CN113126744A - Virtual business hall system, business processing method, electronic device, and storage medium - Google Patents
Virtual business hall system, business processing method, electronic device, and storage medium Download PDFInfo
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- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
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Abstract
The embodiment of the invention relates to the field of communication, and discloses a virtual business hall system, a business processing method, electronic equipment and a storage medium. In the present invention, a virtual business hall system includes: the virtual reality VR client side and a VR background server in communication connection with the VR client side; the VR client is used for sending a service request to the VR background server, receiving a response message of the service request fed back by the VR background server, and displaying VR resources obtained according to the response message; the VR background server is used for acquiring indication information of VR resources corresponding to the service request according to the service request, carrying the indication information in a response message and sending the response message to the VR client, and providing an immersive experience for a user through VR display, so that the problem of rigid service display is avoided, and the use experience of the user is improved; through a 3D display mode, as much service information as possible is displayed, so that target services to be processed are efficiently inquired, and the service inquiry and processing efficiency is improved.
Description
Technical Field
The embodiment of the invention relates to the field of communication, in particular to a virtual business hall system, a business processing method, electronic equipment and a storage medium.
Background
With the rapid development of the 5G technology, a network with high bandwidth and low time delay becomes a reality, the application of VR products is infinitely possible, VR terminals gradually enter the daily life of the public, and the current plane display is gradually replaced by 3D display. However, the current online business hall system is based on a plane display, and by setting titles or identifiers corresponding to each service on a webpage, a user searches for the service identifier in the webpage according to the service that the user needs to handle.
The inventors found that at least the following problems exist in the related art: the visual perception is rigid when business is displayed in a business hall, and the time for searching the target business to be processed is longer.
Disclosure of Invention
Embodiments of the present invention provide a virtual business hall system, a business processing method, an electronic device, and a storage medium, which improve user experience when a user browses a business hall through immersive experience, and improve efficiency of querying a target business through three-dimensional business display.
In order to solve the above technical problem, an embodiment of the present invention provides a virtual business hall system, including: the virtual reality VR client side and a VR background server in communication connection with the VR client side; the VR client is used for sending a service request to the VR background server, receiving a response message of the service request fed back by the VR background server, and displaying VR resources obtained according to the response message; and the VR background server is used for acquiring the indication information of the VR resources corresponding to the service request according to the service request, carrying the indication information in a response message and sending the response message to the VR client.
The embodiment of the invention also provides a business processing method, which is applied to the VR background server in the virtual business hall system, and the virtual business hall system also comprises a VR client end which is in communication connection with the VR background server; the method comprises the following steps: receiving a service request sent by a VR client; acquiring indication information of VR resources corresponding to the service request according to the service request; and carrying the indication information in a response message of the service request, and sending the response message to the VR client for displaying the VR resources obtained according to the response message.
An embodiment of the present invention also provides an electronic device, including: at least one processor; and a memory communicatively coupled to the at least one processor; the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the service processing method.
The embodiment of the invention also provides a computer readable storage medium, which stores a computer program, and the computer program is executed by a processor to realize the service processing method.
Compared with the prior art, the embodiment of the invention sends the service request through the VR client, acquires and displays the VR resource corresponding to the service request for the user according to the received response message, thereby providing immersive experience for the user when the user browses the service through the virtual business hall, avoiding the problem of stiff service display, improving the use experience of the user, and due to the adoption of the 3D display mode, the user can simultaneously see as much service information as possible, thereby efficiently inquiring the target service to be processed, avoiding the need of repeatedly inquiring layer by layer in the webpage when inquiring the target service, and improving the efficiency of service inquiry and processing.
In addition, the virtual business hall system further includes: the business hall background server is in communication connection with the VR background server; the VR background server is specifically used for sending the service request to the business hall background server, and sending the VR resource indication information corresponding to the service request fed back by the business hall background server to the VR client by carrying the VR resource indication information in a response message; and the business hall background server is used for determining the indication information of the VR resources corresponding to the service request according to the service request sent by the VR background server and feeding back the indication information to the VR background server. VR resource indicating information corresponding to the service request is determined through the business hall background server, the accuracy of the obtained VR resource indicating information is guaranteed, and then the efficiency and the accuracy when the service processing is carried out through the virtual business hall are guaranteed.
In addition, the virtual business hall system further includes: a service database for storing the corresponding relationship between the service and the VR resource; and the business hall background server is specifically used for inquiring the corresponding relation between the business stored in the business database and the VR resources and determining the indication information of the VR resources corresponding to the business request according to the inquiry result. Through storing the corresponding relation of VR resource and business in advance in the business database, directly generate instruction information according to the corresponding relation of inquiring, very big promotion generate instruction information's efficiency, and then promote the efficiency of carrying out the business processing through virtual business office system.
In addition, the virtual business hall system further includes: the VR resource management server is respectively in communication connection with the business hall background server and the business database, and the VR resource providing server is in communication connection with the VR resource management server; the business hall background server is also used for sending a VR resource generation request to the VR resource management server after the indication information of the VR resource corresponding to the business request is not inquired according to the corresponding relation; the VR resource management server is used for generating VR resources in real time according to the VR resource generation request and updating the corresponding relation between the services stored in the service database and the VR resources according to the VR resources generated in real time; the VR resource providing server is used for storing VR resources generated by the VR resource management server in real time or generated in advance; the VR client is specifically configured to obtain the VR resource from the VR resource providing server according to the indication information of the VR resource carried in the response message. When the indication information of the VR resources cannot be acquired according to the pre-stored information, the VR resources are generated in real time according to the resource generation request, and the response capability of the virtual business hall system to the service request is ensured; and according to the generated VR resources, the corresponding relation between the stored service and the VR resources is updated, so that the efficiency of subsequent response and similar service requests is ensured.
In addition, the virtual business hall system further includes: the voiceprint authentication subsystem is in communication connection with the VR background server; the voiceprint authentication subsystem is used for carrying out identity authentication according to the voice information; and the VR background server is also used for acquiring voice information of the user through the VR client, acquiring an identity verification result of the user through interaction with the voiceprint authentication subsystem, and acquiring indication information of VR resources corresponding to the service request according to the service request after the identity verification is passed. The identity information of the user is verified through the voiceprint authentication subsystem, the process that the user needs to be manually input during identity verification is avoided, the efficiency of the identity verification of the user is improved, and further the service processing efficiency of the virtual business hall is improved.
In addition, the virtual business hall system further includes: and the contact center subsystem is in communication connection with the VR background server: and the contact center subsystem is used for receiving the queuing request of the VR background server and transmitting the video data of the service personnel to the VR client so that the user can interact with the service personnel through the VR client. By providing the video data of the service personnel for the VR client, the video interaction between the user and the service personnel directly through the client is realized, and the efficiency and the accuracy of service processing are improved by utilizing a video interaction mode.
Drawings
One or more embodiments are illustrated by way of example in the accompanying drawings, which correspond to the figures in which like reference numerals refer to similar elements and which are not to scale unless otherwise specified.
Fig. 1 is a schematic structural diagram of a virtual business hall system according to a first embodiment of the present invention;
fig. 2 is a schematic structural diagram of a virtual business hall system according to a second embodiment of the present invention;
FIG. 3 is a flow chart of a business process method according to a third embodiment of the invention;
fig. 4 is a schematic structural diagram of an electronic device according to a fourth embodiment of the invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, embodiments of the present invention will be described in detail below with reference to the accompanying drawings. However, it will be appreciated by those of ordinary skill in the art that numerous technical details are set forth in order to provide a better understanding of the present application in various embodiments of the present invention. However, the technical solution claimed in the present application can be implemented without these technical details and various changes and modifications based on the following embodiments. The following embodiments are divided for convenience of description, and should not constitute any limitation to the specific implementation manner of the present invention, and the embodiments may be mutually incorporated and referred to without contradiction.
A first embodiment of the present invention relates to a virtual business hall system, and in this embodiment, the virtual business hall system includes: the virtual reality VR client side and a VR background server in communication connection with the VR client side; the VR client is used for sending a service request to the VR background server, receiving a response message of the service request fed back by the VR background server, and displaying VR resources obtained according to the response message; and the VR background server is used for acquiring the indication information of the VR resources corresponding to the service request according to the service request, carrying the indication information in a response message and sending the response message to the VR client. The corresponding VR resources are displayed for the user according to the service request of the user, so that the problem of rigid display caused by adopting plane display when the service processing is carried out through a virtual business hall is avoided; through the three-dimensional display of VR resources, the service information which can be displayed as much as possible at a single time is ensured, and the condition that when the service information is displayed on a plane, the number of the service information displayed at the single time is small, so that the target service needs to be determined for a long time is avoided, and the efficiency of processing the service through the virtual business hall is improved.
The following describes the implementation details of the virtual business hall system of the present embodiment in detail, and the following is only provided for the convenience of understanding and is not necessary to implement the present embodiment.
A schematic configuration diagram of a virtual business hall system according to the present embodiment is shown in fig. 1, and includes: the system comprises a VR client, a VR background server, a business hall background server, a business database, a VR resource management server and a VR resource providing server. The VR resource management system comprises a VR client, a business hall background server, a VR resource management server, a business hall background server, a VR resource supply server, a business hall background server and a business database, wherein the VR client is in communication connection with the VR background server, the VR client is in communication connection with the VR resource management server, the business hall background server is in communication connection with the business hall background server, the VR resource management server is in communication connection with the business database, and the VR resource management server is in communication connection with a VR resource supply server, the business hall.
In the embodiment, the VR client is responsible for access, display and interaction with a user of the VR business hall; this device may employ a universal VR headset. Specifically, the VR client is configured to display guidance information of the network business hall to a user, initiate a service request to the VR backend server according to a service selected by the user, acquire indication information of a VR resource corresponding to the service request through interaction with the VR backend server, and display the VR resource acquired according to the indication information of the VR resource to the user. In practical application, a device specifically adopted by the VR client can be selected according to actual conditions and needs, and the specific type of the VR client is not limited in this embodiment.
And the VR background server is used for receiving the interactive request of the VR client, sending the received service request to the business hall background server, and carrying the indication information of the VR resource corresponding to the service request, which is fed back by the business hall background server, in the response message to send to the client. Specifically, the VR backend server receives a plurality of interaction requests of the VR client, for example, an access service request, a service selection request, a service assistance application request, and the like of the VR client are processed. After receiving the service request, forwarding the corresponding service request to the business hall backend server, receiving a processing result of the business hall backend server, for example, VR resource indication information (name, link and other information) processed by the business hall backend server, feeding back the received processing result to the VR client, and repeating for many times to realize VR service logic control.
And the business database is used for storing the corresponding relation between the business request flow label and the VR resource, and is used for the business hall background server to perform flow inquiry and obtain VR resource indication information.
And the business hall background server is used for determining the indication information of the VR resources corresponding to the service request according to the service request sent by the VR background server and feeding the indication information back to the VR background server, and is also used for sending a VR resource generation request to the VR resource management server after the indication information of the VR resources corresponding to the service request is not inquired according to the corresponding relation, and re-acquiring the indication information of the VR resources after the VR resources are generated in real time. Specifically, the business hall background server is responsible for business logic interaction with the VR background server, reads the indication information of the VR resources corresponding to the business process from the business database according to the business request of the VR background indication server, and feeds the obtained indication information back to the VR background server. If the business hall background server cannot read the indication information of the VR resources in the business database, the fact that the VR resources corresponding to the business requests are not stored is judged, at the moment, the business hall background server sends a VR resource generation request to the VR resource management server, applies for the VR resources corresponding to the business requests to be dynamically generated by the VR resource management server, obtains the indication information of the VR resources generated in real time after the VR resources are generated by the VR management server, and feeds the indication information back to the VR background server.
The VR resource management server is used for generating VR resources in real time according to the VR resource generation request, updating the corresponding relation between the services stored in the service database and the VR resources according to the VR resources generated in real time, and performing the following arbitrary management operations on the VR resources stored in the VR resource providing server: deleting operation on VR resources, modifying operation on VR resources, adding operation on VR resources, and inquiring operation on VR resources. Specifically, when the background server of the business hall cannot inquire the knowledge information of the VR resources corresponding to the service request, the VR resource server reads the service data corresponding to the resource generation request according to the received VR resource generation request, generates the VR resources corresponding to the resource generation request according to the service data dynamically, stores the VR resources in the VR resource providing server, and follows the corresponding relationship between the new service and the VR resources. The VR resources mainly comprise fixed VR playing video files, such as propaganda videos, variable VR playing video files generated according to business requirements, business hall flow indexes and the like, the VR resource management server is responsible for associating the VR resources with business flows of business halls, the association mode can be marked in a tag or other identification modes, then the association relation between the VR resources and the business flows is recorded in a business database, and the recording mode can be in a mode of creating files or editing association relation sentences and the like. When the service requirement or the VR resource is changed, updating the VR resource stored in the VR resource providing server, and changing the corresponding relationship between the VR resource and the service flow, for example, adding a VR resource corresponding to the service flow, storing the added VR resource in the VR resource providing server, and storing the corresponding relationship between the VR resource and the service flow in the service database.
And the VR resource providing server is used for storing VR resources generated by the VR resource management server in real time or generated in advance, so that the VR client can obtain the VR resources from the VR resource providing server according to the indication information of the VR resources carried in the response message.
In the following, a specific example is used to specifically describe a process of processing a user service request by the VR virtual business hall system:
first, a service request of a user is obtained. Specifically, when the virtual business hall system is applied to service processing, a user selects a service identifier required to be known from a service identifier displayed on a VR client according to a service to be processed, and sends a service request to a VR background server through the VR client.
For example, a user needs to perform service processing through a virtual business hall system, after the user wears a VR helmet (i.e., a VR client), the online business hall service is selected to enter a network business hall system (a 3D effect business hall), the VR backend server obtains indication information of VR resources from the business hall backend server after detecting that the user enters the virtual business hall through the VR helmet, the indication information of the VR resources of the initial interface of the virtual business hall is transmitted to the VR helmet, the VR helmet obtains the VR resources from the VR resource providing server according to the indication information of the VR resources in the obtained response message, and service identifiers and information of services included in the initial interface of the virtual business hall are displayed for the user through a 360-degree viewing angle, so that the user can inquire the services to be processed; and then, according to the service identification selected by the user through the handheld device or the vision intersection point control, determining the specific service which the user wants to process through the virtual business hall system, and then sending the service identification information of the designated service selected by the user to the VR background server through the VR helmet.
And after the service request of the user is obtained, determining the indication information of the VR resource corresponding to the service request of the user. Specifically, after determining a specific service selected by a user, a VR client sends a service request to a VR background server through a preset communication protocol according to an identifier of the service selected by the user, after receiving the service request of the VR client, the VR background server sends the service request to a business hall background server, and carries indication information of VR resources corresponding to the service request, which is fed back by the business hall background server, in a response message and sends the indication information to the VR client; and the business hall background server determines the indication information of the VR resources corresponding to the service request according to the service request sent by the VR background server, and feeds the indication information back to the VR background server.
For example, after receiving a service request sent by a VR client, a VR backend server sends a service identifier included in the received service request to a business hall backend server, and the business hall backend server accesses a service database in communication connection with the VR backend server, where the service database is used to store a corresponding relationship between a service and a VR resource. And inquiring a next process corresponding to the received service identification in the service database according to the corresponding relation between the service identification and the process stored in the service database, and inquiring a process label of the next process and a resource locator (URL) of the VR streaming media resource corresponding to the next process in the VR resource providing server. And if the business hall background server can inquire the indication information of the VR resources in the business database, feeding back the indication information of the VR resources corresponding to the business request to the VR background server.
If the business hall background server cannot inquire the indication information of the VR resources, the fact that the VR resources related to the current business request are not stored in the VR resource providing server is judged, and at the moment, the business hall background server sends a VR resource generation request to the VR resource management server; the VR resource management server generates VR resources in real time according to the VR resource generation request, and updates the corresponding relation between services stored in the service database and the VR resources according to the VR resources generated in real time; the generated VR resource is then transmitted to a VR resource providing server for storage by the VR resource providing server. And then according to a storage path of the VR resource generated in real time in the VR resource providing server, determining indication information of the VR resource corresponding to the service request, and feeding the indication information back to the VR background server.
In addition, the VR resource management server is not only configured to generate VR resources in real time when the indication information of the VR resources cannot be queried, but also configured to perform management operations on the VR resources stored by the VR resource providing server. For example, after a real-time VR resource is generated, the generated real-time VR resource is stored in a VR resource providing server, and when a service request is changed, the VR resource stored in the VR resource providing server is updated accordingly, and after a certain service is no longer supported by the virtual business hall system, the VR resource related to the service stored in the VR resource server is deleted.
And after the indication information of the VR resources corresponding to the service request is obtained, the VR resources corresponding to the service request are displayed for the user. Specifically, after acquiring the response message of the service request, the VR client initiates a request to the VR resource providing server according to the indication information of the VR resource carried in the response message, acquires the VR resource from the VR resource providing server, and displays the VR resource acquired according to the response message to the user.
It should be noted that the virtual business hall system in this embodiment may further include a contact center subsystem in communication connection with the VR backend server.
And the contact center subsystem is used for receiving a queuing request of the VR background server and transmitting video data of the service personnel to the VR client so that a user can interact with the service personnel through the VR client. Specifically, when a user performs service processing through the business hall system, if the business hall backend server cannot query the flow label associated with the service selected by the user or cannot query the indication information of the VR resource corresponding to the flow label, and the like, it is determined that the VR resource in the business hall system cannot solve the service processing request of the user, and at this time, the business hall backend server returns a preset queuing request identifier, for example, a return code 999, to the VR backend server. And after receiving the queuing request identifier returned by the business hall background server, the VR server initiates a queuing request to the contact center subsystem to request the support of business personnel. After the response of the service personnel is obtained, the contact center subsystem transmits the video data of the service personnel to the VR client, so that the user can interact with the service personnel through the VR client, and the service personnel transact the service according to the service request of the user. In addition, the contact center subsystem can also initiate a queuing request at any time according to the selection of the user, and initiate help seeking to service personnel so as to realize the processing of the user service more quickly.
Therefore, the embodiment provides a virtual business hall system, which feeds back the indication information of the VR resources corresponding to the service request to the VR client, and displays the obtained VR resources for the user according to the indication information, thereby realizing the service processing of the user by using the VR technology; the VR resources are utilized to display as many service identifications as possible for the user to perform service query, so that the user is prevented from performing multiple queries in a webpage in the process of target service query, and the service query efficiency and the user experience are improved; according to the resource generation request, the generated VR resources are generated in real time and fed back to the user, so that the service processing capacity of the virtual business hall and the accuracy of service processing are guaranteed; when the service processing can not be directly carried out through the virtual business hall, the video data of the service personnel are provided for the user, and the service processing capacity and efficiency of the virtual business hall system are further ensured.
A second embodiment of the present invention relates to a virtual business hall system. The second embodiment is substantially the same as the first embodiment, in this embodiment, the virtual business hall system further includes a voice recognition subsystem and a voiceprint authentication subsystem, when a user performs a business query, the user directly performs voice input, and determines a business queried by the user through the voice recognition subsystem, thereby improving the business query efficiency; when the user identity is verified, a section of audio input by the user is obtained, the voiceprint authentication subsystem identifies the user identity and feeds back a result, the user is prevented from manually inputting identity verification information, and the identity verification efficiency is improved.
A schematic structural diagram of a virtual business hall system according to this embodiment is shown in fig. 2, and includes: the system comprises a VR client, a VR background server, a business hall background server, a VR resource management server, a VR resource providing server, a service database, a contact center subsystem, a voice recognition subsystem and a voiceprint authentication subsystem.
In this embodiment, the connection relationships and functions of the VR client, the VR backend server, the business hall backend server, the VR resource management server, the VR resource providing server, the business database, and the contact center subsystem are similar to those of the modules in the first embodiment, and are not described herein again, and the connection relationships and functions of the newly added subsystems are explained below.
The voice recognition subsystem is in communication connection with the VR background server, and the voiceprint authentication subsystem is in communication connection with the VR background server.
And the voice recognition subsystem is used for determining the specific service to be inquired by the user according to the voice information input by the user through the VR client. Specifically, after a user enters a virtual business hall system through a VR client, the user directly selects a voice input function, the VR client speaks a service to be selected in a voice input mode, then the VR client transmits collected voice information to a VR background server, the VR background server forwards the voice information to a voice recognition subsystem after receiving the voice information, the voice recognition subsystem determines the specific service which the user wants to inquire and process according to the obtained voice information, and feeds back a recognized service identifier to the VR background server, and the VR background server performs subsequent flow processing according to the received service identifier.
It is worth mentioning that if the voice recognition subsystem cannot recognize the specific service corresponding to the voice input by the user, the query mark is fed back to the VR backend server, the VR backend server feeds back the indication information of the re-queried VR resource to the VR client, the VR client performs secondary query on the user, and re-acquires the statement input by the user to recognize the service to be queried and processed by the user.
The voiceprint authentication subsystem is used for receiving a voiceprint authentication request of the VR background server and carrying out identity authentication according to the voice information; and returning the identity verification result to the VR background server, wherein the VR background server acquires voice information of the user through the VR client, acquires the identity verification result of the user through interaction with the voiceprint authentication subsystem, and acquires indication information of VR resources corresponding to the service request according to the service request after the identity verification is passed. Specifically, when the identity of the user needs to be verified in the service processing process, the user is prompted to speak for a while, voice information of the user is recorded through the VR client and uploaded to the VR background server, the VR background server sends a voiceprint authentication request to the voiceprint authentication subsystem after receiving the voice information collected by the VR client, the obtained voice information of the user is transmitted to the voiceprint authentication subsystem, the voiceprint authentication subsystem analyzes the obtained voice to obtain voiceprint information in the voice of the user, the user identity verification result is judged according to whether the prestored voiceprint information of the user is matched with the obtained voiceprint information in the voice or not, the user identity verification result is fed back to the VR background server, and the VR background server performs subsequent flow operation according to the identity verification result.
The following describes a specific example of a process of processing a user service request by the VR virtual business hall system;
first, a service request input by a user is acquired. Specifically, after a user enters a virtual business hall system through a VR client, voice information input by the user is obtained through the VR client, the voice information input by the user is transmitted to a VR background server, the VR background server forwards the voice information to a voice recognition subsystem in communication connection with the VR background server after receiving the voice information input by the user through the VR client, the voice recognition subsystem analyzes the voice input by the user according to the obtained voice information, specific service to be inquired corresponding to the voice input by the user is determined, and the identification of the service corresponding to the voice input by the user is fed back to the VR background server, and the VR background server performs subsequent flow operation according to the received service identification.
If the voice identification subsystem can not identify specific services contained in the voice input by the user, feeding back preset inquiry identification to the VR client, for example, returning identification Q, after receiving the inquiry identification, the VR background server sends indication information of VR resources corresponding to the inquiry identification to the VR client, and the VR client asks the user to play the secondarily inquired VR resources according to the received indication information of the VR resources, prompts the user to input the voice again, and identifies the service inquiry again.
After a service request of a user is determined, indicating information of VR resources corresponding to the service request of the user is determined, after the indicating information of the VR resources corresponding to the service request is obtained according to the indicating information of the VR resources, the VR resources corresponding to the service request are displayed for the user, service handling is carried out, when identity verification is needed in the service handling process, the VR background server sends the indicating information of the VR resources corresponding to voiceprint authentication to a VR client, the VR client displays the VR resources of the voiceprint authentication for the user according to the received indicating information, prompts the user to input a section of speech, then the VR client records the speech input by the user and feeds the speech back to the VR background server, the VR background server sends the voiceprint authentication request to a voiceprint authentication subsystem after receiving the speech information collected by the VR client, and transmits the obtained speech information of the user to the voiceprint authentication subsystem, and analyzing the acquired voice by the voiceprint authentication subsystem to acquire voiceprint information in the voice of the user, judging the user identity verification result according to whether the prestored voiceprint information of the user is matched with the acquired voiceprint information in the voice, and feeding back the user identity verification result to the VR background server. If the identity authentication is passed, the VR background server feeds back an identity passing the identity authentication to the business hall background server, and the subsequent process is continued; if the identity authentication fails, the VR background server transmits an identifier for secondary inquiry to the VR client to prompt the user to input a section of speech again, secondary voiceprint authentication is carried out, if the secondary authentication still fails, the VR background server feeds back the identifier for authentication failure to the business hall background server, and the business hall background server carries out subsequent processes according to the authentication result.
Therefore, the embodiment provides a virtual business hall system, when a user uses the virtual business hall system to process business and determines the business to be processed by the user, the user directly inputs the business to be inquired or processed by voice, and the voice recognition subsystem determines a specific business identifier, so that the efficiency of determining the business to be processed is improved, and the business processing efficiency and the user experience are improved; when the identity is verified, the voiceprint authentication subsystem is used for verifying the identity, so that the condition that a user manually inputs identity verification information is avoided, the time required by identity verification is shortened, and the identity verification efficiency and the user experience are improved.
The third embodiment of the invention relates to a business processing method, which is applied to a VR background server in a virtual business hall system, wherein the virtual business hall system further comprises a VR client which is in communication connection with the VR background server; in this embodiment, the service processing method includes: receiving a service request sent by a VR client; acquiring indication information of VR resources corresponding to the service request according to the service request; and carrying the indication information in a response message of the service request, and sending the response message to the VR client for displaying the VR resources obtained according to the response message. By providing the indication information of the VR resources corresponding to the service request for the VR client, the VR client can display the VR resources corresponding to the user service request for the user, so that service processing is realized by using the VR resources, and the use experience of the user is improved.
A specific flowchart of the service processing method in this embodiment is shown in fig. 3, and specifically includes the following steps:
Specifically, when a user uses the virtual business hall system to perform business processing, the user inputs a business request through a VR client, and the VR backend server receives the business request sent by the VR client.
And step 302, feeding back VR resource indication information corresponding to the service request for the VR client to display the obtained VR resources.
Specifically, after a service request sent by a VR client is received by a VR background server, indication information of VR resources corresponding to the service request is obtained according to the service request; and carrying the indication information in a response message of the service request, and sending the response message to the VR client for displaying the VR resources obtained according to the response message.
In one example, the virtual business hall system further comprises: the business hall background server is in communication connection with the VR background server; when a response message containing VR resource indication information is fed back to the VR client, the VR background server sends a service request to the business hall background server, the business hall background server determines the indication information of the VR resource corresponding to the service request according to the service request sent by the VR background server and feeds the indication information back to the VR background server, and the VR background server carries the indication information of the VR resource corresponding to the service request fed back by the business hall background in the response message and sends the response message to the VR client.
In one example, the virtual business hall system further comprises: a service database for storing the corresponding relationship between the service and the VR resource; and after the VR background server sends the service request to the business hall background server, the business hall background server inquires the corresponding relation between the service stored in the service database and the VR resource, determines the indication information of the VR resource corresponding to the service request according to the inquiry result, and sends the indication information of the VR resource to the VR background server.
In one example, the virtual business hall system further comprises: the VR resource management server is respectively in communication connection with the business hall background server and the business database, and the VR resource providing server is in communication connection with the VR resource management server; when VR resource acquisition is carried out, if the indication information of the VR resources corresponding to the service request cannot be inquired, the business hall background server sends a VR resource generation request to the VR resource management server after the indication information of the VR resources corresponding to the service request is not inquired according to the corresponding relation; the VR resource management server generates VR resources in real time according to the VR resource generation request, the VR resources generated in real time or generated in advance by the VR resource management server are stored by the VR resource providing server according to the VR resources generated in real time, the corresponding relation between services stored in the service database and the VR resources is updated by the VR resource management server, the indication message of the VR resources is sent to the VR background server, and the VR client acquires the VR resources from the VR resource providing server according to the indication information of the VR resources carried in the response message.
In one example, the VR resource management server in the virtual business hall system is further configured to perform any of the following management operations on the VR resources stored by the VR resource providing server: deleting operation on VR resources, modifying operation on VR resources, adding operation on VR resources, and inquiring operation on VR resources.
In one example, the virtual business hall system further comprises: the voiceprint authentication subsystem is in communication connection with the VR background server; when identity authentication is required in the service processing process, the voiceprint authentication subsystem performs identity authentication according to the received voice information; and the VR background server acquires voice information of the user through the VR client, acquires an authentication result of the user through interaction with the voiceprint authentication subsystem, and acquires indication information of VR resources corresponding to the service request according to the service request after the authentication is passed.
In one example, the virtual business hall system further comprises: and the contact center subsystem is in communication connection with the VR background server: when the VR resources corresponding to the service requests cannot be acquired, the VR background server sends pairing requests to the contact center subsystem, the contact center subsystem receives queuing requests of the VR background server, and after support of service personnel is acquired, video data of the service personnel are transmitted to the VR client side, and users can interact with the service personnel through the VR client side.
In addition, those skilled in the art can understand that the steps of the above method are divided for clarity of description only, and the implementation can be combined into one step or split some steps, and the steps are divided into multiple steps, so long as the steps include the same logical relationship, and the steps are within the scope of the patent protection; it is within the scope of the patent to add insignificant modifications to the algorithms or processes or to introduce insignificant design changes to the core design without changing the algorithms or processes.
A fourth embodiment of the invention relates to an electronic device, as shown in fig. 4, comprising at least one processor; and a memory communicatively coupled to the at least one processor; the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the service processing method.
Where the memory and processor are connected by a bus, the bus may comprise any number of interconnected buses and bridges, the buses connecting together one or more of the various circuits of the processor and the memory. The bus may also connect various other circuits such as peripherals, voltage regulators, power management circuits, and the like, which are well known in the art, and therefore, will not be described any further herein. A bus interface provides an interface between the bus and the transceiver. The transceiver may be one element or a plurality of elements, such as a plurality of receivers and transmitters, providing a means for communicating with various other apparatus over a transmission medium. The data processed by the processor is transmitted over a wireless medium via an antenna, which further receives the data and transmits the data to the processor.
The processor is responsible for managing the bus and general processing and may also provide various functions including timing, peripheral interfaces, voltage regulation, power management, and other control functions. And the memory may be used to store data used by the processor in performing operations.
A fifth embodiment of the present invention relates to a computer-readable storage medium storing a computer program. The computer program realizes the above-described method embodiments when executed by a processor.
That is, as can be understood by those skilled in the art, all or part of the steps in the method according to the above embodiments may be implemented by a program instructing related hardware, where the program is stored in a storage medium and includes several instructions to enable a device (which may be a single chip, a chip, or the like) or a processor (processor) to execute all or part of the steps in the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
It will be understood by those of ordinary skill in the art that the foregoing embodiments are specific examples for carrying out the invention, and that various changes in form and details may be made therein without departing from the spirit and scope of the invention in practice.
Claims (10)
1. A virtual business hall system, comprising: the virtual reality VR system comprises a virtual reality VR client and a VR background server in communication connection with the VR client;
the VR client is used for sending a service request to the VR background server, receiving a response message of the service request fed back by the VR background server, and displaying the VR resource acquired according to the response message;
and the VR background server is used for acquiring indication information of VR resources corresponding to the service request according to the service request, carrying the indication information in the response message and sending the response message to the VR client.
2. The virtual business hall system of claim 1, further comprising: the business hall background server is in communication connection with the VR background server;
the VR backend server is specifically configured to send the service request to the business hall backend server, and send the VR client-side by carrying indication information of the VR resource corresponding to the service request, which is fed back by the business hall backend server, in the response message;
and the business hall background server is used for determining the indication information of the VR resources corresponding to the service request according to the service request sent by the VR background server and feeding back the indication information to the VR background server.
3. The virtual business hall system of claim 2, further comprising: a service database for storing the corresponding relationship between the service and the VR resource;
the business hall background server is specifically used for inquiring the corresponding relation between the business and the VR resources stored in the business database, and determining the indication information of the VR resources corresponding to the business request according to the inquiry result.
4. The virtual business hall system of claim 3, further comprising: the VR resource management server is respectively in communication connection with the business hall background server and the business database, and the VR resource providing server is in communication connection with the VR resource management server;
the business hall background server is also used for sending a VR resource generation request to the VR resource management server after the indication information of the VR resource corresponding to the business request is not inquired according to the corresponding relation;
the VR resource management server is used for generating VR resources in real time according to the VR resource generation request, and updating the corresponding relation between the services and the VR resources stored in the service database according to the VR resources generated in real time;
the VR resource providing server is used for storing VR resources generated by the VR resource management server in real time or generated in advance;
and the VR client is specifically used for acquiring VR resources from the VR resource providing server according to the indication information of the VR resources carried in the response message.
5. The virtual business hall system of claim 4,
the VR resource management server is further configured to perform any of the following management operations on the VR resources stored by the VR resource providing server:
deleting operation on VR resources, modifying operation on VR resources, adding operation on VR resources, and inquiring operation on VR resources.
6. The virtual business hall system according to any one of claims 1 to 5, further comprising: the voiceprint authentication subsystem is in communication connection with the VR background server;
the voiceprint authentication subsystem is used for performing identity verification according to the voice information;
and the VR background server is also used for acquiring voice information of a user through the VR client, acquiring an identity verification result of the user through interaction with the voiceprint authentication subsystem, and acquiring indication information of VR resources corresponding to the service request according to the service request after the identity verification is passed.
7. The virtual business hall system according to any one of claims 1 to 5, further comprising: a contact center subsystem in communicative connection with the VR backend server:
and the contact center subsystem is used for receiving a queuing request of the VR background server and transmitting video data of service personnel to the VR client so that a user can interact with the service personnel through the VR client.
8. A business processing method is characterized in that the method is applied to a VR background server in a virtual business hall system, and the virtual business hall system further comprises a VR client which is in communication connection with the VR background server; the method comprises the following steps:
receiving a service request sent by the VR client;
acquiring indication information of VR resources corresponding to the service request according to the service request;
and carrying the indication information in a response message of the service request, and sending the response message to the VR client for displaying the VR resources acquired according to the response message.
9. An electronic device, comprising:
at least one processor; and the number of the first and second groups,
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the business process method of claim 8.
10. A computer-readable storage medium storing a computer program, wherein the computer program, when executed by a processor, implements the service processing method of claim 8.
Priority Applications (2)
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| CN201911419005.7A CN113126744A (en) | 2019-12-31 | 2019-12-31 | Virtual business hall system, business processing method, electronic device, and storage medium |
| PCT/CN2020/137704 WO2021135989A1 (en) | 2019-12-31 | 2020-12-18 | Virtual business hall system, service processing method, electronic device and storage medium |
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| CN201911419005.7A CN113126744A (en) | 2019-12-31 | 2019-12-31 | Virtual business hall system, business processing method, electronic device, and storage medium |
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| US8966380B2 (en) * | 2009-07-21 | 2015-02-24 | UnisFair, Ltd. | Apparatus and method for a virtual environment center and venues thereof |
| US10373383B1 (en) * | 2015-09-30 | 2019-08-06 | Groupon, Inc. | Interactive virtual reality system |
| CN108235053B (en) * | 2016-12-19 | 2020-07-07 | 中国电信股份有限公司 | Interactive rendering method, device, terminal and system |
| CN107194797A (en) * | 2017-04-14 | 2017-09-22 | 广东网金控股股份有限公司 | A kind of VR banking systems based on virtual reality technology |
| CN107944906A (en) * | 2017-11-16 | 2018-04-20 | 琦境科技（北京）有限公司 | A kind of method and system for building virtual reality exhibition room |
| CN110223199A (en) * | 2018-08-01 | 2019-09-10 | 郎启红 | A kind of application system and its implementation based on position simulation real community |
| CN209912011U (en) * | 2019-04-08 | 2020-01-07 | 国网天津市电力公司客户服务中心 | Intelligent business hall system based on artificial intelligence |
| CN111210214A (en) * | 2020-01-06 | 2020-05-29 | 湖南博铭信息科技有限公司 | Virtual reality payment system and payment method thereof |
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