CN113052479A - Modeling method, sorting method and device of case sorting model - Google Patents
Modeling method, sorting method and device of case sorting model Download PDFInfo
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Abstract
The application provides a modeling method, a sorting method and a device of a case sorting model, wherein the modeling method comprises the following steps: determining the main priority of the cases to be processed according to the service attributes of the cases to be processed, and performing primary sorting on the cases to be processed according to the main priority; determining the sub-priority of the cases to be processed with the same primary priority according to at least one of case handling distance and case remaining duration, and performing secondary sorting on the cases to be processed under each primary priority according to the sub-priority; and generating case sorting queues based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model. By the method and the system, case handling personnel can acquire the cases which are in urgent need of processing at the first time, the processing cases with emphasis and priority are processed, and the information acquisition and case handling efficiency of the handling personnel is improved.
Description
Technical Field
The application relates to the technical field of data processing, in particular to a modeling method, a sorting method and a device of a case sorting model.
Background
In the application field of city management information technology, a city management command center distributes city management cases to disposal personnel, the disposal personnel check the cases distributed to the disposal personnel through terminal applications such as App on a mobile phone, and the cases are displayed on an APP interface according to a certain sequence, namely, the city management cases are displayed and sorted.
In the prior art, there are two display ordering modes for an urban management case on an application interface: sorted by the time of receipt of the case and sorted by the distance of the case. Sorting according to the receiving time of the cases, namely sorting according to the time of receiving the cases by the application of the terminal of the treating staff; and sorting according to the distance of the cases, namely sorting according to the distance from the occurrence place of the cases to the position of the treating personnel. The treating personnel check cases assigned to the treating personnel on the terminal application, the urban management cases to be treated are numerous, but the sorting dimensions of the two sorting modes are single, the case sorting is not emphasized or prioritized, and the treating personnel need to spend a large amount of time to screen out cases which need to be treated at present.
In summary, an effective solution is not obtained at present for the problem of low case handling efficiency caused by single city management case display sorting dimension in the prior art.
Disclosure of Invention
The embodiment of the application provides a modeling method, a sorting method and a device of a case sorting model, which can perform multi-dimensional sorting on cases according to business attributes, remaining duration of case handling and case distance, so that case handling personnel can acquire the cases which are in urgent need of processing at the first time, process the cases with emphasis and priority, and improve the information acquisition of the handling personnel and the case handling efficiency.
In a first aspect, an embodiment of the present application provides a method for modeling a case ranking model, including the following steps: determining the main priority of the cases to be processed according to the service attributes of the cases to be processed, and performing primary sorting on the cases to be processed according to the main priority;
determining the sub-priority of the cases to be processed with the same primary priority according to at least one of case handling distance and case remaining duration, and performing secondary sorting on the cases to be processed under each primary priority according to the sub-priority;
and generating case sorting queues based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model.
In one embodiment, the case to be processed includes at least one of the following parameters: emergency cases, lead deals, overtime cases, rework cases, other custom case categories, and other custom case sources, with the primary priority of the parameters going from high to low.
In one embodiment, the service attribute includes at least one of case type and case source.
In one embodiment, if a plurality of parameters are hit in the case to be processed, the parameter with the higher main priority is used as the service attribute for determining the main priority of the case to be processed.
In one embodiment, the step of generating the secondary priority for the case to be processed under each primary priority according to the case handling distance and the case remaining duration comprises the following steps:
scoring the case handling distance and the case remaining duration of the case to be processed to obtain a weight coefficient of the case handling distance and a weight coefficient of the case remaining duration; linearly weighting and summing the case handling distance and the case remaining duration to obtain a secondary sorting score;
and distributing the secondary priority to the cases to be processed based on the level of the secondary sorting score.
In a second aspect, an embodiment of the present application provides a case sorting method, including the following steps:
acquiring a case to be processed;
and inputting each case to be processed into the case sorting model established by the case sorting model modeling method of the first aspect, and generating the case sorting queue.
In a third aspect, an embodiment of the present application provides a modeling apparatus for a case ranking model, including: the primary sorting module is used for determining the primary priority of the case to be processed according to the service attribute of the case to be processed and performing primary sorting on the case to be processed according to the primary priority;
the second-level sequencing module is used for generating a second priority for the cases to be processed under each main priority according to at least one of the case handling distance and the case remaining duration, and performing second-level sequencing on the cases to be processed under each main priority according to the second priority;
and the queue generating module is used for generating case sorting queues based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model.
In a fourth aspect, the present application provides a case sorting apparatus, comprising: the acquisition module is used for acquiring cases to be processed;
and the sorting module is used for inputting each case to be processed into the case sorting model established by the case sorting model modeling method of the first aspect, and generating the case sorting queue.
In a fifth aspect, the present application provides an electronic device, comprising a memory and a processor, wherein the memory stores a computer program, and the processor is configured to execute the computer program to perform the case ranking model modeling method of the first aspect and the ranking method of the second aspect.
In a sixth aspect, the present application proposes a storage medium having a computer program stored therein, wherein the computer program is configured to execute the method for modeling a case ranking model according to the first aspect and the ranking method according to the second aspect when running.
The main contributions and innovation points of the invention are as follows:
the scheme provides a modeling method of a case sequencing model, cases are primarily screened and classified through business attribute information of urban management cases, the cases are used as main priorities to carry out primary sequencing on the urban management cases, then secondary sequencing is carried out by combining the remaining time of case treatment and case distance information, comprehensive sequencing display is carried out on the cases to be treated of each treating staff in a mode of combining the primary sequencing with the secondary sequencing, so that case treating staff can obtain the cases which are required to be treated at first time, the cases are treated with emphasis and priority, and the information acquisition and case treatment efficiency of the treating staff are improved. Comprehensive optimal case disposal efficiency is achieved through case display comprehensive sequencing.
The details of one or more embodiments of the application are set forth in the accompanying drawings and the description below to provide a more thorough understanding of the application.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
FIG. 1 is a flow chart of a method of modeling a case ordering model according to an embodiment of the present application;
FIG. 2 is a flow chart of a case ordering method according to an embodiment of the present application;
FIG. 3 is a block diagram of a modeling apparatus of a case ordering model according to an embodiment of the present application;
FIG. 4 is a block diagram of a case sorting apparatus according to an embodiment of the present application;
FIG. 5 is a diagram of a hardware configuration of an electronic device according to an embodiment of the present application;
FIG. 6 is a schematic diagram of an example of a modeling device of a case ranking model and a program operation of a ranking device according to an embodiment of the application;
fig. 7 is a schematic diagram of an implementation environment of a modeling device of a case ranking model and an operation of a device of a ranking device according to an embodiment of the application.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with one or more embodiments of the present specification. Rather, they are merely examples of apparatus and methods consistent with certain aspects of one or more embodiments of the specification, as detailed in the claims which follow.
It should be noted that: in other embodiments, the steps of the corresponding methods are not necessarily performed in the order shown and described herein. In some other embodiments, the method may include more or fewer steps than those described herein. Moreover, a single step described in this specification may be broken down into multiple steps for description in other embodiments; multiple steps described in this specification may be combined into a single step in other embodiments.
Example one
Fig. 1 is a flowchart of a modeling method of a case ranking model according to an embodiment of the present application, and as shown in fig. 1, the method includes the following steps S101 to S103:
s101, determining a main priority of a case to be processed according to service attributes of the case to be processed, and performing primary sorting on the case to be processed according to the main priority;
step S102, determining the sub-priority of the cases to be processed with the same main priority according to at least one of case handling distance and case remaining duration, and performing secondary sorting on the cases to be processed under each main priority according to the sub-priority;
step S103, generating case sorting queues based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model.
The modeling method of the case sequencing model provided by the embodiment of the invention determines the processing sequence of the cases to be processed of each category by performing priority sequencing on the service attributes of the cases to be processed, extracts the case handling distance and the case remaining duration under each main priority as the cases to be processed, performs priority sequencing, and finally outputs a case sequencing list. The method and the device have the advantages that indexes related to the service attributes of the cases to be processed, such as the service attributes, the handling distance, the case remaining duration and the like, are utilized for sorting, so that the sorting result has emphasis and priority, the case can be processed by the handling personnel according to the urgency and the slowness of case processing, and the condition that the case handling efficiency is low is avoided.
The scheme is different from the prior art in that cases are primarily screened and classified by using the service attribute information of the urban management cases, primary sorting is performed by using the primary priority, and cases to be processed which are arranged in front of a list are preferentially processed by processing personnel. The urban management cases under each main priority are sorted in a secondary mode, cases to be processed of each treating person are comprehensively sorted and displayed in a emphasizing mode through the combination of the primary sorting and the secondary sorting, cases which need to be processed at present can be seen and processed by the treating persons in the first time, and information obtaining and case processing efficiency of the treating persons is improved.
The modeling method of the case ranking model provided by the above embodiment combines with the model of urban management business, so that the relevant nouns of urban management business are explained.
Case type: the types of the urban management cases generally comprise a large type and a small type, the case types can classify the same type of cases, and the cases are conveniently treated, for example, the type of the urban management cases is 'urban content environment-exposed garbage', the large type belongs to the urban content environment, the small type belongs to the exposed garbage, and the problem of the urban content environment of the exposed garbage on the road surface is described.
Case sources are as follows: the urban management event is obtained by what means, and generally comprises collector reporting, public reflection, monitoring video analysis, 12319 hotline and the like.
An emergency case: in case of emergency, urgent treatment such as road surface collapse is required.
Leading and handing over: the case assigned by the leader generally needs to be treated preferentially.
Case remaining duration: urban management cases have case disposal time limits, and the remaining time is the remaining case disposal time.
Case timeout: cases that exceed the case handling deadline without completing.
A rework case: and submitting the processed case to an end case audit, and returning the case to a handler for reprocessing when the audit is not passed, so that the case becomes a rework case.
Case distance: the straight line length between the case occurrence location and the position of the treating person.
In step S101, the service attribute includes at least one of a case type and a case source.
In urban management service management, a service attribute refers to an attribute whose value can be used to distinguish the service from other services. The case type refers to the category of the urban management case, and generally includes a large category and a small category, for example, the category of the urban management case is 'urban content environment-exposed garbage', the large category belongs to the urban content environment, the small category belongs to the exposed garbage, the problem of the urban content environment of the road surface exposed garbage is described, and the case type can classify the same type of case, so that the case is convenient to process. The case source refers to the manner in which the urban management event is acquired, generally comprises collector reporting, public reflection, monitoring video analysis, 12319 hotline and the like, and can classify cases from the same source, so that the cases can be conveniently processed. Therefore, in the step, the case types and the case sources are selected to perform primary sequencing on the cases to be processed, and urban management events of different case types can be classified.
In an exemplary case sequencing model modeling method provided by the embodiment of the present invention, parameters such as an emergency case, a timeout case, a rework case, other self-defined case categories, and the like are used as case types of cases to be processed, and parameters such as a lead deal, other self-defined case sources, and the like are used as case sources of cases to be processed. And allocating a main priority to the six parameters. For example, an emergency case is assigned a ranking value of 1, a leader deal is assigned a ranking value of 2, a timeout case is assigned a ranking value of 3, a rework case is assigned a ranking value of 4, other custom case categories are assigned a ranking value of 5, and other custom case sources are assigned a ranking value of 6. And carrying out primary sorting on the cases to be processed according to the sorting values from low to high. Or assigning a ranking value 6 to the emergency case, assigning a ranking value 5 to the leadership, assigning a ranking value 4 to the overtime case, assigning a ranking value 3 to the rework case, assigning a ranking value 2 to other self-defined case types, and assigning a ranking value 1 to other self-defined case sources. And carrying out primary sorting on the cases to be processed according to the sorting values from high to low. In the present application, the parameters: the main priority of the emergency case, the lead deal, the overtime case, the rework case, other self-defined case types and other self-defined case sources is from high to low, namely, the emergency case should be preferentially processed in the case to be processed, and the sort of the list is limited to be ascending or descending.
In one embodiment, if a plurality of parameters are hit in the case to be processed, the parameter with the higher main priority is used as the service attribute for determining the main priority of the case to be processed.
Specifically, taking "assign a ranking value 1 to an emergency case and assign a ranking value 2 to leadership," as an example, when the service attribute of a certain case to be processed includes both an emergency case and a leadership, the case to be processed has two ranking values, and the case to be processed with the higher priority is taken as the final master priority of the case to be processed, in this example, the master priority of the case to be processed is 1.
Based on the step S101, the cases to be processed are classified and sorted according to the service attributes, and the cases can be disposed from high to low according to the primary priority of the sorted cases to be processed, so that the case disposing efficiency of the disposing personnel is improved.
In step S102, cases to be processed under each primary priority are subjected to secondary sorting according to the case handling distance and/or the remaining duration of the case, that is, cases to be processed under the same primary priority are subjected to secondary sorting according to the distance and the remaining duration, so that the treating staff can also process cases to be processed under the same primary priority with emphasis and priority.
In this step, the secondary sorting parameter selection may have three cases: the method comprises the steps of performing secondary sorting according to case handling distance, performing sorting according to case remaining duration, and performing sorting according to the case handling distance and the case remaining duration. In the first two modes, the second-level ranking values can be distributed according to the priorities of the first treatment with a short case handling distance and the second treatment with a long case handling distance, the second-level ranking values can be distributed according to the priorities of the first treatment with a short case remaining time and the second treatment with a long case remaining time, and the cases to be treated under the same main priority are ranked according to the second-level ranking. In addition, when the cases to be processed are comprehensively sorted according to the case handling distance and the case remaining time, a secondary sorting value needs to be solved in a linear weighted summation mode.
Specifically, in the third case, "generating a sub-priority for the case to be processed under each primary priority according to the case handling distance and the case remaining duration" specifically includes: scoring the case handling distance and the case remaining duration of the case to be processed to obtain a weight coefficient of the case handling distance and a weight coefficient of the case remaining duration; linearly weighting and summing the case handling distance and the case remaining duration to obtain a secondary sorting score; and distributing the secondary priority to the cases to be processed based on the level of the secondary sorting score.
Illustratively, in a third case, the case a and the case B under the same main priority are ranked by the modeling method of the case ranking model provided in the embodiment of the present invention:
the case A is an emergency case, the remaining time of the case is 48h, and the case distance is 10 km;
case B is an emergency case, the remaining time of the case is 24h, and the case distance is 5 km.
And (3) defining the secondary sorting score plus 1 when the remaining time of the case to be processed is 30 minutes more, and defining the distance of the case is 100 meters more and the secondary sorting score plus 1. And a weight of 0.6 is assigned to the remaining duration of the case and a weight of 0.4 is assigned to the case distance.
Calculating the second-order ranking score of case a as 48 ÷ 0.5 × 0.6+10 ÷ 0.1 × 0.4 ÷ 97.6;
the secondary ranking score for case B was calculated as 24 ÷ 0.5 × 0.6+5 ÷ 0.1 × 0.4 ÷ 48.8.
Because the secondary ranking score of case A is higher than the secondary ranking score of case B, case A is ranked behind case B, i.e., the next best priority of case B is higher under the same primary priority, and should be treated before case A.
The above-described definition of the weight coefficient is merely for explaining the present embodiment, and is not intended to limit the present invention, and the weight coefficient may be assigned according to the actual handling efficiency of the handler and the case situation in practical applications.
Example two
Based on the same concept, the present application also proposes a case sorting method, referring to fig. 2, the method comprising:
step S201, obtaining cases to be processed;
step S202, inputting each case to be processed into the case sorting model established by the modeling method of the case sorting model described in the first embodiment, and generating the case sorting queue.
The case sorting method provided by the embodiment of the invention can input the cases to be processed into the case sorting model to obtain the case sorting queue, and the treating personnel sequentially process the cases to be processed according to the case sorting queue.
In one embodiment, after "acquiring the case to be processed", the method further comprises: and distributing the service attribute, the case handling distance and/or the case remaining duration for the case to be processed.
It should be noted that, in this embodiment, the emergency case, the lead deal, the timeout case, and the rework case in the service attribute may be already configured in the terminal application, for example:
an emergency case refers to a case that is urgent and requires urgent treatment, such as road surface collapse.
The leader deal refers to the case assigned by the leader and generally needs priority treatment.
A timeout case refers to a case that has exceeded the case handling time limit without completing.
The rework case refers to a case which is processed and submitted to an end case audit, and when the audit is not passed, the case is returned to a handler for reprocessing, so that the case becomes the rework case.
When the treating person views the case through the terminal application, the service attribute of the case may be determined, or may be manually input by the treating person.
The treating staff needs to assign the business attributes to cases without the business attributes, for example, the case category of a case to be treated is: the business attribute does not belong to the four categories, so the business attribute is marked as 'the city environment-exposed garbage' and is stored as other self-defined case categories, and a primary sorting value of the case sorting model is set to be 5 when the case sorting model allocates the primary priority. Similarly, the case categories of a case to be processed are: and public reaction, wherein the case source is described to be obtained by public reflection, and the service attribute also does not belong to the four categories, so that the case source is marked as the public reaction and is stored as other self-defined case sources, and a primary sorting numerical value of the case sorting model is set to be 6 when the case sorting model is allocated with the primary priority.
To sum up, according to the first embodiment to the second embodiment, the invention provides a case sequencing model modeling method and a case sequencing method, the method primarily screens and classifies cases to be processed through business attribute information of urban management cases, performs first-level sequencing, then performs second-level sequencing by combining the remaining time length of the cases and the case distance, and performs comprehensive sequencing display on the cases to be processed of each treating staff in a mode of combining the first-level sequencing and the second-level sequencing, so that the case treating staff can obtain the cases which are in urgent need of processing at the first time and process the cases with side weight and priority, thereby improving the information acquisition and case treatment efficiency of the treating staff, and achieving comprehensive optimal case treatment efficiency through the case display comprehensive sequencing.
EXAMPLE III
Based on the same technical concept, fig. 3 exemplarily shows a modeling apparatus of a case ranking model provided by an embodiment of the present invention, including:
the primary sorting module 301 is configured to determine a primary priority of a case to be processed according to service attributes of the case to be processed, and perform primary sorting on the case to be processed according to the primary priority;
a second-level sorting module 302, configured to generate a second priority for the case to be processed under each primary priority according to at least one of a case handling distance and a case remaining duration, and perform second-level sorting for the case to be processed under each primary priority according to the second priority;
a queue generating module 303, configured to generate a case sorting queue based on the results output by the primary sorting and the secondary sorting, so as to establish the case sorting model.
Example four
Based on the same technical concept, fig. 4 exemplarily shows a case sorting apparatus provided by an embodiment of the present invention, including:
an obtaining module 401, configured to obtain a case to be processed;
a sorting module 402, configured to input each case to be processed into the case sorting model established by the modeling method of the case sorting model according to the first embodiment, and generate the case sorting queue.
EXAMPLE five
The present embodiment further provides an electronic device, referring to fig. 5, comprising a memory 504 and a processor 502, wherein the memory 504 has a computer program stored therein, and the processor 502 is configured to execute the computer program to perform the steps in any of the above method embodiments.
Specifically, the processor 502 may include a Central Processing Unit (CPU), or A Specific Integrated Circuit (ASIC), or may be configured to implement one or more integrated circuits of the embodiments of the present application.
The processor 502 reads and executes the computer program instructions stored in the memory 504 to implement the modeling method and the sorting method of the case sorting model in any of the above embodiments.
Optionally, the electronic apparatus may further include a transmission device 506 and an input/output device 508, wherein the transmission device 506 is connected to the processor 502, and the input/output device 508 is connected to the processor 502.
The transmission device 506 may be used to receive or transmit data via a network. Specific examples of the network described above may include wired or wireless networks provided by communication providers of the electronic devices. In one example, the transmission device includes a Network adapter (NIC) that can be connected to other Network devices through a base station to communicate with the internet. In one example, the transmission device 506 may be a Radio Frequency (RF) module, which is used for communicating with the internet in a wireless manner.
The input and output device 508 is used to input or output information. For example, the input/output device may be a mobile terminal, a display screen, a sound box, a microphone, a mouse, a keyboard, or other devices. In this embodiment, the input information may be service attribute information, case handling distance, case remaining duration, and the like of the case to be processed, and the input information may be a visual sorting result, a case sorting queue, a case priority sorting description, and the like.
Optionally, in this embodiment, the processor 502 may be configured to execute the following steps by a computer program:
s101, determining a main priority of a case to be processed according to service attributes of the case to be processed, and performing primary sorting on the case to be processed according to the main priority;
s102, determining the sub-priority of the cases to be processed with the same main priority according to at least one of case handling distance and case remaining duration, and performing secondary sorting on the cases to be processed under each main priority according to the sub-priority;
s103, generating a case sorting queue based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model.
S201, obtaining cases to be processed;
s202, inputting each case to be processed into the case sorting model established by the case sorting model modeling method in the first embodiment, and generating the case sorting queue.
It should be noted that, for specific examples in this embodiment, reference may be made to examples described in the foregoing embodiments and optional implementations, and details of this embodiment are not described herein again.
In addition, in combination with the modeling method and the sorting method of the case sorting model in the above embodiments, the embodiments of the present application may provide a storage medium to implement. The storage medium having stored thereon a computer program; the computer program is used for realizing the modeling method and the sorting method of the case sorting model in any one of the above embodiments when being executed by a processor.
EXAMPLE six
The application also shows an example of program operation of the case sequencing device, and the case sequencing device can be a terminal such as a smart phone and a tablet personal computer. Each unit of the case sorting apparatus of this embodiment is configured to execute each step of the embodiment corresponding to fig. 1 and fig. 2, and related descriptions in the embodiment corresponding to fig. 1 and fig. 2 and fig. 1 and fig. 2 are omitted here for brevity. As shown in fig. 6, examples of the program operation of the case sorting apparatus include:
the obtaining unit 601 is configured to obtain service attribute information of an urban management case, and includes: whether the case is an emergency case, whether the case is a leader handling case, whether the case is an overtime case, whether the case is a rework case, whether the case is a case type with self-defined sequencing, and whether the case is a case source with self-defined sequencing.
The configuration unit 602 configures a first-level ordering of the urban management cases, and generally has the following parameters: emergency cases, lead delivery, overtime cases, rework cases, other self-defined case categories and other self-defined case sources can be marked with first-level sequencing values for the above case parameters, for example, the first-level sequencing value of the emergency case is 1, the first-level sequencing value of the lead delivery is 2, the first-level sequencing value of the overtime case is 3, the first-level sequencing value of the rework case is 4, the first-level sequencing value of the self-defined case category "city environment-exposed refuse" is 5, and the first-level sequencing value of the self-defined case source "public reaction" is 6.
The calculating unit 603, when the first-level ranking score of the emergency case is defined as 1, and the score of the case disposal remaining time is added with 1 every 30 minutes, and the score of the case distance is added with 1 every 100 meters. The influence weight of the case remaining treatment time is 0.6, and the influence weight of the case distance is 0.4. Thus, an emergency case with remaining treatment time of 48h and case distance of 10km can be calculated, with a primary ranking score of 1 and a secondary ranking score of 48 ÷ 0.5 × 0.6+10 ÷ 0.1 × 0.4 ═ 97.6.
The determination unit 604: and (4) sorting the urban management cases from small to large according to the first-level sorting scores, and classifying the urban management cases which do not accord with the rules in the rest cases and arranging the urban management cases at the rearmost. When a case hits multiple first-level ordering rules, the order value is small. And under the condition that the primary sorting scores are the same, sorting the secondary sorting scores from small to large. How the urban management cases determine the sorting of cases according to the primary sorting score and the secondary sorting score has been explained in S101-S102, and the description is not repeated here.
The display unit 605: and when the display terminals such as the mobile phone and the like display the urban management cases, determining the comprehensive display ordering effect of the cases according to the rules of the primary ordering and the secondary ordering. The treating staff opens the mobile phone App to view the urban management cases, and in the S103 example, the case B is displayed on the case A, so that the case B with shorter case treatment residual time and closer case distance can be seen and processed by the treating staff more quickly. And inputting each case into a sorting model to obtain a primary sorting score and a secondary sorting score of each case, generating a case sorting queue by the sorting model, and sequentially presenting the cases on a mobile phone or other display terminals.
Through the above scheme, this embodiment shows an example of program operation of the case sorting device, and when an urban management case is displayed on a mobile phone App, service related information of the urban management case is acquired: whether the case is an emergency case, whether the case is a leader delivery case, whether the case is an overtime case, whether the case is a rework case, what the case type is, what the case source is, then, according to the information, first-level sequencing classification is made, then, the case remaining duration and the case distance of the urban management case are obtained, weight calculation is conducted on the case remaining duration and the case distance of the case, the second-level sequencing score of the case is calculated, and the comprehensive sequencing display effect of the case is determined by combining the first-level sequencing and the second-level sequencing.
EXAMPLE seven
The present application also shows an example of the operation of one of the devices of the case sorting device. Referring to fig. 7, the case sorting apparatus of this embodiment may include: a processor 701, a memory 702, and a computer program 703 stored in the memory 702 and executable on the processor 701. The processor 701 implements the steps in the above-described embodiment of the display method for comprehensive ordering of urban management cases when executing the computer program 703. The memory 702 is used to store a computer program comprising program instructions. The processor 701 is configured to execute program instructions stored by the memory 702. Wherein the processor 701, the memory 702 and the computer program 703 are configured to invoke the program instructions to perform the following operations:
configuring the primary ordering of urban management cases, generally comprising the following parameters: emergency cases, lead delivery, overtime cases, rework cases, other self-defined case categories and other self-defined case sources can be marked with first-level sequencing numerical values for the above case parameters. The urban management case secondary sorting is configured, and generally has the following parameters: case treatment remaining time, case distance. The more cases remain time, the higher the score, the farther the case is away, and then the influence weight of each of these two parameters is configured.
And (4) sorting the urban management cases from small to large according to the first-level sorting scores, and classifying the urban management cases which do not accord with the rules in the rest cases and arranging the urban management cases at the rearmost. When a case hits multiple rules, the ranking value is small.
And under the condition that the primary sorting scores are the same, sorting the secondary sorting scores from small to large.
The method comprises the steps that a handler opens a program on a terminal, for example, an App is opened on a mobile phone, when cases to be handled by the handler are loaded in an App case list, service attribute information of the cases is obtained, and the following determination is carried out.
Determining whether the case is an emergency case, determining whether the case is a lead delivery case, determining whether the case is an overtime case, determining whether the case is a rework case, determining whether the case is a self-defined ordered case type, determining whether the case is a self-defined ordered case source, and obtaining a primary ordering score of each case according to the step of S101.
And acquiring case treatment remaining time and case distance.
And inputting the case treatment remaining time and the case distance into a sorting model, and calculating a secondary sorting score of the case by the sorting model.
And inputting each case into a sorting model to obtain a primary sorting score and a secondary sorting score of each case, generating a case sorting queue by the sorting model, and sequentially presenting the cases on a mobile phone or other display terminals.
It should be understood by those skilled in the art that various features of the above embodiments can be combined arbitrarily, and for the sake of brevity, all possible combinations of the features in the above embodiments are not described, but should be considered as within the scope of the present disclosure as long as there is no contradiction between the combinations of the features.
The above examples are merely illustrative of several embodiments of the present application, and the description is more specific and detailed, but not to be construed as limiting the scope of the present application. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present application shall be subject to the appended claims.
Claims (11)
1. A modeling method of case ordering model is characterized in that,
determining the main priority of the cases to be processed according to the service attributes of the cases to be processed, and performing primary sorting on the cases to be processed according to the main priority;
determining the sub-priority of the cases to be processed with the same primary priority according to at least one of case handling distance and case remaining duration, and performing secondary sorting on the cases to be processed under each primary priority according to the sub-priority;
and generating case sorting queues based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model.
2. The method according to claim 1, wherein said business attributes include at least one of case type and case source.
3. The method of claim 1, wherein the case type comprises at least one of the following parameters: emergency cases, overtime cases, rework cases, other self-defined case categories;
the case sources include at least one of the following parameters: leadership and delivery, and other self-defined case sources;
wherein the master priority of emergency cases, leader deals, overtime cases, rework cases, other customized case categories, other customized case sources is from high to low.
4. The modeling method of case ordering model according to claim 3, wherein if said to-be-processed case hits multiple said parameters, the parameter with high primary priority is used as the business attribute for determining the primary priority of said to-be-processed case.
5. The modeling method of case sequencing model according to claim 1, wherein the "generating a sub-priority for the case to be processed under each primary priority according to the case distance to be worked on and the case remaining duration" comprises:
scoring the case handling distance and the case remaining duration of the case to be processed to obtain a weight coefficient of the case handling distance and a weight coefficient of the case remaining duration; linearly weighting and summing the case handling distance and the case remaining duration to obtain a secondary sorting score;
and distributing the secondary priority to the cases to be processed based on the level of the secondary sorting score.
6. A case ordering method, comprising:
acquiring a case to be processed;
inputting each case to be processed into the case sorting model established by the case sorting model modeling method of any claim from 1 to 5, and generating the case sorting queue.
7. Case sorting method according to claim 6, characterized in that after "acquiring case to be processed", the method further comprises:
and distributing the service attribute, the case handling distance and/or the case remaining duration for the case to be processed.
8. A modeling apparatus for a case ranking model, comprising:
the primary sorting module is used for determining the primary priority of the case to be processed according to the service attribute of the case to be processed and performing primary sorting on the case to be processed according to the primary priority;
the second-level sequencing module is used for determining the second-level priority of the cases to be processed with the same main priority according to at least one of the case handling distance and the case remaining duration, and performing second-level sequencing on the cases to be processed under each main priority according to the second-level priority;
and the queue generating module is used for generating case sorting queues based on the results output by the primary sorting and the secondary sorting so as to establish the case sorting model.
9. A case sorting apparatus, comprising:
the acquisition module is used for acquiring cases to be processed;
a sorting module, configured to input each case to be processed into the case sorting model established by the case sorting model modeling method according to any one of claims 1 to 5, and generate the case sorting queue.
10. An electronic device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to run the computer program to perform a method of modeling a case ordering model according to any of claims 1-5 and/or a method of case ordering according to any of claims 6-7.
11. A storage medium having stored thereon a computer program, wherein the computer program is arranged to perform a method of modelling a case ordering model according to any of claims 1-5 and/or a method of case ordering according to any of claims 6-7 when run.
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