CN112348653A - Automatic test operation and maintenance system of financial cloud platform - Google Patents
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Abstract
The invention discloses an automatic test operation and maintenance system of a financial cloud platform, which is used for automatically processing problem information fed back by automatically collected clients to realize a series of automatic execution functions of test operation and maintenance work, such as confirming whether a problem exists, processing the problem according to a preset mode, reproducing the problem according to a problem operation log, submitting a corresponding problem to a test management system, verifying and repairing defects and the like, and realizing the automatic test operation and maintenance system through different functional links, thereby realizing the automatic test operation and maintenance of the financial cloud platform, reducing the manual operation of testers and research and development personnel and reducing the problem communication cost.
Description
Technical Field
The invention relates to the field of test operation and maintenance, in particular to an automatic test operation and maintenance system of a financial cloud platform.
Background
The financial cloud platform is a financial sharing platform, the financial operation cost is comprehensively reduced for enterprise financial management change, a modern financial management and control system with clear division of labor, clear authority and controllable risk is formed, and effective guarantee is provided for diversified and transnational companies to improve efficiency, strengthen process management and risk control. The financial cloud platform is numerous and complex (comprises a plurality of sub-platforms), a plurality of personnel participating in research and development and testing are provided, the project is always in iteration and continuous operation and maintenance, a plurality of abnormal orders are provided due to factors such as missing defects of a network or a previous version, a customer feeds back operation and maintenance testers, and the abnormal orders are dispatched to the corresponding system research and development and testers to track after confirming the problems (including manually intervening to process the abnormal orders to ensure the abnormal orders to be normal, manually processing abnormal data, manually trying to reproduce the problems according to an order log, and the like); because the problems do not exist all the time, in order to maximize the utilization of human resources, the common testing and research personnel have research and development testing work of other projects; and the fish and the bear paw can not be obtained at the same time, if the research and development test, the meeting and the like of other projects are busy, the test operation and maintenance of the financial cloud platform can not be tracked in time, or the work done at hand is put down at the cost of timely tracking and processing to complete the problem processing of the financial cloud platform, the processing is completed and then the workflow which is processed just returns, time is consumed for thinking and sorting to enter the current workflow state again, the bad place of the problems of manual processing and reproduction is not limited, and the operation and maintenance work can be blocked in a short time due to the fact that a new team is familiar with project services and the problems of personnel change, leave and resource coordination processing are caused for a long time.
Disclosure of Invention
The invention aims to provide an automatic test operation and maintenance system of a financial cloud platform, which is used for solving the defects of the prior art described in the technical background.
In order to achieve the purpose, the invention adopts the following technical scheme:
an automatic testing, operation and maintenance system of a financial cloud platform, comprising:
the automatic problem collecting module is used for collecting the problems fed back by the clients;
the automatic problem confirming module is used for performing semantic splitting on problem information fed back by the collected clients, classifying the problem information by using a preset classification rule to match a preset problem confirming rule, and confirming whether the problem exists in a corresponding sub-platform according to the preset problem confirming rule;
the automatic problem processing module is used for confirming the problems again through a preset problem confirming rule and carrying out automatic problem processing according to a preset problem processing mode;
the automatic problem recurrence module judges whether a problem recurrence link needs to be entered or not according to the type of the problem, if so, the automatic problem recurrence module automatically inquires the operation log, matches UI/API automation codes and executes the UI/API automation codes, and confirms whether the problem recurs or not according to the same problem confirmation rule in the automatic problem confirmation; according to the functions, automatically deducing whether the functions exist in other sub-platform modules or not in a platform and module library, if so, calling after switching the platform and the modules by UI/API automatic codes, and automatically confirming whether the same functions have the same problems in different platforms and modules or not;
the automatic defect submitting module is used for automatically generating and reproducing the automatically reproduced problems and submitting the defects to the corresponding sub-platform and the research and development responsible persons of the corresponding module;
and automatically verifying the defect, triggering the same automatic code and problem confirmation rule when the defect repair is to be verified, automatically confirming the problem repair condition, and if the defect repair condition is repaired, pushing a message to a defect system to change the defect state.
Further, the automatic problem collection module is a client chat tool.
Furthermore, the client chat tool comprises a manual switching button, and if the client is not satisfied with the problem processing result automatically replied or the problem is too complex and the client wants to directly communicate with the client, the manual switching button is clicked.
Further, the problem confirmation rules and classification rules preset in the automatic problem confirmation module are a rule base of a rule engine, and are regularly updated according to the business requirements and the change of the customer feedback problems; if the rule base for automatically confirming the problem is matched, the rule can be associated with a preset problem processing mode, and once the rule is judged to correspond to the problem, the preset problem processing mode is triggered to process the problem, namely, the problem is automatically processed.
Further, the problem is confirmed according to a preset problem confirmation rule whether or not the problem exists in the corresponding sub-platform is judged by using the rule base confirmation rule whether or not the problem exists, and if the problem exists, the problem is reproduced.
Furthermore, the platform and the module library are in a tree-shaped hierarchical structure, and are periodically updated by testing operation and maintenance or developers according to changes of business requirements and customer feedback problems.
Further, the automatic defect submitting module can carry out sub-platform and module submission on the judged defects with the same functions of different modules of different sub-platforms; and automatically generating data required by the defect, calling a defect submitting interface and automatically submitting the defect.
Further, in the automatic defect verification step, when the development and modification defect is to be verified, the automatic test operation and maintenance system is triggered to match the existing UI/API automation code to execute reproduction according to the real operation log of the client, and if the defect cannot be reproduced, the problem is solved, and the defect system is triggered to automatically modify the defect state to be a closed state.
Compared with the prior art, the invention has the beneficial effects that:
this patent is with the test fortune dimension of financial cloud platform, converts the part type problem from the manual work to and carries out automatic tracking and processing to improve research and development test team's test fortune dimension efficiency, practiced thrift manpower resources. By automatically tracking and processing the feedback problem of part of clients, the test operation and maintenance efficiency and the timeliness rate of the financial cloud platform are improved.
Drawings
FIG. 1 is a flowchart illustrating the operation of an automatic testing, operation and maintenance system of a financial cloud platform according to the present invention;
FIG. 2 is a schematic diagram of a platform and module library hierarchy according to the present invention.
Detailed Description
The present invention will be further described with reference to the following examples, which are intended to illustrate only some, but not all, of the embodiments of the present invention. Based on the embodiments of the present invention, other embodiments used by those skilled in the art without any creative effort belong to the protection scope of the present invention.
Embodiment 1, as shown in fig. 1, a work flow diagram of an automatic testing operation and maintenance system of a financial cloud platform provided by the present invention is shown; analyzing and classifying the feedback data of the client through a plurality of links with different functions, extracting useful information, judging whether the problem exists according to a regular maintenance rule, processing the problem according to a preset problem processing mode, enabling the client to continue operating the system, judging whether automatic reproduction needs to be carried out according to the type of the feedback problem, calling an operation log of the client to match a corresponding automatic code, reproducing the corresponding problem, judging whether the reproduction needs to be carried out according to the same problem judging rule, automatically submitting the reproduced problem to a defect system, and calling the same automatic code again to execute after research and development and repair so as to judge the problem repairing condition. The specific implementation mode of the divided different processing links is as follows:
1. and the automatic problem collection module is used for providing a chat tool for the client, and the client can input the problems to be fed back and submit the problems to the automatic test operation and maintenance system.
The chatting tool can be a chatting tool such as QQ client software installation and website advertisement pop-up, a client can interact with the test operation and maintenance system through the chatting tool, and similarly, after the problem is manually processed, operation and maintenance test and research personnel can also communicate with the client through the chatting tool.
The chat tool also comprises a manual-to-manual button, and if the customer is not satisfied with the processing result of the automatically replied question or the question is too complicated to directly communicate with the customer service, the manual-to-manual button is clicked. A feedback problem button is added on the operation and maintenance platform, a client can pop up the chat tool when encountering a problem and click the feedback problem button, and the client inputs a problem enter or clicks a sending button to send problem information to the automatic test operation and maintenance system.
Such as: financial cloud platform customer input: hello, order 101cw00200800022 cards were preprocessed, which is a nuisance.
2. An automatic question-confirming module for automatically confirming the question,
2.1, performing semantic splitting on the problem information submitted to the system by utilizing an NLPIR Chinese word segmentation system;
hello, order 101cw00200800022 cards were preprocessed, which is a nuisance. The semantic splitting effect is as follows: hello | order |101cw00200800022| card | pre-process | troublesome | look at
2.2, classifying the affiliated sub-platform (the financial cloud platform is formed by a plurality of sub-platforms in a cooperative mode), the affiliated module, the affiliated problem type, the function and the query condition set (the problem type and other parameters such as order data and the like … …) by using preset classification rules; if any 1 or 2 of the affiliated sub-platform and the affiliated module fails to be extracted, automatic completion data can be searched in the platform and the module library according to functions, and if automatic classification fails, message feedback is fed back to fixed research and development or manual checking by testers through the chat tool in the step 1.
The preset classification rule is that the words split in the 2.1 are sequentially sent to a classification rule base according to the expected sequence to judge matching, and the format of the classification rule base is
Question type name [ card, click still, … … ] (customer commonly used question word, mostly adjective)
Function name [ preprocessing, ticket distribution … … ], (the most common feedback from the customer is order card at some node, and the names of these nodes are preprocessing and ticket distribution)
Name of the problem sub-platform: management center, crowdsourcing … … (customer raised sub-platform name of question (including their common abbreviation)), belonging module name accounting service order, business view … … (customer raised module name of question (including their common abbreviation)),
and (3) querying a condition set: [ word set with separated semantics ]
And assigning values to the classification fields according to the matched data.
Respectively preprocessing | good | order |101cw00200800022| card | troublesome | and looking at each word to a classification rule base to search, if the word can be found, assigning a corresponding field to obtain
Problem type name: card with a detachable cover
Function name preprocessing
Name of the problem sub-platform:
the name of the module is as follows:
and (3) querying a condition set: [ hello, order, 101cw00200800022, card, pre-process, cumbersome, see ]
The classification rule base can be updated regularly according to the change of business requirements and customer feedback problems.
The platform and module library is a tree-like hierarchical structure as shown in fig. 2, for example, the platform is composed of two sub-platforms, and the following modules and functions are as follows: { [ sub-platform 1, module 1, function 1], [ sub-platform 1, module 2, function 2], [ sub-platform 2, module 1, function 1] }, assuming that the problem is in [ sub-platform 1, module 1, function 1], then the sub-platform 2 can be found through function 1: this functional problem may also exist with module 1; the platform and the module library can be used for testing operation and maintenance or periodically updating by developers according to changes of business requirements and customer feedback problems;
the problem information fed back by the client can be matched with { [ management center, accounting service order, preprocessing ] }
Therefore, the following data are obtained from the problem information fed back by the client through the above judging steps:
problem type name: card with a detachable cover
Function name preprocessing
Name of the problem sub-platform: management center
The name of the module is as follows: accounting service order
And (3) querying a condition set: [ hello, order, 101cw00200800022, card, pre-process, cumbersome, see ]
2.3, further matching a preset problem confirmation rule with a problem confirmation rule base according to the type of the problem extracted in the step 2.2; the rule base format [ subject problem rule name 1, [ [ 'problem type 1', 'validation mode 1', 'problem handling mode 1' ] … … ], examples for financial cloud platforms are
[ subject problem rule name: card pretreatment [ alpha ], [ alpha ]
[ problem type: card, confirmation method 1: checking whether the order has data which is not processed at a node before preprocessing by an sql statement, if so, using a problem processing mode 1, if not, then judging whether the order is in a preprocessing order grabbing pool, if not, using a problem processing mode 2, and if so, using a problem processing mode 3; the problem processing method comprises the following steps: the method comprises the following steps of executing sql to process a previous node (a problem processing mode 1), executing sql to generate order grabbing data (a problem processing mode 2), and automatically calling a chat tool interface to feed back that a client is not a problem and please try again later ];
[ problem type: card, confirmation method 2 … … ];
the problem validation rule base development can be regularly updated according to business requirements and changes of customer feedback problems.
2.4, according to a preset problem confirmation rule, putting the query condition extracted in the step 2.2 into the sql or the automatic code to trigger the sql query or the automatic code execution to confirm whether the problem exists in the corresponding sub-platform; if the platform has the problem, switching to 3 and 4 (the 3 and 4 can be executed in parallel without the sequence), if the platform does not have the problem, the system background replies to the client through a chat tool to inform that the problem does not exist, and then, the client confirms again, if the problem is not solved, switching to manual processing.
3. An automatic problem handling module:
3.1 the type of problem to which the extraction in 2.2 belongs: the card, remove the query condition set with the regular match: [ you, order, 101cw00200800022, card, pretreatment, it is troublesome, look at ] order number 101cw00200800022 (the order number is characterized by a character string with 16-bit characters at the beginning of 101), substitute to go to the question confirmation rule base in 2.3 to search for the preset question processing mode to trigger automatic question processing, namely if matching the question confirmation rule base of the automatic confirmation question, the rule will be associated with the preset question processing mode (1, 2, 3) described by 2.3 at the same time, once it is determined that the corresponding question will trigger the preset question processing mode to process the question.
3.2, confirming the problem again by using the same preset problem confirming rule in 2.3, if the problem does not exist, replying to the client by the background of the system through a chat tool to inform that the problem is processed, and asking for confirming again, if the problem is not solved, asking for manual processing; and if the problem still exists, the background of the system informs the operation and maintenance test and research personnel to check through the chat tool message.
4. An automatic recurring problem module:
4.1, judging whether a problem recurrence link needs to be entered or not through the affiliated problem types extracted in the step 2.2, and in order to reduce the cost of reference automation, automatically replicating only some problems with high frequency, wherein the affiliated problem types in the example are as follows: the card is the type needing automatic reproduction, automatically inquires the operation log which leads to the order flow, matches UI/API automatic codes and executes, confirms whether the problems exist by using the same preset problem confirming rule of 2.3, and confirms whether the problems are reproduced; if the problem is recurring, go to 5;
4.2, according to the obtained functions in the step 2.2: preprocessing, namely automatically deducing whether the function exists in other sub-platform modules in the platform and module library, if so, calling after the UI/API automatic code framework switches the platform and the module, and automatically confirming whether the same function has the same problem in different platforms and modules;
4.3, 4.1 the operation log which causes the problem is automatically inquired, data is extracted from 2.2, a corresponding inquiry statement is found according to the type of the problem, and the platform, the module, the function and the inquiry condition set which belong to the problem are used as inquiry parameters and substituted into the inquiry statement to be inquired in a background.
5. And automatically submitting the defect module to automatically reproduce the problem, automatically adding a serial number to each row of the operation log inquired in the step 4.4, automatically generating a reproduction step, extracting the platform and module data with the problem from the step 4.3 as parameters, and calling a defect submitting interface of the test management platform to submit the problem to a research and development responsible person corresponding to the sub-platform and the corresponding module.
And 4.3, extracting the platform and module data with problems from the 4.3, matching the platform data with the platform module principal rule base to the module principal, wherein the format of the platform module principal rule base is [ platform X, module X, principal xxx ], matching the first 2 bits of the array in full amount during matching, and taking the corresponding principal data if the data are consistent.
And 4, performing sub-platform and module submission on the same functional defects of different modules of different sub-platforms judged in the step 4.2.
6. And the automatic defect verification module is used for triggering the same automatic code 4.2 and the same problem confirmation rule 2.3 when the defect repair is researched, submitted and verified, automatically confirming the problem repair condition, if the problem repair condition cannot be reproduced, solving the problem, triggering and calling a defect system to modify a defect state interface, and keeping the state of the defect state interface in a closed state.
The patent is not only suitable for the test operation and maintenance of the financial cloud platform, but also suitable for the test operation and maintenance of a system platform which comprises a plurality of sub-platforms and is mutually cooperated and has complex flow functions like the financial cloud platform.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (8)
1. An automatic test operation and maintenance system of a financial cloud platform, comprising:
the automatic problem collecting module is used for collecting the problems fed back by the clients;
the automatic problem confirming module is used for performing semantic splitting on problem information fed back by the collected clients, classifying the problem information by using a preset classification rule to match a preset problem confirming rule, and confirming whether the problem exists in a corresponding sub-platform according to the preset problem confirming rule;
the automatic problem processing module is used for confirming the problems again through a preset problem confirming rule and carrying out automatic problem processing according to a preset problem processing mode;
the automatic problem recurrence module judges whether a problem recurrence link needs to be entered or not according to the type of the problem, if so, the automatic problem recurrence module automatically inquires the operation log, matches UI/API automation codes and executes the UI/API automation codes, and confirms whether the problem recurs or not according to the same problem confirmation rule in the automatic problem confirmation; according to the functions, automatically deducing whether the functions exist in other sub-platform modules or not in a platform and module library, if so, calling after switching the platform and the modules by UI/API automatic codes, and automatically confirming whether the same functions have the same problems in different platforms and modules or not;
the automatic defect submitting module is used for automatically generating and reproducing the automatically reproduced problems and submitting the defects to the corresponding sub-platform and the research and development responsible persons of the corresponding module;
and automatically verifying the defect, triggering the same automatic code and problem confirmation rule when the defect repair is to be verified, automatically confirming the problem repair condition, and if the defect repair condition is repaired, pushing a message to a defect system to change the defect state.
2. The automated testing, operation and maintenance system of a financial cloud platform as recited in claim 1, wherein said problem automated gathering module is a client chat tool.
3. The system of claim 2, wherein the client chat tool comprises a manual button, and the manual button is clicked if the client is not satisfied with the result of the automatically replied question or the question is too complicated to communicate with the customer service directly.
4. The automatic testing, operation and maintenance system of the financial cloud platform as claimed in claim 2, wherein the problem validation rules and classification rules preset in the automatic problem validation module are a rule base of a rule engine, and are periodically updated according to changes of business requirements and customer feedback problems; if the rule base for automatically confirming the problem is matched, the rule can be associated with a preset problem processing mode, and once the rule is judged to correspond to the problem, the preset problem processing mode is triggered to process the problem, namely, the problem is automatically processed.
5. The automatic testing, operation and maintenance system of the financial cloud platform as claimed in claim 4, wherein the problem is confirmed according to a preset problem confirmation rule whether the problem exists in the corresponding sub-platform or not, and whether the problem exists or not is determined by using the rule base confirmation rule, and if the problem exists, the problem reappears.
6. The system of claim 4, wherein the platform and the module library are a tree-like hierarchy, and are periodically updated by the test operation or development personnel according to the changes of business requirements and customer feedback problems.
7. The automatic testing, operation and maintenance system of the financial cloud platform as claimed in claim 4, wherein the automatic fault submitting module is capable of performing sub-platform and module submitting on the same functional fault of different modules of different sub-platforms; and automatically generating data required by the defect, calling a defect submitting interface and automatically submitting the defect.
8. The automatic testing operation and maintenance system of the financial cloud platform as claimed in claim 4, wherein in the automatic defect verification step, when the development modification defect is to be verified, the automatic testing operation and maintenance system is triggered to match an existing UI/API automation code for execution reproduction according to a real operation log of a client, and if the reproduction is not possible, the problem is solved, and the automatic defect modification system is triggered to automatically modify the defect state to be a closed state.
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| CN113485906A (en) * | 2021-05-10 | 2021-10-08 | 广州城建职业学院 | Method for testing statistical data in financial cloud platform |
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