CN112734527A - Intelligent order data detection system - Google Patents
Intelligent order data detection system Download PDFInfo
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- CN112734527A CN112734527A CN202110039928.0A CN202110039928A CN112734527A CN 112734527 A CN112734527 A CN 112734527A CN 202110039928 A CN202110039928 A CN 202110039928A CN 112734527 A CN112734527 A CN 112734527A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/407—Cancellation of a transaction
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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Abstract
The invention provides an intelligent order data detection system, which utilizes an order receiving module to receive order information data, utilizes a payment waiting module to judge whether payment is made, and sends different signals aiming at unpaid or paid states; the order receiving waiting module judges whether the customer cancels order operation, the goods to be delivered module judges that refund operation exists and then sends refund information to the refund order generation module, the refund order generation module receives the refund information and executes refund, and the transaction closing module closes transaction; and the to-be-received module sends information to the returned order generation module and the express receiving module under the condition of refund or returned goods and refund, and executes the processes of refund and refund. A complete closed loop is formed among all the modules, so that the automatic management and operation of a complete set of complete flow of payment, delivery, receipt, refund or refund in the order process are realized, the cost is saved, and the order operation efficiency is improved.
Description
Technical Field
The invention relates to the technical field of order management, in particular to an intelligent order data detection system.
Background
In the marketing of modern society, due to diversification of data in the information age, a marketing mode in an artificial management mode is limited, for example, equipment resources cannot be reasonably utilized, and a manager cannot grasp various dynamic data in real time. Moreover, the existing marketing system can collect user information, but lacks analysis and segmentation of user groups; the automatic marketing tool is lacked, and the working efficiency is low; lack of management, tracking, and evaluation of activity plans; the effective information interaction and management of three parties, namely a user, an employee and a manager, are lacked.
In addition, the traditional marketing system has a single data acquisition mode, the analysis depth of the data is not enough, and the display of the analysis result is not detailed. Moreover, transaction information, user information, orders and the like are manually input, and the manual input mode cannot cover various channels and marketing performances of marketing information, and cannot count conditions of customers in stores, service conditions of products by the customers and the like, so that information loss is caused, and marketing means and market promotion are influenced. In addition, manual input requires a lot of manpower and time, is time-consuming and labor-consuming, is inefficient, is unable to accurately collect and process various information, and gives timely feedback.
Moreover, the traditional marketing system only monitors and counts the marketing data of the products, simplifies the judging mode and the processing mode, and is difficult to combine the products with the sales condition according to the preference and the tendency of the user. Often, one order only has one commodity association, and whether the preference and the commodity setting of a client are reasonable or not is not known, for example, timely and accurate pushing service for the client cannot be realized, so that the development of a large batch of marketing activities is limited, and the service expansion is limited. At present, a marketing method aiming at interactive behaviors of a user, an employee and a manager does not exist in a marketing system.
Moreover, the traditional marketing system cannot stop pushing inferior marketing products in time, and the pushing is too frequent, so that the users have conflict psychology and the use of the products is influenced; the user cannot pause receiving the marketing product push according to actual needs.
Disclosure of Invention
In order to overcome the problems, the invention aims to provide an intelligent order data detection system, which realizes the automatic management of order flow and improves the order operation efficiency.
In order to achieve the above object, the present invention provides an intelligent order data detection system, including:
the order receiving module is used for receiving order information data submitted by a client;
the payment waiting module judges whether the client pays; if the payment is made, sending payment information to the order receiving waiting module; if not, the payment waiting module sends order canceling information to the transaction closing module; the transaction closing module closes the next transmission of the order information data after receiving the order canceling information sent by the payment waiting module;
the order receiving waiting module judges whether the customer has order canceling operation; if yes, sending refund information to a refund order generation module;
the refund order generating module generates a refund order and automatically refunds to the customer account when receiving the refund information; sending transaction closing information to a transaction closing module, and closing the order information data when the transaction closing module receives the transaction closing information;
the to-be-delivered module is used for judging whether the client has refund operation or not; if the refund is made, sending information to a refund order generation module, and generating a refund order and automatically refunding to a customer account by the refund order generation module;
the goods receiving module judges whether the customer has money refunding or goods returning operation; if the refund is made, sending information to a refund order generation module, and generating a refund order and automatically refunding to a customer account by the refund order generation module; the refund order generating module sends transaction closing information to the transaction closing module, and the transaction closing module closes the order information data after receiving the transaction closing information; if the returned goods and refunds are available, sending information to a returned goods order generating module and an express receiving module, wherein the returned goods order generating module generates a returned goods order and sends the information to the returned goods order generating module, and the delivery receiving module receives the returned goods information and sends the information to a courier client; the refund order generating module generates a refund order and automatically refunds to a customer account when receiving the information sent by the refund order generating module; the refund order generation module sends transaction closing information to the transaction closing module; the goods receiving module judges that no refund or goods returning operation exists, and sends the transaction success information to the transaction success module;
and the transaction success module generates transaction success information after receiving the transaction success information.
In some embodiments, the order waiting module further determines whether the customer has a partial refund operation; if yes, sending part of refund information to a refund order generation module.
In some embodiments, the pending delivery module further determines whether the refund operation is a partial refund or a full refund and sends the information to a refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
In some embodiments, the module to receive goods specifically judges whether the customer is a partial refund or a full refund, and sends information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
In some embodiments, the goods-to-receive module further specifically determines whether the customer is a partial refund or a full refund, and sends information to the goods-return order generating module and the express receiving module.
In some embodiments, the transaction success module starts timing after receiving the transaction success information, and generates the transaction success information if not receiving the cancellation order information of the module to be paid or the refund information sent by the refund order generation module or the refund operation of the customer for more than a predetermined number of days; and if the customer receives order canceling information or refund operation within the preset number of days, sending refund information to the refund order generation module.
In some embodiments, the transaction success module further determines whether the customer is a partial refund or a full refund and sends the information to a refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
The invention relates to an intelligent order data detection system, which utilizes an order receiving module to receive order information data, utilizes a payment waiting module to judge whether payment is made, and sends different signals aiming at unpaid or paid states; the order receiving waiting module judges whether the customer cancels order operation and sends refund information, the goods to be delivered module sends the refund information to the refund order generating module after judging that the refund operation exists, the refund order generating module receives the refund information and executes refund, and the transaction closing module closes the transaction; the goods receiving module sends information to the refund order generating module under the condition of refund; and under the condition of returning goods and refunding money, sending information to the goods returning order generation module and the express receiving module, and executing the processes of refunding and refunding goods. And the transaction success module starts timing after receiving the transaction success information, so as to execute the transaction success or refund process. Therefore, the order data intelligent detection system of the invention forms a complete closed loop among all the modules, thereby realizing the automatic management and operation of a complete set of complete flow of payment, delivery, receiving, refund or refund in the order process, saving the cost and improving the order operation efficiency.
Drawings
FIG. 1 is a block diagram of an intelligent order data detection system according to an embodiment of the present invention
FIG. 2 is a schematic flow chart of an intelligent order data detection system according to an embodiment of the present invention
Detailed Description
In order to make the disclosure of the present invention more comprehensible, the present invention is further described with reference to the following embodiments. The invention is of course not limited to this particular embodiment, and general alternatives known to those skilled in the art are also covered by the scope of the invention.
The present invention will be described in detail below with reference to the accompanying drawings and specific embodiments. It is to be noted that the drawings are not to precise scale and are not intended to limit the scope of the invention.
Referring to fig. 1, the intelligent order data detecting system of the present embodiment includes:
the order receiving module is used for receiving order information data submitted by a client;
the payment waiting module judges whether the client pays; if the payment is made, sending payment information to the order receiving waiting module; if not, the payment waiting module sends order canceling information to the transaction closing module; the transaction closing module closes the next transmission of the order information data after receiving the order canceling information sent by the payment waiting module;
the order receiving waiting module judges whether the customer has order canceling operation; if yes, sending refund information to a refund order generation module; in addition, the order receiving waiting module also judges whether the client has partial refund operation; if yes, sending part of refund information to a refund order generation module.
The refund order generating module generates a refund order and automatically refunds to the customer account when receiving the refund information; sending transaction closing information to a transaction closing module, and closing the order information data when the transaction closing module receives the transaction closing information;
the to-be-delivered module is used for judging whether the client has refund operation or not; if the refund is made, the information is sent to a refund order generation module, and the refund order generation module generates a refund order and automatically refunds to the customer account. Here, the to-be-delivered module further judges whether the refund operation is a partial refund or a full refund, and sends information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
The goods receiving module judges whether the customer has money refunding or goods returning operation; if the refund is made, sending information to a refund order generation module, and generating a refund order and automatically refunding to a customer account by the refund order generation module; the refund order generating module sends transaction closing information to the transaction closing module, and the transaction closing module closes the order information data after receiving the transaction closing information; if the returned goods and refunds, sending information to a returned goods order generating module and an express receiving module, wherein the returned goods order generating module generates a returned goods order and sends the information to the refund order generating module, and the express receiving module receives the returned goods information and sends the information to a courier client; the goods receiving module judges that no refund or goods returning operation exists, and sends the transaction success information to the transaction success module; here, the module to receive goods specifically judges whether the customer is a partial refund or a complete refund, and sends information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account. In addition, the goods receiving module also specifically judges whether the customer is to partially refund goods or fully refund goods, and sends information to the goods returning order generating module and the express receiving module.
The transaction success module starts timing after receiving the transaction success information, and generates the transaction success information if the order cancellation information of the module to be paid is not received or the refund information sent by the refund order generation module or the refund operation of the client is not received for more than a preset number of days; and if the order canceling information or the refund operation of the client is received within the preset number of days, sending the refund information to a refund order generating module. Here, the transaction success module further determines whether the customer is a partial refund or a full refund and sends information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
Referring to fig. 2, the order data intelligent detection system of the present embodiment is further described by way of example below.
Step A01: the customer submits an order; the order receiving module receives order information data submitted by a client;
step A02: the payment waiting module judges whether the client pays; if the payment is made, sending payment information to the order receiving waiting module; if not, sending order canceling information to a transaction closing module; the transaction closing module transmits the relation order information data;
step A03: the order receiving waiting module is used for judging whether the customer has order canceling operation or not and judging whether partial refund operation exists or not; if yes, sending refund information or partial refund information to a refund order generation module; if not, sending information to the module to be delivered; the refund order generating module generates a refund order according to the judgment result sent by the order receiving waiting module in the step A03, and the refund order is fully refunded or partially refunded and is automatically refunded to the customer account; sending transaction closing information to a transaction closing module to close the transaction;
step A04: the goods to be delivered module judges whether the client has a refund operation before sending information to the goods to be received module, and judges whether the refund operation is partial refund or total refund; if yes, sending the judgment result to a refund order generation module; the refund order generating module generates a refund order according to the judgment result of the to-be-delivered module in the step A04, namely partial refund or all refund information, and then automatically refunds to the customer account; sending transaction closing information to a transaction closing module to close the transaction; if not, sending information to a goods receiving module;
step A05: the goods receiving module judges whether a refund operation or a goods returning operation exists;
if the refund is made, further, the goods to be received module specifically judges whether the customer is a part of refund or a whole refund, and sends information to the refund order generation module; the refund order generating module generates a refund order according to partial refund or all refund information and automatically refunds to a customer account; sending information to a refund order generation module, wherein the refund order generation module generates a refund order and automatically refunds to a customer account; the refund order generating module sends transaction closing information to the transaction closing module, and the transaction closing module closes the order information data after receiving the transaction closing information;
if the goods are returned and refunded, the goods to be received module further specifically judges whether the customer is partial refunded and refunded or all refunded and refunded, and sends information to the goods returned order generating module and the express receiving module; the goods returning order generating module generates a goods returning order and sends information to the money returning order generating module, and the express receiving module receives the goods returning information and sends the information to the client of the courier; the refund order generation module generates a refund order and automatically refunds to the customer account; the refund order generation module sends transaction closing information to the transaction closing module;
the goods receiving module judges that no refund or goods returning operation exists, and sends the transaction success information to the transaction success module;
step A06: the transaction success module starts timing after receiving the transaction success information, and generates the transaction success information if the order cancellation information of the module to be paid is not received for more than 15 days or the refund information sent by the refund order generation module or the refund operation of the client is not received; and if the customer receives order canceling information or refund operation within 15 days, sending refund information to a refund order generation module.
In summary, the order data intelligent detection system of the present invention utilizes the order receiving module to receive the order information data, utilizes the payment waiting module to determine whether to pay, and sends different signals for unpaid or paid status; the order receiving waiting module judges whether the customer cancels order operation and sends refund information, the goods to be delivered module sends the refund information to the refund order generating module after judging that the refund operation exists, the refund order generating module receives the refund information and executes refund, and the transaction closing module closes the transaction; the goods receiving module sends information to the refund order generating module under the condition of refund; and under the condition of returning goods and refunding money, sending information to the goods returning order generation module and the express receiving module, and executing the processes of refunding and refunding goods. And the transaction success module starts timing after receiving the transaction success information, so as to execute the transaction success or refund process. Therefore, the order data intelligent detection system of the invention forms a complete closed loop among all the modules, thereby realizing the automatic management and operation of a complete set of complete flow of payment, delivery, receiving, refund or refund in the order process, saving the cost and improving the order operation efficiency.
Furthermore, the intelligent order data detection system can be planned for enterprise store operators on the market, and through the management and tracking of orders issued by customers in a retail store, the progress and completion conditions of the orders are dynamically mastered, the operation efficiency in the processes of after-sale, logistics and the like is improved, so that the operation time and the operation cost are saved, and the market competitiveness of the enterprise after-sale and logistics is improved.
The intelligent order data detection system supports the whole order circulation condition through the judgment of the order state, each set of order flow comprises a forward flow and a reverse flow, and the forward flow is used as the information circulation of a complete flow from the order placement of a user to the successful transaction. The reverse process is a background system process caused by various actions such as order modification, order cancellation, refund, goods return and the like, and can be intelligently divided into two scenes of system triggering and manual triggering according to the triggering condition of each process and inform corresponding business personnel to process in time, so that the intelligence is greatly improved, and the efficiency of business processing and the purchasing experience of users are improved.
The order data intelligent detection system effectively integrates an order system of a shopping mall, and guarantees after-sales experience of corresponding shopping of a customer to a great extent in two modes of system automatic processing and manual intervention processing through order state change of the customer. The order is effectively digitalized, the full-state circulation of the order is clearer and more controllable, and the normal operation of the mall is guaranteed in real time.
Although the present invention has been described with reference to preferred embodiments, which are illustrated for the purpose of illustration only and not for the purpose of limitation, it will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (7)
1. An intelligent order data detection system, comprising:
the order receiving module is used for receiving order information data submitted by a client;
the payment waiting module judges whether the client pays; if the payment is made, sending payment information to the order receiving waiting module; if not, the payment waiting module sends order canceling information to the transaction closing module; the transaction closing module closes the next transmission of the order information data after receiving the order canceling information sent by the payment waiting module;
the order receiving waiting module judges whether the customer has order canceling operation; if yes, sending refund information to a refund order generation module;
the refund order generating module generates a refund order and automatically refunds to the customer account when receiving the refund information; sending transaction closing information to a transaction closing module, and closing the order information data when the transaction closing module receives the transaction closing information;
the to-be-delivered module is used for judging whether the client has refund operation or not; if the refund is made, sending information to a refund order generation module, and generating a refund order and automatically refunding to a customer account by the refund order generation module;
the goods receiving module judges whether the customer has money refunding or goods returning operation; if the refund is made, sending information to a refund order generation module, and generating a refund order and automatically refunding to a customer account by the refund order generation module; the refund order generating module sends transaction closing information to the transaction closing module, and the transaction closing module closes the order information data after receiving the transaction closing information; if the returned goods and refunds are available, sending information to a returned goods order generating module and an express receiving module, wherein the returned goods order generating module generates a returned goods order and sends the information to the returned goods order generating module, and the delivery receiving module receives the returned goods information and sends the information to a courier client; the refund order generating module generates a refund order and automatically refunds to a customer account when receiving the information sent by the refund order generating module; the refund order generation module sends transaction closing information to the transaction closing module; the goods receiving module judges that no refund or goods returning operation exists, and sends the transaction success information to the transaction success module;
and the transaction success module generates transaction success information after receiving the transaction success information.
2. The intelligent order data detection system of claim 1, wherein the order waiting module further determines whether the customer has a partial refund operation; if yes, sending part of refund information to a refund order generation module.
3. The intelligent order data detection system of claim 1, wherein the module to be shipped further determines whether the refund operation is a partial refund or a full refund and sends the information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
4. The intelligent order data detection system of claim 1, wherein the module to receive determines whether the customer is a partial refund or a full refund and sends information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
5. The intelligent order data detection system of claim 4, wherein the module to be received further specifically determines whether the customer is a partial refund or a full refund, and sends information to the returned order generation module and the express receiving module.
6. The intelligent order data detection system of claim 1, wherein the transaction success module starts timing after receiving the transaction success information, and generates the transaction success information if not receiving the cancellation order information of the module to be paid or the refund information sent by the refund order generation module or the refund operation of the customer for more than a predetermined number of days; and if the customer receives order canceling information or refund operation within the preset number of days, sending refund information to the refund order generation module.
7. The intelligent order data detection system of claim 6, wherein the trade success module is further configured to determine whether the customer has a partial refund or a full refund and send the information to the refund order generation module; the refund order generation module generates a refund order according to partial refund or all refund information and automatically refunds to the customer account.
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Cited By (1)
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| TWI814087B (en) * | 2021-07-30 | 2023-09-01 | 韓商韓領有限公司 | Method for providing information and electronic device using the same |
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