CN112348249A

CN112348249A - Asset operation and maintenance method and system based on dynamic planning on-demand service model

Info

Publication number: CN112348249A
Application number: CN202011225490.7A
Authority: CN
Inventors: 苏宝炜; 李薇薇; 苏宝昕
Original assignee: Individual
Current assignee: Individual
Priority date: 2020-11-05
Filing date: 2020-11-05
Publication date: 2021-02-09

Abstract

The invention discloses an asset operation and maintenance method and system based on a dynamic planning on-demand service model, wherein the method comprises the following steps: constructing a mathematical model of a human configuration dynamic management problem, and planning and solving an optimal scheme by using the mathematical model; acquiring a passenger flow thermodynamic diagram and displaying the passenger flow thermodynamic diagram; creating a task two-dimensional code, receiving a code scanning instruction input by a service worker, and displaying task information; and analyzing by using the field service evaluation data to obtain a data analysis result. The method improves the working efficiency of property management.

Description

Asset operation and maintenance method and system based on dynamic planning on-demand service model

Technical Field

The invention relates to the technical field of computers, in particular to an asset operation and maintenance method and system based on a dynamic planning on-demand service model.

Background

At present, modern property asset management operation and maintenance service organization needs an on-demand service model based on dynamic planning to efficiently improve organization work efficiency. In order to achieve the purposes, all departments need to be serviced and organized to reasonably distribute management resources and implement service work arrangement according to bottom service data, namely the number of real-time passenger flow personnel of the property floor; although the mechanism of action is not complicated to explain, many practical problems are encountered in the practical implementation level. Such as: how to obtain accurate and effective passenger flow, how to prevent high configuration from wasting human resource cost, how to prevent low configuration from influencing service effect, how to enable service personnel to meet requirements by configuration standards, and how to not need to consider the labor efficiency of different service personnel during configuration. Besides management related, there are some technical problems to be solved, such as: service information needs to be subjected to real-time data sharing and deep analysis of all departments in a service organization, however, the service information is implemented by means of a simple and rough management mode of putting more personnel into practice, not only can the operation cost of an enterprise be increased, but also the error probability of the result is increased, and the service information is certainly a mainstream in the development of the times. Therefore, a more feasible mode is to perform modern property asset operation, maintenance, transformation and upgrade on a traditional property management operation mode, and the traditional property management needs a large amount of manpower, is long in time and low in property management working efficiency, so that how to improve the property management working efficiency is a problem to be solved urgently.

Disclosure of Invention

The invention aims to provide an asset operation and maintenance method and system based on a dynamic planning on-demand service model so as to improve the working efficiency of property management.

In order to solve the technical problem, the invention provides an asset operation and maintenance method based on a dynamic planning on-demand service model, which comprises the following steps:

constructing a mathematical model of a human configuration dynamic management problem, and planning and solving an optimal scheme by using the mathematical model;

acquiring a passenger flow thermodynamic diagram and displaying the passenger flow thermodynamic diagram;

creating a task two-dimensional code, receiving a code scanning instruction input by a service worker, and displaying task information;

and analyzing by using the field service evaluation data to obtain a data analysis result.

Preferably, the building of the mathematical model of the human configuration dynamic management problem and the planning and solving of the optimal solution by using the mathematical model include:

establishing a mathematical model of a human configuration dynamic management problem, and setting a cost benefit balance problem parameter table;

establishing a corresponding excel electronic form linear programming model according to a mathematical model of a human configuration dynamic management problem;

and obtaining the optimal solution of the excel electronic form linear programming model by using the excel programming solving tool.

Preferably, the acquiring the passenger flow thermodynamic diagram and displaying the passenger flow thermodynamic diagram include:

detecting the signal intensity of the mobile phone;

collecting and counting passenger flow;

and forming an intuitive passenger flow thermodynamic diagram by using the excel spreadsheet.

Preferably, the creating a task two-dimensional code, receiving a code scanning instruction input by a service worker, and displaying task information includes:

installing QR-Code Studio software and creating a task two-dimensional Code;

and receiving a code scanning instruction input by a service staff, and displaying task information.

The invention also provides an asset operation and maintenance system based on the dynamic planning on-demand service model, which is used for realizing the method and comprises the following steps:

the construction module is used for constructing a mathematical model of the human configuration dynamic management problem and solving an optimal scheme by using the mathematical model planning;

the acquisition module is used for acquiring the passenger flow thermodynamic diagrams and displaying the passenger flow thermodynamic diagrams;

the display module is used for creating a task two-dimensional code, receiving a code scanning instruction input by a service worker and displaying task information;

and the analysis module is used for analyzing by using the field service evaluation data to obtain a data analysis result.

Preferably, the building module is specifically used for building a mathematical model of a human configuration dynamic management problem and setting a cost benefit balance problem parameter table; establishing a corresponding excel electronic form linear programming model according to a mathematical model of a human configuration dynamic management problem; and obtaining the optimal solution of the excel electronic form linear programming model by using the excel programming solving tool.

Preferably, the acquisition module is specifically configured to detect a signal intensity of a mobile phone; collecting and counting passenger flow; and forming an intuitive passenger flow thermodynamic diagram by using the excel spreadsheet.

Preferably, the display module is specifically used for installing QR-Code Studio software and creating a task two-dimensional Code; and receiving a code scanning instruction input by a service staff, and displaying task information.

The asset operation and maintenance method and system based on the dynamic planning on-demand service model provided by the invention are characterized in that a mathematical model of a human configuration dynamic management problem is constructed, and an optimal scheme is solved by utilizing the mathematical model planning; acquiring a passenger flow thermodynamic diagram and displaying the passenger flow thermodynamic diagram; creating a task two-dimensional code, receiving a code scanning instruction input by a service worker, and displaying task information; and analyzing by using the field service evaluation data to obtain a data analysis result. Therefore, the optimal scheme is planned and solved by using the mathematical model, and the passenger flow thermodynamic diagram is displayed, so that a large amount of manpower is not needed, the passenger flow thermodynamic diagram is also beneficial to service personnel resource allocation of property personnel, and the property management work efficiency is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

FIG. 1 is a flow chart of an asset operation and maintenance method based on a dynamic planning on-demand service model according to the present invention;

FIG. 2 is a schematic diagram of a form design of a human configuration dynamic management guidance system;

FIG. 3 is a schematic diagram of planning solution parameter settings;

FIG. 4 is a schematic diagram illustrating the solution parameter location setting;

FIG. 5 is a diagram of an open plan solution add constraint dialog;

FIG. 6 is a schematic diagram of the solution of the selected input plan with the addition of a constraint condition;

FIG. 7 is a schematic diagram of the solution of the selection input plan with the addition of another constraint;

FIG. 8 is a schematic diagram of a set plan solution option;

FIG. 9 is a schematic diagram of completion of setting of planning solution parameters;

FIG. 10 is a diagram illustrating the results of a planning solution;

FIG. 11 is a diagram illustrating the results of generated planning solution reports;

FIG. 12 is a schematic diagram showing the relationship between the passenger flow volume and the chromatographic intensity;

FIG. 13 is a schematic view of the passenger flow thermodynamic perspective setting with time factor as the main sequence logic;

FIG. 14 is a schematic view of property asset passenger flow data display with time factor as the main sequencing logic;

FIG. 15 is a schematic view of property asset passenger flow data display with space considerations as the primary sequence logic;

FIG. 16 is a schematic diagram of the effect of passenger flow thermodynamic rendering on time factors as master sequence logic for a base level operator;

FIG. 17 is a schematic diagram of the effect of passenger flow thermodynamic perspective with space considerations as the primary order logic for high level essence management;

fig. 18 is a schematic structural diagram of an asset operation and maintenance system based on a dynamic planning on-demand service model according to the present invention.

Detailed Description

The core of the invention is to provide an asset operation and maintenance method and system based on a dynamic planning on-demand service model so as to improve the working efficiency of property management.

In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Referring to fig. 1, fig. 1 is a flowchart of an asset operation and maintenance method based on a dynamic planning on-demand service model according to the present invention, which includes the following steps:

s11: constructing a mathematical model of a human configuration dynamic management problem, and planning and solving an optimal scheme by using the mathematical model;

s12: acquiring a passenger flow thermodynamic diagram and displaying the passenger flow thermodynamic diagram;

s13: creating a task two-dimensional code, receiving a code scanning instruction input by a service worker, and displaying task information;

s14: and analyzing by using the field service evaluation data to obtain a data analysis result.

Therefore, the method not only utilizes the mathematical model to plan and solve the optimal scheme, but also displays the passenger flow thermodynamic diagram, so that a large amount of manpower is not needed, the passenger flow thermodynamic diagram is also beneficial to service personnel resource allocation of property personnel, and the property management work efficiency is improved.

The method aims to optimally combine the service quality and the efficiency management of modern property asset management operation and maintenance service organization, utilizes real data generated in the performance management process of property enterprises, and utilizes a depth data analysis platform to perform scientific operation analysis by planning and solving to obtain a prediction result of an auxiliary decision, so that the enterprises are guided to more reasonably allocate internal and external management resources, the service process is continuously optimized and corrected, and finally lean quality service which is required by customers and has high quality and satisfaction is obtained, and a result which is presented in a relatively complex management process in a simple form is realized. The method comprises four parts, namely, realizing planning and solving an optimal scheme by accumulating experience for a long time, authorizing staff in an operation layer by utilizing a passenger flow thermodynamic diagram, realizing real-time and efficient transmission of basic service information by code scanning, integrating the working efficiency of evaluation information calculation service staff, and the like.

The method adopts another more practical innovative execution idea, namely, various management resources and various business processes of the service organization are recombined on the basis of the client flow data by means of an information technology and a software platform tool; the service is not provided as much as possible, but the real requirements of the customers are identified, and the professional knowledge is used for dynamically managing and planning to provide the service according to the needs on the basis. Meanwhile, human resources and knowledge management experience are integrated in the process, so that the purpose of efficiently improving the human effect of the organization is achieved. Some processes are complex, but in the actual working process, a manager of a service organization can obtain an auxiliary reference result required by a management decision only according to daily dynamic basic data generated by tracking service operation. In addition, basic level service staff can collect various data such as customer flow, field service information, satisfaction evaluation and the like through Internet of things equipment by utilizing daily operation management activities without additionally increasing workload, cross-reproduction of multidimensional data is used for really reviewing essence of management services, cross-boundary connection and resource sharing are carried out between people and services, and value preservation and value increase of property assets are finally achieved.

In the daily operation process of the property management service, the number of posts and the working time of service personnel can be flexibly adjusted and arranged according to the requirements of project customers due to different property projects. Requirements for service personnel configuration quantity, working time and the like may be completely different for residential community property projects, property projects of office building states, public building projects such as airports and the like which need to provide services all the time. The daily work arrangement of service personnel may involve various factors such as the configuration quantity of the personnel, the cost of human resources and the like to influence the balance, and if the judgment is carried out only by the personal experience of management layer or basic supervisor, the optimal scheme is difficult to realize. Therefore, related factors of human resource allocation and management problems of modern property asset management operation and maintenance service organization can be limited by using a planning and solving tool of Excel, and an optimal solution of the problems is obtained by using a formula according to constraint conditions for reference selection and judgment of related personnel of the property enterprise.

In daily operation of modern property asset management operation and maintenance service organization, a large amount of basic information can be generated, various information business documents, statistical reports, cards, machine accounts and the like in the property enterprise can be provided, for example, working reports such as daily reports, monthly reports and the like can be made according to the cleaning service condition, the standard condition of the property service quality can be known in detail, and the dynamic information needs to be stored in a centralized manner, shared by multiple persons, reasonably moved and comprehensively used. By means of the step evolution platform based on the informatization, dynamic quantitative analysis can be carried out on the information including human resources, and the purpose that suitable people can obtain suitable resources when suitable is achieved so as to achieve efficient work is achieved; the accuracy of the data is also improved, and unnecessary loss caused by personal errors is avoided. In addition, the dynamic management and control of human resources also has the function of allocating personnel according to the required human resource quantity when the project needs human power; meanwhile, the expenditure labor cost is effectively controlled, and the extension of modern property asset management operation and maintenance service organization on management is finally realized through the interconnection and sharing of data information resources.

Based on step S11, the process of step S11 specifically includes the steps of:

s21: establishing a mathematical model of a human configuration dynamic management problem, and setting a cost benefit balance problem parameter table;

s22: establishing a corresponding excel electronic form linear programming model according to a mathematical model of a human configuration dynamic management problem;

s23: and obtaining the optimal solution of the excel electronic form linear programming model by using the excel programming solving tool.

In step S11, regarding the mathematical model of the human configuration dynamic management problem, the management essence of the modern property asset management operation and maintenance service organization must consider the problem of controlling the cost while providing satisfactory service to the customer, and therefore, a balance point between the cost and the benefit must be found. According to the actual situation of the property project of the industrial park, for different working monthly sections and shifts, namely, 12 natural months work are divided into twelve shifts by the order maintenance department every year, each person continuously works for 3 natural months, the time of each shift is arranged as follows, the following table 1 is shown in detail, the table 1 is a table corresponding to the mathematical model of the human configuration dynamic management problem, namely the table 1 is the mathematical model of the human configuration dynamic management problem and is in a table form.

TABLE 1

To build a mathematical model, corresponding to a general cost-benefit balance problem, it is first necessary to specify the number of activities involved, one unit of activity corresponding to dispatching an order maintainer to the shift, and the level of performance benefit corresponding to the time period. The performance benefit level is the number of order maintainers going to and from work during the time period, and the unit benefit contribution of each activity is the number of order maintainers on duty that are added during the time period, as detailed in table 2 below, where table 2 is a cost-benefit balance problem parameter table.

TABLE 2

And establishing a corresponding Excel spreadsheet linear programming model according to the employee configuration problem analysis and the mathematical model expression, and obtaining an optimal solution by using a programming solving tool. The method needs to create a dynamic management guide form for human configuration of property assets project, and comprises the following specific steps:

the method comprises the following steps: starting an Excel program workbook, designing and inserting a management guide worksheet on the basis of a previously designed personnel configuration worksheet, inputting according to previously set data, and setting corresponding formats, as shown in FIG. 2;

step two: properly adjusting the column width of each column, and then inputting constraint conditions to be followed by staff configuration in columns of 'natural month degree', 'work shift division' and constraint condition 'symbol'; the "number of people on duty (predicted number) for each work shift" and the "total number of people for each work shift" are temporarily vacant.

In daily work, a multi-condition summation is often used, and the summation can be realized by using a SUMPMODUCT function in Excel 2007. The Chinese meaning of the SURMODUCT combination is the sum of products, in given arrays, corresponding elements between the arrays are multiplied, and the sum of products is returned. In step S11, the determination of the optimal solution for human resource allocation planning can be performed by combining the data information in the property management workbook, the dynamic management guidance table for human resource allocation of the property asset project, and the knowledge of the sumoduct function.

The specific steps of the human resource allocation planning solution are as follows:

the method comprises the following steps: the format is properly adjusted, then, in combination with learning of the SURMODUCT function, formulas of corresponding cells are set, see the following table 3 in detail, corresponding formulas are input into the cells from L4 to L12, and the table 3 sets a table for the formulas in the mathematical model of the manually configured dynamic management problem;

TABLE 3

The specific steps of the human resource allocation planning to solve the optimal value are as follows:

the method comprises the following steps: clicking the P17 cell, clicking a planning and solving button in an analysis group under a data tab, opening a planning and solving dialog box, and automatically filling the absolute address of the P17 cell in a parameter box of a target storage cell. Selecting the radio button equal to the rear maximum value, inserting the cursor into the variable storage cell parameter box, and clicking the compression button on the right side, as shown in FIG. 3;

step two: after the 'planning solution parameter' dialog box is compressed, selecting a D18: O18 cell area in a worksheet, selecting the absolute address $ D $18: $ O $18 of the area, automatically filling the area into the parameter box, and clicking an 'expansion' button on the right side of the parameter box, as shown in FIG. 4;

step three: clicking a 'new' button on the right side of the 'restriction type' list box, opening a 'new restriction type' parameter dialog box, and inserting a cursor into a 'storage grid reference address' parameter dialog box, as shown in fig. 5;

step four: in the worksheet, opening a 'storage grid reference address' parameter dialog box, selecting a P5: R16 cell area, selecting an absolute address of the area $ P $5: $ P $16, and automatically filling in the parameter dialog box; opening a 'newly added restricted' parameter dialog box, selecting an R5: R16 cell area, and selecting the absolute address $ R $5: $ R $16 of the area; clicking a 'new' button to add the new limit formula. Selecting the "< ═ option in the intermediate drop down list, as in fig. 6;

step five: in the worksheet, opening a 'storage grid reference address' parameter dialog box, selecting a P5: P16 cell area, selecting an absolute address $ P $5: $ P $16 of the area, and automatically filling in the parameter dialog box; opening a 'newly added limit type' parameter dialog box, selecting an S5: S16 cell area, and selecting the absolute address $ S $5: S $16 of the area; clicking a 'new' button to add the new limit formula. Selecting the "> -" option in the intermediate drop down list, as in fig. 7;

step six: pressing an option button in a planning solution parameter dialog box, and setting corresponding options in a planning solution option, as shown in FIG. 8;

step seven: after the setting of the planning solution parameters is finished, clicking a solution button, as shown in fig. 9;

step eight: opening a 'planning solution result' dialog box, selecting a 'save operation result' radio button, and selecting an 'analysis result' option in a 'report' list, as shown in fig. 10;

step nine: clicking a 'confirm' button to calculate the scheduling conditions of the personnel in each shift. Meanwhile, in this worksheet, an operation report is displayed as in fig. 11.

Based on step S12, step S12 specifically includes the following steps:

s31: detecting the signal intensity of the mobile phone;

s32: collecting and counting passenger flow;

s33: and forming an intuitive passenger flow thermodynamic diagram by using the excel spreadsheet.

The thermodynamic diagram (Heat Map) is a visual type graph which expresses the strength, size and distribution trend of data in a differential color spectrum or special highlight form, and can be applied to population density analysis, activity analysis, passenger flow analysis and the like; the data presenting the thermodynamic diagram mainly comprises discrete coordinate points and corresponding strength values.

The invention fully utilizes the color gradation function of the Excel conditional format to realize the passenger flow volume recording and statistical functions of the property project in sections and time periods. In principle, in a thermodynamic diagram, each data point represents a square color block filled with rainbow color scale, and the square color block has a color contrast effect with different degrees from the surrounding color blocks. The back of the color block shows the passenger flow data of the section and the time interval, and the color block displayed can also generate corresponding color change along with the change of time and space and the change of the passenger flow data recorded by the Excel chart; even with the same color block, different effects are shown in the overall diagram of Excel during the recording process due to the change of time and space of recording. Each square color block in the Excel chart is defined as a certain number of flow ranges and is displayed as the same color in a linear mode; the data intensity values and colors are mapped one by one, which generally shows a linear gradual change of red intensity and blue intensity, and certainly, a preferred intensity color spectrum can be designed, as shown in fig. 12, the intensity color spectrum corresponding to the passenger flow data interval [0,20] is set to be blue, the intensity color spectrum corresponding to the passenger flow number interval [21,40] is set to be gray, the intensity color spectrum corresponding to the passenger flow number interval [41,60] is set to be yellow, the intensity color spectrum corresponding to the passenger flow number interval [61,80] is set to be pink, the intensity color spectrum corresponding to the passenger flow number interval [81,100] is set to be red, and the intensity color spectrum corresponding to the passenger flow number interval above 100 is set to be red.

The above preparation can show the real-time scene of the global view angle space and time of the whole property asset project displayed in the form of a two-dimensional chart for the service, and the project service team, no matter the headquarter and the project management essence, or the operators of each service post, can accurately know the passenger flow volume contrast distribution condition of the responsible section in the corresponding time period. On the basis that the whole members of the service organization participate in actively realizing real-time data sharing through the mobile internet equipment, the self service work is specifically guided by dynamic planning. Because, in modern service industry, according to the principle of human orientation, while paying attention to the physical space of property assets, practitioners also recognize that under the same conditions, the probability of the space-time situation with large personnel flow is relatively high for the service demand. The whole processes of passenger flow volume data acquisition, information quantification data summarization, real-time analysis of color block display, final presentation of a global chromatogram perspective view and the like can be flexibly adjusted and set by means of the Internet of things and an Excel spreadsheet, and are automatically and quickly realized.

In order to accurately acquire the real-time passenger flow change conditions of all floors in the whole property asset project, the WIFI router and other Internet of things equipment are deployed on the property asset project site to detect the signal intensity of a mobile phone, and then the passenger flow is collected and counted; and then, an intuitive passenger flow thermal perspective view is formed by means of an Excel spreadsheet, so that support is provided for management service work such as order maintenance inspection, environmental cycle cleaning, engineering equipment inspection and the like, and as shown in table 4, the table 4 is a certain day passenger flow table for collecting statistics by deploying a WIFI router on site.

TABLE 4

The great advantage of this is that the utilization of passenger flow thermal perspective preposition to open shared data to operators can realize the purpose of gathering people to intelligently lock the problems which have occurred and even prospectively prevent the problems from occurring. The system is beneficial to centralizing limited management resources in a service organization and the attention of service personnel of each business team; the management essence and the operation staff of the service team are taught by the space-time situation of the actual service requirements without being limited by the requirements explicitly provided by the client, so that the service team adapts to and responds to more complicated and changeable service requirements.

Specifically, the work which is solely undertaken by one business department in the traditional property management can be reasonably dispersed to each relevant service business department in the modern property operation and maintenance service. Such as: the lamps and lanterns in the elevator room are damaged, can be in the shortest time, by any personnel discovery of service team to under the condition that furthest reduces to cause harmful effects to customer's use, in time repaired. The advantage of this is that multicentricization can not only relieve the working pressure of a single department; meanwhile, the multi-department management service is cooperatively covered, so that the problem processing efficiency can be accelerated.

The steps related to the preparation of the passenger flow thermodynamic perspective drawing by using Excel are as follows:

step one, importing collected passenger flow volume data into Excel according to a set format and forming a numerical matrix, wherein as shown in tables 5 and 6, the table 5 is a property asset passenger flow volume data table taking a time factor as main sequence logic, and the table 6 is a property asset passenger flow volume data table taking a space factor as main sequence logic;

TABLE 5

TABLE 6

Step two, taking a property asset passenger flow data table with time factors as main sequence logic as an example, fully selecting data and selecting 'start', then selecting 'color level' of 'conditional format', and then selecting 'red-yellow-blue color level', as shown in fig. 13;

thirdly, respectively displaying the thermal perspective view effects of the property asset passenger flow volume with the time factor and the space factor as main sequence logics, as shown in fig. 14 and fig. 15;

in addition, it is particularly noted that it is feasible and convenient to use the conditional format directly for representation, but if the conditional format is used directly, the effect can only be reversed, that is, the diagram is drawn for illustration, and the purpose of visual representation is lost.

Fourth, when the property item service personnel selects a section, the data can be selected, so that the visual disorder caused by full version data can be avoided. If specific data is required to be displayed in the section, the data can be displayed by only double clicking; the specific setting expression is shown in table 7 in detail, and table 7 is a property asset passenger flow data formula setting table with time factors as main sequence logic.

TABLE 7

Table location	Formula setting
		E12	＝VLOOKUP(E$11&$ D12, information data Source! $ A: $ D,4,0)
E13	＝VLOOKUP(E$11&$ D13, information data Source! $ A: $ D,4,0)
		E14	＝VLOOKUP(E$11&$ D14, information data Source! $ A: $ D,4,0)
E15	＝VLOOKUP(E$11&$ D15, information data Source! $ A: $ D,4,0)
		E16	＝VLOOKUP(E$11&$ D16, information data Source! $ A: $ D,4,0)
E17	＝VLOOKUP(E$11&$ D17, information data Source! $ A: $ D,4,0)
		E18	＝VLOOKUP(E$11&$ D18, information data Source! $ A: $ D,4,0)
E19	＝VLOOKUP(E$11&$ D19, information data Source! $ A: $ D,4,0)
		E20	＝VLOOKUP(E$11&$ D20, information data Source! $ A: $ D,4,0)
E22	＝VLOOKUP(E$11&$ D21, information data Source! $ A: $ D,4,0)
		E23	＝VLOOKUP(E$11&$ D23, information data Source! $ A: $ D,4,0)
E24	＝VLOOKUP(E$11&$ D24, information data Source! $ A: $ D,4,0)
		E25	＝VLOOKUP(E$11&$ D25, information data Source! $ A: $ D,4,0)
E26	＝VLOOKUP(E$11&$ D26, information data Source! $ A: $ D,4,0)
		E27	＝VLOOKUP(E$11&$ D27, information data Source! $ A: $ D,4,0)

The passenger flow thermodynamic perspective is combined with the actual management service practice, and the locking of key service time period key areas and the improvement of the service effect corresponding to space-time situations are very obvious. More importantly, the real-time sharing of service information such as passenger flow heat perspective and the like can be realized, and the method is a great characteristic that modern property asset operation and maintenance organization is different from the traditional property management company, and even can be said to form a watershed of the modern property asset operation and maintenance organization and the traditional property management company in the future development.

With the development of networks and technologies towards increasingly broader bands, the mobile communications industry will move towards a true mobile information age. By means of the informationized software tools, a real-time scene of space and time of the whole property asset project displayed in a two-dimensional chart form can be shown for a service person, and a project service team can accurately know the passenger flow of the responsible time period and section no matter an operator who manages elite or each service post; on the basis that full member service persons actively share real-time data, the service work of the full member service persons is specifically guided by dynamic planning. Then, with the passenger flow thermodynamic perspective view that the service staff of the service team can understand, what the next problem to be solved is how to realize the sharing of real-time data and files by the staff on the basis of not increasing the cost, and dynamically planning and specifically guiding the service work of the staff on the basis. The file sharing in the invention mainly refers to actively sharing collected passenger flow thermodynamic perspective views and appointed property asset project service data possibly associated with an asset management operation and maintenance service on a network such as the internet or a local area network in a smaller range, wherein the files are generally stored in a computer or a cloud server appointed by a service organization, and can be directly logged in a Jinshan document in a WeChat sharing or two-dimensional code scanning mode according to needs and displayed in a read-only mode of only openly reading contents; and editing on authorized mobile terminal equipment such as a smart phone and a tablet personal computer.

Although there are many cloud office platforms that implement network sharing of files, such as: graphite documents, shared folders, Baidu net disks, Jinshan documents, etc., and specific implementation tools are described herein with the aid of "Jinshan documents". The Jinshan document is a document creation tool software which is released by Zhuhai Jinshan office software Co., Ltd and can be collaboratively edited by a plurality of people in real time. The invention displays the generated property asset passenger flow thermodynamic perspective diagram which takes time factors and space factors as main sequence logic and is suitable for time period content and section content corresponding to the property asset project, and the displayed visual final effect diagram on mobile terminal equipment such as a smart phone, a tablet personal computer and the like respectively, and corresponds to basic level operation staff and high level management elite reference use respectively, as shown in fig. 16 and 17.

Based on step S13, step S13 specifically includes the following steps:

s41: installing QR-Code Studio software and creating a task two-dimensional Code;

s42: and receiving a code scanning instruction input by a service staff, and displaying task information.

After the services of corresponding sections in different time periods are clarified by using the passenger flow thermodynamic perspective, specific service work needs to be implemented, and besides the job work which is required to be completed by staff of each service department on site, the service work effect and the feedback problem need to be filled and faithfully recorded on site, so that the service records are subjected to deep analysis and value mining. In the traditional property management mode, the operation is completed through paper work records established in a service field, so in the modern property operation and maintenance practice mode, optimization and improvement are needed in the implementation of the invention. The method is characterized in that convenience of field use of service staff of a service team is considered; meanwhile, the characteristics of actual cultural quality difference of basic level operation service staff are considered, so that files can be conveniently logged in and used, extra operation is reduced as much as possible on site, and particularly, basic level operators pay more attention to work of the staff; the service organization can adopt a mode of deploying service records in a service field and implementing code scanning use of each service department, and execute the following steps: the method is used for carrying out specific operations such as field patrol recording, field maintenance recording and field problem recording to replace the traditional field paper record setting mode, and therefore the efficiency of service information sharing and data analysis in the next step is improved.

QR-Code Studio developed by TEC-IT data processing Limited, Austria, is a professional bar Code making software that generates QR codes that can be used for free of charge for both private and non-commercial uses. The method mainly utilizes the connection of events and the order maintenance, environmental cleaning, engineering operation and maintenance and the like which can be involved in the modern property asset management operation and maintenance service; taking environmental cleaning as an example, the QR-Code Studio generates an activity task two-dimensional Code of a corresponding floor.

The QR-Code Studio introduced here mainly generates two-dimensional codes with corresponding contents for guiding service work tasks, so that personnel arriving at a service site according to the previous passenger flow thermodynamic perspective can conveniently scan the two-dimensional codes arranged at the service site for daily use by front-line service personnel of each service department. And when corresponding basic service personnel perform prompting tasks according to the actual situation of the site and the reference two-dimensional code, the service personnel automatically judge to perform business operation and complete related services. After the related work is finished, the process of managing service work such as order maintenance inspection, environment circulation cleaning, engineering inspection maintenance and the like can be recorded in a form generated by Scan-IT to Office if necessary, and characters, options and even pictures are automatically imported into an Excel spreadsheet of Microsoft Office 365 and an Access database which needs to be stored in processing through a wireless internet by one key by using the software, so that the basic service information of deep analysis and mining value is formed. After the codes are scanned, a real-time recording sub-module for order maintenance inspection, environmental cycle cleaning, engineering inspection maintenance and the like and a sub-module for filling inspection record form information on site can be connected, wherein the Microsoft Office 365 and the Scan-IT to Office are matched with each other mainly through mobile equipment such as a mobile phone of an operator, a handheld computer for managing essence and the like, so that two-dimensional codes preset in a service site management form can be scanned, service record information is filled, a record evaluation result is realized, and the site is transmitted to the Office 365 through a cloud network at any time.

In step S14, the on-site service evaluation data is spreadsheet data filled in by the attendant on the mobile terminal. Specifically, service personnel scan codes on site and fill in an information form, so that abstract recording and evaluation of daily service conditions can be realized, and the electronic form performs more visual and concrete property asset projects in stages and deep experience operation management evaluation of the site service conditions. The user can be flexibly set as an operator or a management elite for use according to the planning of the modern service organization, and automatically transmits service information after scanning codes, wherein the service information comprises: and uploading records, data, characters, picture data and the like to the electronic form in the server.

And then analyzing the field service evaluation data to obtain a data analysis result. The data analysis is the data visualization display. The data visualization presentation is scientific and technical research about data visual expression forms; the visual representation of the data is defined as a kind of information extracted in a summary form, including various attributes and variables of the corresponding information units. It is a concept in continuous evolution, and its boundary is continuously expanding. Data visualization refers to the process of representing data in a large dataset in the form of graphical images and discovering unknown information therein using data analysis and development tools. Data visualization refers to technically more advanced technical methods that allow for the visual interpretation of data through the presentation, modeling, and display of solids, surfaces, attributes, and animations using graphics, image processing, computer vision, and user interfaces. The technical approach covered by data visualization is much broader than special technical approaches like stereo modeling. The basic idea of the data visualization technology is to represent each data item in the database as a single primitive element, form a data image by a large number of data sets, and simultaneously represent each attribute value of the data in the form of multidimensional data, so that the data can be observed from different dimensions, and further observation and analysis can be performed on the data. Data visualization is mainly based on graphical means, and information is clearly and effectively conveyed and communicated. However, this does not necessarily mean that data visualization is boring to achieve its functional purpose, or extremely complex in order to look gorgeous. To effectively convey the concept of thought, aesthetic forms and functions need to be streamlined, enabling in-depth insight into rather sparse and complex data sets by intuitively conveying key aspects and features. However, designers often cannot well grasp the balance between design and function, and thus create a luxurious data visualization format, which cannot achieve the main purpose, i.e., communicating and communicating information.

Referring to fig. 18, fig. 18 is a schematic structural diagram of an asset operation and maintenance system based on a dynamic planning on-demand service model for implementing the method according to the present invention, where the system includes:

the construction module 101 is used for constructing a mathematical model of a human configuration dynamic management problem and solving an optimal scheme by using mathematical model planning;

the obtaining module 102 is configured to obtain a passenger flow thermodynamic diagram and display the passenger flow thermodynamic diagram;

the display module 103 is used for creating a task two-dimensional code, receiving a code scanning instruction input by a service worker, and displaying task information;

and the analysis module 104 is configured to perform analysis by using the field service evaluation data to obtain a data analysis result.

Therefore, the optimal scheme is planned and solved by using the mathematical model, and the passenger flow thermodynamic diagram is displayed, so that a large amount of manpower is not needed, the passenger flow thermodynamic diagram is also beneficial to service personnel resource allocation of property personnel, and the property management work efficiency is improved.

Based on the system, preferably, the building module is specifically used for building a mathematical model of a human configuration dynamic management problem and setting a cost-benefit balance problem parameter table; establishing a corresponding excel electronic form linear programming model according to a mathematical model of a human configuration dynamic management problem; and obtaining the optimal solution of the excel electronic form linear programming model by using the excel programming solving tool.

The embodiments are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same or similar parts among the embodiments are referred to each other. For the system disclosed by the embodiment, the description is relatively simple because the system corresponds to the method disclosed by the embodiment, and the relevant points can be referred to the method part for description.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.

The asset operation and maintenance method and system based on the dynamic planning on-demand service model provided by the invention are introduced in detail above. The principles and embodiments of the present invention are explained herein using specific examples, which are presented only to assist in understanding the method and its core concepts. It should be noted that, for those skilled in the art, it is possible to make various improvements and modifications to the present invention without departing from the principle of the present invention, and those improvements and modifications also fall within the scope of the claims of the present invention.

Claims

1. An asset operation and maintenance method based on a dynamic planning on-demand service model is characterized by comprising the following steps:

2. The method of claim 1, wherein constructing a mathematical model of the human configuration dynamic management problem, and solving the optimal solution using mathematical model planning, comprises:

3. The method of claim 1, wherein the obtaining the passenger flow thermodynamic diagram and displaying the passenger flow thermodynamic diagram comprises:

detecting the signal intensity of the mobile phone;

collecting and counting passenger flow;

4. The method of claim 1, wherein the creating a task two-dimensional code, receiving a code scanning instruction input by a service person, and displaying task information comprises:

installing QR-Code Studio software and creating a task two-dimensional Code;

5. An asset operation and maintenance system based on a dynamic planning on-demand service model, for implementing the method of any one of claims 1 to 4, comprising:

6. The system of claim 5, wherein the build module is specifically configured to build a mathematical model of a human configuration dynamic management problem, set up a cost-benefit balance problem parameter table; establishing a corresponding excel electronic form linear programming model according to a mathematical model of a human configuration dynamic management problem; and obtaining the optimal solution of the excel electronic form linear programming model by using the excel programming solving tool.

7. The system of claim 5, wherein the acquisition module is specifically configured to detect a cell phone signal strength; collecting and counting passenger flow; and forming an intuitive passenger flow thermodynamic diagram by using the excel spreadsheet.

8. The system of claim 5, wherein the display module is specifically configured to install QR-Code Studio software, create a task two-dimensional Code; and receiving a code scanning instruction input by a service staff, and displaying task information.