CN113539256A

CN113539256A - Intelligent voice approval processing method, device and equipment

Info

Publication number: CN113539256A
Application number: CN202110645227.1A
Authority: CN
Inventors: 曾毅嘉
Original assignee: Xiamen Mutual Intelligent Technology Co ltd
Current assignee: Xiamen Mutual Intelligent Technology Co ltd
Priority date: 2021-06-09
Filing date: 2021-06-09
Publication date: 2021-10-22

Abstract

The invention discloses an intelligent voice approval processing method, which comprises the following steps: when an approval request initiated by a user voice is received, prompting the user to select an approval event type through voice; acquiring voice information input by a user through voice, extracting keywords in the voice information, and matching a target approval event corresponding to the type of the approval event based on the keywords; broadcasting a corresponding voice prompt to guide a user to input related information based on the target approval event; and after responding to the confirmation of the user on the input related information, automatically generating a corresponding event to be approved and sending the event to be approved to an auditor. The approval request can be initiated through voice interaction, the operation is simple and convenient, and the experience effect of the user is greatly improved.

Description

Intelligent voice approval processing method, device and equipment

Technical Field

The invention relates to the technical field of enterprise intelligent management, in particular to an intelligent voice approval processing method, device and equipment.

Background

With the continuous expansion of the scale of enterprise units and the increase of enterprise personnel, enterprise management becomes increasingly complex. At present, in many enterprises, approval management is initiated only by manually inputting approval reasons by a user, selecting an approver, or initiating an approval process according to a process already established by a company, for example, when a user needs to ask for a leave, go on a business trip, and the like, a request is manually initiated by the user, and corresponding contents are filled in according to a related leave asking process (including leave asking time, leave asking reason, and the like) or a business trip process (including business trip time, place, and the like), so that the approver is waited to pass after performing corresponding approval. And the operation steps are complicated and cannot bring more convenient experience to users.

Disclosure of Invention

In view of this, the present invention provides an intelligent voice approval method, apparatus and device, which can initiate an approval request through voice interaction, and are simple and convenient to operate, so as to greatly improve the experience effect of a user.

In order to achieve the above object, the present invention provides an intelligent voice approval processing method, including:

when an approval request initiated by a user voice is received, prompting the user to select an approval event type through voice;

acquiring voice information input by a user through voice, extracting keywords in the voice information, and matching a target approval event corresponding to the type of the approval event based on the keywords;

broadcasting a corresponding voice prompt to guide a user to input related information based on the target approval event;

and after responding to the confirmation of the user on the input related information, automatically generating a corresponding event to be approved and sending the event to be approved to an auditor.

Preferably, after the response to the confirmation of the user on the entered relevant information, the method automatically generates a corresponding pending approval event and sends the pending approval event to an auditor, further includes:

and receiving the approval result fed back by the auditor, and displaying the approval result to the user.

Preferably, the step of acquiring the voice information input by the user through voice and extracting the keywords in the voice information includes:

and carrying out voice recognition on the acquired voice information, converting the voice information into text information, analyzing the text information and extracting the keywords in the text information.

Preferably, the step of automatically generating the corresponding pending event and sending the pending event to the auditor includes:

and performing item type division on the approval event types, presetting different auditors according to the item types, and sending the generated event to be approved to the corresponding auditors after the auditors are matched.

In order to achieve the above object, the present invention further provides an intelligent voice approval apparatus, comprising:

the receiving unit is used for prompting the user to select the type of the approval event through voice when receiving an approval request initiated by the voice of the user;

the acquisition unit is used for acquiring voice information input by a user through voice, extracting keywords in the voice information and matching a target approval event corresponding to the type of the approval event based on the keywords;

the guiding unit is used for broadcasting corresponding voice prompts to guide a user to input related information based on the target approval event;

and the generating unit is used for responding to the confirmation of the user on the input related information, automatically generating a corresponding event to be approved and sending the event to be approved to an auditor.

Preferably, the apparatus further comprises:

and the display unit is used for receiving the approval result fed back by the auditor and displaying the approval result to the user.

Preferably, it is also used for:

In order to achieve the above object, the present invention further provides an intelligent voice approval processing apparatus, which includes a processor, a memory, and a computer program stored in the memory, wherein the computer program is capable of implementing an intelligent voice approval processing method according to the above embodiment when executed by the processor.

Has the advantages that:

according to the scheme, the received approval request initiated by the user voice is used for selecting the corresponding approval event type based on the approval request, and corresponding processes are provided for voice interaction with the user, so that the approval process is completed, voice input can be rapidly and conveniently carried out, the usability, the high efficiency and the humanization of approval processing are improved, and the experience effect of the user is greatly improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

Fig. 1 is a schematic flowchart of an intelligent voice approval processing method according to an embodiment of the present invention.

Fig. 2 is a schematic flowchart of an intelligent speech approval processing method according to another embodiment of the present invention.

Fig. 3 is a flowchart illustrating an intelligent speech approval processing method according to another embodiment of the present invention.

Fig. 4 is a schematic structural diagram of an intelligent speech approval processing apparatus according to an embodiment of the present invention.

Fig. 5 is a schematic structural diagram of an intelligent speech approval processing apparatus according to another embodiment of the present invention.

Fig. 6 is a schematic structural diagram of an intelligent voice approval processing apparatus according to an embodiment of the present invention.

The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the technical solutions of the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings of the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention. Thus, the following detailed description of the embodiments of the present invention, presented in the figures, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.

In the description of the present invention, the terms "first" and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implying any number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature. In the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.

The present invention will be described in detail with reference to the following examples.

Referring to fig. 1-2, a schematic flow chart of an intelligent leave-approval method based on a wearable device according to an embodiment of the present invention is shown.

In this embodiment, the method includes:

and S11, when receiving an approval request initiated by the user voice, prompting the user to select the type of the approval event through voice.

In this embodiment, the approval event types at least include leave, business trip, overtime, and the like. The user initiates a voice approval request, receives the approval request and then carries out voice prompt on the user, and then carries out the next operation, namely, selects the type of the approval event to be applied.

And S12, acquiring voice information input by a user through voice, extracting keywords in the voice information, and matching a target approval event corresponding to the type of the approval event based on the keywords.

The steps of acquiring the voice information input by the user through voice and extracting the keywords in the voice information comprise:

In this embodiment, the corresponding approval event is matched by acquiring the voice information input by the user and extracting the keyword in the voice information. For example, if the voice information input by the user is acquired as 'i need to leave', the voice information is converted into text information and keywords in the text information are analyzed, wherein the keywords are 'leave' so as to acquire an approval event matched with the 'leave' and a corresponding event flow for the user to operate next.

And S13, broadcasting a corresponding voice prompt to guide the user to enter related information based on the target approval event.

In this embodiment, after obtaining the approval event and the corresponding event flow matched with the "please leave", the user is prompted by voice for the next operation, such as "please say that please leave the applicant, please leave the time, and please leave the user, based on the voice prompt, to guide the user to enter the relevant information. A user can convert the acquired voice information into text information through voice input, analyze the text information and input the text information into a corresponding flow; the user may also make manual input through the displayed page.

And S14, after responding to the confirmation of the user on the entered relevant information, automatically generating a corresponding event to be approved and sending the event to be approved to an auditor.

The step of automatically generating the corresponding event to be audited and sending the event to be auditor includes:

Further, after the response to the confirmation of the user on the entered relevant information, automatically generating a corresponding event to be approved and sending the event to be approved to an auditor, the method further includes:

In this embodiment, different auditors are set for the item types in advance, such as: the auditors of "leave" are "the person in charge of department of personnel", the auditors of "overtime" are "the person in charge of department", the auditors of "business trip" are "the person in charge of administration and the person in charge of department", and so on. Based on the preset auditors, the auditors can be accurately positioned to the relevant responsible persons for examination and approval, and the responsibility tasks of all posts are further determined, so that the enterprise management efficiency is improved. After confirming the input related information, the user automatically generates an event to be approved, and simultaneously prompts the user to submit the approval, such as 'submitting the approval to the XX and please wait for the approval'. And matching the corresponding auditor based on the approval event, sending the audit to the auditor for auditing, and displaying the approval result to the user after the auditor audits.

In particular, as shown in fig. 3. In another embodiment, the method is implemented based on a wearable device. In step S12, the matching out a target approval event corresponding to the type of approval event based on the keyword further includes:

s12-1, when the target approval event is identified as please, acquiring the body temperature of the user through wearable equipment;

s12-2, when the body temperature is in the first temperature range, triggering a leave asking program to automatically fill a leave asking process, and enabling the leave asking program to be in a pending state;

and S12-3, when the body temperature is higher than the second temperature, triggering a leave asking program to directly initiate a leave asking process and pass approval.

In the present embodiment, the first temperature is set to 37.3 ℃ to 38 ℃ and the second temperature is set to 38 ℃. When the body temperature of the user is in the range of 37.3-38 ℃, the user judges that the user is in a low-heat state, and then a leave asking program is triggered to automatically initiate leave asking and be in a pending state; when the body temperature of the user is higher than 38 ℃, a leave asking program is triggered to directly initiate a leave asking process and pass the examination and approval, and the user is prompted to go to the hospital for further examination. Therefore, the body temperature condition of the user can be timely monitored, the personal health of staff and other people can be guaranteed, and the prevention and control strength of epidemic situations can be improved.

Further, the step of acquiring the body temperature of the user comprises:

and acquiring the position information and the motion information of the user, and acquiring the body temperature of the user when the position information of the user is judged to be in the building and the motion information of the user is in a static state or a quasi-static state.

Further, the step of judging that the position information of the user is in the building comprises:

and when the position information of the user is judged to be in the building according to the GPS signal intensity of the user and by combining with the electronic map, activating the starting of the wearable equipment after first preset time.

In particular, a resting state is defined as a state of equilibrium in which the user remains in a stable position for a period of time, for example, sitting on a chair, lying on a sofa; the quasi-static state is defined as the situation that the user walks and walks with normal steps. In this embodiment, wearing equipment is smart watch or intelligent bracelet etc. and does not restrict here. The wearable equipment is internally provided with the GPS positioning module, and the GPS positioning module is related to the penetrating power when receiving GPS signals, and because the roofs and floors constructed by reinforced concrete block the transmission of the GPS received signals, the GPS positioning module can generate weak signals or even no signals when entering into a building. Therefore, the wearable device is activated to further acquire the body temperature data of the user by responding to the weakening of the GPS signal strength of the user and preliminarily determining the current position situation of the user in combination with the electronic map to judge that the user enters the building. Therefore, the influence of environmental factors can be reduced, and the accuracy of monitoring the body temperature of the user is improved.

Further, the step of determining that the motion information of the user is in a stationary state or a quasi-stationary state includes:

judging whether the motion information of the user is in a static state or a quasi-static state by acquiring the current heart rate of the user; and when the current heart rate is judged to be in the first heart rate range, the current heart rate is in a static state, and when the current heart rate is judged to be in the second heart rate range, the current heart rate is in a quasi-static state.

Wherein, the step of judging that the motion information of the user is in a static state or a quasi-static state comprises the following steps:

judging whether the motion information of the user is in a static state or a quasi-static state by acquiring the current heart rate of the user; and when the current heart rate is judged to be in the first heart rate range, the current heart rate is in a static state, and when the current heart rate is judged to be in the second heart rate range, the current heart rate is in a quasi-static state. Further, the first heart rate is 60-80 times/minute, and the second heart rate is 80-100 times/minute.

the method comprises the steps of judging whether motion information of a user is in a static state or a quasi-static state by acquiring activity information of the user, wherein the activity information is determined by acquiring change of acceleration.

In the present embodiment, when it is determined that the acquired acceleration is 0, a stationary state is defined, where the acceleration in this case is defined as an acceleration in the horizontal direction; and when the acquired acceleration is judged to be in the first threshold range, defining the state as a quasi-static state.

Fig. 4 to 5 are schematic structural diagrams of an intelligent leave-approval apparatus based on a wearable device according to an embodiment of the present invention.

In this embodiment, the apparatus 40 includes:

a receiving unit 41, configured to prompt a user to select an approval event type through voice when receiving an approval request initiated by a user through voice;

the acquiring unit 42 is configured to acquire voice information input by a user through voice, extract keywords in the voice information, and match a target approval event corresponding to the type of the approval event based on the keywords;

the guiding unit 43 is configured to broadcast a corresponding voice prompt to guide the user to enter relevant information based on the target approval event;

and the generating unit 44 is configured to automatically generate a corresponding event to be approved and send the event to be approved to an auditor after the user confirms the entered relevant information.

Wherein the obtaining unit 42 is further configured to:

Wherein the generating unit 44 is further configured to:

Further, in another embodiment, the apparatus 50 further includes:

and the display unit 51 is configured to receive the approval result fed back by the auditor, and display the approval result to the user.

Each unit module of the apparatus 40/50 can respectively execute the corresponding steps in the above method embodiments, and therefore, the detailed description of each unit module is omitted here, please refer to the description of the corresponding steps above.

The embodiment of the invention also provides intelligent voice approval processing equipment, which comprises a processor, a memory and a computer program stored in the memory, wherein the computer program can be executed by the processor to realize the intelligent voice approval processing method in the embodiment.

As shown in FIG. 6, the intelligent speech approval processing device may include, but is not limited to, a processor, a memory. Those skilled in the art will appreciate that the schematic diagram is merely an example of an intelligent voice approval apparatus and does not constitute a limitation of the intelligent voice approval apparatus, and may include more or less components than those shown, or some components in combination, or different components, for example, the intelligent voice approval apparatus may further include an input-output device, a network access device, a bus, etc.

The Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. The general purpose processor may be a microprocessor or the processor may be any conventional processor or the like, the control center of the intelligent voice approval processing apparatus may be connected to various portions of the entire intelligent voice approval processing apparatus using various interfaces and lines.

The memory may be used to store the computer programs and/or modules, and the processor may implement the various functions of the intelligent voice approval processing apparatus by running or executing the computer programs and/or modules stored in the memory and calling the data stored in the memory. The memory may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the cellular phone, and the like. In addition, the memory may include high speed random access memory, and may also include non-volatile memory, such as a hard disk, a memory, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), at least one magnetic disk storage device, a Flash memory device, or other volatile solid state storage device.

Wherein, the integrated unit of the intelligent voice approval processing equipment can be stored in a computer readable storage medium if the integrated unit is realized in the form of a software functional unit and sold or used as an independent product. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc.

It should be noted that the above-described device embodiments are merely illustrative, where the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. In addition, in the drawings of the embodiment of the apparatus provided by the present invention, the connection relationship between the modules indicates that there is a communication connection between them, and may be specifically implemented as one or more communication buses or signal lines. One of ordinary skill in the art can understand and implement it without inventive effort.

The embodiments in the above embodiments can be further combined or replaced, and the embodiments are only used for describing the preferred embodiments of the present invention, and do not limit the concept and scope of the present invention, and various changes and modifications made to the technical solution of the present invention by those skilled in the art without departing from the design idea of the present invention belong to the protection scope of the present invention.

Claims

1. An intelligent voice approval processing method, characterized by comprising:

2. The intelligent voice approval processing method according to claim 1, after the corresponding pending event is automatically generated and sent to an auditor after the response to the user's confirmation of the entered relevant information, further comprising:

3. The intelligent voice approval processing method according to claim 1, wherein the step of acquiring the voice information input by the user through voice and extracting the keywords in the voice information comprises:

4. The intelligent voice approval processing method according to claim 1, wherein the step of automatically generating the corresponding pending event and sending the pending event to the auditor comprises:

5. An intelligent speech approval processing apparatus, said apparatus comprising:

6. The intelligent speech approval processing apparatus of claim 5, wherein the apparatus further comprises:

7. The intelligent speech approval processing apparatus according to claim 5, wherein the obtaining unit is further configured to:

8. The intelligent speech approval processing apparatus according to claim 5, wherein the generating unit is further configured to:

9. An intelligent speech approval processing apparatus comprising a processor, a memory, and a computer program stored in the memory, the computer program being executable by the processor to implement an intelligent speech approval processing method according to any one of claims 1 to 4.