CN112291423A

CN112291423A - Intelligent response processing method and device for communication call, electronic equipment and storage medium

Info

Publication number: CN112291423A
Application number: CN202011150330.0A
Authority: CN
Inventors: 杜玮
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2020-10-23
Filing date: 2020-10-23
Publication date: 2021-01-29
Anticipated expiration: 2040-10-23
Also published as: CN112291423B

Abstract

The invention discloses a communication call intelligent response processing method and device, electronic equipment and a storage medium. The method comprises the following steps: the method comprises the steps that a call record generated after a call between a terminal and a call initiator is acquired, wherein the call record comprises call number information and call content information of the call initiator; carrying out calling number extraction and classification processing on the call records, and determining the class attribute of the calling number of a calling initiator; acquiring a keyword set associated with category attributes; the method and the device have the advantages that the calling communication meanings are extracted from the communication records according to the keyword set, the calling communication meanings are output to the terminal, the communication records are classified according to the incoming call numbers, the key information is extracted from the communication records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the communication intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the communication records in the prior art is solved.

Description

Intelligent response processing method and device for communication call, electronic equipment and storage medium

Technical Field

The invention relates to the technical field of communication, in particular to a communication call intelligent response processing method and device, electronic equipment and a storage medium.

Background

With the popularization of mobile terminals (such as smart phones, tablet computers and the like), communication cost is lower and lower, calls (such as calls, voice calls and the like) become a main mode for people to communicate, but some calls are unwilling to answer, such as some promoted harassing calls. In this case, the user can place the call through a telephone answering assistant. And then obtaining the content of the main body of the call according to the call content of the telephone assistant. The telephone answering assistant can transfer the inconvenient or unwanted calls to the intelligent answering assistant for answering after the user starts the intelligent answering assistant service, and the assistant party and the caller carry out multiple rounds of conversation to obtain the intention of the caller; and after the conversation is finished, the conversation record and the text version conversation content are immediately sent to the user, and the user can check the corresponding chat record.

At present, when a call record is generated, the voice of the whole call is usually converted into characters and is completely displayed to a user, and the complete call record comprises a plurality of irrelevant information such as mood and auxiliary words and the like because the processing is not carried out, so that the user is difficult to quickly acquire the intention of an incoming call party.

And in the answering aid, after the answering assistant finishes answering the call, the call content is converted into characters and is sent to the client, and the client displays a complete call record. When the conversation content is long and complicated, the user usually needs a long time to read the complete conversation content to obtain the intention of the caller, and the converted complete text may need more time for the user to understand because of problems of wrong text conversion, incapability of converting part of English, useless information such as the tone help words of the caller included in the conversion process and the like in the process of converting the voice into the text.

In view of the above problems, no effective solution has been proposed.

Disclosure of Invention

The embodiment of the invention provides a communication call intelligent response processing method, a communication call intelligent response processing device, electronic equipment and a storage medium, and at least solves the technical problem that effective information cannot be quickly acquired from a call record in the prior art.

According to an aspect of the embodiments of the present invention, there is provided a method for processing intelligent response of a communication call, including: acquiring a call record generated after a terminal communicates with a call initiator, wherein the call record comprises call number information and call content information of the call initiator; carrying out calling number extraction and classification processing on the call records, and determining the category attribute of the calling number of the calling initiator; acquiring a keyword set associated with the category attribute; and extracting a call communication meaning from the call record according to the keyword set, and outputting the call communication meaning to the terminal.

Optionally, the extracting a communication call significance from the call record according to the keyword set and outputting the communication call significance to the terminal includes: and under the condition that at least one keyword contained in the keyword set is found in the call record, extracting a sentence where the keyword is located as the call significance.

Optionally, the extracting a communication call significance from the call record according to the keyword set and outputting the communication call significance to the terminal includes: and under the condition that each keyword in the keyword set is not found in the call record, extracting the call essentials by using a classification regular expression, wherein the classification regular expression is a self-defined attribute keyword, and the self-defined attribute keyword comprises an identity keyword and a place keyword.

Optionally, the extracting a communication call meaning from the call record according to the keyword set includes: and extracting the call communication meanings according to the display template matched with the category attribute.

Optionally, the extracting the call communication meaning according to the presentation template matched with the category attribute includes one of the following: extracting the call communication meanings in a key value pair form, wherein the display template comprises the key value pair form, taking the keyword set of the category attribute as an index word in the key value pair, and taking the call communication meanings extracted according to the keyword set as a numerical value matched with the index word in the key value pair; extracting the call communication essentials in a card form, wherein the display template comprises the card form, and displaying the keyword set of the category attribute and/or the call communication essentials extracted according to the keyword set in the card; and extracting the call communication meanings in a chart form, wherein the display template comprises the chart form, and the keyword set of the category attribute and/or the call communication meanings extracted according to the keyword set are displayed in the chart.

Optionally, when the call communication meaning is output to the terminal, the method further includes: displaying a view icon, wherein the view icon is used for triggering the view of the original call record associated with the call significance; and responding to the target operation of the view icon, and displaying the original call record.

Optionally, after the outputting the call-to-talk meaning to the terminal, the method includes: and under the condition of updating the number database, updating the keyword set associated with each category attribute in real time.

According to another aspect of the embodiments of the present invention, there is also provided a communication call intelligent response processing apparatus, including: the device comprises a first acquisition unit, a second acquisition unit and a processing unit, wherein the first acquisition unit is used for acquiring a call record generated after a terminal communicates with a call initiator, and the call record comprises call number information and call content information of the call initiator; the determining unit is used for extracting and classifying the calling number of the call record and determining the class attribute of the calling number of the calling initiator; the second acquisition unit is used for acquiring the keyword set associated with the category attribute; and the extracting unit is used for extracting a call communication meaning from the communication record according to the keyword set and outputting the call communication meaning to the terminal.

Optionally, the extracting unit includes: and the first extraction module is used for extracting the sentence where the keyword is located as the call conversation meaning under the condition that at least one keyword contained in the keyword set is found in the call record.

Optionally, the extracting unit includes: a second extraction module, configured to extract the call key significance using a classification regular expression under the condition that each keyword in the keyword set is not found in the call record, where the classification regular expression is a custom attribute keyword, and the custom attribute keyword includes an identity keyword and a location keyword.

Optionally, the extracting unit includes: and the extraction module is used for extracting the call communication meanings according to the display template matched with the category attribute.

Optionally, the display module includes one of: the first extraction sub-module is used for extracting the call communication meanings in a key value pair mode, wherein the display template comprises the key value pair mode, the keyword set of the category attribute is used as an index word in the key value pair, and the call communication meanings extracted according to the keyword set are used as a numerical value matched with the index word in the key value pair; a second extraction sub-module, configured to extract the call communication essentials in a form of a card, where the presentation template includes the form of the card, and presents the keyword set of the category attribute and/or the call communication essentials extracted according to the keyword set in the card; and the third extraction sub-module is used for extracting the call communication essentials in a chart form, wherein the display template comprises the chart form, and the keyword set of the category attribute and/or the call communication essentials extracted according to the keyword set are displayed in the chart.

Optionally, the apparatus further comprises: the first display unit is used for displaying a viewing icon when the call communication meaning is output to the terminal, wherein the viewing icon is used for triggering viewing of an original call record associated with the call communication meaning; and the second display unit is used for responding to the target operation of the view icon and displaying the original call record.

According to another aspect of the embodiments of the present invention, there is also provided a computer-readable storage medium, in which a computer program is stored, wherein the computer program is configured to execute the above-mentioned communication call intelligent answer processing method when running.

According to another aspect of the embodiments of the present invention, there is also provided an electronic device, including a memory and a processor, where the memory stores a computer program, and the processor is configured to execute the above-mentioned intelligent answer processing method for a communication call through the computer program.

In the embodiment of the invention, a call record generated after a terminal communicates with a call initiator is acquired, wherein the call record comprises call number information and call content information of the call initiator; carrying out calling number extraction and classification processing on the call records, and determining the class attribute of the calling number of a calling initiator; acquiring a keyword set associated with category attributes; the method and the device have the advantages that the calling communication meanings are extracted from the communication records according to the keyword set, the calling communication meanings are output to the terminal, the communication records are classified according to the incoming call numbers, the key information is extracted from the communication records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the communication intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the communication records in the prior art is solved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:

fig. 1 is a schematic diagram of an application environment of an alternative communication call intelligent answer processing method according to an embodiment of the present invention; :

fig. 2 is a flow chart of an alternative communication call intelligent answer processing method according to an embodiment of the invention;

FIG. 3 is a diagram of an alternative call-session significance extracted in the form of key-value pairs, according to an embodiment of the present invention;

FIG. 4 is a schematic diagram of an alternative call significance in the form of a card, according to an embodiment of the present invention;

FIG. 5 is a schematic diagram of an alternative call-calling significance extracted in the form of a graph, according to an embodiment of the present invention;

FIG. 6 is a schematic diagram of an alternative show view icon in accordance with an embodiment of the present invention;

FIG. 7 is a flow diagram of an alternative method for extracting call significance from call records and presenting the call significance, according to an embodiment of the present invention;

fig. 8 is an alternative call record key information extraction and optimized presentation method according to an embodiment of the present invention;

fig. 9 is a block diagram of an alternative communication call intelligent answer processing apparatus according to an embodiment of the present invention;

fig. 10 is a schematic structural diagram of an alternative electronic device according to an embodiment of the invention.

Detailed Description

In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

According to an aspect of the embodiment of the present invention, an intelligent answer processing method for a communication call is provided, optionally, as an optional implementation manner, the intelligent answer processing method for a communication call may be but is not limited to be applied to an intelligent answer processing system for a communication call in an environment as shown in fig. 1, where the call record processing system may include but is not limited to the terminal device 102, the network 104, and the server 106. The terminal device 102 is provided with a telephone answering assistant for communicating with a calling party.

Optionally, the server 106 may obtain a call record generated after the terminal communicates with the call initiator, where the call record includes call number information and call content information of the call initiator, perform call number extraction and classification processing on the call record, and determine a category attribute of the call number of the call initiator; acquiring a keyword set associated with category attributes; the method and the device have the advantages that the calling communication meanings are extracted from the communication records according to the keyword set, the calling communication meanings are output to the terminal, the communication records are classified according to the incoming call numbers, the key information is extracted from the communication records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the communication intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the communication records in the prior art is solved.

Optionally, the terminal device 102 may perform call number extraction and classification processing on the call record, and determine a category attribute of the call number of the call initiator; acquiring a keyword set associated with category attributes; the method has the advantages that the call conversation meanings are extracted from the conversation records according to the keyword set, the call conversation meanings are displayed at the terminal, the conversation records are classified according to the incoming call numbers, the key information is extracted from the conversation records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the conversation intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the conversation records in the prior art is solved.

Optionally, the call record may be stored in the terminal device 102, the terminal device 102 outputs the call record to the server 106 through the network 110, and the server 106 performs call number extraction and classification processing on the call record to determine a category attribute of the call number of the call initiator; acquiring a keyword set associated with category attributes; the method and the device have the advantages that the calling communication meanings are extracted from the communication records according to the keyword set, the calling communication meanings are output to the terminal, the communication records are classified according to the incoming call numbers, the key information is extracted from the communication records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the communication intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the communication records in the prior art is solved.

Optionally, in this embodiment, the terminal device 102 may be a terminal device configured with a telephone answering assistant, and may include but is not limited to at least one of the following: mobile phones (such as Android phones, iOS phones, etc.), notebook computers, tablet computers, palm computers, MID (Mobile Internet Devices), PAD, desktop computers, smart televisions, etc. The target client may be a video client, an instant messaging client, a browser client, an educational client, etc. Such networks may include, but are not limited to: a wired network, a wireless network, wherein the wired network comprises: a local area network, a metropolitan area network, and a wide area network, the wireless network comprising: bluetooth, WIFI, and other networks that enable wireless communication. The server may be a single server, a server cluster composed of a plurality of servers, or a cloud server. The above is merely an example, and this is not limited in this embodiment.

Optionally, as an optional implementation manner, as shown in fig. 2, the method for processing intelligent answer to a communication call includes:

step S202, a call record generated after the terminal communicates with the call initiator is obtained, wherein the call record comprises call number information and call content information of the call initiator.

Step S204, call number extraction and classification processing are carried out on the call records, and the category attribute of the call number of the call initiator is determined.

Step S206, acquiring a keyword set associated with the category attribute.

And step S208, extracting a call communication meaning from the call records according to the keyword set, and outputting the call communication meaning to the terminal.

Optionally, in this embodiment, the method for processing intelligent response to a communication call may be applied, but not limited to, to a call assistant application, where the call assistant application is used to assist a call target to record contents of a voice call, for example, the call assistant application may be an auxiliary application for mobile communication, and may also be an auxiliary application for internet communication. The internet communication may be a voice call in instant messaging, such as QQ voice, wechat voice, and the like. The above is an example, and this is not limited in this embodiment.

It should be noted that, in this embodiment, the above-mentioned call meaning may be understood as a kind of summary information, that is, key information is generated by extracting call content information according to a keyword, and the key information is sent to the terminal and can be displayed on a display screen of the terminal. The key information can be understood as summarization of the call content information, so that the user can conveniently and quickly understand the call intention.

The call initiator may communicate with the terminal through a phone number, or may communicate with the terminal through a friend number in instant messaging, for example, communication between a QQ friend and the terminal, which is only an implementation manner and is not limited specifically herein.

It should be noted that, in step S204, the extracting and classifying the call number of the call record, and determining the category attribute of the call number of the call initiator may include: a category attribute of a calling number of a calling-from-party is determined in a database.

For example, telephone numbers with different category attributes are stored in the database in advance, and when a calling party number for communication with the terminal is acquired, the calling party number can be directly compared with the numbers in the database to determine the category attribute of the calling party number.

The account numbers of the QQ friends can be classified in advance, the category attribute of the account numbers of the QQ friends is determined, and the category attribute of the calling party number can be directly obtained according to the QQ account numbers when the terminal is communicated with the QQ friends.

For example, in the related art, when the user receives an incoming call with an unknown number, the user is unwilling to answer the call, and may transfer the call to a telephone answering assistant to complete the call, even if the user misses important information. After the call is finished, the telephone answering assistant sends the recording and text version conversation content of the call to the user. The user needs to read the complete call record, and needs to spend a long time to understand the intention of the caller, and there is an error in converting the call voice information into the text information, that is, the error in converting the voice record may increase the understanding cost of the user.

In this embodiment, the call records may be classified according to the number of the calling party by combining a locally stored number library, and key information extraction may be performed on different call record contents according to the category attribute, and a call meaning (key information) may be output to the terminal. And then the user can avoid reading the complete call record and spending longer time to understand the intention of the caller, and because only the key information can be read, the error when the voice record is converted into the text can be avoided, which possibly increases the understanding cost of the user. That is, in the present embodiment, the user can quickly acquire the intention of the call.

The above scheme may include, but is not limited to, being implemented by a server, a mobile terminal, or an interaction between the server and the mobile terminal.

The above-mentioned scheme implemented by the server and the mobile terminal interactively is described as follows.

The background server stores a call record generated after the call between the terminal and the calling party is carried out.

The mobile terminal acquires a call record from the server; under the condition that the calling party number is found in the number database, the server determines the category attribute of the calling party number; the server acquires a keyword set associated with the category attribute; the server extracts a call conversation meaning from the conversation record according to the keyword set; the server sends the call conversation essentials to the terminal, the call conversation essentials are displayed on a display screen of the mobile terminal, the call records are classified according to the incoming call numbers, the key information is extracted from the call records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the conversation intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the call records in the prior art is solved.

Optionally, in this embodiment, the call record may include a call record that, after passing through the calling party, converts the passing voice information into text information through a voice recognition technology. For example, during the process of passing through the calling party B, the mobile terminal C of the user a records the content of the call with the calling party B, and converts the record into text information through a voice recognition technology.

It should be noted that semantic analysis can be performed on the call content according to an AI (intellectual Intelligence, AI) technology to obtain text information of the call content, so as to extract key information from the text information.

The AI is a theory, method, technique and application system that simulates, extends and expands human intelligence, senses the environment, acquires knowledge and uses the knowledge to obtain the best results using a digital computer or a machine controlled by a digital computer. In other words, artificial intelligence is a comprehensive technique of computer science that attempts to understand the essence of intelligence and produce a new intelligent machine that can react in a manner similar to human intelligence. Artificial intelligence is the research of the design principle and the realization method of various intelligent machines, so that the machines have the functions of perception, reasoning and decision making.

It should be further noted that the call record may be in a voice form, and the key information is extracted from the voice information directly through the AI technology, and the key information is converted into a text form and sent to the user.

Optionally, in this embodiment, after obtaining the call record of the answering assistant, the mobile terminal may obtain the caller number (target incoming call number) at the same time, and classify the incoming call number according to the number marking function in the caller number library. That is, in the case where the calling party number is found in the number database, the category attribute of the calling number of the calling party is determined. The numbers in the number database may be stored according to different categories, and the numbers stored in the number database may be classified into at least: advertising promotion, house property intermediary, bank information, express meal delivery, taxi special cars, and others. For example, in the case where the caller number B is found in the number database, the category attribute of the caller number B is determined to be bank information, that is, the target incoming call number is a bank incoming call.

Optionally, in this embodiment, after determining the category attribute of the caller number, a keyword set associated with the category attribute is obtained, that is, the caller numbers with different category attributes correspond to different combinations of keywords, for example, the category corresponding to the target incoming call number B is bank information, and the keyword set corresponding to the bank information includes: card number, transfer, income, expense, etc. For example, the category attributes of the incoming call number may include, but are not limited to: bank information, taxi information, express information and the like, and a keyword set corresponding to the classification information, as shown in table 1.

TABLE 1

Bank information:	card number	Transferring accounts	Income (R)	Expenditure of	……
						Taxi information:	driver's seat	Position of	In that	Roadside	……
Express delivery information:	goods taking number	Order number	Time of day	Delivery system	……

It should be noted that the keyword sets of the different classification information may be updated periodically. The keywords in the keyword set can be distributed with new configuration through the network, and the updating is kept, so that the method can be applied to more call records.

For example, many users will hear harassing calls from an educational institution, the content of the calls is usually the need to provide no more education, provide educational services, etc., the telephone number can be classified as educational information, educational information is added to the number database, and keywords in the keyword set corresponding to the educational information can include, but are not limited to, "academic calendar", "educational", etc.

Meanwhile, it should be noted that the keywords in the keyword set may be customized as needed, i.e., deleted, added, etc., as needed.

Optionally, in this embodiment, extracting a call conversation meaning from the conversation record according to the keyword set, and outputting the call conversation meaning to the terminal may include:

s1, carrying out semantic analysis processing on the call content to obtain key summary information of the call content;

s2, generating related calling appellation terms according to the category attribute of the calling number;

and S3, performing semantic intelligent generation processing on the key summary information of the call content and the call title term, and outputting a communication call meaning to the terminal.

It should be noted that, in the present embodiment, the order of steps S2 and S3 is not limited, that is, the content of step S3 may be executed first, and then the step S2 may be executed.

Optionally, in this embodiment, determining the category attribute of the call number of the call initiator includes acquiring a number database determining the category attribute of the call number of the initiator; and under the condition of updating the number database, updating the keyword set associated with each category attribute in real time.

Under the condition of updating the number library, the keyword set associated with each category attribute can be updated in real time, and the validity of the extracted call meanings can be further ensured.

Optionally, in this embodiment, extracting the call-to-talk meaning from the call record according to the keyword set may include: and under the condition that at least one keyword contained in the keyword set is found in the call record, extracting the sentence where the keyword is located as the call significance. For example, the call communication meaning, card number: XXXX1234, cost: 20001. that is, the card number information and the amount information paid by the card number are obtained from the displayed call communication meaning.

It should be noted that, extracting the call-to-call meaning from the call record according to the keyword set includes the following scenarios:

1) for example, if the keywords "card number", "transfer", "pay out" and "income" exist in the keyword set, the content of the corresponding part of keywords may be matched, that is, the call meaning exists: card number: xxxxxx, transfer: 1xx element.

2) All keywords in the keyword set may be matched to obtain content in the call record, for example, if there are keywords "card number", "transfer", "pay out" and "income" in the keyword set, the content corresponding to all keywords may be matched, that is, there is a call meaning: card number: xxxxxx, transfer: 1xx yuan, income: 7 xxx-members, cost: 2xxx elements.

3) The keywords in the keyword set do not match related content in the call record, that is, related information corresponding to the keywords does not exist in the call record content. In this case, regular expressions may be employed to extract call-call meanings in the call log.

Optionally, in this embodiment, extracting a call conversation meaning from the conversation content information according to the keyword set may include: and extracting the call communication meanings according to the display template matched with the category attribute. Various complex data can be extracted in a unified way through template display and displayed.

Wherein, extracting the call communication meaning according to the display template matched with the category attribute comprises one of the following steps:

1) and extracting a calling communication meaning in a key value pair form, wherein the display template comprises the key value pair form, taking a keyword set of category attributes as index words in the key value pair, and taking the calling communication meaning extracted according to the keyword set as a numerical value matched with the index words in the key value pair.

2) And extracting the call communication meanings in a card form, wherein the display template comprises the card form, and displaying the keyword set of the category attribute and/or the call communication meanings extracted according to the keyword set in the card.

3) And extracting the call communication meanings in a chart form, wherein the display template comprises the chart form, and displaying the keyword set of the category attribute and/or the call communication meanings extracted according to the keyword set in the chart.

In this embodiment, the call-to-talk meaning can be extracted by one of: in the form of key-value pairs, in the form of cards, in the form of diagrams. In other words, since the incoming call numbers have different category attributes and different call contents, the call meaning can be displayed in a display form adapted to the category attributes. For example, the key of the bank information may be displayed in the form of a key value pair through the record, or may be displayed in the form of a card, as shown in fig. 3, a schematic diagram of the call meaning extracted in the form of a key value pair, and as shown in fig. 4, a schematic diagram of the call meaning displayed in the form of a card. Wherein, under the condition that the target incoming call number is the attribute corresponding to the type of the securities company, the calling communication meanings can be shown in a chart form. Fig. 5 is a schematic diagram of a call meaning shown in the form of a graph. It should also be noted that the call-calling meaning may include, but is not limited to, being presented at the mobile terminal. The mobile terminal may include, but is not limited to, a cell phone, ipad, and the like.

In fig. 3, an index word 31 in the key value pair is shown, the index word has a "card number" and a "expenditure", a numerical value matched with the index word "card number" is "XX", a numerical value matched with the index word "expenditure" is "XXX", and a user can quickly obtain effective information of a call with a target incoming call number by extracting a call meaning in a key value pair manner. Namely, the amount of money spent by the bank card for the consumption is known.

In fig. 4, the calling communication meaning is extracted in the form of a card, so as to visually and vividly obtain effective information of communication with a target incoming call number. Namely, the amount of money spent by the bank card for the consumption is known.

In fig. 5, the income and expenditure of the bank card "XX" in the last half year can be extracted in a chart form, which is beneficial to the user to quickly obtain the financial condition of the last half year. And the month with the most income and the month with the most expenditure. It should be noted that the display of the graph may be a bar graph.

It can also be understood that the extracted call meaning is displayed, if the key information can be extracted, the key information is represented in a simplified manner, including but not limited to cards, tables, and charts, and different categories can be displayed in different display manners, for example, bank information can be displayed in a chart, and express information can be displayed in a card form. Therefore, the technical effect that the user can quickly acquire the call intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the call records in the prior art is solved.

The application scenario of the above scheme of the present application is described by taking an example that a target incoming call is a customer service incoming call of a certain bank.

When a user mobile phone receives an incoming call of an unknown telephone number C, the user finds that the telephone number C is not a normal 11-digit mobile phone number and considers that the incoming call is possibly a harassing call, and the user transfers the incoming call to a telephone answering assistant for conversation. And the telephone answering assistant records the voice content of the call and stores the voice content to the server or the terminal equipment. Or the voice content of the call can be converted into a text form through a voice recognition technology and stored to a server or terminal equipment. The server can match in the number database according to the telephone number C, the telephone number C exists in the database, and the telephone number C is determined to be a certain bank customer service telephone, namely the classification information of the telephone number C is determined to be bank information, so as to obtain a keyword set corresponding to the bank information, the keyword set can include but is not limited to keywords of 'card number', 'income', 'expense', 'transfer' and the like, and under the condition that the keywords of 'card number' and 'expense' exist in the call record, the call meaning of the corresponding keyword, namely the card number, can be extracted: XX, expenditure: xxx elements. And then the call communication meaning can be sent to a mobile phone in a short message mode, the call communication meaning can be displayed in a text mode, and the call communication meaning can also be displayed in a voice mode.

It should be noted that, while sending the call and conversation meaning to the mobile phone, an icon for viewing the original content may be displayed on the mobile phone, where the icon may be in the form of a website link, and the user may hear the conversation voice and/or view all texts of the original conversation content by clicking the icon.

It should be noted that the call records may be sent to the mobile phone, and the call records may be processed on the mobile phone, so as to display the call meaning on the mobile phone. And will not be described in detail herein.

Optionally, in this embodiment, extracting a call conversation meaning from a conversation record according to the keyword set may include: under the condition that each keyword in the keyword set is not found in the call records, a classification regular expression is used for extracting call significance, wherein the classification regular expression is a user-defined attribute keyword, and the user-defined attribute keyword comprises an identity keyword and a place keyword.

In this embodiment, when a certain call content cannot be matched with a keyword, that is, after the classification keyword set fails to be matched, a classification regular expression may be used to extract key information, for example: regular expressions may include, but are not limited to: "i am … …" can extract the caller name, "… …" can extract the target location, etc. And when the key information of the call record can be extracted by using the regular expression, storing the extracted information and performing subsequent display for use.

And under the condition that the call records have no content matched with the keywords, extracting the call meaning from the call records through the classification regular expression.

According to the embodiment provided by the application, the call record generated after the terminal communicates with the call initiator is obtained, wherein the call record comprises the call number information and the call content information of the call initiator; carrying out calling number extraction and classification processing on the call records, and determining the class attribute of the calling number of a calling initiator; acquiring a keyword set associated with category attributes; the method and the device have the advantages that the call conversation meanings are extracted from the conversation records according to the keyword set so as to output the call conversation meanings to the terminal, the conversation records are classified according to the incoming call numbers, the key information is extracted from the conversation records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire the conversation intention from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the conversation records in the prior art is solved.

Optionally, in this embodiment, when outputting the call communication meaning to the terminal, the method may further include: displaying a viewing icon, wherein the viewing icon is used for triggering viewing of an original call record associated with the call significance; and responding to the target operation of the view icon, and displaying the original call record.

The user can obtain the following contents by clicking the view icon:

1) and listening to the whole voice content of the call. When the user checks the meaning of the call communication, the effective information in the communication is not completely acquired, and at the moment, the information can be acquired by listening to all the records of the communication with the calling party.

2) The full text content of the call voice can be viewed. The user may view the entire content of the call.

3) Voice information of the call-call meaning can be heard. That is, the current user is inconvenient to check the call meaning and can listen to the voice information of the call meaning.

As shown in fig. 6, a schematic diagram of a view icon is presented. The calling communication meaning corresponding to the bank information is displayed in the form of short message on the mobile terminal in fig. 6, and is displayed in the form of key value pair, that is, card number: XXXX123, expenditure: 20001. and displaying an icon 61 for viewing the original content under the call communication meaning information, and obtaining all original text information of the whole communication content by clicking and operating the icon and also obtaining all recording information of the whole communication process.

The embodiments provided in the present application are described below with reference to specific embodiments, where the calling number of the calling party is the incoming call of the bank client. As shown in fig. 7, a flow chart for extracting call-to-call meanings from call records and presenting the call-to-call meanings is provided. The process of extracting the meaning of a call session can be seen more clearly in fig. 7. The specific process is as follows:

when a user receives a call from a calling number of a calling party, a telephone answering assistant processes the call to obtain a call record generated after the call is carried out with the calling number of the calling party, text content of the call can be obtained, the calling number of the calling party is classified in a number database, the category attribute of the calling number of the calling party is determined, keywords in a classified keyword set corresponding to the category attribute are obtained, a calling call meaning corresponding to the keywords is extracted, the calling call meaning is sent to a terminal, and then the call record can be displayed on the terminal. In fig. 7, there is a view original icon 71, and by clicking the icon, all original text information of the entire call content can be acquired. And all the recording information of the whole call process can be acquired.

The call record is text content in a conversation form of both call parties, a call meaning is extracted based on the call content, and the text content can be displayed in a key value pair form at the mobile terminal.

Optionally, the application further provides a selectable method for extracting and optimally displaying key information of the call record. As shown in fig. 8, a flowchart of a method for extracting and optimally displaying key information of a call record is shown.

Step S801, start;

step S802, acquiring a call record of a terminal and a call initiator;

the call record is the call record of the terminal and the calling party, and the call record comprises the calling number of the calling party and the call content information of the calling number.

In step S802, the call with the target incoming call number may include, but is not limited to, being completed by a telephone answering assistant, which may send call recordings and text-based conversation content to the user. And then the call record of the text version of the call can be obtained. The call record can be stored in the terminal, and can also be stored in the server.

Step S803, the number of the calling initiator is matched in the number marking library;

the different numbers are labeled in advance, the numbers with different labels are stored in a number labeling library, that is, the numbers with different types of attributes are stored in a number labeling library (which is equivalent to a number database), and the incoming call numbers of the call records are matched in the number labeling library. That is, the numbers in the number tag library are tagged with classification information, and the numbers in the number tag library can be tagged as: bank information, taxi information, express information, and the like. When the incoming call number is successfully matched in the number tag library, a classification message is matched for the incoming call number, that is, the incoming call number is classified. For example, the classification information of the incoming call number may be bank information. It should be noted that the classification information in the number tag library may include a category attribute as described in table 1.

Step S804, judging whether the incoming call number classification is successful; if the matching is successful, step S805 is executed, and if not, step S811 is executed;

in this embodiment, after the server background issues the corresponding call record to the client, the client may classify the phone number of the caller in the call record according to a number tag library stored locally, extract the classification information for subsequent use if the phone number can match the number in the number tag library and has a relevant classification, and end the process of extracting the key information if the phone number cannot match or has no corresponding classification, and the call record does not extract the key information.

Step S805, matching classified accurate keywords;

in step S805, a keyword set associated with the category attribute is obtained according to the classification information, and a keyword corresponding to the classification information is obtained from the keyword set. Wherein, the keywords can match the keywords corresponding to the classification information in table 1.

The method comprises the steps of presetting the statistics of keywords for numbers with different types of attributes, determining the keywords with the occurrence rates larger than a threshold value, storing the determined keywords in a keyword set, and extracting the call and conversation meanings in conversation records according to the keyword set. Different keyword sets correspond to the incoming call numbers with different category attributes.

Step S806, judging whether the matching is successful; if the matching is successful, step S807 is executed, and if not, step S808 is executed;

step S807, extracting key call records (the key call records correspond to call meanings);

step S808, classifying regular expression matching;

step S809, sending the key call record to the terminal and displaying;

in step S809, the server extracts the call key information from the call content information according to the keywords in the keyword set, and sends the keyword information to the terminal, and displays the call key information on the terminal, where the extraction of the call key information can be performed according to different display templates, and different key information forms can be displayed according to different call contents when the terminal displays, so as to facilitate the user to quickly obtain effective information of the call record.

Step S810, judging whether the classification regular expression matching is successful; if the matching is successful, step S807 is executed, and if not, step S811 is executed;

step S811 ends.

That is, after the call records are successfully classified according to the telephone number of the caller (the calling number of the caller), a "classification type" (corresponding to a classification attribute) can be obtained, and the classification keywords of the classification can be obtained by using the classification type, for example, the keywords of the bank classification are: income, expense, card number, etc. And extracting the detailed content of the call record by using the classified keywords, and storing the extracted information for subsequent display.

In step S808, a classification regular expression is obtained according to classification, that is, some call contents may not be matched with the classification keyword, so that after the matching of the classification keyword fails, the classification regular expression may be used to extract the key information, for example: "i am … …" can extract the caller name, "… …" can extract the target location, etc. If the key information of the call record can be extracted by using the regular expression, the extracted information is stored and is used for subsequent display.

The call communication essentials are extracted according to the keywords or the regular expression mode, and the call communication essentials can be simply displayed. That is, if the key information can be extracted, the key information is expressed in a simplified manner, which may include but is not limited to cards, tables, and charts, and different categories may be displayed in different display manners, for example, bank information may be displayed using a chart or a table, and express information may be displayed in a card form.

Through the embodiment provided by the application, when a user reads the call records, the reading cost of the user can be reduced, the user is not easy to miss key information, and the key information is displayed in a simpler form such as a card, a table and a chart, so that the user can read the call records more conveniently.

It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the invention. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required by the invention.

According to another aspect of the embodiment of the present invention, there is also provided a communication call intelligent answer processing apparatus for implementing the communication call intelligent answer processing method. As shown in fig. 9, the intelligent answer processing device for communication call includes: a first acquisition unit 91, a determination unit 93, a second acquisition unit 95, and a processing unit 97.

The first obtaining unit 91 is configured to obtain a call record generated after the terminal communicates with the call initiator, where the call record includes call number information and call content information of the call initiator.

The determining unit 93 is configured to perform call number extraction and classification processing on the call records, and determine a category attribute of the call number of the call initiator.

A second obtaining unit 95, configured to obtain a keyword set associated with the category attribute.

The extracting unit 97 is configured to extract a call meaning from the call record according to the keyword set, and output the call meaning to the terminal.

The call record can be stored in a server and/or a mobile terminal. The call log may be in voice and/or text form. The number database stores different classes of numbers, each number having different class attributes, which may be a set storing different class attributes, where there are multiple phone numbers in the set. For example, the number database stores a number set of 3 categories, that is, a set of categories representing bank information, and the set of bank category attributes includes: the customer number corresponding to the bank A and the customer service number corresponding to the bank B, and when the target incoming call number is the customer service number of the bank A, the category attribute of the target incoming call number is bank information.

The keywords in the keyword set can be updated, deleted and added.

Optionally, the scheme in this embodiment may be processed by a server, may be processed by a mobile terminal, and may also be processed by the server and the mobile terminal interactively.

The above embodiment is explained as follows, taking a server as an example.

A first obtaining unit 91 in the server obtains a call record generated after a terminal communicates with a call initiator, wherein the call record includes call number information and call content information of the call initiator; the determining unit 93 performs call number extraction and classification processing on the call records, and determines the category attribute of the call number of the call initiator; the second obtaining unit 95 obtains a keyword set associated with the category attribute; the extraction unit 97 extracts a call meaning from the call record based on the keyword set, and outputs the call meaning to the terminal. The method and the device have the advantages that the call records are classified according to the incoming call numbers, the key information is extracted from the call records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire call intentions from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the call records in the prior art is solved.

Optionally, in this embodiment, the extracting unit 97 may include:

the first extraction module is used for extracting the sentence where the keyword is located as the call conversation meaning under the condition that at least one keyword contained in the keyword set is found in the call record. For example, the call communication meaning, card number: XXXX1234, cost: 20001. that is, the card number information and the amount information paid by the card number are obtained from the displayed call communication meaning.

And the second extraction module is used for extracting the call key meanings by using a classification regular expression under the condition that each key word in the key word set is not found in the call records, wherein the classification regular expression is a self-defined attribute key word, and the self-defined attribute key word comprises an identity key word and a place key word.

The classification regular expressions are obtained according to classification, namely, some call contents may not be matched with the classification keywords, so that after the classification keywords are failed to be matched, the classification regular expressions can be used for extracting key information, for example: "i am … …" can extract the caller name, "… …" can extract the target location, etc. If the key information of the call record can be extracted by using the regular expression, the extracted information is stored and is used for subsequent display.

Optionally, in this embodiment, the extracting unit 97 may include:

and the extraction module is used for extracting the call communication meanings according to the display template matched with the category attribute.

Wherein the extraction module may comprise one of:

the first extraction sub-module is used for extracting call communication meanings in a key value pair mode, wherein the display template comprises the key value pair mode, a key word set of category attributes is used as index words in the key value pair, and the call communication meanings extracted according to the key word set are used as numerical values matched with the index words in the key value pair.

And the second extraction sub-module is used for extracting the call communication meanings in the form of a card, wherein the display template comprises the form of the card, and the keyword set of the category attribute and/or the call communication meanings extracted according to the keyword set are displayed in the card.

And the third extraction sub-module is used for extracting the call communication meanings in a chart form, wherein the display template comprises the chart form, and the keyword set of the category attribute and/or the call communication meanings extracted according to the keyword set are displayed in the chart.

The call communication essentials are extracted according to the keywords or the regular expression mode, and the call communication essentials can be simply displayed. That is, if the key information can be extracted, the key information is expressed in a simplified manner, which may include but is not limited to cards, tables, and charts, and different categories may be displayed in different display manners, for example, bank information may use charts, and express information may be displayed in a card form.

Optionally, in this embodiment, the apparatus may further include:

the first display unit is used for displaying a viewing icon when a call communication meaning is output to the terminal, wherein the viewing icon is used for triggering viewing of an original call record associated with the call communication meaning;

and the second display unit is used for responding to the target operation of the view icon and displaying the original call record.

Optionally, in this embodiment, the apparatus may further include:

and the updating unit is used for updating the keyword set associated with each category attribute in real time under the condition of updating the number database after the call communication meaning is output to the terminal.

Through the embodiment provided by the application, the first obtaining unit 91 obtains the call record generated after the terminal communicates with the call initiator, wherein the call record includes the call number information and the call content information of the call initiator; the determining unit 93 performs call number extraction and classification processing on the call records, and determines the category attribute of the call number of the call initiator; the second obtaining unit 95 obtains a keyword set associated with the category attribute; the extraction unit 97 extracts a call meaning from the call record based on the keyword set, and outputs the call meaning to the terminal. The method and the device have the advantages that the call records are classified according to the incoming call numbers, the key information is extracted from the call records of different types according to different keywords, and the key information is displayed, so that the technical effect that a user can quickly acquire call intentions from the key information is achieved, and the technical problem that effective information cannot be quickly acquired from the call records in the prior art is solved.

According to another aspect of the embodiment of the present invention, there is also provided an electronic device for implementing the above-mentioned intelligent answer processing method for a communication call, where the electronic device may be a terminal device or a server shown in fig. 1. The present embodiment takes the electronic device as a server as an example for explanation. As shown in fig. 10, the electronic device comprises a memory 1002 and a processor 1004, the memory 1002 having stored therein a computer program, the processor 1004 being arranged to execute the steps of any of the method embodiments described above by means of the computer program.

Optionally, in this embodiment, the electronic device may be located in at least one network device of a plurality of network devices of a computer network.

Optionally, in this embodiment, the processor may be configured to execute the following steps by a computer program:

s1, acquiring a call record generated after the terminal communicates with the call initiator, wherein the call record comprises call number information and call content information of the call initiator;

s2, extracting and classifying the call number of the call record, and determining the class attribute of the call number of the call initiator;

s3, acquiring a keyword set associated with the category attribute;

and S4, extracting the call meaning from the call record according to the keyword set so as to output the call meaning to the terminal.

Alternatively, it can be understood by those skilled in the art that the structure shown in fig. 10 is only an illustration, and the electronic device may also be a terminal device such as a smart phone (e.g., an Android phone, an iOS phone, etc.), a tablet computer, a palmtop computer, a Mobile Internet Device (MID), a PAD, and the like. Fig. 10 is a diagram illustrating a structure of the electronic device. For example, the electronics may also include more or fewer components (e.g., network interfaces, etc.) than shown in FIG. 10, or have a different configuration than shown in FIG. 10.

The memory 1002 may be used to store software programs and modules, such as program instructions/modules corresponding to the method and apparatus for processing an intelligent response to a communication call in the embodiment of the present invention, and the processor 1004 executes various functional applications and data processing by running the software programs and modules stored in the memory 1002, that is, implements the method for processing an intelligent response to a communication call. The memory 1002 may include high-speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 1002 may further include memory located remotely from the processor 1004, which may be connected to the terminal over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof. The memory 1002 may be specifically, but not limited to, used to store information such as call content information, incoming call numbers, number databases, keyword sets, call meanings, and regular expressions. As an example, as shown in fig. 10, the memory 1002 may include, but is not limited to, a first obtaining unit 91, a determining unit 93, a second obtaining unit 95, and an extracting unit 97 in the communication call intelligent response processing apparatus. In addition, other module units in the communication call intelligent answer processing apparatus may also be included, but are not limited to, and are not described in detail in this example.

Optionally, the above-mentioned transmission device 1006 is used for receiving or sending data via a network. Examples of the network may include a wired network and a wireless network. In one example, the transmission device 1006 includes a Network adapter (NIC) that can be connected to a router via a Network cable and other Network devices so as to communicate with the internet or a local area Network. In one example, the transmission device 1006 is a Radio Frequency (RF) module, which is used for communicating with the internet in a wireless manner.

In addition, the electronic device further includes: a display 1008 for displaying the above call communication meanings; and a connection bus 1010 for connecting the respective module parts in the above-described electronic apparatus.

In other embodiments, the terminal device or the server may be a node in a distributed system, where the distributed system may be a blockchain system, and the blockchain system may be a distributed system formed by connecting a plurality of nodes through a network communication. Nodes can form a Peer-To-Peer (P2P, Peer To Peer) network, and any type of computing device, such as a server, a terminal, and other electronic devices, can become a node in the blockchain system by joining the Peer-To-Peer network.

According to an aspect of the application, a computer program product or computer program is provided, comprising computer instructions, the computer instructions being stored in a computer readable storage medium. The computer instructions are read by a processor of a computer device from a computer-readable storage medium, and the computer instructions are executed by the processor to cause the computer device to perform the method provided in the above-described aspect of communication call intelligent response processing or in the various alternative implementations of communication call intelligent response processing. Wherein the computer program is arranged to perform the steps of any of the above method embodiments when executed.

Alternatively, in the present embodiment, the above-mentioned computer-readable storage medium may be configured to store a computer program for executing the steps of:

s3, acquiring a keyword set associated with the category attribute;

Alternatively, in this embodiment, a person skilled in the art may understand that all or part of the steps in the methods of the foregoing embodiments may be implemented by a program instructing hardware associated with the terminal device, where the program may be stored in a computer-readable storage medium, and the storage medium may include: flash disks, Read-Only memories (ROMs), Random Access Memories (RAMs), magnetic or optical disks, and the like.

The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.

The integrated unit in the above embodiments, if implemented in the form of a software functional unit and sold or used as a separate product, may be stored in the above computer-readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing one or more computer devices (which may be personal computers, servers, network devices, etc.) to execute all or part of the steps of the method according to the embodiments of the present invention.

In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

In the several embodiments provided in the present application, it should be understood that the disclosed client may be implemented in other manners. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one type of division of logical functions, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.

Claims

1. An intelligent answer processing method for a communication call, comprising:

acquiring a call record generated after a terminal communicates with a call initiator, wherein the call record comprises call number information and call content information of the call initiator;

carrying out calling number extraction and classification processing on the call records, and determining the category attribute of the calling number of the calling initiator;

acquiring a keyword set associated with the category attribute;

and extracting a call communication meaning from the call record according to the keyword set, and outputting the call communication meaning to the terminal.

2. The method of claim 1, wherein the extracting a communication call meaning from the call record according to the keyword set and outputting the communication call meaning to the terminal comprises:

and under the condition that at least one keyword contained in the keyword set is found in the call record, extracting a sentence where the keyword is located as the call significance.

3. The method of claim 1, wherein the extracting a call meaning from the call record according to the keyword set and outputting the call meaning to the terminal comprises:

and under the condition that each keyword in the keyword set is not found in the call record, extracting the call essentials by using a classification regular expression, wherein the classification regular expression is a self-defined attribute keyword, and the self-defined attribute keyword comprises an identity keyword and a place keyword.

4. The method of claim 1, wherein outputting the call significance to the terminal comprises:

and extracting the call communication meanings according to the display template matched with the category attribute.

5. The method of claim 4, wherein said extracting said call-to-talk meaning according to said presentation template matching said category attribute comprises one of:

extracting the call communication meanings in a key value pair form, wherein the display template comprises the key value pair form, taking the keyword set of the category attribute as an index word in the key value pair, and taking the call communication meanings extracted according to the keyword set as a numerical value matched with the index word in the key value pair;

extracting the call communication essentials in a card form, wherein the display template comprises the card form, and displaying the keyword set of the category attribute and/or the call communication essentials extracted according to the keyword set in the card;

and extracting the call communication meanings in a chart form, wherein the display template comprises the chart form, and the keyword set of the category attribute and/or the call communication meanings extracted according to the keyword set are displayed in the chart.

6. The method of claim 1, further comprising, when outputting the call conversation significance to the terminal:

displaying a view icon, wherein the view icon is used for triggering the view of the original call record associated with the call significance;

and responding to the target operation of the view icon, and displaying the original call record.

7. The method of claim 1, wherein extracting a call meaning from the call record according to the keyword set, and outputting the call meaning to the terminal comprises:

performing semantic analysis processing on the call content on the call record to acquire key summary information of the call content;

generating a related calling appellation term according to the category attribute of the calling number;

and carrying out semantic intelligent generation processing on the key summary information of the call content and the call title term, and outputting a communication call meaning to the terminal.

8. The method of any of claims 1 to 7, wherein determining a category attribute of a calling number of the calling-from-party comprises:

acquiring a number database for determining the category attribute of the calling number of the initiator;

and under the condition of updating the number database, updating the keyword set associated with each category attribute in real time.

9. An intelligent answering device for a communication call, comprising:

the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring a communication call intelligent answering call record generated after a terminal communicates with a call initiator, and the call record comprises call number information and call content information of the call initiator;

the determining unit is used for extracting and classifying the calling number of the call record and determining the class attribute of the calling number of the calling initiator;

the second acquisition unit is used for acquiring the keyword set associated with the category attribute;

and the extracting unit is used for extracting a call communication meaning from the communication record according to the keyword set and outputting the call communication meaning to the terminal.

10. The apparatus of claim 9, wherein the extraction unit comprises:

and the first extraction module is used for extracting the sentence where the keyword is located as the call conversation meaning under the condition that at least one keyword contained in the keyword set is found in the call record.

11. The apparatus of claim 9, wherein the extraction unit comprises:

a second extraction module, configured to extract the call key significance using a classification regular expression under the condition that each keyword in the keyword set is not found in the call record, where the classification regular expression is a custom attribute keyword, and the custom attribute keyword includes an identity keyword and a location keyword.

12. The apparatus of claim 9, wherein the extraction unit comprises:

13. The apparatus of claim 12, wherein the extraction module comprises one of:

the first extraction sub-module is used for extracting the call communication meanings in a key value pair mode, wherein the display template comprises the key value pair mode, the keyword set of the category attribute is used as an index word in the key value pair, and the call communication meanings extracted according to the keyword set are used as a numerical value matched with the index word in the key value pair;

a second extraction sub-module, configured to extract the call communication essentials in a form of a card, where the presentation template includes the form of the card, and presents the keyword set of the category attribute and/or the call communication essentials extracted according to the keyword set in the card;

and the third extraction sub-module is used for extracting the call communication essentials in a chart form, wherein the display template comprises the chart form, and the keyword set of the category attribute and/or the call communication essentials extracted according to the keyword set are displayed in the chart.

14. A computer-readable storage medium, comprising a stored program, wherein the program when executed performs the method of any one of claims 1 to 8.

15. An electronic device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to execute the method of any of claims 1 to 8 by means of the computer program.