CN112612874A

CN112612874A - Data processing method and device and electronic equipment

Info

Publication number: CN112612874A
Application number: CN202011584605.1A
Authority: CN
Inventors: 于红超; 刘海波; 包楠
Original assignee: Evergrande New Energy Automobile Investment Holding Group Co Ltd
Current assignee: Evergrande New Energy Automobile Investment Holding Group Co Ltd
Priority date: 2020-12-28
Filing date: 2020-12-28
Publication date: 2021-04-06

Abstract

The embodiment of the invention discloses a data processing method, a data processing device and electronic equipment, wherein the method comprises the following steps: under the condition that a feedback information input instruction of a user is received, target feedback information aiming at the use condition of the vehicle-mounted equipment and input by the user is obtained, wherein the target feedback information comprises voice information input by the user and acquired by a voice information acquisition module of the vehicle-mounted equipment; sending the target feedback information to a first server so that the first server generates a corresponding processing strategy for the target feedback information; receiving processing information aiming at the target feedback information sent by the first server, and outputting the processing information, wherein the processing information comprises the processing strategy and/or execution progress information of the processing strategy. Therefore, the target feedback information can be timely sent to the first server to be processed, the information processing efficiency is improved, and the user experience is improved.

Description

Data processing method and device and electronic equipment

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a data processing method and apparatus, and an electronic device.

Background

With the rapid development of computer technology, the vehicle-mounted device can provide more and more services for users, so that more and more high-quality experiences are brought to the users, and meanwhile, more and more feedback information of the users on the use conditions of the vehicle-mounted device are provided, so that how to improve the processing efficiency of the feedback information of the users becomes the focus of attention of manufacturers of the vehicle-mounted device.

At present, if a user has feedback requirements such as after-sales feedback and function suggestion feedback on a vehicle-mounted device, feedback information can be sent to the vehicle-mounted device producer through channels such as an after-sales service phone, social media (such as a website, a microblog, a public number and the like of the vehicle-mounted device producer) and the like provided by the vehicle-mounted device producer, and the vehicle-mounted device producer processes the feedback information by a corresponding worker after receiving the feedback information.

However, the process of information feedback is cumbersome, a user needs to send feedback information to a vehicle-mounted device producer through an after-sales service phone, social media and other channels, the vehicle-mounted device producer needs to process the feedback information manually after receiving the feedback information, and when the feedback information is large in quantity, the problem of low information processing efficiency is caused, and an information processing result cannot be fed back to the user in time, so the method for processing the feedback information has the problem of low feedback information processing efficiency caused by the fact that the feedback information cannot be obtained in time.

Disclosure of Invention

The embodiment of the invention aims to provide a data processing method, a data processing device and electronic equipment, and aims to solve the problem that feedback information cannot be acquired in time when the feedback information is processed in the prior art, so that the feedback information processing efficiency is low.

To solve the above technical problem, the embodiment of the present invention is implemented as follows:

in a first aspect, a data processing method provided in an embodiment of the present invention is applied to a vehicle-mounted device, and the method includes:

under the condition that a feedback information input instruction of a user is received, target feedback information aiming at the use condition of the vehicle-mounted equipment and input by the user is obtained, wherein the target feedback information comprises voice information input by the user and acquired by a voice information acquisition module of the vehicle-mounted equipment;

sending the target feedback information to a first server so that the first server generates a corresponding processing strategy for the target feedback information;

receiving processing information aiming at the target feedback information sent by the first server, and outputting the processing information, wherein the processing information comprises the processing strategy and/or execution progress information of the processing strategy.

Optionally, the sending the target feedback information to the first server includes:

converting the target feedback information into text information based on a preset voice data processing algorithm;

and determining a feedback type to which the content of the text information belongs based on a preset information type determination method, and sending the text information to the first server corresponding to the determined feedback type to which the content of the text information belongs.

and sending the target feedback information to a second server so that the second server determines a feedback type to which the target feedback information belongs based on a preset information type determination method, and sending the target feedback information to the first server corresponding to the feedback type to which the target feedback information belongs.

Optionally, the outputting the processing information includes:

and outputting the updated processing strategy execution progress information when receiving the prompt of updating the execution progress information.

In a second aspect, a data processing method provided in an embodiment of the present invention is applied to a server, and the method includes:

receiving target feedback information sent by vehicle-mounted equipment, wherein the target feedback information is feedback information of a user for the use condition of the vehicle-mounted equipment and received by the vehicle-mounted equipment, and the target feedback information comprises voice information input by the user and acquired by a voice information acquisition module of the vehicle-mounted equipment;

generating a processing strategy corresponding to the target feedback information;

and executing the processing strategy, and sending processing information aiming at the target feedback information to the vehicle-mounted equipment so as to enable the vehicle-mounted equipment to output the processing information to a user, wherein the processing information comprises the processing strategy and/or execution progress information of the processing strategy.

In a third aspect, an embodiment of the present invention provides a data processing apparatus, where the apparatus includes:

the information acquisition module is used for acquiring target feedback information aiming at the service condition of the vehicle-mounted equipment, which is input by a user, under the condition that a feedback information input instruction of the user is received, wherein the target feedback information comprises voice information input by the user and acquired by the voice information acquisition module of the vehicle-mounted equipment;

the information sending module is used for sending the target feedback information to a first server so that the first server generates a corresponding processing strategy for the target feedback information;

an information receiving module, configured to receive processing information for the target feedback information sent by the first server, and output the processing information, where the processing information includes the processing policy and/or execution progress information of the processing policy.

Optionally, the information sending module is configured to:

Optionally, the target information sending module is configured to:

Optionally, the information receiving module is configured to:

In a fourth aspect, an embodiment of the present invention provides a data processing apparatus, where the apparatus includes:

the information receiving module is used for receiving target feedback information sent by vehicle-mounted equipment, wherein the target feedback information is feedback information of a user aiming at the service condition of the vehicle-mounted equipment and received by the vehicle-mounted equipment, and the target feedback information comprises voice information input by the user and collected by a voice information collecting module of the vehicle-mounted equipment;

the strategy generating module is used for generating a processing strategy corresponding to the target feedback information;

and the information sending module is used for executing the processing strategy and sending the processing information aiming at the target feedback information to the vehicle-mounted equipment so as to enable the vehicle-mounted equipment to output the processing information to a user, wherein the processing information comprises the processing strategy and/or the execution progress information of the processing strategy.

In a fifth aspect, an embodiment of the present invention provides an electronic device, which includes a processor, a memory, and a computer program stored on the memory and executable on the processor, and when the computer program is executed by the processor, the steps of the data processing method provided in the foregoing embodiment are implemented.

In a sixth aspect, an embodiment of the present invention provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements the steps of the data processing method provided in the foregoing embodiment.

According to the technical scheme provided by the embodiment of the invention, under the condition that the feedback information input instruction of the user is received, the target feedback information which is input by the user and aims at the use condition of the vehicle-mounted equipment is obtained, the target feedback information comprises the voice information which is input by the user and is collected by the voice information collection module of the vehicle-mounted equipment, the target feedback information is sent to the first server, so that the first server generates a corresponding processing strategy aiming at the target feedback information, the processing information which is sent by the first server and aims at the target feedback information is received, and the processing information is output, wherein the processing information comprises the processing strategy and/or the execution progress information of the processing strategy. Therefore, a user can directly input target feedback information aiming at the service condition of the vehicle-mounted equipment through the vehicle-mounted equipment, the problem that the feedback information is not timely acquired when the user reports the target feedback information through channels such as an after-sales service telephone and the like can be solved, meanwhile, the first server can generate a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information can be improved, the processing information can be timely fed back to the user, and the use experience of the user is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.

FIG. 1 is a flow chart illustrating a data processing method according to the present invention;

FIG. 2 is a schematic flow chart of another data processing method according to the present invention;

FIG. 3 is a flow chart illustrating another data processing method according to the present invention;

FIG. 4 is a schematic flow chart of another data processing method according to the present invention;

FIG. 5 is a schematic diagram of another data processing method of the present invention;

FIG. 6 is a diagram of a data processing apparatus according to the present invention;

FIG. 7 is a schematic diagram of another data processing apparatus according to the present invention;

fig. 8 is a schematic structural diagram of an electronic device according to the present invention.

Detailed Description

The embodiment of the invention provides a data processing method and device and electronic equipment.

In order to make those skilled in the art better understand the technical solution of the present invention, the technical solution in the embodiment of the present invention will be clearly and completely described below with reference to the drawings in the embodiment of the present invention, and it is obvious that the described embodiment is only a part of the embodiment of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Example one

As shown in fig. 1, an embodiment of the present invention provides a data processing method, where an execution subject of the method may be an in-vehicle device, the in-vehicle device may be an electronic device or a service device installed on a vehicle, and the in-vehicle device may be a device equipped with a voice information acquisition apparatus. The method may specifically comprise the steps of:

in S102, when a feedback information input instruction by a user is received, target feedback information for the use condition of the in-vehicle device input by the user is acquired.

The target feedback information may include voice information input by a user and collected by a voice information collection module of the vehicle-mounted device.

In implementation, with the rapid development of computer technology, the vehicle-mounted device can provide more and more services for the user, so as to bring more and more high-quality experiences to the user, and meanwhile, the user has more and more feedback information on the use condition of the vehicle-mounted device, so how to improve the processing efficiency of the feedback information for the user becomes the focus of attention of the vehicle-mounted device manufacturer. At present, if a user has feedback requirements such as after-sale feedback and function suggestion feedback on the vehicle-mounted device, feedback information can be sent to the vehicle-mounted device producer through channels such as an after-sale service telephone, social media (such as an official website, a microblog and a public number of the vehicle-mounted device producer) and the like provided by the vehicle-mounted device producer, and the vehicle-mounted device producer processes the feedback information by a corresponding worker after receiving the feedback information.

However, the process of information feedback is cumbersome, a user needs to send feedback information to a vehicle-mounted device producer through an after-sales service phone, social media and other channels, the vehicle-mounted device producer cannot timely receive the feedback information of the user, and the vehicle-mounted device producer needs to manually process the feedback information after receiving the feedback information, so that the problem of low information processing efficiency is caused under the condition that the feedback information is large in quantity, and an information processing result cannot be timely fed back to the user. Therefore, an implementation scheme provided in the embodiments of the present invention may specifically include the following:

the user can input target feedback information aiming at the use condition of the vehicle-mounted equipment through the voice information acquisition device configured on the vehicle-mounted equipment, for example, when the user uses the vehicle-mounted equipment, if the user finds that a multimedia information entertainment system of the vehicle-mounted equipment has a fault, the user can wake up an intelligent voice assistant configured on the vehicle-mounted equipment by sending a voice instruction, and the intelligent voice assistant of the vehicle-mounted equipment can start the voice information acquisition device (such as a microphone) of the vehicle-mounted equipment to acquire the voice information (namely the target feedback information) input by the user under the condition that the intelligent voice assistant receives the voice instruction (namely the feedback information input instruction) of the user.

The vehicle-mounted device may pre-store a feedback keyword (such as optimization, failure, feedback, upgrade, and the like), and may determine the voice information input by the user as the target feedback information when it is detected that the voice information input by the user includes the feedback keyword.

In addition, the preset feedback information input instruction is taken as an example, and in an actual application scenario, the feedback information input instruction may have multiple forms, for example, the preset feedback information input instruction may be an instruction for a user to perform a preset operation on a preset control in the vehicle-mounted device (for example, to perform a click operation on a "feedback suggestion" control in a display screen of the vehicle-mounted device), in addition, multiple different preset feedback information input instructions may also be used, which may be different according to different actual application scenarios, and this is not specifically limited in the embodiment of the present invention.

In S104, the target feedback information is sent to the first server, so that the first server generates a corresponding processing policy for the target feedback information.

The first server may be an independent server or a server cluster composed of a plurality of servers, and the first server may be configured to generate a corresponding processing policy for the target feedback information.

In implementation, the vehicle-mounted device may directly send the target feedback information to the first server, or, to improve information processing efficiency and reduce data transmission pressure, the vehicle-mounted device may further preprocess the target feedback information and send the preprocessed target feedback information to the first server, for example, the vehicle-mounted device may convert the target feedback information into text data, extract keywords from the target feedback information based on preset feedback keywords, and send the extracted keywords to the first server, so that the first server generates a corresponding processing policy based on the received keywords.

In addition, the vehicle-mounted device may further determine, according to the extracted keyword, a target identifier corresponding to the target feedback information based on a preset corresponding relationship between the keyword and the identifier, and send the target identifier to the first server, where the first server may detect, according to the target identifier, whether a processing policy corresponding to the target identifier has been locally generated (i.e., whether a processing policy corresponding to feedback information that is the same as the target feedback information has been generated), if the first server does not detect the processing policy corresponding to the target identifier, the first server may send an acquisition request of the feedback information to the vehicle-mounted device, and after receiving the acquisition request, the vehicle-mounted device sends the target feedback information or the keyword of the target feedback information to the target information processing server, so as to generate the corresponding processing policy.

In S106, the processing information for the target feedback information sent by the first server is received, and the processing information is output.

The processing information may include a processing policy and/or execution progress information of the processing policy.

In implementation, the first server may send the processing policy and/or the execution progress information (i.e., the processing information) of the processing policy to the vehicle-mounted device, and the vehicle-mounted device may directly output the processing information to the user in a text form or a speech form, or the vehicle-mounted device may also output the corresponding processing information to the user according to the processing condition query request when receiving the processing condition query request of the user for the target feedback information, for example, when receiving the processing condition query request of the user for the processing policy of the target feedback information, the vehicle-mounted device may output the processing policy of the target feedback information.

In addition, the vehicle-mounted device can also preset a corresponding progress query period according to the target feedback information, can acquire the execution progress information of the latest processing strategy in real time based on the progress query period, and outputs the execution progress information of the latest processing strategy. The vehicle-mounted device may preset different progress query periods according to priorities of the target feedback information (e.g., a priority determined according to an input frequency of the target feedback information, a priority determined according to a type of the target feedback information, and the like).

In addition, the vehicle-mounted device can receive a plurality of target feedback information, corresponding processing information can be stored according to the keywords of the target feedback information, and when a processing condition query request of the target feedback information is received, the corresponding processing information can be obtained according to the keywords of the target feedback information and output.

The embodiment of the invention provides a data processing method, which comprises the steps of acquiring target feedback information aiming at the service condition of vehicle-mounted equipment input by a user under the condition of receiving a feedback information input instruction of the user, wherein the target feedback information comprises voice information input by the user and acquired by a voice information acquisition module of the vehicle-mounted equipment, sending the target feedback information to a first server so that the first server generates a corresponding processing strategy aiming at the target feedback information, receiving processing information aiming at the target feedback information and sent by the first server, and outputting the processing information, wherein the processing information comprises a processing strategy and/or execution progress information of the processing strategy. Therefore, a user can directly input target feedback information aiming at the service condition of the vehicle-mounted equipment through the vehicle-mounted equipment, the problem that the feedback information is not timely acquired when the user reports the target feedback information through channels such as an after-sales service telephone and the like can be solved, meanwhile, the first server can generate a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information can be improved, the processing information can be timely fed back to the user, and the use experience of the user is improved.

Example two

As shown in fig. 2, an execution subject of the method may be an in-vehicle device, where the in-vehicle device may be an electronic device or a service device installed on a vehicle, and the in-vehicle device may be a device configured with a voice data acquisition apparatus, and the method may specifically include the following steps:

in S202, when a feedback information input instruction by a user is received, target feedback information for the use condition of the in-vehicle device input by the user is acquired.

For the specific processing procedure of S202, reference may be made to relevant contents of S102 in the first embodiment, which is not described herein again.

In S204, the target feedback information is converted into text information based on a preset voice data processing algorithm.

The preset voice data processing algorithm may include a voice data recognition algorithm, a text conversion algorithm, and the like, and is configured to convert the target feedback information into text information, and may further include a voiceprint recognition algorithm, a voice data preprocessing algorithm, and the like, where the voiceprint recognition algorithm may determine a voiceprint feature of the user based on voice data pre-recorded by the user, and after the target feedback information is obtained, obtain, based on the voiceprint recognition algorithm, voice information corresponding to the voiceprint feature of the user in the target feedback information, and may convert the voice information into text information, and the voice data preprocessing algorithm may be configured to extract the target feedback information, convert the extracted voice information into text information, for example, if the target feedback information is obtained for 10 seconds, voice information of 3 second to 7 second in the 10 seconds of voice information may be extracted, and converting the extracted voice information into text information to improve the data processing efficiency.

In the implementation, taking a preset voice data processing algorithm including a voiceprint recognition algorithm, a voice data preprocessing algorithm, a voice data recognition algorithm, and a text conversion algorithm as an example, when the target feedback information is obtained, first feedback information corresponding to a voiceprint feature of a user, which is stored in advance, in the target feedback information may be obtained based on the voiceprint recognition algorithm, a key segment (assuming that the voice information is n seconds, 30% × n seconds to 70% × n seconds may be used as the key segment) in the first feedback information is extracted based on the voice data preprocessing algorithm as second feedback information, and then the second feedback information is processed based on the voice data recognition algorithm and the text conversion algorithm, so that text information corresponding to the target feedback information may be obtained.

The method for converting the target feedback information into the text information is an optional and realizable conversion method, and in an actual application scenario, there may be a plurality of different conversion methods, which may be different according to different actual application scenarios, and this is not specifically limited in the embodiment of the present invention.

After S204, S206 or S208 may be continuously executed, that is, the vehicle-mounted device may transmit the text information to the first server corresponding to the feedback type to which the content of the determined text information belongs through S206, or may transmit the text information to the second server through S208, so that the second server transmits the text information to the first server corresponding to the feedback type to which the content of the determined text information belongs.

In S206, a feedback type to which the content of the text information belongs is determined based on a preset information type determination method, and the text information is sent to a first server corresponding to the determined feedback type to which the content of the text information belongs.

The feedback type may include after-sales problem feedback, function optimization feedback, and the like.

In implementation, for example, keyword matching may be performed on the text information based on preset keywords, keywords included in the text information are determined, and a feedback type to which the content of the text information belongs is determined according to a feedback type corresponding to the keywords, for example, the text information may include a keyword 1, a keyword 2, and a keyword 3, the keyword 1 and the keyword 2 correspond to the feedback type 1, and the keyword 3 corresponds to the feedback type 2, and then the feedback type to which the content of the text information belongs may be determined to be the feedback type 1.

Or, an information type determination model may be constructed based on a preset machine learning algorithm, and a feedback type to which the content of the text information belongs is determined based on the information type determination model, where the information type determination model may be obtained by training based on historical text information, for example, the information type determination model constructed based on the neural network model may be trained based on the text information received in the last month, and the feedback type corresponding to the text information is determined by the trained information type determination model.

After the feedback type to which the content of the text information belongs is determined, the text information (or keywords included in the text information, etc.) can be sent to the first server corresponding to the feedback type, so as to improve the data processing efficiency.

The method for determining the feedback type to which the content of the text information belongs is an optional and realizable determination method, and in an actual application scenario, there may be a plurality of different determination methods, which may be different according to different actual application scenarios, and this is not specifically limited in the embodiment of the present invention.

In S208, the target feedback information is sent to the second server, so that the second server determines the feedback type to which the target feedback information belongs based on a preset information type determination method, and sends the target feedback information to the first server corresponding to the feedback type to which the target feedback information belongs.

The second server may be an independent server, may be a server cluster composed of a plurality of servers, may construct an information processing cloud platform based on the second server, and may process the target feedback information based on the information processing cloud platform, and in order to improve the data processing efficiency, the second server may be a server different from the first server.

In implementation, there are various methods for processing the target feedback information by the second server, which can be referred to as the method for processing the target feedback information by the vehicle-mounted device in S206, and details are not described here.

In S210, the processing information for the target feedback information sent by the first server is received.

The specific processing procedure of S210 may refer to the related content of S106 in the first embodiment, and is not described herein again.

In S212, when the prompt to execute the progress information update is received, the updated processing policy execution progress information is output.

In implementation, the vehicle-mounted device may receive and output the updated processing policy execution progress information when receiving the execution progress information update prompt of the processing policy sent by the first server, so as to improve user experience.

In addition, the vehicle-mounted device may further send the processing information to a preset client, where the preset client may be an electronic device (e.g., a mobile electronic device such as a mobile phone and a tablet computer) connected (e.g., wired connection, wireless connection, etc.) to the vehicle-mounted device, or an electronic device installed with a preset application (e.g., an application provided by a manufacturer of the vehicle-mounted device).

The vehicle-mounted device can send the processing information to a preset client in a short message mode, or the vehicle-mounted device can send the processing information to an application program installed in the client for displaying, so that a user can receive the processing information in time.

In addition, the second server can also directly send the processing information to the preset client, so that the information output efficiency is improved, and the user experience is improved.

EXAMPLE III

As shown in fig. 3, an execution subject of the method may be a server, where the server may be an independent server, or a server cluster composed of multiple servers, and the method may specifically include the following steps:

in S302, target feedback information transmitted by the in-vehicle device is received.

The target feedback information may be feedback information of a user for a use condition of the vehicle-mounted device, which is received by the vehicle-mounted device, and the target feedback information may include voice information input by the user, which is acquired by a voice information acquisition module of the vehicle-mounted device.

In S304, a processing policy corresponding to the target feedback information is generated.

In implementation, the processing policy corresponding to the target feedback information may be determined based on a preset corresponding relationship between the feedback information and the processing policy, and if the target feedback information is product upgrade optimization feedback information, the corresponding processing policy may be an upgrade optimization policy.

In addition, the target feedback information may also be sent to a corresponding worker for manual processing, and a processing policy determined by the worker may be obtained as a processing policy corresponding to the target feedback information.

The processing policy may be generated by various methods, which may be different according to different actual application scenarios, and this is not specifically limited in the embodiment of the present invention.

In S306, the processing policy is executed, and the processing information for the target feedback information is transmitted to the in-vehicle apparatus, so that the in-vehicle apparatus outputs the processing information to the user.

The embodiment of the invention provides a data processing method, which comprises the steps of receiving target feedback information sent by a vehicle-mounted device, wherein the target feedback information is feedback information of a user aiming at the use condition of the vehicle-mounted device and received by the vehicle-mounted device, the target feedback information comprises voice information input by the user and collected by a voice information collection module of the vehicle-mounted device, generating a processing strategy corresponding to the target feedback information, executing the processing strategy, and sending the processing information aiming at the target feedback information to the vehicle-mounted device so that the vehicle-mounted device outputs the processing information to the user, and the processing information comprises the processing strategy and/or execution progress information of the processing strategy. Therefore, the target feedback information aiming at the service condition of the vehicle-mounted equipment can be directly input by the user through the vehicle-mounted equipment, the problem that the feedback information cannot be timely acquired when the user reports the target feedback information through channels such as an after-sales service telephone and the like can be solved, meanwhile, the server can generate and execute a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information can be improved, the processed information can be timely sent to the vehicle-mounted equipment to be fed back to the user, and the use experience of the user is improved.

Example four

As shown in fig. 4, an execution subject of the method may be a vehicle-mounted device and a server, where the vehicle-mounted device may be an electronic device or a service device installed on a vehicle, the vehicle-mounted device may be a device configured with a voice information acquisition apparatus, and the server may be an independent server or a server cluster composed of multiple servers, and the method may specifically include the following steps:

in S402, the vehicle-mounted device acquires target feedback information for the use condition of the vehicle-mounted device input by the user, when receiving a feedback information input instruction by the user.

In S404, the in-vehicle device converts the target feedback information into text information based on a preset voice data processing algorithm.

In S406, the vehicle-mounted device transmits the target feedback information to the second server.

In S408, the second server determines the feedback type to which the target feedback information belongs based on a preset information type determination method, and sends the target feedback information to the first server corresponding to the feedback type to which the target feedback information belongs.

In S410, the first server generates a processing policy corresponding to the target feedback information.

In S412, the first server executes the processing policy and transmits processing information for the target feedback information to the vehicle-mounted device.

In S414, the in-vehicle device outputs the updated processing policy execution progress information upon receiving the prompt to execute the progress information update.

As shown in fig. 5, when a user finds any after-market problem and an experience optimization suggestion for vehicle functions during a vehicle using process, the user can wake up an intelligent voice assistant in the vehicle through an intelligent voice system configured in the vehicle-mounted device (for example, a multimedia information entertainment system configured with an intelligent voice engine), that is, the intelligent voice assistant in the intelligent voice system of the vehicle-mounted device can perform intelligent voice communication with the user through a vehicle-mounted voice microphone and a vehicle-mounted speaker, that is, the vehicle-mounted device can receive a feedback information input instruction of the user and receive target feedback information input by the user.

After the vehicle-mounted device acquires the target feedback information, the target feedback information can be sent to a second server through a preset communication system (such as a TBOX-5G communication module), the second server can be a Natural semantic Processing (NLP) cloud platform which is constructed in advance, the second server can process the target feedback information, the target feedback information is converted into text information based on a preset voice data Processing algorithm, and a feedback type to which the content of the text information belongs is determined based on a preset information type determination method.

After determining the feedback type to which the target feedback information belongs, the second server may send the target feedback information to a first server (e.g., a research and development server, an operation server, a manufacturing server, etc.) corresponding to the feedback type to which the target feedback information belongs, where an after-sales Artificial Intelligence (AI) management platform may be further configured in the second server, and the after-sales AI management platform may be configured to process the target feedback information, determine the feedback type to which the target feedback information belongs, and send the target feedback information to the corresponding first server.

After receiving the target feedback information, the first server may evaluate the target feedback information, generate a corresponding processing policy, and then send the processing policy and/or execution progress information of the processing policy to the vehicle-mounted device, where the vehicle-mounted device may output the processing information to a user, or send the processing information to a preset client.

For example, in the process of using the car, a user finds that the navigation display function in the multimedia information entertainment system configured by the car-mounted device is only plane display and does not have 3D map display, the user needs to remind a producer of the car-mounted device to optimize the function, and the user can wake up an intelligent voice assistant of the multimedia information entertainment system, for example, the user can say: "you are good, small A (i.e. intelligent voice assistant), navigation software only has plane 2D display, no 3D map display, please submit to the host factory for optimization".

The intelligent voice assistant configured in the vehicle-mounted device can output: meanwhile, the vehicle-mounted device can send the target feedback information input by the user to the second server, the second server can send the target feedback information to the target information processing device corresponding to the feedback type to which the target feedback information belongs after processing the target feedback information, and the target information processing device can generate a processing strategy corresponding to the target feedback information and send the processing strategy to the vehicle-mounted device.

The vehicle-mounted device may obtain and output the updated processing policy execution progress information when receiving the prompt for updating the execution progress information sent by the first server, or the vehicle-mounted device may also actively query and obtain the execution progress information of the processing policy based on a preset execution entering query cycle, and then output the information to the user, for example, when the user starts the vehicle the next day, the intelligent voice assistant may actively report the received processing policy: "the host, you are good, the problem host factory that you feed back has confirmed, predict the development cycle three months, ask you to endure waiting, will upgrade you after the development test is finished, thank you for advice".

After two months, the intelligent voice assistant can actively acquire and broadcast the execution progress information of the processing strategy: "the owner, you are good, the problem owner who you feedback has already carried out the test stage, will upgrade to you after the test is OK".

After three months, the intelligent voice assistant can actively report: "the owner, hello, your feedback optimization suggestion has been developed and tested and passed, has issued the software package to the car machine, you can directly upgrade when idle".

In the process, when a user finds a problem, the optimization suggestion can be directly fed back to the first server through the vehicle-mounted equipment, the feedback in the processing process is timely, and the user experience is good.

In addition, the first server can give a certain point reward to the user according to the importance of the target feedback information (for example, the importance can be determined according to the reported number of the target feedback information) so as to ensure the timeliness of submission and feedback and enable the user to have better experience.

The embodiment of the invention provides a data processing method, a user can directly input target feedback information aiming at the service condition of vehicle-mounted equipment through the vehicle-mounted equipment, the problem that the feedback information is not obtained timely when the user reports the target feedback information through channels such as after-sales service telephones and the like can be avoided, meanwhile, a first server can generate a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information can be improved, the processing information can be timely fed back to the user, and the use experience of the user is improved.

EXAMPLE five

Based on the same idea, the data processing method provided in the embodiment of the present invention further provides a data processing apparatus, as shown in fig. 6.

The data processing apparatus includes: an information acquisition module 601, an information sending module 602, and an information receiving module 603, wherein:

the information acquisition module 601 is configured to acquire target feedback information, which is input by a user and is specific to a use condition of the vehicle-mounted device, under the condition that a feedback information input instruction of the user is received, where the target feedback information includes voice information input by the user and acquired by a voice information acquisition module of the vehicle-mounted device;

an information sending module 602, configured to send the target feedback information to a first server, so that the first server generates a corresponding processing policy for the target feedback information;

an information receiving module 603, configured to receive processing information for the target feedback information sent by the first server, and output the processing information, where the processing information includes the processing policy and/or execution progress information of the processing policy.

In this embodiment of the present invention, the information sending module 602 is configured to:

In this embodiment of the present invention, the information receiving module 603 is configured to:

The embodiment of the invention provides a data processing device, which is used for acquiring target feedback information aiming at the use condition of vehicle-mounted equipment and input by a user under the condition of receiving a feedback information input instruction of the user, wherein the target feedback information comprises voice information input by the user and acquired by a voice information acquisition module of the vehicle-mounted equipment, sending the target feedback information to a first server so that the first server generates a corresponding processing strategy aiming at the target feedback information, receiving the processing information aiming at the target feedback information and sent by the first server, and outputting the processing information, wherein the processing information comprises a processing strategy and/or execution progress information of the processing strategy. Therefore, a user can directly input target feedback information aiming at the service condition of the vehicle-mounted equipment through the vehicle-mounted equipment, the problem that the feedback information is not timely acquired when the user reports the target feedback information through channels such as an after-sales service telephone and the like can be solved, meanwhile, the first server can generate a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information can be improved, the processing information can be timely fed back to the user, and the use experience of the user is improved.

EXAMPLE six

Based on the same idea, the data processing method provided in the embodiment of the present invention further provides a data processing apparatus, as shown in fig. 7.

The data processing apparatus includes: an information receiving module 701, a policy generating module 702, and an information sending module 703, wherein:

the information receiving module 701 is configured to receive target feedback information sent by a vehicle-mounted device, where the target feedback information is feedback information of a user for a use condition of the vehicle-mounted device and received by the vehicle-mounted device, and the target feedback information includes voice information input by the user and collected by a voice information collection module of the vehicle-mounted device;

a policy generation module 702, configured to generate a processing policy corresponding to the target feedback information;

an information sending module 703 is configured to execute the processing policy, and send processing information for the target feedback information to the vehicle-mounted device, so that the vehicle-mounted device outputs the processing information to a user, where the processing information includes the processing policy and/or execution progress information of the processing policy.

EXAMPLE seven

Figure 8 is a schematic diagram of a hardware configuration of an electronic device implementing various embodiments of the invention,

the electronic device 800 includes, but is not limited to: a radio frequency unit 801, a network module 802, an audio output unit 803, an input unit 804, a sensor 805, a display unit 806, a user input unit 807, an interface unit 808, a memory 809, a processor 810, and a power supply 811. Those skilled in the art will appreciate that the electronic device configuration shown in fig. 8 does not constitute a limitation of the electronic device, and that the electronic device may include more or fewer components than shown, or some components may be combined, or a different arrangement of components. In the embodiment of the present invention, the electronic device includes, but is not limited to, a mobile phone, a tablet computer, a notebook computer, a palm computer, a vehicle-mounted terminal, a wearable device, a pedometer, and the like.

The processor 810 is configured to, under the condition that a feedback information input instruction of a user is received, obtain target feedback information, which is input by the user and is specific to the use condition of the vehicle-mounted device, where the target feedback information includes voice information, which is input by the user and is acquired by a voice information acquisition module of the vehicle-mounted device;

the processor 810 is configured to send the target feedback information to a first server, so that the first server generates a corresponding processing policy for the target feedback information;

the processor 810 is configured to receive processing information for the target feedback information sent by the first server, and output the processing information, where the processing information includes the processing policy and/or execution progress information of the processing policy.

In addition, the processor 810 is further configured to convert the target feedback information into text information based on a preset voice data processing algorithm;

in addition, the processor 810 is further configured to determine a feedback type to which the content of the text information belongs based on a preset information type determination method, and send the text information to the first server corresponding to the determined feedback type to which the content of the text information belongs.

In addition, the processor 810 is further configured to send the target feedback information to a second server, so that the second server determines a feedback type to which the target feedback information belongs based on a preset information type determination method, and sends the target feedback information to the first server corresponding to the feedback type to which the target feedback information belongs.

In addition, the processor 810 is further configured to output updated processing policy execution progress information when receiving a prompt to update the execution progress information.

In addition, the processor 810 is further configured to receive target feedback information sent by the vehicle-mounted device, where the target feedback information is feedback information of a user for a use condition of the vehicle-mounted device and received by the vehicle-mounted device, and the target feedback information includes voice information input by the user and collected by a voice information collection module of the vehicle-mounted device;

in addition, the processor 810 is further configured to generate a processing policy corresponding to the target feedback information;

in addition, the processor 810 is further configured to execute the processing policy, and send processing information for the target feedback information to the vehicle-mounted device, so that the vehicle-mounted device outputs the processing information to a user, where the processing information includes the processing policy and/or execution progress information of the processing policy.

The embodiment of the invention provides electronic equipment, which is characterized in that under the condition of receiving a feedback information input instruction of a user, target feedback information aiming at the use condition of vehicle-mounted equipment and input by the user is obtained, the target feedback information comprises voice information input by the user and collected by a voice information collection module of the vehicle-mounted equipment, the target feedback information is sent to a first server, so that the first server generates a corresponding processing strategy aiming at the target feedback information, the processing information aiming at the target feedback information and sent by the first server is received, and the processing information is output and comprises execution progress information of the processing strategy and/or the processing strategy. Therefore, a user can directly input target feedback information aiming at the service condition of the vehicle-mounted equipment through the vehicle-mounted equipment, the problem that the feedback information is not timely acquired when the user reports the target feedback information through channels such as an after-sales service telephone and the like can be solved, meanwhile, the first server can generate a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information can be improved, the processing information can be timely fed back to the user, and the use experience of the user is improved.

It should be understood that, in the embodiment of the present invention, the radio frequency unit 801 may be used for receiving and sending signals during a message sending and receiving process or a call process, and specifically, receives downlink data from a base station and then processes the received downlink data to the processor 810; in addition, the uplink data is transmitted to the base station. In general, radio frequency unit 801 includes, but is not limited to, an antenna, at least one amplifier, a transceiver, a coupler, a low noise amplifier, a duplexer, and the like. Further, the radio frequency unit 801 can also communicate with a network and other electronic devices through a wireless communication system.

The electronic device provides wireless broadband internet access to the user via the network module 802, such as to assist the user in sending and receiving e-mails, browsing web pages, and accessing streaming media.

The audio output unit 803 may convert audio data received by the radio frequency unit 801 or the network module 802 or stored in the memory 809 into an audio signal and output as sound. Also, the audio output unit 803 may also provide audio output related to a specific function performed by the electronic apparatus 800 (e.g., a call signal reception sound, a message reception sound, etc.). The audio output unit 803 includes a speaker, a buzzer, a receiver, and the like.

The input unit 804 is used for receiving an audio or video signal. The input Unit 804 may include a Graphics Processing Unit (GPU) 8041 and a microphone 8042, and the Graphics processor 8041 processes image data of a still picture or video obtained by an image capturing device (such as a camera) in a video capturing mode or an image capturing mode. The processed image frames may be displayed on the display unit 806. The image frames processed by the graphics processor 8041 may be stored in the memory 809 (or other storage medium) or transmitted via the radio frequency unit 801 or the network module 802. The microphone 8042 can receive sound, and can process such sound into audio data. The processed audio data may be converted into a format output transmittable to a mobile communication base station via the radio frequency unit 801 in case of a phone call mode.

The electronic device 800 also includes at least one sensor 805, such as light sensors, motion sensors, and other sensors. Specifically, the light sensor includes an ambient light sensor that can adjust the brightness of the display panel 8061 according to the brightness of ambient light and a proximity sensor that can turn off the display panel 8061 and/or the backlight when the electronic device 800 is moved to the ear. As one type of motion sensor, an accelerometer sensor can detect the magnitude of acceleration in each direction (generally three axes), detect the magnitude and direction of gravity when stationary, and can be used to identify the posture of an electronic device (such as horizontal and vertical screen switching, related games, magnetometer posture calibration), and vibration identification related functions (such as pedometer, tapping); the sensors 805 may also include fingerprint sensors, pressure sensors, iris sensors, molecular sensors, gyroscopes, barometers, hygrometers, thermometers, infrared sensors, etc., which are not described in detail herein.

The display unit 806 is used to display information input by the user or information provided to the user. The Display unit 806 may include a Display panel 8061, and the Display panel 8061 may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like.

The user input unit 807 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the electronic apparatus. Specifically, the user input unit 807 includes a touch panel 8071 and other input devices 8072. The touch panel 8071, also referred to as a touch screen, may collect touch operations by a user on or near the touch panel 8071 (e.g., operations by a user on or near the touch panel 8071 using a finger, a stylus, or any other suitable object or accessory). The touch panel 8071 may include two portions of a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 810, receives a command from the processor 810, and executes the command. In addition, the touch panel 8071 can be implemented by various types such as a resistive type, a capacitive type, an infrared ray, and a surface acoustic wave. In addition to the touch panel 8071, the user input unit 807 can include other input devices 8072. In particular, other input devices 8072 may include, but are not limited to, a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a trackball, a mouse, and a joystick, which are not described in detail herein.

Further, the touch panel 8071 can be overlaid on the display panel 8061, and when the touch panel 8071 detects a touch operation on or near the touch panel 8071, the touch operation is transmitted to the processor 810 to determine the type of the touch event, and then the processor 810 provides a corresponding visual output on the display panel 8061 according to the type of the touch event. Although in fig. 8, the touch panel 8071 and the display panel 8061 are two independent components to implement the input and output functions of the electronic device, in some embodiments, the touch panel 8071 and the display panel 8061 may be integrated to implement the input and output functions of the electronic device, and the implementation is not limited herein.

The interface unit 808 is an interface for connecting an external device to the electronic apparatus 800. For example, the external device may include a wired or wireless headset port, an external power supply (or battery charger) port, a wired or wireless data port, a memory card port, a port for connecting a device having an identification module, an audio input/output (I/O) port, a video I/O port, an earphone port, and the like. The interface unit 808 may be used to receive input (e.g., data information, power, etc.) from external devices and transmit the received input to one or more elements within the electronic device 800 or may be used to transmit data between the electronic device 800 and external devices.

The memory 809 may be used to store software programs as well as various data. The memory 809 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the cellular phone, and the like. Further, the memory 809 can include high speed random access memory, and can also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.

The processor 810 is a control center of the electronic device, connects various parts of the whole electronic device by using various interfaces and lines, performs various functions of the electronic device and processes data by running or executing software programs and/or modules stored in the memory 809 and calling data stored in the memory 809, thereby monitoring the whole electronic device. Processor 810 may include one or more processing units; preferably, the processor 810 may integrate an application processor, which mainly handles operating systems, user interfaces, application programs, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into processor 810.

The electronic device 800 may also include a power supply 811 (e.g., a battery) for powering the various components, and preferably, the power supply 811 may be logically coupled to the processor 810 via a power management system to manage charging, discharging, and power consumption management functions via the power management system.

Preferably, an embodiment of the present invention further provides an electronic device, which includes a processor 810, a memory 809, and a computer program stored in the memory 809 and capable of running on the processor 810, where the computer program, when executed by the processor 810, implements each process of the data processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not described here again.

Example eight

The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements each process of the data processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here. The computer-readable storage medium may be a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk.

The embodiment of the invention provides a computer-readable storage medium, which is used for acquiring target feedback information, which is input by a user and aims at the use condition of a vehicle-mounted device, under the condition of receiving a feedback information input instruction of the user, wherein the target feedback information comprises voice information, which is input by the user and is acquired by a voice information acquisition module of the vehicle-mounted device, sending the target feedback information to a first server so that the first server generates a corresponding processing strategy aiming at the target feedback information, receiving processing information, which is sent by the first server and aims at the target feedback information, and outputting the processing information, wherein the processing information comprises a processing strategy and/or execution progress information of the processing strategy. Therefore, a user can directly input target feedback information aiming at the service condition of the vehicle-mounted equipment through the vehicle-mounted equipment, the problem that the target feedback information is not reported timely when the user reports the target feedback information through channels such as an after-sales service telephone and the like can be solved, meanwhile, the first server can generate a corresponding processing strategy aiming at the target feedback information, the processing efficiency of the feedback information is improved, the processed information can be timely fed back to the user, and the use experience of the user can be improved.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable batch processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable batch processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable batch processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable batch processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include transitory computer readable media (transient media) such as modulated data signals and carrier waves.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

The above description is only an example of the present invention, and is not intended to limit the present invention. Various modifications and alterations to this invention will become apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.

Claims

1. A data processing method is characterized by being applied to vehicle-mounted equipment, and comprises the following steps:

2. The method of claim 1, wherein sending the target feedback information to a first server comprises:

and determining a feedback type to which the content of the text information belongs based on a preset information type determination method, and sending the text information to the first server corresponding to the determined feedback type.

3. The method of claim 1, wherein sending the target feedback information to a server comprises:

and sending the target feedback information to a second server so that the second server determines a feedback type to which the target feedback information belongs based on a preset information type determination method, and sending the target feedback information to the first server corresponding to the determined feedback type.

4. The method of claim 3, wherein outputting the processing information comprises:

5. A data processing method is applied to a server, and the method comprises the following steps:

6. A data processing apparatus, characterized in that the apparatus comprises:

7. The apparatus of claim 6, wherein the information sending module is configured to:

8. A data processing apparatus, characterized in that the apparatus comprises:

9. An electronic device, comprising a processor, a memory and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of the data processing method according to any one of claims 1-5.

10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the data processing method according to any one of claims 1 to 5.