CN112529214A - Method, system and storage medium for regularly reminding replenishment of accessories - Google Patents
Method, system and storage medium for regularly reminding replenishment of accessories Download PDFInfo
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Abstract
The invention provides a method, a system and a storage medium for regularly reminding replenishment of accessories, wherein the method comprises the following steps: respectively obtaining the loss periods of the original part and the at least one substitute part according to the replacement time of the original part and the at least one substitute part in the maintenance record; s2: acquiring the use condition of the original part and at least one substitute part, wherein the use condition comprises the replacement coverage rate and the fault details; s3: when a repair request of the accessories is received, respectively generating a reliability report of the original accessories and a reliability report of at least one alternative accessory according to the loss period and the use condition of the original accessories and the at least one alternative accessory so as to provide a plurality of accessory replacement options; s4: and recording the situations of replacement selection of a plurality of accessories in a specified time period, generating a purchase list aiming at the original accessories and at least one substitute accessory according to the situations of replacement selection of the accessories, and pushing the purchase list to related personnel to provide reference for accessory purchase when the specified time period is over.
Description
Technical Field
The invention relates to the field of accessory management, in particular to a method, a system and a storage medium for regularly reminding the replenishment of accessories.
Background
At present, many manufacturing industries face the problems of numerous product accessories and difficult accessory maintenance. For example, many household electrical appliances are often dozens of products in a certain category, and in order to make after-sales repair work, after-sales service outlets usually need to maintain and store various types of accessories, which is time-consuming and labor-consuming, and requires a large amount of storage space. Moreover, it is difficult for each site to have all models of parts at the same time, and after-market repair of parts that need replacement often requires distribution from other sites or headquarters. When the condition that the accessories are out of stock is met, the maintenance time is prolonged to a certain extent, so that the user experience is poor, and the satisfaction of the user is not improved.
Furthermore, when a customer has a failure in an individual component in a product, there may be a variety of alternative components for the customer to choose from, and it is often difficult for the customer to have a way to know which alternative component is more suitable for use. Some merchants only give a list of prices for various accessories, which makes it difficult for customers to further understand the accessories and their cost/performance ratio.
When a merchant wants to provide after-sales service satisfying customers, various accessories are necessary in a warehouse, the accessories are various and difficult to manage in general, and especially the various accessories are consumed and used every day, and the using speed is different. Some parts are exhausted inevitably, and some parts are remained much, if a manager neglects slightly, some parts are in shortage, so that the after-sale maintenance speed of the product is influenced, the customer experience is influenced, and the satisfaction of customers is reduced. Therefore, a scheme for reminding the user at regular time of the accessory replenishment is urgently needed to help the user to reserve the goods reasonably and timely after sale so as to improve the service experience of the user and the satisfaction degree of the user.
Disclosure of Invention
In order to solve the problems of difficulty in maintenance and storage of accessories and difficulty in mastering of replenishment time caused by a plurality of accessories, the invention provides a method for regularly reminding replenishment of the accessories, which comprises the following steps:
s1: according to the replacement time of the original part and at least one replacement part of the original part in the maintenance record, respectively obtaining the loss period of the original part and the loss period of at least one replacement part;
s2: acquiring the use condition of the original part and at least one alternative part, wherein the use condition comprises replacement coverage rate and fault details;
s3: when a repair request of the accessories is received, respectively generating a reliability report of the original accessories and a reliability report of at least one replacement accessory according to the loss period and the use condition of the original accessories and the at least one replacement accessory so as to provide a plurality of accessory replacement options;
s4: and recording the situations of a plurality of parts replacement selection in a specified time period, generating a purchase list aiming at the original parts and at least one alternative part according to the situations of the parts replacement selection, and pushing the purchase list to related personnel to provide reference for part purchase when the specified time period is over.
Further, the reliability report further includes: advantages of the original fitting or the alternative fitting.
Further, the reliability report further includes: the price of the original part or the replacement part.
Further, the reliability report further includes: replacement with maintenance costs of the original part or the replacement part.
Preferably, the replacement coverage rate represents a ratio of the number of replacement of repair parts with the original parts or the replacement parts to the total number of replacement with the original parts and the replacement parts.
Preferably, the fitting replacement option is specifically: the number and/or selection rate of the original or replacement accessories is selected by several users within a specified time period.
Preferably, the original accessory and the substitute accessory are accessories of household appliances.
Preferably, the pushing the purchase list to the related personnel specifically includes: and the server side pushes the purchase list to personal terminals of related personnel.
In another aspect of the present invention, there is also provided a system for timed reminding of replenishment of an accessory, comprising a processor configured to perform the steps of any one of the above-mentioned methods.
In still another aspect of the present invention, there is also provided a computer-readable storage medium storing a computer-readable program for implementing any one of the methods described above.
Compared with the prior art, the invention has the following advantages or beneficial effects:
1. according to the invention, the consumption quantity or the utilization rate/selection rate of various accessories in a period of time is reasonably estimated, so that reference is provided for accessory purchasing in the next stage, the quantity of the accessories needing to be maintained and stored is greatly reduced, the pertinence is strong, the after-sale maintenance efficiency is improved while the accessory maintenance, storage and allocation cost is saved, the service experience of a user is improved, and the satisfaction degree of the user is improved.
2. The invention obtains the reliability report of various accessories which can guide the user to select the replaceable application repair accessory through extracting and evaluating the past repair record of the accessory, so that the user can select the proper accessory from a series of selected accessories to replace the fault accessory according to the important indexes of various accessories and the actual economic capability of the user.
3. According to the invention, the appointed time period is set as the purchasing node, and the purchasing list is pushed to the personal terminal of the related purchasing personnel through the server terminal when the time period is over, so that the purchasing activity can be orderly carried out on time, the working efficiency is improved, and the customer satisfaction is further increased.
Drawings
The scope of the invention will be better understood from the following detailed description of exemplary embodiments when read in conjunction with the accompanying drawings, in which:
fig. 1 is a flowchart of a method for reminding a user of a timing of replenishment of an accessory according to a first embodiment of the present invention;
fig. 2 is a schematic flow chart illustrating a method for reminding a user of a timing of replenishment of an accessory according to a first embodiment of the present invention;
fig. 3 is a flowchart of a method for reminding the timing of replenishment of accessories according to a second embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, embodiments of the present invention are described in detail below with reference to the accompanying drawings and examples, so that how to apply technical means to solve technical problems and achieve a technical effect can be fully understood and implemented.
Example one
The method for regularly reminding the replenishment of the accessories is used for estimating the consumption condition of the accessories in a period of time, so that the accessories and the storage thereof are effectively managed. Fig. 1 is a flowchart of a method for reminding at regular time of replenishment of accessories according to a first embodiment of the present invention, fig. 2 is a flowchart of a method for reminding at regular time of replenishment of accessories according to a first embodiment of the present invention, and each step of the present embodiment is described in detail below with reference to fig. 1 and fig. 2. As shown in fig. 1 and 2, the method mainly includes the following steps:
s1: and respectively obtaining the loss periods of the original part and at least one replacement part according to the replacement time of the original part and the at least one replacement part in the maintenance record.
When a certain part of the electric appliance is out of order, the replacement process is required in most cases, and both the original part and a substitute part for the original part can be used to replace the part. The original component is a component at the time of product shipment, and the substitute component is a component that can be replaced in place of the original component when the original component fails. The replacement fitting that can be used to replace the original fitting can be a plurality of different fittings. The replacement time of the original component in step S1 is a specific time when the component having a failure is an original component, and the original component is replaced. And when the product delivery date and the specific time for replacing the original part are obtained, the loss period of the original part can be obtained. The replacement time of at least one replacement fitting thereof refers to the specific time when the fitting failed is the replacement fitting. When the specific time of the replacement fitting before and after use is obtained, the wear cycle of the fitting can be obtained. For example, when the fitting is a wind deflector, the original fitting is a single wind deflector, and suitable substitute fittings can be two wind deflectors, an arc wind deflector, a thickened wind deflector, and the like. The start and end use times of each type of accessory are recorded in the maintenance record, and the maintenance record can also be regarded as a replacement time with the start use time and the end use time.
By performing statistical analysis on the replacement time of a certain part in a plurality of maintenance records, the loss period of the original part and the replacement part suitable for the part can be obtained. For example, statistical analysis may be performed on the replacement time of one or two air deflectors in the maintenance records, respectively, to obtain an average loss period of one air deflector and an average loss period of two air deflectors, where the loss period is a specific time period, such as 5 years.
S2: the usage of the original part and at least one replacement part is obtained, including replacement coverage and fault details.
When the maintenance personnel maintain, can collect the in service behavior of a certain accessory simultaneously, for example, how many users have used former accessory to change, and how many users have used replacement accessory to change. There is no specific time node here, and it is understood that since there is some accessory that has been recorded, so far. The replacement coverage indicates a ratio of the number of replacement of repair parts with the original parts or the replacement parts to the total number of replacement with the original parts and the replacement parts. Taking the air deflector as an example, the following table 1 lists the collected replacement of various types of air deflectors:
| accessory | One-piece air deflector | Two-piece air deflector | Arc-shaped air deflector | Thickened air deflector |
| Number of replacement | 120 | 160 | 60 | 60 |
| Replacement coverage rate | 30％ | 40％ | 15％ | 15％ |
TABLE 1 replacement of various types of air deflectors
In this example, the replacement coverage of the two-piece air deflector is reported as the number of repair air deflectors/the total number of replacement air deflectors
The fault details refer to the specific representation of a certain accessory when a fault occurs, and can be the details of typical frequent faults summarized according to the faults occurring on a plurality of two air deflectors. For example, the link transmission position of one blade of the two air deflectors generates abnormal friction sound.
S3: when a repair request of the parts is received, a reliability report of the original parts and a reliability report of at least one replacement part are respectively generated according to the wear cycle and the use condition of the original parts and the at least one replacement part, so that a plurality of parts replacement options are provided.
Table 2 illustrates one embodiment of a reliability report for two air deflectors.
TABLE 2 reliability report for two air deflectors
For the air deflector, a user receives reliability reports of various air deflector accessories, and the reports can be combined into one report and provided for the user, wherein the report comprises the reliability report of one air deflector of the original accessories. When the user obtains the reliability report, the user can select a satisfactory accessory according to the key information of various optional accessories to replace the existing fault accessory, so that the service experience and the satisfaction of the user are improved.
S4: and recording the situations of replacement selection of a plurality of accessories in a specified time period, generating a purchase list aiming at the original accessories and at least one substitute accessory according to the situations of replacement selection of the accessories, and pushing the purchase list to related personnel to provide reference for accessory purchase when the specified time period is over.
Specifically, the condition of the replacement selection of the accessory is specifically as follows: the number and/or selection rate of the original or replacement accessories is selected by several users within a specified time period.
For example, table 3 shows the replacement of the air deflector of the air conditioner in months 1-6 in 2019:
| accessory | One-piece air deflector | Two-piece air deflector | Arc-shaped air deflector | Thickened air deflector |
| Selecting the quantity | 60 | 80 | 30 | 30 |
TABLE 3 number of choices made by the user for air deflector replacement during 2019, months 1-6
It will be appreciated that the amount of consumption of a particular part during a given time period may be directly used as a basis for part procurement at a subsequent stage. In another case, the consumption ratio of a certain accessory in a specified time period, that is, the ratio of a certain accessory selected by the user, can be used as the basis for the next stage of purchasing.
| Accessory | One-piece air deflector | Two-piece air deflector | Arc-shaped air deflector | Thickened air deflector |
| Selecting the quantity | 30％ | 40％ | 15％ | 15％ |
TABLE 4 user Selectivity for air deflector replacement during 2019 months 1-6
And when the appointed time period is over, pushing the purchasing list to a computer end or a mobile terminal of a related purchasing business person through a server end comprising a cloud end, wherein the computer end or the mobile terminal comprises a personal computer, a mobile phone, a tablet computer, a palm computer and the like. In addition, the action of pushing the purchase list can be triggered when the inventory of certain accessories or certain accessories is less than a certain value.
Through the embodiment, the consumption quantity or the selection rate/the utilization rate of various accessories in a period of time is reasonably estimated, so that reference is provided for accessory purchasing in the next stage, the quantity of the accessories needing to be maintained and stored is greatly reduced, the maintenance, storage and allocation cost of the accessories is saved, and the after-sale maintenance efficiency is improved, so that the service experience of a user is improved, and the satisfaction degree of the user is improved; and by setting the appointed time period as the purchasing node and pushing the purchasing list to the personal terminal of the related purchasing personnel through the server side when the time period is over, the purchasing activity can be carried out orderly and timely, the working efficiency is improved, and the customer satisfaction is increased.
Example two
Fig. 3 is a flowchart of a method for reminding the timing of replenishment of accessories according to a second embodiment of the present invention. Each step of the present embodiment is described in detail below with reference to fig. 3. As shown in fig. 3, the method mainly includes the following steps:
s1': and respectively obtaining the loss periods of the original part and the at least one replacement part according to the replacement time of the original part and the at least one replacement part in the maintenance record.
S2': the service condition, the advantages, the price and the maintenance cost of the original part and at least one substitute part are obtained, and the service condition comprises the replacement coverage rate and the fault details.
S3': when a repair request for the parts is received, a reliability report of the original parts and a reliability report of the at least one replacement parts are generated according to the wear cycle, the use condition, the advantages, the price and the maintenance cost of the original parts and the at least one replacement parts respectively, so that a plurality of replacement options of the parts are provided.
Different from the first embodiment, in the present embodiment, reference elements such as advantages, price, maintenance cost, and the like of the accessories are added, so that the user can more fully know the accessories to be selected, and the user can be helped to select the accessories more suitable for himself. Table 5 also illustrates another embodiment of the reliability report using two air deflectors as an example.
TABLE 5 reliability report for two air deflectors
Here, the price may be a relative price with respect to the price of the original part, for example, 10% lower than the price of one air deflector or the same as the price of the original part, or the price of the product may be combined with the maintenance cost to give the overall replacement cost. The reliability report of the invention is not limited to the loss period, the replacement coverage rate, the fault details, the advantages, the price, the maintenance cost and other key elements of the accessories given by the embodiment, and can also investigate the requirements and the attention points of the users according to the actual conditions, increase other elements interested by the users, ensure that the reliability report of the accessories is satisfied by the users, and improve the service quality.
In addition, only information of various alternative accessories can be given in the reliability report, and original accessory information is not given, so that the information of the alternative accessories is expressed as a comparison condition with the original accessories already used by the user, for example, the price is reduced by 10%, and the comparison explanation can be more intuitive and convenient for some users to understand.
S4': and recording the situations of replacement selection of a plurality of accessories in a specified time period, generating a purchase list aiming at the original accessories and at least one substitute accessory according to the situations of replacement selection of the accessories, and pushing the purchase list to related personnel to provide reference for accessory purchase when the specified time period is over.
The invention obtains the reliability report of various accessories which can guide the user to select the replaceable application repair accessory through extracting and evaluating the past repair record of the accessory, so that the user can select the proper accessory from a series of selected accessories to replace the fault accessory according to the important indexes of various accessories and the actual economic capability of the user.
According to the invention, the consumption quantity or the utilization rate/selection rate of various accessories in a period of time is reasonably estimated, so that reference is provided for accessory purchasing in the next stage, the quantity of the accessories needing to be maintained and stored is greatly reduced, the pertinence is strong, the after-sale maintenance efficiency is improved while the accessory maintenance, storage and allocation cost is saved, the service experience of a user is improved, and the satisfaction degree of the user is improved.
According to the invention, the appointed time period is set as the purchasing node, and the purchasing list is pushed to the personal terminal of the related purchasing personnel through the server terminal when the time period is over, so that the purchasing activity can be orderly carried out on time, the working efficiency is improved, and the customer satisfaction is further increased.
In addition, the invention also provides a system for timed reminding of the replenishment of accessories, which comprises a processor, wherein the processor is used for executing the steps of any one of the methods. In practical application, the system firstly records maintenance records or accessory information acquired in various maintenance processes and other various information about accessories, and performs statistical analysis on the information. Of course the above information may also be stored in a separate memory. When receiving a request for applying for repair of accessories, obtaining a reliability report provided for a user, after the user selects the accessories, feeding back the selection condition of the user to the system, performing statistics and analysis by the system to give a purchase list for guiding the purchasing of the accessories, and pushing the purchase list to personal terminals of related personnel by the system.
Furthermore, the invention also provides a computer-readable storage medium, in which a system program for a timed reminder of replenishment of accessories is stored, which system program, when being executed by a processor, implements the method of the invention described above. When the storage medium is applied specifically, the storage medium can be placed at a maintenance network point terminal of any level to guide the maintenance network point to maintain, manage, purchase and store accessories. And the user who contacts the maintenance network for maintenance is helped to select the satisfied accessory, so that the maintenance efficiency and the service quality are improved, and the satisfaction degree of the customer is improved.
The above embodiments are only specific embodiments of the present invention. It is obvious that the invention is not limited to the above embodiments, but that many variations are possible. All modifications which can be derived directly or suggested to one skilled in the art from the disclosure herein are to be considered within the scope of the invention.
Claims (10)
1. A method for regularly reminding replenishment of accessories is characterized by comprising the following steps:
s1: according to the replacement time of the original part and at least one replacement part of the original part in the maintenance record, respectively obtaining the loss period of the original part and the loss period of at least one replacement part;
s2: acquiring the use condition of the original part and at least one alternative part, wherein the use condition comprises replacement coverage rate and fault details;
s3: when a repair request of the accessories is received, respectively generating a reliability report of the original accessories and a reliability report of at least one replacement accessory according to the loss period and the use condition of the original accessories and the at least one replacement accessory so as to provide a plurality of accessory replacement options;
s4: and recording the situations of a plurality of parts replacement selection in a specified time period, generating a purchase list aiming at the original parts and at least one alternative part according to the situations of the parts replacement selection, and pushing the purchase list to related personnel to provide reference for part purchase when the specified time period is over.
2. The method for timed reminder of replenishment of an accessory according to claim 1, wherein: the reliability report includes: advantages of the original fitting or the alternative fitting.
3. The method for timed reminding of replenishment of accessories according to claim 1 or 2, characterized in that: the reliability report includes: the price of the original part or the replacement part.
4. The method of claim 1 or 2, wherein the reliability report comprises: replacement with maintenance costs of the original part or the replacement part.
5. The method of claim 1, wherein the replacement coverage rate represents a ratio of a number of replacement repair parts to the original parts or the replacement parts to a total number of replacement parts to the original parts and the replacement parts.
6. The method for timed reminding of replenishment of accessories according to claim 1, wherein the condition of replacement selection of accessories is specifically: the number and/or selection rate of the original or replacement accessories is selected by several users within a specified time period.
7. The method for timed reminding of replenishment of accessories according to claim 1, wherein the step of pushing the purchase list to related personnel in step S4 is specifically: and the server side pushes the purchase list to personal terminals of related personnel.
8. The method for timed reminder of replenishment of accessories according to claim 1, characterized in that the original accessory and the substitute accessory are accessories of household appliances.
9. A system for timed reminding of replenishment of accessories, comprising a processor for carrying out the steps of the method according to any one of claims 1 to 8.
10. A computer-readable storage medium storing a computer-readable program for implementing the method according to any one of claims 1 to 8.
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| CN104077660A (en) * | 2014-07-04 | 2014-10-01 | 李阳 | Equipment spare part management method |
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2019
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| CN104077660A (en) * | 2014-07-04 | 2014-10-01 | 李阳 | Equipment spare part management method |
| CN107451776A (en) * | 2017-07-27 | 2017-12-08 | 惠州市伊涅科技有限公司 | Unmanned supermarket's replenishing method |
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