CN113489707B - Call processing method, device, equipment and storage medium - Google Patents
Call processing method, device, equipment and storage medium Download PDFInfo
- Publication number
- CN113489707B CN113489707B CN202110736625.4A CN202110736625A CN113489707B CN 113489707 B CN113489707 B CN 113489707B CN 202110736625 A CN202110736625 A CN 202110736625A CN 113489707 B CN113489707 B CN 113489707B
- Authority
- CN
- China
- Prior art keywords
- call
- calling
- calling object
- verification
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000003672 processing method Methods 0.000 title claims description 5
- 230000003993 interaction Effects 0.000 claims abstract description 64
- 238000000034 method Methods 0.000 claims abstract description 61
- 238000012795 verification Methods 0.000 claims abstract description 61
- 238000012790 confirmation Methods 0.000 claims abstract description 52
- 238000012545 processing Methods 0.000 claims abstract description 26
- 238000004458 analytical method Methods 0.000 claims description 14
- 230000000977 initiatory effect Effects 0.000 claims description 7
- 230000004044 response Effects 0.000 claims description 3
- 238000004891 communication Methods 0.000 abstract description 19
- 230000008569 process Effects 0.000 abstract description 12
- 238000005516 engineering process Methods 0.000 abstract description 4
- 238000013473 artificial intelligence Methods 0.000 abstract description 3
- 238000004590 computer program Methods 0.000 description 10
- 238000010586 diagram Methods 0.000 description 5
- 230000000694 effects Effects 0.000 description 5
- 230000006870 function Effects 0.000 description 5
- 238000005457 optimization Methods 0.000 description 4
- 238000012986 modification Methods 0.000 description 3
- 230000004048 modification Effects 0.000 description 3
- 230000003287 optical effect Effects 0.000 description 3
- 230000009471 action Effects 0.000 description 2
- 238000003491 array Methods 0.000 description 1
- 230000001413 cellular effect Effects 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 239000004973 liquid crystal related substance Substances 0.000 description 1
- 238000010801 machine learning Methods 0.000 description 1
- 239000013307 optical fiber Substances 0.000 description 1
- 239000004065 semiconductor Substances 0.000 description 1
- 230000001953 sensory effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
- 230000000007 visual effect Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1076—Screening of IP real time communications, e.g. spam over Internet telephony [SPIT]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1076—Screening of IP real time communications, e.g. spam over Internet telephony [SPIT]
- H04L65/1079—Screening of IP real time communications, e.g. spam over Internet telephony [SPIT] of unsolicited session attempts, e.g. SPIT
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Abstract
The present disclosure relates to methods, apparatuses, devices and storage media for call processing, and relates to the fields of artificial intelligence, communication technology, etc., which can be applied to voice interaction devices. The specific implementation scheme is as follows: under the condition of receiving a call request, verifying a calling object which initiates the call request; if the verification result shows that the calling object has the calling authority, sending a call connection request to a call cloud; the call cloud end is used for providing call related services; and responding to the call connection confirmation information of the call cloud end, and executing call connection. And by utilizing the two verification processes, the automatic connection of the call can be realized under the condition that the verification is passed. On the premise of ensuring the call safety, the call connection efficiency is improved. More applicable scenarios may be covered.
Description
Technical Field
The disclosure relates to the field of computer technology, in particular to the fields of artificial intelligence, communication technology and the like, and can be applied to voice interaction equipment.
Background
The voice interaction equipment with the screen can support functions such as man-machine interaction, music playing or household appliance control, and therefore has a certain market share. In the related art, the call mode of the on-screen voice interaction device with the call function still adopts the answering party to answer through voice or manual mode so as to establish the call. Thus, the related art has a disadvantage of inconvenient listening.
Disclosure of Invention
The present disclosure provides a method, apparatus, device and storage medium for call processing.
According to an aspect of the present disclosure, there is provided a method of call processing, applied to a voice interaction device with a screen, the method may include the steps of:
under the condition of receiving a call request, verifying a calling object which initiates the call request;
if the verification result shows that the calling object has the calling authority, sending a call connection request to a call cloud; the call cloud end is used for providing call related services;
and responding to the call connection confirmation information of the call cloud end, and executing call connection.
According to another aspect of the present disclosure, a method for call processing is provided, which is applied to a call cloud, and the method may include the following steps:
under the condition that a call connection request of the voice interaction equipment with the screen is received, verifying a calling object corresponding to the call request;
and under the condition that the verification result is that the calling object has the calling authority, sending the call connection confirmation information to the voice interaction equipment with the screen.
According to a third aspect of the present disclosure, there is provided an apparatus for call processing, the apparatus being applicable to a voice-over-screen interaction device, comprising:
the verification module is used for verifying a calling object initiating the call request under the condition that the call request is received;
the call connection request sending module is used for sending a call connection request to the call cloud end under the condition that the verification result shows that the calling object has the call authority; the call cloud end is used for providing call related services;
and the call connection execution module is used for responding to the call connection confirmation information of the call cloud end and executing call connection.
According to a fourth aspect of the present disclosure, there is provided a device for call processing, the device being applicable to a call cloud, and comprising:
the calling object verification module is used for verifying a calling object corresponding to the call request under the condition that the call connection request of the voice interaction equipment with the screen is received;
and the call connection confirmation information sending module is used for sending the call connection confirmation information to the voice interaction equipment with the screen under the condition that the verification result shows that the calling object has the call authority.
According to another aspect of the present disclosure, there is provided an electronic device including:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of the embodiments of the present disclosure.
According to another aspect of the present disclosure, there is provided a non-transitory computer-readable storage medium storing computer instructions for causing a computer to perform the method of any of the embodiments of the present disclosure.
According to another aspect of the present disclosure, there is provided a computer program product comprising a computer program which, when executed by a processor, implements the method in any of the embodiments of the present disclosure.
The technology according to the present disclosure utilizes a two-time authentication process, and automatic call connection can be achieved in the case of passing authentication. On the premise of ensuring the call safety, the call connection efficiency is improved. More applicable scenarios may be covered.
It should be understood that the description in this section is not intended to identify key or critical features of the embodiments of the disclosure, nor is it intended to be used to limit the scope of the disclosure. Other features of the present disclosure will become apparent from the following specification.
Drawings
The drawings are for a better understanding of the present solution and are not to be construed as limiting the present disclosure. Wherein:
FIG. 1 is a flow chart of a method of call processing according to the present disclosure;
fig. 2 is a flow chart one of determining call rights for a calling object in accordance with the present disclosure;
FIG. 3 is a second flowchart of determining call rights for a calling object in accordance with the present disclosure;
fig. 4 is a flow chart for performing call completing in accordance with the present disclosure;
FIG. 5 is a flow chart second of a method of call processing according to the present disclosure;
fig. 6 is a flowchart three of determining call rights for a calling object in accordance with the present disclosure;
FIG. 7 is a flow chart one of sending a call setup confirmation message to a voice-over-screen interaction device according to the present disclosure;
FIG. 8 is a second flowchart of sending a call setup confirmation message to a voice-over-screen interaction device according to the present disclosure;
fig. 9 is a schematic diagram one of an apparatus for call processing according to the present disclosure;
FIG. 10 is a schematic diagram II of an apparatus for call processing according to the present disclosure;
fig. 11 is a block diagram of an electronic device for implementing a method of call processing in accordance with an embodiment of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present disclosure to facilitate understanding, and should be considered as merely exemplary. Accordingly, one of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
As shown in fig. 1, the present disclosure relates to a method of call processing, applied to a voice interaction device with a screen, the method may include the steps of:
s101: under the condition of receiving a call request, verifying a calling object which initiates the call request;
s102: if the verification result shows that the calling object has the calling authority, sending a call connection request to a call cloud; the call cloud end is used for providing call related services;
s103: and responding to the call connection confirmation information of the call cloud end, and executing call connection.
The execution subject of the method of the present disclosure may be a voice interaction device with a screen. In the case that the on-screen voice interaction device receives a call request of the calling object, the on-screen voice interaction device can perform first verification on the calling object. The call request can include a call request such as "I want to and Zhang Sanjia phone conference" initiated by the calling object, and also can include a call instruction to the voice interaction device with screen such as "get home" initiated by the calling object.
Illustratively, taking the call request as "see home" as an example, the call request may correspond to a call request to the on-screen voice interaction device. And executing a call connection action on the voice interaction equipment with the screen, so that the automatic connection of the video call can be realized.
The authentication of the calling object that originated the call request may correspond to a single authentication. The first verification may include verification of the identity of the calling object. For example, the identity of the calling object can be verified by presetting a blacklist and a whitelist. In case the calling object belongs to the white list, it may be indicated to be validated. Conversely, in the case that the calling object belongs to the blacklist, it may indicate that the verification is not passed.
In the case of a primary authentication pass, a secondary authentication may be initiated. The secondary verification may include verification of the caller by the call cloud. The call cloud may be an execution end for providing call related services. Call related services may include selecting a communication line, calculating a communication tariff in real time, etc. The authentication content of the secondary authentication may be the same as or similar to the authentication content of the primary authentication.
Under the condition that the secondary verification is passed, the on-screen voice interaction device can receive the call connection confirmation information sent by the call cloud. The call completion acknowledgement information may be used as a trigger to trigger a response to the call request, i.e. to trigger the execution of the call completion. That is, the call completing operation may be automatically performed, and in the case where both the authentications are passed, the call completing operation may be automatically performed.
Through the process, the automatic connection of the call can be realized under the condition that the verification is passed by utilizing the two verification processes. On the premise of ensuring the call safety, the call connection efficiency is improved. More applicable scenarios may be covered.
As shown in fig. 2, in one embodiment, determining the call rights of the calling object includes:
s201: acquiring a group to which a calling object belongs;
s202: and under the condition that the group to which the calling object belongs is a preset group, determining that the calling object has calling authority.
The groups may include home groups and/or work groups, etc. For example, the determination of call rights may include determining whether the calling object and the called object belong to the same group. As another example, the determination of call rights may include determining whether the calling object belongs to a predetermined group, or the like. The predetermined group may include the aforementioned home group, work group, and the like.
In the case that the calling object and the called object belong to the same group, or in the case that the calling object belongs to a predetermined group, it may be determined that the calling object has the call right as a result of the verification.
For each object (calling object, called object) a group may be pre-acquired or pre-established.
Taking the acquisition group as an example, the acquired group may be a work group. The related information of the work group is obtained by logging in social software, registering in the work group and the like.
Taking the group establishment as an example, the established group can be a family group, and a plurality of objects can be established as the family group by utilizing the mobile phone numbers or the equipment identifiers of different objects. The device identification may be an identification of the device bound at the manufacturer's server or cloud. For example, the identification may be a nickname of the device, or a device number assigned to the device by the server or cloud of the device vendor during the binding process, etc. For example, the device used by the family member "dad" may be a smart speaker, and the identity of the speaker may be "dad's speaker". The device employed by the family member for "mom" may be a smart phone, and the identification of the phone may be "mom's phone".
That is, each object pre-acquired or pre-established group may be saved in the group storage cloud. Under the condition that the on-screen voice interaction equipment receives a call request of a calling object, the group can be acquired from the group storage cloud, so that the calling object can be verified to determine whether the calling object has call permission.
Through the above process, the call receiving authority can be opened only for the specific calling object, thereby realizing the effect of improving the privacy and the safety of the call.
As shown in fig. 3, in one embodiment, determining the call authority of the calling object may further include the steps of:
s301: acquiring call request configuration information of a calling object, wherein the call request configuration information is preset;
s302: analyzing the call request to obtain an analysis result;
s303: and under the condition that the analysis result accords with the corresponding content of the call request configuration information, determining that the calling object has the call authority.
The call request configuration information may be determined when a call of a calling party is first received, may be set when a group is acquired or constructed, or may be set separately for contacts in an address book.
The call request configuration information may include a call mode allowing the calling object, a call time allowing the calling object, and the like. The call mode may include a voice call or a video call.
The result of the parsing can be determined by parsing the call request. That is, the manner of the call request, and the information such as the time of the call can be determined.
And comparing the analysis result with the corresponding content of the call request configuration information, and further verifying the call request. For example, in the call request configuration information, the configuration information of "Zhang Sanu" for the calling object is that only the voice call is allowed, and when the analysis result obtained by analyzing the call request is the video call, it may be determined that the calling object Zhang Sanu does not have the call authority.
Through the process, the calling authority of the calling object can be restrained by using the calling mode, the calling time and the like, so that the effects of calling privacy and safety can be further realized.
As shown in fig. 4, in one embodiment, step S103 may include the steps of:
s401: acquiring calling line information contained in the calling connection confirmation information;
s402: and selecting a corresponding calling line to execute call connection according to the calling line information.
The call leg information may be generated by the call cloud. For example, the call cloud may generate corresponding call line information according to the identification of the device (the on-screen voice interaction device) corresponding to the called object (and/or the calling object).
For example, when the identifier of the device corresponding to the called object is a mobile phone number, the call line information may be generated according to the operator to which the mobile phone number belongs. The generated call line information includes information for selecting a line of a voice over internet protocol (VoIP, voice over Internet Protocol) corresponding to the carrier to which the telephone number belongs.
Alternatively, in the case where the calling object and the called object are determined to belong to the same equipment manufacturer's product by using the identification of the equipment, the generated calling line information may include information for selecting the network telephone line of the equipment manufacturer.
Through the above procedure, a more appropriate call line can be selected to perform call completion. For example, optimization of call tariffs, or optimization of call quality may be achieved. Or the cost performance can be balanced between the call charge and the call quality, so as to achieve the optimal call effect.
As shown in fig. 5, the present disclosure relates to a call processing method, applied to a call cloud, and the method may include the following steps:
s501: under the condition of receiving a call completing request of the voice interaction equipment with the screen, verifying a calling object;
s502: and under the condition that the verification result is that the calling object has the calling authority, sending the call connection confirmation information to the voice interaction equipment with the screen.
The call cloud may be an execution end for providing call related services. Call related services may include validating a calling party, selecting a communication line, calculating a communication tariff, and so forth.
And under the condition that the on-screen voice interaction equipment receives the call request and verifies the calling object initiating the call request to obtain that the calling object has the call authority, the call cloud can receive the call connection request sent by the on-screen voice interaction equipment.
And under the condition that a call connection request of the voice interaction equipment with the screen is received, the calling object initiating the call request can be verified. And the verification performed by the call cloud can be used as a secondary verification relative to the primary verification performed by the on-screen voice interaction equipment on the calling object initiating the call request. The primary authentication may be considered authentication from the user information dimension and the secondary authentication may be considered authentication from the telephony service dimension.
The secondary authentication process may include querying, with the call request, information about the caller object initiating the call request. For example, the related information of the calling object may include a name, a nickname, an avatar of the calling object, a relationship between the calling object and the called object, a device to which the calling object corresponds, and the like. The relationship between the calling object and the called object may be whether the calling object belongs to a white list set by the called object. The device corresponding to the calling object may be determined by acquiring a product Serial Number (SN) of the calling object.
When the verification result performed by the call cloud is that the calling object has the call authority, the communication line can be determined according to the network used by the device corresponding to the calling object or the communication carrier used by the device corresponding to the calling object. And sending the determined communication line and the related information of the inquired calling object to the voice interaction equipment with the screen as the call completing confirmation information for responding to the call completing request. So that the on-screen voice interaction device performs call completion according to the call completion confirmation information.
Through the process, the automatic connection of the call can be realized under the condition that the verification is passed by utilizing the two verification processes. On the premise of ensuring the call safety, the call connection efficiency is improved. More applicable scenarios may be covered.
As shown in fig. 6, in one embodiment, the determining the call authority of the calling party, which is involved in step S502, may include the following steps:
s601: acquiring a group to which a calling object belongs;
s602: and under the condition that the group to which the calling object belongs is a preset group, determining that the calling object has calling authority.
The predetermined group may include a home group and/or a work group, etc. For example, the determination of call rights may include determining whether the calling object and the called object belong to the same group. As another example, the determination of call rights may include determining whether the calling object belongs to a predetermined group, or the like.
For each object (calling object, called object) a group may be pre-acquired or pre-established.
Each object pre-acquired or pre-established group may be saved in the group storage cloud. Under the condition that the call cloud receives a call connection request of the voice interaction equipment with the screen, group information of the calling object can be obtained from the group storage cloud, so that the calling object can be verified to determine whether the calling object has calling authority.
Through the above process, the call receiving authority can be opened only for the specific calling object, thereby realizing the effect of improving the privacy and the safety of the call.
As shown in fig. 7, in an embodiment, the sending of the call-on confirmation information to the on-screen voice interaction device in step S502 may include the following steps:
s701: determining a calling line according to the identification of the calling object and/or the identification of the voice interaction equipment with the screen;
s702: and taking the calling line as the call connection confirmation information, and sending the call connection confirmation information to the voice interaction equipment with the screen.
The identification of the calling object and the identification of the on-screen voice interaction device can be product serial numbers, or the identification can be numbers or communication names of the calling object and the on-screen voice interaction device, and the like. The number may be a cell phone number, the communication name may be a user name of the device registered with the carrier or the try server, etc.
For example, when the identifier of the device corresponding to the called object is a mobile phone number, the call line information may be generated according to the operator to which the mobile phone number belongs. The generated call line information includes information for selecting a line of a voice over internet protocol (VoIP, voice over Internet Protocol) corresponding to the carrier to which the telephone number belongs.
Alternatively, in the case where the calling object and the called object are determined to belong to the same equipment manufacturer's product by using the identification of the equipment, the generated calling line information may include information for selecting the network telephone line of the equipment manufacturer.
Through the above procedure, a more appropriate call line can be selected. For example, optimization of call tariffs, or optimization of call quality may be achieved. Or the cost performance can be balanced between the call charge and the call quality, so as to achieve the optimal call effect.
As shown in fig. 8, in an embodiment, the sending of the call-on confirmation information to the on-screen voice interaction device in step S502 may include the following steps:
s801: acquiring related information of a calling object, wherein the related information comprises at least one of a name, a nickname and an avatar of the calling object;
s802: and taking the related information of the calling object as call connection confirmation information, and sending the call connection confirmation information to the voice interaction equipment with the screen.
The related information of the calling object can be stored in the group storage cloud. By accessing the group storage cloud, related information of the calling object can be obtained. For example, at least one of the name, nickname, and avatar of the calling object may be obtained.
The related information of the calling object is used as the call connection confirmation information and sent to the voice interaction equipment with the screen, so that the voice interaction equipment with the screen can display the related information of the calling object when the call connection is executed.
As shown in fig. 9, the present disclosure relates to an apparatus for call processing, which may be applied to a voice interaction device with a screen, including:
a verification module 901, configured to verify, when a call request is received, a calling object that initiates the call request;
a call completing request sending module 902, configured to send a call completing request to a call cloud end when the verification result indicates that the calling object has a call authority; the call cloud end is used for providing call related services;
the call completing execution module 903 is configured to execute call completing in response to the call completing confirmation information of the call cloud.
In one embodiment, the verification module 901 may further include:
a group acquisition sub-module, configured to acquire a group to which the calling object belongs;
and the verification execution sub-module is used for determining that the calling object has the calling authority when the group to which the calling object belongs is a preset group.
In one embodiment, the verification module 901 may further include:
a call request configuration information obtaining sub-module, configured to obtain call request configuration information of a calling object, where the call request configuration information is preset;
the analysis submodule is used for analyzing the call request to obtain an analysis result;
and the verification execution sub-module is used for determining that the calling object has the calling authority under the condition that the analysis result accords with the corresponding content of the call request configuration information.
In one embodiment, the call completing execution module 903 may include:
a calling line information obtaining sub-module for obtaining the calling line information contained in the calling connection confirmation information;
and the calling line selection sub-module is used for selecting a corresponding calling line to execute call connection according to the calling line information.
As shown in fig. 10, the present disclosure relates to a device for call processing, which may be applied to a call cloud, including:
a calling object verification module 1001, configured to verify a calling object corresponding to a call request when receiving the call completing request of the voice interaction device with screen;
and a call completing confirmation information sending module 1002, configured to send call completing confirmation information to the voice interaction device with screen when the verification result indicates that the calling object has the call authority.
In one embodiment, the caller object authentication module 1001 may include:
a group acquisition sub-module for acquiring a group to which the calling object belongs;
and the verification execution sub-module is used for determining that the calling object has the calling authority when the group to which the calling object belongs is a preset group.
In one embodiment, the call completion acknowledgement information sending module 1002 may include:
the calling line determining submodule is used for determining a calling line according to the identification of a calling object and/or the identification of the voice interaction equipment with the screen;
and the call connection confirmation information sending execution sub-module is used for taking the call line as the call connection confirmation information and sending the call connection confirmation information to the voice interaction equipment with the screen.
In one embodiment, the call completing confirmation information transmitting module 1002 may further include:
the related information acquisition sub-module is used for acquiring related information of the calling object, wherein the related information comprises at least one of a name, a nickname and a head portrait of the calling object;
and the call connection confirmation information sending execution sub-module is used for taking the related information of the calling object as the call connection confirmation information and sending the call connection confirmation information to the voice interaction equipment with the screen.
In the technical scheme of the disclosure, the acquisition, storage, application and the like of the related user personal information all conform to the regulations of related laws and regulations, and the public sequence is not violated.
According to embodiments of the present disclosure, the present disclosure also provides an electronic device, a readable storage medium and a computer program product.
Fig. 11 shows a schematic block diagram of an electronic device 1100 that may be used to implement embodiments of the present disclosure. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular telephones, smartphones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be exemplary only, and are not meant to limit implementations of the disclosure described and/or claimed herein.
As shown in fig. 11, the electronic device 1100 includes a computing unit 1110 that can perform various appropriate actions and processes according to a computer program stored in a Read Only Memory (ROM) 1120 or a computer program loaded from a storage unit 1180 into a Random Access Memory (RAM) 1130. In the RAM 1130, various programs and data required for operation of the device 1100 may also be stored. The computing unit 1110, ROM 1120, and RAM 1130 are connected to each other by a bus 1140. An input output (I/O) interface 1150 is also connected to the bus 1140.
Various components in the electronic device 1100 are connected to the I/O interface 1150, including: an input unit 1160 such as a keyboard, a mouse, etc.; an output unit 1170 such as various types of displays, speakers, and the like; a storage unit 1180 such as a magnetic disk, optical disk, or the like; and a communication unit 1190 such as a network card, modem, wireless communication transceiver, etc. The communication unit 1190 allows the electronic device 1100 to exchange information/data with other devices via a computer network, such as the internet, and/or various telecommunications networks.
The computing unit 1110 may be a variety of general and/or special purpose processing components having processing and computing capabilities. Some examples of computing unit 1110 include, but are not limited to, a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various specialized Artificial Intelligence (AI) computing chips, various computing units running machine learning model algorithms, a Digital Signal Processor (DSP), and any suitable processor, controller, microcontroller, etc. The computing unit 1110 performs the respective methods and processes described above, for example, a method of call processing. For example, in some embodiments, the method of call processing may be implemented as a computer software program tangibly embodied on a machine-readable medium, such as the storage unit 1180. In some embodiments, some or all of the computer programs may be loaded and/or installed onto the electronic device 1100 via the ROM 1120 and/or the communication unit 1190. When the computer program is loaded into RAM 1130 and executed by computing unit 1110, one or more steps of the method of call processing described above may be performed. Alternatively, in other embodiments, the computing unit 1110 may be configured to perform the method of call processing in any other suitable manner (e.g., by means of firmware).
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuit systems, field Programmable Gate Arrays (FPGAs), application Specific Integrated Circuits (ASICs), application Specific Standard Products (ASSPs), systems On Chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs, the one or more computer programs may be executed and/or interpreted on a programmable system including at least one programmable processor, which may be a special purpose or general-purpose programmable processor, that may receive data and instructions from, and transmit data and instructions to, a storage system, at least one input device, and at least one output device.
Program code for carrying out methods of the present disclosure may be written in any combination of one or more programming languages. These program code may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus such that the program code, when executed by the processor or controller, causes the functions/operations specified in the flowchart and/or block diagram to be implemented. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package, partly on the machine and partly on a remote machine or entirely on the remote machine or server.
In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. The machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and pointing device (e.g., a mouse or trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user may be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic input, speech input, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a background component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such background, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), wide Area Networks (WANs), and the internet.
The computer system may include a client and a server. The client and server are typically remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server may be a cloud server, a server of a distributed system, or a server incorporating a blockchain.
It should be appreciated that various forms of the flows shown above may be used to reorder, add, or delete steps. For example, the steps recited in the present disclosure may be performed in parallel, sequentially, or in a different order, provided that the desired results of the disclosed aspects are achieved, and are not limited herein.
The above detailed description should not be taken as limiting the scope of the present disclosure. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives are possible, depending on design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present disclosure are intended to be included within the scope of the present disclosure.
Claims (17)
1. A call processing method is applied to a voice interaction device with a screen, and comprises the following steps:
under the condition of receiving a call request, verifying a calling object which initiates the call request once;
when the primary verification result is that the calling object has the calling authority, sending a call connection request to a call cloud end, so that the call cloud end performs secondary verification on the calling object initiating the call request; the call cloud end is used for providing call related services;
and under the condition that the calling object has the calling authority as a result of the secondary verification, responding to the call connection confirmation information of the call cloud end, and executing call connection.
2. The method of claim 1, further comprising:
determining the calling authority of the calling object;
the determining the calling authority of the calling object comprises the following steps:
the method comprises the steps of firstly, obtaining a group to which the calling object belongs; under the condition that the group to which the calling object belongs is a preset group, determining that the calling object has calling authority;
obtaining call request configuration information of the calling object, wherein the call request configuration information is preset; analyzing the call request to obtain an analysis result; under the condition that the analysis result accords with the corresponding content of the call request configuration information, determining that the calling object has the call authority;
the first verification adopts the first method, the second verification adopts the first method or the second method, or the first verification adopts the second method, and the second verification adopts the first method or the second method.
3. The method of claim 1, wherein the performing call completing in response to the call completing confirmation information of the call cloud comprises:
acquiring call line information contained in the call completion confirmation information;
and selecting a corresponding calling line to execute call connection according to the calling line information.
4. A call processing method is applied to a call cloud and comprises the following steps:
under the condition that a call connection request of the voice interaction equipment with the screen is received, carrying out secondary verification on a calling object, wherein the voice interaction equipment with the screen carries out primary verification on the calling object before sending the call connection request;
and under the condition that the calling object has the calling authority as a result of the secondary verification, sending the call connection confirmation information to the voice interaction equipment with the screen.
5. The method of claim 4, further comprising:
determining the calling authority of the calling object;
the determining the calling authority of the calling object comprises the following steps:
the method comprises the steps of firstly, obtaining a group to which the calling object belongs; under the condition that the group to which the calling object belongs is a preset group, determining that the calling object has calling authority;
obtaining call request configuration information of the calling object, wherein the call request configuration information is preset; analyzing the call request to obtain an analysis result; under the condition that the analysis result accords with the corresponding content of the call request configuration information, determining that the calling object has the call authority;
the first verification adopts the first method, the second verification adopts the first method or the second method, or the first verification adopts the second method, and the second verification adopts the first method or the second method.
6. The method of claim 4, wherein the sending call-on confirmation information to the on-screen voice interaction device comprises:
determining a calling line according to the identification of the calling object and/or the identification of the on-screen voice interaction device;
and taking the calling line as call connection confirmation information, and sending the call connection confirmation information to the voice interaction equipment with the screen.
7. The method of claim 4, wherein the sending call-on confirmation information to the on-screen voice interaction device comprises:
acquiring related information of the calling object, wherein the related information comprises at least one of a name, a nickname and an avatar of the calling object;
and taking the related information of the calling object as call connection confirmation information, and sending the call connection confirmation information to the voice interaction equipment with the screen.
8. An apparatus for call processing, comprising:
the verification module is used for verifying a calling object which initiates a call request once under the condition that the call request is received;
the call connection request sending module is used for sending a call connection request to a call cloud end when the primary verification result shows that the calling object has the call authority, so that the call cloud end performs secondary verification on the calling object initiating the call request; the call cloud end is used for providing call related services;
and the call connection execution module is used for responding to the call connection confirmation information of the call cloud end to execute call connection under the condition that the calling object has the call authority as a result of the secondary verification.
9. The apparatus of claim 8, wherein the authentication module comprises:
a group acquisition sub-module, configured to acquire a group to which the calling object belongs;
and the verification execution sub-module is used for determining that the calling object has the calling authority when the group to which the calling object belongs is a preset group.
10. The apparatus of claim 8, wherein the authentication module comprises:
a call request configuration information obtaining sub-module, configured to obtain call request configuration information of the calling object, where the call request configuration information is preset;
the analysis sub-module is used for analyzing the call request to obtain an analysis result;
and the verification execution sub-module is used for determining that the calling object has the calling authority under the condition that the analysis result accords with the corresponding content of the call request configuration information.
11. The apparatus of claim 8, wherein the call completing execution module comprises:
a calling line information obtaining sub-module for obtaining the calling line information contained in the calling connection confirmation information;
and the calling line selection sub-module is used for selecting a corresponding calling line to execute call connection according to the calling line information.
12. An apparatus for call processing, comprising:
the calling object verification module is used for carrying out secondary verification on the calling object under the condition of receiving a call connection request of the voice interaction equipment with the screen, wherein the voice interaction equipment with the screen carries out primary verification on the calling object before sending the call connection request;
and the call connection confirmation information sending module is used for sending the call connection confirmation information to the voice interaction equipment with the screen under the condition that the calling object has the call authority as a result of the secondary verification.
13. The apparatus of claim 12, wherein the calling object authentication module comprises:
a group acquisition sub-module for acquiring the group to which the calling object belongs;
and the verification execution sub-module is used for determining that the calling object has the calling authority when the group to which the calling object belongs is a preset group.
14. The apparatus of claim 12, wherein the call completion acknowledgement information transmitting module comprises:
a calling line determining sub-module, configured to determine a calling line according to the identifier of the calling object and/or the identifier of the on-screen voice interaction device;
and the call connection confirmation information sending execution sub-module is used for taking the call line as the call connection confirmation information and sending the call connection confirmation information to the voice interaction equipment with the screen.
15. The apparatus of claim 12, wherein the call completion acknowledgement information transmitting module comprises:
the related information acquisition sub-module is used for acquiring related information of the calling object, wherein the related information comprises at least one of a name, a nickname and a head portrait of the calling object;
and the call connection confirmation information sending execution sub-module is used for taking the related information of the calling object as call connection confirmation information and sending the call connection confirmation information to the voice interaction equipment with the screen.
16. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1 to 7.
17. A non-transitory computer readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110736625.4A CN113489707B (en) | 2021-06-30 | 2021-06-30 | Call processing method, device, equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110736625.4A CN113489707B (en) | 2021-06-30 | 2021-06-30 | Call processing method, device, equipment and storage medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN113489707A CN113489707A (en) | 2021-10-08 |
| CN113489707B true CN113489707B (en) | 2024-01-12 |
Family
ID=77937066
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110736625.4A Active CN113489707B (en) | 2021-06-30 | 2021-06-30 | Call processing method, device, equipment and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113489707B (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2016188165A1 (en) * | 2015-11-16 | 2016-12-01 | 中兴通讯股份有限公司 | Method and device for automatically answering call from designated number |
| WO2017067250A1 (en) * | 2015-10-21 | 2017-04-27 | 中兴通讯股份有限公司 | Call processing method and device |
| WO2019103745A1 (en) * | 2017-11-22 | 2019-05-31 | Repnow Inc. | Automated telephone host system interaction |
| CN110913055A (en) * | 2019-11-15 | 2020-03-24 | 北京小米移动软件有限公司 | Terminal device searching method and device and electronic device |
| CN111182159A (en) * | 2019-10-18 | 2020-05-19 | 腾讯科技（深圳）有限公司 | Communication method, device and storage medium based on team instant messaging application |
-
2021
- 2021-06-30 CN CN202110736625.4A patent/CN113489707B/en active Active
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2017067250A1 (en) * | 2015-10-21 | 2017-04-27 | 中兴通讯股份有限公司 | Call processing method and device |
| WO2016188165A1 (en) * | 2015-11-16 | 2016-12-01 | 中兴通讯股份有限公司 | Method and device for automatically answering call from designated number |
| WO2019103745A1 (en) * | 2017-11-22 | 2019-05-31 | Repnow Inc. | Automated telephone host system interaction |
| CN111182159A (en) * | 2019-10-18 | 2020-05-19 | 腾讯科技（深圳）有限公司 | Communication method, device and storage medium based on team instant messaging application |
| CN110913055A (en) * | 2019-11-15 | 2020-03-24 | 北京小米移动软件有限公司 | Terminal device searching method and device and electronic device |
Also Published As
| Publication number | Publication date |
|---|---|
| CN113489707A (en) | 2021-10-08 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US20180069963A1 (en) | Voice communication processing method and system, electronic device, and storage medium | |
| WO2016107124A1 (en) | Traffic sharing method and device, and terminal | |
| CN113067859B (en) | Communication method and device based on cloud mobile phone | |
| RU2721825C2 (en) | System and method of establishing communication over multiple communication platforms | |
| CN106850703B (en) | Communication method based on social identity and server | |
| CN110519545A (en) | Meeting authority control method and system, server, terminal, storage medium | |
| US20160255191A1 (en) | Conference Access Method and Apparatus | |
| US9635524B2 (en) | Mobile device pass through for signaling messages | |
| CN111787524B (en) | Internet of things equipment call control method, device and system | |
| JP2014504058A (en) | Network device, called terminal, and method for processing a third-party call | |
| US20200162610A1 (en) | Signature based communication authentication | |
| CN104683402B (en) | Communication means and user equipment | |
| CN105120524A (en) | Method for establishing communication connection and electronic device | |
| CN113489707B (en) | Call processing method, device, equipment and storage medium | |
| CN110933016B (en) | Login authentication method and device for call center system | |
| KR101531198B1 (en) | Call connecting process apparatus and method providing for authentication process using push message | |
| US10063596B2 (en) | Devices for managing data associated with an audio communication | |
| CN107888482B (en) | Instant messaging method and device | |
| CN104917910A (en) | VoIP (Voice over Internet Protocol) call making, certifying and processing method, equipment and system | |
| CN113468506B (en) | Method, device, equipment and storage medium for activating equipment | |
| KR102399456B1 (en) | System for voice call service using distal assistance device, method thereof and non-transitory computer readable medium having computer program recorded thereon | |
| KR102597423B1 (en) | Service system supporting voice call using digital assistant device, method thereof and non-transitory computer readable medium having computer program recorded thereon | |
| KR102402412B1 (en) | System for voice call service using distal assistance device, method thereof and non-transitory computer readable medium having computer program recorded thereon | |
| CN110661924B (en) | Information interaction method, server and terminal | |
| KR102150578B1 (en) | System for voice call service using distal assistance device, method thereof and non-transitory computer readable medium having computer program recorded thereon |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |