CN112435111A - Tax hall guide method and device based on hall and user data - Google Patents
Tax hall guide method and device based on hall and user data Download PDFInfo
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Abstract
The invention discloses a method and a device for guiding a tax hall based on hall and user data, wherein the method comprises the following steps: user identity recognition, namely acquiring user identity information from a database; retrieving historical behaviors of the user to obtain a function list A which the user may be interested in; retrieving the current service state of the user to obtain a function list B which the user may need to transact; searching more services transacted by similar users in the near term to form a hot recommended function list C; sequencing through each service weight according to the intersection of the state of a hall where the guide terminal is located and the function list ABC to form a 'user exclusive guide'; and the user selects a recommendation function or voice input according to the exclusive guide of the user and executes guide. The invention efficiently assists the taxpayers in business handling and financial and tax professional consultation by making the exclusive user guide, simultaneously liberates the efforts of tax staff and is beneficial to improving the service efficiency of the tax hall.
Description
Technical Field
The invention relates to the technical field of tax transaction, in particular to a method and a device for guiding a tax hall based on hall and user data.
Background
At present, the informatization investment of tax departments in China is large, but the satisfaction of taxpayers on tax services is not rapidly improved, the whole informatization construction is trapped in the development bottleneck, and the three problems are:
(1) at each tax payment peak, the tax payers are more in business consultation and handling in the coming tax hall, although the tax hall can relieve tax handling pressure to a certain extent by configuring tax handling guide service personnel, because the tax payers are more and tax content belongs to high professional business, even if the tax staff with rich experience can not quickly answer all problems when meeting the inquiry of the tax payers, the on-site queuing and blocking phenomenon of the tax payers is very easy to cause, the tax payers are not full or complain, and the service satisfaction degree of the tax payers on the tax handling hall is reduced.
(2) Because the staff of the taxpayer enterprise changes, the tax authority often receives operation and use consultation of the electronic tax office system, and therefore, the tax authority needs to frequently call tax-paying academic hall training, and a large amount of manpower and material resources are consumed.
(3) 70% -80% of the inquiry questions of the taxpayers are concentrated on conventional inquiry such as tax policy, tax handling process, enterprise tax management information inquiry and the like, so that most of working energy of workers in the tax handling hall is consumed in answering the conventional tax inquiry, and the service efficiency of the tax handling hall is greatly reduced.
Therefore, how to effectively utilize the existing information-based results to perform service innovation and make tax services more open and transparent, better provide services for taxpayers, and improve the relationship between tax bureaus and taxpayers becomes a problem which needs to be solved urgently.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provides a method and a device for guiding a tax hall based on hall and user data.
The technical scheme of the invention is as follows:
on one hand, the method for guiding the tax hall based on the hall and the user data is provided, a database is preset, user identity information is stored in the database, and the flow steps comprise:
s1: user identity recognition, namely acquiring user identity information from a database;
s2: retrieving historical behaviors of the user to obtain a function list A which the user may be interested in;
s3: retrieving the current service state of the user to obtain a function list B which the user may need to transact;
s4: searching more services transacted by similar users in the near term to form a hot recommended function list C;
s5: sequencing through each service weight according to the intersection of the state of a hall where the guide terminal is located and the function list ABC to form a 'user exclusive guide';
s6: and the user selects a recommendation function or voice input according to the exclusive guide of the user and executes guide.
The user identity information includes: name, gender, user type.
In step S1, the user identification is performed by face recognition.
In flow step S2, the user historical behavior includes: transacting, clicking and consulting.
In the flow step S3, the current service status of the user includes: whether the invoice is owed or not, whether the state is abnormal or not, whether the invoice is not declared or not, and whether the business state of the invoice is received or not.
In the flow step S4, the similar users handling more first ten services in the last three months are retrieved.
In the flow step S5, the hall state where the director terminal is located includes: a list of functions that can be handled, a device status, and a stream of people.
In another aspect, a tax lobby guidance device based on lobby and user data includes: a lead terminal and a third party system;
the guide terminal is provided with a camera and is used for executing face identity recognition;
a database is arranged in the guide terminal, the camera is connected with the database, and user identity information is stored in the database;
the intelligent guide terminal is internally provided with an intelligent guide system, and a signal output end of the intelligent guide system is in network communication and data transmission with a third-party system;
the intelligent guide system comprises:
the user behavior analysis module is used for retrieving historical behaviors of the user to obtain a function list A which the user may be interested in;
the service state analysis module is used for retrieving the current service state of the user to obtain a function list B which the user may need to handle;
the hot service analysis module is used for retrieving more services transacted by similar users in the near term to form a hot recommended function list C;
the service analysis module capable of handling is used for analyzing a function list capable of being handled in a hall where the guide terminal is located;
the device state detection module is used for detecting the device state of the guide terminal;
the people flow detection module is used for detecting the people flow condition of a hall where the guide terminal is located;
the system comprises a weight analysis and decision module, wherein the signal output ends of a user behavior analysis module, a service state analysis module, a hot service analysis module, a transactable service analysis module, an equipment state detection module and a people stream detection module are respectively connected with the weight analysis and decision module, and the weight analysis and decision module is used for sequencing through each service weight according to a function list transactable in a hall where the transaction terminal is located, the equipment state of the transaction terminal, the intersection of the people stream situation of the hall where the transaction terminal is located and the function list ABC to form a 'user exclusive transaction guide'.
The user can select a recommendation function or voice input according to the exclusive guide of the user and execute guide.
The third-party system includes: a tax fund three-core system, a personal tax system, a social security system and an invoice system.
Compared with the prior art, the invention has the beneficial effects that:
the invention can work out a 'user exclusive guide' according to the historical behavior of the user, the current business state and the recent hot business transaction, efficiently assist the taxpayer in carrying out business transaction and financial and tax professional consultation, simultaneously release the energy of tax staff and contribute to improving the service efficiency of a tax hall.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed for the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
Fig. 1 is a flowchart of a method for guiding a tax hall based on hall and user data according to embodiment 1 of the present invention;
fig. 2 is a system block diagram of a tax lobby guidance system based on lobby and user data according to embodiment 2 of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
In order to explain the technical means of the present invention, the following description will be given by way of specific examples.
Example 1
Referring to fig. 1, the present embodiment provides a method for guiding a tax hall based on hall and user data, where a database is preset, and user identity information (including name, gender, user type, etc.) is stored in the database, and the method includes the following steps:
s1: and (4) user identity identification, namely acquiring user identity information, name, gender, user type and the like from a database.
In this embodiment, the user identity recognition adopts a face recognition mode.
S2: and retrieving the historical behaviors of the user (including transacted, clicked and consulted behaviors) to obtain a function list A which may be interested by the user.
S3: and searching the current service state of the user (including service states such as whether tax is owed or not, whether arrearage is owed or not, whether the state is abnormal or not, whether invoices are received or not and the like) to obtain a function list B which the user may need to handle.
S4: and searching TOP 10 which is used for handling more services by similar users in the near term (nearly three months) to form a hot recommended function list C.
S5: and sequencing through each service weight according to the intersection of the state (including the transactable function list, the equipment state and the people flow condition) of the hall where the guide terminal is positioned and the function list ABC to form a 'user exclusive guide'.
S6: and the user selects a recommendation function or voice input according to the exclusive guide of the user and executes guide.
Example 2
Referring to fig. 2, the present embodiment provides a tax hall guidance device based on hall and user data, including: the system comprises a guide terminal and a third-party system.
The guide terminal is provided with a camera for executing face identity recognition, a database is arranged in the guide terminal, the camera is connected with the database, and user identity information is stored in the database. When the system is used, the identity information (including name, gender, user type and the like) of the user is obtained from the database through face recognition.
Furthermore, be equipped with the intelligence in the terminal of handling of leading and lead the system, the signal output part and the third party system of the system of handling of leading of intelligence carry out network communication and data transmission, and the third party system includes: a tax fund three-core system, a personal tax system, a social security system and an invoice system.
Specifically, the intelligent guide system includes:
the user behavior analysis module is used for retrieving historical behaviors of the user to obtain a function list A which the user may be interested in;
the service state analysis module is used for retrieving the current service state of the user to obtain a function list B which the user may need to handle;
the hot service analysis module is used for retrieving more services transacted by similar users in the near term to form a hot recommended function list C;
the service analysis module capable of handling is used for analyzing a function list capable of being handled in a hall where the guide terminal is located;
the device state detection module is used for detecting the device state of the guide terminal;
the people flow detection module is used for detecting the people flow condition of a hall where the guide terminal is located;
the system comprises a weight analysis and decision module, a user behavior analysis module, a service state analysis module, a hot service analysis module, a transactable service analysis module, an equipment state detection module and a people flow detection module, wherein the signal output ends of the user behavior analysis module, the service state analysis module, the hot service analysis module, the transactable service analysis module, the equipment state detection module and the people flow detection module are respectively connected with the weight analysis and decision module, and the weight analysis and decision module is used for sequencing through each service weight according to a function list transactable by a hall where the transacting terminal is located, the equipment state of the transacting terminal, the people flow condition of the hall where the transacting terminal is located and the intersection of the function list.
The user can select a recommendation function or voice input according to the exclusive guide of the user, and execute guide flow → a service acceptance area (including self-help, counter and manual work).
In conclusion, the invention can make a 'user-specific guide' according to the historical behavior of the user, the current business state and the recent hot business transaction, efficiently assist the taxpayer in business transaction and professional financial and tax consultation, simultaneously release the energy of the tax staff and contribute to improving the service efficiency of the tax hall.
The present invention is not limited to the above preferred embodiments, and any modifications, equivalent substitutions and improvements made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A tax hall guide method based on hall and user data is characterized in that a database is preset, user identity information is stored in the database, and the flow steps comprise:
s1: user identity recognition, namely acquiring user identity information from a database;
s2: retrieving historical behaviors of the user to obtain a function list A which the user may be interested in;
s3: retrieving the current service state of the user to obtain a function list B which the user may need to transact;
s4: searching more services transacted by similar users in the near term to form a hot recommended function list C;
s5: sequencing through each service weight according to the intersection of the state of a hall where the guide terminal is located and the function list ABC to form a 'user exclusive guide';
s6: and the user selects a recommendation function or voice input according to the exclusive guide of the user and executes guide.
2. A method as claimed in claim 1, wherein the user identity information includes: name, gender, user type.
3. The method for guiding tax lobby based on lobby and user data as claimed in claim 1, wherein the user identification is performed by face recognition at step S1.
4. The method for tax lobby routing based on lobby and user data according to claim 1, wherein the user historical behavior comprises, at the flow step S2: transacting, clicking and consulting.
5. The method for lobing tax hall guidance based on hall and user data as claimed in claim 1, wherein the current business status of the user includes, in the flow step S3: whether the invoice is owed or not, whether the state is abnormal or not, whether the invoice is not declared or not, and whether the business state of the invoice is received or not.
6. A method for tax lobby routing based on lobby and user data as claimed in claim 1 wherein in process step S4, the first ten more services are retrieved from similar users in the last three months.
7. The method for dispatching a tax lobby based on lobby and user data as claimed in claim 1, wherein the status of the lobby of the dispatching terminal in the flow step S5 comprises: a list of functions that can be handled, a device status, and a stream of people.
8. A tax lobby guidance device based on lobby and user data, comprising: a lead terminal and a third party system;
the guide terminal is provided with a camera and is used for executing face identity recognition;
a database is arranged in the guide terminal, the camera is connected with the database, and user identity information is stored in the database;
the intelligent guide terminal is internally provided with an intelligent guide system, and a signal output end of the intelligent guide system is in network communication and data transmission with a third-party system;
the intelligent guide system comprises:
the user behavior analysis module is used for retrieving historical behaviors of the user to obtain a function list A which the user may be interested in;
the service state analysis module is used for retrieving the current service state of the user to obtain a function list B which the user may need to handle;
the hot service analysis module is used for retrieving more services transacted by similar users in the near term to form a hot recommended function list C;
the service analysis module capable of handling is used for analyzing a function list capable of being handled in a hall where the guide terminal is located;
the device state detection module is used for detecting the device state of the guide terminal;
the people flow detection module is used for detecting the people flow condition of a hall where the guide terminal is located;
the system comprises a weight analysis and decision module, wherein the signal output ends of a user behavior analysis module, a service state analysis module, a hot service analysis module, a transactable service analysis module, an equipment state detection module and a people stream detection module are respectively connected with the weight analysis and decision module, and the weight analysis and decision module is used for sequencing through each service weight according to a function list transactable in a hall where the transaction terminal is located, the equipment state of the transaction terminal, the intersection of the people stream situation of the hall where the transaction terminal is located and the function list ABC to form a 'user exclusive transaction guide'.
9. A tax lobby guidance device according to claim 8 wherein the user can select a recommendation or voice entry to perform guidance based on the lobby and user data.
10. A lobbies lobby guidance device based on lobby and user data as recited in claim 8, wherein the third party system comprises: a tax fund three-core system, a personal tax system, a social security system and an invoice system.
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Cited By (1)
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