CN112488639A - Construction method of enterprise service system based on full life cycle - Google Patents
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Abstract
The application discloses a construction method of an enterprise service system based on a full life cycle. The method comprises the following steps: constructing a service provider management model, and auditing the information of the intended service provider by using the service provider management model; dividing the service provider into four service modes according to the four stages of the full life cycle of the enterprise based on the full life cycle; constructing a service display model, and intensively displaying the image of a service provider and the service items provided by the service provider by using the service display model; an information publishing center is constructed, and an operation manager gives a service provider the authority of self-maintaining the information content of the service item while managing the information of the service content; constructing a service provider supervision model, and uniformly managing information data issued by a service provider and service behaviors of the information data in a system; and dividing the enterprise users into four enterprise types, and finishing the assignment of the enterprise types and the service modes. A unified platform is established for enterprises and service providers, so that the enterprises can find the most suitable service mode at different stages.
Description
Technical Field
The present disclosure relates generally to the field of enterprise service technologies, and in particular, to a method for constructing an enterprise service system based on a full lifecycle.
Background
Currently, with the sustainable development of technological progress, governments and enterprises encounter various problems in the operation process and need to solve the problems. However, the solution cannot be timely and accurately found by governments and enterprises, and a unified platform for providing services is not provided; moreover, the service provider with the ability to provide the corresponding solution cannot respond to the service requirement of the enterprise in time, which is not favorable for the rapid development of the enterprise. In addition, in the actual development process of the enterprise, each service required by the enterprise in the whole life cycle is an indispensable link and is also a key for the health and rapid growth of the enterprise; however, in the prior art, an enterprise life model is not established, the required data of the life cycle of the enterprise cannot be quantized, and the most suitable data solution cannot be found. Therefore, a construction method of an enterprise service system based on a full life cycle is provided to solve the problems that governments and enterprises cannot timely and accurately find solutions to the problems, service providers cannot timely respond to service requirements of the enterprises, and effective data solutions cannot be obtained without establishing an enterprise life cycle model.
Disclosure of Invention
In view of the above defects or shortcomings in the prior art, it is desirable to provide a method for constructing a full-life-cycle-based enterprise service system, which establishes a unified platform for enterprises and service providers, so that the enterprises can find the most suitable service mode at different stages.
In a first aspect, the present application provides a method for constructing an enterprise service system based on a full life cycle, including: the whole life cycle of the enterprise; the enterprise full lifecycle comprises: an initial stage, a development stage, a maturation stage and a decline stage; further comprising the steps of:
s1: constructing a service provider management model, utilizing the service provider management model to check the intentional service provider information, if the check is passed, carrying out formal parking on shelf processing by an operation manager, and if the check is not passed, automatically sending a result message to notify the service provider by the system;
s2: dividing each service provider into four corresponding service modes according to the four stages of the enterprise full life cycle based on the full life cycle;
s3: dividing service items provided by the service provider according to the four service modes, constructing a service display model, and intensively displaying an image of the service provider and the service items provided by the image of the service provider by using the service display model;
s4: according to the service display model, an information publishing center is constructed, and an operation manager gives a service provider the authority of self-maintaining the information content of the service item while managing the service content information;
s5: according to the service provider management model, a service provider supervision model is constructed, and information data issued by a service provider and service behaviors of the information data in the system are uniformly managed;
s6: and dividing the enterprise users into four enterprise types according to the four stages of the enterprise full life cycle, and finishing the assignment of the enterprise types and the service modes.
According to the technical scheme provided by the embodiment of the application, the method further comprises the following steps: the service provider evaluates the management model;
the service provider evaluation management model is used for the enterprise users to check the evaluation opinions of other enterprise users to each service provider, and meanwhile, corresponding service providers can be evaluated after each service is completed.
According to the technical solution provided by the embodiment of the present application, in step S1, the intended service provider submits a parking application to the service provider management model, and submits its detailed service provider information and related qualification certificate and certification document to the operation administrator.
According to the technical solution provided by the embodiment of the present application, in step S2, the service mode includes: an initial service mode, a development service mode, a mature service mode, and a declining service mode.
According to the technical solution provided by the embodiment of the present application, in step S3, the service exhibition model includes: service directory, search window, dynamic service resource, online consultation.
According to the technical scheme provided by the embodiment of the application, in the step S3, the method includes the following steps:
s31: the service directory, when the enterprise service system establishes a service display model, firstly defining service item resources provided by a service provider in the service display model, dividing the service directory according to service types, and sorting the service directory range covered by the service display model;
s32: the search window is established, and the assignment between the search words and the service directory in the search window is completed;
s33: dynamic service resources, which are used for combing service resource information newly issued by a service provider and service provider information which is most concerned and newly entered in the system, and pushing corresponding dynamic information to enterprise users according to service items in a service directory;
s34: and (4) performing online consultation, namely establishing an online consultation platform to finish a communication system between the enterprise user and the interested service provider.
According to the technical solution provided by the embodiment of the present application, in step S4, the information distribution center is configured to manage unified distribution and maintenance of information in the enterprise service system and manage information distribution rights of the service provider.
According to the technical solution provided by the embodiment of the present application, in step S5, the server administration model includes: supervision scale, early warning system, processing system.
According to the technical scheme provided by the embodiment of the application, in the step S5, the method includes the following steps:
s51: the supervision scale is that when a service provider supervision model is constructed, firstly, a supervision data index system in the service provider supervision model is defined, and the supervision range covered by the service provider supervision model is sorted and identified;
s52: the early warning system is constructed according to the supervision scale, and corresponding prompt information or early warning information is made according to the supervision data sent by the supervision data index system;
s53: and the processing system is established, combs the reminding information or the early warning information content, and pushes the information content of the illegal release information or the illegal service behavior to an operation manager in real time, so that the information content is processed uniformly.
According to the technical solution provided by the embodiment of the present application, in step S6, the enterprise type includes: an initial stage user, a developmental stage user, a maturity stage user, and a decline stage user.
In summary, the present technical solution specifically discloses specific steps of a method for constructing an enterprise service system based on a full lifecycle. Specifically, a unified platform is built for enterprises and service providers in the mode of steps S1 to S6, so that the enterprises can find the most suitable service mode at different stages;
the enterprise service system is constructed based on the full life cycle, various service providers are gathered on a unified platform by using the enterprise service system, and the service providers can release services which can be provided by themselves and respond to service requirements released by enterprises; the enterprise can find the required service mechanism and the service items thereof on line.
The technical scheme further constructs a service provider evaluation management model for the enterprise users to check the evaluation opinions of other enterprise users to each service provider, and simultaneously can evaluate the corresponding service provider after each service is finished; on the basis, enterprise users can perform operations such as consultation, collection, order intention sending, agreement signing, evaluation and the like.
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Other features, objects and advantages of the present application will become more apparent upon reading of the following detailed description of non-limiting embodiments thereof, made with reference to the accompanying drawings in which:
fig. 1 is a flowchart illustrating a method for constructing an enterprise service system based on a full lifecycle.
Detailed Description
The present application will be described in further detail with reference to the following drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the relevant invention and not restrictive of the invention. It should be noted that, for convenience of description, only the portions related to the present invention are shown in the drawings.
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
Example one
Please refer to fig. 1, which is a schematic flowchart illustrating a method for constructing a full lifecycle-based enterprise service system according to a first embodiment of the present application, including: the whole life cycle of the enterprise; the enterprise full lifecycle comprises: an initial stage, a development stage, a maturation stage and a decline stage; further comprising the steps of:
s1: constructing a service provider management model, utilizing the service provider management model to check the intentional service provider information, if the check is passed, carrying out formal parking on shelf processing by an operation manager, and if the check is not passed, automatically sending a result message to notify the service provider by the system;
s2: dividing each service provider into four corresponding service modes according to the four stages of the enterprise full life cycle based on the full life cycle;
s3: dividing service items provided by the service provider according to the four service modes, constructing a service display model, and intensively displaying an image of the service provider and the service items provided by the image of the service provider by using the service display model;
s4: according to the service display model, an information publishing center is constructed, and an operation manager gives a service provider the authority of self-maintaining the information content of the service item while managing the service content information;
s5: according to the service provider management model, a service provider supervision model is constructed, and information data issued by a service provider and service behaviors of the information data in the system are uniformly managed;
s6: and dividing the enterprise users into four enterprise types according to the four stages of the enterprise full life cycle, and finishing the assignment of the enterprise types and the service modes.
In the present embodiment, step S1: constructing a service provider management model, utilizing the service provider management model to check the intentional service provider information, if the check is passed, carrying out formal parking on shelf processing by an operation manager, and if the check is not passed, automatically sending a result message to notify the service provider by the system;
the service provider with the intention submits a parking application to the service provider management model, and submits detailed service provider information and related qualification certificates and certification documents to an operation manager;
the service provider information includes: name, industry category, service scope, service object, service advantage, qualification level, charging condition, contact information, etc.;
step S2: dividing each service provider into four corresponding service modes according to the four stages of the enterprise full life cycle based on the full life cycle;
wherein the service mode includes: an initial service mode, a development service mode, a mature service mode and a decline service mode;
step S3: dividing service items provided by the service provider according to the four service modes, constructing a service display model, and intensively displaying an image of the service provider and the service items provided by the image of the service provider by using the service display model;
wherein the service presentation model comprises: service directory, search window, dynamic service resource, online consultation;
specifically, the method comprises the following steps:
s31: the service directory, when the enterprise service system establishes a service display model, firstly defining service item resources provided by a service provider in the service display model, dividing the service directory according to service types, and sorting the service directory range covered by the service display model;
s32: the search window is established, and the assignment between the search words and the service directory in the search window is completed;
s33: dynamic service resources, which are used for combing service resource information newly issued by a service provider and service provider information which is most concerned and newly entered in the system, and pushing corresponding dynamic information to enterprise users according to service items in a service directory;
s34: the method comprises the steps of online consultation, namely establishing an online consultation platform to complete a communication system between an enterprise user and a service provider interested in the enterprise user;
here, the contents of the service directory may be divided into financial services, security services, investment services, financing guarantee services, fund support, startup counseling, and the like;
enterprise users quickly locate the service provider of their own intention by searching the related words of the required service in the search window, and check the basic introduction, the service range that can be provided, the charging condition, etc. of the service provider;
the enterprise user can communicate with the intended service provider in real time on the online consultation platform so as to know the specific service condition of the enterprise user; the service provider information, the subscription service provider information and the like can be collected, and the service requirement information of the user can be published;
step S4: according to the service display model, an information publishing center is constructed, and an operation manager gives a service provider the authority of self-maintaining the information content of the service item while managing the service content information;
the information issuing center is used for managing the uniform issuing and maintenance of the information in the enterprise service system and managing the information issuing authority of the service provider;
specifically, the information distribution management is divided into two parts: firstly, an operation manager manages the operation as a main manager;
the operation manager has the maximum authority for information release management, can add, modify and delete all resident service provider information and service content information provided by a service provider, sets the authority for information release of the service provider and allows the information release of the service provider to face an enterprise range;
secondly, the operation manager authorizes the service provider to maintain the service information content of the service provider;
the service provider can issue service information in the authority range given by the operation administrator and maintain basic information of the service provider;
step S5: according to the service provider management model, a service provider supervision model is constructed, and information data issued by a service provider and service behaviors of the information data in the system are uniformly managed;
wherein the facilitator regulatory model comprises: supervision scale, an early warning system and a processing system;
specifically, the method comprises the following steps:
s51: the supervision scale is that when a service provider supervision model is constructed, firstly, a supervision data index system in the service provider supervision model is defined, and the supervision range covered by the service provider supervision model is sorted and identified;
s52: the early warning system is constructed according to the supervision scale, and corresponding prompt information or early warning information is made according to the supervision data sent by the supervision data index system;
s53: the processing system is established, the reminding information or the early warning information content is combed, and the information content of the illegal release information or the illegal service behavior is pushed to an operation manager in real time and is processed uniformly by the operation manager;
here, the illegal release information and the service behaviors generated by the illegal release are collected, summarized and counted in an automatic or semi-automatic mode and are pushed to an operation manager in time for processing;
step S6: dividing enterprise users into four enterprise types according to the four stages of the enterprise full life cycle, and finishing the assignment of the enterprise types and the service modes;
wherein the business type comprises: an initial stage user, a development stage user, a maturity stage user and a decline stage user;
specifically, the full-life-cycle service of the user in the initial creation period mainly includes: business service, finance and tax service, purchasing service, marketing service, financial service, logistics service, scientific research cooperation, personnel service, government service and other services;
wherein, the industry and commerce service includes: agent registration, address selection service, certificate transaction and consultation service; the addressing service comprises the following steps: a parking application; the certificate transaction comprises the following steps: licenses and business licenses;
the fiscal service includes: financial consulting, bank account opening, agency accounting, salary accounting, tax payment accounting, social security service and accumulation fund service; the financial consultation includes: tax financing; the social security service includes: social security account opening, social security card transaction, social security payment and social security transfer;
the purchasing service comprises the following steps: purchasing source searching, supplier management and purchasing platform setting; the purchasing source finding comprises the following steps: price inquiring purchase, recruitment management, bid inviting purchase, price inviting and quotation, invitation bid inviting, price bidding purchase and supplier price reporting management; the supplier management comprises: supplier admission, supplier rating, supplier elimination, supplier management report and supplier portal; the purchasing platform setting comprises: electronic orders, sub-account management, logistics service, purchasing special areas and purchasing bulletin;
the marketing service includes: product planning and strategic consulting; product planning comprises product packaging, brand modeling and brand direct transmission;
the financial service includes: loan service, financing service, insurance service, financing service;
the logistics service comprises the following steps: logistics consultation, service provider access, service provider screening and service provider elimination;
the scientific research cooperation comprises the following steps: request issuing and scientific research institute access;
the personnel service comprises the following steps: talent recruitment, partner organization screening, personnel consultation;
government services include: capital declaration, policy consultation, enterprise appeal, enterprise handling, government and enterprise communication and industrial resources;
other services include: creating match information and business information;
enterprise users in the initial stage have unique required contents, such as the competition creating information and tax planning, which are relatively concerned by enterprises in the initial stage;
the full life cycle service of the user in the development period mainly comprises the following steps: personnel services, marketing services, financial services, logistics services, scientific collaboration, legal services, intellectual property services, purchasing services, government services and other services;
the service content of the development period and the initial period is approximately the same, but the focus is different; taking intellectual property as an example, enterprises in the initial period of creation do not have high requirements on the intellectual property, and enterprises in the growth period have higher requirements on the application of the intellectual property, so the enterprises are brought into service contents in the growth period;
wherein, legal services include: service services, litigation services, legal consultations;
the intellectual property rights include: copyright, patent rights, trademark rights;
other services include: business information, enterprise training, match creation information;
the full life cycle service of the user in the mature period mainly comprises the following steps: government services, personnel services, logistics services, scientific cooperation, legal services, financial services, intellectual property, purchasing services, fiscal services and other services;
the service contents required by enterprises in the maturity stage are different from the service contents required by enterprises in the development stage, and the service contents are the contents concerned by the enterprises in the maturity stage by taking industrial land and marketing coaching as examples;
wherein government services include: enterprise affair handling, industrial places, enterprise appeal and government and enterprise communication;
other services include: marketing counseling, business information;
the full life cycle services of the decline period user mainly comprise industrial and commercial services, fiscal and tax services, legal services, intellectual property transfer, financial services, government services and other services;
the business service is also available in the initial period, but the contents are different, and the service contents in the decline period mainly comprise cancellation and cancellation services; intellectual property service is available in the initial period, but the application of intellectual property is emphasized, the intellectual property in the decline period mainly reflects the capability of showing the change, and the transfer is emphasized;
wherein, the industry and commerce service includes: a suspension service and a logout service;
the intellectual property transfer includes: copyright transfer, patent right transfer, trademark right transfer;
the service content of the enterprise user based on the full life cycle is rich, the service content shown in the figure is not limited to all of a certain stage, and with the purchase service as an example, litigation requirements may exist in each stage of the enterprise full life cycle service.
In any preferred embodiment, further comprising: the service provider evaluates the management model;
the service provider evaluation management model is used for the enterprise users to check the evaluation opinions of other enterprise users to each service provider, and meanwhile, corresponding service providers can be evaluated after each service is completed.
In this embodiment, a service provider evaluation management model is constructed, which is used for an enterprise user to check evaluation opinions of other enterprise users to each service provider, and simultaneously, corresponding service providers can be evaluated after each service is completed;
the service provider evaluation management model comprises the following steps: evaluation model management, evaluation index project management, evaluation opinion management and evaluation data statistical analysis;
specifically, the method comprises the following steps:
s01: the method comprises the following steps of evaluating model management, namely defining an evaluation index system in a service evaluation management model, and arranging an evaluation index data source and an evaluation statistical calculation formula;
s02: the management of evaluation index items, namely increasing, decreasing and modifying the content of the corresponding items evaluated by the maintenance service provider according to the preset indexes of the evaluation index items in the evaluation index system;
the evaluation index items include: service attitude, service efficiency, service quality, completeness of information, and the like;
s03: managing evaluation records, namely constructing the management of the evaluation records, and storing, collecting and summarizing the evaluation opinions of the service providers launched on the platform;
s04: and (4) evaluation statistical analysis, namely establishing evaluation statistical analysis, generating a corresponding application evaluation statistical analysis table according to time periods, categories, service subjects and service objects, and actively pushing the application evaluation statistical analysis table to an operation manager.
The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by a person skilled in the art that the scope of the invention as referred to in the present application is not limited to the embodiments with a specific combination of the above-mentioned features, but also covers other embodiments with any combination of the above-mentioned features or their equivalents without departing from the inventive concept. For example, the above features may be replaced with (but not limited to) features having similar functions disclosed in the present application.
Claims (10)
1. A construction method of an enterprise service system based on a full life cycle comprises the following steps: the whole life cycle of the enterprise; the enterprise full lifecycle comprises: an initial stage, a development stage, a maturation stage and a decline stage; the method is characterized by further comprising the following steps:
s1: constructing a service provider management model, utilizing the service provider management model to check the intentional service provider information, if the check is passed, carrying out formal parking on shelf processing by an operation manager, and if the check is not passed, automatically sending a result message to notify the service provider by the system;
s2: dividing each service provider into four corresponding service modes according to the four stages of the enterprise full life cycle based on the full life cycle;
s3: dividing service items provided by the service provider according to the four service modes, constructing a service display model, and intensively displaying an image of the service provider and the service items provided by the image of the service provider by using the service display model;
s4: according to the service display model, an information publishing center is constructed, and an operation manager gives a service provider the authority of self-maintaining the information content of the service item while managing the service content information;
s5: according to the service provider management model, a service provider supervision model is constructed, and information data issued by a service provider and service behaviors of the information data in the system are uniformly managed;
s6: and dividing the enterprise users into four enterprise types according to the four stages of the enterprise full life cycle, and finishing the assignment of the enterprise types and the service modes.
2. The method of claim 1, further comprising: the service provider evaluates the management model;
the service provider evaluation management model is used for the enterprise users to check the evaluation opinions of other enterprise users to each service provider, and meanwhile, corresponding service providers can be evaluated after each service is completed.
3. The method of claim 1, wherein in step S1, the intended facilitator issues a parking application to the facilitator management model, and submits detailed facilitator information and related qualification certificates and certification documents to an operation administrator.
4. The method for constructing a full-life-cycle-based enterprise service system according to claim 1, wherein in step S2, said service model comprises: an initial service mode, a development service mode, a mature service mode, and a declining service mode.
5. The method for constructing a full-life-cycle-based enterprise service system according to claim 1, wherein in step S3, said service exposure model comprises: service directory, search window, dynamic service resource, online consultation.
6. The method for constructing a full-life-cycle-based enterprise service system according to claim 5, wherein in step S3, the method comprises the following steps:
s31: the service directory, when the enterprise service system establishes a service display model, firstly defining service item resources provided by a service provider in the service display model, dividing the service directory according to service types, and sorting the service directory range covered by the service display model;
s32: the search window is established, and the assignment between the search words and the service directory in the search window is completed;
s33: dynamic service resources, which are used for combing service resource information newly issued by a service provider and service provider information which is most concerned and newly entered in the system, and pushing corresponding dynamic information to enterprise users according to service items in a service directory;
s34: and (4) performing online consultation, namely establishing an online consultation platform to finish a communication system between the enterprise user and the interested service provider.
7. The method for constructing an enterprise service system based on full lifecycle of claim 1, wherein in step S4, the information distribution center is configured to manage uniform distribution and maintenance of information in the enterprise service system and manage information distribution authority of service providers.
8. The method for constructing a full-life-cycle-based enterprise service system according to claim 1, wherein in step S5, said facilitator administration model comprises: supervision scale, early warning system, processing system.
9. The method for constructing a full-life-cycle-based enterprise service system according to claim 8, wherein in step S5, the method comprises the following steps:
s51: the supervision scale is that when a service provider supervision model is constructed, firstly, a supervision data index system in the service provider supervision model is defined, and the supervision range covered by the service provider supervision model is sorted and identified;
s52: the early warning system is constructed according to the supervision scale, and corresponding prompt information or early warning information is made according to the supervision data sent by the supervision data index system;
s53: and the processing system is established, combs the reminding information or the early warning information content, and pushes the information content of the illegal release information or the illegal service behavior to an operation manager in real time, so that the information content is processed uniformly.
10. The method for constructing a full-life-cycle-based enterprise service system according to claim 1, wherein in step S6, said enterprise types include: an initial stage user, a developmental stage user, a maturity stage user, and a decline stage user.
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113240299A (en) * | 2021-05-20 | 2021-08-10 | 同方股份有限公司 | Background monitoring and management system of incubation cloud platform |
| CN113269534A (en) * | 2021-06-09 | 2021-08-17 | 无锡星凝互动科技有限公司 | Network service platform based on enterprise consultation and construction method |
| CN113535028A (en) * | 2021-07-29 | 2021-10-22 | 合肥新青罗数字技术有限公司 | Enterprise operation state visual display method |
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