CN112199353A - Data processing method and electric power customer service platform - Google Patents
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Abstract
The invention provides a data processing method and a power customer service platform, which receive a service request of a calling object; determining micro services to be called from a plurality of preset micro services; triggering the micro-service read-write database to be called and executing the corresponding service logic of the micro-service read-write database, responding to the service request to obtain a corresponding execution result, and feeding the execution result back to the calling object. According to the scheme, multiple types of micro applications and micro services are preset according to actual business requirements, so that the set micro applications and micro services meet the multiple types of business requirements, the preset micro applications and micro services are uniformly managed and applied through the power customer service platform, the management efficiency of the micro applications and the micro services is improved, and the cost for maintaining the micro applications and the micro services is reduced.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a data processing method and a power customer service platform.
Background
With the rapid development of the internet, the use of the power customer service application is more and more extensive, but as the power demand of the customer changes more and more frequently, the corresponding power customer service application needs to be built according to the power demand of the customer.
The current method for building power customer service application is as follows: and a new power customer service application is built again according to the new power consumption requirements of the customers. However, as the demand for electricity of customers increases, the number of the power customer service applications increases, and each power customer service application has an independent flow, independent data and independent authority, so that the difficulty and the cost for managing, operating and maintaining each power customer service application are high.
Disclosure of Invention
In view of this, embodiments of the present invention provide a data processing method and an electric power customer service platform to solve the problems of difficulty and high cost in managing, operating and maintaining each electric power customer service application in the existing electric power customer service application establishment mode.
In order to achieve the above purpose, the embodiments of the present invention provide the following technical solutions:
in a first aspect, an embodiment of the present invention discloses an electric customer service platform, where the electric customer service platform includes: the system comprises a service access layer, a technical service layer, an application service layer and a data storage layer;
the service access layer is used for receiving a service request of a calling object and sending the service request to the technical service layer, wherein the calling object is a preset micro application;
the technical service layer is used for determining micro services to be called corresponding to the service request in the application service layer, the application service layer is composed of a service business center station comprising a plurality of function centers, and each function center at least comprises a preset micro service;
the application service layer is used for triggering the micro-service to be called to read and write the database in the data storage layer and execute the corresponding business logic of the micro-service to be called, responding to the service request to obtain a corresponding execution result, and feeding back the execution result to the calling object through the technical service layer and the service access layer.
Preferably, the service center station includes:
the configuration center is used for maintaining and managing configuration information of the electric power customer service platform;
the application center is used for managing all micro applications;
the work order center is used for managing each type of service work order;
the user center is used for managing accounts of various operators;
the monitoring center is used for monitoring data of a specified type;
the control center is used for issuing and managing various types of micro services;
the equipment center is used for managing the mobile terminal and the terminal peripheral equipment;
and the message center is used for providing message maintenance and message reminding functions.
Preferably, the technical service layer is further configured to: providing a unified registration for all of the microservices.
Preferably, the technical service layer is further configured to: and monitoring the calling link and the running state of each micro service.
Preferably, the technical service layer is further configured to: and storing the dynamic configuration information of the micro service, and updating and synchronizing the dynamic configuration information into the micro service.
Preferably, the method further comprises the following steps:
and the interface display layer is used for displaying the micro applications comprising various types.
Preferably, the method further comprises the following steps:
and the basic resource layer is used for processing computing resources, storage resources and network resources.
A second aspect of the embodiments of the present invention discloses a data processing method, including:
receiving a service request of a calling object, wherein the calling object is a preset micro application;
determining micro services to be called from a plurality of preset micro services;
triggering the micro-service read-write database to be called and executing the corresponding service logic of the micro-service read-write database to respond to the service request to obtain a corresponding execution result, and feeding the execution result back to the calling object.
A third aspect of the embodiments of the present invention discloses a computer-readable storage medium, which includes a stored program, where the program executes the data processing method disclosed in the second aspect of the embodiments of the present invention.
A fourth aspect of the present invention discloses a data processing apparatus, including: a processor, a memory, and a bus; the processor and the memory are connected through the bus;
the memory is used for storing programs, and the processor is used for executing the programs, wherein the programs execute the data processing method disclosed by the second aspect of the embodiment of the invention when running.
Based on the data processing method and the power customer service platform provided by the embodiment of the invention, a service request of a calling object is received; determining micro services to be called from a plurality of preset micro services; triggering the micro-service read-write database to be called and executing the corresponding service logic of the micro-service read-write database, responding to the service request to obtain a corresponding execution result, and feeding the execution result back to the calling object. According to the scheme, multiple types of micro applications and micro services are preset according to actual business requirements, so that the set micro applications and micro services meet the multiple types of business requirements, the preset micro applications and micro services are uniformly managed and applied through the power customer service platform, the management efficiency of the micro applications and the micro services is improved, and the cost for maintaining the micro applications and the micro services is reduced.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a block diagram of a power customer service platform according to an embodiment of the present invention;
FIG. 2 is a block diagram of predetermined micro applications according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a service center station according to an embodiment of the present invention;
fig. 4 is another block diagram of an electric power customer service platform according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electric power customer service platform according to an embodiment of the present invention;
fig. 6 is another schematic architecture diagram of an electric power customer service platform according to an embodiment of the present invention;
fig. 7 is a flowchart of a data processing method according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
As can be seen from the background art, when building an electric power customer service application at present, a new electric power customer service application is usually needed to be built according to a new power demand of a customer, and the flow, data and authority of each electric power customer service application are independent. As the number of the electric power customer service applications increases, the difficulty and cost of managing and maintaining each electric power customer service application also increases.
Therefore, embodiments of the present invention provide a data processing method and a power customer service platform, which preset multiple types of micro applications and micro services according to actual service requirements, so that the set micro applications and micro services meet the multiple types of service requirements, and uniformly manage and apply the preset micro applications and micro services through the power customer service platform, so as to improve management efficiency of the micro applications and micro services, and reduce costs for maintaining the micro applications and micro services.
It is to be understood that in order to better understand the related contents of the micro applications and the micro services involved in the embodiments of the present invention, the micro applications and the micro services are explained by the following contents.
Micro-service: the software package without an interface realized in a service mode can support the function realization of single service logic, and the micro service has self corresponding service logic.
Micro application: the method is characterized in that one or more micro-services are called to realize a functional logic combination software package of a group of single service targets or service scenes which are the same in type or closely coupled, a software client with an interface is provided, and man-machine interaction can be realized through terminals such as a PC (personal computer) terminal and mobile equipment.
Referring to fig. 1, a block diagram of a power customer service platform according to an embodiment of the present invention is shown, where the power customer service platform includes: a service access layer 100, a technical service layer 200, an application service layer 300, and a data storage layer 400;
the service access layer 100 is configured to receive a service request of a call object, and send the service request to the technical service layer 200, where the call object is a preset micro application.
It will be appreciated that the service request indicates which microservice(s) need to be invoked, i.e., the microservice to be invoked.
In specific implementation, multiple types of micro applications are designed in advance, and when the micro applications are designed, the micro applications are designed according to different application scenes.
For example: for an application scenario, a non-business scenario, micro-applications of basic functional types such as registration, login, and logout are designed.
Another example is: for an application scenario, namely a service scenario, micro-applications corresponding to different services are designed according to service ranges and system integration relations of the different services.
To better explain the design of the micro applications, the marketing mobile job service scenario is exemplified by referring to the schematic architecture diagram of each preset micro application shown in fig. 2.
It can be understood that each of the micro applications shown in fig. 2 is divided into a micro application of a basic function type and a micro application corresponding to a service, and it can be understood that a plurality of micro applications may be used to construct a corresponding power customer service terminal application, that is, the plurality of micro applications are established in the constructed power customer service terminal application.
In a marketing mobile job service scenario, the micro-applications of the basic function types are: a login registration micro-application, a binding unbinding micro-application, a work task micro-application, a message receiving micro-application, and my information micro-application, etc.
In a marketing mobile job service scenario, job tasks involved in the scenario include: the job order type task, the service handling type task and the query type task, so the micro-applications corresponding to different services of the scene are as follows: intermediate inspection micro-applications, completion acceptance micro-applications, meter-mounted power micro-applications, grid management micro-applications, data acquisition micro-applications, public query micro-applications, and the like.
The technical service layer 200 is configured to determine a micro service to be invoked in the application service layer 300 corresponding to the service request, where the application service layer 300 is a service center including a plurality of function centers, and each function center includes at least one preset micro service.
In a specific implementation, it should be noted that the application service layer 300 includes a service center station, and the service center station has a plurality of function centers, and each function center includes at least one micro-service. After receiving the service request, the technical service layer 200 determines a micro service to be invoked corresponding to the service request from a plurality of micro services of the application service layer 300.
It is understood that the technical service layer 200 includes a service gateway, which provides a uniform entry for invoking the micro-service, and the dynamic routing of the micro-service invocation can be realized through a preset routing policy.
As can be seen from the foregoing, the service center includes a plurality of function centers, and when designing the function center of the service center, the function center of the service center needs to be designed according to aspects (aspects of different scenes) of application, service, user, device, work order, message, and data, so as to implement functions of unified user right configuration, unified micro-service/micro-application release management, unified service interface registration configuration, centralized management and control of the service work order, and the like.
Preferably, the service center station at least includes: the system comprises a configuration center, an application center, a work order center, a user center, an equipment center, a monitoring center, a message center and a control center, wherein each function center in a service center provides corresponding service support for the micro-application.
The configuration center is used for maintaining and managing configuration information of the electric power customer service platform, calling an entrance of a service center for the application of the mobile operation terminal, and realizing functions of interface registration, interface routing, interface logs, parameter configuration of the electric power customer service platform and the like.
The application center is used for managing all the micro applications, and after each micro application is constructed, the constructed micro applications are issued to the micro application library, so that the functions of micro application issuing, grouping management, authority management, downloading management and the like are realized, and a management tool is provided for iterative new addition of subsequent micro applications.
The work order center is used for managing the service work orders of all types, particularly for managing the natural attributes of the service work orders of all types and fusing the on-line and off-line power supply services, so that the services of work order transfer, promotion, progress inquiry processing and the like are realized.
Such as: the work order center receives a work order dispatched by a corresponding business system, provides message pushing service for a front-end APP (including a plurality of micro applications), and receives work order contents submitted by the front-end APP.
And the user center is used for managing the accounts of various operators, managing each role and managing the corresponding relation between each role and the micro application when managing each account, thereby realizing the identity unification of the users.
Such as: the user center provides account registration and login functions for the front-end APP (including a plurality of micro applications).
And the equipment center is used for managing the mobile terminal, the terminal peripheral equipment and other equipment, so that the service life cycle of each equipment is controlled.
And the monitoring center is used for monitoring data of specified types, such as analyzing and monitoring data of work orders, terminals, personnel, micro applications and the like.
And the message center is used for providing unified management of functions such as message maintenance, message reminding and the like.
And the control center is used for issuing and managing various types of micro services and providing micro service support for various micro applications, so that the flexibility of service expansion of the power customer service platform is improved.
To better explain the architecture of the service center station referred to above, the architecture of the service center station is illustrated by the schematic diagram of the architecture of the service center station shown in fig. 3.
In fig. 3, the service center station includes at least: the system comprises a configuration center, an application center, a work order center, a user center, an equipment center, a monitoring center, a message center and a control center.
The configuration center is composed of micro-services such as parameter configuration, interface registration, interface routing, interface logs and the like.
The application center is composed of micro-services such as application/approval, application integration, authority management and download management.
The work order center comprises micro-services such as work order pushing, work order reminding, work order secondary transfer, work order feedback and the like.
The user center is composed of micro-services such as user registration, user binding, role authority configuration, terminal authentication and the like.
The equipment center comprises asset warehousing, asset reception, asset distribution, asset report modification and other micro-services.
The monitoring center is composed of micro-services such as work order monitoring, micro-application use analysis, personnel efficiency analysis, terminal monitoring and the like.
The message center is composed of micro-services such as message management, message pushing, message logging, message analysis and the like.
The control center includes various types of microservices, not illustrated herein.
Preferably, the technical service layer 200 includes a registry, which is used to provide a unified registration for all micro services, i.e. the technical service layer 200 is further used to: a unified registration is provided for all microservices.
Preferably, the technical service layer 200 includes a service monitor, which is used to monitor the call link and the running status of each micro service, that is, the technical service layer 200 is further used to: and monitoring the calling link and the running state of each micro service.
Preferably, the technical service layer 200 includes a service configuration, and the service configuration is configured to store dynamic configuration information of the microservice and synchronize dynamic configuration information update into the microservice, that is, the technical service layer 200 is further configured to: and storing the dynamic configuration information of the micro-service, and updating and synchronizing the dynamic configuration information into the micro-service.
The application service layer 300 is configured to trigger the micro service to be invoked to read and write the database in the data storage layer 400 and execute the service logic corresponding to the micro service to be invoked, obtain a corresponding execution result in response to the service request, and feed back the execution result to the invocation object through the technical service layer 200 and the service access layer 100.
In a specific implementation, as can be seen from the foregoing, each micro service has a corresponding service logic, and after determining the micro service to be invoked, the micro service to be invoked is triggered, so that the micro service to be invoked reads and writes the database in the data storage layer 400 and executes the corresponding service logic (service logic of the micro service to be invoked) of the micro service itself, thereby responding to the service request to obtain a corresponding execution result, and feeding back the execution result to the invocation object through the technical service layer 200 and the service access layer.
Preferably, the application service layer 300 is connected to other business processing systems through a business interface layer, and the business processing systems include but are not limited to: the system comprises a marketing business application system, a power utilization information acquisition system, a production management system and the like.
To better explain the information interaction of the application service layer 300 with the business processing system, the following is exemplified:
the marketing business application system generates a work order and sends the work order to the service business center station of the application service layer 300, and pushes a work order arrival message to the front-end APP (including a plurality of micro applications) by using the micro service of the work order center, and pushes the work order to the front-end APP.
And a user of the front-end APP processes the work order and the input information through the micro-application corresponding to the work order in the front-end APP, submits the work order information by using the micro-service of the work order center of the service center station, and simultaneously transmits the work order information back to the marketing service application system to finish the work order filing.
In the embodiment of the invention, various types of micro applications and micro services are preset according to actual business requirements, so that the set micro applications and micro services can meet various types of business requirements, and the preset micro applications and micro services are uniformly managed and applied through the power customer service platform, thereby improving the management efficiency of the micro applications and micro services and reducing the cost for maintaining the micro applications and the micro services.
Preferably, referring to fig. 4 in conjunction with fig. 1, another structural block diagram of an electric power customer service platform provided in an embodiment of the present invention is shown, where the electric power customer service platform further includes: interface presentation layer 600 and base resource layer 700;
the interface display layer 600 is used for displaying various types of micro applications, such as displaying APPs on a service center and a terminal device.
The base resource layer 700 is used to process computing resources, storage resources, and network resources.
To better explain the contents of the power customer service platform shown in fig. 1 and fig. 4, the power customer service platform is illustrated by fig. 5, and it should be noted that fig. 5 is only used for illustration.
Referring to fig. 5, an architecture diagram of an electric power customer service platform provided in an embodiment of the present invention is shown, where the electric power customer service platform includes: the system comprises an interface display layer, a service access layer, a technical service layer, an application service layer, a data storage layer and a basic resource layer.
And the interface display layer is used for displaying an interface of the service center platform and an interface of the front-end APP as a service inlet.
And the service access layer is used for providing services such as uniform access of service requests, protocol conversion, mobile gateways, interface resources, load balance and the like.
And the technical service layer is used for providing services such as service registration/discovery, service gateway, service scheduling, service configuration, fusing management, service monitoring, encryption and decryption and the like.
And the application service layer comprises each function center of the service center, and provides service support for the micro-applications by using the micro-services in each function center. The functional center of the service center station at least comprises: the system comprises a configuration center, an application center, a work order center, a user center, an equipment center, a monitoring center, a message center and a control center. The service business center platform performs information interaction with a marketing business application system, a power utilization information acquisition system, a production management system and the like through a business interface layer.
And the data storage layer provides storage and service of structured data, unstructured data and cache data, and can supply service and expand horizontally according to actual requirements.
And the basic resource layer is used for processing computing resources, storage resources and network resources.
To better explain the contents of the front-end APP and the power customer service platform, fig. 6 is used as an example, and it should be noted that fig. 6 is used for example only.
Referring to fig. 6, another architecture diagram of an electric power customer service platform provided by the embodiment of the present invention is shown.
The front-end APP comprises a plurality of micro applications, namely each function in the front-end APP is a micro application, the front-end APP is based on a Hybrid (Hybrid) architecture technology, a bottom layer depends on a container (UIWebview) provided by a Native, and an upper layer carries out service development through Html & CSS & JS.
The multiple micro-applications included in the front-end APP in fig. 6 are: and micro applications such as field business expansion, electricity utilization inspection, grid management, fault first-aid repair, comprehensive query and the like.
It can be understood that the electric power customer service platform is based on a Spring-Cloud micro-service architecture and is constructed by micro-applications, micro-services, a registry, service configuration, service gateways and the like. The micro-application provides a human-computer interaction interface, and the micro-service provides service support for the micro-application. The registration center provides registration information storage for the micro-services, and decoupling between the micro-services is achieved. The service configuration provides dynamic configuration management in a distributed environment, the service gateway provides a uniform access entrance for the micro-service, and the service monitoring provides state and call link monitoring for the micro-service.
It should be noted that the micro service architecture mainly includes a distributed service bus, a micro service, an external application, an internal storage, and the like. Wherein the distributed service bus comprises: the aforementioned core components of the registry, the service gateway, the service monitoring and the service configuration are involved.
When a service request is processed, the micro application determines a micro service to be called through the distributed service bus, triggers the read-write database of the micro service to be called and executes the corresponding business logic of the micro service to be called, responds to the service request to obtain an execution result, and feeds the execution result back to the micro application by the micro service to be called.
Corresponding to the above-mentioned power customer service platform provided by the embodiment of the present invention, referring to fig. 7, an embodiment of the present invention further provides a flowchart of a data processing method, where the data processing method includes:
step S701: a service request to invoke an object is received.
It should be noted that the calling object is a preset micro application.
Step S702: and determining the micro service to be called from a plurality of preset micro services.
Step S703: triggering the micro-service read-write database to be called and executing the corresponding service logic of the micro-service read-write database, responding to the service request to obtain a corresponding execution result, and feeding the execution result back to the calling object.
It should be noted that, the execution principle of step S701 to step S703 refers to the content in fig. 1 of the above embodiment of the present invention, and is not described herein again.
In summary, embodiments of the present invention provide a data processing method and a power customer service platform, which preset multiple types of micro applications and micro services according to actual service requirements, so that the set micro applications and micro services meet the multiple types of service requirements, and uniformly manage and apply the preset micro applications and micro services through the power customer service platform, thereby improving management efficiency of the micro applications and micro services, and reducing costs for maintaining the micro applications and micro services.
The embodiment of the invention also provides a computer readable storage medium, which comprises a stored program, wherein the program executes the data processing method provided by the embodiment of the invention.
An embodiment of the present invention further provides a data processing device, including: a processor, a memory, and a bus; the processor is connected with the memory through a bus, the memory is used for storing programs, and the processor is used for running the programs, wherein the data processing method provided by the embodiment of the invention is executed when the programs are run.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. An electricity customer service platform, comprising: the system comprises a service access layer, a technical service layer, an application service layer and a data storage layer;
the service access layer is used for receiving a service request of a calling object and sending the service request to the technical service layer, wherein the calling object is a preset micro application;
the technical service layer is used for determining micro services to be called corresponding to the service request in the application service layer, the application service layer is composed of a service business center station comprising a plurality of function centers, and each function center at least comprises a preset micro service;
the application service layer is used for triggering the micro-service to be called to read and write the database in the data storage layer and execute the corresponding business logic of the micro-service to be called, responding to the service request to obtain a corresponding execution result, and feeding back the execution result to the calling object through the technical service layer and the service access layer.
2. The electricity customer service platform of claim 1, wherein the service center comprises:
the configuration center is used for maintaining and managing configuration information of the electric power customer service platform;
the application center is used for managing all micro applications;
the work order center is used for managing each type of service work order;
the user center is used for managing accounts of various operators;
the monitoring center is used for monitoring data of a specified type;
the control center is used for issuing and managing various types of micro services;
the equipment center is used for managing the mobile terminal and the terminal peripheral equipment;
and the message center is used for providing message maintenance and message reminding functions.
3. The electricity customer service platform of claim 1, wherein the technical service layer is further configured to: providing a unified registration for all of the microservices.
4. The electricity customer service platform of claim 1, wherein the technical service layer is further configured to: and monitoring the calling link and the running state of each micro service.
5. The electricity customer service platform of claim 1, wherein the technical service layer is further configured to: and storing the dynamic configuration information of the micro service, and updating and synchronizing the dynamic configuration information into the micro service.
6. The electricity customer service platform of claim 1, further comprising:
and the interface display layer is used for displaying the micro applications comprising various types.
7. The electricity customer service platform of claim 1, further comprising:
and the basic resource layer is used for processing computing resources, storage resources and network resources.
8. A method of data processing, the method comprising:
receiving a service request of a calling object, wherein the calling object is a preset micro application;
determining micro services to be called from a plurality of preset micro services;
triggering the micro-service read-write database to be called and executing the corresponding service logic of the micro-service read-write database to respond to the service request to obtain a corresponding execution result, and feeding the execution result back to the calling object.
9. A computer-readable storage medium characterized by comprising a stored program, wherein the program executes the data processing method of claim 8.
10. A data processing apparatus, characterized by comprising: a processor, a memory, and a bus; the processor and the memory are connected through the bus;
the memory is used for storing a program and the processor is used for running the program, wherein the program executes the data processing method of claim 8.
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