CN112308727A - Insurance claim settlement service processing method and device - Google Patents
Insurance claim settlement service processing method and device Download PDFInfo
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- CN112308727A CN112308727A CN202011376594.8A CN202011376594A CN112308727A CN 112308727 A CN112308727 A CN 112308727A CN 202011376594 A CN202011376594 A CN 202011376594A CN 112308727 A CN112308727 A CN 112308727A
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- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a method and a device for processing insurance claim settlement services, wherein the method comprises the following steps: the method comprises the steps that a claim settlement service system synchronizes case information and claim settlement service configuration information of cases to be claimed to a process outsourcing system, the process outsourcing system inputs image files and corresponding service data of various paper files of the cases to be claimed according to the synchronized case information, and executes data preprocessing operation on the input case data of the cases to be claimed according to the synchronized claim settlement service configuration information, and then returns the image files and the corresponding service data of the cases to be claimed to the claim settlement service system in an asynchronous mode, so that the claim settlement service system executes claim settlement service processing on the cases to be claimed according to the received case data. The invention places the case data input work on the process outsourcing system for execution, so that the claim settlement service system only executes the claim settlement service processing on the case data which is input and completed, and the service processing efficiency can be greatly improved.
Description
Technical Field
The invention relates to the field of computer internet, in particular to an insurance claim settlement service processing method and device.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
With the improvement of social living standard and the enhancement of insurance consciousness, more and more people start to buy insurance products provided by each large insurance company. How to provide better insurance service and enable people to be settled quickly is the core competitiveness of each large insurance company.
In the process of processing claim settlement cases in the traditional insurance industry, insurance companies often need to spend a large amount of manpower and material resources to process the work of data collection, certificate or document scanning and inputting, claim settlement rule calculation and auditing and the like, so that the claim settlement aging speed is very slow, and the claim settlement process is very complex. For the existing insurance claim settlement system, in the whole process of claim settlement service, the work of entering various paper documents such as certificates or receipts is a link which takes the longest time, so that the processing efficiency of the existing insurance claim settlement service system is very low, and the user experience is influenced.
In view of the above problems, no effective solution has been proposed.
Disclosure of Invention
The embodiment of the invention provides an insurance claim settlement service processing method, which is used for solving the technical problem that the processing efficiency of the claim settlement service is low because the data entry of various paper files consumes a long time in the existing insurance claim settlement service system, and the method comprises the following steps: acquiring case information and claim settlement service configuration information of a case to be claimed; synchronizing case information and claim service configuration information of cases to be claimed to a process outsourcing system, wherein the process outsourcing system is used for inputting case data of the cases to be claimed according to the synchronized case information, executing data preprocessing operation on the input case data according to the synchronized claim service configuration information, and the case data comprises: image files of various paper files and corresponding business data; receiving image files and service data returned by the process outsourcing system in an asynchronous mode; and executing the claim settlement business processing on the case to be claimed according to the image file of the case to be claimed and the corresponding business data returned by the process outsourcing system.
The embodiment of the invention also provides an insurance claim settlement service processing device, which is used for solving the technical problem of low claim settlement service processing efficiency caused by long time spent on data entry of various paper files in the conventional insurance claim settlement service system, and comprises the following components: the system comprises a claim settlement case information acquisition module, a service configuration module and a service configuration module, wherein the claim settlement case information acquisition module is used for acquiring case information of a case to be claimed and claim settlement service configuration information; the process outsourcing data sending module is used for synchronizing case information and claim service configuration information of cases to be claimed to the process outsourcing system, wherein the process outsourcing system is used for inputting case data of the cases to be claimed and executing data preprocessing operation on the input case data according to the synchronized claim service configuration information, and the case data comprises: image files of various paper files and corresponding business data; the flow outsourcing data receiving module is used for receiving the image file and the service data returned by the flow outsourcing system in an asynchronous mode; and the claim settlement business processing module is used for executing claim settlement business processing on the claim case according to the image file of the claim case to be settled and the corresponding business data returned by the process outsourcing system.
The embodiment of the invention also provides computer equipment, which is used for solving the technical problem that in the existing insurance claim settlement service system, the claim settlement service processing efficiency is low due to long data entry time of various paper files.
The embodiment of the invention also provides a computer readable storage medium, which is used for solving the technical problem that in the existing insurance claim settlement service system, the claim settlement service processing efficiency is low due to long time consumption of data entry of various paper files.
In the embodiment of the invention, the case information and the claim service configuration information of the case to be claimed are synchronized to the process outsourcing system by the claim service system, so that the process outsourcing system records the case data (the image files of various paper files and the corresponding service data) of the case to be claimed according to the synchronized case information, and after performing data preprocessing operation on the recorded case data according to the synchronized claim service configuration information, the image files of the case to be claimed and the corresponding service data are returned to the claim service system in an asynchronous mode, so that the claim service system performs claim service processing on the case to be claimed according to the received image files and the corresponding service data of the case to be claimed.
Compared with the technical scheme that the claim service system executes case data entry work in the prior art, the case data entry work of the claim service system is placed on the process outsourcing system to be executed, so that the claim service system only executes the claim service processing on the case data which is recorded and completed, and the service processing efficiency can be greatly improved. Furthermore, in the embodiment of the invention, the image file and the service data are transmitted in an asynchronous mode, so that the problem of low overall case data transmission efficiency caused by different transmission rates of the image file and the service data of the same claim case can be solved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a schematic diagram of an insurance claim settlement service system architecture provided in an embodiment of the present invention;
fig. 2 is a flowchart of an insurance claim settlement service processing method provided in the embodiment of the present invention;
fig. 3 is a schematic interface diagram of an insurance claim settlement service system provided in an embodiment of the present invention;
fig. 4 is a business flow chart of a specific implementation of an insurance claim settlement business processing method provided in the embodiment of the present invention;
fig. 5 is a schematic diagram of an insurance claim settlement service processing apparatus according to an embodiment of the present invention;
fig. 6 is a schematic diagram of a computer device provided in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Fig. 1 is a diagram illustrating an insurance claim settlement service system architecture provided in an embodiment of the present invention, and as shown in fig. 1, the architecture includes: a process outsourcing system 10 (i.e., a BPO system) and a claim settlement service system 20 (i.e., an EBA system); the process outsourcing system 10 is configured to enter case data of a case to be claimed, perform data preprocessing on the entered case data, and synchronize the preprocessed case data to the claim settlement service system, so that the claim settlement service system 20 can quickly perform claim settlement service processing on the case to be claimed according to the preprocessed case data.
It should be noted that, in the embodiment of the present invention, there may be more than one process outsourcing system 10 corresponding to the claim service system 20, that is, according to different application scenarios, the claim service system 20 in the embodiment of the present invention may be interfaced with multiple process outsourcing systems 10, so as to perform the entry and the preprocessing of case data through the multiple process outsourcing systems.
Under the above system architecture, an embodiment of the present invention provides an insurance claim business processing method, which can be applied to, but is not limited to, the claim business system 20 (i.e., EBA system) shown in fig. 1, and fig. 2 is a flowchart of an insurance claim business processing method provided in an embodiment of the present invention, and as shown in fig. 2, the method includes the following steps:
s201, acquiring case information and claim settlement service configuration information of a case to be claimed.
It should be noted that the cases to be claimed in the embodiment of the present invention refer to each case to be processed in the claims service system, and before processing, image files of a large number of paper documents such as certificates and receipts and corresponding service data are often input into the cases; the claim service configuration information in the embodiment of the invention refers to some service logic information configured in advance, and can be used for determining which data are recorded in each case and how to store the data. The execution of the above S201 may be triggered automatically by the claim service system, or triggered by the claim service system according to the request of the process outsourcing system.
For example, for a first-time docked process outsourcing system, the process outsourcing system does not know the business logic of the claim settlement business system, nor the case data of which cases need to be entered, and therefore, for the first-time docked process outsourcing system, a case information synchronization request can be sent to the claim settlement business system, so that the claim settlement business system synchronizes the preset claim settlement business configuration information and the case information of the case to be claimed (i.e., the case to be processed) to the process outsourcing system, so that the process outsourcing system enters the case data of the case to be claimed according to the synchronized case information, and performs some data preprocessing operations on the entered case data according to the synchronized claim settlement business configuration information.
For the process outsourcing system which is not firstly connected, only the claim settlement service system is needed to be used for sending the changed case information at regular time or automatically when the case information is sent and updated (newly added or deleted).
S202, synchronizing case information and claim service configuration information of cases to be claimed to a process outsourcing system, wherein the process outsourcing system is used for inputting case data of the cases to be claimed according to the synchronized case information, and executing data preprocessing operation on the input case data according to the synchronized claim service configuration information, and the case data comprises: image files of various paper files and corresponding business data.
Because the image files of various paper files (including certificates, receipts and the like) of the case to be claimed are often required to be input when the claim settlement business system executes the claim settlement business processing on the case to be claimed, and the input work of the paper files often consumes a large amount of time and affects the efficiency of the claim settlement business processing, in the embodiment of the invention, the input work of various paper files of the case to be claimed is placed on the process outsourcing system for execution, so that the claim settlement business processing only executes the claim settlement business processing on the case to be claimed which is already input, and the efficiency of the claim settlement business processing is greatly improved.
In order to further improve the efficiency of the claims business processing, some preprocessing work of case data can be placed on the outsourcing system for execution, so that, in one embodiment, the outsourcing system in the embodiment of the present invention is further configured to execute the following data preprocessing operation on the entered case data: executing a checking operation on the entered case data; dividing the cases to be claim into normal cases and problem cases according to the verification result; and according to the synchronous claim settlement service configuration information, case data of the normal case and the problem case are respectively stored in a grading manner according to case batch information, insured information and image files, wherein each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files.
In the embodiment of the present invention, the verification of the case data by the process outsourcing system includes but is not limited to: the system comprises an accuracy check rule, a logic check rule, a dangerous seed code identification rule and a standardized entry rule. Wherein, the accuracy check rule can be appointed by the process outsourcing system; the logical check rule can check whether the insured is in the bill according to the bill number, the risk type code, the name of the insured and the certificate information thereof in combination with the basic data, or can check the validity of the insurance period according to the risk type code and the insurance period; the identification rule of the dangerous case codes is an off-line process, and the dangerous case codes can be input according to the dangerous case terms provided by the insurance company and the claim information; standardized entry rules are also off-line procedures that can enter disease codes, hospital codes, etc. according to code specifications provided internally by insurance companies.
Further, in order to implement automatic verification of the basic data, that is, to automatically generate verification codes (SQL codes) for verification, and improve verification efficiency, the insurance claim settlement service processing method provided in the embodiment of the present invention may further implement automatic verification of case data by the following steps:
the method includes the steps of firstly, obtaining data table check logic of a target data table formed on the basis of basic data.
In this embodiment, in order to obtain the data table check logic in the target data table, the target data table needs to be determined first, and the target data table may be all data tables in the target database or may be a partial data table in the target database; if the target data table is a partial data table in the target database, the partial data table is determined by the user through selection.
It should be noted that, in order to store the data table check logic, a preset data table check logic library needs to be established in advance, the data table check logic is stored in the preset data table check logic library in advance, the preset data table check logic library is composed of data table check logics of one or more data tables, and each data table check logic is associated with a table name of a corresponding data table and forms an association relationship.
Further, obtaining data table check logic for the target data table comprises: acquiring a table name of a target data table; and acquiring data table check logic corresponding to the target data table from the preset data table check logic library according to the table name of the target data table and the incidence relation formed by the data table check logic in the preset data table check logic library and the table name of the data table.
Determining the check level of the data table check logic, and classifying the data table check logic according to the check level.
In an embodiment, the check level of the data table check logic refers to a level classified according to the table structure (table name, field type, primary key, null rate, etc.) of the target data table. After the check level of the data table check logic is determined, the data table check logic needs to be classified according to the check level.
In this embodiment, classifying the data table check logic according to the check level specifically includes: determining the type of the data table check logic through the check level, and if the check level is the table name check level, classifying the data table check logic into a table name check class; and if the verification level is the field verification level, classifying the data table verification logic into a field verification class.
For example: some data table check logic may include: A. marking whether the field a1 in the data table is a data table check logic of a digital type; B. data table check logic to determine whether the null rate of field a1 in the target data table is less than 10%; C. whether the field a2 in the target data table a is the data table check logic of the date type, and the above 3 data table check logics all belong to the field check class.
And thirdly, carrying out logic description on the classified data table check logic by using a preset format so as to convert the classified data table check logic into a format structure which can be identified by a program.
In the embodiment of the present invention, the operation form of the preset format is: the data table checks the type of logic + target data table name + field + logic condition. The step of using the preset format to logically describe the classified data table check logic specifically includes: and determining the running form of the preset format, and converting the existence form of the text content in the classified data table check logic into the running form of the preset format. That is, the text content in the sorted data table check logic is converted into the text content in the preset format.
And fourthly, acquiring a preset normalized SQL statement, and injecting the converted data table check logic to generate an SQL code.
It should be noted that, in the embodiment of the present invention, for the problem cases, only recording, querying, and downloading functions may be provided, and subsequent processing flows are not set, and the process outsourcing system divides the claim cases into normal cases and problem cases, so that a part of cases that cannot be processed can be primarily screened, and thus, the processing efficiency of the entire cases is improved.
In addition, it should be noted that, in the conventional claims settlement service system, only case storage at case batch level is supported, and specific "insured" and "document" are not involved, so that the invention performs hierarchical storage on normal cases and problem cases, so that the dimension division of claims cases is more detailed, and the insurance supervision regulations are satisfied.
And S203, receiving the image file and the service data returned by the process outsourcing system in an asynchronous mode.
It should be noted that, in the insurance claim settlement business processing method provided in the embodiment of the present invention, case data is entered by the process outsourcing system and synchronized to the claim settlement business system, so that the claim settlement business system executes corresponding business processing. Therefore, the rate of the process outsourcing system transmitting the case data to the claim settlement service system also affects the service processing efficiency of the claim settlement service system. In the case data transmitted to the claim settlement service system by the process outsourcing system, one part is an image file of a paper file, the other part is corresponding service data, the data transmission rate difference between the two parts is large, and in order not to influence the transmission efficiency of the whole case data, in the embodiment of the invention, the image file and the service data are transmitted between the process outsourcing system and the claim settlement service system in an asynchronous mode.
In one embodiment, the step S203 may be implemented by: based on a Web Service protocol, receiving Service data returned by the process outsourcing system; and receiving the image file returned by the process outsourcing system based on the FTP protocol. The Web Service has the advantages of good real-time performance, capability of ensuring data integrity and capability of supporting various network environments, so that the embodiment of the invention transmits the Service data of the case to be claimed based on the Web Service protocol. However, when the amount of data to be transmitted is large, the data transmission performance of the Web Service is degraded, and therefore, in the embodiment of the present invention, the image file of the claim case is transmitted by using the FTP, so that the data integrity is effectively ensured.
Optionally, when the process outsourcing system divides the cases to be claimed into normal cases and problem cases, the normal cases and the problem cases may be identified differently, and the case data of the normal cases and the problem cases may be transmitted to the claim settlement service system, so that the claim settlement service system performs further verification on the case data of the problem cases.
In the embodiment of the present invention, the check of the claim settlement service system on the case data includes but is not limited to: important fields such as client number, dangerous seed code, self-payment for medical expenses, hospital code, disease code and the like are checked in a non-empty way; the name is checked wrongly (without a list and with a duplicate name); the date of the insured event is not verified during the insured period. If the above-mentioned check rule is violated, all cases are identified as problem cases.
In one embodiment, in order to ensure the non-tampering characteristic of the data, a block chain network having a plurality of process outsourcing systems and a plurality of claim settlement service systems as nodes may be further constructed during specific implementation, so that the data of each node is transmitted to other nodes through the block chain network, thereby preventing the data from being tampered, and facilitating the tracing of case data.
And S204, executing claim settlement service processing on the case to be claimed according to the image file of the case to be claimed and the corresponding service data returned by the process outsourcing system.
The claim settlement service system in the embodiment of the invention receives the image files and the service data returned by the process outsourcing system in an asynchronous mode, so that the image files and the service data of the same claim settlement case need to be associated, and further the claim settlement service processing is performed on the case to be claimed, in which the image files and the service data are synchronously completed.
Thus, in one embodiment, the above S204 may be implemented by the following steps: judging whether the image files of the same case to be claimed and the corresponding service data are synchronously finished; and executing the claim settlement business processing of the case to be claimed under the condition that the image file and the corresponding business data of the same case to be claimed are synchronously completed. In this embodiment, after receiving the image file and the service data transmitted by the process outsourcing system in an asynchronous manner, the claim settlement service system associates the image file and the corresponding service data of the same case to be claimed, so as to determine whether the image file and the corresponding service data of the same case to be claimed are completed synchronously; and under the condition that the image files and the corresponding service data of the same case to be claimed are synchronously completed, the claim settlement service processing of the case to be claimed is executed, so that the problem that the case fails to be executed due to the fact that the data of a certain case is not synchronously completed can be solved.
Optionally, in an embodiment, after receiving the image file and the business data returned by the process outsourcing system in an asynchronous manner, the method for processing the insurance claim settlement business provided in the embodiment of the present invention may further include the following steps: and according to the pre-configured claim settlement service configuration information, case data returned by the process outsourcing system are stored into a pre-established data synchronous pool in a grading manner according to case batch information, insured information and image files, wherein each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files.
Further, in an embodiment, after the case data returned by the process outsourcing system is hierarchically stored in the pre-created data synchronization pool according to the case batch information, the insured information, and the image file according to the pre-configured claim service configuration information, the insurance claim service processing method provided in the embodiment of the present invention may further include the following steps: and receiving a data query instruction input by a user through a visual claim settlement service processing interface, and displaying case data stored in the data synchronization pool according to the data query instruction. Fig. 3 illustrates an interface of an insurance claim settlement business system provided in an embodiment of the present invention.
In order to implement system decoupling, in the embodiment of the invention, a data synchronization pool is created in advance in the claim service system to store case data from the process outsourcing system, so that decoupling of the process outsourcing system and the claim service system can be implemented. In addition, because the process outsourcing system can execute the preprocessing operation of hierarchical storage on the entered case data according to the synchronized claim settlement service configuration information, after the claim settlement service system receives the case data from the process outsourcing system, the received case data can also be stored into a pre-established data synchronization pool in a hierarchical manner according to case batch information, insured information and image files, so that each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files.
Furthermore, because the claims business processing flows are different for different types of cases, in an embodiment, after the case data returned by the process outsourcing system is stored in the pre-created data synchronization pool according to the pre-configured claims business configuration information, the insurance claims business processing method provided in the embodiment of the present invention may further include the following steps: according to the case type of the case to be claimed, the case data stored in the data synchronization pool are distributed to different business processing flows, wherein the case type of the case to be claimed comprises the following steps: non-reason case and automatic reason case; and executing the business processing flow of the case to be claimed according to the case data after the shunting. It should be noted that, the automatic settlement case in the embodiment of the present invention refers to a case that requires automatic execution of calculation of a settlement amount; non-settlement cases refer to cases that do not require a calculation of a claim amount.
Through the embodiment, the claim settlement service system carries out automatic shunting processing on the received case data according to the case type, so that the service processing efficiency can be further improved.
In an embodiment, after the foregoing S204 is executed, the insurance claim settlement service processing method provided in the embodiment of the present invention may further include the following steps: acquiring a claim settlement service processing result of a case to be claimed; determining the additional recording information of the case to be claimed according to the claim settlement service processing result of the case to be claimed; and synchronizing the additional recording information of the case to be claimed to the process outsourcing system.
For example, after the claim settlement business system processes a claim case, information such as a claim number is usually generated, and the information can be used as additional information of the case and synchronized to the process outsourcing system, so as to ensure the consistency of case data in the claim settlement business system and the process outsourcing system.
Fig. 4 is a service flow chart of a specific implementation of the insurance claim settlement service processing method provided in the embodiment of the present invention, and as shown in fig. 4, the method specifically includes the following six aspects:
firstly, basic data synchronization: the BPO system extracts basic data related to claims through an EBA system, and the data is mainly used for inputting verification and taking out partial basic data;
the synchronization mode is as follows: the BPO system actively calls an EBA system basic data synchronization interface and adopts a WebService mode to carry out data synchronization;
the synchronous frequency: for the first synchronization, if the policy transferred by the BPO manufacturer does not have a receiving and recording record, the BPO system actively calls an EBA system interface, and the EBA system synchronizes the latest data of the policy to the BPO system in real time; meanwhile, the EBA system records the policy number; for the non-first synchronization situation, updating can be carried out at regular time, the EBA system inquires the first synchronization policy number according to the day, and meanwhile, the updating data (mainly comprising person increase and person reduction) of the policy is synchronized to the BPO system by combining the security information of the system.
Secondly, case data entry: when the BPO system records data into the BPO system, the data accuracy is required to be checked through a rule engine of the BPO system, and meanwhile, the logical validity is required to be checked according to a logical rule and basic data thereof provided by the company, and the data recording content is full recording; the specific requirements are as follows:
checking the rule for accuracy: the part of rules are controlled by the BPO system;
the logic check rule is as follows: on one hand, whether the insured is in the bill is checked according to the bill number, the risk seed code, the insured name and the certificate information thereof in combination with the basic data; on the other hand, the validity of the insurance period is checked according to the insurance code and the insurance period of the dangerous species;
identification of the dangerous seed code: the rule is an offline flow, the main function is to carry out the entry of the dangerous seed code according to the dangerous seed terms of the company and the claim information, and the specific rule is provided additionally;
fourthly, standardized entry rules: the rule is an offline process, and disease codes, hospital codes and the like need to be recorded according to code specifications provided by our company, and specific rules are additionally provided.
Thirdly, case data synchronization: after the BPO system stores the input data, the cases need to be distinguished according to normal cases and problem cases, and data storage needs to be carried out according to 3 levels of batch/insured/document in the two cases, wherein the specific rules are as follows:
the method comprises the following steps of (1) normal cases and problem cases: the discrimination of the normal case and the problem case is judged by a BPO system, and the normal case is finally used as an input statistical standard by the company; the normal cases are all cases meeting the verification rules, and the problem cases are case sets formed by the insured information and the incidental information thereof which do not meet the verification rules; the distinguishing marks of the normal cases and the problem cases carry out quantity identification at a batch level, and simultaneously, the problem case verification result and the verification items are displayed at an insured level; the verification rules and the attached remark information of the problem cases are detailed in the accessories; the EBA system judges according to the identifications of the normal case and the problem case, the follow-up EBA processing flow only processes the normal case, the problem case only records, inquires and downloads, and no processing flow is set;
case synchronization level: the synchronous data needs to be merged and combined according to 3 levels of batch/insured/document; wherein, the batch: the collection of data related to the same bill in the batch is referred to; the insured: a single insured data set; document: the method comprises the steps that the insured document data set bears information which is all data items of all document items of a single entity document and is the minimum unit in a data synchronization set type;
image piece association: the image file and the corresponding service data can be associated by naming and other modes; for the business data of a certain document, the document is associated with not only the image file of the corresponding entity document but also the image files of other entity documents such as the diagnosis certificate associated with the entity document.
Synchronizing data content: can be set according to specific service requirements.
Data synchronization mode: the Service data synchronization mode is Web Service; the video file synchronization method is FTP.
Fourthly, receiving and analyzing the EBA system data: after the flow is finished, the BPO system synchronizes the data and the image file thereof to the EBA system, and simultaneously starts returning the entity document through the offline link;
specific matters for the online operation are as follows:
establishing a BPO data synchronization pool (newly-added data entity): newly adding a BPO data synchronization pool as a basic table for storing BPO system synchronization data; setting relevant EBA interfaces to correspond to the EBA interfaces;
data structure: (ii): the BPO data is still stored according to 3 levels of batch/insured/document, and the 3 levels and 3 data structures of the BPO are in a one-to-one corresponding relation;
data verification: important fields such as client number, dangerous seed code, self-payment for medical expenses, hospital code, disease code and the like are checked in a non-empty way; the name is checked wrongly (without a list and with a duplicate name); the date of the insurance is not checked in the insurance period; if the verification rules are violated, all cases are identified as problem cases; only the data of the BPO system determined as the non-problem case can be verified and distinguished;
fourthly, asynchronous judgment: the BPO case data and the related case image are asynchronous in synchronization mode and frequency, so that the system is required to judge at the case level after synchronization, and the system carries out subsequent processing on the case with only the data and the image thereof all synchronized according to the judgment result;
automatic shunting: after the case batch data and the image files are synchronized, the system divides and classifies cases, and the accepted case batches can be classified into the following three types: automatic settlement, non-settlement and claim settlement responsibility control; fig. 4 only relates to the diversion judgment rules of the automatic rational and non-rational classes.
The EBA system carries out automatic shunting processing (non-rational calculation/automatic rational calculation) on the cases according to the following conditions, wherein the automatic shunting processing mechanism is a system automatic processing mechanism and is automatically carried out after case data recorded by the BPO system is synchronized to the EBA system. The specific shunting rules are as follows: firstly, the insurance policy of the insured has the arrangement of claim settlement protocol, and no non-settlement claim exists, and the insured automatically carries out the acceptance of the automatic settlement flow; secondly, all the streams which do not meet the conditions are transferred to a non-rational calculation process;
setting a data initial review interface can comprise:
A. displaying according to 3 levels of batch/insured/document;
B. hereinafter, the main attribute is a data item which must be displayed on the interface, and is also information which is mainly concerned by a claim checking person when the case is processed;
C. the batch level main attributes include: a batch number automatically generated by the EBA system; information of the bill of things: the group bill number and the name of the insuring unit; BPO batch number, BPO system code or name; the number of normal cases and the number of problem cases; results after automatic split (non-justified/automatically justified); the insured is displayed in rows and can enter the insured level page; meanwhile, a problem case viewing button is set on the page, and the problem case is inquired and downloaded;
D. the insured level major attributes may include: personal information of the insured life (name, customer code, date of insured life, etc.), claim number (claim number generated in the subsequent process);
E. document level: the document entity image associated with the document information needs to be displayed on a first page at the upper half part of a page; other imaging parts related to the document, such as imaging parts of other physical documents like diagnosis certificates and the like, need to be displayed on the second page and the following pages on the upper half part of the page; the page needs to realize the function of editing document information; meanwhile, the modified document and the insured thereof are subjected to modification marking;
F. the problem case viewing interface may include: problem case check marks (EBA system self-check marks and BPO system check marks); problem case remarking information; information on the insured involved; the problem case dependent batch number and the corresponding BPO batch number; providing full download functionality.
Seventh, remark part: the flow mainly realizes a layer-by-layer level query function, and the modification function only relates to document level data; the modification operation can be performed when the claim case is at any node before the settlement;
fifthly, a pretreatment link: the link is positioned after the initial data review link and performs parallel processing according to non-rational calculation/automatic rational calculation:
case splitting rule and irrational calculation preprocessing interface:
after the primary examination link is completed, the system automatically splits cases: firstly, generating an independent batch number according to the dangerous species; then according to the insured life in each case, summarizing according to the 'self-payment one' total field, if the summarized amount is larger than 11000 yuan, splitting again; it should be noted that the generated batch number information is additionally recorded in the BPO system; providing a downloading function according to the insured hierarchy (corresponding to the sequence number) to support the non-rational plug-in processing; after the non-rational import is submitted, the information of the corresponding case is not displayed any more;
automatic calculation interface: after the preliminary examination link is completed, the system needs to make the following rules: the case acceptance is carried out according to the insured person hierarchy, the claim number is generated, and meanwhile, the claim number information is additionally recorded into a BPO system; automatically generating case flow information according to the dangerous type code, wherein the case with the dangerous type code of 110 is automatically set as a Wuhan backup center; the interface can set the case flow direction in batch and single mode, and can also change the result of the automatic assignment of the system; after the system finishes the processing, the system background automatically generates the information of the extended responsibility code field according to the data in the BPO data synchronization table.
Sixthly, case settlement treatment: after finishing the processing of non-rational calculation flows (plug-in, non-rational calculation import) and automatic rational calculation flows (Wuhan backup processing, preliminary examination and rechecking) (the modules are not changed), carrying out case settlement processing; the above modules are all modules that are on-line at present, but the following fine tuning needs to be performed:
for the irrational calculation case, a 'batch number' field needs to be newly added so as to associate the case settlement information with the original BPO data synchronization table through the field;
automatically adding the generated claim number into the BPO system after the generated claim number is imported in a non-settlement way;
the automatic reason calculation initial examination can set and modify the automatically associated expansion responsibility codes in batch and single mode;
fourthly, after the initial examination and the rechecking of the automatic settlement calculation are finished, extracting the additional data result set by the BPO data synchronization table according to the claim number;
and fifthly, after the data result set is extracted, writing the data result set into the additional recording data table according to the insured person, the bill level and the detail data level of the insured person.
As can be seen from the above, in the embodiment of the present invention, the BPO system and the EBA system synchronize the basic data to realize the basic data extraction related to the claims, and this type of data is mainly used for entry verification and taking out of part of the basic data; when the BPO system inputs case data, the accuracy of the data needs to be verified through a rule engine of the BPO system, and meanwhile, the logic legality is verified according to logic rules (namely claim settlement service configuration information) of the EPD system and basic data of the EPD system, and the data input content is full input; after the BPO system stores the recorded case data, the cases can be distinguished according to normal cases and problem cases, data storage is required to be carried out according to three levels of batch/insured/document in the two cases, and the BPO system synchronizes the data and the image file thereof to the EBA system so that the EBA system can carry out corresponding claim settlement business processing on the cases to be claimed.
Based on the same inventive concept, an embodiment of the present invention further provides an insurance claim settlement service processing apparatus, as described in the following embodiments. Because the principle of solving the problems of the device is similar to that of the insurance claim service processing method, the implementation of the device can refer to the implementation of the insurance claim service processing method, and repeated parts are not described again.
Fig. 5 is a schematic diagram of an insurance claim settlement service processing apparatus provided in an embodiment of the present invention, and as shown in fig. 5, the apparatus includes: a case information acquisition module 51, a case information synchronization module 52, a case data synchronization module 53 and a claim settlement service processing module 54.
The case information acquiring module 51 is configured to acquire case information of a case to be claimed and claim settlement service configuration information; the case information synchronization module 52 is configured to synchronize case information of a case to be claimed and claim service configuration information to the process outsourcing system, where the process outsourcing system is configured to enter case data of the case to be claimed, and perform data preprocessing operation on the entered case data according to the synchronized claim service configuration information, where the case data includes: image files of various paper files and corresponding business data; the case data synchronization module 53 is configured to receive the image file and the service data returned by the process outsourcing system in an asynchronous manner; and the claim settlement business processing module 54 is configured to perform claim settlement business processing on the case to be claimed according to the image file of the case to be claimed and the corresponding business data returned by the process outsourcing system.
In one embodiment, the outsourcing process system is further configured to perform the following data preprocessing operations on the entered case data: executing a checking operation on the entered case data; dividing the cases to be claim into normal cases and problem cases according to the verification result; and according to the synchronous claim settlement service configuration information, case data of the normal case and the problem case are respectively stored in a grading manner according to case batch information, insured information and image files, wherein each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files.
In an embodiment, in the insurance claim settlement service processing apparatus provided in the embodiment of the present invention, the case data synchronization module 53 specifically includes: the Web Service data synchronization module 531 is configured to receive Service data returned by the process outsourcing system based on a Web Service protocol; the FTP data synchronization module 532 is configured to receive an image file returned by the process outsourcing system based on the FTP protocol.
In an embodiment, in the insurance claim settlement service processing apparatus provided in the embodiment of the present invention, the claim settlement service processing module 54 is further configured to: judging whether the image files of the same case to be claimed and the corresponding service data are synchronously finished; and executing the claim settlement business processing of the case to be claimed under the condition that the image file and the corresponding business data of the same case to be claimed are synchronously completed.
In one embodiment, the insurance claim settlement service processing apparatus provided in the embodiment of the present invention further includes: the case data storage module 55 is configured to store case data returned by the process outsourcing system into a pre-created data synchronization pool in a hierarchical manner according to case batch information, insured information and image files according to pre-configured claim settlement service configuration information, wherein each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files; and the case data display module 56 is configured to receive a data query instruction input by a user through the visual claim settlement service processing interface, and display case data stored in the data synchronization pool according to the data query instruction.
In one embodiment, the insurance claim settlement service processing apparatus provided in the embodiment of the present invention further includes: the data distribution module 57 is configured to distribute, according to the case type of the case to be claimed, the case data stored in the data synchronization pool to different business processing flows, where the case type of the case to be claimed includes: non-rational cases and automatic rational cases. In this embodiment, the claim settlement service processing module 54 specifically includes: the irrational case processing module 541 is configured to receive case data of an irrational case and execute a business processing flow of the irrational case; and the automatic tallying case processing module 542 is configured to receive case data of an automatic tallying case and execute a business processing flow of the automatic tallying case.
In one embodiment, the insurance claim settlement service processing apparatus provided in the embodiment of the present invention further includes: a case information entry module 58 configured to: acquiring a claim settlement service processing result of a case to be claimed; determining the additional recording information of the case to be claimed according to the claim settlement service processing result of the case to be claimed; and synchronizing the additional recording information of the case to be claimed to the process outsourcing system.
Based on the same inventive concept, an embodiment of the present invention further provides a computer device, so as to solve the technical problem that in an existing insurance claim settlement service system, the processing efficiency of a claim settlement service is low due to long data entry time of various paper documents, as shown in fig. 6, fig. 6 is a schematic diagram of a computer device provided in an embodiment of the present invention, as shown in fig. 6, the computer device 60 includes a memory 601, a processor 602, and a computer program stored in the memory 601 and operable on the processor 602, and when the processor 602 executes the computer program, the method for processing an insurance claim settlement service is implemented.
Based on the same inventive concept, the embodiment of the invention also provides a computer readable storage medium, which is used for solving the technical problem that in the existing insurance claim settlement service system, the processing efficiency of the claim settlement service is low due to long time consumption of data entry of various paper files, and the computer readable storage medium stores a computer program for executing the insurance claim settlement service processing method.
To sum up, the embodiments of the present invention provide an insurance claim service processing method, an insurance claim service processing device, a computer device, and a computer readable storage medium, where the claim service system synchronizes the case information and the claim service configuration information of the case to be claimed to the process outsourcing system, so that the process outsourcing system enters the case data (the image files of various paper files and the corresponding service data) of the case to be claimed according to the synchronized case information, and performs a data preprocessing operation on the entered case data according to the synchronized claim service configuration information, and then returns the image files and the corresponding service data of the case to be claimed to the claim service system in an asynchronous manner, so that the claim service system performs the claim service processing on the case to be claimed according to the received image files and corresponding service data of the case to be claimed.
Compared with the technical scheme that the claim service system executes case data entry work in the prior art, the case data entry work of the claim service system is placed on the process outsourcing system to be executed, so that the claim service system only executes the claim service processing on the case data which is recorded and completed, and the service processing efficiency can be greatly improved. Furthermore, in the embodiment of the invention, the image file and the service data are transmitted in an asynchronous mode, so that the problem of low overall case data transmission efficiency caused by different transmission rates of the image file and the service data of the same claim case can be solved. For the claim settlement service system, offline handover of batch paper bills is not needed, the claim settlement time limit is fast, the claim settlement efficiency is high, and meanwhile, the labor cost is also reduced.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. An insurance claim settlement service processing method is characterized by comprising the following steps:
acquiring case information and claim settlement service configuration information of a case to be claimed;
synchronizing case information and claim service configuration information of cases to be claimed to a process outsourcing system, wherein the process outsourcing system is used for inputting case data of the cases to be claimed according to the synchronized case information, and executing data preprocessing operation on the input case data according to the synchronized claim service configuration information, and the case data comprises: image files of various paper files and corresponding business data;
receiving the image file and the service data returned by the process outsourcing system in an asynchronous mode;
and executing the claim settlement business processing on the case to be claimed according to the image file of the case to be claimed and the corresponding business data returned by the process outsourcing system.
2. The method of claim 1, wherein the process outsourcing system is further configured to perform data preprocessing operations on the logged case data as follows:
executing a checking operation on the entered case data;
dividing the cases to be claim into normal cases and problem cases according to the verification result;
and according to the synchronous claim settlement service configuration information, case data of the normal case and the problem case are respectively stored in a grading manner according to case batch information, insured information and image files, wherein each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files.
3. The method of claim 1, wherein receiving the image file and the business data returned by the process outsourcing system in an asynchronous manner comprises:
based on a Web Service protocol, receiving Service data returned by the process outsourcing system;
and receiving the image file returned by the process outsourcing system based on the FTP protocol.
4. The method of claim 1, wherein performing claim settlement business processing on the case to be claimed according to the image file and the corresponding business data of the case to be claimed returned by the process outsourcing system comprises:
judging whether the image files of the same case to be claimed and the corresponding service data are synchronously finished;
and executing the claim settlement business processing of the case to be claimed under the condition that the image file and the corresponding business data of the same case to be claimed are synchronously completed.
5. The method of claim 1, wherein after receiving the image file and the business data returned by the process outsourcing system in an asynchronous manner, the method comprises:
according to pre-configured claim settlement service configuration information, case data returned by the process outsourcing system are stored in a pre-established data synchronization pool in a grading mode according to case batch information, insured information and image files, wherein each case batch corresponds to a plurality of insureds, and each insured corresponds to a plurality of image files;
and receiving a data query instruction input by a user through a visual claim settlement service processing interface, and displaying case data stored in the data synchronization pool according to the data query instruction.
6. The method of claim 5, wherein after storing case data returned by the process outsourcing system into a pre-created data synchronization pool according to pre-configured claim service configuration information, the method further comprises:
according to the case type of the case to be claimed, the case data stored in the data synchronization pool is distributed to different business processing flows, wherein the case type of the case to be claimed comprises: non-reason case and automatic reason case;
and executing the business processing flow of the case to be claimed according to the case data after the shunting.
7. The method of any one of claims 1 to 6, wherein after performing the claims transaction processing on the claim case according to the image file and the corresponding transaction data of the claim case returned by the process outsourcing system, the method further comprises:
acquiring a claim settlement service processing result of a case to be claimed;
determining the additional recording information of the case to be claimed according to the claim settlement service processing result of the case to be claimed;
and synchronizing the additional recording information of the case to be claimed to the process outsourcing system.
8. An insurance claim settlement service processing apparatus, comprising:
the system comprises a claim settlement case information acquisition module, a service configuration module and a service configuration module, wherein the claim settlement case information acquisition module is used for acquiring case information of a case to be claimed and claim settlement service configuration information;
the system comprises a process outsourcing data sending module, a process outsourcing system and a data preprocessing module, wherein the process outsourcing system is used for synchronizing case information and claim settlement service configuration information of cases to be claimed to the process outsourcing system, the process outsourcing system is used for inputting case data of the cases to be claimed, and executing data preprocessing operation on the input case data according to the synchronized claim settlement service configuration information, and the case data comprises: image files of various paper files and corresponding business data;
the flow outsourcing data receiving module is used for receiving the image file and the service data returned by the flow outsourcing system in an asynchronous mode;
and the claim settlement business processing module is used for executing claim settlement business processing on the claim case according to the image file of the claim case to be settled and the corresponding business data returned by the process outsourcing system.
9. A computer device comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of insurance claim services of any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the insurance claim settlement service processing method of any one of claims 1 to 7.
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