CN113971546A

CN113971546A - Intelligent foreground, intelligent interactive system, service access method, device and equipment

Info

Publication number: CN113971546A
Application number: CN202010717185.3A
Authority: CN
Inventors: 余炳; 杜海光; 彭晓芳; 孙静; 郑远鸿; 林科宇; 李�根; 黄河清; 张茜; 王东东; 邱珍妮
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2020-07-23
Filing date: 2020-07-23
Publication date: 2022-01-25

Abstract

The embodiment of the specification provides an intelligent foreground system, an intelligent interactive system, a service access method, a device and equipment, wherein the intelligent foreground system comprises a foreground terminal and a rear-end management platform, and the rear-end management platform can be accessed to a service system to provide specific services for users; in order to enable a plurality of service systems to access respective specific services and uniformly provide services for users through an intelligent interactive terminal, a back-end management platform configures at least one main service flow, and configures at least one extension node in the main service flow, wherein each extension node is used for interaction between the back-end management platform and the service systems and calling the specific services of the service systems; therefore, on the basis of the main business process, different specific businesses can be accessed to provide different business services by means of the node expansion.

Description

Intelligent foreground, intelligent interactive system, service access method, device and equipment

Technical Field

The present disclosure relates to the field of internet technologies, and in particular, to an intelligent foreground, an intelligent interactive system, a service access method, an apparatus, and a device.

Background

The development of computer and internet technologies brings unprecedented convenience to people, at present, the technologies penetrate into various aspects of daily life of people, various industries provide various services for users, the demands of the users on various services are more and more increased, and the technical problem that how to enable the users to use various services more quickly and conveniently becomes urgent to be solved.

Disclosure of Invention

In order to overcome the problems in the related art, the specification provides an intelligent foreground, an intelligent interactive system, a service access method, a service access device and service access equipment.

According to a first aspect of an embodiment of the present specification, an intelligent foreground system is provided, which includes a foreground terminal and a backend management platform; the foreground terminal includes: an intelligent cabinet with a delivery cabinet body; the rear end management platform is connected with a financial system;

the foreground terminal is used for: if a reimbursement note reporting request of a first user is received, acquiring identity authentication data of the first user and attribute data of the reimbursement note, and sending the reimbursement note reporting request, the identity authentication data and the attribute data of the reimbursement note to a back-end management platform;

the backend management platform is to: responding to the reimbursement bill reporting request, and recording the corresponding relation between the identity information and the attribute data of the reimbursement bill after the identity authentication data and the financial system determine the identity information of the first user;

the foreground terminal is further configured to: if receiving a reimbursement note getting request of a second user, acquiring identity authentication data of the second user and sending the identity authentication data to a back-end management platform;

the backend management platform is further to: and responding to the reimbursement bill receiving request, sending an opening instruction for a delivery cabinet body storing the reimbursement bill to the foreground terminal and sending the corresponding relation to the second user after the second user is determined to have receiving authority based on the identity authentication data of the second user and the financial system.

Optionally, the intelligent cabinet has a plurality of delivery cabinets, and the delivery cabinets correspond to category labels, which are determined in advance based on the enterprise organization architecture;

the backend management platform is further to: after determining the enterprise organization architecture to which the first user belongs based on the identity authentication data of the first user, allocating a delivery cabinet body of a category label corresponding to the enterprise organization architecture to which the first user belongs to the first user, and sending an allocation result to the foreground terminal;

the foreground terminal is used for: and prompting the distributed delivery cabinet body according to a distribution result.

Optionally, the intelligent cabinet has a plurality of delivery cabinets, and the delivery cabinets correspond to category labels, and the category labels are determined in advance based on the attribute categories of the reimbursement note;

the backend management platform is further to: after determining the attribute type of the reimbursement bill based on the attribute data of the reimbursement bill, allocating a delivery cabinet body of a category label corresponding to the attribute type of the reimbursement bill to the first user, and sending the allocation result to the foreground terminal;

Optionally, the start instruction is: opening instructions of all delivery cabinets stored with reimbursement bills.

According to a second aspect of the embodiments of the present specification, an intelligent foreground system is provided, which includes a foreground terminal and a backend management platform; the foreground terminal includes: a smart cabinet having a plurality of cabinets; the back end management platform is connected with a service system;

the foreground terminal is used for: after receiving a service request of a user, acquiring identity authentication data of the user, and sending the service request and the identity authentication data to a back-end management platform;

the backend management platform is to: responding to the service request, and sending a cabinet body starting control instruction to the foreground terminal after determining that the user has the authority based on the identity authentication data and the service system;

and the foreground terminal opens the cabinet body based on the cabinet body opening control instruction so that the user can access the articles.

Optionally, the system further comprises a field operation and maintenance management end;

the backend management platform is further to: and acquiring the use condition of the articles in the cabinet body in the foreground terminal, and sending a notification message to the field operation and maintenance management terminal based on the use condition.

Optionally, the obtaining the use condition of the articles in the cabinet body in the foreground terminal, and sending a notification message to the field operation and maintenance management terminal based on the use condition includes:

and acquiring the residual quantity of the articles in the cabinet body in the foreground terminal, and if the residual quantity is lower than a set threshold value, sending a notification message to the field operation and maintenance management terminal.

and determining preference data of a user on the articles stored in the intelligent cabinet based on the historical use condition of the articles in the cabinet body in the foreground terminal, and sending the preference data to the on-site operation and maintenance management terminal.

According to a third aspect of the embodiments of the present specification, an intelligent foreground system is provided, which includes a foreground terminal, a backend management platform, and a user client; the foreground terminal includes: a smart cabinet having a plurality of cabinets;

after receiving a lost article storage request, the foreground terminal opens one of the cabinets for the user to store articles, acquires article information and sends the article information to the rear-end management platform;

and after receiving the article information, the back-end management platform pushes a lost and found message to the user client.

Optionally, the user client is configured to: acquiring a lost article acquisition request initiated by a user and sending the lost article acquisition request to a back-end management platform, wherein the lost article acquisition request carries description information of an article;

the backend management platform is further to: determining whether the description information of the item matches the item information in response to the lost article pickup request; and if the position information of the foreground terminal is matched with the position information of the foreground terminal, the position information of the foreground terminal is acquired and sent to the user client.

According to a fourth aspect of the embodiments of the present specification, an intelligent foreground system is provided, which includes one or more foreground terminals, a user client, and a backend management platform; the foreground terminal includes: a smart cabinet having a plurality of cabinets; the rear end management platform is connected with an asset system of an asset service party, and articles provided by the asset service party are stored in the cabinet body;

the foreground terminal is used for: monitoring the information of the articles stored in the cabinet body and sending the information to the rear end management platform;

the backend management platform is to: and if an article pickup request carrying client position information and sent by the user client is received, acquiring article information stored in each foreground terminal, determining the foreground terminal which is closest to the user client and stores articles required by the user based on the client geographic information and the position information of each foreground terminal, and pushing the geographic information of the determined foreground terminal to the user client.

According to a fifth aspect of the embodiments of the present specification, an intelligent foreground system is provided, which includes a foreground terminal and a backend management platform; the back end management platform is connected with a service system; the front platform terminal is connected with at least one IoT device;

the foreground terminal is used for: after receiving a control request which is initiated by a user and carries an IoT equipment identifier, starting an identity authentication module to acquire identity authentication data of the user, and sending the service request and the identity authentication data to a back-end management platform;

the backend management platform is to: responding to the service request, and sending an IoT (Internet of things) equipment starting control instruction to the foreground terminal after determining that the user has the authority based on the identity authentication data and the service system;

the foreground terminal is used for: and after receiving the IoT device starting control instruction, starting the IoT device to identify the corresponding IoT device.

According to a sixth aspect of the embodiments of the present specification, an intelligent interactive system is provided, which includes a foreground terminal and a backend management platform, wherein the foreground terminal is configured in a public place, and the backend management platform is further connected to at least one broadcasting device configured in the public place;

the foreground terminal is used for: receiving a service request initiated by a user and sending the service request to the back-end management platform;

the backend management platform is to: and responding to the service request, and controlling the broadcasting equipment to play the broadcasting data and the position information of the foreground terminal after acquiring the broadcasting data corresponding to the service request and the position information of the foreground terminal.

According to a seventh aspect of the embodiments of the present specification, an intelligent interactive system is provided, which at least includes an intelligent interactive terminal and a backend management platform;

the back-end management platform is pre-configured with at least one main service process, the main service process is configured with at least one expansion node and stores specific service access data provided by a service system, and the specific service access data comprises: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained;

the intelligent interactive terminal is used for: providing a trigger interface for the specific service, acquiring a service request of a user for the specific service through the trigger interface, and sending the service request to the back-end management platform;

the backend management platform is to: and responding to the service request, starting a main service flow corresponding to the specific service based on the specific service access data, and calling the specific service according to interface data corresponding to the extension node to be called when the main service flow is executed to the extension node to be called.

According to an eighth aspect of the embodiments of the present specification, there is provided a service processing method, which is applied to a backend management platform; the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; and storing specific service access data provided by a service system, the specific service access data including: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained; the method comprises the following steps:

receiving a service request for the specific service;

and responding to the service request, starting a main service flow corresponding to the specific service based on the specific service access data, and calling the specific service according to interface data corresponding to the extension node to be called when the main service flow is executed to the extension node to be called.

According to a ninth aspect of the embodiments of the present specification, there is provided a service access method, which is applied to a backend management platform; the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; the method comprises the following steps:

receiving specific service access data of a service system, wherein the specific service access data comprises: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained;

and storing the specific service access data.

According to a tenth aspect of embodiments herein, there is provided a service processing apparatus, which is applied to a backend management platform; the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; and storing specific service access data provided by a service system, the specific service access data including: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained; the device comprises:

a request receiving module to: receiving a service request for the specific service;

a processing module to: and responding to the service request, starting a main service flow corresponding to the specific service based on the specific service access data, and calling the specific service according to interface data corresponding to the extension node to be called when the main service flow is executed to the extension node to be called.

According to an eleventh aspect of embodiments herein, there is provided a service access apparatus, which is applied to a backend management platform; the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; the device comprises:

a data receiving module to: receiving specific service access data of a service system, wherein the specific service access data comprises: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained;

a storage module to: storing the specific service access data;

a flow execution module to: if a service request for the specific service is received, starting a main service flow corresponding to the specific service based on the specific service access data, and calling the specific service according to interface data corresponding to the extension node to be called when the main service flow is executed to the extension node to be called.

According to a twelfth aspect of embodiments herein, there is provided a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor executes the program to implement the aforementioned embodiments of the service access method/service processing method.

The technical scheme provided by the embodiment of the specification can have the following beneficial effects:

in the embodiment of the present specification, in order to enable a plurality of service systems to access respective specific services and provide services for users through an intelligent interactive terminal in a unified manner, a backend management platform configures at least one main service flow, configures at least one extension node in the main service flow, and each extension node is used for the backend management platform to interact with the service system and invoke the specific services of the service system; therefore, on the basis of the main business process, different specific businesses can be accessed to provide different business services by means of the node expansion.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the specification.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present specification and together with the description, serve to explain the principles of the specification.

FIG. 1A is a schematic diagram of an intelligent interactive system shown in the present specification according to an exemplary embodiment.

Fig. 1B is a flowchart illustrating a service access method according to an exemplary embodiment of the present disclosure.

Fig. 1C is a flowchart illustrating a business process method according to an exemplary embodiment of the present disclosure.

Fig. 2A is a schematic diagram of an intelligent cabinet shown in accordance with an exemplary embodiment of the present description.

Fig. 2B is a schematic diagram of an intelligent cabinet shown in accordance with an exemplary embodiment of the present description.

Fig. 3 is a hardware structure diagram of a computer device in which a service processing apparatus/service access apparatus is located according to an exemplary embodiment.

Fig. 4 is a block diagram of a traffic processing device shown in the present specification according to an exemplary embodiment.

Fig. 5 is a block diagram of a service access device shown in accordance with an example embodiment of the present specification.

Detailed Description

Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present specification. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the specification, as detailed in the appended claims.

The terminology used in the description herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the description. As used in this specification and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.

It should be understood that although the terms first, second, third, etc. may be used herein to describe various information, these information should not be limited to these terms. These terms are only used to distinguish one type of information from another. For example, the first information may also be referred to as second information, and similarly, the second information may also be referred to as first information, without departing from the scope of the present specification. The word "if" as used herein may be interpreted as "at … …" or "when … …" or "in response to a determination", depending on the context.

In application scenes such as office areas or public places, users have the requirement of using various services; for example, in an office scenario, a user may have office needs for temporary storage, picking up temporary work cards, picking up office supplies, reimbursing documents, using a printer, and the like. In public places such as shopping malls, users may have a need to temporarily store items, pick up parking tickets, lose and pick up or transact invoices, and the like. In the context of a city government department, the municipality department needs to access various business systems to provide users with various services such as passport endorsement services, family and property claim services, personal property certification services, and the like. In summary, it is desirable to enable users to use various services more quickly and conveniently. However, the various types of business required by a user may involve multiple different business systems, such as bill reimbursement involving a financial system and pick-up of office supplies involving an administrative system. Therefore, how to provide various services to users simultaneously faces a great difficulty.

In order to meet the requirement of a user on multiple services, an optional mode is to develop various service functions by self, and the development cost is higher; another alternative is that the backend management platform is docked with each service system, but different service systems involve different service providers, and the management platform needs to consume a large access cost to provide the services of each service system to the user in a unified manner.

Based on this, an embodiment of the present specification provides an intelligent interactive system, as shown in fig. 1A, which is an application scenario diagram of the intelligent interactive system shown in the present specification according to an exemplary embodiment, and in an application scenario in this embodiment, the intelligent interactive system may include an intelligent interactive terminal and a backend management platform. Fig. 1A shows only one intelligent interactive terminal, and the number of intelligent interactive terminals is not limited in practical application. The back-end management platform is in butt joint with at least one service system, and provides specific services of the service system for users through the intelligent interactive terminal.

The back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node.

The back-end management platform further stores specific service access data provided by a service system, wherein the specific service access data comprises: the system comprises a main business process identification, at least one extension node to be called and interface data corresponding to the extension node to be called.

In the embodiment of the present specification, an actual application scenario may involve multiple service systems, each of which may involve multiple specific services, and the service flows are not consistent, but may actually have similar parts. By way of example, each specific service may involve control over an intelligent interactive terminal, and taking the intelligent interactive terminal including an intelligent cabinet as an example, the temporary workcard service provided by the administrative system includes the following overall processes: identifying the identity of a user, distributing a certain temporary work card for the user and binding, and controlling the intelligent cabinet to be opened so that the user can take out the temporary work card from the intelligent cabinet; the whole process of the asset pickup service provided by the asset system comprises the following steps: identifying the identity of a user, determining assets which can be taken by the user, and controlling the intelligent cabinet to be opened so that the user can take out assets, articles and the like from the intelligent cabinet; therefore, similar parts of the temporary work card business and the asset receiving business relate to opening and closing of the intelligent cabinet; the back-end management platform can provide calling interfaces for the intelligent cabinets for the administrative system and the asset system respectively, but in this way, the administrative system and the asset system need to respectively realize control over the whole intelligent cabinet, for example, the intelligent cabinet interfaces need to be called to control the opening of the intelligent cabinet.

Therefore, the present embodiment configures a unified main business process by the commonality of each specific business, and the main business process is configured based on similar parts in the business processes of a plurality of the specific businesses. For example, the back-end management platform implements the whole control process of the intelligent interactive terminal, and each specific service can implement the control of the intelligent interactive terminal based on the main service process; a plurality of extension nodes can be arranged according to an execution sequence in the process from the beginning to the end of the main service flow, and each extension node is used for the interaction between the back-end management platform and the service system and calling the specific service of the service system; the state change of the intelligent interaction terminal may relate to a business process, so that an expansion node of the main business process may be configured based on the state change of the intelligent interaction terminal, for example, the back-end management platform may configure a main business process for taking out articles from the intelligent cabinet, the controlled intelligent cabinet relates to opening and closing of a cabinet door, the expansion node set by the main business process at least may include opening and closing of the cabinet door, the temporary workmanship board business of the administrative system may be accessed, the expansion process of the temporary workmanship board business is called when the cabinet door is opened by executing the main business process, and the expansion process of the temporary workmanship board business is called after the cabinet door is closed; and similarly, the asset receiving service of the asset system can be accessed, the main service flow is executed, the expansion flow of the asset receiving service is called when the cabinet door is opened, and the expansion flow of the asset receiving service is called after the cabinet door is closed.

As can be seen from the above embodiments, at least one expansion node is configured in the main service process for each specific service to access the expansion process; therefore, in the process of executing the main business process, when the main business process reaches a certain expansion node, the back-end management platform checks whether the specific business of the business system needs to be accessed. Under the condition of multi-service access and inconsistent service flows, the embodiment abstracts the service commonality and designs a set of standardized access modes. On the basis of the main business process, different specific business expansion processes are accessed to provide different business services in an expansion node mode, and each business can be accessed automatically only according to the standardized specifications.

Next, a flow of a back-end management platform accessing a specific service of a service system is described through an embodiment, and as shown in fig. 1B, the flow is a flow chart of a service access method shown in this specification according to an exemplary embodiment, and includes the following steps:

in step 102, specific service access data of a service system is received, where the specific service access data includes: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained;

in step 104, the service specific access data is stored.

As an example, in an application scenario such as an office area or a public place, the intelligent interactive terminal may be an intelligent cabinet integrated with a human-computer interactive interface, or the human-computer interactive terminal and the intelligent cabinet are connected to each other, and multiple functions such as temporarily storing and retrieving articles may be provided to a user through the intelligent cabinet. In the process of providing services for users, the intelligent cabinet relates to opening and closing of a cabinet door, and based on this, in this embodiment, the main service process at least includes: a main process of storing articles in the intelligent cabinet body and a main process of taking the articles out of the intelligent cabinet body; the opening and closing of the cabinet door may involve services, and therefore the expansion node of the embodiment includes: before the cabinet door is opened, after the cabinet door is opened and before the cabinet door is closed, and the cabinet door is closed. As an example, a user is involved in storing and retrieving items during use of the intelligent cabinet, and thus at least two types of main business processes can be configured: storing a main business flow of articles in the intelligent cabinet body, and taking out the main business flow of the articles from the intelligent cabinet body; and in the execution process of the main business process, the opening and closing of the intelligent cabinet door are related, so that the expansion nodes comprise: before the cabinet door is opened, after the cabinet door is opened and before the cabinet door is closed, and the cabinet door is closed. As an example, after the main business process is started, the main business process may interact with a specific business of the business system based on an expansion node "before the cabinet door is opened", for example, an expansion process such as verifying the identity information of the user, determining the authority of the user, and binding the identity of the user with the cabinet door; then, after the cabinet door is opened and before the cabinet door is closed, the user stores articles, and in the process, certain expansion processes can be executed according to needs, for example, the user needs to pay a subscription fee; after the cabinet door is closed, some expansion processes can be executed according to needs in the process, such as sending notification messages to a service system.

Through the mode, the back-end management platform can access specific services of different service systems. As shown in fig. 1C, the flowchart is a flowchart of a service processing method shown in the embodiment of this specification, and this embodiment describes a schematic flow of a service access method for an execution subject by a backend management platform, including the following steps:

receiving a service request for the specific service in step 112;

in step 114, in response to the service request, a main service flow corresponding to the specific service is started based on the specific service access data, and when the main service flow is executed to the extension node to be invoked, the specific service is invoked according to the interface data corresponding to the extension node to be invoked.

Next, the intelligent interactive system of the present application will be described with reference to other service scenarios. The intelligent interaction system of the embodiment can be applied to various service scenes, such as office scenes, municipal scenes, and scenes of public places such as shopping malls, subway stations or railway stations. In such a scenario, as shown in fig. 2A, the intelligent interactive terminal may specifically be an intelligent cabinet integrated with a display screen, or may also be a display screen and an intelligent cabinet connected with each other as shown in fig. 2B, a trigger interface for the specific service is provided on the intelligent interactive terminal, and a service request of the user for the specific service is obtained through the trigger interface and sent to the backend management platform. In other examples, the intelligent interactive terminal may also be a tablet device. Optionally, the intelligent interaction system of this embodiment may further include: and the user client is provided with a trigger interface for the specific service, acquires a service request of the user for the specific service through the trigger interface and sends the service request to the back-end management platform.

Taking an office scene as an example, the intelligent interaction terminal in the intelligent interaction system can be an intelligent cabinet, and the intelligent cabinet can be placed in an office area, such as a foreground position, an office building corridor and the like. The intelligent cabinet can be one or more, and a plurality of intelligent cabinets can be arranged at different positions as required to meet the requirements of a multi-user scene. In other scenarios, the intelligent interactive terminal may also be an IoT device, such as a printer, a speaker, or a tablet, etc.

In an office scene, a user may have various office demands such as temporary storage, temporary work card receiving, office supplies receiving, document reimbursement, printer using and the like, and the rear-end management platform may have access to various business systems such as an administrative system, a financial system or a financial system. The back-end management platform may configure one or more main business processes based on similar parts in the business processes of the specific services, and configure extension nodes of the one or more main business processes based on state changes of the intelligent interactive terminal. Taking an intelligent interactive terminal as an intelligent cabinet as an example, the main business process at least comprises the following steps: storing a main business flow of articles in the intelligent cabinet body, and taking out the main business flow of the articles from the intelligent cabinet body; the extension node includes: before the cabinet door is opened, after the cabinet door is opened and before the cabinet door is closed, and the cabinet door is closed. In the smart cabinet business scenario, the business involved may be the taking of an item. Optionally, the specific service of the service system of this embodiment includes: taking and using the articles; the main business process of the article taking business at least comprises the following steps: the method comprises a user identity authentication process before the opening of a cabinet door and a recording process of the taking condition of the articles after the closing of the cabinet door.

Taking an intelligent interactive terminal as an IoT device as an example, the main business process at least includes: a main business process that controls the IoT device; the extension node includes: the IoT device is turned on, the IoT device is turned on and then is turned off, and the IoT device is turned off.

In some business scenarios, the intelligent interactive terminal may provide services for different types of users, such as a common user or a user who can manage the intelligent interactive terminal; based on this, the main service flows in this embodiment may have at least two types, and the at least two types of main service flows are configured based on users with different authority types of the intelligent interactive terminal; the users with different authority types at least comprise: a general authority user and an administrative authority user.

As an example, the main business process may be: the main business process corresponding to the common authority user corresponds to the main business process of the management authority user; in combination with an application scenario of the intelligent cabinet, the intelligent cabinet relates to opening and closing of a cabinet door, and the main business process configured by the rear-end management platform can be four types as follows: the method comprises the steps of storing articles by a common user, taking out articles by the common user, storing articles by an administrator and taking out articles by the administrator. Each main business process extension node may include: before the cabinet door is opened, after the cabinet door is opened and before the cabinet door is closed, and the cabinet door is closed.

In some office scenarios, the administrative department often needs to provide some administrative articles to internal staff or visitors, such as masks, umbrella borrowing or temporary work cards for visitors, and the like; the intelligent interaction system of the embodiment can realize self-help of administrative article taking business. As an example, a smart cabinet has a plurality of cabinets in which administrative items may be stored; administrative department personnel can be used as managers of the intelligent cabinet to store administrative articles in advance; the business system may include: the specific service of the administrative system comprises the following steps: taking services of administrative articles; the specific service provided by the asset system at least comprises: taking services of administrative articles; the main business flow of the access business of the asset goods at least comprises the following steps: the method comprises a user identity authentication process before the cabinet door is opened and a recording process of the access condition of administrative articles after the cabinet door is closed.

In this embodiment, the intelligent interactive terminal may provide a trigger interface for taking a service for administrative goods, as an optional manner, where the trigger interface may be a control that is displayed on a display screen of the intelligent interactive terminal and can be triggered by a user; the triggering interface can receive a service request of a user for taking services of administrative goods and send the service request to the back-end management platform. The backend management platform, in response to the service request, may start a main service flow corresponding to the specific service based on the specific service access data, where the main service flow corresponding to the specific service in this embodiment is: the common user takes out the business process of the article, and the extension node to be called at least comprises the node before the cabinet door is opened; as an example, the main business process starts to be executed, and user identity authentication is performed before the cabinet door is opened; in practical application, the specific process of the user identity authentication can be flexibly configured according to needs, for example, the identity information of the user can be obtained through a face recognition function configured by an intelligent interactive terminal; in this embodiment, the expansion node to be called for the specific service is to call the specific service according to configuration and corresponding interface data before the cabinet door is opened and after the cabinet door is closed, and as an example, the interface data of the specific service before the cabinet door is opened is used to indicate the back-end management platform to feed back the user identity authentication result; the back-end management platform feeds back the user identity authentication result when calling the specific service according to the indication of the interface data; after the specific service of the service system is called, whether the main service process is continuously executed or not can be determined according to the received user identity authentication result; for example, if the back-end management platform receives the call result of the specific service, the main service flow continues to be executed, and the back-end management platform controls the cabinet door to be opened, optionally, the back-end management platform sends a control instruction for opening the cabinet door to the intelligent interactive terminal; the intelligent cabinet in the actual service may have a plurality of cabinet doors, and there may be a plurality of implementation manners for specifically controlling which cabinet door is opened, for example, a physical key or a virtual key configured on the intelligent interactive terminal may be used to receive an instruction of a user for the cabinet door to be opened, or the intelligent interactive terminal may be used to automatically make a decision according to an article to be taken by the user and a placement condition of the article in the intelligent cabinet; the intelligent cabinet opens the cabinet door under the instruction of the control instruction of the rear-end management platform, and at the moment, a user can take out administrative articles in the cabinet; the method comprises the steps that a cabinet door is closed after a user takes out an article, according to configuration, when a main business process is executed to a cabinet door closing expansion node needing to be called, a specific business is called according to interface data of the specific business, for example, the interface data of the specific business after the cabinet door is closed is used for indicating that a rear-end management platform needs to feed back taking conditions of the administrative article, the rear-end management platform can identify whether the article is taken or not through an intelligent interaction terminal according to the indication of the interface data, and after the taking conditions are recorded, the article is fed back to the specific business of a business system in a mode of calling an interface, so that the administrative system can perform corresponding processing according to the taking conditions. The above embodiment takes the example of the user taking out the article as an example, it can be understood that the business process of the user storing the article is similar to that, and the description of this embodiment is omitted.

In other office scenarios, an asset department may need to provide some asset items, such as mouse, notebook, or microphone items, to users, such as internal employees. The intelligent interactive system of the embodiment can realize self-service of the asset and article taking business. As an example, a smart cabinet has a plurality of cabinets in which administrative items may be stored; the assets department personnel can be used as management personnel of the intelligent cabinet to store assets and articles in advance; the service system comprises: an asset system; the specific service provided by the asset system at least comprises: taking business of asset and article; the main business flow of the access business of the asset goods at least comprises the following steps: the method comprises a user identity authentication process before opening a cabinet door and a recording process of taking the assets and the articles after closing the cabinet door.

In this embodiment, the intelligent interactive terminal may provide a trigger interface for an asset item taking service, as an optional manner, where the trigger interface may be a control that is displayed on a display screen of the intelligent interactive terminal and is capable of being triggered by a user; the triggering interface can receive a service request of a user for the access service of the asset and the article and send the service request to the back-end management platform. The backend management platform, in response to the service request, may start a main service flow corresponding to the specific service based on the specific service access data, where the main service flow corresponding to the specific service in this embodiment is: the common user takes out the business process of the article, and the extension node to be called at least comprises the node before the cabinet door is opened; as an example, the main business process starts to be executed, and user identity authentication is performed before the cabinet door is opened; in practical application, the specific process of the user identity authentication can be flexibly configured according to needs, for example, the identity information of the user can be obtained through a face recognition function configured by an intelligent interactive terminal; in this embodiment, the expansion node to be called for the specific service is to call the specific service according to configuration and corresponding interface data before the cabinet door is opened and after the cabinet door is closed, and as an example, the interface data of the specific service before the cabinet door is opened is used to indicate the back-end management platform to feed back the user identity authentication result; the back-end management platform feeds back the user identity authentication result when calling the specific service according to the indication of the interface data; after the specific service of the service system is called, whether the main service process is continuously executed or not can be determined according to the received user identity authentication result; for example, if the back-end management platform receives the call result of the specific service, the main service flow continues to be executed, and the back-end management platform controls the cabinet door to be opened, optionally, the back-end management platform sends a control instruction for opening the cabinet door to the intelligent interactive terminal; the intelligent cabinet in the actual service may have a plurality of cabinet doors, and there may be a plurality of implementation manners for specifically controlling which cabinet door is opened, for example, a physical key or a virtual key configured on the intelligent interactive terminal may be used to receive an instruction of a user for the cabinet door to be opened, or the intelligent interactive terminal may be used to automatically make a decision according to an article to be taken by the user and a placement condition of the article in the intelligent cabinet; the intelligent cabinet opens the cabinet door under the instruction of the control instruction of the rear-end management platform, and at the moment, a user can take out the assets and articles in the cabinet; the method comprises the steps that a cabinet door is closed after a user takes out an article, according to configuration, when a main business process is executed to a cabinet door closing expansion node needing to be called, a specific business is called according to interface data of the specific business, for example, the interface data of the specific business after the cabinet door is closed is used for indicating that a rear-end management platform needs to feed back taking conditions of the asset article, the rear-end management platform can identify whether the article is taken or not through an intelligent interaction terminal according to the indication of the interface data, and after the taking conditions are recorded, the article is fed back to the specific business of a business system in a mode of calling the interface, so that the administrative system can carry out corresponding processing according to the taking conditions.

In other examples, the intelligent interactive system may further include: the user client can realize more convenient functions through the user client, for example, if a user needs to take a certain article, the user can be prompted to take the nearest intelligent cabinet based on the geographic position. As an example, the intelligent cabinet is multiple and is arranged at multiple different positions; the back-end management platform of this embodiment may also record the geographical position of each intelligent cabinet, and may monitor each quantity of articles stored in the intelligent cabinet body, and when receiving an article taking request initiated by a user client, obtain the geographical position information of the user client, and push the intelligent cabinet with the closest geographical position to the user client in combination with each geographical position of the intelligent cabinet.

As can be seen from the above embodiments, the user of the intelligent cabinet relates to a manager who can place articles into the intelligent cabinet, and based on this, the intelligent interactive system of this embodiment may further include a field operation and maintenance management end; the backend management platform is further to: monitoring the use condition of the intelligent interactive terminal, and sending a notification message to the field operation and maintenance management terminal based on the use condition, for example, the use condition includes: the residual quantity of the articles stored in the intelligent cabinet body can enable managers to timely know the residual condition of the articles in the intelligent cabinet and timely store new articles for users to use.

In other examples, automation of lost and found business may also be achieved through intelligent cabinets. As an example, the specific service further includes: lost and found business; the main business process of the lost and found business at least comprises the following steps: the method comprises a user identity authentication process before the cabinet door is opened and a process of sending article information to a service system after the cabinet door is closed, so that the service system can push the article information to a user. In this embodiment, the automatic storage of the articles can also be realized based on the intelligent cabinet, the user can trigger a lost and found service request, the lost and found service request is sent to the rear-end management platform by the intelligent interactive terminal, after receiving the service request, the rear-end management platform starts a main service process of the lost and found service, a user identity authentication process is executed before the cabinet door is opened, the lost and found service of the service system is called according to a user identity authentication result, then the user stores the articles in the intelligent cabinet, identifies the article information after the cabinet door is closed, calls a lost and found service interface of the service system based on the article information, and feeds the article information back to the service system, so that the service system pushes the article information to the user.

In other examples, the reimbursement service may also be automated via the intelligent cabinet. As an example, the service system of the present embodiment includes: a financial system providing specific services including at least: reimbursement service; the intelligent cabinet comprises a delivery cabinet; the main business process of the reimbursement business at least comprises the following steps: the method comprises the steps of a user identity authentication flow before delivering the document, a scanning flow of reimbursement documents and a binding flow of the user identity and the scanned reimbursement documents; optionally, a notification flow after the document is delivered may be further included.

In this embodiment, the intelligent interactive terminal may provide a triggering interface of the reimbursement service, as an optional manner, where the triggering interface may be a control that is displayed on a display screen of the intelligent interactive terminal and can be triggered by a user; the triggering interface can receive the service request of the user for reimbursement service and send the service request to the back-end management platform. The backend management platform, in response to the service request, may start a main service flow corresponding to the specific service based on the specific service access data, where the main service flow corresponding to the specific service in this embodiment is: the method comprises a user identity authentication process before the delivery cabinet is opened, a scanning process of reimbursement documents, and a binding process of the user identity and the scanned reimbursement documents.

As an example, the main business process starts to execute, and user identity authentication is carried out before the delivery cabinet is opened; scanning the reimbursement document based on a scanning function configured by the intelligent interactive terminal to obtain document information of the reimbursement document; and further binding the user identity with the reimbursement receipt information. In this embodiment, the expansion node to be called for the specific service may be that before the delivery cabinet is opened, the backend management platform calls the specific service according to the corresponding interface data according to the configuration, and as an example, the interface data of the specific service before the delivery cabinet is opened in this embodiment is used to indicate that the backend management platform needs to feed back the user identity authentication result and the scanning result of the reimbursement document; the back-end management platform feeds back the user identity authentication result and the scanning result of the reimbursement receipt when calling the specific service according to the indication of the interface data; after the specific service of the service system is called, whether the main service process is continuously executed or not can be determined according to the received user identity authentication result; for example, the back-end management platform receives the calling result of the specific service, that is, the main service flow continues to be executed, and the back-end management platform controls the cabinet door to be opened, optionally, the back-end management platform sends a control instruction for opening the delivery cabinet to the intelligent interactive terminal. The intelligent cabinet opens the door of the delivery cabinet under the instruction of the control instruction of the rear-end management platform, and the user can deliver reimbursement documents at the moment. In some examples, in the scenario of reimbursement documents, the reimbursement documents may need to be sorted and stored for financial staff to check, based on which, there are a plurality of delivery cabinets of the intelligent cabinet, and the backend management platform is further configured to: classifying the delivery cabinets in advance based on organization architecture of an enterprise and/or classifying the delivery cabinets based on attribute information of reimbursement bills; and distributing delivery cabinets of corresponding categories for the users based on the user identity authentication results and/or the scanned bill information of the reimbursement bills. By the mode, the reimbursement bills can be classified and stored in different delivery cabinets according to needs, so that financial personnel can take the reimbursement bills of the classified types.

In another example, the main service process configured by the backend management platform may implement some public services, for example, most services of each service system require user identity authentication, and the backend management platform may implement the public services required by most service systems, where the backend management platform is further connected to a public service system, and the public service system at least includes: the face recognition system is used for providing face recognition service and the login authentication system is used for providing login authentication service; the backend management platform is to: and calling the public service system to perform user identity authentication in the process of executing the main service flow.

As can be seen from the foregoing embodiments, the intelligent interactive system of this embodiment can access multiple services, and the intelligent interactive terminal based on this embodiment can also be used to: after detecting the user operation, sending the operation information of the user to the back-end management platform; the backend management platform is further to: after user operation information sent by the intelligent interactive terminal is received, service preference of a user is predicted, and service recommendation is carried out through the intelligent interactive terminal according to a prediction result. In this embodiment, since the intelligent interactive system passes through multiple services, in order to enable the user to use the services more conveniently, the service recommendation can be performed on the intelligent interactive terminal by predicting the services that the user may currently need, so that the user can trigger the service request more conveniently. Optionally, in this embodiment, the service preference of the user may be predicted in one or more ways, for example, according to the user identity information, if the online reimbursement request of the user is found, it is predicted that the user has a preference for reimbursement services; according to the user identity information, if the user's articles are inquired to be stored in the intelligent cabinet, predicting that the user has preference for the article taking service; acquiring current weather information, and if the weather information indicates that the current weather belongs to rainy days, predicting that the user has preference on umbrella taking services; acquiring current epidemic disease information, and predicting that a user has preference on a medicine taking service; and according to the user identity information, if the conference information of the user is inquired, predicting that the user has preference on the navigation service. Through the multiple modes, service recommendation can be carried out on the intelligent interactive terminal, so that a user can trigger a service request more conveniently.

The present specification further provides an embodiment of an intelligent foreground system, which can be applied to various different service scenarios. By way of example, an intelligent front-end system may include a front-end terminal and a back-end management platform; the foreground terminal includes: an intelligent cabinet with a delivery cabinet body; the rear end management platform is connected with a financial system;

The foreground terminal of this embodiment can be configured with an identity authentication module and a document scanning module, the identity authentication module specifically can be a face scanning module realized by configuring a camera, a card swiping module realized by configuring NFC (Near Field Communication), a code scanning module for scanning graphic codes such as two-dimensional codes realized by configuring a camera, and the like, and through the identity authentication module, a user can obtain the identity authentication data of the user by the foreground terminal in multiple modes such as swiping employee cards/swiping temporary work cards, swiping faces, inputting employee numbers, and the like. The document scanning module can be specifically realized by configuring a camera, the camera is used for shooting an image of the document and identifying the attribute information of the document based on the image, the document scanning module can also comprise a two-dimensional code scanning gun and the like such as laser scanning, and the attribute data of the document carried on a code is identified through a graphic code on the code scanning document.

The first user in this embodiment may be a user who needs to submit an reimbursement or a reimbursement document, and the second user may be a user who receives the reimbursement document. The enterprise organization structure in the embodiment can be understood as different departments in an enterprise, and by classifying reimbursement documents belonging to users of different departments and placing the reimbursement documents in different delivery cabinets according to the classification, a second user can receive the documents of the corresponding departments according to different departments when receiving the documents.

In this embodiment, the attribute categories may be classified according to the attribute categories of the reimbursement bill, and optionally, the attribute categories may be classified according to the legal reimbursement invoice categories, such as office fees, training fees, vehicle use fees, or the like; the service provider can also be customized according to actual business requirements, for example, the service provider can be divided according to the level of the reimbursement cost, for example, as a class under 500 yuan, as a class between 500 and 1000 yuan, and the like, which is not limited in this embodiment. Based on this, the second user can receive the documents of the classified types, so that the working efficiency can be obviously improved.

Optionally, the start instruction is: opening instructions of all delivery cabinets stored with reimbursement bills; in this embodiment, the opening instruction may be an opening instruction of all delivery cabinets storing reimbursement tickets, so that a second user can obtain all the tickets; in other examples, the delivery cabinet opening instruction may correspond to the second user's picking right; for example, if the right of pickup corresponding to the second user is the reimbursement receipt of the employee of the administrative department, the opening instruction may be an opening instruction of the delivery cabinet storing the reimbursement receipt of the employee of the administrative department.

In other examples, an intelligent foreground system of this embodiment may include a foreground terminal and a backend management platform; the foreground terminal includes: a smart cabinet having a plurality of cabinets; the back end management platform is connected with a service system;

Optionally, the intelligent foreground system of this embodiment further includes a field operation and maintenance management end;

Optionally, the intelligent foreground system of this embodiment, the obtaining of the use condition of the articles in the cabinet body in the foreground terminal, and sending a notification message to the field operation and maintenance management terminal based on the use condition includes:

In other examples, the intelligent foreground system of this embodiment may include a foreground terminal, a backend management platform, and a user client; the foreground terminal includes: a smart cabinet having a plurality of cabinets;

Optionally, in the intelligent foreground system of this embodiment, the user client is configured to: acquiring a lost article acquisition request initiated by a user and sending the lost article acquisition request to a back-end management platform, wherein the lost article acquisition request carries description information of an article;

In other examples, an intelligent foreground system includes one or more foreground terminals, a user client, and a backend management platform; the foreground terminal includes: a smart cabinet having a plurality of cabinets; the rear end management platform is connected with an asset system of an asset service party, and articles provided by the asset service party are stored in the cabinet body;

In other examples, an intelligent foreground system includes a foreground terminal and a backend management platform; the back end management platform is connected with a service system; the front platform terminal is connected with at least one IoT device;

Optionally, the IoT device includes one or more of: a printer, a speaker device, or a conferencing device.

In other examples, an intelligent interactive system according to this embodiment includes a foreground terminal and a backend management platform, where the foreground terminal is configured in a public place, and the backend management platform is further connected to at least one broadcasting device configured in the public place;

The intelligent interaction system of the embodiment can be applied to various public places such as parks, shopping malls, subway stations, squares or municipal occasions and the like. The intelligent interactive system can provide multiple functions for users, for example, in a market scene, if a user has a broadcast requirement, for example, the user needs to find a loser when picking up an article, the user can initiate a lost and found service request and send the lost and found service request to a rear-end management platform through a found service provided by a foreground terminal, the rear-end management platform can pre-configure the corresponding relation between multiple service requests and broadcast data, and control a broadcasting device to play the broadcast data and the position information of the foreground terminal based on the broadcast data corresponding to the current found service request, so that the found information is broadcasted, and the position information of the foreground terminal is broadcasted, so that other users can obtain the position of the lost article.

Or, in a mall scene, the foreground terminal may be configured in a public area of the mall, the broadcast device may specifically be a sound box or other device, and one or more broadcast devices may be configured in multiple locations in the mall. Supposing that a child is lost, through a reception service provided by a front-end terminal, a user can initiate a reception service request and send the reception service request to a rear-end management platform, the rear-end management platform can be preconfigured with the corresponding relation between various service requests and broadcast data, and based on the broadcast data corresponding to the current reception service request, a broadcast device is controlled to play the broadcast data and the position information of the front-end terminal, so that the reception information is broadcast, the position information of the front-end terminal is played, and other users can acquire the position information of the lost child.

Corresponding to the foregoing embodiments of the service processing method/service access method, this specification also provides embodiments of a service processing method/service access apparatus and a device applied thereto.

The embodiments of the service processing apparatus/service access apparatus in the present specification can be applied to a computer device, such as a server or a terminal device. The device embodiments may be implemented by software, or by hardware, or by a combination of hardware and software. Taking a software implementation as an example, as a device in a logical sense, the device is formed by reading a corresponding computer program instruction in a nonvolatile memory into an internal memory for operation through a processor of a service access process where the device is located. From a hardware aspect, as shown in fig. 3, a hardware structure diagram of a computer device in which a service/access device of a service processing apparatus is located in this specification is shown, except for the processor 310, the memory 330, the network interface 320, and the nonvolatile memory 340 shown in fig. 3, a server or an electronic device in which the device 331 is located in an embodiment may also include other hardware according to an actual function of the computer device, which is not described again.

As shown in fig. 4, fig. 4 is a block diagram of a service access device applied to a backend management platform according to an exemplary embodiment; the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; and storing specific service access data provided by a service system, the specific service access data including: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained; the device comprises:

a request receiving module 41, configured to: receiving a service request for the specific service;

a processing module 42 for: and responding to the service request, starting a main service flow corresponding to the specific service based on the specific service access data, and calling the specific service according to interface data corresponding to the extension node to be called when the main service flow is executed to the extension node to be called.

As shown in fig. 5, fig. 5 is a block diagram of a service access device applied to a backend management platform according to an exemplary embodiment;

the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; the device comprises:

a data receiving module 51, configured to: receiving specific service access data of a service system, wherein the specific service access data comprises: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained;

a storage module 52 for: and storing the specific service access data.

Accordingly, the present specification also provides a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor executes the program to implement the foregoing embodiments of the service processing method/service access method.

The implementation process of the functions and actions of each module in the service processing apparatus/service access apparatus is specifically described in the implementation process of the corresponding step in the service processing method/service access method, and is not described herein again.

For the device embodiments, since they substantially correspond to the method embodiments, reference may be made to the partial description of the method embodiments for relevant points. The above-described embodiments of the apparatus are merely illustrative, wherein the modules described as separate parts may or may not be physically separate, and the parts displayed as modules may or may not be physical modules, may be located in one place, or may be distributed on a plurality of network modules. Some or all of the modules can be selected according to actual needs to achieve the purpose of the solution in the specification. One of ordinary skill in the art can understand and implement it without inventive effort.

The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.

Other embodiments of the present description will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This specification is intended to cover any variations, uses, or adaptations of the specification following, in general, the principles of the specification and including such departures from the present disclosure as come within known or customary practice within the art to which the specification pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the specification being indicated by the following claims.

It will be understood that the present description is not limited to the precise arrangements described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present description is limited only by the appended claims.

The above description is only a preferred embodiment of the present disclosure, and should not be taken as limiting the present disclosure, and any modifications, equivalents, improvements, etc. made within the spirit and principle of the present disclosure should be included in the scope of the present disclosure.

Claims

1. An intelligent foreground system comprises a foreground terminal and a rear end management platform; the foreground terminal includes: an intelligent cabinet with a delivery cabinet body; the rear end management platform is connected with a financial system;

2. The intelligent front desk system according to claim 1, said intelligent cabinet having a plurality of delivery cabinets corresponding to category labels, said category labels predetermined based on enterprise organization architecture;

3. The intelligent front desk system according to claim 1, the intelligent cabinet having a plurality of delivery cabinets corresponding to category labels, the category labels being determined in advance based on attribute categories of the reimbursement tickets;

4. The intelligent foreground system of claim 1, wherein the open command is: opening instructions of all delivery cabinets stored with reimbursement bills.

5. An intelligent foreground system comprises a foreground terminal and a rear end management platform; the foreground terminal includes: a smart cabinet having a plurality of cabinets; the back end management platform is connected with a service system;

6. The intelligent foreground system of claim 5, further comprising a field operation and maintenance manager;

7. The intelligent foreground system of claim 5, wherein the obtaining of the usage of the objects in the cabinet body of the foreground terminal and sending a notification message to the on-site operation and maintenance manager based on the usage comprise:

8. The intelligent foreground system of claim 5, wherein the obtaining of the usage of the objects in the cabinet body of the foreground terminal and sending a notification message to the on-site operation and maintenance manager based on the usage comprise:

9. An intelligent foreground system comprises a foreground terminal, a rear-end management platform and a user client; the foreground terminal includes: a smart cabinet having a plurality of cabinets;

10. The smart foreground system of claim 9, the user client to: acquiring a lost article acquisition request initiated by a user and sending the lost article acquisition request to a back-end management platform, wherein the lost article acquisition request carries description information of an article;

11. An intelligent foreground system comprises one or more foreground terminals, a user client and a back-end management platform; the foreground terminal includes: a smart cabinet having a plurality of cabinets; the rear end management platform is connected with an asset system of an asset service party, and articles provided by the asset service party are stored in the cabinet body;

12. An intelligent foreground system comprises a foreground terminal and a rear end management platform; the back end management platform is connected with a service system; the front platform terminal is connected with at least one IoT device;

13. An intelligent interactive system comprises a foreground terminal and a rear-end management platform, wherein the foreground terminal is configured in a public place, and the rear-end management platform is also connected with at least one broadcasting device configured in the public place;

14. An intelligent interaction system at least comprises an intelligent interaction terminal and a back-end management platform;

15. The intelligent interactive system of claim 14, the intelligent interactive terminal comprising: the main business process at least comprises the following steps: storing a main business flow of articles in the intelligent cabinet body, and taking out the main business flow of the articles from the intelligent cabinet body;

the extension node includes: before the cabinet door is opened, after the cabinet door is opened and before the cabinet door is closed, and the cabinet door is closed.

16. The intelligent interactive system of claim 14, the intelligent interactive terminal comprising: an IoT device, the main business process at least comprising: a main business process that controls the IoT device;

the extension node includes: the IoT device is turned on, the IoT device is turned on and then is turned off, and the IoT device is turned off.

17. The intelligent interactive system of claim 14, the specific services of the service system comprising: taking and using the articles; the main business process of the article taking business at least comprises the following steps: the method comprises a user identity authentication process before the opening of a cabinet door and a recording process of the taking condition of the articles after the closing of the cabinet door.

18. The intelligent interactive system of claim 14, the business system comprising: an asset system; the specific service provided by the asset system at least comprises: taking business of asset and article;

and/or, the business system comprises: the administrative system, the specific service comprising: taking services of administrative articles; the specific services provided by the administrative system at least comprise: and (5) administrative article taking business.

19. The intelligent interactive system of claim 14, further comprising an onsite operation and maintenance manager;

the backend management platform is further to: and monitoring the service condition of the intelligent interactive terminal, and sending a notification message to the field operation and maintenance management terminal based on the service condition.

20. The intelligent interactive system of claim 15, further comprising: a user client; the intelligent cabinets are multiple and are arranged at different positions;

the backend management platform is further to: the method comprises the steps of monitoring the quantity of articles stored in each intelligent cabinet body, acquiring the geographical position information of a user client when receiving an article taking request initiated by the user client, and pushing the intelligent cabinet with the closest geographical position to the user client by combining the geographical position of each intelligent cabinet body.

21. The intelligent interactive system of claim 14, the specific service further comprising: lost and found business;

the main business process of the lost and found business at least comprises the following steps: the method comprises a user identity authentication process before the cabinet door is opened and a process of sending article information to a service system after the cabinet door is closed, so that the service system can push the article information to a user.

22. The intelligent interactive system of claim 14, the intelligent interactive terminal further configured to: after detecting the user operation, sending the operation information of the user to the back-end management platform; the backend management platform is further to: after user operation information sent by the intelligent interactive terminal is received, service preference of a user is predicted, and service recommendation is carried out through the intelligent interactive terminal according to a prediction result.

23. A business processing method is applied to a back-end management platform; the back-end management platform is pre-configured with at least one main business process, and the main business process is configured with at least one expansion node; and storing specific service access data provided by a service system, the specific service access data including: the method comprises the steps that a main business process mark, at least one extension node needing to be called and interface data corresponding to the extension node needing to be called are obtained; the method comprises the following steps:

receiving a service request for the specific service;

24. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the business process method of claim 23 when executing the program.