CN112435044A - After-sale document processing method and device, electronic equipment, system and storage medium - Google Patents
After-sale document processing method and device, electronic equipment, system and storage medium Download PDFInfo
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- 238000003672 processing method Methods 0.000 title claims abstract description 29
- 238000012423 maintenance Methods 0.000 claims abstract description 188
- 230000008439 repair process Effects 0.000 claims abstract description 86
- 238000000034 method Methods 0.000 claims abstract description 40
- 238000012545 processing Methods 0.000 claims abstract description 39
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- 230000008569 process Effects 0.000 claims description 13
- 238000004590 computer program Methods 0.000 claims description 6
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- 230000006870 function Effects 0.000 description 3
- 238000007726 management method Methods 0.000 description 3
- 230000005856 abnormality Effects 0.000 description 2
- 238000012550 audit Methods 0.000 description 2
- 238000000275 quality assurance Methods 0.000 description 2
- 238000011160 research Methods 0.000 description 2
- 239000002699 waste material Substances 0.000 description 2
- 238000012937 correction Methods 0.000 description 1
- 238000001514 detection method Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0283—Price estimation or determination
Abstract
The invention provides an after-sale document processing method, an after-sale document processing device, electronic equipment, a system and a storage medium, wherein the method comprises the following steps: acquiring after-sale document information; the after-sale document information comprises the equipment type of the repair equipment; generating a maintenance bill of the repair equipment according to the fault label associated with the equipment type; the fault label is used for representing an abnormal problem of the repair equipment. The invention can be associated to the fault label of the repair equipment according to the equipment type in the acquired after-sales receipt information, the fault label indicates that the repair equipment has an abnormal problem, and the maintenance receipt related to the repair equipment is generated based on the fault label.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to an after-sale document processing method, an after-sale document processing device, electronic equipment, an after-sale document processing system and a storage medium.
Background
After an object such as an unmanned aerial vehicle is sold, the object usually needs to be maintained after sale, and some objects need to be repaired after sale. Currently, a merchant processes an after-sales service application of a customer through an after-sales service system to check and determine which kind of after-sales service is specifically provided to the customer and a maintenance strategy for repair equipment.
At present, for an after-sales service application of a customer, an operation page of an after-sales service system needs to be manually utilized to audit after-sales document information provided by the customer, and then after-sales service, a maintenance strategy and maintenance cost of the customer provided for the customer are determined according to factors such as an after-sales policy, goods, an order and a category.
Therefore, how to improve the efficiency of after-sale treatment and reduce the error rate is a technical problem which needs to be solved urgently.
Disclosure of Invention
In view of the above, the present invention provides an after-sale document processing method, apparatus, electronic device, system and storage medium, so as to reduce the risk of low document processing efficiency and high error rate, and improve the after-sale processing efficiency. The technical scheme of the invention is as follows:
in a first aspect, the present invention provides an after-market document processing method, including: acquiring after-sale document information; the after-sale document information comprises the equipment type of the repair equipment; generating a maintenance bill of the repair equipment according to the fault label associated with the equipment type; wherein, the fault label is used for representing the abnormal problem of the repair equipment.
Optionally, the generating a maintenance bill of the repair device according to the fault tag associated with the device type includes: determining a target maintenance strategy according to the fault label; the target maintenance strategy comprises at least one target maintenance material; and generating the maintenance bill according to the price and the quantity of the at least one target maintenance material.
Optionally, the method further comprises: determining whether the at least one target repair material has a consumption value; when the at least one target maintenance material is determined to have a consumption value, updating the maintenance bill according to the consumption value.
Optionally, in the step of generating the maintenance bill of the repair equipment according to the fault tag associated with the equipment type, the fault tag associated with the equipment type is obtained based on second pre-stored configuration information; and the second configuration information is used for representing the corresponding relation between the equipment type and the fault label.
Optionally, the determining a target maintenance strategy according to the fault label includes: determining a target maintenance strategy corresponding to the fault label based on prestored third configuration information; and the third configuration information is used for representing the corresponding relation between the fault label and the maintenance strategy.
Optionally, the determining whether the at least one target repair material has a consumption value comprises: acquiring the material type of the target maintenance material; determining whether the target maintenance material has a consumption value based on prestored first configuration information; the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
Optionally, the after-sale document information further includes associated equipment associated with the repair equipment; the determining whether the at least one target repair material has a consumption value includes: acquiring the material type of the target maintenance material; when the material type of the target maintenance material is consistent with the material type of the associated equipment, determining whether the target maintenance material has a consumption value or not based on prestored first configuration information; the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
Optionally, after generating a maintenance bill of the repair device according to the fault tag associated with the device type, the method further includes: receiving payment information, wherein the payment information is matched with the expense information in the maintenance bill; and generating a material bill according to the target maintenance materials in the maintenance bill, wherein the material bill comprises storage information and demand of at least one target maintenance material.
Optionally, the warehousing information includes an inventory quantity, and the method further includes: when the stock of the target maintenance material is smaller than the required quantity, acquiring a replaceable material of the target maintenance material; and updating the target maintenance material in the bill of materials into the replaceable material.
In a second aspect, the invention provides an after-sale document processing apparatus, which includes an obtaining module and a generating module; the acquisition module is used for acquiring after-sale document information; the after-sale document information comprises the equipment type of the repair equipment; the generating module is used for generating a maintenance bill of the repair equipment according to the fault label associated with the equipment type; wherein, the fault label is used for representing the abnormal problem of the repair equipment.
In a third aspect, the present invention provides an electronic device comprising a processor and a memory, wherein the memory stores machine executable instructions capable of being executed by the processor, and the processor can execute the machine executable instructions to implement the after-market document processing method according to the first aspect.
In a fourth aspect, the present invention provides an after-sale document processing system, comprising a client device and the electronic device of the third aspect; the client device is used for sending the after-sale document information to the electronic device; the electronic device is configured to process the after-sale document information sent by the client according to the after-sale document processing method of the first aspect, obtain a maintenance bill, and feed the maintenance bill back to the client device.
In a fifth aspect, the present invention provides a storage medium having a computer program stored thereon, the computer program, when executed by a processor, implementing the method for processing after-market documents according to the method for processing after-market documents of the first aspect.
The invention provides an after-sale document processing method, an after-sale document processing device, electronic equipment, a system and a storage medium, wherein the method comprises the following steps: acquiring after-sale document information; the after-sale document information comprises the equipment type of the repair equipment; generating a maintenance bill of the repair equipment according to the fault label associated with the equipment type; wherein, the fault label is used for representing the abnormal problem of the repair equipment. The method can be used for automatically generating a maintenance bill related to the repair equipment according to the equipment type in the obtained after-sales bill information, wherein the fault label is an abnormal problem existing in the repair equipment, the maintenance bill contains materials for maintenance, meanwhile, the payment cost can be determined according to the association relationship between the pre-configured materials and the consumption amount, the maintenance bill is generated and sent to a client, the bill information provided by the client is not needed to be checked in the whole process in a manual mode, and the maintenance bill data is generated through the relationship between the pre-defined bill data and the maintenance data, so that the after-sales processing efficiency can be improved, and the error rate can be reduced.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present invention and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
FIG. 1 is a schematic flow chart diagram of an after-sale document processing method according to an embodiment of the present invention;
fig. 2 is a schematic diagram of a fault tag and a device type associated with the fault tag according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a maintenance bill according to an embodiment of the present invention;
fig. 4 is a schematic flowchart of an implementation manner of step S105 provided by the embodiment of the present invention;
FIG. 5 is a schematic flow chart diagram of another method for after-market document processing according to an embodiment of the present invention;
fig. 6 is a schematic diagram of an association relationship between a fault tag and a maintenance policy according to an embodiment of the present invention;
FIG. 7 is a schematic flow chart diagram of one implementation of step S106 provided by an embodiment of the present invention;
fig. 8 is a schematic flow chart of another implementation manner of step S106 provided by the embodiment of the present invention;
FIG. 9 is a second schematic flow chart diagram of another method of after-market document processing according to an embodiment of the invention;
FIG. 10 is a third exemplary flow chart of another method for after-market document processing according to an embodiment of the invention;
FIG. 11 is a schematic diagram illustrating a method for determining a payment in a maintenance bill according to an embodiment of the present invention;
FIG. 12 is a schematic illustration of another method for determining a payment in a repair bill provided by an embodiment of the present invention;
FIG. 13 is an exemplary diagram of a maintenance bill provided by an embodiment of the present invention;
fig. 14 is a schematic view of a scenario for completing payment according to an embodiment of the present invention;
fig. 15 is a schematic diagram of a bill of materials according to an embodiment of the present invention;
FIG. 16 is a functional block diagram of an after-market document processing apparatus according to an embodiment of the present invention;
FIG. 17 is a block diagram of an electronic device according to an embodiment of the invention;
fig. 18 is a block diagram of an after-sale document processing system according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. The components of embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations.
Thus, the following detailed description of the embodiments of the present invention, presented in the figures, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
In the description of the present invention, it should be noted that if the terms "upper", "lower", "inside", "outside", etc. indicate an orientation or a positional relationship based on that shown in the drawings or that the product of the present invention is used as it is, this is only for convenience of description and simplification of the description, and it does not indicate or imply that the device or the element referred to must have a specific orientation, be constructed in a specific orientation, and be operated, and thus should not be construed as limiting the present invention.
Furthermore, the appearances of the terms "first," "second," and the like, if any, are used solely to distinguish one from another and are not to be construed as indicating or implying relative importance.
It should be noted that the features of the embodiments of the present invention may be combined with each other without conflict.
At present, with the rapid development of the e-commerce economy, more and more users can select target commodities from various large e-commerce enterprise platforms, and accordingly, various large e-commerce enterprises also need to provide high-quality after-sale services for clients after various commodities are sold, such as commodity repair and high-quality after-sale services for clients, a merchant processes after-sale service applications of the clients through an after-sale service system, and after the service applications pass audit requirements, reasonable maintenance strategies and payment costs can be provided for the clients specifically.
The inventor finds that, in the process of auditing after-sale documents provided by a customer, the related technology usually checks whether document information meets after-sale service requirements in a manual mode, and then provides a maintenance strategy and the maintenance cost of the customer in a manual decision mode according to factors such as after-sale policies, commodities, orders and categories.
Therefore, in order to solve the above problems, the inventor proposes an after-sales document processing method in the research process, the method can associate the device type in the obtained after-sales document information with the fault tag of the repair device, the fault tag indicates the abnormal problem of the repair device, based on the association relationship between the pre-configured fault tag and the maintenance strategy, automatically generate the maintenance document related to the repair device, the maintenance document contains the material for maintenance, and at the same time, the payment cost required to be obtained can be determined according to the association relationship between the pre-configured material and the consumption amount, the maintenance document is generated and sent to the client, the whole process does not need to check the document information provided by the client in a manual mode, but the maintenance document data is generated by defining the relationship between the document data and the maintenance data in advance, and the after-sales processing efficiency can be improved, the error rate is reduced.
In some possible embodiments, an execution main body of the after-sale document processing method provided by the embodiment of the present invention may be the after-sale document processing apparatus provided by the embodiment of the present invention, or an electronic device integrated with the after-sale document processing apparatus, where the after-sale document processing apparatus may be implemented in a hardware or software manner. The electronic device may be a server or the like. For convenience of understanding the after-sale document processing method provided by the embodiment of the present invention, please refer to fig. 1, where fig. 1 is a schematic flowchart of an after-sale document processing method provided by the embodiment of the present invention, and the method may include the following steps:
and S104, acquiring after-sale document information.
In some possible embodiments, the after-market document information includes a device type of the repair device. The types of devices described above may include any one or combination of the following: batteries, medicine boxes, mapping machines, A2 ground stations and the like.
And S105, generating a maintenance bill for repairing the equipment according to the fault label associated with the equipment type.
In some possible embodiments, the fault tag may be used to characterize an abnormal problem of the repair equipment, for example, the fault tag may include any one or a combination of the following: in some possible embodiments, in order to achieve rapid positioning of the fault cause of the repair reporting device, an association relationship between a fault tag and a device type may be configured in advance.
In one implementation manner, in the step of generating the maintenance bill for repairing the device according to the fault tag associated with the device type, the fault tag associated with the device type is obtained based on the second pre-stored configuration information. The second configuration information represents a corresponding relationship between the device type and the failure tag, for example, if the device type is a battery, the failure tag corresponding to the battery may include, but is not limited to: the system can not be started, the key is abnormal, the key lamp is not on, the upgrading is abnormal, and the like.
To facilitate understanding of the correspondence between the failure tag and the device type, an example is given below, and referring to fig. 2, fig. 2 is a display page of the failure tag and the device type associated with the failure tag according to an embodiment of the present invention.
As can be seen from the display page shown in fig. 2(a), each predefined fault tag has a fault tag number, and as can be seen from the display page shown in fig. 2(b), each device type corresponds to one device number, and also corresponds to one fault tag number, for example, the device type is a battery, and the associated fault tag number is 7, and as can be seen from fig. 2(a), the fault tag corresponding to the fault tag number 7 is a key abnormality, which indicates that a battery product may have a fault with a key abnormality, and through the association relationship between the device type and the device type, a fault tag matching the device type of the repair reporting device can be obtained, and then a repair bill can be generated according to the fault tag.
In some possible embodiments, the maintenance bill may include information about cost of maintenance and information about materials used for maintenance, and in order to show data information of the maintenance bill finally generated in the embodiments of the present invention, a schematic view of the maintenance bill is provided below, please refer to fig. 3, where fig. 3 is a schematic view of a maintenance bill provided in an embodiment of the present invention. As shown in fig. 3, the repair bill mainly includes target repair materials for solving the failure of the repair equipment, and the corresponding quantity and price of each target repair material and the total payment fee that needs to be finally obtained.
The embodiment of the invention can match the fault label associated with the equipment type through the equipment type information in the after-sale receipt information, further can generate the maintenance bill of the repair equipment according to the fault label, after the device type in the document is obtained, the fault label corresponding to the device type can be determined according to the incidence relation between the device type and the fault label, since the pre-established data relating to the repair bill is associated with the trouble ticket, after determining the type of failure of the repair facility, according to the fault label associated with the equipment type, the related maintenance data associated with the fault label can be further determined, a maintenance bill is generated, manual examination, correction and decision making are not needed in the whole process, the maintenance strategy and cost matched with the repair equipment can be rapidly determined, the error rate is reduced, and the data processing efficiency is improved.
Optionally, the above manner of generating a maintenance bill for repairing the device according to the fault tag associated with the device type may refer to fig. 4, where fig. 4 is a schematic flow chart of an implementation manner of step S105 provided by an embodiment of the present invention, where S105 may further include the following sub-steps:
s105-1, determining a target maintenance strategy according to the fault label.
In some possible embodiments, in order to reduce the error rate of the after-sales service policy given by a manual review and decision manner in the prior art, the inventors have found through research that after fault tags of different equipment types are associated with a preset maintenance policy, after the equipment type is determined, maintenance data associated with the fault tag can be extracted according to the fault tag of the equipment type, and a dimensional policy matching the equipment type is formed, where the maintenance data may be, but is not limited to, maintenance materials for solving the abnormal condition of the repair equipment, and the price and the quantity of the maintenance materials.
In one implementation, a target maintenance strategy corresponding to the fault tag may be determined based on prestored third configuration information, where the third configuration information represents a corresponding relationship between the fault tag and a preset maintenance strategy. For example, referring to fig. 5, fig. 5 is a schematic flow chart of another after-market document processing method according to an embodiment of the present invention. As shown in fig. 5, after determining the type of the trouble ticket, a maintenance strategy may be configured for the trouble ticket, where the maintenance strategy includes at least one target maintenance material, and the target maintenance material may solve the trouble problem corresponding to the trouble ticket.
And S105-2, generating a maintenance bill according to the price and the quantity of the at least one target maintenance material.
In some possible embodiments, the materials for solving the abnormal condition of the repair equipment can be quickly and accurately determined by the method for determining the maintenance strategy by using the fault tag, and then the payment cost required to be obtained can be calculated according to the price of each material.
Optionally, after the device type of the repair device is extracted from the after-sales receipt information, a fault tag associated with the device type may then be obtained based on the second configuration information, and then a target maintenance policy associated with the fault tag may be determined according to the third configuration information, since the target maintenance policy includes at least one target maintenance material for solving the fault, it may further be determined whether the target maintenance material has a consumption value, and then the final charge to be obtained may be determined according to the determination result, therefore, in the following, on the basis of fig. 4, an implementation manner of updating the maintenance bill is further provided in the embodiment of the present invention, referring to fig. 6, fig. 6 is a schematic flow chart of another after-sales receipt processing method provided in the embodiment of the present invention, and it should be noted that the updated object may be the maintenance charge of the maintenance bill, therefore, after step S105, the method may further include:
s106, determining whether at least one target maintenance material has a consumption value;
and S107, when the at least one target maintenance material is determined to have the consumption value, updating the maintenance bill according to the consumption value.
In some possible embodiments, when it is determined that at least one target repair material has a consumption value, the payment on the repair bill may be updated according to the consumption value. When the target maintenance material does not have the consumption value, the consumption value is not existed or is zero, and the maintenance bill cannot be updated.
Alternatively, a possible implementation of determining whether the target repair material has a consumption value is given below on the basis of fig. 6, referring to fig. 7, where fig. 7 is a schematic flow chart of an implementation of step S106 provided by an embodiment of the present invention, and S106 may include the following sub-steps:
s106-1a, obtaining the material type of the target maintenance material.
And S106-2a, determining whether the target maintenance material has a consumption value based on the prestored first configuration information.
In some possible embodiments, the first configuration information is used to characterize a correspondence between a preset material type and a preset consumption value. The predetermined material type may be understood as the apparatus and various components of the apparatus, for example, the predetermined material type may include, but is not limited to: xxx type 2020 cells, with the type of material being the waste, the value of the waste is a value of the amount of maintenance that can be used to cover a fraction of the total payment, for example: the material type is the unmanned aerial vehicle of loss piece, and the consumption volume value can be 300.
In some possible embodiments, the consumption amount value corresponding to the target maintenance material is the consumption amount value corresponding to the associated equipment.
Optionally, the obtained after-sales document information further includes a related device, the material type of the related device has a corresponding consumption value, if the repair device has a related device, it is determined whether the target repair material can enjoy the consumption value of the related device according to the material type of the related device to determine whether the at least one target repair material has the consumption value, another possible implementation manner of determining whether the target repair material has the consumption value is given below on the basis of fig. 6, referring to fig. 8, fig. 8 is a schematic flow chart of another implementation manner of step S106 provided by the embodiment of the present invention, and S106 may include the following sub-steps:
s106-1b, acquiring the material type of the target maintenance material;
s106-2b, when the material type of the target maintenance material is consistent with that of the associated equipment, determining whether the target maintenance material has a consumption value or not based on prestored first configuration information; the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
Optionally, the generated maintenance bill may be sent to the client, after the client confirms that the bill is error-free and pays the maintenance cost on the maintenance bill, the payment information may be sent to the electronic device, and then the electronic device generates a material getting bill according to the system for determining the payment information and the maintenance bill and detecting the loss material, and prompts the current inventory condition, where the default material getting bill is a default after-sales warehouse of each after-sales website, so that, a possible implementation manner is given below on the basis of fig. 1, see fig. 9, and fig. 9 is a second schematic flowchart of another after-sales bill processing method provided by the embodiment of the present invention, and the method may further include:
and S107, receiving payment information, wherein the payment information is matched with the expense information in the maintenance bill.
And S108, generating a material bill according to the target maintenance materials in the maintenance bill, wherein the material bill comprises storage information and stock of at least one target maintenance material.
In some possible embodiments, the warehousing information may include warehousing addresses and inventory levels.
Alternatively, when the current inventory of the target repair material cannot meet the demand of the target repair material in the repair bill, at this time, the alternative material of the target repair material should be determined from the material management system, where the alternative material refers to a material with the same type and function as the target repair material in the material management system, but the material codes are different types, and since the material management system is directly used during detection, there is a case of interchangeable material, where different material codes are different materials for the system, and actually used is the same type/same type, if the target repair material has no available inventory, the alternative material of the target repair material can be used to replace the target repair material, so that, next, on the basis of fig. 9, a possible implementation is given, referring to fig. 10, which is a third schematic flow chart of another after-sale document processing method provided by the embodiment of the present invention, the method may further comprise:
and S109, when the stock of the target maintenance material is less than the required quantity, acquiring the replaceable material of the target maintenance material.
And S110, updating the target maintenance materials in the material list into replaceable materials.
Through the above process, in the case that the target repair material inventory is insufficient, the user's demand can be satisfied with the replaceable material.
To facilitate understanding of the whole implementation process of the above embodiments, the following description explains one possible implementation manner.
Firstly, after receiving acquired after-sale document information containing an equipment type, the electronic equipment generates a maintenance bill of the repair equipment according to a fault label associated with the equipment type, and specifically determines a target maintenance strategy according to the fault label; because the target maintenance strategy comprises at least one target maintenance material, a maintenance bill can be generated according to the price and the quantity of the target maintenance material.
In some possible embodiments, the cost on the maintenance bill is the total cost of each target maintenance material, but in order to provide value-added services to the user, if the target maintenance material is within the service range, the obtained after-sales document information may further include a related device, which may be a device that purchases security services, for example, if the type of the related device is a loss element, the related device may have a corresponding consumption amount value, that is, a loss element amount deduction value, for easy understanding, refer to fig. 11, which is a schematic diagram of determining the payment cost in the maintenance bill provided in the embodiment of the present invention.
As can be seen from fig. 11, the repair equipment is a xxx intelligent battery finished product (09-017-.
To facilitate understanding of the above process, in an alternative embodiment, the maintenance bill may be displayed as shown in fig. 12, and fig. 12 is a schematic diagram of another method for determining the payment in the maintenance bill according to an embodiment of the present invention. As can be seen from fig. 12, the total payment fee to be obtained is 780 yuan, and the consumption value, i.e., the expense of the wearing part is 400 yuan, so that the consumption value can be deducted from 400 yuan of the total payment fee, and therefore, the payment fee finally obtained is 380 yuan.
Finally, the generated maintenance bill is shown in fig. 13, as shown in fig. 13, and fig. 13 is a schematic view of a maintenance bill; the repair reporting device has a xxx intelligent battery function, the fault label is water-entering burnout, the repair suggestion is to replace an electric core, the fault can be solved by adopting target repair materials 1, 2 and 3 in the following figure 3, the total material cost is 780 yuan, the cost of a worn part is 400 yuan, the existing consumption amount value of a user is 300 yuan, the existing consumption amount value can be used for deducting 300 yuan in the total material cost, the postage is 50 yuan, the final total cost needing to be paid is 780 yuan 300+50 yuan 530 yuan, and the final payment cost can be obtained by deducting through the consumption amount value. The service bill can clearly show the target service materials, the price and the quantity of the target service materials and the total cost which needs to be paid finally.
In an alternative implementation manner, after the user completes payment, the electronic device receives payment information of the user, where the payment information may be as shown in fig. 14, fig. 14 is a schematic view of a scenario for completing payment provided by an embodiment of the present invention, and the electronic device may generate a bill of materials according to a target maintenance material in a maintenance bill, where the bill of materials includes storage information and a required amount of at least one target maintenance material, for convenience of understanding, the embodiment of the present invention further provides a schematic view of a bill of materials, see fig. 15, and a current storage amount, a required amount, and a storage address of each target maintenance material can be seen from the bill of materials, for example, the target maintenance material is a patch (00-000-, the supplier quality assurance warehouse inventory 33 can see that the inventory of the patch (00-000 + 00000) is larger than the demand, and 5 pieces of the inventory of each warehouse address can be taken from the after-sale warehouse and the supplier quality assurance warehouse respectively in order to ensure the balance of the inventory of each warehouse address.
In order to implement the steps in the foregoing embodiment to achieve the corresponding technical effect, an implementation manner of an after-market document processing apparatus is provided below, referring to fig. 16, and fig. 16 is a functional block diagram of the after-market document processing apparatus according to an embodiment of the present invention, where the after-market document processing apparatus 200 includes: an acquisition module 201 and a generation module 202.
The obtaining module 201 is used for obtaining after-sale document information; the after-sales bill information includes the device type of the repair device.
A generating module 202, configured to generate a maintenance bill of the repair equipment according to the fault tag associated with the equipment type; the fault label is used for representing an abnormal problem of the repair equipment.
In some possible embodiments, the obtaining module 201 and the generating module 202 may cooperatively perform steps S104 to S105 to achieve corresponding technical effects.
Optionally, in order to implement the function of generating the maintenance bill, the generating module 202 is specifically configured to: determining a target maintenance strategy according to the fault label; the target maintenance strategy comprises at least one target maintenance material; and generating a maintenance bill according to the price and the quantity of the at least one target maintenance material.
It is to be appreciated that the generation module 202 may also be utilized to perform steps S105-1 through S105-2 to achieve corresponding technical effects.
Optionally, the after-sales document processing apparatus may further include a determining module and an updating module, the determining module may be configured to determine whether the at least one target repair material has a consumption value; the updating module is used for updating the maintenance bill according to the consumption value when the at least one target maintenance material is determined to have the consumption value.
It is understood that the determining module and the updating module can also be used for systematically performing steps S106 to S107 to achieve the corresponding technical effects.
Optionally, the fault tag associated with the device type is obtained based on the pre-stored second configuration information; and the second configuration information is used for representing the corresponding relation between the equipment type and the fault label.
Optionally, the determining module is specifically configured to: determining a target maintenance strategy corresponding to the fault label based on the prestored third configuration information; and the third configuration information is used for representing the corresponding relation between the fault label and the maintenance strategy.
Optionally, the obtaining module 201 is specifically configured to obtain a material type of the target maintenance material; the determining module is specifically used for determining whether the target maintenance material has a consumption value based on prestored first configuration information; the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
Optionally, the after-sale document information further comprises associated equipment associated with the repair equipment; the obtaining module 201 is specifically configured to obtain a material type of a target maintenance material; the determining module is specifically used for determining whether the target maintenance material has a consumption value or not based on prestored first configuration information when the material type of the target maintenance material is consistent with the material type of the associated equipment; the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
Optionally, the after-sale document processing device may further include a receiving module, where the receiving module is configured to receive payment information, and the payment information is matched with the cost information in the maintenance bill; the generating module 202 is further configured to generate a bill of materials according to the target maintenance materials in the maintenance bill, where the bill of materials includes storage information and demand of at least one target maintenance material.
It is to be understood that the receiving module and the generating module 202 may also be used to execute step S107 to step S108 to achieve the corresponding technical effect.
Optionally, the determining module is further configured to: and acquiring the material type of the target maintenance material, and determining that the target maintenance material has a consumption value when the material type of the target maintenance material is consistent with the material type of the associated equipment.
It is to be understood that the determination module may also be used to perform steps S106-1 to S106-2 to achieve corresponding technical effects.
Optionally, the update module may be further configured to: when the stock of the target maintenance material is smaller than the required quantity, acquiring a replaceable material of the target maintenance material; and updating the target maintenance materials in the material list into replaceable materials.
It will be appreciated that the update module may also be used to perform steps S109 to S110 to achieve the corresponding technical effect.
Fig. 17 shows a block diagram of an electronic device according to an embodiment of the present invention, where fig. 17 is a block diagram of an electronic device according to an embodiment of the present invention. The electronic device 31 comprises a communication interface 311, a processor 312 and a memory 313. The processor 312, memory 313, and communication interface 311 are electrically connected to one another, directly or indirectly, to enable transfer or interaction of data. For example, the components may be electrically connected to each other via one or more communication buses or signal lines. The memory 313 may be used to store software programs and modules, such as program instructions/modules corresponding to the after-market document processing method provided by the embodiment of the present invention, and the processor 312 executes various functional applications and data processing by executing the software programs and modules stored in the memory 313. The communication interface 311 may be used for communicating signaling or data with other node devices. The electronic device 31 may have a plurality of communication interfaces 311 in the present invention.
The Memory 313 may be, but is not limited to, a Random Access Memory (RAM), a Read Only Memory (ROM), a Programmable Read-Only Memory (PROM), an Erasable Read-Only Memory (EPROM), an electrically Erasable Read-Only Memory (EEPROM), and the like.
The processor 312 may be an integrated circuit chip having signal processing capabilities. The Processor may be a general-purpose Processor including a Central Processing Unit (CPU), a Network Processor (NP), etc.; but may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc.
In some possible embodiments, the various modules of the after-market document processing apparatus 20 described above may be stored in the form of software or Firmware (Firmware) in the memory 313 of the electronic device 31 and executed by the processor 312, and at the same time, data, code of programs, etc. required to execute the modules described above may be stored in the memory 313.
An embodiment of the present invention further provides an after-sale document processing system, referring to fig. 18, fig. 18 is a block diagram of a structure of an after-sale document system according to an embodiment of the present invention; the after-market document processing system 30 may include a client device 32 and an electronic device 31, where the electronic device 31 is configured to implement the after-market document processing method described in the above embodiments. A client device 32 for sending after-market document information to the electronic device 31; the electronic device 31 is configured to process the after-sale document information sent by the client according to the after-sale document processing method in any one of the embodiments, obtain a maintenance bill, and feed the maintenance bill back to the client device 32.
An embodiment of the present invention provides a storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the after-market document processing method according to any one of the foregoing embodiments. The computer readable storage medium may be, but is not limited to, various media that can store program codes, such as a U disk, a removable hard disk, a ROM, a RAM, a PROM, an EPROM, an EEPROM, a magnetic or optical disk, etc.
The above description is only for the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present invention are included in the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (13)
1. An after-market document processing method, comprising:
acquiring after-sale document information; the after-sale document information comprises the equipment type of the repair equipment;
generating a maintenance bill of the repair equipment according to the fault label associated with the equipment type; wherein, the fault label is used for representing the abnormal problem of the repair equipment.
2. The method of claim 1, wherein generating a maintenance bill for the repair device according to the fault label associated with the device type comprises:
determining a target maintenance strategy according to the fault label; the target maintenance strategy comprises at least one target maintenance material;
and generating the maintenance bill according to the price and the quantity of the at least one target maintenance material.
3. The method of post-sale document processing according to claim 2 and further comprising:
determining whether the at least one target repair material has a consumption value;
when the at least one target maintenance material is determined to have a consumption value, updating the maintenance bill according to the consumption value.
4. The after-market document processing method according to claim 1,
in the step of generating the maintenance bill of the repair equipment according to the fault label associated with the equipment type, the fault label associated with the equipment type is obtained based on the prestored second configuration information;
and the second configuration information is used for representing the corresponding relation between the equipment type and the fault label.
5. The method of post-sale document processing according to claim 2 and wherein said determining a target repair strategy based on said fault label comprises:
determining a target maintenance strategy corresponding to the fault label based on prestored third configuration information;
and the third configuration information is used for representing the corresponding relation between the fault label and the maintenance strategy.
6. The method of post-sale document processing according to claim 3 and wherein said determining whether said at least one target repair material has a consumption value comprises:
acquiring the material type of the target maintenance material;
determining whether the target maintenance material has a consumption value based on prestored first configuration information;
the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
7. The post-sale document processing method of claim 3, wherein the post-sale document information further comprises an associated device associated with the repair device; the determining whether the at least one target repair material has a consumption value includes:
acquiring the material type of the target maintenance material;
when the material type of the target maintenance material is consistent with the material type of the associated equipment, determining whether the target maintenance material has a consumption value or not based on prestored first configuration information; the first configuration information is used for representing the corresponding relation between the material type and the consumption value.
8. The post-sale document processing method of claim 2, wherein after generating a maintenance bill for the repair device based on the fault label associated with the device type, the method further comprises:
receiving payment information, wherein the payment information is matched with the expense information in the maintenance bill;
and generating a material bill according to the target maintenance materials in the maintenance bill, wherein the material bill comprises storage information and demand of at least one target maintenance material.
9. The method of post-sale document processing according to claim 8 and wherein said warehousing information includes inventory quantities, said method further comprising:
when the stock of the target maintenance material is smaller than the required quantity, acquiring a replaceable material of the target maintenance material;
and updating the target maintenance material in the bill of materials into the replaceable material.
10. The after-sale document processing device is characterized by comprising an acquisition module and a generation module;
the acquisition module is used for acquiring after-sale document information; the after-sale document information comprises the equipment type of the repair equipment;
the generating module is used for generating a maintenance bill of the repair equipment according to the fault label associated with the equipment type; wherein, the fault label is used for representing the abnormal problem of the repair equipment.
11. An electronic device comprising a processor and a memory, the memory storing machine executable instructions executable by the processor to implement the post-sale document processing method of any one of claims 1 to 9.
12. An after-market document processing system comprising a client device and the electronic device of claim 11;
the client device is used for sending the after-sale document information to the electronic device;
the electronic device is configured to process the after-sale document information sent by the client according to the after-sale document processing method of any one of claims 1 to 9, obtain a maintenance bill, and feed the maintenance bill back to the client device.
13. A storage medium having stored thereon a computer program, wherein the computer program, when executed by a processor, implements an after-market document processing method as claimed in any one of claims 1 to 9.
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Address after: 510000 Block C, 115 Gaopu Road, Tianhe District, Guangzhou City, Guangdong Province Applicant after: Guangzhou Jifei Technology Co.,Ltd. Address before: 510000 Block C, 115 Gaopu Road, Tianhe District, Guangzhou City, Guangdong Province Applicant before: Guangzhou Xaircraft Technology Co.,Ltd. |