CN112287829A - Restaurant information management method, restaurant information management device and computer-readable storage medium - Google Patents
Restaurant information management method, restaurant information management device and computer-readable storage medium Download PDFInfo
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- CN112287829A CN112287829A CN202011179780.2A CN202011179780A CN112287829A CN 112287829 A CN112287829 A CN 112287829A CN 202011179780 A CN202011179780 A CN 202011179780A CN 112287829 A CN112287829 A CN 112287829A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V20/00—Scenes; Scene-specific elements
- G06V20/10—Terrestrial scenes
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/29—Geographical information databases
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/21—Design or setup of recognition systems or techniques; Extraction of features in feature space; Blind source separation
- G06F18/214—Generating training patterns; Bootstrap methods, e.g. bagging or boosting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
- G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
- G06F18/2413—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on distances to training or reference patterns
- G06F18/24133—Distances to prototypes
- G06F18/24137—Distances to cluster centroïds
- G06F18/2414—Smoothing the distance, e.g. radial basis function networks [RBFN]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The invention provides a restaurant information management method, a restaurant information management device and a computer-readable storage medium, wherein the restaurant information management method comprises the following steps: acquiring a current image of the interior of the restaurant; identifying a current image by using an image identification model, and obtaining current dining table use information of a dining room; and outputting the current dining table use information. For restaurant managers, the dining table use information can avoid the tedious steps of patrol staff in a restaurant and intercommunication notification, and meanwhile, cleaning staff in the restaurant can also know which dining table needs to be cleaned according to the dining table use condition, so that the table top of the corresponding dining table is cleaned in time, and the complicated communication steps among the patrol staff, the restaurant managers and the cleaning staff are avoided. For customers, the dining table use information can timely feed back the dining position occupation condition of the dining room to the customers, so that the customers can have visual understanding on the use condition of the dining room, the customers are prevented from waiting for a long time under the unknown condition, and the dysphoria of the customers is reduced.
Description
Technical Field
The present invention relates to the field of restaurant management technologies, and in particular, to a restaurant information management method, a restaurant information management apparatus, and a computer-readable storage medium.
Background
Traditional waiting forms of stores mainly rely on staff to patrol, traditional modes such as talkback go to transmit synchronous information, need to have the staff of arranging the table position, card-issuing staff, clear card number staff, pass dish group, but several kinds of work such as waiter cooperate each other to accomplish the waiting information, if which link goes wrong, can influence the waiting rhythm of stores, thereby influence the platform turnover efficiency in dining room, the waiting time of having dinner of customer is artificially prolonged, cause the mood that the customer has a dinner and waits for the in-process to appear irritated, and then influence the mood of having dinner.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art or the related art.
To this end, a first aspect of the present invention provides a restaurant information management method.
A second aspect of the present invention provides an information management apparatus for a restaurant.
A third aspect of the invention proposes a computer-readable storage medium.
In view of the above, a first aspect of the present invention provides an information management method for a restaurant, the information management method for a restaurant including: acquiring a current image of the interior of the restaurant; identifying a current image by using an image identification model, and obtaining current dining table use information of a dining room; and outputting the current dining table use information.
According to the restaurant information management method, a dining table used by a customer for dining is placed in the restaurant, an image acquisition device capable of acquiring the internal image of the restaurant is further arranged in the restaurant, and the information acquired by the image acquisition device can be used for providing convenience information for the customer and restaurant managers. Specifically, the information management method of the restaurant includes the steps of obtaining a current image of the interior of the restaurant, enabling the current image to cover an area corresponding to at least one dining table, driving the current image into an image recognition model to recognize current dining table use information corresponding to the current image, and finally outputting the dining table use information to customers and restaurant managers for use, wherein the dining table use information can include the number of dining people of the dining table and the state of a table top.
According to the management method, the dining table use information is obtained by identifying the current image inside the dining room, so that a customer and a restaurant manager can obtain the dining table use condition inside the dining room at the first time by means of the management method, for the restaurant manager, the customer can be guided to the corresponding dining table in time according to the output dining table use information, the tedious steps of patrol staff in the dining room for patrol and intercommunication notification are omitted, meanwhile, a cleaning staff in the dining room can know which dining table needs to be cleaned according to the dining table use condition, the table top of the corresponding dining table is cleaned in time, and the complicated communication steps among the patrol staff, the restaurant manager and the cleaning staff are omitted. For customers, the dining table use information can timely feed back the dining position occupation condition of the dining room to the customers, so that the customers can have visual understanding on the use condition of the dining room, the customers are prevented from waiting for a long time under the unknown condition, and the dysphoria of the customers is reduced. The restaurant information management method in the technical scheme realizes the technical effects of optimizing restaurant information processing modes, improving restaurant operation efficiency, shortening customer waiting time and improving customer satisfaction.
In addition, the restaurant information management method provided by the invention can also have the following additional technical characteristics:
in the above technical solution, before the step of recognizing the current image by using the image recognition model, the restaurant information management method further includes: acquiring a preset neural network model, and acquiring a preset restaurant internal image and table state data corresponding to the internal image; generating a corresponding training set through the restaurant internal image and the dining table state data, and training the neural network model through the training set; and establishing an image recognition model according to the neural network model.
In the technical scheme, how to establish the image recognition model is defined. Specifically, before the current image is identified by using the image identification model, a preset neural network model is obtained, and the neural network model has the capabilities of identifying the image and extracting image elements, and simultaneously obtains a large amount of restaurant internal images and table state data corresponding to each internal image. And then, constructing a corresponding training set according to the obtained restaurant internal images and the corresponding table state data, wherein the training set comprises each internal image and the corresponding table state, inputting the training set into a neural network model after the establishment of the training set is completed, gradually improving the image recognition capability of the neural network through recognizing the training set, and finally establishing an image recognition model according to the trained neural network model so as to meet the recognition requirement of the current image in the restaurant. By acquiring and training the neural network model, the trained neural network model has the capability of automatically analyzing the dining table use information according to the internal images of the dining room, and the training process of the training set can improve the reliability and accuracy of information identification, so that the intelligent degree and the automatic degree of the information management method are improved, the reliability of the management method is improved, and the technical effect of improving the working and operating efficiency of the dining room is improved.
Wherein, the number of the internal images of the training concentrated restaurant is more than or equal to 30000, and the identification reliability and accuracy of the trained neural network model can be ensured only by a sufficient number of training samples. The method comprises the steps that a training set and a test set are further arranged, the training set is input into a neural network model which is trained before an image recognition model is established according to a neural network, the recognition accuracy rate of the neural network model for the test set is obtained, and when the accuracy rate is higher than 99%, the neural network model is determined to be trained completely and can be used for establishing the image recognition model. Therefore, the recognition reliability and accuracy of the image recognition model are further improved.
In any of the above technical solutions, after the step of outputting the current table usage information, the restaurant information management method further includes: determining a table identifier corresponding to the current image; and determining the dining table use state of the dining table corresponding to the dining table identification according to the current dining table use information.
In the technical scheme, each acquired current image comprises a table identifier, and the table identifier can reflect the corresponding relationship between the current image and the table. After the current table use information is output according to the current image, the information management method of the dining room extracts the table identification corresponding to each current image, and then determines the table use state of the table corresponding to the table identification according to the current table use information. By extracting the table identifier corresponding to the current image, the table usage information identified by the image recognition model may be associated with the corresponding table. The dining table using state is determined through the dining table identification and the dining table using information, so that more visual and reliable information can be provided for customers and dining table managers, and the dining table using state comprises each dining table number and the corresponding dining table using state, such as a to-be-set state, a to-be-received state, a to-be-guest state or a dining state. For restaurant managers, the table usage status can more directly and accurately guide restaurant managers to assign restaurant tasks and guide customers to take seats. For customers, the dining table use state information can more intuitively and accurately reflect the states of all dining tables in a dining room for the users so as to estimate the predicted waiting time and reduce the dysphoric mood caused by blindness. And further, the technical effects of optimizing the information management method, improving the operation efficiency of the restaurant and improving the satisfaction degree of customers are achieved.
In any one of the above technical solutions, the current table usage information includes the number of customers and the table top state of the table corresponding to the current image, and the step of determining the table usage state of the table corresponding to the table identifier according to the current table usage information specifically includes: determining the service state of the dining table to be a guest-ready state based on that the number of customers is equal to zero and the state of the table top is that orderly tableware is arranged; determining the service state of the dining table as a table waiting state based on the fact that the number of customers is equal to zero and the state of the table top is empty; determining the service state of the dining table as a state to be received based on the condition that the number of customers is equal to zero and the table top state is that messy tableware and/or dishes are placed; and determining the dining table using state as the dining state based on the condition that the number of the customers is larger than zero or the table top state is that dishes are placed on the table top.
In the technical scheme, specific limitation is made on the current dining table use information identified by the image identification model, the current dining table use information comprises the number of customers and the desktop state of a dining table corresponding to the current image, the number of customers is the number of customers having dinner near the dining table for a long time, the desktop state is the table surface state of the dining table corresponding to the current image, and the current dining table use information can be specifically the state corresponding to tableware and whether the tableware is placed. The technical scheme also defines how to determine the dining table use state corresponding to the dining table identification according to the current dining table use information, and specifically comprises the following steps: when the number of output customers is equal to zero and the table top is in a neat state, the table is reflected that no one has a dinner and the table top can receive customers, so that the service state of the table is determined to be a customer-receiving state; when the number of output customers is equal to zero and the desktop state is an empty table, the dining table is reflected that no person has a meal and no tableware is placed on the table top, so that the dining table is determined to be in a table-placing state, the table-placing state reflects that the current dining table needs to place the necessary articles (tableware, seasoning boxes, green plants, ornaments and the like) for the meal before the customers can be received, and restaurant managers can allocate restaurant table-placing tasks to restaurant service staff based on the table-placing state; when the number of the customers continuously output in the preset time period is equal to zero, and the desktop state is that messy tableware is placed and/or dishes are placed, the current dining table use state is determined to be a station receiving state, the station receiving state reflects that the customers in the previous batch of the dining table have finished dining, the customers in the next batch can be received after the table surface needs to be cleaned, and the restaurant manager can allocate restaurant station receiving tasks to restaurant service staff based on the station receiving state; when the number of the customers is larger than zero or dishes are placed on the table top, the fact that the customers eat at the dining table currently is indicated, and therefore the use state of the dining table is determined to be the dining state. Through determining the service state of the dining table, more visual and accurate information can be fed back to the customer and the manager, the customer and the manager can conveniently control the actual state of the dining room, the information management method is optimized, and the practicability and the reliability of the information management method are improved.
Wherein, when the customer quantity that image recognition model discerns the dining table and correspond, can confirm the dwell time of the customer near this dining table according to a plurality of images, after dwell time is greater than predetermineeing dwell time length, confirm that this customer belongs to the customer of having dinner at this dining table, otherwise when dwell time is less than predetermineeing dwell time length, do not count this customer into customer's quantity statistics to avoid the all the other dining table customers of this dining table of approach to disturb the recognition result, ensure the accuracy and reliability of gained dining table user state.
In any of the above technical solutions, before acquiring the current image of the interior of the restaurant, the restaurant information management method further includes: determining a map of the restaurant according to the drawing file of the restaurant, wherein the map comprises the dining table position of the dining table and the number of diners corresponding to the dining table; and displaying the using state of the table at the table position corresponding to the table identification on the map.
In the technical scheme, before the current image of the interior of the restaurant is obtained, the information management method of the restaurant can also determine a map of the restaurant according to the drawing file of the restaurant, and the positions of the tables and the number of diners corresponding to the tables are marked on the map. And then, displaying the using state of the dining table and the corresponding number of the people having dinner on the corresponding position of the dining table on the map according to the table identification, thereby obtaining the map displaying the relative position of each dining table in the dining room, the number of the people having dinner and the current using state of each dining table. For restaurant managers, the map can provide convenience conditions for the managers to distribute restaurant tasks, and the customer waiting speed is increased. For customers, the map can enable the customers to analyze the general state of the restaurant by themselves without frequently inquiring about restaurant workers, reduce the fidgetiness of the customers during waiting, enable the customers to go to the dining tables allocated by restaurant managers by themselves under the guidance of the map, simplify the customer waiting program and improve the operation efficiency of the restaurant.
The drawing file of the restaurant can be a restaurant CAD (Computer Aided Design) file, and after the import of the CAD file is completed, a user can label the key information on the basis of the CAD file to extract the map information. Such as restaurant profile, table location, and customer waiting area. And the CAD file also comprises the shape of the dining table, the number of the guests at the dining table, the number of the dining table and other information.
In any of the above technical solutions, the method for managing information of a restaurant, where the map includes a plurality of dining areas, and any dining area includes a plurality of dining tables, further includes: determining the occupancy rate of the dining tables in any dining area, wherein the occupancy rate is the ratio of the number of the dining tables in the dining area in the dining state to the total number of the dining tables in the dining area; generating push information aiming at the dining area with the lowest occupancy rate; wherein, the push information comprises the number of the dining table.
In the technical scheme, the information management method of the restaurant is further detailed. Specifically, a plurality of dining areas are pre-divided on the map, and a plurality of dining tables are distributed in each dining area, the information management method can calculate the occupancy rate of the dining table corresponding to any dining area in real time, specifically calculate the ratio of the number of the dining tables in the dining state to the total number of the dining tables in the dining area, and when the occupancy rate reaches 100%, reflect that more customers cannot be received in the area. After the calculation of the occupancy rates corresponding to the dining areas is completed, the occupancy rates of the dining areas are compared, the push information of the dining areas with the lowest occupancy rates is generated, the push information specifically comprises the dining table number of the push, and managers can guide customers to go to the corresponding dining table for dining according to the push information, so that the fine management and the digital management of the dining room are realized, the reasonable regulation and control of the load of the dining room are avoided, the optimized information management method is realized, the running reasonability and the running reliability of the dining room are improved, and the running efficiency of the dining room is accelerated.
In any of the above technical solutions, the restaurant information management method further includes: in response to the selection operation, determining a target table corresponding to the selection operation; and generating a travel route for going to the table position corresponding to the target table on the map.
In the technical solution, the information management method for the restaurant may further receive a selection operation of the customer, determine a target table corresponding to the selection operation after receiving the selection operation of the customer, and then generate a travel route to a table position corresponding to the target table on the map. Therefore, the customer can go to the corresponding dining table for dining according to the traveling route. On the one hand, the demand of restaurant wait personnel is reduced, the restaurant operation cost is reduced, on the other hand, the crowdedness of the restaurant is reduced, a large number of wait personnel are prevented from occupying restaurant aisle resources, and a good dining environment is provided for customers. Further, the information management method is optimized, the reasonability and the reliability of restaurant operation are improved, and the technical effect of using experience of customers is improved.
In any of the above technical solutions, the step of obtaining the current image of the interior of the restaurant specifically includes: acquiring a current image of the interior of the restaurant at predetermined time intervals; and deleting the current image based on the similarity between the current image and the previous image being more than or equal to 90%.
In this solution, it is defined how to obtain a current image of the interior of the restaurant. Specifically, current images inside the restaurant are obtained at preset time intervals, after any current image is obtained, similarity comparison is carried out between the current image and the image obtained at the previous time node, if the similarity is larger than or equal to 90%, the current image is determined not to be updated, the current image is deleted immediately, otherwise, if the similarity is smaller than 90%, the current image is determined to reflect updating information, and the current image is led into an image recognition model immediately. The technical scheme realizes the noise reduction of the current image, and avoids the image with too high repetition degree from occupying too much information processing resources, thereby reducing the processing burden of the system and improving the efficiency of information management.
A second aspect of the present invention provides an information management apparatus for a restaurant, the information management apparatus for a restaurant including: a memory having a computer program stored thereon; a processor configured to implement the restaurant information management method according to any one of the above-mentioned embodiments when executing the computer program.
This technical means defines an information management apparatus that can implement the restaurant information management method according to any one of the above technical means. The restaurant information management device can push information to the front desk service equipment of the restaurant and can also push information to the mobile terminals of restaurant service personnel and customers. The information management device can achieve the beneficial effects of the information management method in any of the above technical solutions, and details are not repeated here.
A third aspect of the present invention provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements a restaurant information management method according to any one of the above-described aspects.
Additional aspects and advantages of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 shows one of the flow charts of an information management method of a restaurant according to one embodiment of the present invention;
FIG. 2 illustrates a second flow chart of a restaurant information management method according to an embodiment of the present invention;
FIG. 3 shows a third flowchart of a restaurant information management method according to an embodiment of the invention;
FIG. 4 shows a fourth flowchart of a restaurant information management method, according to one embodiment of the present invention;
FIG. 5 shows a fifth flowchart of a restaurant information management method, according to one embodiment of the present invention;
FIG. 6 shows a sixth flowchart of a restaurant information management method, according to one embodiment of the present invention;
fig. 7 is a block diagram showing the construction of an information management apparatus of a restaurant according to an embodiment of the present invention;
fig. 8 shows a seventh flowchart of an information management method of a restaurant according to an embodiment of the present invention.
Wherein, the correspondence between the reference numbers and the names of the components in fig. 7 is:
700 restaurant information management means, 702 memory, 704 processor.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a more particular description of the invention will be rendered by reference to the appended drawings. It should be noted that the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, however, the present invention may be practiced in other ways than those specifically described herein, and therefore the scope of the present invention is not limited by the specific embodiments disclosed below.
An information management method of a restaurant, an information management apparatus of a restaurant, and a computer-readable storage medium according to some embodiments of the present invention are described below with reference to fig. 1 to 8.
The first embodiment is as follows:
fig. 1 shows one of flowcharts of an information management method of a restaurant according to an embodiment of the present invention, and specifically, the information management method of a restaurant includes:
and step 106, outputting the current dining table use information.
According to the restaurant information management method, a dining table used by a customer for dining is placed in the restaurant, an image acquisition device capable of acquiring the internal image of the restaurant is further arranged in the restaurant, and the information acquired by the image acquisition device can be used for providing convenience information for the customer and restaurant managers. Specifically, the information management method of the restaurant includes the steps of obtaining a current image of the interior of the restaurant, enabling the current image to cover an area corresponding to at least one dining table, driving the current image into an image recognition model to recognize current dining table use information corresponding to the current image, and finally outputting the dining table use information to customers and restaurant managers for use, wherein the dining table use information can include the number of dining people of the dining table and the state of a table top.
According to the management method, the dining table use information is obtained by identifying the current image inside the dining room, so that a customer and a restaurant manager can obtain the dining table use condition inside the dining room at the first time by means of the management method, for the restaurant manager, the customer can be guided to the corresponding dining table in time according to the output dining table use information, the tedious steps of patrol staff in the dining room for patrol and intercommunication notification are omitted, meanwhile, a cleaning staff in the dining room can know which dining table needs to be cleaned according to the dining table use condition, the table top of the corresponding dining table is cleaned in time, and the complicated communication steps among the patrol staff, the restaurant manager and the cleaning staff are omitted. For customers, the dining table use information can timely feed back the dining position occupation condition of the dining room to the customers, so that the customers can have visual understanding on the use condition of the dining room, the customers are prevented from waiting for a long time under the unknown condition, and the dysphoria of the customers is reduced. The restaurant information management method in the embodiment achieves the technical effects of optimizing restaurant information processing modes, improving restaurant operation efficiency, shortening customer waiting time and improving customer satisfaction.
Example two:
fig. 2 shows a second flowchart of the restaurant information management method according to the embodiment of the present invention, and specifically, before the step of identifying the current image by using the image identification model, the restaurant information management method further includes:
and step 206, establishing an image recognition model according to the neural network model.
In this embodiment, how to build the image recognition model is defined. Specifically, before the current image is identified by using the image identification model, a preset neural network model is obtained, and the neural network model has the capabilities of identifying the image and extracting image elements, and simultaneously obtains a large amount of restaurant internal images and table state data corresponding to each internal image. And then, constructing a corresponding training set according to the obtained restaurant internal images and the corresponding table state data, wherein the training set comprises each internal image and the corresponding table state, inputting the training set into a neural network model after the establishment of the training set is completed, gradually improving the image recognition capability of the neural network through recognizing the training set, and finally establishing an image recognition model according to the trained neural network model so as to meet the recognition requirement of the current image in the restaurant. By acquiring and training the neural network model, the trained neural network model has the capability of automatically analyzing the dining table use information according to the internal images of the dining room, and the training process of the training set can improve the reliability and accuracy of information identification, so that the intelligent degree and the automatic degree of the information management method are improved, the reliability of the management method is improved, and the technical effect of improving the working and operating efficiency of the dining room is improved.
Wherein, the number of the internal images of the training concentrated restaurant is more than or equal to 30000, and the identification reliability and accuracy of the trained neural network model can be ensured only by a sufficient number of training samples. The method comprises the steps that a training set and a test set are further arranged, the training set is input into a neural network model which is trained before an image recognition model is established according to a neural network, the recognition accuracy rate of the neural network model for the test set is obtained, and when the accuracy rate is higher than 99%, the neural network model is determined to be trained completely and can be used for establishing the image recognition model. Therefore, the recognition reliability and accuracy of the image recognition model are further improved.
Example three:
fig. 3 is a third flowchart of an information management method for a restaurant according to an embodiment of the present invention, and specifically, after the step of outputting the current table usage information, the information management method for a restaurant further includes:
and step 304, determining the table use state of the table corresponding to the table identification according to the current table use information.
In this embodiment, each of the acquired current images includes a table identifier, and the table identifier may reflect a corresponding relationship between the current image and the table. After the current table use information is output according to the current image, the information management method of the dining room extracts the table identification corresponding to each current image, and then determines the table use state of the table corresponding to the table identification according to the current table use information. By extracting the table identifier corresponding to the current image, the table usage information identified by the image recognition model may be associated with the corresponding table. The dining table using state is determined through the dining table identification and the dining table using information, so that more visual and reliable information can be provided for customers and dining table managers, and the dining table using state comprises each dining table number and the corresponding dining table using state, such as a to-be-set state, a to-be-received state, a to-be-guest state or a dining state. For restaurant managers, the table usage status can more directly and accurately guide restaurant managers to assign restaurant tasks and guide customers to take seats. For customers, the dining table use state information can more intuitively and accurately reflect the states of all dining tables in a dining room for the users so as to estimate the predicted waiting time and reduce the dysphoric mood caused by blindness. And further, the technical effects of optimizing the information management method, improving the operation efficiency of the restaurant and improving the satisfaction degree of customers are achieved.
Example four:
in an embodiment of the fourth aspect of the present invention, the step of determining the table usage state of the table corresponding to the table identifier according to the current table usage information includes the current number of customers of the table corresponding to the current image and the table state, and specifically includes: determining the service state of the dining table to be a guest-ready state based on that the number of customers is equal to zero and the state of the table top is that orderly tableware is arranged; determining the service state of the dining table as a table waiting state based on the fact that the number of customers is equal to zero and the state of the table top is empty; determining the service state of the dining table as a state to be received based on the condition that the number of customers is equal to zero and the table top state is that messy tableware and/or dishes are placed; and determining the dining table using state as the dining state based on the condition that the number of the customers is larger than zero or the table top state is that dishes are placed on the table top.
In this embodiment, specific limitations are made on the current dining table use information identified by the image identification model, where the current dining table use information includes the number of customers and the table top state of the dining table corresponding to the current image, the number of customers is the number of customers eating near the dining table for a long time, and the table top state is the table top state of the dining table corresponding to the current image, and specifically, the current dining table use information may be the state corresponding to the tableware and whether the tableware is placed with the dishes. This embodiment also defines how to determine the table usage status corresponding to the table identifier according to the current table usage information, specifically: when the number of output customers is equal to zero and the table top is in a neat state, the table is reflected that no one has a dinner and the table top can receive customers, so that the service state of the table is determined to be a customer-receiving state; when the number of output customers is equal to zero and the desktop state is an empty table, the dining table is reflected that no person has a meal and no tableware is placed on the table top, so that the dining table is determined to be in a table-placing state, the table-placing state reflects that the current dining table needs to place the necessary articles (tableware, seasoning boxes, green plants, ornaments and the like) for the meal before the customers can be received, and restaurant managers can allocate restaurant table-placing tasks to restaurant service staff based on the table-placing state; when the number of the customers continuously output in the preset time period is equal to zero, and the desktop state is that messy tableware is placed and/or dishes are placed, the current dining table use state is determined to be a station receiving state, the station receiving state reflects that the customers in the previous batch of the dining table have finished dining, the customers in the next batch can be received after the table surface needs to be cleaned, and the restaurant manager can allocate restaurant station receiving tasks to restaurant service staff based on the station receiving state; when the number of the customers is larger than zero or dishes are placed on the table top, the fact that the customers eat at the dining table currently is indicated, and therefore the use state of the dining table is determined to be the dining state. Through determining the service state of the dining table, more visual and accurate information can be fed back to the customer and the manager, the customer and the manager can conveniently control the actual state of the dining room, the information management method is optimized, and the practicability and the reliability of the information management method are improved.
Wherein, when the customer quantity that image recognition model discerns the dining table and correspond, can confirm the dwell time of the customer near this dining table according to a plurality of images, after dwell time is greater than predetermineeing dwell time length, confirm that this customer belongs to the customer of having dinner at this dining table, otherwise when dwell time is less than predetermineeing dwell time length, do not count this customer into customer's quantity statistics to avoid the all the other dining table customers of this dining table of approach to disturb the recognition result, ensure the accuracy and reliability of gained dining table user state.
Example five:
fig. 4 shows a fourth flowchart of an information management method of a restaurant according to an embodiment of the present invention, and specifically, before acquiring a current image of an interior of the restaurant, the information management method of the restaurant further includes:
wherein, the map comprises the dining table position of the dining table and the number of dining people corresponding to the dining table.
In this embodiment, before the current image of the inside of the restaurant is obtained, the information management method for the restaurant may further determine a map of the restaurant according to the drawing file of the restaurant, where the table position of each table and the number of people having a meal corresponding to the table are identified on the map. And then, displaying the using state of the dining table and the corresponding number of the people having dinner on the corresponding position of the dining table on the map according to the table identification, thereby obtaining the map displaying the relative position of each dining table in the dining room, the number of the people having dinner and the current using state of each dining table. For restaurant managers, the map can provide convenience conditions for the managers to distribute restaurant tasks, and the customer waiting speed is increased. For customers, the map can enable the customers to analyze the general state of the restaurant by themselves without frequently inquiring about restaurant workers, reduce the fidgetiness of the customers during waiting, enable the customers to go to the dining tables allocated by restaurant managers by themselves under the guidance of the map, simplify the customer waiting program and improve the operation efficiency of the restaurant.
The drawing file of the restaurant can be a restaurant CAD (Computer Aided Design) file, and after the import of the CAD file is completed, a user can label the key information on the basis of the CAD file to extract the map information. Such as restaurant profile, table location, and customer waiting area. And the CAD file also comprises the shape of the dining table, the number of the guests at the dining table, the number of the dining table and other information.
Example six:
fig. 5 shows a fifth flowchart of an information management method for a restaurant according to an embodiment of the present invention, and specifically, the information management method for a restaurant, which includes a plurality of dining areas on a map, and includes a plurality of dining tables in any dining area, further includes:
and step 504, generating push information aiming at the dining area with the lowest occupancy rate.
The occupancy rate is the ratio of the number of dining tables in the dining area, the using state of which is the dining state, to the total number of the dining tables in the dining area; the push information includes a table number.
In this embodiment, the information management method of the restaurant is further refined. Specifically, a plurality of dining areas are pre-divided on the map, and a plurality of dining tables are distributed in each dining area, the information management method can calculate the occupancy rate of the dining table corresponding to any dining area in real time, specifically calculate the ratio of the number of the dining tables in the dining state to the total number of the dining tables in the dining area, and when the occupancy rate reaches 100%, reflect that more customers cannot be received in the area. After the calculation of the occupancy rates corresponding to the dining areas is completed, the occupancy rates of the dining areas are compared, the push information of the dining areas with the lowest occupancy rates is generated, the push information specifically comprises the dining table number of the push, and managers can guide customers to go to the corresponding dining table for dining according to the push information, so that the fine management and the digital management of the dining room are realized, the reasonable regulation and control of the load of the dining room are avoided, the optimized information management method is realized, the running reasonability and the running reliability of the dining room are improved, and the running efficiency of the dining room is accelerated.
Example seven:
fig. 6 shows a sixth flowchart of an information management method for a restaurant according to an embodiment of the present invention, and specifically, the information management method for a restaurant further includes:
In this embodiment, the information management method for a restaurant may further receive a selection operation of a customer, determine a target table corresponding to the selection operation after receiving the selection operation of the customer, and then generate a travel route to a table position corresponding to the target table on the map. Therefore, the customer can go to the corresponding dining table for dining according to the traveling route. On the one hand, the demand of restaurant wait personnel is reduced, the restaurant operation cost is reduced, on the other hand, the crowdedness of the restaurant is reduced, a large number of wait personnel are prevented from occupying restaurant aisle resources, and a good dining environment is provided for customers. Further, the information management method is optimized, the reasonability and the reliability of restaurant operation are improved, and the technical effect of using experience of customers is improved.
Example eight:
in an embodiment of the eighth aspect of the present invention, the step of obtaining the current image of the interior of the restaurant specifically includes: acquiring a current image of the interior of the restaurant at predetermined time intervals; and deleting the current image based on the similarity between the current image and the previous image being more than or equal to 90%.
In this embodiment, it is defined how to obtain a current image of the restaurant interior. Specifically, current images inside the restaurant are obtained at preset time intervals, after any current image is obtained, similarity comparison is carried out between the current image and the image obtained at the previous time node, if the similarity is larger than or equal to 90%, the current image is determined not to be updated, the current image is deleted immediately, otherwise, if the similarity is smaller than 90%, the current image is determined to reflect updating information, and the current image is led into an image recognition model immediately. The embodiment realizes the noise reduction of the current image, and avoids the image with high repetition degree from occupying too much information processing resources, thereby reducing the processing burden of the system and improving the efficiency of information management.
Example nine:
fig. 7 shows a block diagram of a restaurant information management apparatus 700 according to an embodiment of the present invention, and specifically, the restaurant information management apparatus 700 includes: a memory 702 having a computer program stored thereon; a processor 704 configured to execute a computer program to implement the restaurant information management method in any of the above embodiments.
This embodiment defines an information management apparatus that can implement the restaurant information management method in any of the above embodiments. The restaurant information management device can push information to the front desk service equipment of the restaurant and can also push information to the mobile terminals of restaurant service personnel and customers. The beneficial effects of the information management method in any of the above embodiments can be achieved by providing the information management apparatus, which is not described herein again.
Example ten:
in an embodiment of a tenth aspect of the present invention, there is provided a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the information management method of a restaurant as in any one of the above embodiments.
Example eleven:
fig. 8 shows a seventh flowchart of an information management method of a restaurant according to an embodiment of the present invention, and specifically, the information management method of a restaurant further includes:
This embodiment further defines an information management system for a restaurant, the information management system comprising: the map display system comprises a restaurant map editor, a table perception AI (Artificial Intelligence) processing system and a flat panel display terminal of a guest welcoming group.
A restaurant map editor:
(1) and importing a restaurant CAD file.
(2) And marking key information on the drawing and extracting map information. Such as restaurant profiles, dining places, and customer waiting areas. The table position information (table position, table shape, tables, table numbers and the like) is marked and recorded completely by the gravity.
(3) And marking the aisle information to provide key information for automatically guiding passengers into seats later. Based on this information, an optimal path can be calculated for the customer, and a seating route for the customer can be provided based on the customer's own position.
(4) And generating map information from the map file, and providing the map information for the dining table perception AI processing system and the tablet terminal for the guest to use.
Dining table perception AI processing system:
(1) adopt machine learning AI intelligent algorithm, train dining table image, every dining table service information can be distinguished to the training result: the customers are available, the customers are unavailable, the bowls and chopsticks are placed on the table top, the table top is empty, the table top is messy, and the like. 30000 training sample data are tested for 5000 samples, and the accuracy is 99%.
(2) And calling the cameras in the dining room, extracting images of dining of each dining table in real time, and identifying dining areas of each dining table.
(3) And comparing the front image with the rear image, removing the interference image, and removing the image which is approximate to 90 percent of the image.
(4) And calling the trained AI intelligent algorithm library to reason the dining table state.
(5) The dining table state is pushed to the tablet terminal for receiving guests of the guest group, and the guest group receptionist can know the dining state of each dining table in real time through the terminal.
The flat panel display terminal of waiting for visitor:
(1) map information is imported, and a restaurant position information map is displayed, wherein the map comprises table shapes, table positions, aisles and the like.
(2) And communicating with the dining table perception AI processing system, acquiring dining table dining state information in real time, and displaying the dining table dining state information on the corresponding dining table.
(3) The method provides the statistics of dining in the restaurant, and dining tables are being used, vacant, reserved and the like.
In the description of the present invention, the terms "plurality" or "a plurality" refer to two or more, and unless otherwise specifically defined, the terms "upper", "lower", and the like indicate orientations or positional relationships based on the orientations or positional relationships illustrated in the drawings, and are only for convenience in describing the present invention and simplifying the description, but do not indicate or imply that the referred device or element must have a specific orientation, be constructed in a specific orientation, and be operated, and thus, should not be construed as limiting the present invention; the terms "connected," "mounted," "secured," and the like are to be construed broadly and include, for example, fixed connections, removable connections, or integral connections; may be directly connected or indirectly connected through an intermediate. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the description of the present invention, the description of the terms "one embodiment," "some embodiments," "specific embodiments," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present invention. In the present invention, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The above description is only an example of the present invention, and is not intended to limit the present invention, and it is obvious to those skilled in the art that various modifications and variations can be made in the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A restaurant information management method, comprising:
acquiring a current image of the interior of the restaurant;
identifying the current image by using an image identification model, and obtaining the current dining table use information of the dining room;
and outputting the current dining table use information.
2. The restaurant information management method according to claim 1, wherein prior to said step of identifying said current image using an image recognition model, said restaurant information management method further comprises:
acquiring a preset neural network model, and acquiring a preset restaurant internal image and table state data corresponding to the internal image;
generating a corresponding training set through the restaurant internal image and the table state data, and training the neural network model through the training set;
and establishing the image recognition model according to the neural network model.
3. The restaurant information management method according to claim 1, wherein after the step of outputting the current table usage information, the restaurant information management method further comprises:
determining a table identifier corresponding to the current image;
and determining the dining table use state of the dining table corresponding to the dining table identification according to the current dining table use information.
4. The information management method for a restaurant according to claim 3, wherein the current table usage information includes a number of customers and a table top status of a table corresponding to the current image, and the step of determining the table usage status of the table corresponding to the table identifier according to the current table usage information specifically includes:
determining that the service state of the dining table is a customer-waiting state based on that the number of customers is equal to zero and the condition that the dining table is provided with orderly tableware is adopted;
determining that the dining table using state is a table waiting state based on that the number of the customers is equal to zero and the table top state is an empty table;
determining the service state of the dining table as a state of waiting for receiving the table on the basis that the number of the customers is equal to zero and the table top state is that messy tableware and/or dishes are placed;
and determining the dining table using state to be a dining state based on the fact that the number of the customers is larger than zero or the table top state is that dishes are placed.
5. The restaurant information management method according to claim 3, further comprising, before said obtaining a current image of the restaurant interior:
determining a map of the restaurant according to the drawing file of the restaurant, wherein the map comprises the dining table position of the dining table and the number of diners corresponding to the dining table;
and displaying the use state of the dining table at the position of the dining table corresponding to the dining table identification on the map.
6. The restaurant information management method according to claim 5, wherein the map includes a plurality of dining areas, any one of the dining areas includes a plurality of tables, and the restaurant information management method further includes:
determining occupancy rates of the dining tables in any dining area, wherein the occupancy rates are ratios of the number of the dining tables in the dining area, the using states of which are dining states, to the total number of the dining tables in the dining area;
generating push information for the dining area with the lowest occupancy rate;
wherein the push information comprises a dining table number.
7. The restaurant information management method according to claim 5, further comprising:
in response to a selection operation, determining a target table corresponding to the selection operation;
and generating a travel route for the dining table position corresponding to the target dining table on the map.
8. The information management method for a restaurant according to any one of claims 1 to 7, wherein the step of obtaining a current image of the interior of the restaurant specifically includes:
acquiring a current image of the interior of the restaurant at predetermined time intervals;
and deleting the current image based on the similarity between the current image and the previous image being more than or equal to 90%.
9. An information management apparatus for a restaurant, comprising:
a memory having a computer program stored thereon;
a processor configured to implement the computer program when executing the computer program, the information management method of the restaurant of any of claims 1-8.
10. A computer-readable storage medium on which a computer program is stored, the computer program, when being executed by a processor, implementing the information management method of a restaurant according to any one of claims 1 to 8.
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112906513A (en) * | 2021-02-03 | 2021-06-04 | 拉扎斯网络科技（上海）有限公司 | Dining resource information processing method, device and equipment |
| CN113591826A (en) * | 2021-10-08 | 2021-11-02 | 长沙鹏阳信息技术有限公司 | Dining table cleaning intelligent reminding method based on computer vision |
| CN113609979A (en) * | 2021-06-11 | 2021-11-05 | 成都世纪光合作用科技有限公司 | Channel receiving processing method and device and electronic equipment |
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2020
- 2020-10-29 CN CN202011179780.2A patent/CN112287829A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112906513A (en) * | 2021-02-03 | 2021-06-04 | 拉扎斯网络科技（上海）有限公司 | Dining resource information processing method, device and equipment |
| CN112906513B (en) * | 2021-02-03 | 2023-04-07 | 拉扎斯网络科技（上海）有限公司 | Dining resource information processing method, device and equipment |
| CN113609979A (en) * | 2021-06-11 | 2021-11-05 | 成都世纪光合作用科技有限公司 | Channel receiving processing method and device and electronic equipment |
| CN113609979B (en) * | 2021-06-11 | 2024-03-19 | 成都世纪光合作用科技有限公司 | Receiving processing method and device and electronic equipment |
| CN113591826A (en) * | 2021-10-08 | 2021-11-02 | 长沙鹏阳信息技术有限公司 | Dining table cleaning intelligent reminding method based on computer vision |
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