CN113011614A - Equipment maintenance service big data cloud platform - Google Patents
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Abstract
The invention relates to the technical field of maintenance systems, in particular to a big data cloud platform for equipment maintenance service, which comprises: the mall system is used for the cooperative to provide the sales service of the equipment and the equipment accessories for the user; the maintenance management system is used for providing maintenance service for a user by a technician; the maintenance management system includes: the work order management module is used for establishing or editing a maintenance work order according to a request of a user side; and the work order receiving module is used for receiving order operation by a technician terminal. The equipment maintenance module is used for assisting a user or a technician in maintaining equipment faults; the equipment maintenance module comprises a maintenance guide module and is used for sending equipment data, common faults and solutions to the user side. The big data cloud platform for the equipment overhaul service can solve the problems that overhaul service is long in time consumption, accessories are difficult to purchase, cost is high and the like, and can achieve resource sharing and mutual benefits and win-win among an equipment side, a user side, an overhaul side and a platform side.
Description
Technical Field
The invention relates to the technical field of maintenance systems, in particular to a big data cloud platform for equipment maintenance service.
Background
The power electrical equipment is used for supplying power to enterprise equipment, is a foundation for ensuring stable operation of the enterprise equipment, takes an uninterruptible power supply system as an example, the uninterruptible power supply system, which is a voltage and frequency stabilizing alternating current system taking an energy storage device, a rectifier and an inverter as main components, and mainly utilizes the energy storage device such as a battery to provide uninterrupted power supply for communication network systems such as computers, servers, storage equipment, network equipment and the like, or industrial control systems, industrial equipment and the like which need to continuously operate when the problems of power failure, instantaneous power failure, voltage change and the like of the alternating current power supply occur.
Once the power equipment is out of order and abnormal, the production of users is affected. After the power equipment fails, if the user does not have an operation and maintenance department, the user may not have corresponding maintenance capability, and needs to search a manufacturer or a third-party maintenance mechanism for technical service. With the development of scientific technology and the progress of society, the system complexity of the electric power equipment is higher and higher. Accordingly, the operation and maintenance difficulty of the power electrical equipment and the professional requirement on the corresponding technical personnel are higher and higher. However, due to technical faults of technicians, long distance in the road, no spare parts in stock and the like, equipment manufacturers and merchants are difficult to ensure reliable after-sale service and technical support at present, and the problems of long time consumption for maintenance, high cost, influence on production and the like exist.
Even if a user is provided with an operation and maintenance department or finds a maintenance mechanism of a third party, due to the fact that a large number of special devices are used for a power system, for corresponding maintenance technicians, the problems that related maintenance experience is unavailable, related technical data cannot be checked, maintenance thought is unavailable, maintenance accessories are unavailable and the like may exist, and therefore the maintenance period is long, the maintenance cost is unclear, the maintenance cost is high and the like are caused.
Disclosure of Invention
The invention aims to provide an equipment overhaul service big data cloud platform, which can solve the problems of long time consumption of overhaul service, difficult purchase of accessories, high cost and the like after the user equipment fails, and can realize resource sharing and mutual win-win among an equipment party, a user party, an overhaul party and a platform party.
The application provides the following technical scheme:
an equipment servicing service big data cloud platform comprising:
the mall system is used for the cooperative to provide the sales service of the equipment and the equipment accessories for the user;
the maintenance management system is used for providing maintenance service for a user by a technician;
the service management system includes:
the work order management module is used for establishing or editing a maintenance work order according to a request of a user side;
the work order pushing module is used for pushing a maintenance work order to the technician side;
and the work order receiving module is used for receiving order operation by a technician terminal.
The technical scheme of the invention has the beneficial effects that:
the platform provided by the technical scheme of the invention integrates a mall system and an overhaul management system, and connects an equipment or accessory party, an overhaul party and a user party into a whole, thereby breaking through the traditional selling mode of power equipment.
The resource sharing, the intelligent application of monitoring data, the cooperative win-win and the man-machine-object interconnection can be realized. The system realizes that one platform integrates multi-party resources, provides multiple services, can meet market-oriented multi-aspect application, and realizes win-win.
For manufacturers or merchants of equipment and accessories, on one hand, equipment products can be sold on shelves and sales channels are expanded through the platform; on the other hand, the defects that the system can not provide effective after-sale and technical support services can be overcome; long-distance technical support is not needed, technical service departments do not need to be established in various places, spare parts do not need to be stored, and after-sale cost is reduced.
For the maintenance side, the maintenance work order can be acquired through the platform, the business income is increased, and meanwhile, corresponding technical data and maintenance accessories can be directly acquired on the platform, so that the maintenance efficiency is improved, and the maintenance difficulty is reduced.
For a user side, equipment purchasing, subsequent overhaul service, accessory purchasing and other one-stop services can be obtained through the platform, and the problems that in the prior art, overhaul service quality is poor, accessories are difficult to purchase, maintenance period is long, cost is not clear, cost is high and the like are solved.
Further, the service management system further includes:
the equipment maintenance module is used for assisting a user or a technician in maintaining equipment faults; the equipment maintenance module comprises a maintenance guiding module and is used for sending equipment information, maintenance methods, common faults and solutions of relevant equipment to the user side according to the request of the user side.
Through the equipment maintenance module, relevant equipment data, maintenance methods, solutions and the like can be provided for users or technical personnel, the users can know common faults and solutions of the equipment when in use, and meanwhile, the problem that maintenance work is difficult to develop due to the fact that the technical personnel of the existing maintenance party are not in contact with the relevant equipment, have no technical data and the like is solved.
Further, the service management system further includes:
and the equipment query module is used for querying the equipment list and the equipment information corresponding to the user side according to the request of the user side.
Through the equipment query module, the user can conveniently and uniformly check and manage the own equipment, and the user can conveniently track and maintain the equipment.
Furthermore, the equipment overhaul module also comprises an intelligent overhaul module, and the intelligent overhaul module is used for carrying out fault diagnosis on the equipment according to the equipment data and generating a diagnosis report.
The intelligent maintenance module is used for intelligently diagnosing the fault of the equipment according to the relevant equipment data of the equipment, so that a user or a technician can quickly know the fault condition of the equipment, such as fault reasons, solutions, required accessories and the like.
Further, the equipment overhaul module further comprises a remote expert overhaul module, the remote expert overhaul module is used for sending the equipment data to the expert end, and the remote expert overhaul module is further used for establishing video and voice calls between the user end and the expert end.
Aiming at the complex faults, the remote fault diagnosis of the video can be realized through the remote expert maintenance module, the expert is not needed to arrive at the site, the maintenance cost can be reduced, and the maintenance efficiency is improved.
Further, the overhaul management system further comprises an overhaul monitoring module, and the overhaul monitoring module comprises:
the maintenance video acquisition module is used for acquiring real-time maintenance video data uploaded by a technician end or a user end;
the maintenance operation identification module is used for identifying the maintenance operation of the technical staff according to the maintenance video data;
and the maintenance operation analysis module is used for comparing and analyzing the maintenance operation of the technical staff with the pre-stored standard operation to generate an operation prompt and an alarm prompt.
Through overhauing the monitoring module, carry out automatic identification and analysis to the operation of the technical staff who overhauls on-the-spot, can align according to technical staff's maintenance operation and carry out the operation suggestion, when detecting that technical staff has the maloperation, then report an emergency and ask for help or increased vigilance the suggestion, the technical staff's of avoiding on-the-spot maintenance operation violating regulations causes equipment damage.
Furthermore, the maintenance management system also comprises an account management module used for establishing a management account of the user, wherein the management account comprises a project account, a commodity account, a work order account, an equipment account and an alarm account; and the system is also used for the user side to check and manage the standing book.
Through the standing book management module, required data and files can be arranged, and related information such as projects, commodities, work orders, equipment and alarms is recorded, so that a user can conveniently and quickly inquire the required information and trace the source of the data.
Further, the mall system comprises a transaction subsystem, a shop management module and a partner management module, wherein the transaction subsystem comprises an order management module and an after-sale management module, and the shop management module is used for the partner to perform commodity management and marketing management; the cooperation manager management module is used for receiving a request for the participation of a cooperation provider, and is also used for platform managers to check and manage the participation and account numbers of the cooperation provider.
And the system further comprises a technician management module used for receiving the registration application sent by the technician end and allowing the platform manager to check the registration application of the technician. Through the technical staff management module, the technical staff information of the platform can be managed in a unified mode, and the technical staff resources are effectively integrated.
Further, still include the bid system that bids, the bid system includes:
the bid inviting information pushing module is used for pushing bid inviting information to the user and the cooperative business;
and the bidder recommending module is used for generating a recommended bidding user according to the bidding information of the bidding user and pushing the information of the recommended bidding user to the bidding user.
Through the bid inviting and bidding system, the bid inviting party and the bidding party can obtain corresponding bid inviting and bidding information, the pushing accuracy can be improved based on system recommendation, and the establishment of a cooperative relationship between the bid inviting party and the bidding party is facilitated.
Drawings
Fig. 1 is a logic block diagram of a first embodiment of a big data cloud platform for equipment overhaul service according to the present application;
fig. 2 is a logic block diagram of a second embodiment of the big data cloud platform for equipment overhaul service according to the present application.
Detailed Description
The technical scheme of the application is further explained in detail through the following specific implementation modes:
example one
As shown in fig. 1, the equipment overhaul service big data cloud platform disclosed in this embodiment includes a mall system and an overhaul management system. During specific application, the platform is deployed on a cloud server, the whole system adopts a B/S (browser/Server) and a C/S (client/server) framework, and the B/S framework and the C/S framework are matched with terminals such as a user side, a technician side, an expert side, a platform management side and a partner side for use together.
The mall system is used for the cooperative business to provide the sales service of the equipment and the equipment accessories to the user; the service management system is used for providing service for technicians to users.
The mall system comprises a transaction subsystem, a shop management module and a partner management module.
The transaction subsystem comprises an order management module, a commodity display module, an evaluation management module, an after-sale management module and the like and is used for realizing basic transaction functions of commodity display, order creation, commodity evaluation, after-sale service and the like.
The shop management module is used for the cooperative business to perform commodity management and marketing management, and the commodity management comprises commodity shelf loading and unloading processing, addition and modification of commodity introduction description and the like; the marketing management comprises commodity price setting, marketing activity equipment and tracking and checking of sales business conditions, such as sales volume, inventory and the like.
The cooperative management module is used for receiving a resident request of a cooperative, and the cooperative can apply for an account number and for resident to the platform through a cooperative end and upload audit information, such as basic information, qualification information and the like. The cooperation manager management module is also used for platform managers to check and manage the enrollment and the account numbers of the cooperation providers, and the platform managers check the enrollment requests of the cooperation providers through the platform management terminal and check according to the uploaded check information; the platform manager may also manage the account number of the partner, the shop, the product, or the like through the partner management module.
The maintenance management system includes: the equipment query module, the work order management module, the work order pushing module, the work order receiving module, the equipment maintenance module, the maintenance monitoring module, the standing book management module, the technician management module and the equipment query module are used for querying an equipment list and equipment information corresponding to the user side according to a request of the user side. Through the equipment query module, the user can conveniently and uniformly check and manage the own equipment, and the user can conveniently track and maintain the equipment.
The work order management module is used for establishing or editing a maintenance work order according to a request of a user side; specifically, the work order management module comprises a work order creating module, a work order editing module and a work order state updating module, wherein the work order creating module is used for creating a maintenance work order, when a user finds that equipment is abnormal, a request can be initiated through a user side, the work order creating module creates a maintenance work order according to the request of the user side, and the contents of equipment names, approximate problems of equipment faults, maintenance budgets, detailed addresses and the like are clear in the maintenance work order. The user can edit and modify the maintenance work order according to the requirement, such as changing the address and the like; the work order state updating module is used for updating the maintenance work order state according to the progress, in the embodiment, the maintenance work order state comprises a to-be-received order, a completed order and the like, and in other embodiments of the application, the specific maintenance work order state can be set according to actual flow requirements.
The work order pushing module is used for pushing a maintenance work order to the technician end; when the user side creates the maintenance work order, the distribution of the surrounding technicians can be checked, and the corresponding technicians can be appointed according to the requirements. In this embodiment, after the user creates the maintenance work order, the maintenance work order is all pushed to the technician end at the position where the distance from the detailed address to the detailed address is smaller than the preset value, with the detailed address in the maintenance work order as the center. In another embodiment of the application, a user enterprise has a technician of the user enterprise, the technician of the user enterprise also registers to use the service platform of the application, the user can appoint and push the maintenance work order to the technician in the enterprise of the user enterprise, and the technician of the user enterprise can also obtain technical support, accessory support and the like of the platform.
The work order receiving module is used for receiving order receiving operation by a technician end, the work order receiving module associates the technicians to corresponding maintenance work orders after receiving order receiving requests of the technician end, relevant contents of the maintenance work orders, such as user addresses, contact ways and the like, are sent to the technicians, and the work order state updating module synchronously updates the state of the maintenance work orders.
The equipment maintenance module is used for assisting a user or a technician in maintaining equipment faults; the equipment maintenance module comprises a maintenance guide module, an intelligent maintenance module and a remote expert maintenance module.
And the maintenance guidance module is used for sending equipment information, maintenance methods, common faults and solutions of related equipment to the user side or the technician side according to the request of the user side or the technician side. Users or technicians can quickly know common faults of the equipment and a solution method, and the problem that the existing technical staff of a maintenance party is difficult to carry out maintenance work due to the fact that the technical staff of the maintenance party does not contact related equipment, does not have technical data and the like can be solved.
And the intelligent maintenance module is used for carrying out fault diagnosis on the equipment according to the equipment data and generating a diagnosis report. The intelligent maintenance module is used for intelligently diagnosing the fault of the equipment according to the relevant equipment data of the equipment, so that a user or a technician can quickly know the fault condition of the equipment, such as fault reasons, solutions, required accessories and the like. The equipment data is uploaded by a user side, such as operation data, abnormal data and the like, and can be directly obtained from a platform, such as equipment models, common faults, historical overhaul information and the like, the intelligent overhaul module comprises a fault diagnosis module and a report generation module, in the embodiment, the fault diagnosis module adopts an intelligent diagnosis model to carry out intelligent diagnosis on the faults, the intelligent diagnosis model is realized based on a tensoflow frame and comprises three layers, namely an input layer, a hidden layer and an output layer, the input layer takes the equipment data as input, the output layer outputs fault diagnosis results, the report generation module is used for matching corresponding solutions from a database according to the fault diagnosis results, generating recommendation schemes, and generating diagnosis reports based on the diagnosis results and the recommendation schemes.
The remote expert overhaul module is used for sending the equipment data to the expert end and establishing video and voice calls between the user end and the expert end. Aiming at the complex faults, the remote fault diagnosis of the video can be realized through the remote expert maintenance module, the expert is not needed to arrive at the site, the maintenance cost can be reduced, and the maintenance efficiency is improved.
The maintenance monitoring module includes:
the maintenance video acquisition module is used for acquiring real-time maintenance video data uploaded by a technician end or a user end;
the maintenance operation identification module is used for identifying the maintenance operation of the technical staff according to the maintenance video data; the overhaul operation identification module identifies the overhaul operation of the technical staff by extracting key frames of the overhaul video data and identifying images.
And the maintenance operation analysis module is used for performing comparative analysis on maintenance operation of a technician and prestored standard operation to generate an operation prompt and an alarm prompt, and comprises a flow comparison module used for judging whether the maintenance operation flow of the technician is correct or not and is in compliance according to the standard operation, if not, an alarm prompt is generated, and if so, an operation prompt is produced according to a subsequent operation flow.
The operation of technicians overhauled on site is automatically identified and analyzed through the overhauling and monitoring module, operation prompt can be carried out according to the overhauling operation alignment of the technicians, when the error operation of the technicians is detected, alarm prompt is carried out, and the problem that the technicians overhauled on site are damaged due to the fact that the operators violate the operation is avoided. If when overhauing to photovoltaic inverter, detect technical staff, overhaul the operation under the condition that does not cover photovoltaic module, do not prevent that static is handled, wait for electrified device discharge and overhaul, utilize cable head or terminal box removal subassembly etc. when overhauing the operation, report an emergency and ask for help or increased vigilance the suggestion. And if the maintainer does not operate incorrectly, the attention of the subsequent operation steps is reflected.
The maintenance management system also comprises a standing book management module used for establishing a management standing book of the user, wherein the management standing book comprises a project standing book, a commodity standing book, a work order standing book, an equipment standing book and an alarm standing book; and the standing book management module is also used for the user side to check and manage the standing book. The project ledger is used for recording all information of each project, and can facilitate effective and timely tracking of the projects by a user. The commodity standing book can realize the inquiry of the specific information and the technical index of each commodity. The work order ledger records the maintenance work order, so that a user can fully know the maintenance details; the equipment ledger records each equipment parameter data, can provide parameter comparison for tourists or users when purchasing equipment, and further quickly searches and purchases the required equipment or spare parts. The warning ledger is used for recording warning prompts and enabling users to know warning information in time. Through the standing book management module, required data and files can be arranged, and related information such as projects, commodities, work orders, equipment and alarms is recorded, so that a user can conveniently and quickly inquire the required information and trace the source of the data. The working efficiency is improved, the dynamic data and the files of all departments can be conveniently obtained, and the reality and the reliability of the dynamic data and the files are ensured.
The technical staff management module is used for receiving the registration application sent by the technical staff end, auditing the registration application of the technical staff by the platform management staff, and managing the grade, commission, evaluation and the like of the technical staff. Through the technical staff management module, the technical staff information of the platform can be managed in a unified mode, and the technical staff resources are effectively integrated.
Example two
As shown in fig. 2, the present embodiment is different from the first embodiment in that the present embodiment further includes a bidding system, and the bidding system includes:
the bid inviting information pushing module is used for pushing bid inviting information to the user and the cooperative business;
and the bidder recommending module is used for generating a recommended bidding user according to the bidding information of the bidding user and pushing the information of the recommended bidding user to the bidding user.
In the embodiment, the tenderer and the bidder can obtain corresponding tendering information through the tendering and bidding system, and the pushing accuracy can be improved based on system recommendation, so that the tenderer and the bidder can be helped to establish a cooperative relationship; by further integrating the bid-tendering and bidding system into the platform, the user can carry out the steps from equipment purchase bid-tendering to equipment maintenance on the platform, and one-stop service is provided for the user.
EXAMPLE III
The difference between this embodiment and the second embodiment is that the present embodiment further includes a learning management module, where the learning management module includes a course management module and an evaluation module, the course management module is used for the user or the technician to select, purchase and learn courses, and the evaluation module is used for the user or the technician to perform self-technical evaluation. In the technical scheme of the embodiment, the learning management module can enable a user or a technician to learn online, and further solve the problems of technical faults, non-professionalism and the like of the technician.
The above are merely examples of the present invention, and the present invention is not limited to the field related to this embodiment, and the common general knowledge of the known specific structures and characteristics in the schemes is not described herein too much, and those skilled in the art can know all the common technical knowledge in the technical field before the application date or the priority date, can know all the prior art in this field, and have the ability to apply the conventional experimental means before this date, and those skilled in the art can combine their own ability to perfect and implement the scheme, and some typical known structures or known methods should not become barriers to the implementation of the present invention by those skilled in the art in light of the teaching provided in the present application. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (10)
1. The utility model provides an equipment overhauls big data cloud platform of service which characterized in that: the method comprises the following steps:
the mall system is used for the cooperative to provide the sales service of the equipment and the equipment accessories for the user;
the maintenance management system is used for providing maintenance service for a user by a technician;
the service management system includes:
the work order management module is used for establishing or editing a maintenance work order according to a request of a user side;
the work order pushing module is used for pushing a maintenance work order to the technician side;
and the work order receiving module is used for receiving order operation by a technician terminal.
2. The equipment servicing service big data cloud platform of claim 1, wherein: the service management system further includes:
the equipment maintenance module is used for assisting a user or a technician in maintaining equipment faults; the equipment maintenance module comprises a maintenance guiding module and is used for sending equipment information, maintenance methods, common faults and solutions of relevant equipment to the user side according to the request of the user side.
3. The equipment servicing service big data cloud platform of claim 2, wherein: the service management system further includes:
and the equipment query module is used for querying the equipment list and the equipment information corresponding to the user side according to the request of the user side.
4. The equipment servicing service big data cloud platform of claim 3, wherein: the equipment overhaul module also comprises an intelligent overhaul module, and the intelligent overhaul module is used for carrying out fault diagnosis on equipment according to the equipment data and generating a diagnosis report.
5. The equipment servicing service big data cloud platform of claim 4, wherein: the equipment overhaul module further comprises a remote expert overhaul module, the remote expert overhaul module is used for sending the equipment data to the expert end, and the remote expert overhaul module is further used for establishing video and voice calls between the user end and the expert end.
6. The equipment servicing service big data cloud platform of claim 5, wherein: the overhaul management system further comprises an overhaul monitoring module, and the overhaul monitoring module comprises:
the maintenance video acquisition module is used for acquiring real-time maintenance video data uploaded by a technician end or a user end;
the maintenance operation identification module is used for identifying the maintenance operation of the technical staff according to the maintenance video data;
and the maintenance operation analysis module is used for comparing and analyzing the maintenance operation of the technical staff with the pre-stored standard operation to generate an operation prompt and an alarm prompt.
7. The equipment servicing service big data cloud platform of claim 6, wherein: the maintenance management system also comprises a standing book management module used for establishing a management standing book of a user, wherein the management standing book comprises a project standing book, a commodity standing book, a work order standing book, an equipment standing book and an alarm standing book; and the system is also used for the user side to check and manage the standing book.
8. The equipment servicing service big data cloud platform of claim 7, wherein: the shop system comprises a transaction subsystem, a shop management module and a partner management module, wherein the transaction subsystem comprises an order management module and an after-sale management module, and the shop management module is used for the partner to perform commodity management and marketing management; the cooperation manager management module is used for receiving a request for the participation of a cooperation provider, and is also used for platform managers to check and manage the participation and account numbers of the cooperation provider.
9. The equipment servicing service big data cloud platform of claim 8, wherein: the system further comprises a technician management module, which is used for receiving the registration application sent by the technician end and is also used for the platform manager to check the registration application of the technician.
10. The equipment servicing service big data cloud platform of claim 9, wherein: further comprising a bidding system, the bidding system comprising:
the bid inviting information pushing module is used for pushing bid inviting information to the user and the cooperative business;
and the bidder recommending module is used for generating a recommended bidding user according to the bidding information of the bidding user and pushing the information of the recommended bidding user to the bidding user.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202110441510.2A CN113011614A (en) | 2021-04-23 | 2021-04-23 | Equipment maintenance service big data cloud platform |
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| CN202110441510.2A CN113011614A (en) | 2021-04-23 | 2021-04-23 | Equipment maintenance service big data cloud platform |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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