CN112330504A

CN112330504A - Case management method, case management device, case management medium and electronic equipment based on block chain network

Info

Publication number: CN112330504A
Application number: CN202110008415.3A
Authority: CN
Inventors: 仵甘; 申子熹
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2021-01-05
Filing date: 2021-01-05
Publication date: 2021-02-05
Anticipated expiration: 2041-01-05
Also published as: CN112330504B

Abstract

The embodiment of the application provides a case management method, a case management device, a case management medium and electronic equipment based on a block chain network. The method comprises the following steps: acquiring case data which is issued to a block chain network by a case node and contains case state information, case grade information and case routing information, wherein a block head of a data block where the case data is located contains a time indication field for indicating block time length; if the block-out duration indicated by the time indication field is greater than or equal to a set threshold, allocating case processing parties for the cases in the to-be-allocated state according to case routing information of the cases in the sequence from high to low of the case level information; acquiring a processing result aiming at the distributed cases; and issuing the processing result to the blockchain network so as to inform the scheme node and the processing result response node of the processing result of the distributed case. The technical scheme of the embodiment of the application can improve the management efficiency of case data.

Description

Case management method, case management device, case management medium and electronic equipment based on block chain network

Technical Field

The present application relates to the field of blockchain and communication technologies, and in particular, to a case management method and apparatus based on a blockchain network, a computer-readable medium, and an electronic device.

Background

In a case management scenario in the prior art, different case management systems are generally managed at each stage of case management, the different case management systems are independent of each other, and generally are also distributed manually at a distribution stage of case processing.

Disclosure of Invention

Embodiments of the present application provide a case management method and apparatus based on a block chain network, a computer-readable medium, and an electronic device, so that management efficiency of case data can be improved to at least a certain extent.

Other features and advantages of the present application will be apparent from the following detailed description, or may be learned by practice of the application.

According to an aspect of an embodiment of the present application, a case management method based on a blockchain network is provided, where the blockchain network includes a case node, a case processing node, and a processing result response node, where the case node is configured to perform case processing on a case, the processing result response node is configured to perform case processing according to a processing result of the case, and the case management method is executed by the case processing node, and the case management method includes: acquiring case data issued to the block chain network by the case node, wherein the case data comprises case grade information, case state information and case routing information, a block head of a data block where the case data is located comprises a time indication field used for indicating block time length, and the block time length represents the time length from the case data added to a local transaction pool of the case node to the case data added to the data block; if the block-out duration indicated by the time indication field is greater than or equal to a set threshold, allocating case processing parties for the cases in the to-be-allocated state according to case routing information of the cases in the sequence from high to low of the case level information; acquiring a processing result aiming at the distributed cases; and issuing the processing result to the block chain network so as to inform the scheme node and the processing result response node of the processing result of the distributed case.

According to an aspect of the embodiments of the present application, a case management device based on a blockchain network is provided, where the blockchain network includes a case node, a case processing node, and a processing result response node, the case node is configured to perform case processing on a case, the processing result response node is configured to perform case processing according to a processing result of the case, the case management device is provided in the case processing node, and the device includes: a first obtaining unit, configured to obtain case data issued to the blockchain network by the case node, where the case data includes case level information, case state information, and case routing information, a block header of a data block where the case data is located includes a time indication field for indicating a block time length, and the block time length indicates a time length from a local transaction pool added to the case node to the data block added to the data block; the first allocation unit is used for allocating case processing parties for the cases in the to-be-allocated state according to the case routing information of the cases in the sequence from high to low according to the case level information if the block-out duration indicated by the time indication field is greater than or equal to the set threshold; a second acquisition unit configured to acquire a processing result for the allocated case; and the issuing unit is used for issuing the processing result to the block chain network so as to inform the scheme node and the processing result response node of the processing result of the distributed case.

In some embodiments of the present application, based on the foregoing solution, the first allocating unit includes a third obtaining unit, configured to obtain case labels configured by the case processing parties, where the case labels are used to identify case processing fields of the case processing parties; and the second distributing unit is used for distributing the case to the case processing party with the case routing label matched with the case routing information according to the case routing information of the case and the case routing label of the case processing party.

In some embodiments of the present application, based on the foregoing, the second allocating unit is configured to: if no case processing party with the case routing tag matched with the case routing information exists, determining the case processing party with the case routing tag matched with the case routing information as a candidate processing party; and allocating case processing parties to the case from the candidate processing parties.

In some embodiments of the present application, based on the foregoing scheme, the association plan routing information includes upper plan routing information of the plan routing information and lower plan routing information of the plan routing information, and the second allocating unit is configured to: according to the hierarchical relation of case routing information, searching case processing parties with case routing tags matched with the upper case routing information; if the case processing party with the case routing label matched with the upper case routing information is not found, the case processing party with the case routing label matched with the lower case routing information is found; and taking the searched case processing party as the candidate processing party.

In some embodiments of the present application, based on the foregoing, the second allocating unit is configured to: and if no case processing party with the case routing tag matched with the associated case routing information exists, randomly distributing the case processing party to the case.

In some embodiments of the present application, based on the foregoing, the second allocating unit is configured to: when the number of the candidate processing parties is multiple, determining the number of cases already distributed to each candidate processing party respectively; when the number of cases already allocated to each candidate processing party is different, determining the candidate processing party with the least number of cases already allocated as the case processing party allocated to the case; and randomly distributing case processing parties for the cases in a plurality of candidate processing parties when the number of cases distributed to the candidate processing parties is the same.

In some embodiments of the present application, based on the foregoing solution, the apparatus further includes a third allocating unit, configured to acquire, from the blockchain network, a case allocating instruction issued by the case node, where the case allocating instruction includes a case handler allocated to the case; and allocating case processing parties for the cases according to the case allocation instructions.

In some embodiments of the present application, based on the foregoing solution, the case is a mediation case, and the first allocation unit is configured to: allocating a mediation judge for the mediation case according to the case routing information; and according to the mediation mode selected by the mediation judge, distributing the case to a mediation execution party corresponding to the mediation mode.

In some embodiments of the present application, based on the foregoing solution, the case is a mediation case, and the apparatus further includes: a returning unit, configured to, if a returning request of the case processing party for the mediation case is detected, issue a returning state of the mediation case into the block chain network to notify the case setting node; a fourth obtaining unit, configured to obtain, from the blockchain network, a case processing party allocated to the returned mediation case issued by the solution node; and the fourth distribution unit is used for distributing the returned mediation case according to the case processing party distributed by the scheme node aiming at the returned mediation case.

In some embodiments of the present application, based on the foregoing solution, the apparatus further includes a first display unit, configured to display a first case display page, where the first case display page includes a case statistical information display area, an inquiry field input area, and a case display area, the case statistical information display area includes a plurality of display controls, each display control displays case state information and case statistical results corresponding to the case state information, and the case information displayed in the case display area is associated with the case state corresponding to the selected display control; a fifth acquiring unit, configured to acquire case query field information input in the query field input area; and the filtering unit is used for filtering out case information which is not matched with the case inquiry field information in the case display area according to the case inquiry field information.

In some embodiments of the present application, based on the foregoing solution, the apparatus further includes a determining unit, configured to determine a remaining processing deadline of each case according to the case state of each case and a processing deadline corresponding to each preset case state; the first display unit is configured to display early warning labels aiming at all case information in the case display area, and the early warning level corresponding to the early warning label of each case information is inversely related to the remaining processing time limit of each case.

In some embodiments of the present application, based on the foregoing scheme, the apparatus further includes a second display unit, which is used to display a second case display page, where the second case display page includes a case statistics type display area, a case statistics interval input area, and a case statistics information display area, where the case statistics type display area includes a plurality of display controls, each display control displays a case information statistics type, and case statistics information displayed in the case statistics information display area is associated with a case information statistics type corresponding to a selected display control; a sixth acquiring unit configured to acquire a case statistics section input in the case statistics section input area; and the third display unit is used for displaying the case statistical information which is associated with the case information statistical type corresponding to the selected display control and is positioned in the case statistical interval in the case statistical information display area.

According to an aspect of embodiments herein, there is provided a computer program product or computer program comprising computer instructions stored in a computer readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions, so that the computer device executes the case management method based on the blockchain network in the above embodiments.

According to an aspect of the embodiments of the present application, there is provided a computer readable medium, on which a computer program is stored, which when executed by a processor, implements the case management method based on a blockchain network as described in the above embodiments.

According to an aspect of an embodiment of the present application, there is provided an electronic device including: one or more processors; a storage device for storing one or more programs, which when executed by the one or more processors, cause the one or more processors to implement the method for case management based on a blockchain network as described in the above embodiments.

In the technical solutions provided in some embodiments of the present application, a case processing node may acquire case data from a blockchain network by forming a blockchain network with a case processing node and a processing result response node, and may also publish its case data to the blockchain network to notify the case data (i.e., the case processing result) of the allocated case to the case processing node and the processing result response node, that is, the technical solutions of the embodiments of the present application implement sharing of the case data through the blockchain network, and can ensure non-tamper-property and security of the case data. Meanwhile, the block-out duration indicated by the time indication field can embody the case quantity in the local transaction pool of the case node, and particularly, the longer the block-out duration is, the more the case quantity in the local transaction pool of the case node is, so that case processing parties are allocated to cases in a to-be-allocated state according to the sequence of case grade information from high to low when the block-out duration indicated by the time indication field is greater than or equal to a set threshold, so that cases with higher grades can be guaranteed to be preferentially processed when the case quantity is more, and the case allocation rationality is improved. Meanwhile, the mode of indirectly indicating the case quantity through the time indication field in the block header can avoid the communication resource overhead between the nodes caused by additional communication with other nodes. In addition, a case processing method is allocated to the case in the state to be allocated according to the case routing information of the case, so that the allocation efficiency and the allocation quality of the case processing node to the case can be improved.

Therefore, the case management scheme based on the block chain network can improve the management efficiency of case data.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and together with the description, serve to explain the principles of the application. It is obvious that the drawings in the following description are only some embodiments of the application, and that for a person skilled in the art, other drawings can be derived from them without inventive effort. In the drawings:

FIG. 1 illustrates an implementation environment diagram of a solution according to an embodiment of the present application;

FIG. 2 is a block chain network architecture diagram illustrating a case management method based on a block chain network according to an embodiment of the present application;

FIG. 3 illustrates a flow diagram of a method for case management based on a blockchain network according to one embodiment of the present application;

FIG. 4 illustrates a detailed flow diagram of assigning a case handler to a case according to one embodiment of the present application;

FIG. 5 illustrates a detailed flow diagram of assigning a case handler to a case from among candidate handlers according to one embodiment of the present application;

FIG. 6 shows a detailed flowchart of assigning a case handler to a case according to one embodiment of the present application;

FIG. 7 illustrates a detailed flow diagram of assigning a case handler to a case according to one embodiment of the present application;

FIG. 8 illustrates a flowchart of a method after assigning the case to a case handler, according to one embodiment of the present application;

FIG. 9 illustrates a schematic view of a page showing case information according to one embodiment of the present application;

FIG. 10 illustrates a schematic view of a page showing case information according to one embodiment of the present application;

FIG. 11 illustrates a schematic page showing case statistics according to one embodiment of the present application;

FIG. 12 illustrates an overall flow diagram of a method for block chain network based mediation case management according to one embodiment of the present application;

FIG. 13 illustrates a block diagram of a case management device based on a blockchain network according to one embodiment of the present application;

FIG. 14 illustrates a schematic structural diagram of a computer system suitable for use in implementing the electronic device of an embodiment of the present application.

Detailed Description

Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.

Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the application. One skilled in the relevant art will recognize, however, that the subject matter of the present application can be practiced without one or more of the specific details, or with other methods, components, devices, steps, and so forth. In other instances, well-known methods, devices, implementations, or operations have not been shown or described in detail to avoid obscuring aspects of the application.

The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.

The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the contents and operations/steps, nor do they necessarily have to be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.

It is noted that the terms first, second and the like in the description and claims of the present application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the objects so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in other sequences than those illustrated or described herein.

It should be noted that: reference herein to "a plurality" means two or more. "and/or" describe the association relationship of the associated objects, meaning that there may be three relationships, e.g., A and/or B may mean: a exists alone, A and B exist simultaneously, and B exists alone. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship.

The Blockchain (Blockchain) is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, a consensus mechanism, an encryption algorithm and the like. The blockchain is essentially a decentralized database, which is a series of data blocks (i.e., blocks) associated by using cryptography, each data block containing information of a batch of network transactions for verifying the validity (anti-counterfeiting) of the information and generating the next block. The blockchain may include a blockchain underlying platform, a platform product services layer, and an application services layer.

The block chain underlying platform can comprise processing modules such as user management, basic service, intelligent contract and operation monitoring. The user management module is responsible for identity information management of all blockchain participants, and comprises public and private key generation maintenance (account management), key management, user real identity and blockchain address corresponding relation maintenance (authority management) and the like, and under the authorization condition, the user management module supervises and audits the transaction condition of certain real identities and provides rule configuration (wind control audit) of risk control; the basic service module is deployed on all block chain node equipment and used for verifying the validity of the service request, recording the service request to storage after consensus on the valid request is completed, for a new service request, the basic service firstly performs interface adaptation analysis and authentication processing (interface adaptation), then encrypts service information (consensus management) through a consensus algorithm, transmits the service information to a shared account (network communication) completely and consistently after encryption, and performs recording and storage; the intelligent contract module is responsible for registering and issuing contracts, triggering the contracts and executing the contracts, developers can define contract logics through a certain programming language, issue the contract logics to a block chain (contract registration), call keys or other event triggering and executing according to the logics of contract clauses, complete the contract logics and simultaneously provide the function of upgrading and canceling the contracts; the operation monitoring module is mainly responsible for deployment, configuration modification, contract setting, cloud adaptation in the product release process and visual output of real-time states in product operation, such as: alarm, monitoring network conditions, monitoring node equipment health status, and the like.

The platform product service layer provides basic capability and an implementation framework of typical application, and developers can complete block chain implementation of business logic based on the basic capability and the characteristics of the superposed business. The application service layer provides the application service based on the block chain scheme for the business participants to use.

Referring to the blockchain network shown in fig. 1, a plurality of nodes 101 may be included in the blockchain network, and the plurality of nodes 101 may be respective clients forming the blockchain network. Each node 101 may receive input information and maintain shared data within the blockchain network based on the received input information while operating normally. In order to ensure information intercommunication in the blockchain network, information connection can exist between each node in the blockchain network, and information transmission can be carried out between the nodes through the information connection. For example, when any node in the blockchain network receives input information, other nodes in the blockchain network acquire the input information according to a consensus algorithm, and store the input information as shared data, so that the data stored on all the nodes in the blockchain network are consistent.

Each node in the blockchain network has a corresponding node identifier, and each node in the blockchain network can store the node identifiers of other nodes, so that the generated blocks can be broadcasted to other nodes in the blockchain network according to the node identifiers of other nodes. Each node can maintain a node identification list, and the node name and the node identification are correspondingly stored in the node identification list. The node identifier may be an IP (Internet Protocol) address and any other information that can be used to identify the node.

A case management scheme is proposed based on a blockchain network in an embodiment of the present application, and specifically, referring to fig. 2, a block chain network architecture diagram of a case management method based on a blockchain network in an embodiment of the present application is shown.

In the present application, the blockchain network architecture of the case management method based on the blockchain network may be the blockchain network 200 as shown in fig. 2, and the blockchain network 200 may include a case setting node 201, a case processing node 202, and a processing result responding node 203.

In the blockchain network 200, any node can acquire case data from the blockchain network and can also issue the case data to the blockchain network. Taking the case processing node 202 as an example, the case processing node 202 may directly obtain the case data issued by the case setting node 201 or the processing result responding node 203 from the blockchain network, so as to process the case data. When the case processing node 202 issues case data to the blockchain network, the application program of the case processing node 202 may submit a transaction proposal of the case data to each node in the blockchain network, and obtain a proposal receipt of the case data returned by each corresponding node through the application program, then the application program of the case processing node 202 submits the case data including the proposal receipt to the sorting node 204 (i.e., submits a transaction), the sorting node packs the case data to obtain the block data, and broadcasts the block data including the case data to the blockchain network, so that the case data can be obtained from the blockchain network by the case processing node 201, the case processing node 202, and the processing result responding node 203.

In an embodiment of the present application, the case processing node 202 may obtain case data issued to the blockchain network 200 by the case node 201, where the case data includes case level information, case state information, and case routing information, a block header of a data block where the case data is located includes a time indication field for a block duration, the block duration indicates a duration from a local transaction pool added to the case node to the data block, and if the block duration indicated by the time indication field is greater than or equal to a set threshold, the case processing node 202 indicates a case allocation party for a case to be allocated according to the case level information in a sequence from high to low, and the case processing node 202 may further obtain a processing result for the allocated case, and issues the processing result to the blockchain network to notify the solution node 201 and the processing result response node 203 of the processing result of the allocated case.

The implementation details of the technical solution of the embodiment of the present application are set forth in detail below:

fig. 3 shows a flowchart of a case management method based on a blockchain network according to an embodiment of the present application, which may be performed by a device having a computing processing function, such as the terminal device shown in fig. 1. The blockchain network includes a case node, a case processing node, and a processing result response node, where the case node is configured to perform case setting processing on a case, the processing result response node is configured to perform case ending processing according to a processing result of the case, and the case management method is executed by the case processing node, as shown in fig. 3, the case management method based on the blockchain network at least includes steps 310 to 370, and the detailed description is as follows:

in step 310, case data issued to the block chain network by the case node is acquired, where the case data includes case level information, case status information, and case routing information, a block header of a data block where the case data is located includes a time indication field for indicating a block duration, and the block-out duration indicates a duration from a local transaction pool added to the case node to a data block added to the data block.

In the present application, case data is distributed in the form of blocks in a blockchain network, and therefore, case processing nodes can acquire case data from the blockchain network.

The case data includes case level information, case status information, and case routing information, where the case level information may be used to indicate the importance of the case or indicate the urgency of the case to be processed. The state of the case in the processed process can be determined through case state information, and for example, the state can be a to-be-allocated state, an allocated state, a to-be-mediated state, a to-be-divided state, a returned state, an end-to-end state and the like. The case content or case type can be determined through case-by-case information, for example, when the case is a civil dispute case, the case type can be a labor dispute, a personnel dispute case, a marital family inheritance dispute case, a trade contract dispute case, a borrowing contract dispute case and the like.

In the application, case data is added to a data block (specifically, to a block body of the data block) by a case node according to a sequence after being added to a local transaction pool of the case node, and in a process of generating the block, the case data in the local transaction pool can be counted from being added to the local transaction pool to being added to the data block, so as to obtain a block-out duration, which can represent a case amount in the local transaction pool of the case node, and when the block-out duration is longer, it is indicated that the case amount in the local transaction pool of the case node is larger.

In the application, when a data block containing case data needs to be transferred between nodes, because a block header of the data block where the case data is located contains a time indication field for indicating a block duration, the nodes can directly notify other nodes of the case quantity information through the time indication field, and therefore, additional communication with other nodes is not required, and communication resource overhead between the nodes can be reduced.

In step 330, if the block-out duration indicated by the time indication field is greater than or equal to the set threshold, allocating a case handler for the case in the to-be-allocated state according to the case routing information in the order from high to low of the case level information.

In the application, when the block-out duration indicated by the time indication field is greater than or equal to the set threshold, it is indicated that the case quantity in the local transaction pool of the case node is higher, and at this time, according to the sequence of case grade information from high to low, case processing parties are allocated to cases in a to-be-allocated state according to case routing information of the cases, important and urgent cases can be preferentially allocated to the case processing parties, so that the case allocation rationality is improved, and the case management efficiency can be improved.

FIG. 4 shows a detailed flowchart of assigning a case handler to a case according to one embodiment of the present application.

Based on this, step 330 in the present application will be described in detail below with reference to fig. 4:

specifically, in an embodiment of the present application, a case processing party is allocated to a case in a to-be-allocated state according to case routing information of the case, and the allocation can be implemented based on

steps

401, 402, and 403 as shown in fig. 4:

specifically, case routing tags configured by each case processing party are firstly acquired, wherein the case routing tags are used for identifying the case processing field of the case processing party, and then, according to the case routing information of the case and the case routing tags of the case processing party, the cases are distributed to the case processing parties with the case routing tags matched with the case routing information according to the sequence from high to low of the case grade information.

In this application, the case processing party is configured to process the case corresponding to the case data after the case processing node obtains the case data from the blockchain network, where the case processing party may include a plurality of cases, further, different case processing parties may be configured with different case pass tags, and the case pass tags may be used to identify the case processing field of the case processing party, for example, when the case is a civil dispute case, the case processing field may be a marital family inherited dispute case, a trade contract dispute case, a borrow contract dispute case, and the like, which correspond to the case pass information of the case information.

In the application, according to the case routing information and the case routing tags of the case processing party, the cases are allocated to the case routing tags and the case processing party matched with the case routing information according to the sequence of the case grade information from high to low, so that the case allocation is more reasonable, the processing efficiency of the cases when the cases are processed can be improved, and the case management efficiency is further improved.

Further, in an embodiment of the present application, a case processing party is allocated to a case in a to-be-allocated state according to case routing information of the case, and the allocation may be further implemented based on

steps

404, 405, 407, 408, and 403 as shown in fig. 4:

specifically, if there is no case processing party whose case identification matches the case identification information, the case processing party whose case identification matches the case identification information is determined as a candidate processing party, and a case processing party is allocated to the case from among the candidate processing parties.

In this application, the related case routing information includes upper case routing information of the case routing information and lower case routing information of the case routing information, and the case handler whose case routing tag matches the related case routing information is determined as the candidate handler, which may be a case handler whose case routing tag matches the upper case routing information according to the hierarchical relationship of the case routing information, if a case handler whose case routing tag matches the upper case routing information is not found, then a case handler whose case routing tag matches the lower case routing information is found, and finally the found case handler is taken as the candidate handler.

In another example, the case processing party with the case routing tag matched with the lower case routing information may be first searched according to the hierarchical relationship of the case routing information, if the case processing party with the case routing tag matched with the lower case routing information is not searched, the case processing party with the case routing tag matched with the upper case routing information may be searched, and the searched case processing party may be used as the candidate processing party.

In the application, the candidate processing party is determined for the case according to the hierarchical relation of the case information, so that the case processing field of the candidate processing party can be matched with the case to be distributed as much as possible, and the accuracy of the case in distribution can be improved.

In step 406, in the present application, if there is no case processing party whose case label matches the associated case routing information, a case processing party is randomly allocated to the case.

In a specific example of the above embodiment, allocating a case handler for the case from among the candidate handlers may be performed according to the steps shown in fig. 5.

Referring to FIG. 5, a detailed flow diagram of assigning a case handler to a case from among candidate handlers is shown, according to one embodiment of the present application. The method specifically comprises steps 3341 to 3343:

in step 3341, when the number of candidate processors is plural, the number of cases already allocated to each candidate processor is determined, respectively.

In step 3342, when the numbers of cases already allocated to the candidate processing parties are different, the candidate processing party with the smallest number of cases already allocated is determined as the case processing party allocated to the case.

In step 3343, a case handler is randomly assigned to the case among the plurality of candidate handlers when the number of cases already assigned to the respective candidate handlers is the same.

In the method and the device, the case processing party is determined among the candidate processing parties for the case according to the number of cases already allocated by each candidate processing party, and the heavy degree of the case processing task of each candidate processing party can be fully considered, so that the reasonability of the case when the case is allocated is enhanced, and the management efficiency of the case is indirectly improved.

In the present application, assigning a case processing party to the case may also be performed according to the steps shown in fig. 6.

Referring to FIG. 6, a detailed flow diagram of assigning a case handler to a case is shown, according to one embodiment of the present application. Specifically, the method comprises the following steps 336 to 337:

in step 336, a case allocation instruction issued by the case node is obtained from the blockchain network, and the case allocation instruction includes a case processing party allocated to the case.

In step 337, a case processing party is allocated to the case according to the case allocation instruction.

In the application, when a case is allocated to a case processing party, besides the case allocation by referring to the case information, the case allocation processing party can be allocated to the case based on a case allocation instruction given by a user, that is, the user issues the case allocation instruction to the block chain network through a case setting node, and the case processing node acquires the case allocation instruction from the block chain network and allocates the case processing party to the case based on the case allocation instruction.

In the application, when the case is a civil dispute case, the case may be a mediation case, and in the case mediation process, a case handler is allocated to the case, which may be executed according to the steps shown in fig. 7.

Referring to FIG. 7, a detailed flow diagram of assigning a case handler to a case is shown, according to one embodiment of the present application. Specifically, steps 338 to 339:

in step 338, a mediation judge is assigned to the mediation case based on the case routing information.

In step 339, the case is assigned to the mediation execution side corresponding to the mediation method according to the mediation method selected by the mediation judge.

In the present application, the mediation case may be a property service contract dispute case, a civil loan contract dispute case, a financial loan contract dispute case, an ownership confirmation dispute case, a loan contract dispute case, a buy-sell contract dispute case, a traffic accident responsibility dispute case, a credit card dispute case, a divorce case, a legal inheritance dispute case, a division product dispute case, a house buy-sell contract dispute case, a house contract lease dispute case, a labor contract dispute case, and the like.

In this application, mediation may include civil mediation, industry mediation, judge mediation, and the like.

In one embodiment of the present application, the steps shown in FIG. 8 may also be performed after the case is assigned to a case handler.

Referring to FIG. 8, a flowchart of a method after assigning the case to a case handler is shown, according to one embodiment of the present application. Specifically, the method comprises steps 341 to 343:

in step 341, if a rollback request of the mediation case by the case processing party is detected, the rollback state of the mediation case is issued to the blockchain network to notify the case setting node.

In step 342, the case processing party distributed by the solution node for the returned mediation case is acquired from the block chain network.

In step 343, the returned mediation case is assigned according to the case handler assigned by the proposal node for the returned mediation case.

In the application, the case return state information is notified to the case setting node through the block chain network, and further, a case processing party distributed by the case setting node for returning mediation cases is acquired based on the block chain network, so that the circulation efficiency of the cases when being returned can be improved, and the case management efficiency is improved.

In other cases in step 330, if the block-out duration indicated by the time indication field is less than the set threshold, then a case processing method may be allocated to the case in the to-be-allocated state according to the case routing information of the case according to the writing order of the case data in the data block.

With continued reference to FIG. 3, in step 350, the processing results for the allocated cases are obtained.

In the application, when a case is a mediation case in a civil case, the processing result for the allocated case may include ending the allocated case, dividing the allocated case, performing quick sanction on the allocated case, and the like.

In step 370, the processing result is issued to the blockchain network to notify the planning node and the processing result responding node of the processing result of the allocated case.

In the application, the case processing result is issued to the block link network, so that the case processing result data can be synchronized in real time conveniently, and timely updating of the data and non-tamper property of the uplink data are ensured.

In an embodiment of the present application, after acquiring the case data in the blockchain network, the following steps 381 to 383 may also be performed:

in step 381, a first case display page is displayed, the first case display page comprises a case statistical information display area, a query field input area and a case display area, the case statistical information display area comprises a plurality of display controls, case state information and case statistical results corresponding to the case state information are displayed on each display control, and case information displayed in the case display area is associated with case states corresponding to the selected display controls.

In step 382, case query field information entered in the query field entry area is obtained.

In step 383, case information that does not match the case query field information in the case display area is filtered out according to the case query field information.

In order to make the embodiment of the present disclosure more intuitive for those skilled in the art, the following description will be made with reference to fig. 9:

referring to FIG. 9, a schematic diagram of a page showing case information is shown, according to one embodiment of the present application.

As shown in fig. 9, the first case display page includes a case statistical information display area 901, an inquiry field input area 902, and a case display area 903, where the case statistical information display area 901 includes a plurality of display controls, such as a "to-be-allocated" display control, an "allocated" display control, a "returned" display control, and the like, each display control displays case state information and a case statistical result corresponding to the case state information, and the case information displayed in the case display area is associated with the case state corresponding to the selected display control.

Specifically, when a display control of "to be allocated" is selected in the case statistical information display area 901, all cases to be allocated are displayed in the case display area 903, and when a relevant field is input in the query field input area 902, for example, "three 1 and four 1" are input in a column of "party", only case information (not shown in the figure) with a sequence number of "2" is displayed in the case display area 903.

In the application, by setting the case statistical information display area 901, the query field input area 902 and the case display area 903, the cases can be classified and processed in batches, the cases needing to be handled can be accurately searched, and the case management efficiency is improved.

In a specific example of the present embodiment, the following steps 384 to 385 may also be performed:

in step 384, the remaining processing time limit of each case is determined according to the case status of each case and the processing time limit corresponding to each preset case status.

In step 385, early warning labels for each case information are displayed in the case display area, and the early warning level corresponding to the early warning label of each case information is inversely related to the remaining processing deadline of each case.

In order to make the embodiment of the present invention more intuitive for those skilled in the art to understand, the following description will be made with reference to fig. 10:

referring to FIG. 10, a schematic diagram of a page showing case information is shown, according to one embodiment of the present application.

As shown in fig. 10, when the display control of "mediation" is selected, case information of which the case status is "mediation" is displayed in the case exhibition area 1003. Further, the case information displayed in the case display area 1003 further includes a case warning tag 1004.

In the application, the early warning labels aiming at the information of each case are displayed in the case display area 1003, so that case processing personnel can visually see prompt reminding related to case processing timeliness, emergency cases can be rapidly positioned and processed, and the management efficiency of the cases is improved.

In an embodiment of the present application, after acquiring the case data in the blockchain network, the following steps 391 to 393 may also be performed:

in step 391, a second case display page is displayed, where the second case display page includes a case statistics type display area, a case statistics section input area, and a case statistics information display area, where the case statistics type display area includes a plurality of display controls, each display control displays a case information statistics type, and case statistics information displayed in the case statistics information display area is associated with the case information statistics type corresponding to the selected display control.

In step 392, the case statistics interval input in the case statistics interval input area is obtained.

In step 393, case statistical information associated with the case information statistical type corresponding to the selected display control and located in the case statistical interval is displayed in the case statistical information display area.

In order to make the embodiment of the case statistics presented in the present application more intuitive for those skilled in the art to understand, the following description will be made with reference to fig. 11:

referring to FIG. 11, a schematic diagram of a page showing case statistics according to an embodiment of the present application is shown.

As shown in fig. 11, the second case display page includes a case statistics type display area 1101, a case statistics section input area 1102 and a case statistics information display area 1103, wherein when a display control of "mediation import statistics" in the case statistics type display area 1101 is selected, and when the case statistics section input area "from 2 months 1 days in 2018 to 3 months 1 days in 2018", case statistics information related to the case statistics information is displayed in the case statistics information display area 1103.

Further, in order to enable those skilled in the art to understand the mediation case management method based on the blockchain network provided in the present application as a whole, a case will be taken as an example of the mediation case, and this will be explained with reference to fig. 12:

referring to fig. 12, an overall flow diagram of a block chain network based mediation case management method according to an embodiment of the present application is shown.

Firstly, when the case meets the mediation condition and the party is willing to mediate the case, the user 1201 plans the case and issues the case to the blockchain network through a planning system 1202 (namely planning node) in the blockchain network;

secondly, after the case mediation system 1203 (i.e., case processing node) acquires a case from the blockchain network, a mediation judge is allocated to the case based on the allocation mode of the case, the allocation mode includes automatic allocation and manual allocation, and further, the mediation judge correspondingly allocated to the case selects a mediation mode for the case in the case mediation system 1203, which specifically includes people mediation, industry mediation, and judge mediation. Still further, after the mediation processing party corresponding to the case mediation method mediates the case, the case mediation system 1203 issues the processing result (e.g., mediation record, mediation result, and processing method) to the blockchain network.

Finally, the case setting system 1202 and the trial system 1204 (i.e., the processing result response node) in the blockchain network may obtain the processing result for the case from the blockchain network, and the case setting system 1202 and the trial system 1204 may further process the case according to the processing result of the case.

In the technical solution provided in the foregoing embodiment, the case processing node may acquire case data from the block chain network by forming the case processing node, and the processing result response node into the block chain network, and may also issue the case data of its own to the block chain network to notify the case data (i.e., the case processing result) of the allocated case to the case processing node and the processing result response node, that is, the technical solution of the embodiment of the present application implements sharing of the case data through the block chain network, and can ensure non-tamper-proof property and security of the case data.

Meanwhile, the block-out duration indicated by the time indication field can embody the case quantity in the local transaction pool of the case node, and particularly, the longer the block-out duration is, the more the case quantity in the local transaction pool of the case node is, so that case processing parties are allocated to cases in a to-be-allocated state according to the sequence of case grade information from high to low when the block-out duration indicated by the time indication field is greater than or equal to a set threshold, so that cases with higher grades can be guaranteed to be preferentially processed when the case quantity is more, and the case allocation rationality is improved. And the mode of indirectly indicating the case quantity through the time indication field in the block header can avoid the additional communication with other nodes to increase the communication resource overhead between the nodes.

In addition, a case processing method is allocated to the case in the state to be allocated according to the case routing information of the case, so that the allocation efficiency and the allocation quality of the case processing node to the case can be improved.

The following describes an embodiment of an apparatus of the present application, which may be used to implement the case management method based on a blockchain network in the foregoing embodiments of the present application. For details that are not disclosed in the embodiments of the apparatus of the present application, please refer to the embodiments of the case management method based on the blockchain network described above in the present application.

Fig. 13 shows a block diagram of a case management device based on a blockchain network according to an embodiment of the present application.

Referring to fig. 13, a case management apparatus 1300 based on a blockchain network according to an embodiment of the present application includes a case node, a case processing node, and a processing result response node, where the case node is configured to perform case processing on a case, the processing result response node is configured to perform case processing according to a processing result of the case, and the case management apparatus is disposed in the case processing node, and the apparatus includes: a first obtaining unit 1301, a first distributing unit 1302, a second obtaining unit 1303 and a publishing unit 1304.

The first obtaining unit 1301 is configured to obtain case data issued to the blockchain network by the case node, where the case data includes case level information, case state information, and case routing information, a block header of a data block where the case data is located includes a time indication field for indicating a block time length, and the block time length indicates a time length from adding the case data to the data block from a local transaction pool that is added to the case node; a first allocating unit 1302, configured to, if the block outputting duration indicated by the time indication field is greater than or equal to a set threshold, allocate a case processing method for the case in the to-be-allocated state according to the case routing information of the case in the order from high to low of the case ranking information; a second acquiring unit 1303, which is used to acquire the processing results for the allocated cases; an issuing unit 1304, configured to issue the processing result to the blockchain network, so as to notify the solution node and the processing result response node of the processing result of the allocated case.

In some embodiments of the present application, based on the foregoing solution, the first allocating unit 1302 includes a third obtaining unit, configured to obtain case labels configured by the case processing parties, where the case labels are used to identify case processing fields of the case processing parties; and the second distributing unit is used for distributing the case to the case processing party with the case routing label matched with the case routing information according to the case routing information of the case and the case routing label of the case processing party.

In some embodiments of the present application, based on the foregoing solution, the case is a mediation case, and the first allocation unit 1302 is configured to: allocating a mediation judge for the mediation case according to the case routing information; and according to the mediation mode selected by the mediation judge, distributing the case to a mediation execution party corresponding to the mediation mode.

It should be noted that the computer system 1400 of the electronic device shown in fig. 14 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present application.

As shown in fig. 14, a computer system 1400 includes a Central Processing Unit (CPU) 1401, which can perform various appropriate actions and processes, such as executing the methods described in the above embodiments, according to a program stored in a Read-Only Memory (ROM) 1402 or a program loaded from a storage portion 1408 into a Random Access Memory (RAM) 1403. In the RAM 1403, various programs and data necessary for system operation are also stored. The CPU 1401, ROM 1402, and RAM 1403 are connected to each other via a bus 1404. An Input/Output (I/O) interface 1405 is also connected to the bus 1404.

The following components are connected to the I/O interface 1405: an input portion 1406 including a keyboard, a mouse, and the like; an output portion 1407 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, a speaker, and the like; a storage portion 1408 including a hard disk and the like; and a communication section 1409 including a Network interface card such as a LAN (Local Area Network) card, a modem, and the like. The communication section 1409 performs communication processing via a network such as the internet. The driver 1410 is also connected to the I/O interface 1405 as necessary. A removable medium 1411 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 1410 as necessary, so that a computer program read out therefrom is installed into the storage section 1408 as necessary.

In particular, according to embodiments of the application, the processes described above with reference to the flow diagrams may be implemented as computer software programs. For example, embodiments of the present application include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication portion 1409 and/or installed from the removable medium 1411. When the computer program is executed by a Central Processing Unit (CPU) 1401, various functions defined in the system of the present application are executed.

It should be noted that the computer readable medium shown in the embodiments of the present application may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read-Only Memory (ROM), an Erasable Programmable Read-Only Memory (EPROM), a flash Memory, an optical fiber, a portable Compact Disc Read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. Each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in the embodiments of the present application may be implemented by software, or may be implemented by hardware, and the described units may also be disposed in a processor. Wherein the names of the elements do not in some way constitute a limitation on the elements themselves.

As another aspect, the present application also provides a computer program product or computer program comprising computer instructions stored in a computer readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions, so that the computer device executes the case management method based on the blockchain network in the above embodiments.

As another aspect, the present application also provides a computer-readable medium, which may be contained in the electronic device described in the above embodiments; or may exist separately without being assembled into the electronic device. The computer readable medium carries one or more programs, and when the one or more programs are executed by the electronic device, the electronic device is enabled to implement the case management method based on the blockchain network in the embodiment.

It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functionality of two or more modules or units described above may be embodied in one module or unit, according to embodiments of the application. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.

Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present application can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which can be a personal computer, a server, a touch terminal, or a network device, etc.) to execute the method according to the embodiments of the present application.

Other embodiments of the present application will be apparent to those skilled in the art from consideration of the specification and practice of the embodiments disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the application and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains.

It will be understood that the present application is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the application is limited only by the appended claims.

Claims

1. A case management method based on a blockchain network is characterized in that the blockchain network comprises a case setting node, a case processing node and a processing result response node, wherein the case setting node is used for setting cases, the processing result response node is used for carrying out case setting processing according to the processing result of the case, the case management method is executed by the case processing node, and the method comprises the following steps:

acquiring case data issued to the block chain network by the case node, wherein the case data comprises case grade information, case state information and case routing information, a block head of a data block where the case data is located comprises a time indication field used for indicating block time length, and the block time length represents the time length from the case data added to a local transaction pool of the case node to the case data added to the data block;

if the block-out duration indicated by the time indication field is greater than or equal to a set threshold, allocating case processing parties for the cases in the to-be-allocated state according to case routing information of the cases in the sequence from high to low of the case level information;

acquiring a processing result aiming at the distributed cases;

and issuing the processing result to the block chain network so as to inform the scheme node and the processing result response node of the processing result of the distributed case.

2. The method according to claim 1, wherein assigning case handlers for cases in a to-be-assigned state according to case routing information of the cases comprises:

acquiring case label configured by each case processing party, wherein the case label is used for identifying the case processing field of the case processing party;

and according to the case routing information of the case and the case routing tag of the case processing party, distributing the case to the case processing party with the case routing tag matched with the case routing information.

3. The method of claim 2, further comprising:

if no case processing party with the case routing tag matched with the case routing information exists, determining the case processing party with the case routing tag matched with the case routing information as a candidate processing party;

and allocating case processing parties to the case from the candidate processing parties.

4. The method according to claim 3, wherein the related case routing information includes upper case routing information of the case routing information and lower case routing information of the case routing information; the case processing party which matches the case label with the case information and the associated case information of the case information is determined as a candidate processing party, and the method comprises the following steps:

according to the hierarchical relation of case routing information, searching case processing parties with case routing tags matched with the upper case routing information;

if the case processing party with the case routing label matched with the upper case routing information is not found, the case processing party with the case routing label matched with the lower case routing information is found;

and taking the searched case processing party as the candidate processing party.

5. The method according to any one of claims 3 to 4, further comprising:

and if no case processing party with the case routing tag matched with the associated case routing information exists, randomly distributing the case processing party to the case.

6. The method according to any one of claims 3 to 4, wherein said assigning a case handler to said case from said candidate handlers, comprises:

when the number of the candidate processing parties is multiple, determining the number of cases already distributed to each candidate processing party respectively;

when the number of cases already allocated to each candidate processing party is different, determining the candidate processing party with the least number of cases already allocated as the case processing party allocated to the case;

and randomly distributing case processing parties for the cases in a plurality of candidate processing parties when the number of cases distributed to the candidate processing parties is the same.

7. The method of claim 1, further comprising:

acquiring a case distribution instruction issued by the case node from the block chain network, wherein the case distribution instruction comprises a case processing party distributed for the case;

and allocating case processing parties for the cases according to the case allocation instructions.

8. The method of claim 1, wherein the case is a mediation case; the case allocation method for the case in the state of waiting for allocation according to the case routing information of the case comprises the following steps:

allocating a mediation judge for the mediation case according to the case routing information;

and according to the mediation mode selected by the mediation judge, distributing the case to a mediation execution party corresponding to the mediation mode.

9. The method of claim 1, wherein the case is a mediation case; after assigning the case to a case handler, the method further comprises:

if the case processing party detects the return request of the mediation case, the return state of the mediation case is issued to the block chain network to inform the scheme node;

acquiring case processing parties distributed by the returned mediation cases and issued by the solution nodes from the block chain network;

and allocating the returned mediation case according to the case processing party allocated by the scheme node aiming at the returned mediation case.

10. The method of claim 1, further comprising:

displaying a first case display page, wherein the first case display page comprises a case statistical information display area, an inquiry field input area and a case display area, the case statistical information display area comprises a plurality of display controls, each display control displays case state information and case statistical results corresponding to the case state information, and the case information displayed in the case display area is associated with the case state corresponding to the selected display control;

acquiring case query field information input in the query field input area;

and filtering out case information which is not matched with the case inquiry field information in the case display area according to the case inquiry field information.

11. The method of claim 10, further comprising:

determining the remaining processing time limit of each case according to the case state of each case and the preset processing time limit corresponding to each case state;

and displaying early warning labels aiming at each case information in the case display area, wherein the early warning level corresponding to the early warning label of each case information is inversely related to the remaining processing time limit of each case.

12. The method of claim 1, further comprising:

displaying a second case display page, wherein the second case display page comprises a case statistics type display area, a case statistics section input area and a case statistics information display area, the case statistics type display area comprises a plurality of display controls, each display control displays a case information statistics type, and case statistics information displayed in the case statistics information display area is associated with the case information statistics type corresponding to the selected display control;

acquiring a case counting interval input in the case counting interval input area;

and displaying case statistical information which is associated with the case information statistical type corresponding to the selected display control and is positioned in the case statistical interval in the case statistical information display area.

13. A case management device based on a blockchain network is characterized in that the blockchain network comprises a case setting node, a case processing node and a processing result response node, wherein the case setting node is used for setting a case, the processing result response node is used for carrying out case setting processing according to the processing result of the case, the case management device is arranged on the case processing node, and the device comprises:

a first obtaining unit, configured to obtain case data issued to the blockchain network by the case node, where the case data includes case level information, case state information, and case routing information, a block header of a data block where the case data is located includes a time indication field for indicating a block time length, and the block time length indicates a time length from a local transaction pool added to the case node to the data block added to the data block;

the first allocation unit is used for allocating case processing parties for the cases in the to-be-allocated state according to the case routing information of the cases in the sequence from high to low according to the case level information if the block-out duration indicated by the time indication field is greater than or equal to the set threshold;

a second acquisition unit configured to acquire a processing result for the allocated case;

and the issuing unit is used for issuing the processing result to the block chain network so as to inform the scheme node and the processing result response node of the processing result of the distributed case.

14. A computer device comprising one or more processors and one or more memories having at least one program code stored therein, the at least one program code being loaded and executed by the one or more processors to implement the operations performed by the method for case management based on blockchain network according to any one of claims 1 to 12.

15. A computer-readable storage medium having at least one program code stored therein, the at least one program code being loaded and executed by a processor to implement the operations performed by the case management method based on a blockchain network according to any one of claims 1 to 12.