CN113114773A - Intelligent cabinet fault solving method and device - Google Patents
Intelligent cabinet fault solving method and device Download PDFInfo
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- CN113114773A CN113114773A CN202110405170.8A CN202110405170A CN113114773A CN 113114773 A CN113114773 A CN 113114773A CN 202110405170 A CN202110405170 A CN 202110405170A CN 113114773 A CN113114773 A CN 113114773A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
- G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
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- G—PHYSICS
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Abstract
The invention discloses a method and a device for solving the fault of an intelligent cabinet, wherein the method for solving the fault of the intelligent cabinet is used for a server and comprises the following steps: responding to the acquired fault information uploaded by the intelligent cabinet detection, integrating outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone; calling the pickup person through the outbound voice robot based on the pickup person telephone, and guiding the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology. The intelligent cabinet detection and uploading fault information is integrated to call the information outside, and the calling voice robot guides the pickup person to solve the fault based on the calling information integrated voice technology, so that the pickup person can be helped to handle a series of problems that the intelligent cabinet door cannot be opened when the fault occurs, the labor time and cost are reduced, and the efficiency and quality of express industry service are improved.
Description
Technical Field
The invention belongs to the field of voice interaction, and particularly relates to a method and a device for solving a fault of an intelligent cabinet.
Background
Express delivery trade for let user experience automatic, convenient get a service, reduce artifical delivery, adopt the intelligent cabinet to get the mode of piece by oneself like this more and more. After front-end programs such as public numbers, applets and the like receive the notice of express arrival, a user gets the express according to information such as addresses, intelligent cabinet numbers, express pickup codes and the like. After the pick-up code is input or the code is scanned, the box door for storing the user package is opened, and the user can pick up the piece. When the door is opened, the user mainly has two help seeking modes: firstly, a user dials a service hotline on an intelligent cabinet to seek for help manual service, and after receiving a call for help from the user, a seat operates in a background or sends local staff to assist in opening a cabinet door; secondly, the phone is called to the staff on site, and the box door is opened through special authority. In summary, the two modes have defects, and the fault solving method based on the voice robot can make up the defects.
Disclosure of Invention
The embodiment of the invention provides a method and a device for solving a fault of an intelligent cabinet, which are used for solving at least one of the technical problems.
In a first aspect, an embodiment of the present invention provides a method for solving a fault of an intelligent cabinet, where the method is used for a server, and includes: responding to the acquired fault information uploaded by the intelligent cabinet detection, integrating outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone; calling the pickup person through the outbound voice robot based on the pickup person telephone, and guiding the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology.
In a second aspect, an embodiment of the present invention provides a method for solving a fault of an intelligent cabinet, where the method is used for a voice robot, and includes: responding to received outbound information of a server, and contacting a pickup person based on pickup person telephone information in the outbound information, wherein the outbound information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a fault cabinet door number; in response to contacting the pickup, querying whether the pickup has successfully opened the cabinet door; if the cabinet door is not opened successfully, judging whether the pickup is the person or not at least based on the pickup name; if yes, inquiring whether the pickup person is in the intelligent cabinet place or not; and if the intelligent cabinet is in the place, guiding the pickup person to solve the fault.
In a third aspect, an embodiment of the present invention provides an intelligent cabinet fault solving apparatus, which is used for an intelligent cabinet, and includes: the second judgment program module is configured to respond to a piece taking operation of a user and judge whether the cabinet door to be taken is normally opened; and the sending program module is configured to send fault information to a server if the cabinet door to be taken is not normally opened, wherein the fault information at least comprises an intelligent cabinet location and a fault cabinet door number.
In a fourth aspect, an embodiment of the present invention provides an intelligent cabinet fault solution apparatus, which is used for a server, and includes: the acquisition integration program module is configured to respond to acquisition of fault information uploaded by intelligent cabinet detection and integrate outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone; and the calling guidance program module is configured to call the pickup person through the outbound voice robot based on the pickup person telephone, and guide the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology.
In a fifth aspect, an embodiment of the present invention provides an intelligent cabinet fault solution apparatus, which is used for a voice robot, and includes: the system comprises a receiving outbound program module, a receiving server and a receiving server, wherein the receiving outbound program module is configured to respond to outbound information received by the server and contact a pickup person based on pickup person telephone information in the outbound information, and the outbound information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a fault cabinet door number; an inquiry program module which is configured to respond to the pickup person being connected and inquire whether the pickup person successfully opens the cabinet door; the first judgment program module is configured to judge whether the pickup is the person or not at least based on the pickup name if the cabinet door is not opened successfully; the inquiry program module is configured to inquire whether the pickup person is in the intelligent cabinet location if the pickup person is the person; and the guiding program module is configured to guide the pickup person to solve the fault if the pickup person is at the intelligent cabinet position.
In a sixth aspect, an embodiment of the present invention provides an intelligent cabinet fault solving apparatus, which is used for the intelligent cabinet, and includes: the second judgment program module is configured to respond to a piece taking operation of a user and judge whether the cabinet door to be taken is normally opened; and the sending program module is configured to send fault information to a server if the cabinet door to be taken is not normally opened, wherein the fault information at least comprises an intelligent cabinet location and a fault cabinet door number.
In a seventh aspect, an electronic device is provided, which includes: at least one processor, and a memory communicatively coupled to the at least one processor, wherein the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the steps of the intelligent cabinet fault resolution method of any of the embodiments of the present invention.
In an eighth aspect, the embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program stored on a non-volatile computer-readable storage medium, and the computer program includes program instructions, which, when executed by a computer, cause the computer to execute the steps of the intelligent cabinet fault solution method according to any embodiment of the present invention.
According to the method and the device, the fault information uploaded by the intelligent cabinet detection is acquired to integrate the outbound information, and the pickup is guided to solve the fault based on the outbound information integrated voice technology through the outbound voice robot, so that a series of problems that the pickup can be helped to handle the intelligent cabinet door more efficiently, the fault cannot be opened and the like can be solved, the manual time and cost are reduced, and the efficiency and the quality of service in the express industry are improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
Fig. 1 is a flowchart of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention, which is used for a server;
fig. 2 is a flowchart of another method for solving a fault of an intelligent cabinet according to an embodiment of the present invention;
fig. 3 is a flowchart of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention, which is used for a voice robot;
fig. 4 is a flowchart of another method for solving a fault of an intelligent cabinet according to an embodiment of the present invention;
fig. 5 is a flowchart of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention, where the method is applied to the intelligent cabinet;
fig. 6 is a flowchart of a method for solving a fault of an intelligent cabinet based on a voice robot according to a specific example of the method for solving a fault of an intelligent cabinet provided in an embodiment of the present invention;
fig. 7 is a flowchart of a voice robot partial dialogue according to a specific example of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention;
fig. 8 is a flowchart illustrating software implementation of a specific example of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention;
fig. 9 is a block diagram of a fault resolution apparatus for an intelligent cabinet according to an embodiment of the present invention, which is used for a server;
fig. 10 is a block diagram of a fault resolution apparatus for an intelligent cabinet according to an embodiment of the present invention, which is used for a voice robot;
fig. 11 is a block diagram of a fault resolution apparatus for an intelligent cabinet according to an embodiment of the present invention, which is used for the intelligent cabinet;
fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, a flowchart of a method for solving a failure of an intelligent cabinet according to an embodiment of the present invention is shown, where the method is applied to a server.
As shown in fig. 1, in step 101, in response to acquiring fault information uploaded by detection of an intelligent cabinet, outbound information is integrated based on the fault information, where the outbound information at least includes: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone;
in step 102, a pickup person is called via an outbound voice robot based on the pickup person's phone, and the pickup person is guided to resolve a fault via the outbound voice robot based on the outbound information integrated voice technology.
In this embodiment, for step 101, the intelligent cabinet fault solving apparatus integrates outbound information based on fault information in response to acquiring fault information that is uploaded by the intelligent cabinet detection, for example, after receiving an express delivery message, the pickup person goes to the intelligent cabinet to pick up a pickup piece, scans a code or inputs a pickup code, and uploads the fault information to the server after detecting a fault in the case that the intelligent cabinet door cannot be opened, and the server acquires the fault information and integrates information such as the intelligent cabinet location, the faulty cabinet door number, the pickup person name, and the pickup person telephone.
Then, for step 102, the intelligent cabinet fault solving device calls the pickup person through the outbound voice robot based on the pickup person telephone, and guides the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology, for example, the pickup person is called through the pickup person telephone in the outbound information integrated by the voice robot through the server, and after the voice robot and the pickup person start voice interaction, the pickup person is guided by voice to operate on the interface of the intelligent cabinet to trigger the remote door opening service after confirming that the pickup person is a legal pickup person.
According to the method, the fault information uploaded by the intelligent cabinet detection is acquired to integrate the outbound information, and the pickup person is guided to solve the fault through the outbound voice robot based on the outbound information integrated voice technology, so that the pickup person can be helped to process a series of problems that the intelligent cabinet door is not opened when the fault occurs, the labor time and cost are reduced, and the service efficiency and quality of the express industry are improved.
Please refer to fig. 2, which shows a flowchart of another intelligent cabinet fault resolution method according to an embodiment of the present invention, and the flowchart mainly defines the steps of the flowchart of "the pickup is guided to resolve the fault based on the integration of the voice technology by the outbound voice robot based on the outbound information" in fig. 1.
As shown in fig. 2, in step 201, the pickup person is guided to operate on the interface of the intelligent cabinet to trigger a remote door opening service request based on the outbound information integrated with the voice technology through the voice robot;
in step 202, in response to acquiring the remote door opening service request, the failed cabinet door is remotely opened.
In this embodiment, for step 201, the intelligent cabinet fault solving apparatus instructs the pickup person to operate on the interface of the intelligent cabinet to trigger the remote door opening service request based on the outbound information integrated with the voice technology through the voice robot, for example, the pickup person is instructed to click the button of the remote door opening service request if the information such as the intelligent cabinet location, the failed cabinet door number, the pickup person name, the pickup person phone, and the like in the outbound information matches the information such as the pickup person name, phone, and position.
Then, for step 202, in response to acquiring the remote door opening service request, the intelligent cabinet fault solving device remotely opens the faulty cabinet door, for example, after the pickup clicks a button of the remote door opening service request, remotely calls an interface of the intelligent cabinet to assist the user in opening the cabinet door.
According to the method, the fault cabinet door is opened remotely after the pickup person is guided to operate on the interface of the intelligent cabinet by integrating the voice technology to trigger the remote door opening service request, so that the difficulty in the pickup process of the pickup person can be solved, and further, the development of intelligent guidance customer service is promoted.
In the method according to the above embodiment, the remotely opening the faulty cabinet door in response to acquiring the remote door opening service request further includes:
if the fault cabinet door is not opened, manual service is triggered, for example, the fault cabinet door is not opened, a work order fault can be created, information is sent to the delivery person to inform the delivery person of the telephone or connection of the manual service,
according to the method, manual service is triggered when the problem that the pickup person cannot be solved, so that the quality of service can be improved.
Referring to fig. 3, a flowchart of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention is shown, where the method is used for a voice robot.
As shown in fig. 3, in step 301, in response to receiving outbound information of a server, contacting a pickup person based on pickup person telephone information in the outbound information, wherein the outbound information includes a pickup person name, a pickup person telephone, a smart cabinet location, and a failed cabinet door number;
in step 302, responding to the pickup being connected, inquiring whether the pickup has successfully opened the cabinet door;
in step 303, if the door of the cabinet is not opened successfully, whether the pickup is the person is judged at least based on the name of the pickup;
in step 304, if the person is the principal, inquiring whether the pickup person is at the intelligent cabinet place;
in step 305, if at the intelligent cabinet location, the pickup is directed to resolve the fault.
In this embodiment, for step 301, in response to receiving the outbound message from the server, the intelligent cabinet fault resolution device contacts the pickup person based on the pickup person telephone message in the outbound message, for example, the pickup person does not open the cabinet door after scanning the code or inputting the pickup code, the intelligent cabinet uploads the fault message to the server, then integrates the pickup person name, the pickup person telephone, the intelligent cabinet location, the faulty cabinet door number, and other outbound messages via the server, and the voice robot receives the outbound message and then calls the pickup person based on the pickup person telephone message in the outbound message.
Then, for step 302, the intelligent cabinet fault solving device responds to the contact pickup person to inquire whether the pickup person has successfully opened the cabinet door, for example, the pickup person may have successfully opened the cabinet door to pick up the pickup piece, the intelligent cabinet detects the fault information uploaded by mistake, and under the condition that the pickup person has successfully opened the cabinet door, the intelligent cabinet can thank the pickup person to use, and reminds the pickup person to close the cabinet door.
Then, in step 303, if the pickup does not successfully open the door, it is determined whether the pickup is the person based on at least the pickup name, for example, the pickup name is queried to match the pickup name in the outbound message, and if the pickup name matches the pickup name, the person can be determined to be the person.
Thereafter, for step 304, if the pickup is the person himself, asking whether the pickup is at the location of the intelligent cabinet, for example, the voice robot asks: asking if you are beside the intelligent cabinet? And if the pickup person does not answer, waiting for the pickup person to carry out the next operation when the pickup person is beside the intelligent cabinet.
Finally, for step 305, if the pickup is at the smart bin location, the pickup is directed to resolve the fault.
According to the method, the pickup person is instructed to solve the fault after the pickup person is called and the identity and the position of the pickup person are confirmed, so that intelligent voice and intelligent logistics are combined ingeniously, and the difficulty in the pickup process of a user is solved.
In the method according to the above embodiment, after contacting the pickup based on the pickup telephone information in the outgoing call information, the method further includes:
in response to the pickup not being contacted, the pickup is notified in other ways to verify the pickup.
Please refer to fig. 4, which shows a flowchart of a method for solving a failure in an intelligent cabinet according to an embodiment of the present invention, where the flowchart mainly includes a step further defined in the flow of "determining whether the pickup is the user based on at least the pickup name" in fig. 3, where the outbound message further includes a pickup address.
As shown in fig. 4, in step 401, at least one of the pickup name, the pickup telephone and the pickup address of the pickup is queried to match the outbound message, and whether the matching is determined;
in step 402, if the two persons are consistent, the pickup person is judged to be a legal pickup person;
in step 403, if the two are not consistent, the pickup is determined not to be a legal pickup and the legal pickup is notified to verify the pickup.
In this embodiment, for step 401, the intelligent cabinet troubleshooting apparatus queries that at least one of the pickup name, the pickup phone, and the pickup address of the pickup matches the outbound message, and determines whether the two are consistent; then, for step 402, if at least one of the name, the telephone and the address of the pickup is consistent with the outbound message, the pickup is judged to be a legal pickup; finally, in step 403, if none of the pickup name, the pickup telephone and the pickup address is consistent with the outbound message, it is determined that the pickup is not a legitimate pickup and the legitimate pickup is notified to verify the pickup.
The method of the embodiment judges whether the pickup person is a legal pickup person or not by inquiring at least one of the pickup person name, the pickup person telephone and the pickup person address of the pickup person to match with the outbound message, thereby realizing safe and accurate identification of the legal pickup person.
Referring to fig. 5, a flowchart of a method for solving a fault of an intelligent cabinet according to an embodiment of the present invention is shown, where the method is used for the intelligent cabinet.
As shown in fig. 5, in step 501, in response to a pickup operation of a user, it is determined whether a cabinet door to be picked is normally opened;
in step 502, if the cabinet door to be taken is not normally opened, fault information is sent to a server, wherein the fault information at least comprises an intelligent cabinet location and a fault cabinet door number.
In this embodiment, for step 501, the intelligent cabinet fault solving apparatus responds to a pickup operation of a user, and determines whether a cabinet door to be picked is normally opened; then, for step 502, if it is detected that the cabinet door to be picked up is not normally opened, fault information is sent to the server, for example, after the pickup person receives the express delivery message, the pickup person goes to the intelligent cabinet to pick up the pickup piece and scans the code or inputs the pickup code, there is a situation that the pickup person is not operated properly or the faulty cabinet door of the intelligent cabinet is not opened, if it is detected that the pickup cabinet door is normally opened, the pickup person can be notified that the cabinet door is opened, and if it is detected that the pickup cabinet door is not normally opened, fault information is sent to the server, where the fault information at least includes the location of the intelligent cabinet and the serial number of the faulty cabinet door.
According to the method, the cabinet door to be taken is not normally opened, and fault information is sent to the server, so that the problem that the person who takes the article is called outside through the voice robot after calling outside information is integrated through the server can be solved.
It should be noted that the above method steps are not intended to limit the execution order of the steps, and in fact, some steps may be executed simultaneously or in the reverse order of the steps, which is not limited herein.
The following description is provided to enable those skilled in the art to better understand the present disclosure by describing some of the problems encountered by the inventors in implementing the present disclosure and by describing one particular embodiment of the finally identified solution.
The inventor finds that the defects in the prior art are mainly caused by the following reasons in the process of implementing the application:
the existing processing method for the intelligent cabinet in failure has the following defects:
the hotline calling mode is inefficient. Most hotlines need manual agents to answer, one agent can only answer one user at a time, and the processing efficiency is low. In addition, the manual seat can only provide service in normal working time, and a user dials a hotline when getting a part and encountering an obstacle in non-working time, so that no one can answer the part; at special festivals such as two eleven, express delivery trade work load increases sharply, and the trouble of opening the door also appears more easily in the intelligence cabinet, and the efficiency of artifical service often can not keep up with the demand this moment.
It is difficult for the calling-seeking local staff to get a timely response. The number of workers in one intelligent cabinet is limited, and is usually only 1-2. The staff need to store the packages transported to the intelligent cabinet into the idle intelligent cabinet, and send the information of express delivery arrival to the designated user by means of the system, and inform the user to get the express delivery in time. Most of the workers are not in an idle state and cannot be called at will. During non-working days, the user is also difficult to contact the staff to solve the problem in time.
The inventor also finds that on one hand, people use the intelligent cabinet to take packages more and more, most solutions are to allow workers on site to solve the problem when the door of the intelligent cabinet fails, and the intelligent cabinet with the failure is opened to help a user to take packages; few industries have thought of directing user actions to open boxes through outbound voice conversations. On the other hand, my department has the leading advantage of the experience of voice interaction for many years, and has a plurality of landing cases for introducing voice robots required by various different scenes for the express industry. These lay a solid foundation for the conception and the realization of the patent.
The scheme of the application is mainly designed and optimized from the following aspects:
in the invention, a method for solving the fault of an intelligent cabinet based on a voice robot is provided.
Referring to fig. 6, a flowchart of a method for solving a fault of an intelligent cabinet based on a voice robot according to a specific example of the method for solving a fault of an intelligent cabinet provided by an embodiment of the present invention is shown.
As shown in fig. 6, after receiving the express delivery message by the public number or the applet, the user goes to a designated intelligent cabinet to scan the code or inputs the pickup code to open the box. When the operation is improper or the intelligent cabinet is in fault, the cabinet door cannot be opened, the system can actively detect the fault of the cabinet door, and the fault information is actively uploaded to the background server. The server extracts the related information such as the location of the intelligent cabinet, the number of the corresponding cabinet door, the user telephone, the name and the like, triggers the outbound robot, confirms the user requirements, the location and the identity, guides the user to operate on the interface through the voice robot, and assists the user in opening the cabinet door by calling the cabinet-machine interface in the interaction process.
According to the fault information uploaded by the intelligent cabinet, the server integrates the information such as the address of the intelligent cabinet, the number of the intelligent cabinet, the user number, the name and the like, the specific information is shown in table 1, the phone call of the user is dialed through a PhoneNum system to trigger an outbound call, and then the calling robot and the user start to perform voice interaction.
Table 1: server integration information list
Referring to fig. 7, a partial dialogue flowchart of a voice robot according to a specific example of the intelligent cabinet fault solution method according to an embodiment of the present invention is shown.
As shown in fig. 7, firstly, asking the user whether to open the cabinet door access member, if the user answers to the access member, the conversation is ended; if the user shows that the pickup is not successful, whether the user is confirmed, and if not, the conversation is ended; in the case where the user confirms the identity, the location is queried, and an example query method is: "ask you if you are beside { Address } cabinet? "substitute the variable value of { Address } integrated by the server into the language, the same language template can be used according to different users. After the address is confirmed, inquiring whether the user is matched, if the user indicates the matching, performing voice guidance operation, such as clicking to return to a home page, clicking to take an express delivery, then clicking to take the delivery to have a problem, and finally clicking to remotely open the door. And after the user operates, inquiring whether to open the cabinet door to take the member, and judging whether the guidance is successful or creating a work order fault according to the answer. If the work order fault ends the call, further measures such as sending a short message can be taken to inform the user of the telephone or the link of the manual service.
Through voice interaction, the user opens the cabinet door under the guidance of the robot. The express service point can also know other difficulties of the user according to other answers of the user in the conversation, and then carry out manual intervention as required.
Referring to fig. 8, a flowchart of a software implementation of a specific example of the intelligent cabinet fault solution method according to an embodiment of the present invention is shown.
As shown in fig. 8, when a user operates the intelligent cabinet and encounters a situation that the cabinet door cannot be opened, the intelligent cabinet detects a problem automatically, and actively uploads fault information to the background server. After receiving the fault information, the server integrates the information such as address, user telephone, name and the like and makes voice outbound, and the outbound robot and the user start voice interaction. Firstly, basic information of a user is confirmed, whether the user himself or herself and the place where the user is located are the appointed intelligent cabinet or not is confirmed, after basic confirmation, the user is guided to carry out simple operation on a front-end interface through voice, and a remote door opening service request is triggered by clicking an appointed button.
In the process of interacting with the user, the voice robot can accurately recognize the intention and flexibly reply the corresponding dialect under the support of the voice language middlebox. The robot recognizes the user voice as a text through an automatic voice recognition technology, and recognizes a corresponding intention after natural language processing is carried out on the text; selecting different answer words according to the recognition intention result, wherein the words can refer to a template or a preset statement; and synthesizing the text into voice by means of a text-to-voice technology, and broadcasting the voice to the user. During broadcasting, different pauses are set according to different requests, for example, after broadcasting operation, the pause time is longer than that of other sentences so as to be left for a user to operate, and the user can be asked whether to enter an interface or not in the midway to determine whether to continue further operation or not.
Beta version formed by the inventor in the process of implementing the invention:
there are two main ways of providing users with respect to door-to-door failure currently on the market: calling manual customer service according to the telephone provided by the intelligent cabinet, and being capable of assisting in solving with remote control or finding nearby workers; or the user can directly find the help of the staff nearby the intelligent cabinet. These two approaches have the following disadvantages:
the efficiency of dialing a manual customer service telephone is low, the service is not easily guaranteed, the customer service cannot ensure the accuracy of a location point and a specific cabinet number of a user, and manual checking needs to be carried out in a system according to information provided by the user; and manual service is limited by time, most of the manual service is only answered by an agent in daily working hours, and the manual service is probably not on line when the user gets the work in trouble.
Finding local workers, while helped by the first time, nearby workers may not be found at all times and may be unwilling for other transactions.
The inventor finds that deeper effects are achieved in the process of implementing the invention:
this scheme can be through the voice conversation formula, and the high-efficient user of helping handles a series of problems such as intelligent cabinet door is out of order and can not open. The voice guidance provides contactless service, so that the time and cost of manual intervention are reduced, and the efficiency and quality of service in the express industry are improved.
With the rapid development of the logistics industry, the receiving and sending modes are more and more convenient, the modes requiring manual intervention are less and less, and the intelligent direction becomes a new state. According to the intelligent cabinet fault solving method based on the voice robot, intelligent voice and intelligent logistics are ingeniously combined, the difficulty encountered in the user pickup process is solved, and the development of intelligent guidance customer service is promoted.
Referring to fig. 9, a block diagram of an intelligent cabinet fault solution apparatus provided in an embodiment of the present invention is shown, for a server.
As shown in fig. 9, the intelligent cabinet troubleshooting apparatus 900 includes an acquisition integration program module 910 and a call guidance program module 920.
The acquiring and integrating program module 910 is configured to, in response to acquiring fault information uploaded by the detection of the intelligent cabinet, integrate outbound information based on the fault information, where the outbound information at least includes: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone; and a calling guidance program module 920, configured to call the pickup person via the outgoing voice robot based on the pickup person telephone, and guide the pickup person to solve the fault based on the outgoing information integrated voice technology via the outgoing voice robot.
Referring to fig. 10, a block diagram of an intelligent cabinet fault resolution device according to an embodiment of the present invention is shown, which is used for a voice robot.
As shown in fig. 10, the intelligent cabinet fault resolution apparatus 1000 includes a call-out receiving program module 1010, an inquiry program module 1020, a first judgment program module 1030, an inquiry program module 1040, and a guidance program module 1050.
The outgoing call receiving program module 1010 is configured to respond to outgoing call information received by a server, and contact a pickup person based on pickup person telephone information in the outgoing call information, wherein the outgoing call information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a failed cabinet door number; an inquiry program module 1020 configured to inquire whether the pickup has successfully opened the door in response to contacting the pickup; a first judgment program module 1030 configured to judge whether the pickup is the person based on at least the pickup name if the door is not opened successfully; the inquiry program module 1040 is configured to inquire whether the pickup person is in the intelligent cabinet location if the pickup person is the person; and a guidance program module 1050 configured to guide the pickup to resolve the failure if the pickup is at the smart locker location.
Referring to fig. 11, a block diagram of an intelligent cabinet fault resolution apparatus according to an embodiment of the present invention is shown, for use in the intelligent cabinet.
As shown in fig. 11, the intelligent cabinet fault resolution device 1100 includes a second judgment program module 1110 and a transmission program module 1120.
The second judgment program module 1110 is configured to respond to a pickup operation of a user and judge whether a cabinet door to be picked is normally opened; the sending program module 1120 is configured to send fault information to a server if the cabinet door to be taken is not normally opened, wherein the fault information at least includes an intelligent cabinet location and a fault cabinet door number.
It should be understood that the modules recited in fig. 9, 10 and 11 correspond to various steps in the methods described with reference to fig. 1, 2, 3, 4 and 5. Thus, the operations and features described above for the method and the corresponding technical effects are also applicable to the modules in fig. 9, 10 and 11, and are not described again here.
It should be noted that the modules in the embodiments of the present disclosure are not used to limit the solution of the present disclosure, for example, the acquiring integration program module may be described as integrating outbound information based on the fault information in response to acquiring fault information uploaded by the detection of the smart cabinet, where the outbound information at least includes: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone. In addition, the related function module may also be implemented by a hardware processor, for example, the acquisition integration program module may also be implemented by a processor, which is not described herein again.
In other embodiments, an embodiment of the present invention further provides a non-volatile computer storage medium, where the computer storage medium stores computer-executable instructions, and the computer-executable instructions may execute the intelligent cabinet fault solution method in any of the above method embodiments;
as one embodiment, a non-volatile computer storage medium of the present invention stores computer-executable instructions configured to:
responding to the acquired fault information uploaded by the intelligent cabinet detection, integrating outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone;
calling the pickup person through the outbound voice robot based on the pickup person telephone, and guiding the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology.
As another embodiment, a non-volatile computer storage medium of the present invention stores computer-executable instructions configured to:
responding to received outbound information of a server, and contacting a pickup person based on pickup person telephone information in the outbound information, wherein the outbound information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a fault cabinet door number;
in response to contacting the pickup, querying whether the pickup has successfully opened the cabinet door;
if the cabinet door is not opened successfully, judging whether the pickup is the person or not at least based on the pickup name;
if yes, inquiring whether the pickup person is in the intelligent cabinet place or not;
and if the intelligent cabinet is in the place, guiding the pickup person to solve the fault.
As yet another embodiment, the non-volatile computer storage medium of the present invention stores computer-executable instructions configured to:
responding to a pickup operation of a user, and judging whether a cabinet door to be picked is normally opened or not;
and if the cabinet door to be taken is not normally opened, sending fault information to a server, wherein the fault information at least comprises the intelligent cabinet location and the cabinet door number of the fault.
The non-volatile computer-readable storage medium may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to use of the smart cabinet trouble shooting device, and the like. Further, the non-volatile computer-readable storage medium may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some embodiments, the non-volatile computer readable storage medium optionally includes memory located remotely from the processor, which may be connected to the smart cabinet troubleshooting device via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
Embodiments of the present invention also provide a computer program product, which includes a computer program stored on a non-volatile computer-readable storage medium, where the computer program includes program instructions, and when the program instructions are executed by a computer, the computer is caused to execute any one of the above-mentioned intelligent cabinet fault solution methods.
Fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present invention, and as shown in fig. 12, the electronic device includes: one or more processors 1210 and a memory 1220, with one processor 1210 being an example in fig. 12. The equipment of the intelligent cabinet fault solving method can also comprise: an input device 1230 and an output device 1240. The processor 1210, memory 1220, input device 1230, and output device 1240 may be connected by a bus or other means, such as by a bus connection in fig. 12. The memory 1220 is a non-volatile computer-readable storage medium as described above. The processor 1210 executes various functional applications and data processing of the server by running nonvolatile software programs, instructions and modules stored in the memory 1220, so as to implement the intelligent cabinet fault solution method of the above method embodiment. The input device 1230 may receive input numerical or character information and generate key signal inputs related to user settings and function control of the communication compensating device. The output device 1240 may include a display device such as a display screen.
The product can execute the method provided by the embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method. For technical details that are not described in detail in this embodiment, reference may be made to the method provided by the embodiment of the present invention.
As an embodiment, the electronic device is applied to a smart cabinet failure resolution device, and is used for a client, and includes: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to cause the at least one processor to:
responding to the acquired fault information uploaded by the intelligent cabinet detection, integrating outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone;
calling the pickup person through the outbound voice robot based on the pickup person telephone, and guiding the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology.
As another embodiment, the electronic device is applied to a smart cabinet failure resolution device, and is used for a client, and includes: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to cause the at least one processor to:
responding to received outbound information of a server, and contacting a pickup person based on pickup person telephone information in the outbound information, wherein the outbound information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a fault cabinet door number;
in response to contacting the pickup, querying whether the pickup has successfully opened the cabinet door;
if the cabinet door is not opened successfully, judging whether the pickup is the person or not at least based on the pickup name;
if yes, inquiring whether the pickup person is in the intelligent cabinet place or not;
and if the intelligent cabinet is in the place, guiding the pickup person to solve the fault.
As another embodiment, the electronic device is applied to a smart cabinet failure resolution device, and is used for a client, and includes: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to cause the at least one processor to:
responding to a pickup operation of a user, and judging whether a cabinet door to be picked is normally opened or not;
and if the cabinet door to be taken is not normally opened, sending fault information to a server, wherein the fault information at least comprises the intelligent cabinet location and the cabinet door number of the fault.
The electronic device of the embodiments of the present application exists in various forms, including but not limited to:
(1) a mobile communication device: such devices are characterized by mobile communications capabilities and are primarily targeted at providing voice, data communications. Such terminals include smart phones (e.g., iphones), multimedia phones, functional phones, and low-end phones, among others.
(2) Ultra mobile personal computer device: the equipment belongs to the category of personal computers, has calculation and processing functions and generally has the characteristic of mobile internet access. Such terminals include: PDA, MID, and UMPC devices, etc., such as ipads.
(3) A portable entertainment device: such devices can display and play multimedia content. Such devices include audio and video players (e.g., ipods), handheld game consoles, electronic books, as well as smart toys and portable car navigation devices.
(4) The server is similar to a general computer architecture, but has higher requirements on processing capability, stability, reliability, safety, expandability, manageability and the like because of the need of providing highly reliable services.
(5) And other electronic devices with data interaction functions.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods of the various embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A fault solving method for an intelligent cabinet is used for a server and comprises the following steps:
responding to the acquired fault information uploaded by the intelligent cabinet detection, integrating outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone;
calling the pickup person through the outbound voice robot based on the pickup person telephone, and guiding the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology.
2. The method of claim 1, wherein the directing, via the outbound voice robot, the pickup to resolve the fault based on the outbound information integrated phonetics comprises:
guiding the pickup person to operate and trigger a remote door opening service request on an interface of the intelligent cabinet through the voice robot based on the outbound information integrated voice technology;
and responding to the acquired remote door opening service request, and remotely opening the fault cabinet door.
3. The method of claim 2, wherein said remotely opening a failed cabinet door in response to obtaining the remote door opening service request further comprises:
and if the fault cabinet door is not opened, triggering manual service.
4. A fault solving method of an intelligent cabinet is used for a voice robot and comprises the following steps:
responding to received outbound information of a server, and contacting a pickup person based on pickup person telephone information in the outbound information, wherein the outbound information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a fault cabinet door number;
in response to contacting the pickup, querying whether the pickup has successfully opened the cabinet door;
if the cabinet door is not opened successfully, judging whether the pickup is the person or not at least based on the pickup name;
if yes, inquiring whether the pickup person is in the intelligent cabinet place or not;
and if the intelligent cabinet is in the place, guiding the pickup person to solve the fault.
5. The method of claim 4, further comprising, after contacting a pickup based on pickup phone information in the outbound call information:
in response to not contacting the pick taker, the pick taker is otherwise notified to verify the pick.
6. The method of claim 4, wherein the outbound message further includes a pickup address, the determining whether the pickup is a principal based at least on the pickup name comprising:
inquiring at least one of the pickup name, the pickup telephone and the pickup address of the pickup to match with the outbound message, and judging whether the pickup name, the pickup telephone and the pickup address are consistent;
if the two persons are consistent, judging that the part taker is a legal part taker;
if not, the pickup is judged to be not a legal pickup and the legal pickup is informed to verify the pickup condition.
7. A fault solving method for an intelligent cabinet comprises the following steps:
responding to a pickup operation of a user, and judging whether a cabinet door to be picked is normally opened or not;
and if the cabinet door to be taken is not normally opened, sending fault information to a server, wherein the fault information at least comprises the intelligent cabinet location and the cabinet door number of the fault.
8. An intelligent cabinet fault solving device for a server, comprising:
the acquisition integration program module is configured to respond to acquisition of fault information uploaded by intelligent cabinet detection and integrate outbound information based on the fault information, wherein the outbound information at least comprises: the intelligent cabinet location, the failed cabinet door number, the pickup name and the pickup telephone;
and the calling guidance program module is configured to call the pickup person through the outbound voice robot based on the pickup person telephone, and guide the pickup person to solve the fault through the outbound voice robot based on the outbound information integrated voice technology.
9. An intelligent cabinet troubleshooting device for a voice robot, comprising:
the system comprises a receiving outbound program module, a receiving server and a receiving server, wherein the receiving outbound program module is configured to respond to outbound information received by the server and contact a pickup person based on pickup person telephone information in the outbound information, and the outbound information comprises a pickup person name, a pickup person telephone, an intelligent cabinet location and a fault cabinet door number;
an inquiry program module which is configured to respond to the pickup person being connected and inquire whether the pickup person successfully opens the cabinet door;
the first judgment program module is configured to judge whether the pickup is the person or not at least based on the pickup name if the cabinet door is not opened successfully;
the inquiry program module is configured to inquire whether the pickup person is in the intelligent cabinet location if the pickup person is the person;
and the guiding program module is configured to guide the pickup person to solve the fault if the pickup person is at the intelligent cabinet position.
10. An intelligent cabinet fault solving device for an intelligent cabinet, comprising:
the second judgment program module is configured to respond to a piece taking operation of a user and judge whether the cabinet door to be taken is normally opened;
and the sending program module is configured to send fault information to a server if the cabinet door to be taken is not normally opened, wherein the fault information at least comprises an intelligent cabinet location and a fault cabinet door number.
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| CN202110405170.8A CN113114773A (en) | 2021-04-15 | 2021-04-15 | Intelligent cabinet fault solving method and device |
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| CN202110405170.8A CN113114773A (en) | 2021-04-15 | 2021-04-15 | Intelligent cabinet fault solving method and device |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110335421A (en) * | 2019-07-01 | 2019-10-15 | 深圳市丰巢科技有限公司 | A kind of method, apparatus, server and the storage medium of the troubleshooting of express delivery cabinet |
| CN111885273A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Man-machine cooperation controllable intelligent voice outbound method and intelligent outbound robot platform |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110335421A (en) * | 2019-07-01 | 2019-10-15 | 深圳市丰巢科技有限公司 | A kind of method, apparatus, server and the storage medium of the troubleshooting of express delivery cabinet |
| CN111885273A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Man-machine cooperation controllable intelligent voice outbound method and intelligent outbound robot platform |
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