CN112911070A - Call management system integrating field management and monitoring - Google Patents
Call management system integrating field management and monitoring Download PDFInfo
- Publication number
- CN112911070A CN112911070A CN202011434558.2A CN202011434558A CN112911070A CN 112911070 A CN112911070 A CN 112911070A CN 202011434558 A CN202011434558 A CN 202011434558A CN 112911070 A CN112911070 A CN 112911070A
- Authority
- CN
- China
- Prior art keywords
- module
- help
- signal line
- monitoring
- management
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012544 monitoring process Methods 0.000 title claims abstract description 46
- 230000002159 abnormal effect Effects 0.000 claims description 13
- 238000004891 communication Methods 0.000 claims description 9
- 238000000034 method Methods 0.000 claims description 4
- 238000011156 evaluation Methods 0.000 claims description 3
- 239000000463 material Substances 0.000 claims description 3
- 238000012546 transfer Methods 0.000 claims description 2
- 230000005856 abnormality Effects 0.000 claims 4
- 238000010586 diagram Methods 0.000 description 3
- 230000000007 visual effect Effects 0.000 description 2
- 230000006399 behavior Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 230000001815 facial effect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000008520 organization Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Alarm Systems (AREA)
Abstract
The invention discloses a call management system integrating field management and monitoring, which comprises a call access module, wherein the call access module is connected with a task distribution module through a signal line, the task distribution module is connected with a task prompt module and an automatic wiring module through the signal line, the automatic wiring module is connected with an agent module through the signal line, the agent module is connected with a help-seeking module and a switching module through the signal line, the help-seeking module is connected with a self-service inquiry module and an emergency help-seeking module through the signal line, the self-service inquiry module is connected with a database through the signal line, the emergency help-seeking module is connected with a help-seeking indicator lamp through the signal line, can show the seat that needs help through the pilot lamp of seeking help, the seat module passes through LAN signal connection monitoring host computer and emergency treatment department, and the monitoring host computer passes through the signal line and is connected with emergency treatment department, can make things convenient for on-the-spot control and provide emergency treatment.
Description
Technical Field
The invention relates to the field of call management systems, in particular to a call management system integrating field management and monitoring.
Background
In power management, emergency calls need to be made in order to deal with emergency problems in a power system, service staff of the calls are concentrated in indoor office, the management of indoor office environment and workers cannot be completed, and especially when emergency or abnormity occurs, timely help cannot be provided for the workers often, so that waste of working time is caused.
Disclosure of Invention
The invention aims to solve the defect that abnormal conditions cannot be processed in time in the prior art, and provides a call management system integrating field management and monitoring.
In order to achieve the above purposes, the technical scheme adopted by the invention is as follows:
the call management system integrating field management and monitoring comprises a call access module, wherein the call access module is connected with a task distribution module through a signal line, the task distribution module is connected with a task prompt module and an automatic wiring module through the signal line, a client is connected with the call access module, the accessed client is distributed through the task distribution module, the distributed task is prompted to relevant workers through the task prompt module, the automatic wiring module is connected with an agent module through the signal line, the agent module is used for the workers to work, the agent module is connected with a help seeking module and a switching module through the signal line, related services can be switched to the corresponding workers through the switching module, the help seeking module is used for the workers to seek help when abnormal conditions occur in problem handling, and the help seeking module is connected with a self-service query module and an emergency help seeking module through the signal line, the self-service query module is connected with the database through the signal line, and the staff can transfer the material of needs from the database through self-service query module, the module of promptly seeking help is connected with the pilot lamp of seeking help through the signal line, can show the seat that needs are sought help through the pilot lamp of seeking help to the auxiliary personnel of can being convenient for in time help, the seat module passes through LAN signal connection monitoring host and emergency treatment department, and the monitoring host is used for managing and monitoring the scene, the monitoring host passes through the signal line and is connected with the emergency treatment department, and the emergency treatment department can in time provide emergency treatment according to the information of seeking help.
Furthermore, the monitoring host is connected with the system management host through a local area network signal, the system management host is used for carrying out comprehensive management on the calling system, the system management host is connected with the authority setting module through a signal line, the authority of each user in the system can be set through the authority setting module, the system management host is connected with the mobile management end through a network, and a manager can conveniently manage the system through the mobile management end in a remote mode.
Further, the monitoring host is connected with a monitoring camera and an image recognition module through a signal line, visual monitoring can be conveniently carried out on the site through the monitoring camera, the shot images can be recognized through the image recognition module, therefore, dangerous cases can be intelligently found, the data monitoring host is connected with an emergency warning module through the signal line, and workers can be timely informed of the found dangerous cases through the emergency warning module.
Further, the emergency warning module comprises an abnormal prompt module and a voice broadcast module, the abnormal prompt module and the voice broadcast module are all connected with the system management host through signal lines, the abnormal prompt module and the voice broadcast module are all connected with the loudspeaker and the warning lamp through signal lines, the abnormal prompt module is used for prompting when the system is abnormal, the voice broadcast module is used for carrying out voice notification on the site, and the purpose of acousto-optic warning can be achieved through the cooperation of the warning lamp and the loudspeaker.
Further, the system management host is connected with the notification announcement module through a local area network signal, and can notify staff in the system in time through the notification announcement module.
Furthermore, the emergency treatment department is connected with a positioning module and an online communication module through a signal line, and can position the seat for help through the positioning module so as to conveniently and quickly implement help and provide help for the seat through the online communication module in an online communication mode.
Further, the seat module is connected with the attendance module of registering through the signal line, the attendance module of registering is used for checking staff's behavior, the attendance module of registering is connected with identification module and timing module through the signal line, can verify staff's identity through identification module, can calculate operating duration through the timing module.
Further, the identity identification module includes fingerprint identification module, face identification module, key login module and radio frequency scanning module, and fingerprint identification module, face identification module and key login module can verify staff's identity through the mode of fingerprint identification, facial recognition and key identification respectively, and radio frequency scanning module can scan the identity RFID card that the staff held to can confirm staff's identity.
Furthermore, the seat module is connected with the mobile user side and the pause waiting module through a signal line, staff can have temporary rest through the pause waiting module, and the staff can obtain statistics and evaluation reports of the working conditions of the staff through the mobile user side.
Compared with the prior art, the invention has the following beneficial effects: the invention is provided with the help seeking module and the emergency processing department, the help seeking module can be used for conveniently remembering to seek help under the abnormal condition, and the help seeking station can be used for quickly assisting under the guidance of the help seeking indicating lamp on the spot, so that the influence of the abnormal condition on the working efficiency is avoided.
Drawings
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be further described in detail with reference to the accompanying drawings, in which:
FIG. 1 is a block diagram of the system of the present invention;
FIG. 2 is a system block diagram of an emergency alert module of the present invention;
FIG. 3 is a system block diagram of an identification module of the present invention.
Detailed Description
The following description is presented to disclose the invention so as to enable any person skilled in the art to practice the invention. The preferred embodiments in the following description are given by way of example only, and other obvious variations will occur to those skilled in the art.
The call management system integrating field management monitoring and control as shown in fig. 1-3 comprises a call access module, the call access module is connected with a task distribution module through a signal line, the task distribution module is connected with a task prompt module and an automatic connection module through a signal line, a client is connected through the call access module, the accessed client is distributed through the task distribution module, the distributed task is prompted to relevant workers through the task prompt module, the automatic connection module is connected with an agent module through a signal line, the agent module is used for the workers to work, the agent module is connected with a help-seeking module and a switching module through a signal line, the relevant business can be switched to the corresponding workers through the switching module, the help-seeking module is used for the workers to seek help when abnormal conditions occur in problem handling, and the help-seeking module is connected with a self-service inquiry module and an emergency help-seeking module through a signal line, the self-service query module is connected with the database through a signal line, a worker can call needed materials from the database through the self-service query module, the emergency help module is connected with a help indicator through a signal line, the help indicator can show a seat needing help, so that auxiliary personnel can help in time, the seat module is connected with a monitoring host and an emergency treatment department through a local area network signal, the monitoring host is used for managing and monitoring the site, the monitoring host is connected with the emergency treatment department through a signal line, and the emergency treatment department can provide emergency treatment in time according to help information. The emergency treatment department may be a dedicated emergency treatment organization, or may be a related unit arranged based on some preset rule, such as a power supply unit nearest to a scene of a business or a power supply unit in a direct jurisdiction.
The monitoring host is connected with the system management host through a local area network signal, the system management host is used for carrying out comprehensive management on the calling system, the system management host is connected with the authority setting module through a signal line, the authority of each user in the system can be set through the authority setting module, the system management host is connected with the mobile management end through a network, and a manager can conveniently manage the system through the mobile management end in a remote mode. The monitoring host is connected with a monitoring camera and an image recognition module through a signal line, visual monitoring can be conveniently carried out on the site through the monitoring camera, shot images can be recognized through the image recognition module, therefore, dangerous situations can be intelligently found, the data monitoring host is connected with an emergency warning module through the signal line, and workers can be timely informed of the found dangerous situations through the emergency warning module.
The emergency warning module comprises an abnormity prompting module and a voice broadcasting module, the abnormity prompting module and the voice broadcasting module are all connected with the system management host through signal lines, the abnormity prompting module and the voice broadcasting module are all connected with the loudspeaker and the warning lamp through signal lines, the abnormity prompting module is used for prompting when the system is abnormal, the voice broadcasting module is used for carrying out voice notification on the site, and the purpose of acousto-optic warning can be achieved through the cooperation of the warning lamp and the loudspeaker.
The system management host is connected with the notification announcement module through a local area network signal, and can notify staff in the system in time through the notification announcement module. The emergency treatment department is connected with the positioning module and the online communication module through the signal line, and can position the seat of seeking help through the positioning module to help is conveniently and quickly implemented, and the online communication module can provide help for the seat through the online communication mode.
The attendance checking-in module is connected with an identity recognition module and a timing module through a signal line, can verify the identity of the working personnel through the identity recognition module, and can calculate the working duration through the timing module. The identity identification module comprises a fingerprint identification module, a face identification module, a secret key login module and a radio frequency scanning module, the fingerprint identification module, the face identification module and the secret key login module can respectively verify the identity of a worker through fingerprint identification, face identification and secret key identification, and the radio frequency scanning module can scan an identity RFID card held by the worker, so that the identity of the worker can be confirmed.
The seat module is connected with the mobile user side and the pause waiting module through a signal line, staff can have temporary rest through the pause waiting module, and the staff at the mobile user side can obtain statistics and evaluation reports of the working conditions of the staff.
The embodiments are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same or similar parts among the embodiments are referred to each other. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.
Those of skill would further appreciate that the elements and steps of the various examples described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the components and steps of the various examples have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The principles and embodiments of the present invention have been described herein using specific examples, which are presented solely to aid in the understanding of the principles of the invention and the core concepts thereof, and the description and claims show and describe the basic principles, broad features and advantages of the invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, which are merely illustrative of the principles of the invention, but that various changes and modifications may be made without departing from the spirit and scope of the invention, which fall within the scope of the invention as claimed.
Claims (9)
1. The call management system integrated with field management monitoring comprises a call access module and is characterized in that the call access module is connected with a task distribution module through a signal line, the task distribution module is connected with a task prompt module and an automatic wiring module through the signal line, a client is connected with the call access module, the accessed client is distributed through the task distribution module, the distributed task is prompted to relevant workers through the task prompt module, the automatic wiring module is connected with a seat module through the signal line, the seat module is used for the workers to work, the seat module is connected with a help seeking module and a switching module through the signal line, the relevant service can be switched to the corresponding workers through the switching module, and the help seeking module is used for the workers to seek help when abnormal conditions occur in the process of problems, the utility model discloses a help module, including seeking help module, database, staff and monitor host computer, seek help module, help module and signal line connection self-service inquiry module and urgent help module, seek help module and signal line connection self-service inquiry module and have a database, and the staff can transfer the material of needs from the database through self-service inquiry module, urgent help module has the indicator of seeking help through signal line connection, can show the seat that needs to seek help through the indicator of seeking help to can be convenient for the auxiliary staff in time help, the seat module passes through LAN signal connection monitoring host computer and emergency treatment department, and the monitoring host computer is used for managing and controlling the scene, the monitoring host computer passes through the signal line and is connected with the emergency treatment department, and the emergency treatment department can in time provide emergency treatment according to the information of seeking help.
2. The call management system integrating field management and monitoring as claimed in claim 1, wherein the monitoring host is connected to the system management host through a lan signal, the system management host is used for performing integrated management on the call system, the system management host is connected to the authority setting module through a signal line, the authority of each user in the system can be set through the authority setting module, the system management host is connected to the mobile management terminal through a network, and a manager can conveniently manage the system remotely through the mobile management terminal.
3. The call management system integrated with field management and monitoring of claim 2, wherein the monitoring host is connected to the monitoring camera and the image recognition module through a signal line, the monitoring camera can conveniently and visually monitor the field, the image recognition module can recognize the shot image, so that the dangerous case can be intelligently discovered, the data monitoring host is connected to the emergency warning module through a signal line, and the discovered dangerous case can be timely notified to the worker through the emergency warning module.
4. The call management system integrating field management and monitoring according to claim 3, wherein the emergency warning module comprises an abnormality prompting module and a voice broadcasting module, the abnormality prompting module and the voice broadcasting module are both connected with the system management host through signal lines, the abnormality prompting module and the voice broadcasting module are both connected with a loudspeaker and a warning lamp through signal lines, the abnormality prompting module is used for prompting when the system is abnormal, the voice broadcasting module is used for carrying out voice notification on the field, and the purpose of acousto-optic warning can be achieved through the cooperation of the warning lamp and the loudspeaker.
5. The call management system with field management and monitoring functions as claimed in claim 2, wherein the system management host is connected to the notification/announcement module through a local area network signal, and the notification/announcement module can notify staff in the system in time.
6. The call management system integrated with on-site management and monitoring of claim 1, wherein the emergency treatment department is connected with a positioning module and an on-line communication module through a signal line, and a help seeking seat can be positioned through the positioning module so as to facilitate quick help implementation, and the on-line communication module can provide help for the help seeking seat through on-line communication.
7. The call management system integrating field management and monitoring of claim 1, wherein the seat module is connected with an attendance check-in module through a signal line, the attendance check-in module is used for checking the working condition of a worker, the attendance check-in module is connected with an identity recognition module and a timing module through a signal line, the identity of the worker can be verified through the identity recognition module, and the working duration can be calculated through the timing module.
8. The call management system integrating field management and monitoring of claim 7, wherein the identity recognition module comprises a fingerprint recognition module, a face recognition module, a key login module and a radio frequency scanning module, the fingerprint recognition module, the face recognition module and the key login module can verify the identity of a worker respectively through fingerprint recognition, face recognition and key recognition, and the radio frequency scanning module can scan an identity RFID card held by the worker, so that the identity of the worker can be confirmed.
9. The call management system with field management and monitoring functions as claimed in claim 1, wherein the agent module is connected to the mobile user terminal and the pause waiting module through a signal line, and the staff can take temporary rest through the pause waiting module and can obtain the statistics and evaluation report of the working condition of the staff through the mobile user terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011434558.2A CN112911070A (en) | 2020-12-10 | 2020-12-10 | Call management system integrating field management and monitoring |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011434558.2A CN112911070A (en) | 2020-12-10 | 2020-12-10 | Call management system integrating field management and monitoring |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112911070A true CN112911070A (en) | 2021-06-04 |
Family
ID=76111534
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011434558.2A Pending CN112911070A (en) | 2020-12-10 | 2020-12-10 | Call management system integrating field management and monitoring |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112911070A (en) |
Citations (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102625005A (en) * | 2012-03-05 | 2012-08-01 | 广东天波信息技术股份有限公司 | Call center system with function of real-timely monitoring service quality and implement method of call center system |
| CN202939685U (en) * | 2012-11-19 | 2013-05-15 | 浙江省电力公司供电服务中心 | Office system for electric power customer service center |
| CN107682576A (en) * | 2017-10-26 | 2018-02-09 | 平安科技（深圳）有限公司 | Client's inlet wire distribution method, system, computer equipment and storage medium |
| CN108881850A (en) * | 2018-07-24 | 2018-11-23 | 西安科技大学 | A kind of engineering management monitoring system |
| CN109922215A (en) * | 2019-01-08 | 2019-06-21 | 平安科技（深圳）有限公司 | Client service center's work dispatching method, device, computer equipment and storage medium |
| CN110599657A (en) * | 2019-09-30 | 2019-12-20 | 浙江树人学院（浙江树人大学） | Access control monitoring system and method based on image recognition technology |
| CN210469390U (en) * | 2019-12-04 | 2020-05-05 | 青岛联合创智科技有限公司 | Wisdom campus security protection system |
| KR20200080590A (en) * | 2018-12-27 | 2020-07-07 | 효성아이티엑스(주) | Computing device for executing smart contact center service |
| CN111885273A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Man-machine cooperation controllable intelligent voice outbound method and intelligent outbound robot platform |
| CN111885272A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Intelligent call-out method for supporting telephone by call center seat and intelligent call center system |
| CN211930738U (en) * | 2020-05-12 | 2020-11-13 | 新疆泰克软件开发有限公司 | Three-level management visual talkback emergency processing system |
-
2020
- 2020-12-10 CN CN202011434558.2A patent/CN112911070A/en active Pending
Patent Citations (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102625005A (en) * | 2012-03-05 | 2012-08-01 | 广东天波信息技术股份有限公司 | Call center system with function of real-timely monitoring service quality and implement method of call center system |
| CN202939685U (en) * | 2012-11-19 | 2013-05-15 | 浙江省电力公司供电服务中心 | Office system for electric power customer service center |
| CN107682576A (en) * | 2017-10-26 | 2018-02-09 | 平安科技（深圳）有限公司 | Client's inlet wire distribution method, system, computer equipment and storage medium |
| CN108881850A (en) * | 2018-07-24 | 2018-11-23 | 西安科技大学 | A kind of engineering management monitoring system |
| KR20200080590A (en) * | 2018-12-27 | 2020-07-07 | 효성아이티엑스(주) | Computing device for executing smart contact center service |
| CN109922215A (en) * | 2019-01-08 | 2019-06-21 | 平安科技（深圳）有限公司 | Client service center's work dispatching method, device, computer equipment and storage medium |
| CN110599657A (en) * | 2019-09-30 | 2019-12-20 | 浙江树人学院（浙江树人大学） | Access control monitoring system and method based on image recognition technology |
| CN210469390U (en) * | 2019-12-04 | 2020-05-05 | 青岛联合创智科技有限公司 | Wisdom campus security protection system |
| CN211930738U (en) * | 2020-05-12 | 2020-11-13 | 新疆泰克软件开发有限公司 | Three-level management visual talkback emergency processing system |
| CN111885273A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Man-machine cooperation controllable intelligent voice outbound method and intelligent outbound robot platform |
| CN111885272A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Intelligent call-out method for supporting telephone by call center seat and intelligent call center system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9020848B1 (en) | Method and system for time and location tracking | |
| CN103274272B (en) | Elevator integrated management system and elevator integrated management method | |
| US10467564B2 (en) | Worker self-management system and method | |
| CN103544739B (en) | Based on the method for inspecting of the visual subway equipment routing inspection management system of B/S framework | |
| CN106022649A (en) | Comprehensive management system for engineering project supervision, cost, bidding, and consultation | |
| CN102637027A (en) | Overhaul control system and method for railway signaling device | |
| US20150095171A1 (en) | Automated employee management techniques | |
| CN103886428A (en) | Flattening conducting information system alarm-receiving auxiliary system and method | |
| CN112132535A (en) | Wisdom production garden management system | |
| US20230421997A1 (en) | Evacuation tracking | |
| CN104076767A (en) | Railway signal equipment overhauling control system and method | |
| CN103841283A (en) | Rapid police-sending security system | |
| CN112819989A (en) | Park patrol method, device and equipment | |
| CN104601949A (en) | Delayering emergency command dispatching device, delayering emergency command dispatching system and delayering emergency command dispatching method | |
| CN112085397A (en) | Fire control dimension guarantor supervision platform | |
| CN110598872A (en) | Maintenance method, device and equipment of traffic system | |
| CN104571057A (en) | Method for designing warning system database | |
| JP4986481B2 (en) | Dispatch request method | |
| CN109639508A (en) | A kind of Intelligent data center voice sound-light alarm monitoring system | |
| CN109840955A (en) | A kind of remote assistance passing control system | |
| CN112911070A (en) | Call management system integrating field management and monitoring | |
| CN106532954A (en) | Grounding state monitoring method and system | |
| CN109302441B (en) | Electronic supervision method for patrol visit service | |
| KR102616136B1 (en) | Smart maintenance integrated system and method performing thereof | |
| WO2019022617A1 (en) | Activity hazard management system, method and software |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |