CN112802614A - Online inquiry method, device, equipment and storage medium - Google Patents
Online inquiry method, device, equipment and storage medium Download PDFInfo
- Publication number
- CN112802614A CN112802614A CN202110113603.2A CN202110113603A CN112802614A CN 112802614 A CN112802614 A CN 112802614A CN 202110113603 A CN202110113603 A CN 202110113603A CN 112802614 A CN112802614 A CN 112802614A
- Authority
- CN
- China
- Prior art keywords
- session
- message
- client
- authority
- parameter value
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H80/00—ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
Landscapes
- Health & Medical Sciences (AREA)
- Engineering & Computer Science (AREA)
- Medical Informatics (AREA)
- Biomedical Technology (AREA)
- Pathology (AREA)
- Epidemiology (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Public Health (AREA)
- Medical Treatment And Welfare Office Work (AREA)
Abstract
The embodiment of the invention discloses an online inquiry method, an online inquiry device, online inquiry equipment and a storage medium. The method comprises the following steps: when an order to be conversed is detected, acquiring conversation authority corresponding to the order to be conversed; the session authority comprises a parameter value range corresponding to a session parameter; when a session message sent by a first client is received, acquiring a parameter value of a session parameter corresponding to the session message; and if the parameter value meets the session authority, sending the session message to a second client. According to the embodiment of the invention, when the order to be conversed is detected, the conversation authority corresponding to the conversation order is obtained, and when the conversation message is received, whether the parameter value of the conversation parameter corresponding to the conversation message meets the conversation authority is judged, so that the problem that the patient and the doctor can communicate without limit is solved, and the doctor-taking efficiency is improved.
Description
Technical Field
The embodiment of the invention relates to the technical field of internet medical treatment, in particular to an online inquiry method, device, equipment and storage medium.
Background
Internet medical treatment is a new application of the internet in the medical industry, and comprises various forms of health medical services such as health education, medical information inquiry, electronic health archives, disease risk assessment, online disease consultation, electronic prescription, remote consultation, remote treatment and rehabilitation and the like which take the internet as a carrier and technical means.
Among them, online consultation can help solve the contradiction between imbalance of medical resources and increasing health medical needs of people. Compared with the number of patients, the number of doctors is small, doctors serve as service providers, diagnosis and treatment services need to be provided for more patients, diagnosis and treatment efficiency needs to be improved on the basic premise of ensuring diagnosis and treatment accuracy, and doctors can serve more patients.
In a traditional online inquiry system, after an inquiry relation between a patient and a doctor is established, long-term communication can be performed at any time. However, after the inquiry is finished, if the patient still communicates with the doctor unnecessarily, the doctor will be influenced to take a consultation with other patients, thereby reducing the efficiency of taking a consultation.
Disclosure of Invention
The embodiment of the invention provides an online inquiry method, an online inquiry device, online inquiry equipment and a storage medium, which aim to solve the problem that a patient can communicate with a doctor without limit and improve the doctor receiving efficiency.
In a first aspect, an embodiment of the present invention provides an online inquiry method, including:
when an order to be conversed is detected, acquiring conversation authority corresponding to the order to be conversed; the session authority comprises a parameter value range corresponding to a session parameter;
when a session message sent by a first client is received, acquiring a parameter value of a session parameter corresponding to the session message;
and if the parameter value meets the session authority, sending the session message to a second client.
In a second aspect, an embodiment of the present invention further provides an online inquiry apparatus, where the apparatus includes:
the conversation authority acquiring module is used for acquiring conversation authority corresponding to the order to be conversed when the order to be conversed is detected; the session authority comprises a parameter value range corresponding to a session parameter;
the device comprises a parameter value acquisition module, a session parameter analysis module and a parameter value acquisition module, wherein the parameter value acquisition module is used for acquiring a parameter value of a session parameter corresponding to a session message when the session message sent by a first client is received;
and the session message sending module is used for sending the session message to a second client if the parameter value meets the session authority.
In a third aspect, an embodiment of the present invention further provides an electronic device, where the electronic device includes:
one or more processors;
a memory for storing one or more programs;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement any of the online interrogation methods referred to above.
In a fourth aspect, embodiments of the present invention further provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform any of the above-mentioned online interrogation methods.
According to the embodiment of the invention, when the order to be conversed is detected, the conversation authority corresponding to the conversation order is obtained, and when the conversation message is received, if the parameter value of the conversation parameter corresponding to the conversation message meets the conversation authority, the conversation message is sent to the second client, so that the problem that the communication between the patient and the doctor can be carried out without limit is solved, and the conversation authority is set for the sending of the conversation message, so that the diagnosis receiving efficiency of the doctor is improved, and the limited doctor resources provide the inquiry service for more patients.
Drawings
Fig. 1 is a flowchart of an online inquiry method according to an embodiment of the present invention.
Fig. 2 is a schematic diagram of an online inquiry system according to an embodiment of the present invention.
Fig. 3 is a flowchart of an online inquiry method according to a second embodiment of the present invention.
Fig. 4 is a schematic diagram of an inquiry session window according to a second embodiment of the present invention.
Fig. 5 is a flowchart of an embodiment of an online inquiry method according to a second embodiment of the present invention.
Fig. 6 is a schematic diagram of an online inquiry apparatus according to a third embodiment of the present invention.
Fig. 7 is a schematic structural diagram of an electronic device according to a fourth embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of an online inquiry method according to an embodiment of the present invention, which is applicable to internet medical treatment, and is particularly applicable to information communication between a patient and a doctor via the internet. The method can be executed by an online inquiry apparatus, which can be implemented in software and/or hardware, and can be configured in a terminal device. The method specifically comprises the following steps:
and S110, when the order to be conversed is detected, acquiring conversation authority corresponding to the order to be conversed.
In one embodiment, the to-be-conversed order comprises an order initiated by the first client or the second client. Specifically, the second client is a client corresponding to a doctor when the first client is a client corresponding to a patient, and the second client is a client corresponding to a patient when the first client is a client corresponding to a doctor. In this embodiment, the technical solution is explained by taking the first client as a client corresponding to a patient and the second client as a client corresponding to a doctor as an example.
Illustratively, among other things, the order to be conversed is generated based on patient information entered by the patient through the first client. Illustratively, the classification is based on the order content, and the orders to be conversed include, but are not limited to, the inquiry orders and follow-up orders. Wherein the inquiry order can be used for the patient to consult the physician for the condition. The follow-up order may be used for a doctor to learn about the condition or to guide recovery from a patient who has been in a hospital visit. Illustratively, the classification is based on the conversation mode, and the orders to be conversed include, but are not limited to, text orders, voice orders and video orders. The text order can be that only at least one of text, picture and video can be sent between the patient and the doctor, and the voice order or the video order can be that the patient and the doctor can carry out voice call or video call. The type of order to be placed on the conversation is not limited herein.
In this embodiment, the session permission includes a parameter value range corresponding to the session parameter. Specifically, the session permissions corresponding to different orders to be conversed may be the same or different. In one embodiment, session permissions respectively corresponding to at least one to-be-session order are preset.
In another embodiment, optionally, order parameters corresponding to the order to be conversed are obtained, and conversation rights corresponding to the order parameters are determined according to the preset mapping relationship. The preset mapping relationship is used for representing the mapping relationship between the order parameter corresponding to the to-be-conversed order and the conversation parameter and the parameter value range of the conversation parameter. The order parameter may be, for example, patient information input by the user, such as age, occupation, or symptom, and of course, the order parameter may also be an order type, such as a text order or a voice order.
For example, the preset mapping relationship may be "70 years old-conversation time-1 hour", where "70 years old" represents an order parameter, "conversation time" represents a conversation parameter corresponding to the order parameter, and "1 hour" represents a parameter value range of the conversation parameter. In the preset mapping relationship, the conversation time corresponding to the age is longer, and the conversation time corresponding to the symptom severity grade is longer.
The advantage of such an arrangement is that the conversation authority customized according to the order to be conversed can better meet the conversation requirement between the patient and the doctor.
And S120, when receiving the session message sent by the first client, acquiring a parameter value of the session parameter corresponding to the session message.
In one embodiment, optionally, the session parameters include at least one of session time, number of message transmissions, and number of polls.
For example, when the session parameter includes a session time, the parameter value of the session time may be a current time when the session message sent by the first client is received.
For example, when the session parameter includes the number of message sending times, specifically, the number of message sending times may be the number of message sending times corresponding to the first client or the total number of message sending times corresponding to the two clients. Illustratively, the sent times corresponding to the first client or the total sent times corresponding to the two clients are counted, and the parameter value of the message sending times is that 1 is added to the sent times or that 1 is added to the total sent times.
For example, when the session parameter includes the number of polling times, the number of polling times may be used to describe the logarithm of the session messages sent by the first client and the second client. For example, when the first client sends the session message 1 and the second client sends the session message 2, the polling frequency is increased by 1. When the first client sends the session message 1, the session message 2 and the session message 3, and the second client sends the session message 4, the polling frequency is increased by 1.
And S130, if the parameter value meets the conversation authority, sending the conversation message to the second client.
For example, if the parameter value of the session time corresponding to the received session message is 8:05 and the parameter value range corresponding to the session time in the session permission is 8:00-9:00, the parameter value of the session time satisfies the session permission. Assuming that the parameter value of the message sending times corresponding to the session message is 5 times, and the parameter value range corresponding to the message sending times in the session authority is 'not more than 10 times', the parameter value of the message sending times satisfies the session authority. Assuming that the parameter value of the polling times corresponding to the session message is 2 times, and the parameter value range corresponding to the polling times in the session authority is 'not more than 5 times', the parameter value of the polling times satisfies the session authority.
Specifically, when the number of the session parameters is at least one, and the parameter values corresponding to all the session parameters all satisfy the session right, the session message is sent to the second client.
On the basis of the foregoing embodiment, optionally, the method further includes: and if the parameter value of at least one session parameter corresponding to the session message does not meet the session authority, intercepting the session message, generating sending failure information, and feeding back the sending failure information to the first client.
Fig. 2 is a schematic diagram of an online inquiry system according to an embodiment of the present invention. Specifically, the patient client sends the order to be conversed to the inquiry/follow-up system, the inquiry/follow-up system matches the corresponding doctor client according to the order to be conversed, and after the doctor client receives a consultation, the inquiry/follow-up system establishes conversation authority. The conversation authority system monitors conversation messages sent by the patient client and the doctor client in real time. And when the doctor client ends the inquiry by sending the authority ending instruction, the inquiry/follow-up system closes the conversation authority. Specifically, the chat channel is opened to indicate that the patient client and the doctor client can send session messages mutually, and the chat channel is closed to indicate that the patient client and the doctor client cannot send session messages mutually, but not to indicate that an inquiry session window between the patient client and the doctor client is closed. In particular, the opening and closing of the inquiry session window does not have any influence on the transmission of session messages between the patient client and the doctor client.
On the basis of the foregoing embodiment, optionally, the session parameter includes a session time, and correspondingly, the method further includes: when an authority ending instruction sent by a preset client is received, acquiring the current ending moment corresponding to the authority ending instruction; and based on the current ending time, correcting the parameter value range corresponding to the session time in the session authority to obtain the corrected session authority.
The preset client is a first client or a second client, and preferably, the preset client is a client corresponding to a doctor. Specifically, the doctor clicks an option corresponding to the authority ending instruction in the inquiry session window, and the preset client generates the authority ending instruction according to the received clicking operation.
For example, assuming that the parameter value range corresponding to the session time in the session authority is "8: 00-9: 00", and the current ending time corresponding to the authority ending instruction is "8: 20", the parameter value range corresponding to the session time in the modified session authority is "8: 00-8: 20". Correspondingly, if the session message sent by the client corresponding to the patient is received at 8:21, the parameter value of the session time corresponding to the session message does not meet the corrected session authority, the session message is intercepted, the sending failure information is generated, and the sending failure information is fed back to the client corresponding to the patient.
The method has the advantages that the doctor can correct the conversation authority according to the actual inquiry condition, so that the conversation authority can better meet the actual use requirement of the doctor, and the inquiry efficiency of the doctor is improved.
According to the technical scheme of the embodiment, when the order to be conversed is detected, the conversation permission corresponding to the conversation order is obtained, and when the conversation message is received, if the parameter value of the conversation parameter corresponding to the conversation message meets the conversation permission, the conversation message is sent to the second client, so that the problem that communication between a patient and a doctor can be conducted without limit is solved, the conversation permission is set for sending the conversation message, the doctor receiving efficiency is improved, and limited doctor resources provide inquiry service for more patients.
Example two
Fig. 3 is a flowchart of an online inquiry method provided in the second embodiment of the present invention, and the technical solution of the present embodiment is further detailed based on the above embodiments. Optionally, before obtaining the parameter value of the session parameter corresponding to the session message, the method further includes: carrying out risk detection processing on the session message to obtain a risk detection result; wherein the risk detection result comprises a risk type; if the risk type is that the risk exists, intercepting the session message, generating sending failure information, and feeding back the sending failure information to the first client; and if the risk type is no risk, executing the operation of acquiring the parameter value of the session parameter corresponding to the session message.
The specific implementation steps of this embodiment include:
s210, when the order to be conversed is detected, conversation authority corresponding to the order to be conversed is obtained.
On the basis of the foregoing embodiment, optionally, the method further includes: when the order to be conversed is detected, the patient information in the order to be conversed is obtained, a patient information card is generated based on the patient information, and the patient information card is displayed in an inquiry conversation window.
Illustratively, the patient information includes, but is not limited to, name, gender, age, occupation, past medical history, historical visit, description of medical condition, medication, family medical history, and etiology of the disease.
Fig. 4 is a schematic diagram of an inquiry session window according to a second embodiment of the present invention. Specifically, the patient information card includes information of the patient, information of the patient condition, information of the confirmed disease and information of the disease condition. The patient information card shown in fig. 4 also includes the type of order to be conversed, i.e. "teletext". The patient information card is illustrated here by way of example only and is not intended to be limited to the specific form in which it is presented.
The advantage of setting up like this lies in, helps the doctor to look over the patient information that the patient submitted fast, knows patient's basic symptom information for the doctor is pointed and is linked up with the patient, and then improves subsequent diagnosis efficiency.
In an embodiment, optionally, the to-be-conversed order includes a question-pursuing conversation order, and accordingly, the method further includes: and when a question-hunting packet instruction sent by a preset client is received, generating a question-hunting session order corresponding to the question-hunting packet instruction.
The preset client is a first client or a second client, and preferably, the preset client is a client corresponding to a doctor. Specifically, the doctor clicks an option corresponding to the question packet instruction in the inquiry session window, and the preset client generates the question packet instruction according to the received click operation.
The advantage of this arrangement is that when the doctor wants to know the patient's situation or send the supplementary diagnosis opinions, if the session authority is over, the doctor can open a new session authority by initiating a question-following session order, so as to realize the doctor and the patient to communicate continuously. In the conversation authority, the value range of the number of message sending times corresponding to the doctor client is "less than 4 times", and the value range of the number of message sending times corresponding to the patient client is "less than 1 time", that is, only the doctor client is allowed to send the conversation message.
And S220, when the session message sent by the first client is received, carrying out risk detection processing on the session message to obtain a risk detection result.
Illustratively, the risk detection process may be used to characterize the presence or absence of a risk element in the detection session message.
And S230, judging whether the risk type in the risk detection result is the risk, if so, executing S240, and if not, executing S250.
S240, intercepting the session message, generating sending failure information, and feeding back the sending failure information to the first client.
On the basis of the above embodiment, optionally, according to the message type of the session message, performing risk detection processing on the session message to obtain a risk type and a risk element corresponding to the session message; if the risk type is that the risk exists, marking the session message based on the risk element to obtain a marked session message; feeding back the sending failure information to the first client, comprising: and feeding back the sending failure information and the labeled session message to the first client.
The message type of the conversation message includes, for example, a text message, a picture message, a voice message, or a video message. When the message type of the session message is a text message, the risk element is a sensitive word in the text message, when the message type of the session message is a picture message, the risk element is a sensitive image in the picture, when the message type of the session message is a voice message, the risk element is sensitive voice in the voice, and when the message type of the session message is a video message, the risk element is a sensitive video frame in the video.
Taking the message type of the session message as a text message as an example, performing risk detection processing on the session message, specifically, matching the text message with a sensitive word in a sensitive word database, if the matching is successful, determining that the risk type corresponding to the text message is a risk, highlighting the sensitive word in the text message, and then sending the tagged text message to a first client.
The labeling manner corresponding to the message types of the different session messages is not limited, and it should be understood that any feasible labeling manner is within the scope of the present application.
And S250, acquiring the parameter value of the session parameter corresponding to the session message.
And S260, if the parameter value meets the conversation authority, sending the conversation message to the second client.
Fig. 5 is a flowchart of an embodiment of an online inquiry method according to a second embodiment of the present invention. Specifically, when receiving a session message sent by a patient/doctor client, performing risk detection on the session message, if the risk type in the risk detection result is that a risk exists, intercepting the session message, generating sending failure information, feeding the sending failure information back to the patient/doctor client, and if the risk type in the risk detection result is that no risk exists, continuing sending. Judging whether the parameter value of the session parameter corresponding to the session message meets the session authority, if not, intercepting the session message, generating sending failure information, feeding the sending failure information back to the patient/patient client, if so, sending the session message to the doctor/patient client, and informing the doctor/patient client of receiving a new session message.
According to the technical scheme of the embodiment, risk detection processing is carried out on the session information, and the session information is intercepted when the risk is detected, so that the problem that the content of the session information is complex and uncontrollable is solved, and the two parties only receive the session information with healthy content, so that doctor-patient contradiction is reduced to a certain extent, and the inquiry efficiency is ensured.
EXAMPLE III
Fig. 6 is a schematic diagram of an online inquiry apparatus according to a third embodiment of the present invention. The embodiment can be suitable for the internet medical condition, and is particularly suitable for the condition that the patient and the doctor carry out information communication through the internet. The device can be implemented by software and/or hardware, and the device can be configured in terminal equipment. The online inquiry apparatus includes: a session authority acquiring module 310, a parameter value acquiring module 320 and a session message sending module 330.
The session authority acquiring module 310 is configured to acquire a session authority corresponding to an order to be conversed when the order to be conversed is detected; the session authority comprises a parameter value range corresponding to the session parameter;
a parameter value obtaining module 320, configured to obtain a parameter value of a session parameter corresponding to a session message when the session message sent by a first client is received;
a session message sending module 330, configured to send the session message to the second client if the parameter value satisfies the session permission.
According to the technical scheme of the embodiment, when the order to be conversed is detected, the conversation permission corresponding to the conversation order is obtained, and when the conversation message is received, if the parameter value of the conversation parameter corresponding to the conversation message meets the conversation permission, the conversation message is sent to the second client, so that the problem that communication between a patient and a doctor can be conducted without limit is solved, the conversation permission is set for sending the conversation message, the doctor receiving efficiency is improved, and limited doctor resources provide inquiry service for more patients.
On the basis of the above technical solution, optionally, the session parameter includes a session time, and correspondingly, the apparatus further includes:
the session authority correction module is used for acquiring the current ending moment corresponding to the authority ending instruction when the authority ending instruction sent by the preset client is received; and based on the current ending time, correcting the parameter value range corresponding to the session time in the session authority to obtain the corrected session authority.
On the basis of the foregoing technical solution, optionally, the session parameter includes at least one of session time, message sending times, and polling times, and correspondingly, the apparatus further includes:
and the session message intercepting module is used for intercepting the session message, generating sending failure information and feeding back the sending failure information to the first client if the parameter value of at least one session parameter corresponding to the session message does not meet the session authority.
On the basis of the above technical solution, optionally, the to-be-conversed order includes a question-pursuing conversation order, and correspondingly, the apparatus further includes:
and the question-following session order generation module is used for generating a question-following session order corresponding to the question-following packet instruction when receiving the question-following packet instruction sent by the preset client.
On the basis of the above technical solution, optionally, the apparatus further includes:
the risk detection module is used for carrying out risk detection processing on the session message before acquiring the parameter value of the session parameter corresponding to the session message to obtain a risk detection result; wherein the risk detection result comprises a risk type; if the risk type is that the risk exists, intercepting the session message, generating sending failure information, and feeding back the sending failure information to the first client; and if the risk type is no risk, executing the operation of acquiring the parameter value of the session parameter corresponding to the session message.
On the basis of the above technical solution, optionally, the risk detection module is specifically configured to:
according to the message type of the session message, risk detection processing is carried out on the session message to obtain a risk type and a risk element corresponding to the session message;
if the risk type is that the risk exists, marking the session message based on the risk element to obtain a marked session message;
and feeding back the sending failure information and the labeled session message to the first client.
On the basis of the above technical solution, optionally, the apparatus further includes:
and the patient information card display module is used for acquiring the patient information in the order to be conversed when the order to be conversed is detected, generating a patient information card based on the patient information, and displaying the patient information card in the inquiry conversation window.
The online inquiry device provided by the embodiment of the invention can be used for executing the online inquiry method provided by the embodiment of the invention, and has corresponding functions and beneficial effects of the execution method.
It should be noted that, in the embodiment of the online interrogation apparatus, the included units and modules are only divided according to functional logic, but are not limited to the above division, as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
Example four
Fig. 7 is a schematic structural diagram of an electronic device according to a fourth embodiment of the present invention, where the embodiment of the present invention provides a service for implementing the online inquiry method according to the foregoing embodiment of the present invention, and the online inquiry apparatus according to the foregoing embodiment may be configured. FIG. 7 illustrates a block diagram of an exemplary electronic device 12 suitable for use in implementing embodiments of the present invention. The electronic device 12 shown in fig. 7 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in FIG. 7, electronic device 12 is embodied in the form of a general purpose computing device. The components of electronic device 12 may include, but are not limited to: one or more processors or processing units 16, a system memory 28, and a bus 18 that couples various system components including the system memory 28 and the processing unit 16.
The system memory 28 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM)30 and/or cache memory 32. The electronic device 12 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 34 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 7, and commonly referred to as a "hard drive"). Although not shown in FIG. 7, a magnetic disk drive for reading from and writing to a removable, nonvolatile magnetic disk (e.g., a "floppy disk") and an optical disk drive for reading from or writing to a removable, nonvolatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to bus 18 by one or more data media interfaces. Memory 28 may include at least one program product having a set (e.g., at least one) of program modules that are configured to carry out the functions of embodiments of the invention.
A program/utility 40 having a set (at least one) of program modules 42 may be stored, for example, in memory 28, such program modules 42 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which examples or some combination thereof may comprise an implementation of a network environment. Program modules 42 generally carry out the functions and/or methodologies of the described embodiments of the invention.
The processing unit 16 executes programs stored in the system memory 28 to execute various functional applications and data processing, such as implementing the online inquiry method provided by the embodiments of the present invention.
By the electronic equipment, the problem that communication between patients and doctors can be carried out without limit is solved, and the conversation authority is set for sending conversation messages, so that the doctor receiving efficiency is improved, and limited doctor resources provide inquiry service for more patients.
EXAMPLE five
An embodiment of the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform an online inquiry method, including:
when an order to be conversed is detected, obtaining conversation authority corresponding to the order to be conversed; the session authority comprises a parameter value range corresponding to the session parameter;
when receiving a session message sent by a first client, acquiring a parameter value of a session parameter corresponding to the session message;
and if the parameter value meets the session authority, sending the session message to the second client.
Computer storage media for embodiments of the invention may employ any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, or the like, as well as conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
Of course, the storage medium provided by the embodiments of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the above method operations, and may also perform related operations in the online inquiry method provided by any embodiments of the present invention.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments illustrated herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (10)
1. An on-line interrogation method, comprising:
when an order to be conversed is detected, acquiring conversation authority corresponding to the order to be conversed; the session authority comprises a parameter value range corresponding to a session parameter;
when a session message sent by a first client is received, acquiring a parameter value of a session parameter corresponding to the session message;
and if the parameter value meets the session authority, sending the session message to a second client.
2. The method of claim 1, wherein the session parameter comprises a session time, and wherein the method further comprises:
when an authority ending instruction sent by a preset client is received, acquiring the current ending moment corresponding to the authority ending instruction;
and modifying the parameter value range corresponding to the session time in the session authority based on the current ending time to obtain the modified session authority.
3. The method of claim 1, wherein the session parameters include at least one of session time, message sending times, and polling times, and wherein the method further comprises:
if the parameter value of at least one session parameter corresponding to the session message does not satisfy the session authority, intercepting the session message, generating sending failure information, and feeding back the sending failure information to the first client.
4. The method of claim 1, wherein the to-be-conversed order comprises a question-chasing conversation order, and wherein the method further comprises:
and when a question-hunting packet instruction sent by a preset client is received, generating a question-hunting session order corresponding to the question-hunting packet instruction.
5. The method of claim 1, wherein prior to obtaining the parameter value of the session parameter corresponding to the session message, the method further comprises:
carrying out risk detection processing on the session message to obtain a risk detection result; wherein the risk detection result comprises a risk type;
if the risk type is that the risk exists, intercepting the session message, generating sending failure information, and feeding back the sending failure information to the first client;
and if the risk type is no risk, executing the operation of acquiring the parameter value of the session parameter corresponding to the session message.
6. The method according to claim 5, wherein the performing risk detection processing on the session message to obtain a risk detection result comprises:
according to the message type of the session message, carrying out risk detection processing on the session message to obtain a risk type and a risk element corresponding to the session message;
if the risk type is that the risk exists, marking the session message based on the risk element to obtain a marked session message;
the feeding back the transmission failure information to the first client includes:
and feeding back the sending failure information and the labeled session message to the first client.
7. The method of claim 1, further comprising:
when the order to be conversed is detected, the patient information in the order to be conversed is obtained, a patient information card is generated based on the patient information, and the patient information card is displayed in an inquiry conversation window.
8. An online interrogation apparatus, comprising:
the conversation authority acquiring module is used for acquiring conversation authority corresponding to the order to be conversed when the order to be conversed is detected; the session authority comprises a parameter value range corresponding to a session parameter;
the device comprises a parameter value acquisition module, a session parameter analysis module and a parameter value acquisition module, wherein the parameter value acquisition module is used for acquiring a parameter value of a session parameter corresponding to a session message when the session message sent by a first client is received;
and the session message sending module is used for sending the session message to a second client if the parameter value meets the session authority.
9. An electronic device, characterized in that the electronic device comprises:
one or more processors;
a memory for storing one or more programs;
when executed by the one or more processors, cause the one or more processors to implement the online interrogation method of any of claims 1-7.
10. A storage medium containing computer-executable instructions for performing the online interrogation method of any one of claims 1-7 when executed by a computer processor.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110113603.2A CN112802614A (en) | 2021-01-27 | 2021-01-27 | Online inquiry method, device, equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110113603.2A CN112802614A (en) | 2021-01-27 | 2021-01-27 | Online inquiry method, device, equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112802614A true CN112802614A (en) | 2021-05-14 |
Family
ID=75812260
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110113603.2A Pending CN112802614A (en) | 2021-01-27 | 2021-01-27 | Online inquiry method, device, equipment and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112802614A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115150450A (en) * | 2022-06-21 | 2022-10-04 | 北京京东拓先科技有限公司 | Message sending method and device for doctor-patient session scene |
| CN115208846A (en) * | 2022-07-08 | 2022-10-18 | 武汉联影医疗科技有限公司 | Session interaction method and system |
Citations (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104079475A (en) * | 2014-06-27 | 2014-10-01 | 北京奇虎科技有限公司 | Message processing method and system |
| JP2014203416A (en) * | 2013-04-10 | 2014-10-27 | 株式会社日立ソリューションズ | Waiting time prediction system |
| CN105912848A (en) * | 2016-04-08 | 2016-08-31 | 南昌大学 | Palm APP based medical service system |
| CN105912846A (en) * | 2016-04-07 | 2016-08-31 | 南京小网科技有限责任公司 | Intelligent medical aid decision making system on basis of cloud computing technique and medical knowledge base technique |
| CN108737243A (en) * | 2018-04-20 | 2018-11-02 | 平安科技（深圳）有限公司 | Conversation message quality detecting method and device |
| CN109378082A (en) * | 2018-05-31 | 2019-02-22 | 康键信息技术（深圳）有限公司 | Monitoring and managing method, electronic device and the readable storage medium storing program for executing of internet medical treatment interrogation |
| CN110097959A (en) * | 2019-04-25 | 2019-08-06 | 闻康集团股份有限公司 | A kind of quick interrogation system and method online |
| WO2019220144A1 (en) * | 2018-05-17 | 2019-11-21 | Ieso Digital Health Limited | Methods and systems for improved therapy delivery and monitoring |
| CN111554412A (en) * | 2020-05-15 | 2020-08-18 | 广东南方新媒体股份有限公司 | Large and small screen fusion type online video inquiry system and method |
| CN111584022A (en) * | 2020-05-09 | 2020-08-25 | 广州仟金方网络科技有限公司 | Doctor-patient interaction system for optimizing treatment process |
| CN111641693A (en) * | 2020-05-20 | 2020-09-08 | 北京字节跳动网络技术有限公司 | Session data processing method and device and electronic equipment |
-
2021
- 2021-01-27 CN CN202110113603.2A patent/CN112802614A/en active Pending
Patent Citations (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2014203416A (en) * | 2013-04-10 | 2014-10-27 | 株式会社日立ソリューションズ | Waiting time prediction system |
| CN104079475A (en) * | 2014-06-27 | 2014-10-01 | 北京奇虎科技有限公司 | Message processing method and system |
| CN105912846A (en) * | 2016-04-07 | 2016-08-31 | 南京小网科技有限责任公司 | Intelligent medical aid decision making system on basis of cloud computing technique and medical knowledge base technique |
| CN105912848A (en) * | 2016-04-08 | 2016-08-31 | 南昌大学 | Palm APP based medical service system |
| CN108737243A (en) * | 2018-04-20 | 2018-11-02 | 平安科技（深圳）有限公司 | Conversation message quality detecting method and device |
| WO2019220144A1 (en) * | 2018-05-17 | 2019-11-21 | Ieso Digital Health Limited | Methods and systems for improved therapy delivery and monitoring |
| CN109378082A (en) * | 2018-05-31 | 2019-02-22 | 康键信息技术（深圳）有限公司 | Monitoring and managing method, electronic device and the readable storage medium storing program for executing of internet medical treatment interrogation |
| CN110097959A (en) * | 2019-04-25 | 2019-08-06 | 闻康集团股份有限公司 | A kind of quick interrogation system and method online |
| CN111584022A (en) * | 2020-05-09 | 2020-08-25 | 广州仟金方网络科技有限公司 | Doctor-patient interaction system for optimizing treatment process |
| CN111554412A (en) * | 2020-05-15 | 2020-08-18 | 广东南方新媒体股份有限公司 | Large and small screen fusion type online video inquiry system and method |
| CN111641693A (en) * | 2020-05-20 | 2020-09-08 | 北京字节跳动网络技术有限公司 | Session data processing method and device and electronic equipment |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115150450A (en) * | 2022-06-21 | 2022-10-04 | 北京京东拓先科技有限公司 | Message sending method and device for doctor-patient session scene |
| CN115208846A (en) * | 2022-07-08 | 2022-10-18 | 武汉联影医疗科技有限公司 | Session interaction method and system |
| CN115208846B (en) * | 2022-07-08 | 2023-06-09 | 武汉联影医疗科技有限公司 | Session interaction method and system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US20180218127A1 (en) | Generating a Knowledge Graph for Determining Patient Symptoms and Medical Recommendations Based on Medical Information | |
| US20180218126A1 (en) | Determining Patient Symptoms and Medical Recommendations Based on Medical Information | |
| US10482281B1 (en) | Protecting client personal data from customer service agents | |
| US20180301222A1 (en) | Method and platform/system for creating a web-based form that incorporates an embedded knowledge base, wherein the form provides automatic feedback to a user during and following completion of the form | |
| US20150332021A1 (en) | Guided Patient Interview and Health Management Systems | |
| CN112802614A (en) | Online inquiry method, device, equipment and storage medium | |
| US20130339044A1 (en) | Mobile applications for risk evaluation and mitigation strategy (rems) programs | |
| US8738364B2 (en) | Adaptation of vocabulary levels for enhanced collaboration | |
| Patterson et al. | Virtual care and the influence of a pandemic: Necessary policy shifts to drive digital innovation in healthcare | |
| US20170213283A1 (en) | Device and a computer software for provisioning a user with requested services | |
| US20130231955A1 (en) | Integrated, Multilevel Medical Services | |
| US20230274818A1 (en) | Image analysis and insight generation | |
| US20210240556A1 (en) | Machine-learning driven communications using application programming interfaces | |
| US20220392622A1 (en) | System and Method for Improved Medical Contact Center | |
| US11783204B2 (en) | Processing and re-using assisted support data to increase a self-support knowledge base | |
| CN115759040A (en) | Electronic medical record analysis method, device, equipment and storage medium | |
| Roblin et al. | Development of a common data model for a multisite and multiyear study of virtual visit implementation: a case study | |
| US11165905B2 (en) | Automatic identification of medical information pertinent to a natural language conversation | |
| Bowers et al. | Quality Improvement Intervention to Reduce Thirty‐Day Hospital Readmission Rates Among Patients With Systemic Lupus Erythematosus | |
| CN112699872A (en) | Form auditing processing method and device, electronic equipment and storage medium | |
| US20210057055A1 (en) | Medical Information Release Mechanism | |
| US11837341B1 (en) | Secured messaging service with customized near real-time data integration | |
| CN111400759A (en) | Visiting time table generation method and device, storage medium and electronic equipment | |
| CN113658684B (en) | Consultation result generation method and device, electronic equipment and storage medium | |
| CN111128334B (en) | Learning method and device of prescription generation system, electronic equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |