CN113465121A - Remote monitoring system based on air conditioner of Internet of things and control method thereof - Google Patents
Remote monitoring system based on air conditioner of Internet of things and control method thereof Download PDFInfo
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- CN113465121A CN113465121A CN202110671905.1A CN202110671905A CN113465121A CN 113465121 A CN113465121 A CN 113465121A CN 202110671905 A CN202110671905 A CN 202110671905A CN 113465121 A CN113465121 A CN 113465121A
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- 238000012544 monitoring process Methods 0.000 title claims abstract description 34
- 238000000034 method Methods 0.000 title claims description 31
- 230000002159 abnormal effect Effects 0.000 claims abstract description 41
- 238000012545 processing Methods 0.000 claims abstract description 33
- 238000007405 data analysis Methods 0.000 claims abstract description 13
- 238000004378 air conditioning Methods 0.000 claims abstract description 7
- 238000012360 testing method Methods 0.000 claims description 9
- 230000006854 communication Effects 0.000 claims description 8
- 238000004891 communication Methods 0.000 claims description 8
- 230000008569 process Effects 0.000 claims description 4
- 230000006855 networking Effects 0.000 claims 1
- 230000000694 effects Effects 0.000 abstract description 6
- 238000011161 development Methods 0.000 description 4
- 230000008859 change Effects 0.000 description 3
- 238000012423 maintenance Methods 0.000 description 3
- 230000007175 bidirectional communication Effects 0.000 description 2
- 238000004140 cleaning Methods 0.000 description 2
- 238000001816 cooling Methods 0.000 description 2
- 238000010438 heat treatment Methods 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 238000006467 substitution reaction Methods 0.000 description 2
- 238000010257 thawing Methods 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 1
- 238000007796 conventional method Methods 0.000 description 1
- 238000013075 data extraction Methods 0.000 description 1
- 238000007791 dehumidification Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
- F24F11/64—Electronic processing using pre-stored data
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
- F24F11/65—Electronic processing for selecting an operating mode
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/70—Control systems characterised by their outputs; Constructional details thereof
- F24F11/80—Control systems characterised by their outputs; Constructional details thereof for controlling the temperature of the supplied air
- F24F11/86—Control systems characterised by their outputs; Constructional details thereof for controlling the temperature of the supplied air by controlling compressors within refrigeration or heat pump circuits
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/88—Electrical aspects, e.g. circuits
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Abstract
The invention belongs to the technical field of air conditioners and aims to solve the problem that when an existing air conditioner with an Internet of things module is abnormal, the problem that user experience is poor due to low efficiency is solved. The invention provides a remote monitoring system based on an air conditioner of the Internet of things, which comprises: the system comprises an information acquisition device, a data server and a remote data processing device; the information acquisition device comprises a plurality of air conditioning systems with physical network air conditioners and information acquisition modules; the data server includes: the storage unit can store data of the air conditioner of the Internet of things; the data analysis unit can analyze the data of the air conditioner of the Internet of things; a case solution database capable of retrieving pre-stored solutions; the remote data processing apparatus includes: an information display unit capable of displaying information of the physical network air conditioner; and the control unit can send instructions to the physical network air conditioner and issue an online solution. The invention can quickly respond to the conditions of air conditioner faults, unreasonable operation and unsatisfactory effect, and improves the experience of users.
Description
Technical Field
The invention belongs to the technical field of air conditioners, and particularly provides a remote monitoring system based on an air conditioner of the Internet of things and a control method thereof.
Background
With the gradual improvement of the social living standard, the air conditioner becomes the essential temperature adjusting equipment in the life and work of people. With the increasing development of science and technology, the internet of things air conditioner with an intelligent function gradually enters thousands of households. The existing air conditioner carrying the Internet of things module mainly has the effect of realizing interaction with a user, and if the user can directly check or switch the working mode of the air conditioner through a mobile phone without using a remote controller, great convenience is provided for the user to use the air conditioner.
However, when the air conditioner is in operation, such as a fault shutdown, an unreasonable condition or an unsatisfactory air conditioner effect, the air conditioner manufacturer generally receives a notification from a post-dispatching engineer to detect the operation condition of the air conditioner and provide a solution, and this conventional method not only causes a problem of low efficiency, but also easily causes complaints from users and is poor in user experience.
Therefore, there is a need in the art for a new remote monitoring system based on an air conditioner of the internet of things and a control method thereof to solve the above problems.
Disclosure of Invention
In order to solve the above problems in the prior art, that is, to solve the problem that the prior air conditioner with an internet of things module has poor user experience due to low efficiency when the air conditioner is abnormal, the invention provides a remote monitoring system based on the internet of things air conditioner, which comprises: the system comprises an information acquisition device, a data server and a remote data processing device, wherein the information acquisition device is communicated with the data server, and the data server is communicated with the remote data processing device;
the information acquisition device comprises a plurality of air conditioning systems, and each air conditioning system comprises a physical network air conditioner and an information acquisition module;
the data server includes:
the storage unit can store data of the Internet of things air conditioner;
a data analysis unit capable of analyzing data of the internet of things air conditioner;
a case solution database capable of retrieving pre-stored solutions;
the remote data processing apparatus includes:
an information display unit capable of displaying information of the physical network air conditioner;
and the control unit can send instructions to the physical network air conditioner and issue an online solution.
In the preferred technical scheme of the remote monitoring system, the information acquisition module can acquire the corresponding operation mode, sensor parameters and component execution actions of the air conditioner of the internet of things.
In a preferred technical solution of the above remote monitoring system, the information acquisition device is in bidirectional communication with the data server.
In a preferred embodiment of the above remote monitoring system, the data server is in bidirectional communication with the remote data processing device.
In another aspect, the present invention further provides a control method of the remote monitoring system, where the control method includes:
collecting operation information of the air conditioner of the Internet of things in the operation process of the air conditioner of the Internet of things;
judging whether fault points and/or abnormal operation data exist in the operation information of the air conditioner of the Internet of things;
if the operating information of the air conditioner of the Internet of things has fault points and/or abnormal operating data, further judging whether a solution corresponding to the fault points and/or the abnormal operating data is stored in the system;
if the system does not store a solution corresponding to the fault point and/or the abnormal operation data, judging whether the solution can be solved on line;
and if the solution can be solved on line, inputting a solution to the air conditioner of the Internet of things.
In the above preferred embodiment, the control method further includes:
and if no fault point and/or abnormal operation data exist in the operation information of the air conditioner of the Internet of things, displaying the operation data of the air conditioner of the Internet of things in real time.
In the above preferred embodiment, the control method further includes:
and if the system stores a solution corresponding to the fault point and/or the abnormal operation data, calling the corresponding solution and inputting the solution to the air conditioner of the Internet of things.
In the above preferred embodiment, the control method further includes:
if the online resolution is not possible, a field test notification is sent to the after-sales personnel.
In another aspect, the present invention further provides a control method of the remote monitoring system, where the control method includes:
under the condition that a user complaint message is received, the operation data of the air conditioner of the Internet of things is called;
judging whether online solution can be realized;
and if the solution can be solved on line, inputting a solution to the air conditioner of the Internet of things.
In the above preferred embodiment, the control method further includes:
if the online resolution is not possible, a field test notification is sent to the after-sales personnel.
In the preferred technical scheme of the invention, the information acquisition device can acquire all data of the physical network air conditioner and then transmit the data to the data server, the data is stored by the storage unit of the data server, the data analysis unit can analyze the data of the air conditioner of the internet of things, whether a solution corresponding to abnormal operation data exists in a case solution database is compared when the data is abnormal, if the solution exists, the matched solution is directly transmitted to the air conditioner of the internet of things, if the solution does not exist, the information of the air conditioner of the physical network is displayed on line, a remote development terminal personnel judges whether the solution can be solved on line, if the solution can be solved on line, the solution is directly input on line, through the mode, the conditions of air conditioner faults, unreasonable operation and unsatisfactory effect can be quickly responded, and the condition that a user waits for a long time for maintenance personnel to carry out door processing is avoided, the user experience is improved.
Further, when a remote development end worker receives a user complaint, the data of the air conditioner of the Internet of things can be called, whether online solution can be achieved is judged, if online solution can be achieved, a solution is directly input online, in such a mode, the user demand can be rapidly responded, the user is prevented from waiting for a maintenance worker to carry out on-line treatment for a long time, and the user experience is improved.
Drawings
Fig. 1 is a schematic diagram of an internet-of-things air conditioner-based remote monitoring system of the present invention;
FIG. 2 is a first flowchart of a control method of the remote monitoring system of the present invention;
fig. 3 is a second flowchart of a control method of the remote monitoring system of the present invention.
Detailed Description
Preferred embodiments of the present invention are described below with reference to the accompanying drawings. It should be understood by those skilled in the art that these embodiments are only for explaining the technical principle of the present invention, and are not intended to limit the scope of the present invention.
In the description of the present invention, "unit", "module", "processor" may include hardware, software, or a combination of both. A unit or a module may comprise hardware circuitry, various suitable sensors, communication ports, memory, may comprise software components, such as program code, or may be a combination of software and hardware. The processor may be a central processing unit, microprocessor, image processor, digital signal processor, or any other suitable processor. The processor has data and/or signal processing functionality. The processor may be implemented in software, hardware, or a combination thereof. Non-transitory computer readable storage media include any suitable medium that can store program code, such as magnetic disks, hard disks, optical disks, flash memory, read-only memory, random-access memory, and the like. The term "a and/or B" denotes all possible combinations of a and B, such as a alone, B alone or a and B. The singular forms "a", "an" and "the" may include the plural forms as well.
The invention provides a remote monitoring system based on an air conditioner with an internet of things and a control method thereof, aiming at quickly responding to the conditions of air conditioner faults, unreasonable operation and unsatisfactory effect, quickly meeting the requirements of users, avoiding the users from waiting for maintenance personnel to get on the door for a long time and improving the experience of the users
Specifically, as shown in fig. 1, the remote monitoring system based on the air conditioner of the internet of things of the present invention includes: the system comprises an information acquisition device 1, a data server 2 and a remote data processing device 3, wherein the information acquisition device 1 is communicated with the data server 2, and the data server 2 is communicated with the remote data processing device 3. The information acquisition device 1 and the data server 2 preferably adopt two-way communication, and the data server 2 and the remote data processing device 3 preferably adopt two-way communication, namely, two parties communicating with each other can transfer data in two ways. The communication method includes, but is not limited to, 2G, 3G, 4G, 5G and/or wifi communication, and those skilled in the art can flexibly set the communication method in practical applications.
The information collecting device 1 comprises a plurality of air conditioning systems, each air conditioning system comprises a physical network air conditioner 11 and an information collecting module 12, wherein the information collecting module can collect an operation mode including but not limited to an internet of things air conditioner 11, sensor parameters and component execution actions, the operation mode of the air conditioner can include but not limited to a cooling mode, a heating mode, a dehumidification mode, a humidification mode, a defrosting mode, a self-cleaning mode and the like, the sensor parameters can include but not limited to a coil temperature of an indoor heat exchanger, a coil temperature of an outdoor heat exchanger, an indoor environment temperature, an outdoor environment temperature, a rotating speed of an indoor fan, a rotating speed of an outdoor fan, an operation frequency of a compressor, an exhaust temperature of the compressor, an intake temperature of the compressor, an exhaust pressure of the compressor, an intake pressure of the compressor and the like, and the component execution actions can include but not limited to actions of various valves (such as opening and closing of a solenoid valve, opening and closing of the solenoid valve, and closing of the compressor), and the component execution actions, Opening adjustment of an electronic expansion valve, etc.), or frequency adjustment of a compressor, rotational speed adjustment of indoor and outdoor fans, etc.
The data server 2 includes:
the storage unit 21 is capable of storing data of the internet of things air conditioner 11, namely after the information acquisition device 1 transmits the acquired data of the internet of things air conditioner 11 to the data server 2, the data server 2 stores the data in the storage unit 21;
the data analysis unit 22 can analyze the data of the internet of things air conditioner 11, that is, the data analysis unit 22 can analyze the data transmitted by the information acquisition device 1 and stored in the storage unit 21, and if the data has a fault point and/or unreasonable data, the data analysis unit 22 can compare the data;
a case solution database 23 capable of retrieving a pre-stored solution, that is, when the data analysis unit 22 compares that there is a solution corresponding to the fault point and/or the unreasonable data in the case solution database 23, the case solution database 23 can retrieve the corresponding solution;
the remote data processing apparatus 3 includes:
the information display unit 31 can display the information of the physical network air conditioner 11, namely, the information display unit 31 can display whether the data analyzed by the data server 2 contains fault points and/or unreasonable data or the data analyzed by the data server 2 is normal data, so that developers can conveniently check the data on line;
the control unit 32 can send an instruction to the physical network air conditioner 11 and issue an online solution, that is, the control unit 32 can actively send a control instruction to the internet of things air conditioner 11, the control instruction may be an execution instruction or a parameter calling instruction, and if a developer can propose a solution online, the solution can be issued to the internet of things air conditioner 11 through the control unit 32.
In the above, the information collecting apparatus 1 is disposed on the user side, and the remote data processing apparatus 3 is disposed on the air conditioner manufacturer side, i.e., the development side.
As shown in fig. 2, the control method based on the remote monitoring system of the present invention includes:
in the process of operating the air conditioner 11 in the internet of things, the operation information of the air conditioner 11 in the internet of things is collected, wherein the operation information can include an operation mode of the air conditioner, sensor data, component execution actions and the like, it needs to be explained that before the air conditioner leaves a factory, all operation data of the air conditioner define a reasonable range, and whether the air conditioner has a fault point or not and unreasonable abnormal operation data can be obtained by analyzing the data, so that a judgment basis is provided for a subsequent judgment process.
Judging whether fault points and/or abnormal operation data exist in the operation information of the internet of things air conditioners 11, in practical application, monitoring one internet of things air conditioner 11, monitoring all the internet of things air conditioners 11, or monitoring different physical network air conditioners in different time periods and/or different areas, wherein a person skilled in the art can flexibly set the monitoring mode, in the monitoring process, the data analysis unit 22 can accurately find out which one or more physical network air conditioners have fault points and/or abnormal operation data (unreasonable data) through data extraction and analysis, of course, the data analysis unit 22 is not limited to analyze and find the fault points and/or abnormal operation data, and other data such as the change of normal data can be obtained, so that developers can monitor and track the operation condition of the air conditioners conveniently, providing basis for updating software or data.
If the operating information of the internet of things air conditioner 11 has the fault point and/or the abnormal operating data, whether a solution corresponding to the fault point and/or the abnormal operating data is stored in the system is further judged, when the operating information of the internet of things air conditioner 11 has the fault point and/or the abnormal operating data, the fault point, the abnormal operating data and the data in the previous preset time are preferably stored in the storage unit 21, and the data in the preset time are also stored in the storage unit 21, so that the data analysis unit 22 can analyze the reason of the fault or the abnormal data.
If the system stores a solution corresponding to the fault point and/or the abnormal operation data, the corresponding solution is called and input to the internet of things air conditioner 11, that is, if the same or similar solution is already stored in the case solution database 23, the solution can be input to the internet of things air conditioner 11, and the internet of things air conditioner 11 eliminates the fault or makes the data normal according to the solution. Specifically, whether the solutions are the same or similar can be distinguished by the specific case of the failure, for example, each failure can be set to an independent failure code, and when a failure occurs, whether the solution corresponding to the failure code is present or not is searched in the case solution database 23 by the failure code, in which case whether the same solution is present or not in the case solution database 23 can be identified. For another example, when the internet of things air conditioner 11 detects that data of a certain parameter is abnormal, taking the discharge temperature of the compressor as an example, if the discharge temperature of the compressor is higher than the highest value of the set range, the data analysis unit 22 may analyze the reason that the discharge temperature of the compressor is too high, if the reason that the discharge temperature of the compressor is too high is caused by the return air temperature of the compressor, then it may be searched in the case solution database 23 whether there is a solution for reducing the discharge temperature of the compressor by reducing the return air temperature of the compressor, if so, there is the same solution in the case solution database 23, if not, then it may continue to search in the case solution database 23 whether there is a similar solution, for example, there is a solution for reducing the discharge temperature of the compressor by adjusting the condensing pressure in the case solution database 23, the solution may be identified as a similar solution and provided to the internet of things air conditioner 11, the physical network air conditioner 11 tries to operate, and then detects the discharge temperature of the compressor and determines whether the discharge temperature of the compressor is recovered to normal, and if so, the internet of things air conditioner 11 may continue to be used normally. In the above, those skilled in the art can flexibly set the specific setting rules of similar technical solutions, and such adjustment and change of the setting rules do not constitute a limitation to the present invention, and should be limited within the protection scope of the present invention.
If the system does not store the solution corresponding to the fault point and/or the abnormal operation data, it is determined whether the solution can be solved online, that is, if the case solution database 23 does not store the solution corresponding to the fault point and/or the abnormal operation data, the remote data processing apparatus 3 retrieves the fault point and/or the abnormal operation data stored in the storage unit 21, or the data server 2 actively transmits the fault point and/or the abnormal operation data stored in the storage unit 21 to the remote data processing apparatus 3, the information display unit 31 of the remote data processing apparatus 3 displays the fault point and/or the abnormal operation data, if the data in the previous preset time is also stored in the storage unit 21, the data in the preset time can also be transmitted to the remote data processing apparatus 3, then, the solution is displayed on the information display unit 31, the developer can analyze the reason through the information display unit 31, and then whether the solution can be solved online is judged, if the solution can be solved online, the solution is input to the internet of things air conditioner 11, that is, the solution is input to the internet of things air conditioner 11 through the control unit 32, or the control unit 32 identifies whether the developer has the input solution, when the solution is identified, the solution is transmitted to the internet of things air conditioner 11, in practical application, a set time, for example, 1 hour or half hour, if the solution is received by the internet of things air conditioner 11 within the set time, it is judged that the solution can be solved online, and if the solution is not received by the internet of things air conditioner 11 within the set time, it is judged that the solution cannot be solved online. If online resolution is not possible, it is preferable to send a field test notification to the after-market personnel for processing by the after-market personnel at the home.
Preferably, in the foregoing, if no fault point and/or abnormal operation data exists in the operation information of the air conditioner of the internet of things, the operation data of the air conditioner of the internet of things is displayed in real time, that is, the information display unit 31 of the remote data processing device 3 can display the operation data in real time, so that a developer can monitor the operation data conveniently.
Preferably, in the above, if the internet of things air conditioner 11 continues to operate and still has the fault point and/or abnormal operation data after the solution corresponding to the fault point and/or abnormal operation data is stored in the system and the corresponding solution is called and input to the internet of things air conditioner 11, other solutions in the case solution database 23 may continue to be called for processing, or the fault point and/or abnormal operation data may be directly transmitted to the remote data processing device 3 and the on-line resolution may be attempted by the developer. In addition, if the solution provided by the developer on-line still cannot eliminate the fault point and/or abnormal operation data of the internet of things air conditioner 11, the fault point and/or abnormal operation data may be displayed again on the information display unit 31 of the remote data processing device 3, and then the developer may try to solve on-line again, or a field test notification may be directly sent to the after-sales staff for the after-sales staff to perform processing. In a more preferable case, an upper limit numerical value may be set for the solution issued by the developer for the same fault point and/or abnormal operation data, for example, three times, and if the solution issued by the developer for three times cannot eliminate the fault point and/or abnormal operation data of the internet of things air conditioner 11, the on-site test notification is directly sent to the after-sales staff and the after-sales staff goes to the home for processing.
In addition, in the above, if the solution transmitted to the internet of things air conditioner 11 by the control unit 32 solves the problem of the internet of things air conditioner 11, the solution may be further stored in the case solution database 23, so as to enrich the content in the case solution database 23, and if necessary, the developer may actively add, delete, change or update the solution in the case solution database 23.
The remote monitoring system of the present invention can monitor whether the physical network air conditioner 11 has a fault point and/or abnormal operation data and provide a corresponding solution, and can respond to complaints of users, etc., as shown in fig. 3, the control method based on the remote monitoring system of the present invention includes:
under the condition of receiving a complaint message of a user, the operation data of the air conditioner 11 of the internet of things is called, namely the user can actively complain to a developer through the remote monitoring system of the invention, for example, the problems of unsatisfactory cooling and heating effects, long defrosting time, incomplete self-cleaning and the like of the air conditioner 11 of the internet of things can be fed back to the developer, after the feedback of the user is received, the control unit 32 of the remote data processing device 3 can actively call the operation data of the air conditioner 11 of the internet of things through the data server 2, then the operation data is displayed on the information display unit 31 of the remote data processing device 3, the developer can analyze the cause of the complaint of the user through the information display unit 31 and then judge whether the complaint can be solved on line, if the complaint can be solved on line, a solution is input to the air conditioner 11 of the internet of things, namely, the solution is input to the air conditioner 11 of the internet of things through the control unit 32, or the control unit 32 recognizes whether the developer has an input solution, and transmits the solution to the internet of things air conditioner 11 again when the input solution is recognized, in practical application, a set time may be set, for example, 1 hour or half an hour, if the internet of things air conditioner 11 receives the solution within the set time, it is determined that the solution can be solved online, and if the internet of things air conditioner 11 does not receive the solution within the set time, it is determined that the solution cannot be solved online. If online resolution is not possible, it is preferable to send a field test notification to the after-market personnel for processing by the after-market personnel at the home. When a user complaints, if the corresponding internet of things air conditioner 11 is in the shutdown state, the control unit 32 may actively send a startup instruction to the internet of things air conditioner 11, and then operate for a period of time to perform data acquisition.
Preferably, in the above description, if the user does not complain about the situation after the physical network air conditioner 11 receives the solution, the problem is solved by default, of course, the developer may also actively inquire the user whether the problem of the user complaint is solved through the control unit 32, and if the problem is not solved as a result of the feedback of the user, the developer may issue a new solution again through the control unit 32 and then ask the user whether the problem of the user complaint is solved again. In practical application, the number of times of issuing solutions may be set, for example, three times, if none of the solutions issued three times can solve the problem of the user complaint, it indicates that online solution cannot be solved, and a field test notification may be sent to the after-sales staff for the after-sales staff to go to the home for processing. The control unit 32 may communicate with a mobile terminal (e.g., a cell phone, tablet, PC terminal, etc.) of the user to form a direct interaction with the user.
In addition, in the above technical solution, the solution of the developer may be sent in a whole packet through the control unit 32, or may be sent in a plurality of data packets, and may support breakpoint transmission, so as to ensure that the data packets sent by the control unit 32 can be continuously received after the internet of things air conditioner 11 is turned off and then turned on.
In the present invention, it should be understood that, since the configuration of each unit/module is only for explaining the functional unit of the system of the present invention, the physical device corresponding to these units/modules may be the processor itself, or a part of software, a part of hardware, or a part of a combination of software and hardware in the processor. Thus, the number of individual units/modules in the figures is merely schematic.
Those skilled in the art will appreciate that the various units/modules in the system may be adaptively split or combined. Such splitting or merging of specific units/modules does not cause the technical solutions to deviate from the principle of the present invention, and therefore, the technical solutions after splitting or merging will fall into the protection scope of the present invention.
So far, the technical solutions of the present invention have been described in connection with the preferred embodiments shown in the drawings, but it is easily understood by those skilled in the art that the scope of the present invention is obviously not limited to these specific embodiments. Equivalent changes or substitutions of related technical features can be made by those skilled in the art without departing from the principle of the invention, and the technical scheme after the changes or substitutions can fall into the protection scope of the invention.
Claims (10)
1. The utility model provides a remote monitering system based on thing networking air conditioner which characterized in that, remote monitering system includes: the system comprises an information acquisition device, a data server and a remote data processing device, wherein the information acquisition device is communicated with the data server, and the data server is communicated with the remote data processing device;
the information acquisition device comprises a plurality of air conditioning systems, and each air conditioning system comprises a physical network air conditioner and an information acquisition module;
the data server includes:
the storage unit can store data of the Internet of things air conditioner;
a data analysis unit capable of analyzing data of the internet of things air conditioner;
a case solution database capable of retrieving pre-stored solutions;
the remote data processing apparatus includes:
an information display unit capable of displaying information of the physical network air conditioner;
and the control unit can send instructions to the physical network air conditioner and issue an online solution.
2. The remote monitoring system according to claim 1, wherein the information acquisition module is capable of acquiring corresponding operation modes, sensor parameters and component execution actions of the internet of things air conditioner.
3. The remote monitoring system of claim 1, wherein the information collection device is in two-way communication with the data server.
4. The remote monitoring system of claim 1, wherein the data server is in two-way communication with the remote data processing device.
5. A control method of a remote monitoring system according to any of claims 1 to 4, characterized in that the control method comprises:
collecting operation information of the air conditioner of the Internet of things in the operation process of the air conditioner of the Internet of things;
judging whether fault points and/or abnormal operation data exist in the operation information of the air conditioner of the Internet of things;
if the operating information of the air conditioner of the Internet of things has fault points and/or abnormal operating data, further judging whether a solution corresponding to the fault points and/or the abnormal operating data is stored in the system;
if the system does not store a solution corresponding to the fault point and/or the abnormal operation data, judging whether the solution can be solved on line;
and if the solution can be solved on line, inputting a solution to the air conditioner of the Internet of things.
6. The control method of the remote monitoring system according to claim 5, further comprising:
and if no fault point and/or abnormal operation data exist in the operation information of the air conditioner of the Internet of things, displaying the operation data of the air conditioner of the Internet of things in real time.
7. The control method of the remote monitoring system according to claim 5, further comprising:
and if the system stores a solution corresponding to the fault point and/or the abnormal operation data, calling the corresponding solution and inputting the solution to the air conditioner of the Internet of things.
8. The control method of the remote monitoring system according to claim 5, further comprising:
if the online resolution is not possible, a field test notification is sent to the after-sales personnel.
9. A control method of a remote monitoring system according to any of claims 1 to 4, characterized in that the control method comprises:
under the condition that a user complaint message is received, the operation data of the air conditioner of the Internet of things is called;
judging whether online solution can be realized;
and if the solution can be solved on line, inputting a solution to the air conditioner of the Internet of things.
10. The control method of the remote monitoring system according to claim 9, further comprising:
if the online resolution is not possible, a field test notification is sent to the after-sales personnel.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110671905.1A CN113465121A (en) | 2021-06-17 | 2021-06-17 | Remote monitoring system based on air conditioner of Internet of things and control method thereof |
| PCT/CN2022/097788 WO2022262629A1 (en) | 2021-06-17 | 2022-06-09 | Remote monitoring system based on internet of things air conditioners, and control method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202110671905.1A CN113465121A (en) | 2021-06-17 | 2021-06-17 | Remote monitoring system based on air conditioner of Internet of things and control method thereof |
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| CN113465121A true CN113465121A (en) | 2021-10-01 |
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| CN202110671905.1A Pending CN113465121A (en) | 2021-06-17 | 2021-06-17 | Remote monitoring system based on air conditioner of Internet of things and control method thereof |
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| CN (1) | CN113465121A (en) |
| WO (1) | WO2022262629A1 (en) |
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