CN112669121B

CN112669121B - Information processing method, device, electronic equipment and storage medium

Info

Publication number: CN112669121B
Application number: CN202110006969.XA
Authority: CN
Inventors: 高扬; 施雨沁
Original assignee: Rajax Network Technology Co Ltd
Current assignee: Rajax Network Technology Co Ltd
Priority date: 2021-01-05
Filing date: 2021-01-05
Publication date: 2023-12-19
Anticipated expiration: 2041-01-05
Also published as: CN112669121A

Abstract

The information processing method provided by the application comprises the following steps: obtaining interest information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time; and displaying the rights and interests information. According to the method, the interest information which can be enjoyed by the user and corresponds to the target order under the condition that the target order is not completed on time is displayed, so that the attention of the user is focused on the interest information which can be enjoyed by the user when the target order is not completed on time, and anxiety emotion of the user in the process of waiting for distribution after the target order is placed can be relieved.

Description

Information processing method, device, electronic equipment and storage medium

Technical Field

The present invention relates to the field of data processing, and in particular, to an information processing method, an information processing device, an electronic stylus, and a storage medium.

Background

As people's pace of life increases, a variety of order distribution services come out in endless form, for example: take-away services, network taxi services, courier services, and the like. After the user sends an order request, the service platform gives estimated service time according to the actual situation of the user, for example: after the user purchases the takeaway commodity on the takeaway platform, the takeaway platform can give the estimated time of arrival of the takeaway commodity.

In practical application, anxiety is easy to generate in the process of waiting for delivery after the user orders, and the condition of overtime delivery of the order occurs sometimes, and the condition can cause poor ordering experience for the user. The reason for this is that the distribution data which is visible to the user at present is often monotonous, and anxiety emotion which is easy to occur in the process of waiting for distribution after the user orders is not considered, and how to alleviate dissatisfaction emotion of the user for overtime distribution of the order by the distribution data which is visible to the user once the overtime distribution of the order occurs is not considered.

Disclosure of Invention

The present application provides an information processing method to solve the above-mentioned problems in the prior art. The present application also provides an information processing apparatus, an electronic device, and a storage medium,

the application provides an information processing method, which comprises the following steps: obtaining interest information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time; and displaying the rights and interests information.

Optionally, the interest information includes prompt information for prompting that the user corresponding to the target order can enjoy the interest under the condition that the target order is not completed on time.

Optionally, the prompt information includes remaining duration information of a current time distance for displaying a start time of description information for describing a user enjoyable right corresponding to the target order under the condition that the target order is not completed on time.

Optionally, the start time of the description information for describing the enjoyable rights of the user corresponding to the target order under the condition that the target order is not completed on time is the latest delivery time specified for the target order.

Optionally, the displaying the rights and interests information includes: and displaying the prompt information within a specified delivery time range aiming at the target order.

Optionally, the method further comprises: in response to detecting an opening operation of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order; the displaying the prompt information comprises the following steps: and if the current time is determined to be within the range of the specified delivery time for the target order, displaying the prompt information in the order page.

Optionally, the displaying the prompt information within the specified delivery time range for the target order includes: and if the duration between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within the specified delivery time range of the target order, displaying the prompt information.

Optionally, the obtaining the rights information for representing that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and obtaining the prompt information provided by the server side, or generating the prompt information according to the target order.

Optionally, the rights information includes description information for describing rights enjoyable by a user corresponding to the target order under the condition that the target order is not completed on time.

Optionally, the displaying the rights and interests information includes: the descriptive information is presented starting from a latest delivery time specified for the target order.

Optionally, the method further comprises: in response to detecting an opening operation of an order page for the target order, determining whether a current time is after a latest delivery time specified for the target order, and determining whether the target order has been completed; the displaying the description information comprises the following steps: the descriptive information is presented if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not complete.

Optionally, the obtaining the rights information for representing that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and obtaining the description information provided by the server side, or generating the description information according to the target order.

Optionally, the method further comprises: in response to detecting an opening operation of an order page for the target order, determining whether a current time is after a latest delivery time specified for the target order, and determining whether the target order has been completed; if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, sending a request message for requesting to obtain the description information to the server; the obtaining the description information provided by the server side includes: and obtaining the description information provided by the server for the request message.

Optionally, the displaying the rights and interests information includes: and if the click operation for the prompt information is detected before the latest delivery time specified for the target order, displaying the description information of the enjoyable rights of the user corresponding to the target order.

The present application also provides an information processing apparatus including:

an information acquisition unit for acquiring rights information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time;

And the information display unit displays the rights and interests information.

Optionally, the information display unit includes: and the prompt information display subunit is used for displaying the prompt information within the specified distribution time range aiming at the target order.

Optionally, the apparatus further includes: a first information judgment subunit, configured to judge whether a current time is within a specified delivery time range for the target order in response to detecting an opening operation of an order page for the target order; the prompt information display subunit is specifically configured to display the prompt information in the order page if it is determined that the current time is within the specified delivery time range for the target order.

Optionally, the apparatus further includes: a second information judgment subunit operable to judge, in response to detection of an opening operation of an order page for the target order, whether or not a current time is after a latest delivery time specified for the target order, and whether or not the target order has been completed; the information display unit includes: and the descriptive information display subunit is used for displaying the descriptive information if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed.

Optionally, the apparatus further includes: a third information judgment subunit operable to judge, in response to detection of an opening operation of an order page for the target order, whether or not a current time is after a latest delivery time specified for the target order, and whether or not the target order has been completed; a description information request subunit, configured to send a request message for requesting to obtain the description information to the server side if it is determined that the current time is after the latest delivery time specified for the target order and it is determined that the target order is not completed; the obtaining the description information provided by the server side includes: and obtaining the description information provided by the server for the request message.

The application also provides an information processing method, which comprises the following steps: acquiring interest information which can be enjoyed by a user corresponding to a target order under the condition that the target order is not completed on time; and sending the rights and interests information to the client corresponding to the user.

Optionally, the sending the rights and interests information to the client corresponding to the user includes: and if the duration between the current time and the generation time of the target order reaches or exceeds a preset time threshold and the current time is within the specified delivery time range of the target order, sending the prompt information to the client corresponding to the user.

Optionally, the prompt information includes remaining duration information of a current time distance from a latest delivery time specified for the target order.

Optionally, the sending the rights and interests information to the client corresponding to the user includes: and sending the rights and interests information to the client corresponding to the user within the specified distribution time range aiming at the target order.

Optionally, the method further comprises: in response to receiving opening information of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order; the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be within the specified delivery time range for the target order, sending the benefit information to the client corresponding to the user.

Optionally, the obtaining the interest information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the prompt information according to the target order.

Optionally, the sending the rights and interests information to the client corresponding to the user includes: and if the click operation for the prompt information is detected before the latest delivery time specified for the target order, sending the description information to the client corresponding to the user.

Optionally, the sending the rights and interests information to the client corresponding to the user includes: in response to receiving the opening information of the order page for the target order, judging whether the current time is after the latest delivery time for the target order, and judging whether the target order is completed; the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, the description information is sent to the client corresponding to the user.

Optionally, the obtaining the interest information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the description information according to the target order.

Optionally, the method further comprises: in response to receiving the opening information for the target order page, determining whether a current time is after a latest delivery time specified for the target order, and determining whether the target order has been completed; and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, the description information is sent to the client corresponding to the user.

Optionally, the sending the description information to the client corresponding to the user includes: obtaining the order information; and according to the order information, obtaining the description information of the user-available rights and interests corresponding to the order information.

The present application also provides an information processing apparatus including: the information acquisition unit is used for acquiring the interest information which corresponds to the target order and can be enjoyed by the user under the condition that the target order is not completed on time; and the information sending unit is used for sending the rights and interests information to the client corresponding to the user.

Optionally, the information sending unit includes: and the first information sending subunit is used for sending the rights and interests information to the client corresponding to the user within the specified distribution time range aiming at the target order.

Optionally, the apparatus further includes: a first information judging subunit, configured to judge whether a current time is within a specified delivery time range for the target order in response to receiving opening information of an order page for the target order; the first information sending subunit is specifically configured to send the rights and interests information to the client corresponding to the user if it is determined that the current time is within the specified distribution time range for the target order.

Optionally, the information sending unit includes: a second information judging subunit, configured to judge whether a current time is after a latest arrival time for the target order, and judge whether the target order has been completed, in response to receiving opening information of an order page for the target order; and the prompt information sending subunit is used for sending the description information to the client corresponding to the user if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed.

Optionally, the apparatus further includes: a third information judgment subunit, configured to judge whether a current time is after a latest delivery time specified for the target order, and judge whether the target order has been completed, in response to receiving opening information for the target order page; and the descriptive information sending subunit is used for sending the descriptive information to the client corresponding to the user if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed.

Optionally, the apparatus further includes: an order information acquisition unit for acquiring the order information; and the descriptive information acquisition unit is used for acquiring descriptive information of the user sharable rights corresponding to the order information according to the order information.

The application also provides an electronic device comprising: a processor; and a memory for storing a program of methods, which when read and executed by the processor performs any of the methods described above.

The present application also provides a computer storage medium storing a computer program which when executed implements any of the methods described above.

Compared with the prior art, the application has the following advantages:

In addition, even if overtime order delivery occurs, since the interest information enjoyable by the user when the order is not completed in time is provided, the dissatisfied emotion of the user for overtime order delivery can be relieved, and the complaint of the user for the delivery platform can be objectively reduced.

In addition, the order quantity of the distribution platform can be improved by displaying the user with the user-available rights and interests information when the order is not completed on time, so that the benefit of the distribution platform is improved.

Drawings

Fig. 1 is a schematic application scenario diagram of the information processing method in the first embodiment of the present application;

FIG. 2A is a schematic diagram of a first display interface of a client according to a first embodiment of the present application after a user issues an order request;

FIG. 2B is a schematic diagram of a second display interface of the client described after the user makes an order request according to the first embodiment of the present application;

FIG. 2C is a schematic diagram of a third display interface of the client after the user makes an order request according to the first embodiment of the present application;

FIG. 3 is a flowchart of an information processing method according to a second embodiment of the present application;

fig. 4 is a schematic structural view of an information processing apparatus according to a third embodiment of the present application;

fig. 5 is a flowchart of an information processing method according to a fourth embodiment of the present application;

fig. 6 is a schematic structural view of an information processing apparatus according to a fifth embodiment of the present application;

fig. 7 is a schematic structural diagram of an electronic device according to a sixth embodiment of the present application;

Detailed Description

In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. This application is, however, susceptible of embodiment in many other ways than those herein described and similar generalizations can be made by those skilled in the art without departing from the spirit of the application and the application is therefore not limited to the specific embodiments disclosed below.

In order to clearly show the information processing method provided by the embodiment of the present application, a specific application scenario of the information processing method provided by the present application is first introduced.

The information processing method is introduced by taking the takeaway service in the first embodiment of the present application as a specific application scenario, please refer to fig. 1, which is a schematic diagram of the application scenario of the information processing method in the first embodiment of the present application.

Fig. 1 includes: a user 101, a client 102, and a server 103. In practical application, a user sends an order request to a takeout service platform through a client 102, the client 102 receives the request and then sends the request to a server 103, and the server 103 sends a corresponding order to the client according to the order request and gives an estimated delivery time in the order. However, the waiting process after ordering is easy to generate anxiety emotion to the user, and is influenced by various unstable factors such as meal delivery environment, order quantity of delivered meal, etc., and the condition that the meal delivery time is overtime often occurs, so that negative ordering experience is caused to the user 101.

In the first embodiment of the present application, the client 102 refers to a service interface of a take-away service platform selected by a user through a terminal device (for example, a mobile phone, a tablet computer, etc.); the server 103 is a server corresponding to the client 102; the user 101 may be a user who specifically makes an order request to the takeaway service platform, or may be a user who logs in to the takeaway service platform.

Here, taking the user who makes an order request to the takeout service platform as the user 101 described in the first embodiment of the present application as an example, an embodiment of the present scenario will be described. Referring to fig. 2A, a schematic diagram of a first display interface of the client 102 described after a user makes an order request in the first embodiment of the present application includes: an estimated time module 201A, a meal delivery progress module 202A, and a equity information module 203A.

The estimated time module 201A is configured to display the estimated time of delivery of the corresponding meal in the order to the user 101. After the user 101 sends an order request to the user, the server 103 or the client 102 comprehensively considers the factors such as the time when the user sends the order request, the distance between the user address and the order originating address, and the like, and provides the estimated delivery time of the ordered food to the user.

The meal delivery progress module 202A is configured to display the meal delivery progress to the user 101. In the field, the meal delivery progress module 202 is more than connected with a GPS positioning system, and informs the user of the meal delivery progress at the current moment by positioning the position of the rider delivering the meal to the user 101 in real time.

The rights information module 203A is configured to display rights information to the user 101, where the rights information indicates that the user corresponding to the target order can enjoy the target order under the condition that the target order is not completed. After the user successfully orders the order through the take-out service platform, the server 103 obtains the interest information which can be enjoyed by the user corresponding to the target order under the condition that the target order is not completed on time according to the detailed condition of the order, and sends the interest information to the client 102, and the client 102 presents the interest information for the user through the interest information module 203A on a display interface so as to prompt the user to enjoy the interest if the target order is not delivered on time. The rights information may include some goods with great preference, for example: pizza, fruit, beverage, etc. that can be purchased at a very low price after the offer.

It may be appreciated that the interest information module 203A may display a prompt message for reminding the user that the user 101 may enjoy the interest if the target take-out order is not delivered on time, for example: the supervalue good gift shown in fig. 2A; information of specific contents that the user can enjoy the interests may be such as: the specific commodity mentioned above and the price corresponding to the commodity.

It should be noted that, after the user successfully places an order, displaying the rights and interests information module 203A on the order details interface is an optional implementation manner of the present application, and in other embodiments, the rights and interests information module may also be displayed on other interfaces. For example: the equity information module 203A may display when a user enters the take-away platform. For example, the equity information module is configured on the first interface of the takeaway service platform, and when the user 101 enters the first interface of the takeaway service platform, the client responds to the opening operation of the takeaway service platform by the user to present equity information and other first interface information for the user no matter whether the user orders food or not. Therefore, the display of the rights information module at different positions at different moments should be a simple transformation of the present embodiment, and all the changes do not deviate from the core of the present application and are within the protection scope of the present application.

In one embodiment of the present application, the client first generates the prompt information on an order details interface and displays the prompt information in the equity information display module 203A (please refer to fig. 2A), and when the order is generated, the equity information display module 203A determines the latest delivery time of the takeaway commodity corresponding to the order according to the estimated delivery time, and when the current time reaches the latest delivery time, converts the prompt information into description information for displaying, that is, if the takeaway order is not delivered within the specified time, the description information is displayed.

Fig. 2B is a schematic diagram of a second display interface of the client 102 described after the user makes an order request in the first embodiment of the present application. If the current time exceeds the estimated latest time, it indicates that the take-out order is not delivered within the specified time, at this time, the estimated time module 201A changes the "latest time to the" overtime prompt message ", the benefit information module 203A converts the prompt message into the description message, and it can be understood that the process of converting the prompt message into the description message is similar to the process of unlocking the benefit message, that is, in the specified time range, the user is given a prompt for the user to enjoy the benefit corresponding to the target order under the condition that the take-out order is not completed on time, and if the take-out order is not completed on time, the specific content of the shared benefit is displayed to the user.

In addition, after the description information is presented to the user, the client may provide the user with the sharable rights in response to the user's operation of the rights information presentation module 203A. For example: the description information describes a special price commodity, and after the client receives click operation of the description information, commodity detail pages of the special price commodity are provided for the user so as to be convenient for the user to purchase. If the user is determined to purchase the special price commodity, the user is informed that the user has enjoyed the shared equity corresponding to the take-out order. Please refer to fig. 2C, which is a schematic diagram of a third display interface of the client 102 described after the user issues the order request in the first embodiment of the present application, when the user reenters the take-out order details page, the client deletes the equity information display module 203A, and the prompt information and the description information are not displayed any more.

It should be noted that, the rights information may give the rights information for the user order according to the specific situation of the user order, for example: and providing preferential commodities for the user according to the user preference information. Also for example: the commodity suitable for postprandial consumption can be provided for the user according to the specific commodity of the take-out order of the user. Also for example: coupons applicable to all merchants of the platform can be provided directly to the customer.

In addition, the application is not limited to the specific application scenario of the information processing method provided in the present embodiment, and the information processing method may also be applied to other scenarios, for example: and (5) scenes such as network car reservation, express delivery and the like. The above description of the application of the information processing method to the takeaway service scenario is only for convenience of understanding and is not limited to the application of the information processing method provided in the present application.

The above embodiment introduces a specific application scenario of the information processing method, and accordingly, the second embodiment of the present application provides an information processing method, please refer to fig. 3, which is a flowchart of the information processing method according to the second embodiment of the present application. Since the method embodiment is partially similar to the application scenario embodiment, only the non-mentioned part of the application scenario embodiment will be described below, and the relevant part will be referred to the part of the description of the application scenario embodiment.

The information processing method according to the second embodiment of the present application includes the following steps:

step S301, obtaining rights information for representing enjoyable rights of a user corresponding to a target order under the condition that the target order is not completed on time.

In the second embodiment of the present application, the execution body for executing the information processing method is generally a client of a target scene corresponding to a target user, that is, a client for displaying the rights and interests information.

The target order refers to an order generated by the client service platform through receiving an operation instruction of a target user, for example: and the user orders food through the takeaway service platform, and the takeaway service platform corresponding to the client generates a target order for food ordering operation with the user for the user according to the food ordering instruction of the user.

The interest information is preferential service information provided by a client service platform for a user, and the interest information can be prompt information, namely prompt information for prompting that the user corresponding to a target order can enjoy the interest under the condition that the target order is not completed on time; for example, the user is prompted for information of a preferential service. The rights information may also be information for describing preferential content, that is, descriptive information for describing rights enjoyable by a user corresponding to a target order under the condition that the target order is not completed on time; for example, assuming that the user's enjoyable right is a certain commodity that is discounted, the description information is a commodity name of the commodity, a corresponding discount price, and a degree of discount.

In an alternative way of applying the second embodiment, the rights information includes both the hint information and the description information.

The prompt information comprises residual time length information of the current time distance display for describing the starting time of the description information of the user enjoyable rights corresponding to the target order under the condition that the target order is not completed on time, namely, the residual time length information is a part of the prompt information. The method comprises the steps of displaying a target order, wherein the starting time of the description information for describing the enjoyable rights of a user corresponding to the target order under the condition that the target order is not completed on time is the latest delivery time specified for the target order. For example: assuming that the target order is a take-out order, the latest delivery time specified by the target order is the predicted delivery time given by the service platform.

It should be noted that, the foregoing description of the benefit information is only a preferred embodiment of the present application, and in other embodiments, the benefit information may include only the prompt information or only the description information, which should belong to a simple transformation of the first embodiment of the present application, and are all within the protection scope of the present application without departing from the core of the present application.

Step S302, the rights and interests information is displayed.

The step of displaying the rights and interests information is to display the rights and interests information to the user through an interactive interface in the client side, which is interacted with the user.

It can be appreciated that the process of displaying the rights information requires displaying according to the specific content in the rights information. Here, the process of displaying the rights information will be described in detail by taking the foregoing alternative embodiments as an example, that is, it is assumed that the rights information includes the hint information and the description information.

When the client receives an order placing request sent by a user, the client provides a specific target order for the user according to the order placing request, and meanwhile predicts a specified delivery completion time for the order.

The right information is contained in the target order, and in the process of showing the right information to the user, prompt information in the right information is firstly shown to the user so as to inform the user that the user can enjoy the right if the order corresponding to the user is not completed on time.

Specifically, the prompt information includes the remaining duration information of the current time from the specified delivery completion time. And the client judges whether the description information is displayed by the user or not according to the residual duration information.

And if the current time does not reach the specified delivery time, the client side always displays the prompt information until the current time reaches the specified delivery time.

Considering that after the user places an order, the order page or the client is possibly closed by the user, before the prompt information is displayed, the client also responds to the detection of the opening operation of the target order page to judge whether the current time is within the range of the specified delivery time of the target order.

And if the current time is determined to be within the specified distribution range for the target order, displaying the prompt information in the order page.

In an optional embodiment of the present application, the prompt information may also be displayed after a period of time for generating the order, that is, if a duration between a current time and a generation time of the target order reaches or exceeds a preset time threshold, and the current time is within a specified delivery time range of the target order, the prompt information is displayed.

For example: in the current time period, the takeaway platform detects that the number of service personnel dispatched by takeaway is difficult to meet the current order number, and the service personnel dispatched by the takeaway platform cannot be distributed for the target order after a period of time after the generation of the order is detected, so that the prompt information can be displayed after the period of time after the generation of the order. It should be noted that, the method for displaying the prompt message provided in the above-mentioned alternative embodiment of the present application is not limited to the application of the above-mentioned scenario, for example, if the preset time threshold is 20 minutes, the prompt message may be directly displayed after the target order is generated for 20 minutes.

It can be understood that the prompt information is only information for reminding the user that the user can enjoy the interests corresponding to the target order if the target order is not completed on time, and the prompt information does not include the content of the user-available interests. Therefore, the prompt information can be displayed to the user in the target order after the user submits the order, and can be provided for the user after the user enters the service interface corresponding to the open client. For example: when a user enters a first interface of a client of a takeaway platform, the prompt information can be displayed on the first interface of the client.

The description information is description information of specific rights content that the user can enjoy, for example: the descriptive information may be a coupon that is preferably available, a specific discounted special price item, etc. If the description information is the description information of the specific discounted special price commodity, the description information not only comprises the description of the commodity name, but also can comprise the corresponding price of the commodity, the corresponding discount information and the like.

The description information is displayed under the condition that the target order is not completed on time, namely, the display condition of the description information comprises:

1. The current time is after the latest delivery time specified by the target order;

2. the target order is not completed.

Therefore, when the description information is displayed, it is necessary to simultaneously determine whether the current time is after the delivery time specified by the target order, and whether the target order has been completed. If the display interface corresponding to the target order is closed by the user, when the user opens the client again, the user also needs to respond to the detection of the opening operation of the order page aiming at the target order, and judge whether the current state of the order meets the two conditions.

The descriptive information is presented if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not complete. And the description information is the same as the prompt information, and can be obtained from a server side or generated by a client side according to the target order.

If the description information is acquired from the server by the client, the method further comprises the step of sending a request message for requesting to acquire the description information to the server; and obtaining the description information provided by the server for the request message.

In an optional embodiment of the present application, the benefit information is also displayed before the latest delivery specified by the target order, that is, if a click operation for the prompt information is detected before the latest delivery time specified for the target order, the description information of the benefits that the user corresponding to the target order can enjoy is displayed.

For example, assuming that the latest delivery time specified by the target order is 12:00, and the current time is 11:55, if the target order is not completed yet, the description information can be displayed for the user in response to detecting the click operation of the user on the prompt information, so that the user knows the enjoyable rights of the user under the condition that the target order is not completed on time in advance. After the description information is displayed to the user, the user can intuitively know the current interest information enjoyable by the user according to the description information, and the user can directly purchase specific content contained in the shared interest information aiming at the client service interface, for example: if the sharable equity presented to the user is a discount merchandise, the user may purchase the discount merchandise described in the sharable equity information through the client. Also for example: if the sharable equity presented to the user is a coupon, the user may receive the coupon through the client.

In an optional embodiment of the present application, the client may further guide the user to enjoy the specific content contained in the rights information. For example: assuming that the sharable equity of the user is a discount commodity, that is, the description information describes the discount commodity, the client can respond to the click operation of the user on the description information and send the operation to the server corresponding to the client, the server searches the merchant corresponding to the commodity and enters the commodity detail page corresponding to the discount commodity in the merchant, so that the user can purchase the discount commodity. Also for example: assuming that the user's sharable equity is a coupon, the client may set the description information as the coupon, and issue the coupon to the user in response to an operation of the user clicking on the description information.

It should be noted that, because the description information is also directly displayed to the user, the description information also has a certain prompting capability, so that the description information can directly replace the prompting information to remind the user that the user corresponding to the target order can enjoy a certain degree of rights and interests under the condition that the target order is not completed on time. It can be understood that if the current time does not exceed the latest delivery time specified by the target order, the user cannot enjoy the rights corresponding to the target order, and therefore, if the prompt information is replaced with the description information, the user cannot enjoy the rights corresponding to the target order by operating the client before the latest delivery time is reached.

According to the method, the sharable equity information is provided for the user when the order is not completed, so that anxiety of the user in the waiting process of the order is relieved, meanwhile, bad experience caused by the fact that the order is not completed on time is made up for, satisfaction degree of the user is improved, and customer complaint of the user to the platform is reduced. In addition, by means of showing the sharable interest information to the user, the satisfaction degree of the user on the platform is improved, the user quantity is attracted, and the income of the platform is increased.

The above embodiments describe an information processing method, and accordingly, a third embodiment of the present application provides an information processing apparatus. Since the apparatus embodiments are substantially similar to the method embodiments described above, the description is relatively simple, and reference will be made to the description of the method embodiments described above. The device embodiments described below are merely illustrative.

Referring to fig. 4, a schematic structural diagram of an information processing apparatus according to a third embodiment of the present application is provided, where the information processing apparatus includes:

an information acquisition unit 401 for acquiring rights information for representing enjoyability of a user corresponding to a target order under the condition that the target order is not completed on time;

And an information display unit 402 for displaying the rights and interests information.

Optionally, the information display unit includes:

and the prompt information display subunit is used for displaying the prompt information within the specified distribution time range aiming at the target order.

Optionally, the apparatus further includes:

a first information judgment subunit, configured to judge whether a current time is within a specified delivery time range for the target order in response to detecting an opening operation of an order page for the target order;

The prompt information display subunit is specifically configured to display the prompt information in the order page if it is determined that the current time is within the specified delivery time range for the target order.

Optionally, the apparatus further includes:

a second information judgment subunit operable to judge, in response to detection of an opening operation of an order page for the target order, whether or not a current time is after a latest delivery time specified for the target order, and whether or not the target order has been completed;

the information display unit includes:

and the descriptive information display subunit is used for displaying the descriptive information if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed.

Optionally, the apparatus further includes:

a third information judgment subunit operable to judge, in response to detection of an opening operation of an order page for the target order, whether or not a current time is after a latest delivery time specified for the target order, and whether or not the target order has been completed;

A description information request subunit, configured to send a request message for requesting to obtain the description information to the server side if it is determined that the current time is after the latest delivery time specified for the target order and it is determined that the target order is not completed;

the obtaining the description information provided by the server side includes: and obtaining the description information provided by the server for the request message.

The foregoing second embodiment and the third embodiment of the present invention are different from the foregoing second embodiment and the third embodiment, in that the execution body of the information processing method in the fourth embodiment of the present invention is a server, and the server is a server or a server cluster corresponding to the client, and since the method embodiment is substantially similar to the foregoing first embodiment, the description is relatively simple, and the relevant points refer to the partial description of the foregoing first embodiment. Only the content not described in the first embodiment will be described in detail, and the other content is merely illustrative.

As shown in fig. 5, which is a flowchart of an information processing method according to a fourth embodiment of the present application, the information processing method includes

S501, obtaining the interest information which can be enjoyed by the user corresponding to the target order under the condition that the target order is not completed on time.

S502, the rights and interests information is sent to the client corresponding to the user.

Optionally, the method further comprises: in response to receiving opening information of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order;

the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be within the specified delivery time range for the target order, sending the benefit information to the client corresponding to the user.

Optionally, the rights information includes description information for describing rights enjoyable by a user corresponding to the target order under the condition that the target order is not completed on time. The sending the rights and interests information to the client corresponding to the user includes: in response to receiving the opening information of the order page for the target order, judging whether the current time is after the latest delivery time for the target order, and judging whether the target order is completed;

Optionally, the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, the description information is sent to the client corresponding to the user.

Optionally, the method further comprises:

in response to receiving the opening information for the target order page, determining whether a current time is after a latest delivery time specified for the target order, and determining whether the target order has been completed;

and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, the description information is sent to the client corresponding to the user.

In order to ensure that the satisfaction degree of the rights and interests information is improved, and simultaneously in order to avoid that the rights and interests information is single, the freshness of the shared rights and interests is lost for a user, the specific content of the rights and interests information can be set according to the actual situation of the user, namely, the shared rights and interests of the user can be selected according to the actual situation of the user, and corresponding description information is provided for the user.

The sending the description information to the client corresponding to the user comprises the following steps:

obtaining the order information;

and according to the order information, obtaining the description information of the user-available rights and interests corresponding to the order information.

For example: assuming that the current order is a takeaway meal selected by the user, providing a commodity suitable for postprandial consumption for the user according to the meal information contained in the takeaway meal, for example, the commodity can be a preferential drink suitable for postprandial consumption and the like; the user's next order offers a discount.

The server can also select commodities of a store closer to the target meal delivery address for a user according to the target meal delivery address described in the order information, and give coupons of the store to the user; or providing commodities conforming to the consumption habit of the user according to the consumption habit of the user, and providing a certain discount for the user.

The server may also provide the user with coupons for the user's next order, or coupons for other stores, and so forth.

The fourth embodiment described above describes an information processing method, and accordingly, a fifth embodiment of the present application provides an information processing apparatus. Since the apparatus embodiments are substantially similar to the method embodiments described above, the description is relatively simple, and reference will be made to the description of the method embodiments described above. The device embodiments described below are merely illustrative.

Referring to fig. 6, a schematic structural diagram of an information processing apparatus according to a fifth embodiment of the present application is provided, where the information processing apparatus includes:

an information obtaining unit 601, configured to obtain rights information that a user corresponding to a target order can enjoy under a condition that the target order is not completed on time;

and the information sending unit 602 is configured to send the rights and interests information to a client corresponding to the user.

Optionally, the information sending unit includes:

and the first information sending subunit is used for sending the rights and interests information to the client corresponding to the user within the specified distribution time range aiming at the target order.

Optionally, the apparatus further includes:

a first information judging subunit, configured to judge whether a current time is within a specified delivery time range for the target order in response to receiving opening information of an order page for the target order;

the first information sending subunit is specifically configured to send the rights and interests information to the client corresponding to the user if it is determined that the current time is within the specified distribution time range for the target order.

In correspondence with the above-mentioned method embodiment provided in the present application, the sixth embodiment of the present application provides an electronic device, and since the sixth embodiment is substantially similar to the above-mentioned method embodiment provided in the present application, the description is relatively simple, and the relevant point is referred to the description of the above-mentioned method embodiment provided in the present application. The sixth embodiment described below is merely illustrative.

Fig. 7 is a schematic structural diagram of an electronic device according to a sixth embodiment of the present application.

The electronic device includes: a processor 701;

and a memory 702 for storing a program of a method, which when read and executed by the processor performs the method provided by the method embodiment described above.

It should be noted that, for the detailed description of the electronic device provided in the sixth embodiment of the present application, reference may be made to the related description of the foregoing method embodiment provided in the present application, which is not repeated herein.

The seventh embodiment of the present application provides a computer storage medium corresponding to the above method embodiment provided in the present application, and since the seventh embodiment is substantially similar to the above method embodiment provided in the present application, the description is relatively simple, and the relevant point is referred to the description of the above method embodiment provided in the present application. The seventh embodiment described below is merely illustrative.

The computer storage medium stores a computer program which, when executed, implements the methods provided in the method embodiments described above.

It should be noted that, for the detailed description of the storage medium provided in the seventh embodiment of the present application, reference may be made to the related description of the foregoing method embodiment provided in the present application, which is not repeated herein.

While the preferred embodiment has been described, it is not intended to limit the invention thereto, and any person skilled in the art may make variations and modifications without departing from the spirit and scope of the invention, so that the scope of the invention shall be defined by the claims.

In one typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include volatile memory, random Access Memory (RAM), and/or nonvolatile memory, such as Read Only Memory (ROM) or Flash memory (Flash RAM), among others, in a computer readable medium. Memory is an example of computer-readable media.

1. Computer readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for a computer include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, read only optical disk read only memory (CD-ROM), digital Versatile Disks (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium, which can be used to store information that can be accessed by a computing device. Computer-readable Media, as defined herein, does not include non-Transitory computer-readable Media (transmission Media), such as modulated data signals and carrier waves.

2. It will be appreciated by those skilled in the art that embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

Claims

1. An information processing method, characterized by comprising:

obtaining interest information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time;

displaying the rights and interests information; the interest information comprises prompt information for prompting that a user corresponding to the target order can enjoy the interest under the condition that the target order is not completed on time; the displaying the rights and interests information includes: displaying the prompt information within a specified delivery time range aiming at the target order; if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, displaying descriptive information for describing the enjoyable rights of the user corresponding to the target order under the condition that the target order is not completed on time;

The prompt information comprises residual time length information of the current time distance display for describing the starting time of description information of the user enjoyable rights corresponding to the target order under the condition that the target order is not completed on time; the description information of the enjoyable rights of the user corresponding to the target order is the description of the specific rights content enjoyable by the user; the starting time of the descriptive information of the enjoyable rights of the user corresponding to the target order is the latest delivery time specified for the target order.

2. The method as recited in claim 1, further comprising: in response to detecting an opening operation of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order;

the displaying the prompt information comprises the following steps: and if the current time is determined to be within the range of the specified delivery time for the target order, displaying the prompt information in the order page.

3. The method of claim 1, wherein the presenting the hint information over a specified delivery time for the target order comprises:

And if the duration between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within the specified delivery time range of the target order, displaying the prompt information.

4. The method of claim 1, wherein the obtaining the interest information indicating that the user corresponding to the target order can enjoy the target order if the target order is not completed on time comprises: and obtaining the prompt information provided by the server side, or generating the prompt information according to the target order.

5. The method of claim 1, wherein the interest information includes description information for describing an interest that a user corresponding to a target order can enjoy in a condition that the target order is not completed on time.

6. The method of claim 5, wherein the presenting the equity information comprises: the descriptive information is presented starting from a latest delivery time specified for the target order.

7. The method as recited in claim 6, further comprising: in response to detecting an opening operation of an order page for the target order, determining whether a current time is after a latest delivery time specified for the target order, and determining whether the target order has been completed;

The displaying the description information comprises the following steps: the descriptive information is presented if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not complete.

8. The method of claim 5, wherein the obtaining the interest information indicating that the user corresponding to the target order can enjoy the target order if the target order is not completed on time comprises: and obtaining the description information provided by the server side, or generating the description information according to the target order.

9. The method as recited in claim 8, further comprising:

in response to detecting an opening operation of an order page for the target order, determining whether a current time is after a latest delivery time specified for the target order, and determining whether the target order has been completed;

if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, sending a request message for requesting to obtain the description information to the server;

10. The method of claim 5, wherein the presenting the equity information comprises:

and if the click operation for the prompt information is detected before the latest delivery time specified for the target order, displaying the description information of the enjoyable rights of the user corresponding to the target order.

11. An information processing apparatus, characterized by comprising:

the information display unit displays the rights and interests information; the interest information comprises prompt information for prompting that a user corresponding to the target order can enjoy the interest under the condition that the target order is not completed on time; the information display unit includes: the prompt information display subunit is used for displaying the prompt information in a specified delivery time range aiming at the target order; if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, displaying descriptive information for describing the enjoyable rights of the user corresponding to the target order under the condition that the target order is not completed on time;

12. The apparatus of claim 11, wherein the apparatus further comprises:

13. The apparatus of claim 11, wherein the presenting the hint information over a specified delivery time for the target order comprises: and if the duration between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within the specified delivery time range of the target order, displaying the prompt information.

14. The apparatus of claim 11, wherein the obtaining the interest information indicating that the user corresponding to the target order can enjoy if the target order is not completed on time comprises: and obtaining the prompt information provided by the server side, or generating the prompt information according to the target order.

15. The apparatus of claim 11, wherein the equity information includes descriptive information describing equity enjoyable by a user corresponding to a target order under a condition that the target order is not completed on time.

16. The apparatus of claim 15, wherein the presenting the equity information comprises: the descriptive information is presented starting from a latest delivery time specified for the target order.

17. The apparatus of claim 16, wherein the apparatus further comprises:

The information display unit includes:

18. The apparatus of claim 15, wherein the obtaining the interest information indicating that the user corresponding to the target order can enjoy if the target order is not completed on time comprises: and obtaining the description information provided by the server side, or generating the description information according to the target order.

19. The apparatus of claim 18, wherein the apparatus further comprises:

20. The apparatus of claim 15, wherein the presenting the equity information comprises: and if the click operation for the prompt information is detected before the latest delivery time specified for the target order, displaying the description information of the enjoyable rights of the user corresponding to the target order.

21. An information processing method, characterized by comprising:

acquiring interest information which can be enjoyed by a user corresponding to a target order under the condition that the target order is not completed on time;

sending the rights and interests information to the client corresponding to the user; the interest information comprises prompt information for prompting that a user corresponding to the target order can enjoy the interest under the condition that the target order is not completed on time; the sending the rights and interests information to the client corresponding to the user includes: if the duration between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within the specified delivery time range of the target order, sending the prompt information to a client corresponding to the user; if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, displaying descriptive information for describing the enjoyable rights of the user corresponding to the target order under the condition that the target order is not completed on time;

22. The method of claim 21, wherein the sending the benefit information to the client corresponding to the user comprises: and sending the rights and interests information to the client corresponding to the user within the specified distribution time range aiming at the target order.

23. The method as recited in claim 22, further comprising: in response to receiving opening information of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order;

24. The method of claim 21, wherein the obtaining the interest information enjoyable by the user corresponding to the target order if the target order is not completed on time comprises: and generating the prompt information according to the target order.

25. The method of claim 21, wherein the sending the benefit information to the client corresponding to the user comprises:

and if the click operation for the prompt information is detected before the latest delivery time specified for the target order, sending the description information to the client corresponding to the user.

26. The method of claim 21, wherein the sending the benefit information to the client corresponding to the user comprises: in response to receiving the opening information of the order page for the target order, judging whether the current time is after the latest delivery time for the target order, and judging whether the target order is completed;

the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, the description information is sent to the client corresponding to the user.

27. The method of claim 21, wherein the obtaining the interest information enjoyable by the user corresponding to the target order if the target order is not completed on time comprises: and generating the description information according to the target order.

28. The method as recited in claim 27, further comprising:

29. The method of claim 28, wherein the sending the description information to the client corresponding to the user comprises:

obtaining order information;

30. An information processing apparatus, characterized by comprising:

the information acquisition unit is used for acquiring the interest information which corresponds to the target order and can be enjoyed by the user under the condition that the target order is not completed on time;

The information sending unit is used for sending the rights and interests information to the client corresponding to the user; the interest information comprises prompt information for prompting that a user corresponding to the target order can enjoy the interest under the condition that the target order is not completed on time; the sending the rights and interests information to the client corresponding to the user includes: if the duration between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within the specified delivery time range of the target order, sending the prompt information to a client corresponding to the user; if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, displaying descriptive information for describing the enjoyable rights of the user corresponding to the target order under the condition that the target order is not completed on time;

31. The apparatus of claim 30, wherein the sending the benefit information to the client corresponding to the user comprises: and sending the rights and interests information to the client corresponding to the user within the specified distribution time range aiming at the target order.

32. The apparatus according to claim 30, wherein the information transmitting unit includes:

33. The apparatus of claim 32, wherein the apparatus further comprises:

34. The apparatus of claim 30, wherein the obtaining the interest information enjoyable by the user corresponding to the target order if the target order is not completed on time comprises: and generating the prompt information according to the target order.

35. The apparatus of claim 30, wherein the sending the benefit information to the client corresponding to the user comprises:

36. The apparatus according to claim 30, wherein the information transmitting unit includes:

a second information judging subunit, configured to judge whether a current time is after a latest arrival time for the target order, and judge whether the target order has been completed, in response to receiving opening information of an order page for the target order;

and the prompt information sending subunit is used for sending the description information to the client corresponding to the user if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed.

37. The apparatus of claim 30, wherein the obtaining the interest information enjoyable by the user corresponding to the target order if the target order is not completed on time comprises: and generating the description information according to the target order.

38. The apparatus of claim 37, wherein the apparatus further comprises:

a third information judgment subunit, configured to judge whether a current time is after a latest delivery time specified for the target order, and judge whether the target order has been completed, in response to receiving opening information for the target order page;

and the descriptive information sending subunit is used for sending the descriptive information to the client corresponding to the user if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed.

39. The apparatus of claim 38, wherein the apparatus further comprises:

an order information acquisition unit for acquiring the order information;

and the descriptive information acquisition unit is used for acquiring descriptive information of the user sharable rights corresponding to the order information according to the order information.

40. An electronic device, comprising:

a processor;

a memory for storing a program of methods, which when read and executed by the processor performs the method of any one of claims 1-10, 21-29.

41. A computer storage medium, characterized in that it stores a computer program, which when executed implements the method of any one of claims 1-10, 21-29.