CN113641814A - Intelligent robot communication system, method and device based on 5G message - Google Patents
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Abstract
The invention discloses an intelligent robot communication system, method and device based on 5G messages, wherein an interface which is in butt joint with a service knowledge base is arranged on a 5G message application platform, and text answers corresponding to user questions of the service knowledge base are converted into a 5G message answer template in advance through the interface, so that old knowledge can be matched and converted into a 5G message format, the original knowledge base of a customer service platform can be quickly reused in the 5G message field, and the complicated steps of manually creating the 5G message template according to the original answer text are reduced.
Description
Technical Field
The invention relates to the technical field of intelligent chat robots, in particular to an intelligent robot communication system, method, device, equipment and storage medium based on 5G messages.
Background
At present, in order to improve customer service experience, fully exert marketing effect and perfect pre-sale and post-sale services, a customer service platform is often adopted to provide inquiry and acceptance services for customers, wherein an intelligent chat robot is often used for automatically answering common problems, managing the common problems and corresponding answers through knowledge base, continuously optimizing knowledge base data in a service process and improving problem accuracy.
With the advance of the commercialization process of the 5G technology, operators widely popularize 5G messages which are one of important applications of the 5G technology, the 5G messages support the presentation of media contents such as texts, pictures, videos and positions, the display of the message contents in a card layout mode is supported, the basic interaction through buttons/menus is supported, meanwhile, service messages can be issued to users based on mobile phone numbers, a plurality of customer service platforms adopt the 5G messages as access channels of the customer service platforms, a more convenient service access mode is provided for the users, and the requirements of enterprises in various aspects such as service closed loops and the like of customer service tracking, service information strong touch and the like are met.
At present, a 5G message platform needs to perform question and answer data and service logic management through a self-owned chat robot, and if an enterprise customer service platform needs to be connected to the 5G message platform, the 5G message self-owned chat robot is generally directly used, and the reuse of the enterprise chat robot and a knowledge base can be realized through complicated manual customization, development and docking. An enterprise customer service platform is accessed to a 5G message platform, when 5G messages are used as an external service channel, intelligent question answering can be realized only by directly using a chatting robot of the 5G message platform, and the original intelligent chatting robot and a knowledge base of an enterprise can be directly used for intelligent response and 5G message service logic management in a 5G message conversation process only through complicated manual customization, development and butt joint, so that a method for efficiently chatting by directly using an original intelligent chatting robot NLP and the knowledge base of the enterprise as a 5G message platform robot is lacked.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention aims to provide an intelligent robot communication system, method, device, equipment and storage medium based on 5G messages, which can realize the batch conversion of knowledge into 5G message formats and can realize the rapid multiplexing of the 5G message application field on the basis of the original knowledge base.
The purpose of the invention is realized by adopting the following technical scheme:
in a first aspect, the invention provides an intelligent robot communication system based on 5G messages, which comprises a service knowledge base, a 5G message application platform, an enterprise customer service platform and a user terminal, wherein the service knowledge base and the user terminal are both connected with the 5G message application platform, and the enterprise customer service platform is connected with the service knowledge base;
the 5G message application platform is used for receiving user questions and answer texts from a service knowledge base, classifying the user questions, respectively generating corresponding 5G message answer templates according to different types of classified user questions, and forming a mapping relation between the 5G message answer templates and the answer texts corresponding to the user questions; the user terminal is used for inputting user problems and sending the user problems to the enterprise customer service platform through the 5G message application platform and the service knowledge base; and the enterprise customer service platform is used for acquiring a corresponding answer text from the service knowledge base according to the user question, feeding back the answer text to the 5G message application platform, so that the 5G message application platform acquires a corresponding 5G message answer template according to the answer text, and sending the 5G message answer template to the user terminal.
Preferably, the 5G message application platform includes a knowledge conversion interface, and the knowledge conversion interface is used for being connected with the service repository and the user terminal respectively.
In a second aspect, the invention provides an intelligent robot communication method based on 5G messages, which is applied to a 5G message application platform and includes:
receiving historical user questions and answer texts from a business knowledge base, and classifying according to the types of the user questions;
respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and forming a mapping relation between the 5G message answer templates and answer texts corresponding to the user questions;
receiving a user question input by a user, and forwarding the user question to an enterprise customer service platform through a business knowledge base so that the enterprise customer service platform obtains a corresponding answer text from the business knowledge base according to the user question;
and receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
Preferably, the corresponding 5G message answer templates are respectively generated according to the classified different types of user questions, specifically, at least one corresponding 5G message answer template is respectively generated according to the classified different types of user questions.
Preferably, the types of user questions include a multimedia message type, a teletext rich text type, a hyperlink rich text type, and a plain text type.
Preferably, the generating the corresponding 5G message answer templates according to the classified different types of user questions respectively includes:
when the type of the user question is a multimedia message type, a 5G message answer template of the multimedia message is created according to the answer text of the user question;
when the type of the user question is an image-text rich text type, cutting an answer text corresponding to the user question into at least one piece of multimedia content and plain text content, respectively creating a multimedia message template and a plain text template according to the multimedia content and the plain text content, and combining the multimedia message template and the plain text template into a 5G message answer template of the user question;
when the type of the user question is a hyperlink-containing rich text type, cutting an answer text corresponding to the user question into at least one piece of multimedia content and plain text content, combining the multimedia message template and the plain text template into a 5G message answer template of the user question, extracting hyperlinks in the answer text, and generating a template suspension button in the 5G message answer template, wherein the template suspension button is used for jumping to the hyperlinks.
Preferably, the mapping relationship between the 5G message answer template and the answer text corresponding to the user question includes:
respectively allocating a unique ID code to each generated 5G message answer template;
and forming a mapping relation between the unique ID code of the 5G message answer template and the answer text corresponding to the user question.
In a third aspect, the present invention provides an intelligent robot communication device based on 5G messages, which is applied to a 5G message application platform, and includes:
an original data classification module: the system comprises a business knowledge base, a database and a database, wherein the business knowledge base is used for receiving historical user questions and answer texts from the business knowledge base and classifying the user questions according to the types of the user questions;
a mapping relation forming module: the 5G message answer templates are used for respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and the 5G message answer templates and answer texts corresponding to the user questions form a mapping relation;
a user question receiving module: the system comprises a business knowledge base, a user question input by a user, a service platform and a user service platform, wherein the business knowledge base is used for storing the user question;
an answer template feedback module: and the 5G message answer template is used for receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
In a fourth aspect, the present invention provides a 5G message-based intelligent robot communication device, which is provided with a memory, a processor and a computer program stored in the memory and executable by the processor, wherein when the computer program is executed by the processor, the intelligent robot communication device implements the 5G message-based intelligent robot communication method according to the second aspect of the present invention.
In a fifth aspect, the present invention provides a storage medium having a computer program stored thereon and executable by a processor, wherein the computer program, when executed by the processor, implements the intelligent robot communication method based on 5G messages according to the second aspect of the present invention.
Compared with the prior art, the invention has the beneficial effects that:
receiving user questions and answer texts from a service knowledge base, classifying the user questions, respectively generating corresponding 5G message answer templates according to different types of classified user questions, forming a mapping relation between the 5G message answer templates and the answer texts corresponding to the user questions, when receiving the user questions input by a user, acquiring corresponding answer texts from the service knowledge base by an enterprise customer service platform according to the user questions, feeding back the answer texts to a 5G message application platform, so that the 5G message application platform acquires the corresponding 5G message answer templates according to the answer texts, and sending the 5G message answer templates to a user terminal; by setting an interface which is in butt joint with the service knowledge base on the 5G message application platform and converting text answers corresponding to user questions of the service knowledge base into a 5G message answer template in advance through the interface, the old knowledge can be matched and converted into a 5G message format, the original knowledge base of the customer service platform can be quickly multiplexed in the 5G message field, and the tedious steps of manually establishing the 5G message template according to the original answer text are reduced.
Drawings
Fig. 1 is a block diagram of an intelligent robot communication system based on 5G message according to the present invention;
FIG. 2 is a flow chart of an intelligent robot communication method based on 5G messages according to the invention;
FIG. 3 is a block diagram of an intelligent robot communication device based on 5G message according to the present invention;
fig. 4 is a schematic structural diagram of an intelligent robot communication device based on 5G messages according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, specific embodiments of the present application will be described in detail with reference to the accompanying drawings. It is to be understood that the specific embodiments described herein are merely illustrative of the application and are not limiting of the application. It should be further noted that, for the convenience of description, only some but not all of the relevant portions of the present application are shown in the drawings. Before discussing exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although a flowchart may describe the operations (or steps) as a sequential process, many of the operations can be performed in parallel, concurrently or simultaneously. In addition, the order of the operations may be re-arranged. The process may be terminated when its operations are completed, but may have additional steps not included in the figure. The processes may correspond to methods, functions, procedures, subroutines, and the like.
The embodiment of the invention provides an intelligent robot communication system, a method, a device, equipment and a storage medium based on 5G messages, the embodiment of the invention receives user questions and answer texts from a service knowledge base, classifies the user questions, respectively generates corresponding 5G message answer templates according to different types of classified user questions, forms a mapping relation between the 5G message answer templates and the answer texts corresponding to the user questions, when the user questions are input by a user, an enterprise customer service platform obtains corresponding answer texts from the service knowledge base according to the user questions, feeds the answer texts back to a 5G message application platform, so that the 5G message application platform obtains corresponding 5G message answer templates according to the answer texts, and sends the 5G message answer templates to a user terminal; the interface which is in butt joint with the service knowledge base is arranged on the 5G message application platform, and text answers corresponding to user questions of the service knowledge base are converted into the 5G message answer template in advance through the interface, so that old knowledge can be matched and converted into a 5G message format, the original knowledge base of the customer service platform can be quickly multiplexed in the 5G message field, the tedious steps of manually establishing the 5G message template according to the original answer text are reduced, and the butt joint interaction problem among various different types of robots of a third party can be solved.
The invention will be further described with reference to the accompanying drawings and the detailed description below:
fig. 1 shows a block diagram of an intelligent robot communication system based on 5G messages according to an embodiment of the present application, and as shown in fig. 1, the intelligent robot communication system based on 5G messages includes a service repository, a 5G message application platform, an enterprise customer service platform, and a user terminal, where the service repository and the user terminal are both connected to the 5G message application platform, and the enterprise customer service platform is connected to the service repository.
In an embodiment, the business knowledge base is a database for storing user questions and text answers for different user questions, which stores a multitude of different types of user questions and text answers. The enterprise customer service platform is an existing platform for providing customer service, users generally put forward user problems, and the enterprise customer service platform obtains text answers through an enterprise knowledge base and feeds the text answers back to the users. The user terminal is an intelligent device used by a user, and can comprise a smart phone, an intelligent bracelet, a notebook computer, a tablet computer and the like, and has the functions of receiving messages, checking the messages and inputting user problems through the user terminal. In this embodiment, the 5G message application platform is used to implement application of the 5G message, the user terminal may initiate a user question of the 5G message through the 5G message application platform, and the 5G message application platform forwards the user question to the enterprise customer service platform. Specifically, the 5G message application platform may further include a portal module, which generally includes a self-service portal of an enterprise or developer, an operation management gateway, a control center, a data storage, an interface, and the like.
In the embodiment, the 5G message application platform is used for receiving user questions and answer texts from a service knowledge base, classifying the user questions, respectively generating corresponding 5G message answer templates according to different types of classified user questions, and forming a mapping relation between the 5G message answer templates and the answer texts corresponding to the user questions; the user terminal is used for inputting user problems and sending the user problems to the enterprise customer service platform through the 5G message application platform and the service knowledge base; and the enterprise customer service platform is used for acquiring a corresponding answer text from the service knowledge base according to the user question, feeding back the answer text to the 5G message application platform, so that the 5G message application platform acquires a corresponding 5G message answer template according to the answer text, and sending the 5G message answer template to the user terminal.
Further, the 5G message application platform comprises a knowledge conversion interface, and the knowledge conversion interface is used for being connected with a service knowledge base and a user terminal respectively. The knowledge conversion interface is an interface provided for accessing a service knowledge base, and can receive the knowledge through the knowledge conversion interface
Fig. 2 is a flowchart of an intelligent robot communication method based on 5G messages according to an embodiment of the present disclosure, where the intelligent robot communication method based on 5G messages according to an embodiment of the present disclosure may be executed by an intelligent robot communication device based on 5G messages, and the intelligent robot communication device based on 5G messages may be implemented in hardware and/or software and integrated in a computer device.
The following description will be given taking an example in which the intelligent robot communication apparatus based on the 5G message performs the intelligent robot communication method based on the 5G message. Referring to fig. 2, the method is applied to a 5G message application platform, and includes:
step 201: and receiving historical user questions and answer texts from a service knowledge base, and classifying according to the types of the user questions.
In an embodiment, the historical user questions and the historical textual answers refer to user questions and textual answers corresponding to the user questions that have been originally stored in the business knowledge base. When the user question provided by the user is consistent with the user question in the service knowledge base, the text answer corresponding to the user question stored in the service knowledge base is directly called, so that the user question is quickly read and replied, and the user experience is improved.
Step 202: and respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and forming a mapping relation between the 5G message answer templates and answer texts corresponding to the user questions.
User questions often contain different types. Some questions may include screenshots and some are plain text questions. Some user questions also include a link, and clicking on the link may jump to the corresponding product detail information. In the embodiment, the questions asked by the users containing different types of contents are classified first, and corresponding 5G message answer templates are generated respectively according to different categories.
Specifically, at least one corresponding 5G message answer template is respectively generated according to the classified user questions of different types. That is, each different user question may correspond to more than one 5G message answer template. For example, if a user question includes a picture and text, a 5G message answer template may be generated for the picture and text, respectively.
The types of the user questions comprise a multimedia message type, a graphic rich text type, a hyperlink rich text type and a plain text type.
And based on the types of the user questions contained in the above description, when the types of the user questions are multimedia message types, creating a 5G message answer template of the multimedia message according to answer texts of the user questions.
In another example, when the type of the user question is a teletext rich text type, the answer text corresponding to the user question is cut into at least one piece of multimedia content and plain text content, a multimedia message template and a plain text template are created according to the multimedia content and the plain text content, respectively, and the multimedia message template and the plain text template are combined into a 5G message answer template of the user question.
In other examples, when the type of the user question is a hyperlink-containing rich text type, the answer text corresponding to the user question is cut into at least one piece of multimedia content and plain text content, the multimedia message template and the plain text template are combined into a 5G message answer template of the user question, hyperlinks in the answer text are extracted, and a template suspension button is generated in the 5G message answer template and used for jumping to the hyperlinks.
For the user question of the plain text type, the text answer of the service knowledge base can be directly called without generating a 5G message answer template.
In this embodiment, forming a mapping relationship between the 5G message answer template and the answer text corresponding to the user question includes: respectively allocating a unique ID code to each generated 5G message answer template; and forming a mapping relation between the unique ID code of the 5G message answer template and the answer text corresponding to the user question.
That is, for example, the type of the user question listed above is a multimedia message type, the 5G message answer template mapped to any user question of the multimedia message type is numbered 001, the 5G message answer template corresponding to another user question of the multimedia message type is 002, the 5G message answer template corresponding to a user question of a hyperlink rich text type is 003, and 001, 002 and 003 are unique ID codes of the 5G message answer template, and are used for distinguishing itself from other 5G message answer templates.
Step 203: receiving a user question input by a user, and forwarding the user question to an enterprise customer service platform through a business knowledge base so that the enterprise customer service platform obtains a corresponding answer text from the business knowledge base according to the user question.
Step 204: and receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
As shown in fig. 3, the embodiment of the present application further illustrates an intelligent robot communication device based on 5G messages, which is applied to a 5G message application platform and includes an original data classification module 301, a mapping relation formation module 302, a user question receiving module 303, and an answer template feedback module 304. Wherein, the original data classification module 301: the system comprises a business knowledge base, a database and a database, wherein the business knowledge base is used for receiving historical user questions and answer texts from the business knowledge base and classifying the user questions according to the types of the user questions; the mapping relationship forming module 302: the 5G message answer templates are used for respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and the 5G message answer templates and answer texts corresponding to the user questions form a mapping relation; the user question receiving module 303: the system comprises a business knowledge base, a user question input by a user, a service platform and a user service platform, wherein the business knowledge base is used for storing the user question; answer template feedback module 304: and the 5G message answer template is used for receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
Specifically, the corresponding 5G message answer templates are respectively generated according to the classified different types of user questions, specifically, at least one corresponding 5G message answer template is respectively generated according to the classified different types of user questions.
Preferably, the types of user questions in the present embodiment include a multimedia message type, a teletext rich text type, a hyperlink-containing rich text type, and a plain text type.
Based on the above, further, generating corresponding 5G message answer templates according to the classified different types of user questions respectively, including: when the type of the user question is a multimedia message type, a 5G message answer template of the multimedia message is created according to the answer text of the user question; when the type of the user question is an image-text rich text type, cutting an answer text corresponding to the user question into at least one piece of multimedia content and plain text content, respectively creating a multimedia message template and a plain text template according to the multimedia content and the plain text content, and combining the multimedia message template and the plain text template into a 5G message answer template of the user question; when the type of the user question is a hyperlink-containing rich text type, cutting an answer text corresponding to the user question into at least one piece of multimedia content and plain text content, combining the multimedia message template and the plain text template into a 5G message answer template of the user question, extracting hyperlinks in the answer text, and generating a template suspension button in the 5G message answer template, wherein the template suspension button is used for jumping to the hyperlinks.
The embodiment of forming a mapping relationship between the 5G message answer template and the answer text corresponding to the user question includes: respectively allocating a unique ID code to each generated 5G message answer template; and forming a mapping relation between the unique ID code of the 5G message answer template and the answer text corresponding to the user question.
As shown in fig. 4, an embodiment of the present application further provides an intelligent robot communication device based on a 5G message, including: a memory 401 and one or more processors 402; the memory 401 is used for storing one or more programs; when executed by the one or more processors 402, cause the one or more processors to implement a 5G message based intelligent robotic communication method as described herein.
The present embodiments also provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform the intelligent robot communication method based on 5G messages provided in the above embodiments, where the intelligent robot communication method based on 5G messages includes: receiving historical user questions and answer texts from a business knowledge base, and classifying according to the types of the user questions; respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and forming a mapping relation between the 5G message answer templates and answer texts corresponding to the user questions; receiving a user question input by a user, and forwarding the user question to an enterprise customer service platform through a business knowledge base so that the enterprise customer service platform obtains a corresponding answer text from the business knowledge base according to the user question; and receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
Storage medium-any of various types of memory devices or storage devices. The term "storage medium" is intended to include: mounting media such as CD-ROM, floppy disk, or tape devices; computer system memory or random access memory such as DRAM, DDR RAM, SRAM, EDO RAM, Lanbas (Rambus) RAM, etc.; non-volatile memory such as flash memory, magnetic media (e.g., hard disk or optical storage); registers or other similar types of memory elements, etc. The storage medium may also include other types of memory or combinations thereof. In addition, the storage medium may be located in a first computer system in which the program is executed, or may be located in a different second computer system connected to the first computer system through a network (such as the internet). The second computer system may provide program instructions to the first computer for execution. The term "storage medium" may include two or more storage media that may reside in different locations, such as in different computer systems that are connected by a network. The storage medium may store program instructions (e.g., embodied as a computer program) that are executable by one or more processors.
Of course, the storage medium containing the computer-executable instructions provided in the embodiments of the present application is not limited to the intelligent robot communication method based on 5G messages described above, and may also perform related operations in the intelligent robot communication method based on 5G messages provided in any embodiments of the present application.
The intelligent robot communication device, the apparatus and the storage medium based on 5G message provided in the above embodiments may perform the video verification code authentication method based on 5G message provided in any embodiment of the present application, and reference may be made to the intelligent robot communication method based on 5G message provided in any embodiment of the present application without detailed technical details described in the above embodiments.
The foregoing is considered as illustrative of the preferred embodiments of the invention and the technical principles employed. Various other modifications and changes may be made by those skilled in the art based on the above-described technical solutions and concepts, and all such modifications and changes should fall within the scope of the claims of the present invention.
Claims (10)
1. An intelligent robot communication system based on 5G messages is characterized by comprising a business knowledge base, a 5G message application platform, an enterprise customer service platform and a user terminal, wherein the business knowledge base and the user terminal are both connected with the 5G message application platform, and the enterprise customer service platform is connected with the business knowledge base;
the 5G message application platform is used for receiving user questions and answer texts from a service knowledge base, classifying the user questions, respectively generating corresponding 5G message answer templates according to different types of classified user questions, and forming a mapping relation between the 5G message answer templates and the answer texts corresponding to the user questions; the user terminal is used for inputting user problems and sending the user problems to the enterprise customer service platform through the 5G message application platform and the service knowledge base; and the enterprise customer service platform is used for acquiring a corresponding answer text from the service knowledge base according to the user question, feeding back the answer text to the 5G message application platform, so that the 5G message application platform acquires a corresponding 5G message answer template according to the answer text, and sending the 5G message answer template to the user terminal.
2. The intelligent robotic communication system according to claim 1, wherein said 5G message application platform includes a knowledge conversion interface for interfacing with a business knowledge base and a user terminal, respectively.
3. The intelligent robot communication method based on the 5G message is applied to a 5G message application platform and comprises the following steps:
receiving historical user questions and answer texts from a business knowledge base, and classifying according to the types of the user questions;
respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and forming a mapping relation between the 5G message answer templates and answer texts corresponding to the user questions;
receiving a user question input by a user, and forwarding the user question to an enterprise customer service platform through a business knowledge base so that the enterprise customer service platform obtains a corresponding answer text from the business knowledge base according to the user question;
and receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
4. The intelligent robot communication method according to claim 3, wherein the 5G message answer templates are generated according to the classified different types of user questions, and specifically, the at least one 5G message answer template is generated according to the classified different types of user questions.
5. The intelligent robotic communication method of claim 3, wherein the types of user questions comprise a multimedia message type, a teletext rich text type, a hyperlink rich text type, a plain text type.
6. The intelligent robot communication method according to claim 5, wherein the generating of the corresponding 5G message answer templates according to the classified different types of user questions respectively comprises:
when the type of the user question is a multimedia message type, a 5G message answer template of the multimedia message is created according to the answer text of the user question;
when the type of the user question is an image-text rich text type, cutting an answer text corresponding to the user question into at least one piece of multimedia content and plain text content, respectively creating a multimedia message template and a plain text template according to the multimedia content and the plain text content, and combining the multimedia message template and the plain text template into a 5G message answer template of the user question;
when the type of the user question is a hyperlink-containing rich text type, cutting an answer text corresponding to the user question into at least one piece of multimedia content and plain text content, combining the multimedia message template and the plain text template into a 5G message answer template of the user question, extracting hyperlinks in the answer text, and generating a template suspension button in the 5G message answer template, wherein the template suspension button is used for jumping to the hyperlinks.
7. The intelligent robot communication method of claim 6, wherein the mapping the 5G message answer template to the answer text corresponding to the user question comprises:
respectively allocating a unique ID code to each generated 5G message answer template;
and forming a mapping relation between the unique ID code of the 5G message answer template and the answer text corresponding to the user question.
8. The utility model provides an intelligent robot communicator based on 5G message which characterized in that is applied to 5G message application platform, includes:
an original data classification module: the system comprises a business knowledge base, a database and a database, wherein the business knowledge base is used for receiving historical user questions and answer texts from the business knowledge base and classifying the user questions according to the types of the user questions;
a mapping relation forming module: the 5G message answer templates are used for respectively generating corresponding 5G message answer templates according to the classified different types of user questions, and the 5G message answer templates and answer texts corresponding to the user questions form a mapping relation;
a user question receiving module: the system comprises a business knowledge base, a user question input by a user, a service platform and a user service platform, wherein the business knowledge base is used for storing the user question;
an answer template feedback module: and the 5G message answer template is used for receiving the answer text, acquiring a corresponding 5G message answer template according to the answer text and the mapping relation, and sending the 5G message answer template to the user terminal.
9. An intelligent robot communication device based on 5G message, which is provided with a memory, a processor and a computer program stored in the memory and executable by the processor, wherein the computer program, when executed by the processor, implements the intelligent robot communication method based on 5G message according to any one of claims 3-7.
10. A storage medium having stored thereon a computer program executable by a processor, wherein the computer program, when executed by the processor, implements the intelligent robot communication method based on 5G messages according to any one of claims 3 to 7.
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