CN114092107A - E-commerce platform goods return management method, device, equipment and storage medium - Google Patents

Abstract

The invention discloses a goods returning management method for an e-commerce platform, which comprises the following steps of receiving a goods returning request sent by a user and exporting goods returning information in the goods returning request; reading the goods returning reason and the commodity information based on the goods returning information, analyzing and judging whether the goods returning requirements are met, receiving the goods returning requests when the goods returning requirements are met, and generating goods returning verification information; generating a goods return order according to the commodity information and the goods return verification information, and uploading the goods return order; the logistics personnel receive the order and input the goods taking information, and the goods taking information is fed back to the user to realize the reservation of getting goods from home. The invention realizes the return management and the logistics management interactive double return processing verification, namely realizes the online determination of the return information and the analysis and processing, and simultaneously realizes the on-site authentication during the return, so that the return processing is more standard and reasonable, and the legal rights and interests of merchants and users are protected.

Description

E-commerce platform goods return management method, device, equipment and storage medium

Technical Field

The application relates to the technical field of computers, in particular to a method, a device, equipment and a storage medium for managing goods return of an e-commerce platform.

Background

The electronic commerce platform is a platform for providing online transaction negotiation for enterprises or individuals, and is a virtual network space for carrying out business activities on the Internet and a management environment for ensuring smooth operation of the businesses; the system is an important place for coordinating and integrating information flow, cargo flow and fund flow in order, relevance and high-efficiency flow. Enterprises and merchants can make full use of shared resources such as network infrastructure, payment platform, security platform, management platform and the like provided by the electronic commerce platform to effectively develop own commercial activities at low cost. The E-commerce platform goods return management is used for online transaction shopping goods return management.

If the application publication number is: CN108985803, entitled "a method for managing goods returned in electronic commerce", the present invention provides a method for managing goods returned, which comprises receiving a goods return request sent by a user, wherein the goods return request comprises: the goods returned first picture and the goods returned outer package second picture; identifying a bar code of the second picture to obtain a bar code number, and determining a first order corresponding to the bar code number according to the mapping relation between the bar code number and the order; and identifying the first picture to determine whether the appearance of the first picture is complete, and if so, sending a return receipt response.

When the E-commerce platform management of returning goods among the prior art including above-mentioned application, because the restriction of network shopping, it realizes the management of returning goods to be communicate through long-range communication, can't carry out the commodity condition on-the-spot and confirm, lead to the not enough standardization of goods returned, influence the merchant interests, when carrying out the processing of returning goods simultaneously, be directly to send back the merchant with commodity, still need the merchant to sort and handle, still need the merchant secondary to the commodity that needs to be reprocessed to send back to the processing factory simultaneously, the troublesome poeration, still send back the merchant to reporting the waste product simultaneously, increase merchant letter sorting burden, simultaneously, manpower and materials are wasted, and the cost is increased.

Disclosure of Invention

This summary is provided to introduce a selection of concepts in a simplified form that are further described below in the detailed description. This summary is not intended to identify key features or essential features of the claimed subject matter, nor is it intended to be used to limit the scope of the claimed subject matter.

Some embodiments of the present application provide a method, an apparatus, a device and a storage medium for managing return of goods on an e-commerce platform to solve the technical problems mentioned in the background section above.

To achieve the above object, as a first aspect of the present application, some embodiments of the present application provide a method for managing return of an e-commerce platform, including: responding to a goods returning request sent by a receiving user and exporting goods returning information in the goods returning request; responding to the goods returning reason and the goods information read based on the goods returning information, and then performing association indexing based on a search engine of an Apriori algorithm according to the goods information to obtain association information, wherein the association information comprises goods repair processing factory information and finished product warehouse information; responding to the goods information analysis and judgment to judge whether the goods returning requirement is met, receiving the goods returning request when the goods returning requirement is met, and generating goods returning verification information; responding to the goods return order generated according to the goods information and the goods return verification information, and uploading the goods return order; responding to the receiving of the order and the input of the goods taking information by the logistics personnel, and feeding the goods taking information back to the user to realize the reservation of getting goods from home; and carrying out on-site corresponding confirmation on the commodities based on the goods return verification information when the logistics personnel returns the goods and takes the goods, collecting returned commodity information, integrating and uploading the returned commodity information, and realizing corresponding processing of goods return according to the on-site confirmation condition.

As a second aspect of the present application, some embodiments of the present application provide an e-commerce platform return management device, including: the goods return management platform is used for logging in and submitting the goods return request by a user, analyzing and processing the goods return request submitted by the goods return management platform, generating a goods return order and uploading the goods return order to the logistics management platform; the logistics management platform is used for issuing a goods return order, is in communication connection with a plurality of handheld terminals, receives the goods return order through the handheld terminals and uploads goods return information; and the goods returning processing unit is used for carrying out goods returning logistics processing on the goods according to the goods returning commodity information uploaded by the logistics management platform and transmitting a processing result to the goods returning management platform to feed back the processing result to the handheld terminal.

As a third aspect of the present application, some embodiments of the present application provide an electronic device comprising: one or more processors; a storage device having one or more programs stored thereon, which when executed by one or more processors, cause the one or more processors to implement the method described in any of the implementations of the first aspect.

As a fourth aspect of the present application, some embodiments of the present application provide a computer storage medium having a computer program stored thereon, wherein the program, when executed by a processor, implements the method described in any of the implementations of the first aspect.

The beneficial effect of this application lies in:

more specifically, some embodiments of the present application may produce the following specific benefits: the E-commerce platform goods return management method and the management system realize the interactive double goods return processing verification of the goods return management and the logistics management, namely, the goods return information is determined on the network and analyzed and processed, the on-site authentication is realized during the goods return, the goods return processing is more standard and reasonable, the legal rights and interests of merchants and users are protected, the states of commodities are analyzed and confirmed, the goods return logistics are processed reasonably according to the commodity state information, the good products are directly returned to a warehouse, the maintenance products are returned to a processing plant for processing, the scrapped products are directly processed on site, the multidirectional combination processing is realized, the goods return processing burden of the merchants is reduced, the goods return processing program is lightened, and the cost is reduced.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this application, serve to provide a further understanding of the application and to enable other features, objects, and advantages of the application to be more apparent. The drawings and their description illustrate the embodiments of the invention and do not limit it.

Further, throughout the drawings, the same or similar reference numerals denote the same or similar elements. It should be understood that the drawings are schematic and that elements and elements are not necessarily drawn to scale.

In the drawings:

FIG. 1 is a schematic view of a pattern of a store's "order-sharing" purchases in the related art;

fig. 2 is a schematic diagram of an application scenario of an e-commerce platform return management method of some embodiments of the present application;

FIG. 3 is a flow chart of a method for E-commerce platform return management according to one embodiment of the present application;

FIG. 4 is a flow chart of a portion of the steps of a method for E-commerce platform return management according to one embodiment of the present application;

FIG. 5 is a flowchart of a further portion of the steps of a method for E-commerce platform return management according to one embodiment of the present application;

FIG. 6 is a flowchart of another portion of the steps of a method for E-commerce platform return management according to one embodiment of the present application;

FIG. 7 is a schematic structural diagram of an E-commerce platform return management device according to an embodiment of the present application;

FIG. 8 is a schematic structural diagram of an electronic device according to an embodiment of the present application;

FIG. 9 is a schematic illustration of an operator interface of an e-commerce platform return management system according to an embodiment of the present application;

fig. 10 is a schematic view of another interface for operation of the e-commerce platform return management system according to an embodiment of the present application.

The meaning of the reference symbols in the figures:

100. e-commerce platform goods return management system; 101. 102, 103 hand-held terminals; 104. and a system server.

700. The E-commerce platform goods return management device; 701. a return management platform; 7011. a return processing unit; 702. and a logistics management platform.

800. An electronic device; 801. a processing device; 802. a ROM; 803. a RAM; 804. a bus; 805. an I/O interface; 806. an input device; 807. an output device; 808. a storage device; 809. a communication device.

Detailed Description

Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present disclosure are shown in the drawings, it is to be understood that the disclosure may be embodied in various forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the disclosure are for illustration purposes only and are not intended to limit the scope of the disclosure.

It should be noted that, for convenience of description, only the portions related to the related invention are shown in the drawings. The embodiments and features of the embodiments in the present disclosure may be combined with each other without conflict.

It should be noted that the terms "first", "second", and the like in the present disclosure are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.

It is noted that references to "a", "an", and "the" modifications in this disclosure are intended to be illustrative rather than limiting, and that those skilled in the art will recognize that "one or more" may be used unless the context clearly dictates otherwise.

The names of messages or information exchanged between devices in the embodiments of the present disclosure are for illustrative purposes only, and are not intended to limit the scope of the messages or information.

The present disclosure will be described in detail below with reference to the accompanying drawings in conjunction with embodiments.

As shown in fig. 1, in the related art, orders of a plurality of stores are collected by means of an internet platform, then uniform purchasing and logistics picking are performed on the orders to a supplier, and then the orders are delivered to the corresponding stores by a carrier vehicle according to the purchasing orders, so that the warehousing cost of the stores such as convenience stores is reduced, and the purchasing flexibility is improved.

Referring to fig. 2, the e-commerce platform return management method of the present application is performed by the e-commerce platform return management system 100 shown in fig. 2. The e-commerce platform return management system 100 includes: a number of hand-held terminals 101, 102, 103 and a system server 104. The handheld terminal and the system server can form data interaction based on wired communication or wireless communication.

In addition, the handheld terminal can be configured as a PC terminal, and can also be configured as an intelligent terminal device with a display screen, such as a tablet computer, a mobile phone, and other intelligent terminal devices.

Referring to fig. 3, a method for managing return of an e-commerce platform according to an embodiment of the present application includes the following steps:

s1: and responding to a return request sent by the receiving user and exporting return information in the return request.

S2: and responding to the fact that the commodity return reason and the commodity information are read based on the return information, and then performing association indexing according to the commodity information and a search engine based on an Apriori algorithm to obtain association information, wherein the association information comprises commodity repair processing factory information and finished product warehouse information.

S3: and responding to the goods information analysis to judge whether the goods returning requirement is met, receiving the goods returning request when the goods returning requirement is met, and generating goods returning verification information.

S4: and responding to the goods return order generated according to the goods information and the goods return verification information, and uploading the goods return order.

S5: and responding to the receiving of the order and the input of the goods taking information by the logistics personnel, and feeding the goods taking information back to the user to realize the reservation of getting goods from home.

S6: and carrying out on-site corresponding confirmation on the commodities based on the goods return verification information when the logistics personnel returns the goods and takes the goods, collecting returned commodity information, integrating and uploading the returned commodity information, and realizing corresponding processing of goods return according to the on-site confirmation condition.

Specifically, the receiving user synchronously generates return processing information to be fed back to the user when sending a return request, and synchronously generates return response information to be fed back to the user when receiving the return request. The system can realize feedback communication with the user in each stage of goods returning treatment so that the user can know the goods returning condition in time.

Specifically, as shown in fig. 9, the return information includes product order information, product information, and a product return reason. The commodity order information comprises receiving address information of the user, a commodity order number, relevant information of a merchant and the like; the commodity information is specific to each commodity SKU information selected for purchase, and further comprises commodity quantity, commodity unit price and commodity amount; the commodity return reason is displayed as the reason of the required return commodity, and can be expressed as a format of a text or a text-superposed multimedia file.

As a more specific scheme, referring to fig. 4, step S2 specifically includes the following steps:

s21: the web page is first crawled by a web crawler.

S22: and performing correlation analysis on the commodity information to cut words of the captured webpage so as to obtain commodity repair processing factory information and finished product warehouse information.

Specifically, since Apriori algorithm is the first algorithm for association rule mining, it uses an iterative method of layer-by-layer search to find out the relationship of item sets in the database to form rules. And setting a minimum confidence threshold and a minimum support threshold, wherein the former is the lowest reliability of the associated grabbed information, and the latter is expressed as the lowest importance of the grabbed information set. The method comprises the steps of firstly reading commodity information and a return reason of goods required to be returned from return information, then grabbing the commodity information on a webpage through a webpage crawler, respectively correlating and analyzing the grabbed return commodity information into a plurality of sets, finding out all sets meeting a minimum support threshold value from the sets, then finding out the sets meeting the minimum support threshold value from the sets meeting the minimum support threshold value, and finally obtaining commodity repair processing factory information and finished product warehouse information.

As a more specific solution, refer to fig. 5, wherein step S3 includes the following steps:

s31: retrieving and acquiring commodity order information from an order system according to the commodity information;

s32: comparing and analyzing the commodity information and the commodity order information based on the commodity return reason;

s33: and when the commodity information is consistent with the commodity order information, determining that the goods return request is met.

Specifically, after the commodity information is read from the return information, the corresponding commodity order information is retrieved and acquired in the order system, and the read commodity information and the commodity order information are analyzed and compared according to the reason for returning the commodity. If the goods information and the goods order information are determined to meet the goods returning request, the goods returning requirement is judged to be met, and the goods returning verification information is generated and sent to the handheld terminal.

Specifically, referring to fig. 10, the returned goods status includes good goods, maintenance goods, and waste products.

As a more specific solution, referring to fig. 6, step S4 includes the following steps:

s41: and analyzing and judging the returned commodity state based on the returned commodity request and the returned commodity information.

S42: and when the returned commodity state information is good, returning the returned commodity to the commodity warehouse.

S43: and when the returned commodity state information is a maintenance product, returning the returned commodity to the commodity processing factory.

S44: and when the returned commodity state information is the reported waste, carrying out on-site treatment by logistics personnel.

And the processing scheme of commodity return can be correspondingly carried out according to the current states of returned commodities. The good products then will need the goods returned warehouse of directly posting the commodity back, and the maintenance article then need directly post the goods processing factory with goods returned, and the qualification is reported the waste product and then is directly carried out the field processing by the logistics personnel.

Referring to fig. 7, an e-commerce platform return management device 700 according to an embodiment of the present application includes: the goods return management platform 701 is used for logging in and submitting goods return requests by users, and the goods return management platform 701 analyzes and processes the goods return requests submitted by the users, generates goods return orders and uploads the goods return orders to the logistics management platform 702; the logistics management platform 702 is used for issuing a goods return order, is in communication connection with a plurality of handheld terminals, receives the goods return order through the handheld terminals, and uploads goods return information; the return processing unit 7011 is configured to perform return logistics processing on the goods according to the return goods information uploaded by the logistics management platform 702, and transmit a processing result to the return management platform 701 and feed back the processing result to the handheld terminal.

Referring to fig. 8, an electronic device 800 may include a processing means (e.g., a central processing unit, a graphics processor, etc.) 801 that may perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)802 or a program loaded from a storage means 808 into a Random Access Memory (RAM) 803. In the RAM803, various programs and data necessary for the operation of the electronic apparatus 800 are also stored. The processing apparatus 801, the ROM802, and the RAM803 are connected to each other by a bus 804. An input/output (I/O) interface 805 is also connected to bus 804.

Generally, the following devices may be connected to the I/O interface 805: input devices 806 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.: output devices 807 including, for example, a Liquid Crystal Display (LCD), speakers, vibrators, and the like; storage devices 808 including, for example, magnetic tape, hard disk, etc.: and a communication device 809. The communication means 809 may allow the electronic device 800 to communicate wirelessly or by wire with other devices to exchange data. While fig. 8 illustrates an electronic device 800 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided. Each block shown in fig. 8 may represent one device or may represent multiple devices as desired.

In particular, according to some embodiments of the present disclosure, the processes described above with reference to the flow diagrams may be implemented as computer software programs. For example, some embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer storage medium, the computer program comprising program code for performing the method illustrated in the flow chart. In some such embodiments, the computer program may be downloaded and installed from a network through communications device 809, or installed from storage device 808, or installed from ROM 802. The computer program, when executed by the processing apparatus 801, performs the above-described functions defined in the methods of some embodiments of the present disclosure.

It should be noted that the computer storage media described above in some embodiments of the disclosure can be computer readable signal media or computer readable storage media or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

In some embodiments of the disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In some embodiments of the present disclosure, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer storage medium that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer storage medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.

In some embodiments, the clients, servers may communicate using any currently known or future developed network protocol, such as HTTP (hypertext transfer protocol), and may be interconnected with any form or medium of digital data communication (e.g., a communications network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), the Internet (e.g., the Internet), and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed network.

The computer storage medium may be one contained in the electronic device: or may exist separately without being assembled into the electronic device. The computer storage medium carries one or more programs that, when executed by the electronic device, cause the electronic device to: responding to a goods returning request sent by a receiving user and exporting goods returning information in the goods returning request; responding to the goods returning reason and the goods information read based on the goods returning information, and then performing association indexing based on a search engine of an Apriori algorithm according to the goods information to obtain association information, wherein the association information comprises goods repair processing factory information and finished product warehouse information; responding to the goods information analysis and judgment to judge whether the goods returning requirement is met, receiving the goods returning request when the goods returning requirement is met, and generating goods returning verification information; responding to the goods return order generated according to the goods information and the goods return verification information, and uploading the goods return order; responding to the receiving of the order and the input of the goods taking information by the logistics personnel, and feeding the goods taking information back to the user to realize the reservation of getting goods from home; and carrying out on-site corresponding confirmation on the commodities based on the goods return verification information when the logistics personnel returns the goods and takes the goods, collecting returned commodity information, integrating and uploading the returned commodity information, and realizing corresponding processing of goods return according to the on-site confirmation condition.

Computer program code for carrying out operations for embodiments of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, and including the conventional procedural programming languages: such as the "C" language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s).

It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures.

For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in some embodiments of the present disclosure may be implemented by software, and may also be implemented by hardware. The described units may also be provided in a processor, the names of which units do not in some cases constitute a limitation of the unit itself.

The functions described herein above may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), systems on a chip (SOCs), Complex Programmable Logic Devices (CPLDs), and the like.

The foregoing description is only exemplary of the preferred embodiments of the disclosure and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the invention in the embodiments of the present disclosure is not limited to the specific combination of the above-mentioned features, but also encompasses other embodiments in which any combination of the above-mentioned features or their equivalents is made without departing from the inventive concept as defined above. For example, the above features and (but not limited to) technical features with similar functions disclosed in the embodiments of the present disclosure are mutually replaced to form the technical solution.

Claims (10)

1. A return management method for an E-commerce platform comprises the following steps:

responding to a goods returning request sent by a receiving user and exporting goods returning information in the goods returning request;

responding to the goods returning reason and the goods information read based on the goods returning information, and then performing association indexing based on a search engine of an Apriori algorithm according to the goods information to obtain association information, wherein the association information comprises goods repair processing factory information and finished product warehouse information;

responding to the goods information analysis and judgment to judge whether the goods returning requirement is met, receiving the goods returning request when the goods returning requirement is met, and generating goods returning verification information;

responding to the goods return order generated according to the goods information and the goods return verification information, and uploading the goods return order;

responding to the receiving of the order and the input of the goods taking information by the logistics personnel, and feeding the goods taking information back to the user to realize the reservation of getting goods from home;

and carrying out on-site corresponding confirmation on the commodities based on the goods return verification information when the logistics personnel returns the goods and takes the goods, collecting returned commodity information, integrating and uploading the returned commodity information, and realizing corresponding processing of goods return according to the on-site confirmation condition.

2. The e-commerce platform return management method of claim 1, wherein: the goods return information comprises commodity order information, commodity information and commodity goods return reasons.

3. The e-commerce platform return management method of claim 2, wherein the responding to receiving a return request from a user and deriving return information in the return request comprises:

and the receiving user synchronously generates return processing information to be fed back to the user when sending a return request, and synchronously generates return response information to be fed back to the user when receiving the return request.

4. The e-commerce platform return management method of claim 3, wherein the receiving a return request when a return requirement is met in response to determining whether the return requirement is met based on the analysis of the commodity information and generating return verification information comprises:

retrieving and acquiring the commodity order information from an order system according to the commodity information;

comparing and analyzing the commodity information and the commodity order information based on the commodity return reason;

and when the commodity information is consistent with the commodity order information, determining that the goods return request is met.

5. The e-commerce platform return management method of claim 4, wherein: the generated goods return verification information is commodity information of the goods return request and the goods return reason.

6. The e-commerce platform goods return management method of claim 5, wherein the responding to logistics personnel to perform goods return and goods pickup is performed on the basis of goods return verification information to perform on-site corresponding confirmation on goods, collect returned goods information to integrate and upload, and realize goods return corresponding processing according to on-site confirmation conditions, and the method comprises the following steps:

analyzing and judging the returned commodity state based on the returned commodity request and the returned commodity information, wherein the returned commodity state comprises a good product, a maintenance product and a reported waste product;

when the returned commodity state information is good, returning the returned commodity to the commodity warehouse;

when the returned commodity state information is a maintenance product, returning the returned commodity to a commodity processing factory;

and when the returned commodity state information is the reported waste, carrying out on-site treatment by logistics personnel.

7. The e-commerce platform return management method according to claim 6, wherein the responding to the reading of the goods return reason and the goods information based on the return information and the association indexing by the search engine based on Apriori algorithm according to the goods information to obtain the association information, wherein the association information includes the goods rework processing factory information and the finished product warehouse information, comprises:

firstly, capturing a webpage through a webpage crawler;

and performing correlation analysis on the commodity information to cut words of the captured webpage so as to obtain commodity repair processing factory information and finished product warehouse information.

8. An e-commerce platform return management device, comprising:

the goods return management platform is used for logging in and submitting the goods return request by a user, analyzing and processing the goods return request submitted by the goods return management platform, generating a goods return order and uploading the goods return order to the logistics management platform;

the logistics management platform is used for issuing a goods return order, is in communication connection with a plurality of handheld terminals, receives the goods return order through the handheld terminals and uploads goods return information;

and the goods returning processing unit is used for carrying out goods returning logistics processing on the goods according to the goods returning commodity information uploaded by the logistics management platform and transmitting a processing result to the goods returning management platform to feed back the processing result to the handheld terminal.

9. An electronic device, comprising:

one or more processors;

a storage device having one or more programs stored thereon;

when executed by the one or more processors, cause the processors to implement the method of any one of claims 1 to 7.

10. A computer storage medium having a computer program stored thereon, wherein the computer program when executed by a processor implements the method of any of claims 1 to 7.

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