technical means of the present application, the following description will be given by way of specific examples.
Fig. 1 is a schematic diagram illustrating an implementation flow of a work order allocation method provided in an embodiment of the present application, where the method may be applied to a terminal and may be applied to a situation where efficiency and fairness of work order allocation need to be improved. The terminal can be intelligent equipment such as a smart phone, a computer and a tablet device, and can also be server equipment such as a property server.
Specifically, the method for allocating the work order may include the following steps S101 to S104.
And S101, acquiring the work order information of the work orders to be distributed.
In the embodiment of the present application, the work order to be allocated refers to a work order that needs to be allocated to a worker to enable the worker to complete a work task. When the property owner needs to provide service or the property has related operation requirements, the terminal can acquire the work order information of the work orders to be distributed.
The work order information may include a work requirement of a work order to be allocated, a work order type, a processing object, a work timestamp, a project type, and the like.
Specifically, the terminal may obtain the work order information in different manners. For example, in some embodiments, the owner may send the work order information to the terminal through application software installed on a smart phone, a computer, or the like, so as to trigger the terminal to perform the allocation of the work order to be allocated. In other embodiments, the owner may also notify the distributor through a telephone, intercom or instant messaging software, and the distributor performs an input operation on the property system installed on the terminal, so that the terminal may generate the work order information of the work order to be distributed based on the input operation. Or, the terminal may periodically generate the work order information of the work orders to be distributed according to the actual demand.
And step S102, determining the preferred staff with the first priority according to the operation requirement.
In the embodiment of the application, the terminal can determine the allocation priority of each employee according to the operation requirement, so as to determine that the employee meeting the operation requirement and having the allocation priority of the first priority is used as the preferred employee.
The preferred employee may be an employee with the highest assigned priority, or may be any one or more employees with assigned priorities greater than a preset priority threshold.
And step S103, generating the order waiting information pointing to the preferred staff.
The order receiving information can be used for indicating the preferred staff to carry out order receiving operation. In the embodiment of the application, since the preferred employee is a better or optimal choice for processing the work order to be allocated, for example, an employee with higher or highest efficiency for processing the work order to be allocated, or an employee with better or best quality for processing the work order to be allocated, the terminal may generate the information of the order to be accepted pointing to the preferred employee, and the preferred employee preferentially selects to accept the order.
Specifically, in some embodiments of the present application, after the terminal generates the order waiting information, the terminal may send the order waiting information to the device bound by the preferred employee. Preferably, the employee can log in the account in an employee system installed on the device of the employee, and trigger the acquisition of the order waiting information, so that the device receives the order waiting information sent by the terminal. At this time, the preferred staff may select to trigger the order receiving operation or the order rejecting operation by clicking a control or the like according to the actual situation, or may select not to trigger any operation.
And step S104, if the order receiving operation triggered by the preferred staff according to the order receiving information is not received, generating the order waiting information, and distributing the order to be distributed to the target staff.
In some embodiments of the present application, if the terminal receives an order receiving operation triggered by the preferred employee according to the information of the to-be-received order, the terminal may allocate the to-be-allocated work order to the target employee.
If the preferred staff triggers the order rejection operation or does not trigger any operation, the terminal cannot receive the order receiving operation triggered by the preferred staff according to the order receiving information, and at the moment, the terminal can generate the order receiving information. The information of the order to be robbed can be directed to each employee meeting the operation requirements. And each worker meeting the operation requirements can trigger the order grabbing operation according to the actual condition of the worker and the information of the order to be grabbed. After the terminal receives the order grabbing operation triggered by the staff, the terminal can distribute the work orders to be distributed to the staff triggering the order grabbing operation, and the staff is the target staff. That is to say, the target staff is the staff who triggers the order grabbing operation according to the information of the order to be grabbed and meets the operation requirements.
In some embodiments of the present application, the target employee may be the first employee to trigger the order grabbing operation.
It should be noted that the aforementioned work order information may include a work order type of the work order to be allocated, importance levels and processing time limits of different work order types are different, and the terminal may have different allocation strategies for the work orders to be allocated of different work order types.
Specifically, in some embodiments of the present application, if the work order type of the work order to be allocated is a temporary type, the terminal may generate the information of the work order to be accepted, which has a first duration and is directed to the preferred employee. If the terminal does not receive the order receiving operation triggered by the preferred staff according to the order receiving information within the first time length, the terminal can generate the order receiving information.
The temporary type to-be-distributed work order can refer to the to-be-distributed work order submitted by the owner according to the required service, and the temporary type to-be-distributed work order is high in importance degree and short in processing time limit. If the terminal does not receive the order receiving operation triggered by the preferred staff according to the order receiving information within the first time period, the terminal can generate the order receiving information in order to ensure that the work orders to be distributed are distributed to the staff in time.
And in order to ensure that the work orders to be distributed can be distributed in time, if the order receiving operation is not received within the third time length, the terminal can generate manual order dispatching information and monitor the order dispatching operation triggered by the distributor according to the manual order dispatching information. The order dispatching operation is used for confirming any staff meeting the operation requirements as target staff so that the target staff can process the work orders to be distributed.
It should be noted that the first time period and the third time period may be set according to actual situations, for example, the first time period may be 10 minutes, and the third time period may be 5 minutes.
In other embodiments of the present application, if the work order type of the work order to be distributed is a periodic type, the order receiving time limit is generated to be the second time length, and the order receiving information points to the preferred employee. If the terminal does not receive the order receiving operation triggered by the preferred staff according to the order receiving information within the second time length, in order to ensure that the work orders to be distributed are distributed to the staff in time, the terminal can generate manual order dispatching information and monitor the order dispatching operation triggered by the distributor according to the manual order dispatching information.
The periodic type work order to be allocated may refer to a work order to be allocated periodically generated by the terminal, and the importance degree of the type work order to be allocated is low or the processing time limit is long.
Likewise, the second time period may be set according to actual conditions, for example, the second time period may be 4 hours.
In the embodiment of the application, after the work order information of the work orders to be distributed is obtained, the preferred staff with the first priority is determined according to the operation requirements of the work orders to be distributed, the information of the work orders to be received pointing to the preferred staff is generated, if the order receiving operation triggered by the preferred staff according to the information of the work orders to be received is not received, the information of the work orders to be snatched is generated, the work orders to be distributed are distributed to the target staff triggering the order receiving operation, the distribution process of the work orders does not need to be carried out by the distributor in a complicated operation mode, the work order distribution efficiency is improved, meanwhile, under the condition that the preferred staff does not receive the work orders, the staff can carry out order snatching, the condition that a large number of work orders are accumulated in hands of the distributor is avoided, and the distribution of the work orders is more fair.
In the embodiment of the present application, in order to more fairly select the preferred employees of the processed work orders to be distributed, as shown in fig. 2, the step S102 may specifically include the following steps S201 to S203.
Step S201, acquiring employee information of an employee.
In some embodiments of the present application, the terminal may obtain employee information pre-stored in the memory; or sending an acquisition request to the database server to acquire employee information of each employee stored by the database server.
The employee information may specifically include skill information, a current state, a work range, and the like of the employee.
And S202, determining the initially selected staff meeting the operation requirements according to the operation requirements and the staff information.
That is, the above-mentioned initial staff is a staff who can complete the work order to be assigned.
In some embodiments of the present application, the work requirement may specifically include a work area of the work order to be assigned and skill requirement information.
The work area refers to an area to which an employee needs to go when processing an order to be allocated, and may refer to an area where a processing object of the order to be allocated is located in some cases. For example, when the order to be allocated is a work order for servicing an elevator, the work area may refer to the cell in which the elevator requiring servicing is located.
The skill requirement information refers to the skill requirement required to complete the order to be allocated. For example, when the order to be distributed is a homemade work order, the skill requirement information may indicate that a homemade service can be performed.
Accordingly, the employee information may include skill information, current status, and work scope of the employee.
The current state indicates whether the employee is currently in a working state, if the current state of the employee is the working state, it indicates that the employee can process the to-be-allocated worksheet, and if the current state of the employee is the vacation state, it indicates that the employee cannot process the to-be-allocated worksheet. The skill information refers to information on skills held by the employee. The working range refers to an area where employees can go to during work.
After the operation requirement and the staff information are obtained, the terminal can match the skill information with the skill requirement information of the work order to be distributed, the working range comprises the working area of the work order to be distributed, and the staff with the current working state is used as the primary selection staff.
And step S203, determining the distribution priority of each primary employee, and taking the primary employee with the distribution priority as the preferred employee.
That is, the terminal may determine the allocation priority of each of the primary employees to screen out preferred employees from the primary employees.
Specifically, as shown in fig. 3, the determination process of the allocation priority may include the following steps S301 to S303.
And step S301, acquiring reference information of the initially selected staff.
The reference information may include a distance between the current position of the initially selected employee and a work area of the work order to be allocated, total working hours of the work order to be processed of the initially selected employee, historical work order satisfaction of the initially selected employee, and the like.
Specifically, in some embodiments of the application, the terminal may obtain a current position uploaded by the intelligent device bound by the primary employee in real time, and calculate the distance according to the current position and a work area of the work order to be allocated. The longer the distance, the longer the time required for the initial employee to travel to the work area.
In some embodiments of the application, the terminal may obtain the working hours required by each to-be-processed work order uploaded by the intelligent device bound by the primary staff in real time, and further add up the total working hours of the to-be-processed work orders of a certain primary staff. Since the pre-selected employee needs to complete the work order to be processed and then perform the next work order, the longer the total man-hour is, the later the time to complete the work order to be allocated is.
In some embodiments of the present application, the terminal may obtain its satisfaction with the historical work order uploaded by the owner via the smart device. The higher the above satisfaction, the better the quality of service for the employee. In addition, in order to be more suitable for practical application, the satisfaction degree obtained by the terminal can be the satisfaction degree of the historical order which is the same as the work area and the work order type of the order to be distributed and the skill requirement.
In step S302, a target weight value associated with the reference information is obtained.
Wherein each item of reference information may be represented by a target weight value associated therewith.
In some embodiments of the present application, the target weight value may be a weight value set by a worker, or may be a weight value obtained by adjusting a weight value set by a worker based on an actual situation.
The specific adjustment process is as follows: the terminal can obtain an initial weight value associated with the reference information, wherein the initial weight value is a weight value set by a worker. And then, the terminal can obtain a work timestamp pointed by the work order to be distributed and the project type of the project to which the work order to be distributed belongs, and adjust the initial weight value according to the work timestamp and the project type to obtain the target weight value.
The work time stamp is a time point for processing the order to be distributed, and the project type is used for representing the number of the work points and the positions of the work points when the work order to be distributed comprises a plurality of work points.
For example, when the working timestamp is on a preset holiday, which indicates that the number of guests in the working area is increased, the terminal may increase the initial weight value associated with the distance. When the item type is a combined order of the same working area, for example, a combined order of a plurality of working points in the same cell, the terminal may increase an initial weight value associated with the satisfaction degree; when the item type is a combined order of different working areas, for example, a combined order of a plurality of working points of different cells of the same company, the terminal may increase the initial weight value associated with the distance.
It should be noted that, after the terminal obtains the target weight value through the above adjustment, the on-time completion rate of the work order within the adjusted specific time period may be counted. If the on-time completion rate is lower than the preset threshold, the weight can be adjusted again.
And step S303, calculating the distribution priority of the initially selected employee according to the reference information and the target weight value associated with the reference information.
Specifically, the terminal may perform weighted addition according to the reference information of a single primary employee and a target weight value associated with the reference information, calculate the allocation priority of the primary employee, and so on, calculate the allocation priority of each primary employee. In some embodiments of the present application, the higher the assignment priority, the higher the service quality corresponding to the primary employee, and the earlier the time for completing the order to be assigned.
For example, suppose that employee a is responsible for elevator maintenance work in cell a, employee B is responsible for housekeeping maintenance and elevator maintenance work in cell A, B, employee c and employee d are both responsible for elevator maintenance work in cell B, employee m is an assignor, a has 3 to-be-processed worksheets, B has 3 to-be-processed worksheets, c has 5 to-be-processed worksheets, d has 1 to-be-processed worksheet, the processing duration of each to-be-processed worksheet is half an hour, and the satisfaction of each employee in processing the historical orders between cell a and cell B at the current position of each employee is the same. The following operations exist that need to be allocated: the maintenance work order of the elevator in the community A is 001, the maintenance work order of the housekeeping in the community A is 002, the maintenance work order of the housekeeping in the community B is 003 and the maintenance work order of the elevator in the community B is 004. Through the allocation method, the employee b will become the preferred employee of the work orders 001, 002 and 003, the employee d will become the preferred employee of the work order 004, and assuming that the employee b does not trigger the order taking operation of the work order 001, but triggers the order taking operation of the work orders 002 and 003, and the employee d triggers the order taking operation, the work orders 002 and 003 will be directly allocated to the original b, the work order 004 will be directly allocated to the employee d, and the work order 001 may be directly allocated by the employee a to trigger the order grabbing operation or by the employee m when the order grabbing operation is not received.
In addition, the work order distribution method can be applied to a property server, namely a server used by the property server for distributing and managing the work orders. However, considering that some services are not required to be provided by property staff in practical applications, in some embodiments of the present application, the work order information may further include a processing object to which the work order to be allocated points and a work timestamp, after the work order to be allocated is allocated to the target staff, the terminal may receive work information uploaded by the target staff, and the work information may include verification information of whether the work timestamp is within a maintenance period of the processing object by a manufacturer. And if the check information points to that the working timestamp is in the maintenance period, generating transfer information and sending the transfer information to a server of a manufacturer.
That is, if the processing object is within the maintenance period at the time point of processing the job ticket to be processed, the terminal may generate and transmit the transfer information to the server of the manufacturer.
For example, the work order to be processed is an elevator maintenance work order, and if the target employee finds that the elevator is in the maintenance period of the manufacturer, it indicates that the elevator maintenance is not required by the target employee, the target employee may upload the verification information. The terminal can generate transfer information after receiving the verification information and send the transfer information to the server of the manufacturer so that the manufacturer can perform elevator maintenance work.
In other embodiments of the present application, the target employee may also fill in and upload completion information after completing the work order, for example, the completion information may be a picture of the processing object uploaded by the target employee after repair, and the like. And aiming at the completion information uploaded by the staff, the auditing staff can perform auditing regularly to prevent the staff from idling.
In addition, the terminal can receive the evaluation information uploaded by the owner for any one or more work orders so as to evaluate the working condition of the staff. If the evaluation information received by the terminal is the redo information, the terminal can regenerate a new work order to be distributed, and the work order is distributed again by the method so as to meet the requirements of the owner.
It should be noted that, for simplicity of description, the foregoing method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present application is not limited by the order of acts, as some steps may, in accordance with the present application, occur in other orders.
Fig. 4 is a schematic structural diagram of a work order distribution apparatus 400 according to an embodiment of the present disclosure, where the work order distribution apparatus 400 is configured on a terminal.
Specifically, the work order distribution device 400 may include:
a work order information obtaining unit 401, configured to obtain work order information of a work order to be allocated, where the work order information includes a work requirement of the work order to be allocated;
a preferred employee determining unit 402, configured to determine a preferred employee with a first priority according to the job requirement;
the order receiving unit 403 is configured to generate order receiving information pointing to the preferred employee;
and the order grabbing unit 404 is configured to generate order waiting information and distribute the work orders to be distributed to target employees if the order receiving operation triggered by the preferred employee according to the order receiving information is not received, where the target employees are employees who trigger the order grabbing operation according to the order waiting information and meet the operation requirements.
In some embodiments of the present application, the preferred employee determination unit 402 may be specifically configured to: acquiring employee information of an employee; according to the operation requirement and the employee information, determining the initially selected employees meeting the operation requirement; determining the distribution priority of each initially-selected employee, and taking the initially-selected employee with the distribution priority as the first priority as the preferred employee.
In some embodiments of the present application, the job requirement may include a work area and skill requirement information of a work order to be allocated; the employee information may include skill information, current status, and work scope of the employee; the preferred employee determination unit 402 may be further specifically configured to: matching the skill information with the skill demand information of the work order to be distributed, wherein the work range comprises the work area of the work order to be distributed, and the staff with the current state being the work state is used as the primary selection staff.
In some embodiments of the present application, the preferred employee determining unit 402 may be further specifically configured to: acquiring reference information of the initially selected staff, wherein the reference information comprises the distance between the current position of the initially selected staff and the working area of the work order to be distributed, the total working hours of the work order to be processed of the initially selected staff and the historical work order satisfaction degree of the initially selected staff; acquiring a target weight value associated with the reference information; and calculating the distribution priority of the initially selected employee according to the reference information and the target weight value associated with the reference information.
In some embodiments of the present application, the preferred employee determining unit 402 may be further specifically configured to: acquiring an initial weight value associated with the reference information; acquiring a work timestamp pointed by the work order to be distributed and a project type of a project to which the work order to be distributed belongs; and adjusting the initial weight value according to the working timestamp and the project type to obtain a target weight value.
In some embodiments of the present application, the work order information may further include a work order type of the work order to be allocated; the order receiving unit 403 may be further specifically configured to: if the work order type of the work order to be distributed is a temporary type, generating order receiving information which has a first time duration and points to the preferred staff; the order grabbing unit 404 may be further specifically configured to: and if the order receiving operation triggered by the preferred staff according to the order receiving information is not received within the first time period, generating the order receiving information.
In some embodiments of the present application, the above work order allocation method may be applied to a property server; the work order information can also comprise a processing object and a working time stamp pointed by the work order to be distributed; the work order distribution apparatus 400 may further include a verification unit for: receiving work information uploaded by the target staff, wherein the work information comprises verification information of whether the work timestamp is in a maintenance period of a manufacturer for the processing object; and if the check information points to that the working timestamp is in the maintenance period, generating transfer information and sending the transfer information to the server of the manufacturer.
It should be noted that, for convenience and simplicity of description, the specific working process of the work order distribution apparatus 400 may refer to the corresponding process of the method described in fig. 1 to fig. 3, and is not described herein again.
Fig. 5 is a schematic diagram of a terminal according to an embodiment of the present application. The terminal 5 may include: a processor 50, a memory 51 and a computer program 52, such as a work order distribution program, stored in said memory 51 and executable on said processor 50. The processor 50, when executing the computer program 52, implements the steps in the above-described embodiments of the method for allocating work orders, such as the steps S101 to S104 shown in fig. 1. Alternatively, the processor 50, when executing the computer program 52, implements the functions of the modules/units in the above-mentioned device embodiments, such as the work order information obtaining unit 401, the preferred employee determining unit 402, the order receiving unit 403, and the order grabbing unit 404 shown in fig. 3.
The computer program may be divided into one or more modules/units, which are stored in the memory 51 and executed by the processor 50 to accomplish the present application. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution of the computer program in the terminal.
For example, the computer program may be divided into: the system comprises a work order information acquisition unit, a preferred staff determining unit, an order receiving unit and an order grabbing unit. The specific functions of each unit are as follows: the work order information acquisition unit is used for acquiring work order information of a work order to be distributed, and the work order information comprises the operation requirement of the work order to be distributed; the preferred employee determining unit is used for determining preferred employees with a first priority according to the operation requirement; the order receiving unit is used for generating order receiving information pointing to the preferred staff; and the order grabbing unit is used for generating order grabbing information to be grabbed and distributing the work orders to be distributed to target employees if the order grabbing operation triggered by the preferred staff according to the order grabbing information is not received, and the target employees are the employees who trigger the order grabbing operation according to the order grabbing information and meet the operation requirements.
The terminal may include, but is not limited to, a processor 50, a memory 51. Those skilled in the art will appreciate that fig. 5 is only an example of a terminal and is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or different components, e.g., the terminal may also include input-output devices, network access devices, buses, etc.
The Processor 50 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 51 may be an internal storage unit of the terminal, such as a hard disk or a memory of the terminal. The memory 51 may also be an external storage device of the terminal, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like provided on the terminal. Further, the memory 51 may also include both an internal storage unit and an external storage device of the terminal. The memory 51 is used for storing the computer program and other programs and data required by the terminal. The memory 51 may also be used to temporarily store data that has been output or is to be output.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus/terminal and method may be implemented in other ways. For example, the above-described apparatus/terminal embodiments are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow in the method of the embodiments described above can be realized by a computer program, which can be stored in a computer-readable storage medium and can realize the steps of the embodiments of the methods described above when the computer program is executed by a processor. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present application and are intended to be included within the scope of the present application.
Claims (10)
1. A method for assigning work orders, comprising:
acquiring work order information of a work order to be distributed, wherein the work order information comprises the operation requirement of the work order to be distributed;
determining the preferred staff with the first priority according to the operation requirement;
generating order waiting information pointing to the preferred staff;
and if the order receiving operation triggered by the preferred staff according to the order receiving information is not received, generating order information to be robbed, and distributing the order to be distributed to target staff, wherein the target staff are staff who trigger order grabbing operation according to the order information to be robbed and meet the operation requirements.
2. The method for allocating work orders as claimed in claim 1, wherein said determining a preferred employee of a first priority based on said job requirements comprises:
acquiring employee information of an employee;
according to the operation requirement and the employee information, determining the initially selected employees meeting the operation requirement;
determining the distribution priority of each initially-selected employee, and taking the initially-selected employee with the distribution priority as the first priority as the preferred employee.
3. The method of assigning work orders according to claim 2, wherein the job requirements include work area and skill requirement information for the work order to be assigned; the employee information comprises skill information, a current state and a working range of the employee;
and determining the initially selected staff meeting the operation requirements according to the operation requirements and the staff information, wherein the steps comprise:
matching the skill information with the skill demand information of the work order to be distributed, wherein the work range comprises the work area of the work order to be distributed, and the staff with the current state being the work state is used as the primary selection staff.
4. The method of work order assignment as claimed in claim 2 wherein said determining an assignment priority for each of said initially selected employees comprises:
acquiring reference information of the initially selected staff, wherein the reference information comprises the distance between the current position of the initially selected staff and the working area of the work order to be distributed, the total working hours of the work order to be processed of the initially selected staff and the historical work order satisfaction degree of the initially selected staff;
acquiring a target weight value associated with the reference information;
and calculating the distribution priority of the initially selected employee according to the reference information and the target weight value associated with the reference information.
5. The method of assigning work orders according to claim 4, wherein said obtaining a target weight value associated with said reference information comprises:
acquiring an initial weight value associated with the reference information;
acquiring a work timestamp pointed by the work order to be distributed and a project type of a project to which the work order to be distributed belongs;
and adjusting the initial weight value according to the working timestamp and the project type to obtain a target weight value.
6. The method for allocating work orders as claimed in any one of claims 1 to 5, wherein said work order information further includes a work order type of said work order to be allocated;
the generating of the order waiting information pointing to the preferred staff comprises the following steps:
if the work order type of the work order to be distributed is a temporary type, generating order receiving information which has a first time duration and points to the preferred staff;
the generating of the information of the to-be-preempted order comprises the following steps:
and if the order receiving operation triggered by the preferred staff according to the order receiving information is not received within the first time period, generating the order receiving information.
7. The method for allocating work orders as claimed in any one of claims 1 to 5, wherein the method for allocating work orders is applied to a property server; the work order information also comprises a processing object and a working time stamp pointed by the work order to be distributed;
after the work order to be allocated is allocated to the target employee, the method comprises the following steps:
receiving work information uploaded by the target staff, wherein the work information comprises verification information of whether the work timestamp is in a maintenance period of a manufacturer for the processing object;
and if the check information points to that the working timestamp is in the maintenance period, generating transfer information and sending the transfer information to the server of the manufacturer.
8. A work order dispensing apparatus, comprising:
the work order information acquisition unit is used for acquiring work order information of a work order to be distributed, and the work order information comprises the operation requirement of the work order to be distributed;
the preferred employee determining unit is used for determining preferred employees with a first priority according to the operation requirement;
the order receiving unit is used for generating order receiving information pointing to the preferred staff;
and the order grabbing unit is used for generating order grabbing information to be grabbed and distributing the work orders to be distributed to target employees if the order grabbing operation triggered by the preferred staff according to the order grabbing information is not received, and the target employees are the employees who trigger the order grabbing operation according to the order grabbing information and meet the operation requirements.
9. A terminal comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the method according to any of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 7.
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| CN202111305402.9A CN114186786A (en) | 2021-11-05 | 2021-11-05 | Work order distribution method, device, terminal and storage medium |
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| CN202111305402.9A CN114186786A (en) | 2021-11-05 | 2021-11-05 | Work order distribution method, device, terminal and storage medium |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114742485A (en) * | 2022-06-13 | 2022-07-12 | 北京神州光大科技有限公司 | Information processing method and system for IT system maintenance service |
| CN115062970A (en) * | 2022-06-15 | 2022-09-16 | 广东电网有限责任公司广州供电局 | Work order pushing system based on internet intelligent pushing |
| CN116341878A (en) * | 2023-05-23 | 2023-06-27 | 苏州万店掌网络科技有限公司 | Task allocation method, device and system and readable storage medium |
| CN116882681A (en) * | 2023-07-11 | 2023-10-13 | 武汉市万睿数字运营有限公司 | Multi-target scheduling method, device and equipment for property work orders and storage medium |
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2021
- 2021-11-05 CN CN202111305402.9A patent/CN114186786A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114742485A (en) * | 2022-06-13 | 2022-07-12 | 北京神州光大科技有限公司 | Information processing method and system for IT system maintenance service |
| CN115062970A (en) * | 2022-06-15 | 2022-09-16 | 广东电网有限责任公司广州供电局 | Work order pushing system based on internet intelligent pushing |
| CN116341878A (en) * | 2023-05-23 | 2023-06-27 | 苏州万店掌网络科技有限公司 | Task allocation method, device and system and readable storage medium |
| CN116341878B (en) * | 2023-05-23 | 2023-08-18 | 苏州万店掌网络科技有限公司 | Task allocation method, device, equipment and readable storage medium |
| CN116882681A (en) * | 2023-07-11 | 2023-10-13 | 武汉市万睿数字运营有限公司 | Multi-target scheduling method, device and equipment for property work orders and storage medium |
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