CN112990847A - Aging data monitoring method, device, equipment and medium - Google Patents
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Abstract
The embodiment of the invention provides a method, a device, equipment and a medium for monitoring aging data. The method comprises the following steps: acquiring a circulation rule matched with aging data for the aging data to be processed in the service node, wherein the aging data is generated according to the current service requirement in the service node; monitoring whether the circulation state of the aging data conforms to circulation rules or not; and if the circulation state does not accord with the circulation rule, executing the setting operation of the circulation rule so as to circulate the aging data to the next service node. The set operation of the circulation rule can be timely executed by monitoring the circulation state of the aging data, so that the aging data of which the circulation state is not in accordance with the circulation rule is circulated to the next service node, the aging data is prevented from being detained at the current service node, and the aging data processing efficiency is improved.
Description
Technical Field
The invention relates to the field of data processing, in particular to a method, a device, equipment and a medium for monitoring aging data.
Background
With the continuous development of internet technology, people are more and more used to ordering various services in order from a webpage or a mobile client. E.g. door cleaning service, moon-sao service.
Taking the home service as an example, when a client orders a certain home service through a client, a business system generally allocates problems to relevant personnel for follow-up processing aiming at problems encountered in the client ordering process or problems needing consultation (such as home service duration, charge, service items and the like). However, these problems are often time-consuming, and if the relevant person stays at the place of the relevant person and is not solved, the ordering willingness of the client is reduced, and even the ordering failure is caused.
Disclosure of Invention
The embodiment of the invention provides an aging data monitoring method, an aging data monitoring device, equipment and a medium, which are used for monitoring aging data and improving the efficiency of processing the aging data.
In a first aspect, an embodiment of the present invention provides an aging data monitoring method, where the aging data monitoring method
Acquiring a circulation rule matched with aging data for the aging data to be processed in the service node, wherein the aging data is generated according to the current service requirement in the service node; monitoring whether the circulation state of the aging data conforms to circulation rules or not; and if the circulation state does not accord with the circulation rule, executing the setting operation of the circulation rule so as to circulate the aging data to the next service node.
Optionally, monitoring whether a circulation state of the aging data meets a circulation rule includes: and monitoring whether the aging data is transferred to the next service node within the time period set by the transfer rule.
Optionally, monitoring whether the aging data is transferred to the next service node within a time period set by the transfer rule includes: setting a delayer based on the time period set by the circulation rule; after the time delay is timed, judging whether an operation record matched with the aging data exists in the next service node or not, wherein the operation record comprises an execution record of the set type operation indicated in the flow rule; if yes, determining that the time-efficient data flow is transferred to the next service node; if not, determining that the aging data is not transferred to the next service node.
Optionally, before monitoring whether the circulation state of the aging data conforms to the circulation rule, the method further includes: if the event to be monitored set by the circulation rule occurs, the current service node reports the event to be monitored to the trigger through the asynchronous event; the delay is started by a trigger.
Optionally, the method further comprises: the events to be monitored of the trigger are set through a configuration table or configuration items, wherein the configuration table or configuration items are configured based on the store authority.
Optionally, if the aging data is a client thread and the service node is a power node, performing a setting operation of the flow rule, including: sending a client clue from the current electric sales node to the electric sales node meeting the set circulation condition; or generating a reminding message for reminding the current electric sales node to process the client thread, and sending the reminding message to the current electric sales node.
Optionally, the method further comprises: and acquiring store operation data from the business system, and adjusting the time period, the set type operation and/or the set circulation condition set in the circulation rule according to the store operation data.
Optionally, the method further comprises: and pushing the circulation state of the aging data to related personnel.
In a second aspect, an embodiment of the present invention provides an aging data monitoring apparatus, including:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a circulation rule matched with aging data for the aging data to be processed in a service node, and the aging data is generated according to the current service requirement in the service node;
the monitoring unit is used for monitoring whether the circulation state of the aging data conforms to the circulation rule or not;
and the circulation unit is used for executing the setting operation of the circulation rule if the circulation state does not accord with the circulation rule so as to make the aging data circulate to the next service node.
Optionally, the monitoring unit is specifically configured to: and monitoring whether the aging data is transferred to the next service node within the time period set by the transfer rule.
Optionally, the monitoring unit is specifically configured to, when monitoring whether the aging data is transferred to the next service node within a time period set by the transfer rule:
setting a delayer based on the time period set by the circulation rule; after the time delay is timed, judging whether an operation record matched with the aging data exists in the next service node or not, wherein the operation record comprises an execution record of the set type operation indicated in the flow rule; if yes, determining that the time-efficient data flow is transferred to the next service node; if not, determining that the aging data is not transferred to the next service node.
Optionally, the apparatus further includes a trigger, configured to receive the event to be monitored that occurs when the current service node reports through the asynchronous event before the monitoring unit monitors whether the streaming status of the aging data conforms to the streaming rule, and start the delay. Wherein, the event to be monitored is set by the flow rule.
Optionally, the event to be listened to by the trigger is set through a configuration table or configuration item, wherein the configuration table or configuration item is configured based on the store authority.
Optionally, if the aging data is a client thread and the service node is a power node, when the circulation unit executes the setting operation of the circulation rule, the circulation unit is specifically configured to:
sending a client clue from the current electric sales node to the electric sales node meeting the set circulation condition; or generating a reminding message for reminding the current electric sales node to process the client thread, and sending the reminding message to the current electric sales node.
Optionally, the apparatus further includes a configuration unit, configured to obtain the store operation data from the business system, and adjust the time period, the setting type operation, and/or the setting of the circulation condition set in the circulation rule according to the store operation data.
Optionally, the device further includes a display unit, configured to push the circulation state of the aging data to the relevant person.
In a third aspect, an embodiment of the present invention provides an electronic device, which includes a processor and a memory, where the memory stores executable codes, and when the executable codes are executed by the processor, the processor may implement at least the aging data monitoring method in the first aspect.
An embodiment of the present invention further provides a system, including a processor and a memory, where at least one instruction, at least one program, a code set, or a set of instructions is stored in the memory, and the at least one instruction, at least one program, code set, or set of instructions is loaded and executed by the processor to implement an aging data monitoring method described above.
Embodiments of the present invention further provide a computer readable medium having stored thereon at least one instruction, at least one program, set of codes, or set of instructions, which is loaded and executed by a processor to implement an aging data monitoring method as described above.
In the technical scheme provided by the embodiment of the invention, the circulation rule matched with the aging data is obtained for the aging data to be processed in the service node, and the aging data is generated according to the current service requirement in the service node. In order to improve the transfer efficiency of the aging data, whether the transfer state of the aging data meets the transfer rule needs to be monitored, and if the transfer state does not meet the transfer rule, the setting operation of the transfer rule is executed so that the aging data is transferred to the next service node. The set operation of the circulation rule can be timely executed by monitoring the circulation state of the aging data, so that the aging data of which the circulation state is not in accordance with the circulation rule is circulated to the next service node, the aging data is prevented from being detained at the current service node, and the aging data processing efficiency is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
Fig. 1 is a schematic flow chart of a method for monitoring aging data according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of an aging data monitoring apparatus according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, and "a plurality" typically includes at least two.
The words "if", as used herein, may be interpreted as "at … …" or "at … …" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrases "if determined" or "if detected (a stated condition or event)" may be interpreted as "when determined" or "in response to a determination" or "when detected (a stated condition or event)" or "in response to a detection (a stated condition or event)", depending on the context.
In addition, the sequence of steps in each method embodiment described below is only an example and is not strictly limited.
The aging data monitoring scheme provided by the embodiment of the invention is suitable for monitoring scenes of various service data, wherein the service data has aging performance. In practical applications, for example, the aging data monitoring scheme is applied to a business consultation scene, a job matching scene and the like in a home business system. In these scenarios, the aging data monitoring scheme may monitor the processing flow of each piece of home service data in the home service system, so as to actively promote the processing flow of each piece of home service data and avoid the occurrence of a stuck business data processing flow. Of course, the aging data monitoring scheme may also be applied to other scenarios, and is not limited herein.
Taking the home service as an example, when a client orders a certain home service through a client, a business system generally allocates problems to relevant personnel for follow-up processing aiming at problems encountered in the client ordering process or problems needing consultation (such as home service duration, charge, service items and the like). However, these problems are often time-consuming, and if the relevant person stays at the place of the relevant person and is not solved, the ordering willingness of the client is reduced, and even the ordering failure is caused.
In order to solve the technical problem, embodiments of the present invention provide an aging data monitoring method, apparatus, device, and medium, which are used to monitor aging data and improve the efficiency of processing aging data. The basic idea of the aging data monitoring scheme is as follows:
in the aging data monitoring scheme, for aging data to be processed in a service node, a circulation rule matched with the aging data is obtained. Here, the aging data is generated according to the current service requirement in the service node, for example, service consultation information, service complaint information, and the like. In order to improve the circulation efficiency of the aging data, whether the circulation state of the aging data accords with the circulation rule or not can be monitored, if the circulation state does not accord with the circulation rule, the setting operation of the circulation rule is executed, so that the aging data of which the circulation state does not accord with the circulation rule is circulated to the next service node. Therefore, the card points are optimized in time for the business data processing process, the low service matching efficiency caused by the card points is avoided, and the service experience of the user is improved.
Having described the basic concepts of the aging data monitoring scheme, various non-limiting embodiments of the present invention are described in detail below.
The following describes the implementation of the aging data monitoring scheme with reference to the following embodiments.
Fig. 1 is a schematic flow chart of an aging data monitoring method according to an embodiment of the present invention. As shown in fig. 1, the aging data monitoring method includes:
101. acquiring a circulation rule matched with aging data for the aging data to be processed in the service node;
102. monitoring whether the circulation state of the aging data conforms to circulation rules or not;
103. and if the circulation state does not accord with the circulation rule, executing the setting operation of the circulation rule so as to circulate the aging data to the next service node.
In the aging data monitoring method shown in fig. 1, the setting operation of the circulation rule can be executed in time by monitoring the circulation state of the aging data, so that the aging data of which the circulation state does not conform to the circulation rule is promoted to be circulated to the next service node, the aging data is prevented from being detained at the current service node, and the processing efficiency of the aging data is improved.
101. And for the aging data to be processed in the service node, acquiring a circulation rule matched with the aging data. Wherein the aging data is generated according to the current service requirement in the service node. Specifically, in 101, a flow rule matching the aging data may be queried from the business background through a trigger. Or, corresponding circulation rules can be configured in different types of service nodes in advance to adapt to the aging data processed by the service nodes.
In practical applications, for example, it is assumed that the aging data monitoring method is applied to a thread distribution scenario, an underground service distribution scenario, and an interview scenario in store management. In these scenarios, aging data may be generated and adjusted according to store business type. For example, in a thread assignment scenario of a home service store, the aging data may be a client thread, such as client consulting information and client complaint information.
It should also be noted that the aging data may be generated by the current service node or may be streamed from a previous service node to the current service node. For example, the generation operation of the aging data may be reported to the service node through an asynchronous event.
In some embodiments, a flow rule matching the aging data may be preconfigured. In practical applications, the circulation rule matched with the aging data includes, but is not limited to, a set time period, a set type operation and/or a set circulation condition. Different circulation rules can be set for different types of aging data. For example, assuming that the aging data is a customer thread, the service node is a customer thread, and the circulation rule matched with the customer thread includes, for example, a set time period, a set type operation, and/or a set circulation condition. Specifically, in the circulation rule matched with the client thread, a set time period, such as 30 minutes, and a set type operation, such as a client thread operation, are set. Wherein client thread tracking operations such as return visits, thread tracking, and other client threads indicate content-related business processing operations.
In practical application, optionally, store operation data may be acquired from the business system, and the time period, the setting type operation and/or the setting of the circulation condition set in the circulation rule may be adjusted according to the store operation data.
Furthermore, in order to avoid the stuttering of a certain time effect data in a certain link without being transferred to the next link, i.e. the stuck point phenomenon, in 102, whether the transfer state of the time effect data conforms to the transfer rule or not may be specifically implemented as: and monitoring whether the aging data is transferred to the next service node within the time period set by the transfer rule. Optionally, the circulation state of the aging data is displayed in a display interface. For example, the circulation state of the aging data is displayed in real time in a display interface of a store-related terminal, so that the aging data is monitored conveniently.
In practical applications, a delay-and-flow rule may be used. Specifically, the monitoring of whether the aging data is transferred to the next service node within the time period set by the transfer rule in 102 may be specifically implemented as:
setting a delayer based on the time period set by the circulation rule; and after the time delay is timed, judging whether an operation record matched with the aging data exists in the next service node or not, wherein the operation record comprises an execution record of the set type operation indicated in the flow conversion rule. And if the operation record matched with the aging data exists in the next service node, determining that the aging data flow is transferred to the next service node. And if the operation record matched with the aging data does not exist in the next service node, determining that the aging data is not transferred to the next service node.
In the above steps, taking a thread allocation scenario as an example, it is assumed that the aging data is a customer thread, and the service node is an electricity sales node. Assuming that the circulation rule of the client thread includes a set time period of 1 hour, based on this, the corresponding timing of the delayer is set to 1 hour based on the time period set by the circulation rule. And after the time delay is timed, judging whether an operation record matched with the client clue exists in the next electric pin node or not.
Further, assume that the operation records matching the client thread include an execution record of a return access operation indicated in the flow rules. And if the return visit operation execution record matched with the customer thread exists in the next electric sales node, determining that the customer thread flow is transferred to the next electric sales node. And if the return visit operation execution record matched with the client thread does not exist in the next electric sales node, determining that the client thread is not transferred to the next electric sales node.
Optionally, before 102, if an event to be monitored set by the flow rule occurs, the current service node reports the occurrence of the event to be monitored to the trigger through the asynchronous event, and the delay unit is started through the trigger. In the above and following embodiments, the electric marketing node may be implemented as a store management terminal, an operation terminal of a relevant processing person, or a virtual node in a business system, which is not limited herein.
Based on the above example, it is assumed that the aging data is a customer thread and the service node is a power-off node. Based on this, if the electric sales node monitors the client thread to be processed, under this condition, the current electric sales node reports the event to be monitored, which occurs with the client thread, to the trigger through the asynchronous event, and the delay unit is started through the trigger.
Optionally, for the event to be monitored, the event to be monitored by the trigger is set through a configuration table or a configuration item, wherein the configuration table or the configuration item is configured based on the store authority. In practical application, the configuration table or configuration items can be adjusted according to store selection, and if store managers pay attention to whether an interview link is really executed after an interview is initiated in an interview scene, under the condition, events to be monitored, which are monitored by the trigger, can be configured according to the monitoring requirements. Therefore, an effective monitoring means is provided for store business development, and the management efficiency and the business data circulation efficiency of various stores are improved.
In another embodiment, the event to be monitored by the trigger can be automatically adjusted through the single rate of the store, so that the service data circulation efficiency is improved, and the transaction success rate is improved.
Further, based on the above example, it continues to be assumed that the aging data is a customer thread and the service node is a customer node. Based on this, in an optional embodiment, in 103, if the flow state does not conform to the flow rule, the setting operation of the flow rule is executed, so that the aging data flows to the next service node, which may be specifically implemented as: and sending the customer clue from the current electric sales node to the electric sales node meeting the set circulation condition.
For example, assuming that the telemarketing node is an operation terminal of a relevant processing person, based on this, a client thread is transmitted from the operation terminal of the current telemarketing advisor to the operation terminal of the telemarketing advisor that meets a set circulation condition, wherein the circulation condition may be that the current workload of the telemarketing advisor is lower than a standard workload. Alternatively, the client thread is transmitted from the operation terminal of the current telemarketing advisor to the operation terminal of the upper supervisor, and the client thread is newly assigned by the operation terminal of the upper supervisor and pushed to the operation terminal of another telemarketing advisor based on the assignment result.
Or, for example, assuming that the electric sales node is a store management terminal, based on this, a customer lead is transmitted from the current store management terminal to another store management terminal in the same city that meets the set circulation condition, where the circulation condition may be that the current workload of the store is lower than the standard workload.
In the above example, a measure of the gradiometrics may be provided in addition to the comparison with the standard workload described above. For example, a plurality of evaluation criteria may be set according to the daily, weekly, monthly, and dynamically adjusted according to store practices.
The circulation conditions related to the embodiment of the invention can be set according to the store management requirements, such as the aging data processing efficiency, the circulation rate and the store order rate of related personnel.
In practical application, optionally, in order to comprehensively show the aging data circulation process, the circulation state of the aging data can be pushed to related personnel. For example, the circulation state of the customer thread is pushed to the store manager, so that the store manager actively initiates the allocation of the customer thread again, and the circulation efficiency of the customer thread is improved. In fact, the viewing authority of the aging data can be set according to the positions of the stores, so that related personnel can view different aging data, the processing efficiency of customer threads is improved, and the execution of services is assisted.
In another alternative embodiment, 103 may be implemented as: and generating a reminding message for reminding the current electricity sales node to process the client thread, and sending the reminding message to the current electricity sales node. For example, assuming that the telemarketing node is an operation terminal of a relevant processing person, based on this, a reminder message for reminding the current telemarketing advisor to process a client thread is generated, and the reminder message is transmitted to the current telemarketing advisor. The steps are helpful for promoting the processing flow of the client thread and improving the processing efficiency of the client thread.
In practical applications, besides the above example mentioned client clues, other related processing may be performed on other aging data, and the detailed description is omitted. Other aging data are, for example, interview offer information in an interview scenario, task information in an underlying business allocation scenario, and task execution information.
In the aging data monitoring method provided by the embodiment, the setting operation of the circulation rule can be executed in time by monitoring the circulation state of the aging data, so that the aging data of which the circulation state does not conform to the circulation rule is promoted to be circulated to the next service node, the aging data is prevented from being detained at the current service node, and the processing efficiency of the aging data is improved.
Fig. 2 is a schematic flow chart of an aging data monitoring apparatus according to an embodiment of the present invention. As shown in fig. 3, the aging data monitoring apparatus includes an acquisition unit 11, a monitoring unit 12, and a circulation unit 13, wherein
The acquiring unit 11 is configured to acquire a circulation rule matched with aging data for the aging data to be processed in the service node, where the aging data is generated according to a current service requirement in the service node;
the monitoring unit 12 is used for monitoring whether the circulation state of the aging data conforms to circulation rules;
and the circulation unit 13 is configured to execute a setting operation of the circulation rule if the circulation state does not meet the circulation rule, so that the aging data is circulated to the next service node.
Optionally, the monitoring unit 12 is specifically configured to: and monitoring whether the aging data is transferred to the next service node within the time period set by the transfer rule.
Optionally, when monitoring whether the aging data is transferred to the next service node within the time period set by the transfer rule, the monitoring unit 12 is specifically configured to:
setting a delayer based on the time period set by the circulation rule; after the time delay is timed, judging whether an operation record matched with the aging data exists in the next service node or not, wherein the operation record comprises an execution record of the set type operation indicated in the flow rule; if yes, determining that the time-efficient data flow is transferred to the next service node; if not, determining that the aging data is not transferred to the next service node.
Optionally, the apparatus further includes a trigger, configured to receive the event to be monitored that occurs in the report of the current service node through the asynchronous event before the monitoring unit 12 monitors whether the streaming status of the aging data meets the streaming rule, and start the delay. Wherein, the event to be monitored is set by the flow rule.
Optionally, the event to be listened to by the trigger is set through a configuration table or configuration item, wherein the configuration table or configuration item is configured based on the store authority.
Optionally, if the aging data is a client thread and the service node is a consumer node, the circulation unit 13 is specifically configured to:
sending a client clue from the current electric sales node to the electric sales node meeting the set circulation condition; or generating a reminding message for reminding the current electric sales node to process the client thread, and sending the reminding message to the current electric sales node.
Optionally, the apparatus further includes a configuration unit, configured to obtain the store operation data from the business system, and adjust the time period, the setting type operation, and/or the setting of the circulation condition set in the circulation rule according to the store operation data.
Optionally, the device further includes a display unit, configured to push the circulation state of the aging data to the relevant person.
In practical application, the aging data monitoring device can be further implemented as follows: trigger, delay timer, calibrator, executor. The trigger is used for monitoring the service node and searching the circulation rule corresponding to the aging data according to the aging data type processed by the service node. For example, the service node reports the trigger through an asynchronous event so as to monitor the generation of the aging data. The trigger is used for monitoring a circulation rule corresponding to the aging data, and if the aging data is monitored to be generated, the delayer is started to time. And after the time delay unit finishes timing according to the circulation rule, triggering the checker to judge whether to execute specific operation specified by the circulation rule or not according to the circulation rule, such as inquiring whether to process a clue of a client or not. And if the specific operation specified by the circulation rule is not executed, the executor is started. The executor is used for transferring the aging data flow to the next service node. Such as assigning to the next telemarketing advisor or reminding the current telemarketing advisor to process the customer thread.
In the aging data monitoring device provided by the above embodiment, the setting operation of the circulation rule can be executed in time by monitoring the circulation state of the aging data, so that the aging data of which the circulation state does not conform to the circulation rule is promoted to be circulated to the next service node, the aging data is prevented from being detained at the current service node, and the aging data processing efficiency is improved.
The embodiment of the invention also provides an aging data monitoring device, which comprises a memory and a processor. The memory stores a computer program operable on the processor, and the processor executes the computer program to implement the aging data monitoring method shown in fig. 1.
The aging data monitoring device may execute the systems or methods provided in the foregoing embodiments, and details of the embodiments may refer to relevant descriptions of the foregoing embodiments, which are not described herein again.
In one possible design, the aging data monitoring method shown in fig. 1 may be implemented by an electronic device. As shown in fig. 3, the electronic device may include: a processor 21 and a memory 22. Wherein the memory 22 has stored thereon executable code which, when executed by the processor 21, at least makes the processor 21 capable of implementing the aging data monitoring method as provided in the previous embodiments. The electronic device may further include a communication interface 23 for communicating with other devices or a communication network.
In addition, an embodiment of the present invention provides a non-transitory machine-readable storage medium, on which executable code is stored, and when the executable code is executed by a processor of a wireless router, the processor is caused to execute the aging data monitoring method provided in the foregoing embodiments.
The system, method and apparatus of the embodiments of the present invention can be implemented as pure software (e.g., a software program written in Java), as pure hardware (e.g., a dedicated ASIC chip or FPGA chip), or as a system combining software and hardware (e.g., a firmware system storing fixed code or a system with a general-purpose memory and a processor), as desired.
Another aspect of the invention is a computer-readable medium having computer-readable instructions stored thereon that, when executed, perform a method of embodiments of the invention.
While various embodiments of the present invention have been described above, the above description is intended to be illustrative, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The scope of the claimed subject matter is limited only by the attached claims.
Claims (11)
1. An aging data monitoring method is characterized by comprising the following steps:
acquiring a circulation rule matched with aging data for the aging data to be processed in a service node, wherein the aging data is generated according to the current service requirement in the service node;
monitoring whether the circulation state of the aging data accords with the circulation rule or not;
and if the circulation state does not accord with the circulation rule, executing the setting operation of the circulation rule so as to make the aging data circulate to the next service node.
2. The method of claim 1, wherein the monitoring whether the circulation status of the aging data complies with the circulation rule comprises:
and monitoring whether the aging data is transferred to the next service node within the time period set by the transfer rule.
3. The method of claim 2, wherein the monitoring whether the aging data is transferred to a next service node within a time period set by the transfer rule comprises:
setting a delayer based on the time period set by the circulation rule;
after the time delay is timed out, judging whether an operation record matched with the aging data exists in a next service node or not, wherein the operation record comprises an execution record of the set type operation indicated in the circulation rule;
if yes, determining that the time-efficient data flow is transferred to the next service node; if not, determining that the aging data is not transferred to the next service node.
4. The method of claim 3, wherein before monitoring whether the circulation status of the aging data complies with the circulation rule, further comprising:
if the event to be monitored set by the circulation rule occurs, the current service node reports the event to be monitored to a trigger through an asynchronous event;
and starting the time delay device through the trigger.
5. The method of claim 4, further comprising:
setting the events to be monitored by the trigger through a configuration table or a configuration item, wherein the configuration table or the configuration item is configured based on store authorities.
6. The method of claim 1, wherein if the aging data is a customer thread and the service node is a power-off node, then
The executing the setting operation of the circulation rule comprises the following steps:
sending the customer clue from the current electricity sales node to the electricity sales node meeting the set circulation condition; or
And generating a reminding message for reminding the current electricity sales node to process the client thread, and sending the reminding message to the current electricity sales node.
7. The method of claim 1, further comprising:
and acquiring store operation data from a business system, and adjusting the time period, the set type operation and/or the set circulation condition set in the circulation rule according to the store operation data.
8. The method of claim 1, further comprising:
and pushing the circulation state of the aging data to related personnel.
9. An aging data monitoring device, the device comprising:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a circulation rule matched with aging data for the aging data to be processed in a service node, and the aging data is generated according to the current service requirement in the service node;
the monitoring unit is used for monitoring whether the circulation state of the aging data accords with the circulation rule or not;
and the circulation unit is used for executing the setting operation of the circulation rule if the circulation state does not accord with the circulation rule so as to make the aging data circulate to the next service node.
10. An electronic device, comprising: a memory, a processor; wherein the memory has stored thereon executable code which, when executed by the processor, causes the processor to perform the aging data monitoring method of any of claims 1 to 8.
11. A computer readable medium having stored thereon at least one instruction, at least one program, a set of codes, or a set of instructions, which is loaded and executed by a processor to implement the aging data monitoring method according to any one of claims 1 to 8.
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