CN114172995A - Incoming call processing method and device, electronic equipment and readable storage medium - Google Patents
Incoming call processing method and device, electronic equipment and readable storage medium Download PDFInfo
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- 238000012545 processing Methods 0.000 claims abstract description 30
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- 238000000034 method Methods 0.000 claims description 13
- 238000006243 chemical reaction Methods 0.000 claims description 9
- 238000012544 monitoring process Methods 0.000 claims description 6
- 238000004364 calculation method Methods 0.000 claims description 3
- 230000001737 promoting effect Effects 0.000 claims description 2
- 238000005516 engineering process Methods 0.000 abstract description 3
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
- H04M1/575—Means for retrieving and displaying personal data about calling party
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
- H04M1/72454—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to context-related or environment-related conditions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
- H04M1/72463—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions to restrict the functionality of the device
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
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Abstract
The invention relates to an incoming call processing technology, and discloses an incoming call processing method, which comprises the following steps: when an incoming call event of a client is monitored, acquiring an incoming call number of the incoming call event; inquiring the incoming call type corresponding to the incoming call number in a preset database; when the incoming call type is a preset type, answering the incoming call event according to an answering rule corresponding to the preset type; and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client. The invention also provides an incoming call processing device, equipment and a medium. The invention can improve the efficiency of incoming call processing.
Description
Technical Field
The present invention relates to incoming call processing technologies, and in particular, to an incoming call processing method and apparatus, an electronic device, and a readable storage medium.
Background
At present, when a called party receives an incoming call, if the incoming call number is a telephone number in a non-local address list, only one string of numbers is displayed on a display screen, and a called party user cannot know the incoming call type of the incoming call in advance, and if the incoming call is an express number, a harassing number, an advertising promotion and the like, the called party user can only know the incoming call after manually selecting to connect, so that the called party user cannot perform different answering operations (such as automatically hanging up a harassing call and an advertising promotion call) according to the incoming call types of different incoming calls, the incoming call processing efficiency is low, and the user experience is poor.
Disclosure of Invention
The invention provides an incoming call processing method, an incoming call processing device, electronic equipment and a computer readable storage medium, and mainly aims to improve the incoming call processing efficiency.
In order to achieve the above object, the present invention provides an incoming call processing method, including:
when an incoming call event of a client is monitored, acquiring an incoming call number of the incoming call event;
inquiring the incoming call type corresponding to the incoming call number in a preset database;
when the incoming call type is a preset type, answering the incoming call event according to an answering rule corresponding to the preset type;
and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
Optionally, when the incoming call type is a preset type, performing an answering operation on the incoming call event according to an answering rule corresponding to the preset type, where the answering operation includes:
when the incoming call type is a first type, terminating the incoming call event;
when the incoming call type is a second type, controlling an intelligent answering system pre-installed on the client to answer the incoming call event, acquiring incoming call voice corresponding to the incoming call event in real time, and performing text conversion on the incoming call voice to obtain an incoming call text;
extracting keywords in the incoming call text, screening a corresponding answer text in a preset answer database according to the keywords, and performing voice conversion on the answer text to obtain answer voice;
and controlling the intelligent answering system to output the answering voice to answer the incoming call voice, and returning to the step of acquiring the incoming call voice corresponding to the incoming call event in real time until the incoming call event is terminated.
Optionally, the controlling the intelligent answering system to output the answering voice to answer the incoming call voice, and returning to the step of obtaining the incoming call voice corresponding to the incoming call event in real time until the incoming call event is terminated, where the method further includes:
and extracting key information from the incoming call text and the response text, and outputting the key information to a user of the client in a preset mode.
Optionally, after extracting keywords in the incoming call text and screening a corresponding answer text in a preset answer database according to the keywords, the method further includes:
judging whether a corresponding response text can be screened in a preset response database;
if the corresponding answer text can not be screened, the incoming call event is forwarded to the user of the client;
and if the corresponding response text can be screened, performing voice conversion on the response text to obtain response voice.
Optionally, the querying, in a preset database, the type of the incoming call corresponding to the incoming call number includes:
inquiring whether a contact database of the client contains the incoming call number or not;
when the contact database contains the incoming call number, confirming the incoming call type of the incoming call number as a local contact;
when the contact database does not contain the incoming call number, inquiring whether a preset local database of the client contains the incoming call number;
when the local database contains the incoming call number, obtaining the incoming call type according to the type corresponding to the incoming call number marked in the local database;
when the local database does not contain the incoming call number, inquiring whether a preset cloud database contains the incoming call number;
when the incoming call number is contained in the cloud database, obtaining the incoming call type according to the type corresponding to the incoming call number marked in the cloud database, and updating the local database according to the incoming call number and the type corresponding to the incoming call number in the cloud database;
and when the incoming call number is not contained in the cloud database, determining the incoming call type of the incoming call number as an unfamiliar incoming call.
Optionally, the first type comprises fraud and promotional phones and the second type comprises courier and take away phones.
Optionally, the screening, according to the keyword, a corresponding response text in a preset response database includes:
screening out a first response text for inquiring a receiving address from the preset response database;
acquiring the incoming call voice replied based on the first answer text;
acquiring information of the receiving address according to the replied incoming call voice, acquiring the current position of the client, and performing distance calculation according to the current position of the client and the receiving address information to obtain a target distance;
and screening out a corresponding second response text from the preset response database according to the target distance.
In order to solve the above problem, the present invention also provides an incoming call processing apparatus, including:
the system comprises an incoming call monitoring module, a call processing module and a call processing module, wherein the incoming call monitoring module is used for acquiring an incoming call number of an incoming call event when the incoming call event of a client side is monitored;
the type query module is used for querying the incoming call type corresponding to the incoming call number in a preset database;
the incoming call processing module is used for answering the incoming call event according to an answering rule corresponding to the preset type when the incoming call type is the preset type; and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
In order to solve the above problem, the present invention also provides an electronic device, including:
a memory storing at least one computer program; and
and the processor executes the computer program stored in the memory to realize the incoming call processing method.
In order to solve the above problem, the present invention further provides a computer-readable storage medium, in which at least one computer program is stored, and the at least one computer program is executed by a processor in an electronic device to implement the incoming call processing method described above.
When the incoming call type is a preset type, the embodiment of the invention carries out response operation on the incoming call event; when the incoming call type is not the preset type, the incoming call number is displayed on a preset incoming call interface of the client, the incoming call number is automatically classified, a user can master the incoming call type in time, the incoming call can be processed in a more targeted manner, meanwhile, the call of the specific incoming call type is automatically connected and answered, and the incoming call processing efficiency is improved.
Drawings
Fig. 1 is a schematic flowchart of an incoming call processing method according to an embodiment of the present invention;
fig. 2 is a block diagram of an incoming call processing apparatus according to an embodiment of the present invention;
fig. 3 is a schematic internal structural diagram of an electronic device implementing an incoming call processing method according to an embodiment of the present invention;
the implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The embodiment of the invention provides an incoming call processing method. The execution subject of the incoming call processing method includes, but is not limited to, at least one of electronic devices such as a server and a terminal that can be configured to execute the method provided by the embodiments of the present application. In other words, the incoming call processing method may be executed by software or hardware installed in the terminal device or the server device, and the software may be a block chain platform. The server includes but is not limited to: the cloud server can be an independent server, or can be a cloud server providing basic cloud computing services such as cloud service, a cloud database, cloud computing, a cloud function, cloud storage, Network service, cloud communication, middleware service, domain name service, security service, a Content Delivery Network (CDN), a big data and artificial intelligence platform, and the like.
Referring to fig. 1, which is a schematic flow diagram of an incoming call processing method according to an embodiment of the present invention, in an embodiment of the present invention, the incoming call processing method includes:
s1, when an incoming call event of the client is monitored, acquiring an incoming call number of the incoming call event;
in the embodiment of the invention, the client is a communication client capable of displaying the incoming call, the incoming call event is a call event initiated to the client by an incoming call terminal by using an incoming call number, and the incoming call number is the incoming call number corresponding to the incoming call event.
S2, inquiring the incoming call type corresponding to the incoming call number in a preset database;
in order to perform targeted processing on different incoming call events, the embodiment of the invention needs to query the corresponding incoming call type of the incoming call number in the preset database.
In detail, the querying of the corresponding incoming call type of the incoming call number in the preset database in the embodiment of the present invention includes:
inquiring whether a contact database of the client contains the incoming call number or not;
in the embodiment of the invention, the contact person database is the data of all contact persons in the client.
When the contact database contains the incoming call number, confirming the incoming call type of the incoming call number as a local contact;
when the contact database does not contain the incoming call number, inquiring whether a preset local database of the client contains the incoming call number;
in the embodiment of the invention, the local database is a database of the number types stored in the client, so that the client can conveniently perform off-line query, and the query speed is improved.
When the local database contains the incoming call number, obtaining the incoming call type according to the type corresponding to the incoming call number marked in the local database;
when the local database does not contain the incoming call number, inquiring whether a preset cloud database contains the incoming call number;
when the incoming call number is contained in the cloud database, obtaining the incoming call type according to the type corresponding to the incoming call number marked in the cloud database, and updating the local database according to the incoming call number and the type corresponding to the incoming call number in the cloud database;
optionally, in the embodiment of the present invention, in order to enable a next incoming call with the same number to query the incoming call type of the corresponding incoming call number more quickly, the local database is updated according to the incoming call number and the type corresponding to the incoming call number in the cloud database.
In detail, in the embodiment of the present invention, the incoming call number and the type corresponding to the incoming call number in the cloud database are stored in the local database, so as to obtain an updated local database.
And when the incoming call number is not contained in the cloud database, determining the incoming call type of the incoming call number as an unfamiliar incoming call.
S3, judging whether the incoming call type is a preset type;
in detail, the preset types in the embodiment of the present invention include, but are not limited to: express delivery, advertising promotion, nuisance calls, and the like.
Further, in order to perform targeted personalized processing on the incoming call event according to the incoming call type, the embodiment of the present invention needs to determine whether the incoming call type is a preset type.
S4, when the incoming call type is a preset type, answering the incoming call event according to an answering rule corresponding to the preset type;
in detail, in the embodiment of the present invention, when the incoming call type is a preset type, the answering operation for the incoming call event includes:
when the incoming call type is a first type, terminating the incoming call event;
optionally, in the embodiment of the present invention, the first type includes but is not limited to: nuisance calls, advertising promotions, bank insurance, etc.
In detail, in the embodiment of the invention, when the incoming call type is a crank call, the call is hung up, and the incoming call event is terminated.
When the incoming call type is a second type, controlling an intelligent answering system pre-installed on the client to answer the incoming call event, acquiring incoming call voice corresponding to the incoming call event in real time, and performing text conversion on the incoming call voice to obtain an incoming call text;
optionally, in the embodiment of the present invention, the second type includes but is not limited to: express delivery telephone, take-away telephone, etc.
Further, the intelligent answering system in the embodiment of the invention is a pre-constructed program capable of detecting and answering incoming events.
Extracting keywords in the incoming call text, screening corresponding answer texts in a preset answer database according to the keywords, and performing voice conversion on the answer texts to obtain answer voices;
and controlling the intelligent answering system to output the answering voice to answer the incoming call voice, and returning to the step of acquiring the incoming call voice corresponding to the incoming call event in real time until the incoming call event is terminated.
Specifically, in the embodiment of the present invention, after the corresponding answer text is screened in the preset answer database according to the keyword, the method further includes:
judging whether a corresponding response text can be screened in a preset response database;
if the corresponding answer text can not be screened, the incoming call event is forwarded to the user of the client;
optionally, in the embodiment of the present invention, the user may be prompted to transfer the incoming call event by controlling a ringing mode of the client.
And if the corresponding response text can be screened, performing voice conversion on the response text to obtain response voice.
Further, in the embodiment of the present invention, when the first type includes a fraud phone and a sales phone, and the second type includes an express phone and a take-away phone, the screening the corresponding answer text in the preset answer database according to the keyword includes:
screening out a first response text for inquiring a receiving address from the preset response database;
acquiring the incoming call voice replied based on the first answer text;
acquiring information of the receiving address according to the replied incoming call voice, acquiring the current position of the client, and performing distance calculation according to the current position of the client and the receiving address information to obtain a target distance;
for example: the first answer text is "where you are now. ", then the corresponding incoming call voice is" xx cell east door ", then the corresponding shipping address information is" xx cell east door ".
In the embodiment of the present invention, the current position of the client is the current GPS information of the client, and further, the embodiment of the present invention calculates the shortest distance between the current position of the client and the shipping address in a preset electronic map to obtain the target distance.
Optionally, the receiving address is a related address of express or fast food, and address information in the replied incoming call voice can be extracted to obtain information of the receiving address.
And screening out a corresponding second response text from the preset response database according to the target distance, so as to reply the replied incoming call voice through the second response text.
For example: the replied incoming call voice is 'i am eastern in xx cell', when the target distance is smaller than or equal to a preset threshold value, the corresponding second response text is 'you are sent to the home directly and have people' and when the target distance is larger than the preset threshold value, the corresponding second response text is 'not at home and you are put on the gate directly'.
Further, in the embodiment of the present invention, in order to facilitate a user to check automatically-answered phone content, the intelligent answering system is controlled to output the answering voice to answer the incoming call voice, and the step of obtaining the incoming call voice corresponding to the incoming call event in real time is returned until the incoming call event is terminated, where the method further includes:
and extracting key information from the incoming call text and the response text, and outputting the key information to a user of the client in a preset mode.
In detail, in the embodiment of the present invention, extracting key information from the incoming text and the answer text, and outputting the key information to the user of the client in a preset manner includes: extracting all the incoming call texts containing texts with preset incoming call keywords to obtain target texts; displaying all the target texts on a display interface of the client in a pop-up window mode, so that a user can conveniently check important contents of a call, and optionally, the incoming call keywords can be keywords of geographic positions and deadline time of express delivery storage.
In another embodiment of the present invention, extracting key information from the incoming text and the answer text, and outputting the key information to the user of the client in a preset manner includes: and combining all the incoming call texts and all the answer texts according to the sequence, and storing the combined incoming call texts and all the answer texts into a preset file format to obtain a call document, so that a user can conveniently check all call contents.
And S5, when the incoming call type is not the preset type, displaying the incoming call number on a preset incoming call interface of the client.
In detail, in the embodiment of the present invention, displaying the incoming call number and the type on a preset incoming call interface of the client includes:
when the incoming call type is a local contact, selecting a name corresponding to the incoming call number in the contact database, and displaying the incoming call number and the name on the incoming call interface;
and when the incoming call type is not the local contact, displaying the incoming call number and the incoming call type corresponding to the incoming call number on the incoming call interface.
In another embodiment of the invention, when the type of the incoming call is a strange incoming call, the number of the incoming call can be directly displayed on the incoming call interface.
Fig. 2 is a functional block diagram of the incoming call processing device according to the present invention.
The incoming call processing device 100 of the present invention can be installed in an electronic device. According to the implemented functions, the incoming call processing device may include an incoming call monitoring module 101, a type query module 102, and an incoming call processing module 103, which may also be referred to as a unit, and refers to a series of computer program segments that can be executed by a processor of an electronic device and can perform fixed functions, and are stored in a memory of the electronic device.
In the present embodiment, the functions regarding the respective modules/units are as follows:
the incoming call monitoring module 101 is configured to acquire an incoming call number of an incoming call event when the incoming call event of a client is monitored;
the type query module 102 is configured to query a preset database for a call type corresponding to the call number;
the incoming call processing module 103 is configured to, when the incoming call type is a preset type, perform an answering operation on the incoming call event according to an answering rule corresponding to the preset type; and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
In detail, in the embodiment of the present invention, when the modules in the incoming call processing apparatus 100 are used, the same technical means as the incoming call processing method described in fig. 1 are used, and the same technical effects can be produced, which is not described herein again.
Fig. 2 is a schematic structural diagram of an electronic device implementing an incoming call processing method according to the present invention.
The electronic device may comprise a processor 10, a memory 11, a communication bus 12 and a communication interface 13, and may further comprise a computer program, such as a telephone processing program, stored in the memory 11 and executable on the processor 10.
The memory 11 includes at least one type of readable storage medium, which includes flash memory, removable hard disk, multimedia card, card-type memory (e.g., SD or DX memory, etc.), magnetic memory, magnetic disk, optical disk, etc. The memory 11 may in some embodiments be an internal storage unit of the electronic device, for example a removable hard disk of the electronic device. The memory 11 may also be an external storage device of the electronic device in other embodiments, such as a plug-in mobile hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, which are provided on the electronic device. Further, the memory 11 may also include both an internal storage unit and an external storage device of the electronic device. The memory 11 may be used not only to store application software installed in the electronic device and various types of data, such as codes of incoming call processing programs, etc., but also to temporarily store data that has been output or is to be output.
The processor 10 may be composed of an integrated circuit in some embodiments, for example, a single packaged integrated circuit, or may be composed of a plurality of integrated circuits packaged with the same or different functions, including one or more Central Processing Units (CPUs), microprocessors, digital Processing chips, graphics processors, and combinations of various control chips. The processor 10 is a Control Unit (Control Unit) of the electronic device, connects various components of the electronic device by using various interfaces and lines, and executes various functions and processes data of the electronic device by running or executing programs or modules (e.g., incoming call processing programs, etc.) stored in the memory 11 and calling data stored in the memory 11.
The communication bus 12 may be a PerIPheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus. The bus may be divided into an address bus, a data bus, a control bus, etc. The communication bus 12 is arranged to enable connection communication between the memory 11 and at least one processor 10 or the like. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.
Fig. 2 shows only an electronic device with components, and it will be understood by those skilled in the art that the structure shown in fig. 2 does not constitute a limitation of the electronic device, and may include fewer or more components than those shown, or some components may be combined, or a different arrangement of components.
For example, although not shown, the electronic device may further include a power supply (such as a battery) for supplying power to each component, and preferably, the power supply may be logically connected to the at least one processor 10 through a power management device, so that functions of charge management, discharge management, power consumption management and the like are realized through the power management device. The power source may also include any component of one or more dc or ac power sources, recharging devices, power failure classification circuits, power converters or inverters, power status indicators, and the like. The electronic device may further include various sensors, a bluetooth module, a Wi-Fi module, and the like, which are not described herein again.
Optionally, the communication interface 13 may include a wired interface and/or a wireless interface (e.g., WI-FI interface, bluetooth interface, etc.), which is generally used to establish a communication connection between the electronic device and other electronic devices.
Optionally, the communication interface 13 may further include a user interface, which may be a Display (Display), an input unit (such as a Keyboard (Keyboard)), and optionally, a standard wired interface, or a wireless interface. Alternatively, in some embodiments, the display may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) touch device, or the like. The display, which may also be referred to as a display screen or display unit, is suitable, among other things, for displaying information processed in the electronic device and for displaying a visualized user interface.
It is to be understood that the described embodiments are for purposes of illustration only and that the scope of the appended claims is not limited to such structures.
The incoming call processing program stored in the memory 11 of the electronic device is a combination of a plurality of computer programs, and when running in the processor 10, can realize:
when an incoming call event of a client is monitored, acquiring an incoming call number of the incoming call event;
inquiring the incoming call type corresponding to the incoming call number in a preset database;
when the incoming call type is a preset type, answering the incoming call event according to an answering rule corresponding to the preset type;
and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
Specifically, the processor 10 may refer to the description of the relevant steps in the embodiment corresponding to fig. 1 for a specific implementation method of the computer program, which is not described herein again.
Further, the electronic device integrated module/unit, if implemented in the form of a software functional unit and sold or used as a separate product, may be stored in a computer readable storage medium. The computer readable medium may be non-volatile or volatile. The computer-readable medium may include: any entity or device capable of carrying said computer program code, recording medium, U-disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM).
Embodiments of the present invention may also provide a computer-readable storage medium, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor of an electronic device, the computer program may implement:
when an incoming call event of a client is monitored, acquiring an incoming call number of the incoming call event;
inquiring the incoming call type corresponding to the incoming call number in a preset database;
when the incoming call type is a preset type, answering the incoming call event according to an answering rule corresponding to the preset type;
and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
Further, the computer usable storage medium may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function, and the like; the storage data area may store data created according to the use of the blockchain node, and the like.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus, device and method can be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is only one logical functional division, and other divisions may be realized in practice.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment.
The embodiment of the application can acquire and process related data based on an artificial intelligence technology. Among them, Artificial Intelligence (AI) is a theory, method, technique and application system that simulates, extends and expands human Intelligence using a digital computer or a machine controlled by a digital computer, senses the environment, acquires knowledge and uses the knowledge to obtain the best result.
In addition, functional modules in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional module.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof.
The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference signs in the claims shall not be construed as limiting the claim concerned.
Furthermore, it is obvious that the word "comprising" does not exclude other elements or steps, and the singular does not exclude the plural. A plurality of units or means recited in the system claims may also be implemented by one unit or means in software or hardware. The terms second, etc. are used to denote names, but not any particular order.
Finally, it should be noted that the above embodiments are only for illustrating the technical solutions of the present invention and not for limiting, and although the present invention is described in detail with reference to the preferred embodiments, it should be understood by those skilled in the art that modifications or equivalent substitutions may be made on the technical solutions of the present invention without departing from the spirit and scope of the technical solutions of the present invention.
Claims (10)
1. An incoming call processing method, comprising:
when an incoming call event of a client is monitored, acquiring an incoming call number of the incoming call event;
inquiring the incoming call type corresponding to the incoming call number in a preset database;
when the incoming call type is a preset type, answering the incoming call event according to an answering rule corresponding to the preset type;
and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
2. The incoming call processing method according to claim 1, wherein when the incoming call type is a preset type, performing an answering operation on the incoming call event according to an answering rule corresponding to the preset type, includes:
when the incoming call type is a first type, terminating the incoming call event;
when the incoming call type is a second type, controlling an intelligent answering system pre-installed on the client to answer the incoming call event, acquiring incoming call voice corresponding to the incoming call event in real time, and performing text conversion on the incoming call voice to obtain an incoming call text;
extracting keywords in the incoming call text, screening a corresponding answer text in a preset answer database according to the keywords, and performing voice conversion on the answer text to obtain answer voice;
and controlling the intelligent answering system to output the answering voice to answer the incoming call voice, and returning to the step of acquiring the incoming call voice corresponding to the incoming call event in real time until the incoming call event is terminated.
3. The incoming call processing method according to claim 2, wherein the step of controlling the intelligent answering system to output the answering voice to answer the incoming call voice and returning to the step of obtaining the incoming call voice corresponding to the incoming call event in real time is performed until the incoming call event is terminated, and the method further comprises:
and extracting key information from the incoming call text and the response text, and outputting the key information to a user of the client in a preset mode.
4. The incoming call processing method according to claim 2, wherein after extracting keywords in the incoming call text and screening corresponding answer text in a preset answer database according to the keywords, the method further comprises:
judging whether a corresponding response text can be screened in a preset response database;
if the corresponding answer text can not be screened, the incoming call event is forwarded to the user of the client;
and if the corresponding response text can be screened, performing voice conversion on the response text to obtain response voice.
5. The incoming call processing method according to any one of claims 2 to 4, wherein the querying the incoming call type corresponding to the incoming call number in a preset database includes:
inquiring whether a contact database of the client contains the incoming call number or not;
when the contact database contains the incoming call number, confirming the incoming call type of the incoming call number as a local contact;
when the contact database does not contain the incoming call number, inquiring whether a preset local database of the client contains the incoming call number;
when the local database contains the incoming call number, obtaining the incoming call type according to the type corresponding to the incoming call number marked in the local database;
when the local database does not contain the incoming call number, inquiring whether a preset cloud database contains the incoming call number;
when the incoming call number is contained in the cloud database, obtaining the incoming call type according to the type corresponding to the incoming call number marked in the cloud database, and updating the local database according to the incoming call number and the type corresponding to the incoming call number in the cloud database;
and when the incoming call number is not contained in the cloud database, determining the incoming call type of the incoming call number as an unfamiliar incoming call.
6. The incoming call processing method as recited in claim 5, wherein said first type comprises fraud and promotional calls and said second type comprises courier and take-away calls.
7. The incoming call processing method according to claim 6, wherein the step of screening a corresponding answer text in a preset answer database according to the keyword comprises:
screening out a first response text for inquiring a receiving address from the preset response database;
acquiring the incoming call voice replied based on the first answer text;
acquiring information of the receiving address according to the replied incoming call voice, acquiring the current position of the client, and performing distance calculation according to the current position of the client and the receiving address information to obtain a target distance;
and screening out a corresponding second response text from the preset response database according to the target distance.
8. An incoming call processing apparatus, comprising:
the system comprises an incoming call monitoring module, a call processing module and a call processing module, wherein the incoming call monitoring module is used for acquiring an incoming call number of an incoming call event when the incoming call event of a client side is monitored;
the type query module is used for querying the incoming call type corresponding to the incoming call number in a preset database;
the incoming call processing module is used for answering the incoming call event according to an answering rule corresponding to the preset type when the incoming call type is the preset type; and when the incoming call type is not a preset type, displaying the incoming call number on a preset incoming call interface of the client.
9. An electronic device, characterized in that the electronic device comprises:
at least one processor; and the number of the first and second groups,
a memory communicatively coupled to the at least one processor;
wherein the memory stores a computer program executable by the at least one processor to enable the at least one processor to perform the incoming call processing method according to any one of claims 1 to 7.
10. A computer-readable storage medium storing a computer program, wherein the computer program, when executed by a processor, implements the incoming call processing method according to any one of claims 1 to 7.
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| CN114979378A (en) * | 2022-05-07 | 2022-08-30 | 中移互联网有限公司 | Incoming call processing method and device |
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