CN112184269A

CN112184269A - Complaint processing method, complaint processing device, electronic apparatus, and storage medium

Info

Publication number: CN112184269A
Application number: CN202011194325.XA
Authority: CN
Inventors: 吴辉华
Original assignee: Beijing Zitiao Network Technology Co Ltd
Current assignee: Beijing Zitiao Network Technology Co Ltd
Priority date: 2020-10-30
Filing date: 2020-10-30
Publication date: 2021-01-05

Abstract

The embodiment of the disclosure provides a complaint processing method and device, electronic equipment and a storage medium. The method comprises the following steps: receiving a first trigger operation of viewing complained information of a first complaint; in response to the first trigger operation, displaying a complaint detail page, wherein the complaint information is displayed in the complaint detail page, and the complaint information comprises at least one of complainer information, complaint object information and complaint description information. By adopting the technical scheme, when the user is punished, the detailed punished information is displayed to the user, and the punished result is not only displayed to the user, so that the user can clearly determine the self punished related information, the complained content is improved or complained in a targeted manner, and the use experience of the user is improved.

Description

Complaint processing method, complaint processing device, electronic apparatus, and storage medium

Technical Field

The embodiment of the disclosure relates to the technical field of computers, and in particular relates to a complaint processing method and device, electronic equipment and a storage medium.

Background

At present, video application software generally sets a complaint function, a user can issue a video through the application software, and when contents issued by other users violate own copyright, complaints are made to the other users through the application software; therefore, when the complaint initiated by the user is approved, the application software platform can perform punishment on the reported user by adopting corresponding punishment measures.

However, in the prior art, after the reported user is penalized, the penalty result is generally only displayed to the reported user in the form of an in-station message, so that the reported user cannot make a targeted complaint on the received penalty.

Disclosure of Invention

The embodiment of the disclosure provides a complaint processing method, a complaint processing device, electronic equipment and a storage medium, so as to reduce the complaint difficulty of reported users.

In a first aspect, an embodiment of the present disclosure provides a complaint handling method, including:

receiving a first trigger operation of viewing complained information of a first complaint;

in response to the first trigger operation, displaying a complaint detail page, wherein the complaint information is displayed in the complaint detail page, and the complaint information comprises at least one of complainer information, complaint object information and complaint description information.

In a second aspect, an embodiment of the present disclosure further provides a complaint processing apparatus, including:

the first trigger operation receiving module is used for receiving a first trigger operation for checking the complained information of the first complaint;

and the complaint detail page display module is used for responding to the first trigger operation and displaying a complaint detail page, the complaint detail page displays the complaint information, and the complaint information comprises at least one of complainer information, complaint object information and complaint description information.

In a third aspect, an embodiment of the present disclosure further provides an electronic device, including:

one or more processors;

a memory for storing one or more programs,

when the one or more programs are executed by the one or more processors, the one or more processors are caused to implement the complaint handling method according to the embodiment of the disclosure.

In a fourth aspect, the disclosed embodiments also provide a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements a complaint handling method according to the disclosed embodiments.

The complaint processing method, the complaint processing device, the electronic equipment and the storage medium receive a first trigger operation for viewing complaint information of a first complaint, and display a complaint detail page for displaying the complaint information in response to the first trigger operation, wherein the complaint information comprises at least one of information of a complainer, information of a complaint object and complaint description information. By adopting the technical scheme, when the user is punished, the detailed punished information is displayed to the user, and the punished result is not only displayed to the user, so that the user can clearly determine the self punished related information, the complained content is improved or complained in a targeted manner, and the use experience of the user is improved.

Drawings

The above and other features, advantages and aspects of various embodiments of the present disclosure will become more apparent by referring to the following detailed description when taken in conjunction with the accompanying drawings. Throughout the drawings, the same or similar reference numbers refer to the same or similar elements. It should be understood that the drawings are schematic and that elements and features are not necessarily drawn to scale.

Fig. 1 is a schematic flow chart of a complaint handling method according to an embodiment of the disclosure;

FIG. 2 is a schematic diagram of a complaint detail page provided by an embodiment of the disclosure;

FIG. 3 is a schematic diagram of a complaint forwarding page according to an embodiment of the disclosure;

fig. 4 is a schematic diagram of a forwarding preview page according to an embodiment of the present disclosure;

FIG. 5 is a schematic diagram of a non-forwarding complaint page provided by an embodiment of the present disclosure;

FIG. 6 is a schematic flow chart of another complaint handling method provided by the embodiment of the disclosure;

FIG. 7 is a schematic diagram of a forward complaint page provided by an embodiment of the present disclosure;

FIG. 8 is a schematic diagram of another example of a forwarding preview page provided by the present disclosure;

FIG. 9 is a schematic diagram of a non-forwarding complaint page provided by an embodiment of the present disclosure;

FIG. 10 is a schematic illustration of a complaint details page provided by an embodiment of the disclosure;

FIG. 11 is a schematic view of a target complaint page provided by an embodiment of the disclosure;

FIG. 12 is a schematic view of a complaint progress page provided by an embodiment of the disclosure;

fig. 13 is a block diagram of a complaint processing apparatus according to an embodiment of the present disclosure;

fig. 14 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.

Detailed Description

Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present disclosure are shown in the drawings, it is to be understood that the present disclosure may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the disclosure are for illustration purposes only and are not intended to limit the scope of the disclosure.

It should be understood that the various steps recited in the method embodiments of the present disclosure may be performed in a different order, and/or performed in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the present disclosure is not limited in this respect.

The term "include" and variations thereof as used herein are open-ended, i.e., "including but not limited to". The term "based on" is "based, at least in part, on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". Relevant definitions for other terms will be given in the following description.

It should be noted that the terms "first", "second", and the like in the present disclosure are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.

It is noted that references to "a", "an", and "the" modifications in this disclosure are intended to be illustrative rather than limiting, and that those skilled in the art will recognize that "one or more" may be used unless the context clearly dictates otherwise.

The names of messages or information exchanged between devices in the embodiments of the present disclosure are for illustrative purposes only, and are not intended to limit the scope of the messages or information.

Fig. 1 is a schematic flow chart of a complaint handling method according to an embodiment of the disclosure. The method may be performed by a complaint handling apparatus, wherein the apparatus may be implemented by software and/or hardware, and may be configured in an electronic device, typically a mobile phone or a tablet computer. The complaint processing method provided by the embodiment of the disclosure is suitable for a scenario of processing complaints initiated due to the violation of copyright. As shown in fig. 1, the complaint handling method provided by this embodiment may include:

s101, receiving a first trigger operation for checking the complaint information of the first complaint.

The first triggering operation may be any operation for triggering display of the complaint information received by the user, for example, the first triggering operation may be a click operation in a display area of a penalty notification acting in a message page, and at this time, correspondingly, when the user wants to view the complaint information of a certain complaint received by the user, the user may control the electronic device to switch the currently displayed page to the message page, and click the display area of the penalty notification corresponding to the complaint in the message page. The user may be understood as a person who performs the first triggering operation, the first complaint may be a complaint received by the user, and the user is a complainer of the first complaint, for example, assuming that the first complaint is a complaint initiated by the user a to the user B, the complainer of the first complaint is the user a, and the complainer of the first complaint is the user B, and the user B may view the complained information of the first complaint by performing the first triggering operation.

S102, responding to the first trigger operation, displaying a complaint detail page, wherein the complaint detail page displays the complaint information, and the complaint information comprises at least one of complaint person information, complaint object information and complaint description information.

The complained information of the first complaint can be understood as related information of the first complaint received by the user, which can include at least one of complainer information, complained object information and complaint description information of the first complaint. The complainer information can be related information of the complainer who initiated the first complaint, such as the name of the complainer; the information of the complaint object can be understood as the related information of the complaint object of the complainer, such as the name of the complaint object, and the complaint object can be a product such as a video, a picture, a commodity and the like issued by the complainer, and the video issued by the complaint object as the complainer in the application software is taken as an example below; the complaint description information can be a description of the complaint initiated by the complainer, which can include complaint reasons of the complainer, complaint certification materials and the like, and can be presented in the form of words, pictures and/or videos.

Fig. 2 is a schematic diagram of a complaint detail page provided by this embodiment, as shown in fig. 2, a name 21 of a complainer, a name 22 of a complaint video, and complaint description information of a complainer about a first complaint, that is, complaint description information, can be displayed on the complaint detail page (in fig. 2, a complaint reason 23 in the complaint description information is presented in a text manner, and a complaint proving material 24 in the complaint description information is presented in a picture manner, for example); the name 25 of the complaint account (i.e., the account name of the complainer), the handling measures 26 of the application software platform for the complained video, the infringement type 27 of the complainer, and the complaint statement 28 of the complainer may be further displayed.

Illustratively, the electronic device receives and displays a penalty notification sent by the server when the first complaint audit passes; when the user wants to view the detailed information of the first complaint, the user can click the display area of the punishment notice; correspondingly, when the situation that the user clicks the display area of the penalty notice is monitored, the computer determines that a first trigger operation is received, responds to the first trigger operation, displays a complaint detail page, and displays complaint information of the first complaint in the complaint detail page.

In an embodiment, the complaint handling method provided in this embodiment may further include: receiving a second trigger operation acting on the complaint control in the complaint detail page; and responding to the second trigger operation, displaying a complaint page for a user to fill out complaint information, wherein the first complaint is a complaint received by the user.

In the embodiment, the complaint detail page is provided with the complaint control, so that when a user disagrees with the first complaint, the user clicks the complaint control to control the electronic device to jump to the complaint page and fills complaint information in the complaint page to perform complaint, the purposes of simplifying operations required by the user when performing complaint, ensuring that the user can perform complaint quickly are achieved, and the use experience of the user is further improved.

Specifically, after viewing the complaint information displayed in the complaint detail page, if the first complaint is not approved, the user can click the complaint control 29 (shown in fig. 2) in the complaint detail page; correspondingly, when the situation that the user clicks the complaint control is monitored, the electronic equipment determines that a second trigger operation is received, and switches the currently displayed page from the complaint detail page to the complaint page of the first complaint; therefore, the user can fill out the complaint information in the complaint page to complain.

In an embodiment, the complaint handling method provided in this embodiment may further include: receiving a tenth trigger operation for initiating a second complaint; responding to the tenth trigger operation, and displaying a transfer complaint page for the user to fill in the transfer complaint information; receiving an eleventh trigger action on a first next control within the forwarding complaint page; responding to the eleventh trigger operation, and displaying a second forwarding preview page corresponding to the forwarding complaint page; receiving a twelfth trigger operation acting on a second next step control in the second forwarding preview page; responding to the twelfth trigger operation, displaying a non-transfer complaint page for the user to fill out non-transfer complaint information; receiving a thirteenth trigger action on a fourth submission control within the non-forwarding complaint page; and in response to the thirteenth triggering operation, sending the forwarding complaint information and the non-forwarding complaint information to a server, so that the server sends the forwarding complaint information to a complainer of the second complaint as the complained information of the second complaint when the forwarding complaint information is approved.

For example, the second complaint is a complaint that the user a initiates to the user B or any other user C, that is, the user a may also initiate a complaint to the user B or any other user C when the complaint is made by the user B, which is a complaint of the first complaint. The complaint information transferred can be understood as complaint information which can be transferred to a complainer after the complaint audit is passed, namely the complaint information which can be checked by the complainer, and the complaint information can comprise one or more of the name of the complainer (namely the claimant), the certification material uploaded by the complainer and the complaint description information input by the complainer; accordingly, non-forwarded complaint information may be understood as complaint information that is not forwarded to the complainer, i.e., complaint information that is not viewable by the complainer, which may include contact details (e.g., mailbox and telephone number, etc.) of the complainer and identification information (e.g., identification card image, etc.) of the complainer. The seventh triggering operation may be any operation capable of initiating a complaint, such as an operation of clicking a complaint control displayed in a certain page or window of the application software, and the like.

In the above embodiment, the transfer complaint page may be understood as a page for the user to fill out the transfer complaint information, and the page may be provided with one or more of an input area 31 of a rights body type, an input area 32 of a name of a right reseller, an upload area 33 of infringement certification material, and an input area 34 of a complaint reason, and may be further provided with a first step-down control 35 for switching to a second transfer preview page, as shown in fig. 3. The second forwarding preview page may be understood as a page for displaying the effect of the complaint information written by the user on the complainer side, where one or more of the name 41 of the user (i.e. the complainer), the account 42 of the complainer user, the name 43 of the complained object, the infringement type 44, the description of the complaint (including the complaint reason 45 and the complaint certification material 46 input by the user) and the guarantee statement 47 of the user may be displayed on the page, and a second next step control 48 for switching to the non-forwarding complaint page may be further provided, as shown in fig. 4. The non-transfer complaint page may be understood as a page for the user to fill out non-transfer complaint information, and one or more of an input area 51 of a mailbox, an input area 52 of a telephone number, and an input area 53 of a user certificate may be provided in the page, and a fourth submission control 54 for submitting the transfer complaint information and the non-transfer complaint information filled out by the user may be further provided, as shown in fig. 5.

Specifically, when a user wants to complain about a certain video published by other users, the user can click a complaining control corresponding to the video; correspondingly, when monitoring that a user clicks a complaint control corresponding to a certain video, the electronic equipment determines that a tenth trigger operation is received, determines the video as a complaint video, and displays a complaint forwarding page; a user inputs the complaint transferring information in the complaint transferring page and clicks a first next step control in the complaint transferring page after the complaint transferring information is input; when monitoring that a user clicks a first next step control in a complaint page, the electronic equipment determines that an eleventh trigger operation is received, and switches a current display page from a complaint page to a second transfer preview page corresponding to the complaint page; the user views the forwarding complaint information displayed in the second forwarding preview page, and clicks a second next step control in the second forwarding preview page after the viewing is finished; when monitoring that the user clicks a second next step control in a second forwarding preview page, the electronic device determines that a twelfth trigger operation is received, and switches the current display page from the second forwarding preview page to a non-forwarding complaint page; the user inputs the non-transfer complaint information in the non-transfer complaint page and clicks a fourth submission control in the non-transfer complaint page after the input is finished; when monitoring that the user clicks a fourth submission control in the non-transfer complaint page, the electronic equipment determines that a thirteenth trigger operation is received, and sends the transfer complaint information and the non-transfer complaint information filled by the user to the server; the server checks the forwarded complaint information and the non-forwarded complaint information based on a preset checking strategy and/or checking operation of a checker, and in real time when the user complaint is checked and determined to belong to the real time, corresponding penalty measures are adopted to penalize a complainer of the second complaint, and a penalty notice is sent to the electronic equipment logged in by the complainer of the second complaint, so that the electronic equipment logged in by the complainer of the second complaint can display a complainer detail page of the complaint to the complainer of the second complaint when the complainer of the second complaint clicks a display area of the penalty notice.

In the above embodiment, by providing the transfer delivery page, the second non-transfer complaint page, and the transfer preview page, the complaint information that can be viewed by the complainer and the complaint information that cannot be viewed by the complainer can be clearly distinguished from each other by the user, so that anxiety of the user, which is caused by the fear that the information that is private to the user is viewed by the complainer, is reduced, and the user experience during complaint performance is improved.

It is to be understood that, in the above embodiment, the second transfer preview page may not be provided, and in this case, when the electronic device receives a click operation on the next step control in the transfer complaint page, the electronic device may directly switch the currently displayed page from the transfer complaint page to the non-transfer complaint page. In addition, the switching order of the complaint transfer page, the second complaint transfer page and the non-complaint transfer page can be set as required, for example, the electronic device can display the complaint transfer page, the complaint transfer page and the second complaint transfer page in sequence based on a trigger operation of a user, or display the complaint transfer page, the complaint transfer page and the second complaint transfer page in sequence, and so on.

The complaint processing method provided by the embodiment receives a first trigger operation for viewing complaint information of a first complaint, and displays a complaint detail page for displaying the complaint information in response to the first trigger operation, wherein the complaint information comprises at least one of complainer information, complaint object information and complaint description information. By adopting the technical scheme, when the user is punished, the detailed punished information is displayed to the user, and not only the punished result is displayed to the user, so that the user can clearly determine the self punished related information, the complained content is improved or complained in a targeted manner, and the use experience of the user is improved.

Fig. 6 is a schematic flow chart of another complaint handling method according to an embodiment of the disclosure. The solution in this embodiment may be combined with one or more of the alternatives in the above-described embodiments. Optionally, the complaint processing method provided in this embodiment may further include: receiving a second trigger operation acting on the complaint control in the complaint detail page; responding to the second trigger operation, displaying a forwarding complaint page for a user to fill in first forwarding complaint information, wherein the first complaint is a complaint received by the user; receiving a third trigger operation acting on a first submission control in the forwarding complaint page; responding to the third trigger operation, and switching the current display page from the forwarding complaint page to a first forwarding preview page corresponding to the forwarding complaint page; receiving a fourth trigger operation acting on a completion control in the first transfer preview page; responding to the fourth trigger operation, displaying a non-transfer complaint page for the user to fill out non-transfer complaint information; receiving a fifth trigger action on a second submission control within the non-forwarding complaint page; and in response to the fifth triggering operation, sending the first forwarded complaint information and the non-forwarded complaint information to a server as complaint information of the first complaint, so that the server sends the first forwarded complaint information to a complainer of the first complaint when the first forwarded complaint information is approved.

Optionally, the complaint processing method provided in this embodiment may further include: receiving a sixth trigger to view second forwarded complaint information for the second complaint; and responding to the sixth trigger operation, displaying a complaint detail page, wherein the complaint detail page is used for displaying the second forwarding complaint information, and the second complaint is a complaint initiated by the user.

Optionally, the complaint processing method provided in this embodiment may further include: receiving a seventh trigger action on a complaint control within the complaint details page; responding to the seventh trigger operation, displaying a target complaint page for the user to fill in supplementary complaint information, wherein the supplementary complaint is a complaint initiated by the user; receiving an eighth triggering operation acting on a third submission control in the target complaint page; and responding to the eighth triggering operation, and sending the supplementary complaint information to a server.

Correspondingly, as shown in fig. 6, the complaint handling method provided by the embodiment may include:

s201, receiving a first trigger operation for checking the complaint information of the first complaint.

S202, responding to the first trigger operation, displaying a complaint detail page, wherein the complaint detail page displays the complaint information, and the complaint information comprises at least one of complainer information, complaint object information and complaint description information.

S203, receiving a second trigger operation acting on the complaint control in the complaint detail page.

And S204, responding to the second trigger operation, displaying a forwarding complaint page for a user to fill in first forwarding complaint information, wherein the first complaint is a complaint received by the user.

The transfer complaint page can be understood as a page for the user to fill in the first transfer complaint information. The first forwarded complaint information may be understood as complaint information that is viewable by the complainer of the first complaint after the complaint audit passes, which may include the name of the customer (i.e., the claimant), the proof material and the reason why the complaint content does not constitute an infringement. Accordingly, the transfer complaint page may be provided with an input area 71 for the type of the right body, an input area 72 for the name of the claimant, an input area 73 for the proof of infringement material, and an input area 74 for the cause of infringement, and may be further provided with a first filing control 75, as shown in fig. 7.

Specifically, the electronic device displays a complaint detail page of the first complaint received by the user, and displays a complaint control 29 in the complaint detail page, as shown in fig. 2; when a user wants to complain about a first complaint, clicking a complaint control 29 in a complaint detail page; correspondingly, when it is monitored that the user clicks the complaint control 29, the electronic device determines that the second trigger operation is received, and switches the currently displayed page from the complaint detail page of the first complaint to the complaint forwarding page of the first complaint, so that the user can fill the first complaint forwarding information of the first complaint in the non-complaint forwarding page.

S205, receiving a third trigger operation acting on the first submission control in the transfer complaint page.

S206, responding to the third trigger operation, and switching the current display page from the forwarding complaint page to a first forwarding preview page corresponding to the forwarding complaint page.

The first transfer preview page may be understood as a page for displaying the effect of displaying the first transfer complaint information filled by the user on the complainer side, in which one or more of the name 81 of the user (i.e. the claimant), the account 82 of the user, the name 83 of the complained object, the infringement type 84, the statement description (including the non-infringement reason 85 and the non-infringement certification material 86 input by the user) and the assurance statement 87 of the user may be displayed, and a completion control 88 for switching to the non-transfer complaint page may be further provided, as shown in fig. 8

Illustratively, a user inputs first transfer complaint information in a transfer complaint page and clicks a first submission control in the transfer complaint page after the input is finished; and when monitoring that the user clicks a first submission control in the complaint transfer page, the electronic equipment determines that a third trigger operation is received, and switches the currently displayed page from the complaint transfer page to a first transfer preview page corresponding to the complaint transfer page so that the user can view first transfer complaint information to be transferred to the complaint person.

And S207, receiving a fourth trigger operation acting on the completion control in the first transfer preview page.

And S208, responding to the fourth trigger operation, displaying a non-transfer complaint page for the user to fill out non-transfer complaint information.

The non-transfer complaint page can be understood as a page for the user to fill out the non-transfer complaint information. The non-forwarded complaint information can be understood as complaint information that is not forwarded to the complainer, i.e., complaint information that is not viewable by the complainer, which can include contact information of the user (e.g., a mailbox, a telephone number, etc.) and identification information of the user (e.g., an identification card image of the user, etc.). Accordingly, one or more of an input area 91 for a mailbox, an input area 92 for a telephone number, and an input area 93 for a user certificate may be provided in the non-transfer complaint page, and a second submission control 94 may be further provided, as shown in fig. 9.

In this embodiment, the fourth triggering operation may be any triggering operation for triggering the electronic device to display a non-transfer complaint page of the first complaint, the third triggering operation may be a click operation acting on a completion control in the first transfer preview page, and correspondingly, when it is monitored that the user clicks the completion control in the first transfer preview page, the electronic device may determine that the third triggering operation is received, and switch the currently displayed page from the first transfer preview page to the non-transfer complaint page.

In the above embodiment, by providing the transfer complaint page, the first transfer preview page, and the non-transfer complaint page, the user can clearly distinguish between complaint information that can be viewed by a complaint person and complaint information that cannot be viewed by the complaint person, so that anxiety of the user, which is caused by the fear that information that is private to the user is viewed by the complaint person, is reduced, and the experience of the user in complaint is improved.

It is understood that the switching order of the forwarding complaint page, the first forwarding preview page and the non-forwarding complaint page can be set according to the requirement, for example, the electronic device can sequentially display the non-forwarding complaint page, the forwarding complaint page and the first forwarding preview page based on the triggering operation of the user, or sequentially display the forwarding complaint page, the non-forwarding complaint page, the first forwarding preview page and the like.

S209, receiving a fifth trigger operation acting on a second submission control in the non-forwarding complaint page.

S210, responding to the fifth trigger operation, sending the first forwarded complaint information and the non-forwarded complaint information to a server as the complaint information of the first complaint, so that the server sends the first forwarded complaint information to a complainer of the first complaint when the first forwarded complaint information is approved.

Illustratively, a user inputs non-transfer complaint information in a non-transfer complaint page and clicks a second submission control in the non-transfer complaint page after the input is finished; when monitoring that the user clicks a second submission control in the non-transfer complaint page, the electronic equipment determines that a fifth trigger operation is received, and sends first transfer complaint information and non-transfer complaint information filled by the user to the server; correspondingly, the server audits the first transferred complaint information and the non-transferred complaint information based on a preset audit policy and/or audit operation of auditors, and sends a complaint notice to the electronic equipment logged in by the complainer of the first complaint when the user complaint is determined to be in real time by audit, so that the electronic equipment logged in by the complainer of the first complaint can display a complaint detail page of the complaint to the complainer of the first complaint when the complainer of the first complaint clicks a display area of the complaint notice.

And S211, receiving a sixth trigger operation of checking second forwarding complaint information of the second complaint.

And S212, responding to the sixth trigger operation, and displaying a complaint detail page, wherein the complaint detail page is used for displaying the second forwarded complaint information, and the second complaint is a complaint initiated by the user.

The sixth triggering operation may be any operation for triggering display of the transfer complaint information received by the user, and for example, the sixth triggering operation may be a click operation performed in a display area of the complaint notification in the message page. The second transfer complaint information may include transfer complaint information filled out by a complainer of the second complaint at the time of the complaint. As shown in fig. 10, the complaint details page may display a name 101 of a claimant (i.e., a complainer), a declaration account 102 (i.e., an account of a complainer), a name 103 of a second complaint object, a right type 104 of a right involved, declaration content 105 (including words and pictures), and a guarantee declaration 106 of the claimant, and may further display a complaint control 107.

Illustratively, the electronic device receives and displays a complaint notice sent by the server when the complaint audit of the complainer about the second complaint passes; when the user wants to view the detailed information of the complaint, the user can click the display area of the complaint notice; correspondingly, when the computer monitors that the user clicks the display area of the complaint notice, the computer determines that a sixth trigger operation is received, responds to the sixth trigger operation, displays a complaint detail page, and displays second forwarding complaint information of a second complaint in the complaint detail page.

And S213, receiving a seventh trigger operation acting on the complaint control in the complaint detail page.

And S214, responding to the seventh trigger operation, displaying a target complaint page for the user to fill in supplementary complaint information, wherein the supplementary complaint is a complaint initiated by the user.

The target complaint page can be a page for the user to fill in the complaint information. The supplementary complaint information can be understood as related complaint or litigation information which is supplemented and filled when the user complains again about the complaint sent by the complaint user, and can comprise complaint supplementary description information (such as a case explanation that a second complaint has complained to a related department or has already filed a litigation with a national court, and the like) and complaint supplementary certification material (such as a certificate that the complaint has been filed to the related department or has already filed a litigation with the national court, and the like) of the user. Accordingly, as shown in fig. 11, an input area 111 for the user to fill out the complaint description information and an upload area 112 for the user to upload the complaint supplementary proof material may be provided in the target complaint page, and a third submission control 113 for instructing the electronic device to submit the supplementary complaint information filled out by the user may be further provided.

Specifically, the electronic device displays a complaint detail page of the second complaint, and displays a complaint control in the complaint detail page; when the user wants to complain again for the application initiated by the complainer, clicking a complaining control in a complaining detail page; correspondingly, when the fact that the user clicks the complaint control is monitored, the electronic equipment determines that the seventh trigger operation is received, and switches the current display page from the complaint detail page to the target complaint page, so that the user can fill and write supplementary complaint information in the target complaint page.

S215, receiving an eighth triggering operation acting on a third submission control in the target complaint page.

S216, responding to the eighth triggering operation, and sending the supplementary complaint information to a server.

Illustratively, a user fills supplementary complaint information into a target complaint page, and after the supplementary complaint information is filled, a third submission control in the target complaint page can be triggered (e.g., clicked); correspondingly, when the electronic equipment monitors that the user triggers the third submission control, the electronic equipment determines that the eighth triggering operation is received, and sends the supplementary complaint information filled in the target complaint page by the user to the server, so that the subsequent review is performed again based on the supplementary complaint information.

In this embodiment, when it is monitored that the user completes input of the supplemental complaint information, the display page may be switched to a complaint progress page, and when it is monitored that the user performs a trigger operation for viewing the complaint progress, a complaint progress page may also be displayed, so that the user can view the progress of the second complaint initiated by the user. At this time, preferably, the complaint handling method provided in this embodiment may further include: and responding to the eighth triggering operation or responding to the received ninth triggering operation for viewing the complaint progress of the second complaint, and displaying a complaint progress page of the second complaint. The ninth triggering operation can be any operation for checking the complaint progress of the second complaint initiated by the user; as shown in fig. 12, in addition to the complaint progress of the second complaint, the complaint schedule page may further display the complaint order number, the complaint time, and the complaint description of the second complaint.

The complaint processing method provided by the embodiment can support the online complaint of the received first complaint and the re-complaint of the initiated second complaint by the user, and improve the convenience of the user in complaint and re-complaint. In addition, the non-transfer complaint page is used for inputting the non-transfer complaint information, so that the complaint information which can be checked by the complaint person and the non-transfer complaint information which cannot be checked by the complaint person can be clearly distinguished by the user, and the use experience of the user is improved.

Fig. 13 is a block diagram of a complaint processing apparatus according to an embodiment of the disclosure. The device can be realized by software and/or hardware, can be configured in electronic equipment, can be typically configured in a mobile phone or a tablet computer, and can process the complaint by executing the complaint processing method. As shown in fig. 13, the complaint processing apparatus provided by the present embodiment may include: a first trigger operation receiving module 1301 and a complaint detail page display module 1302, wherein,

a first trigger operation receiving module 1301, configured to receive a first trigger operation of viewing complaint information of a first complaint;

a complaint detail page display module 1302, configured to display a complaint detail page in response to the first trigger operation, where the complaint detail page displays the complaint information, and the complaint information includes at least one of information of a complaint person, information of a complaint object, and complaint description information.

The complaint processing apparatus provided by the embodiment receives a first trigger operation of viewing complaint information of a first complaint through the first trigger operation receiving module, and displays a complaint detail page for displaying the complaint information in response to the first trigger operation through the complaint detail page displaying module, wherein the complaint information includes at least one of complainer information, complaint target information and complaint description information. By adopting the technical scheme, when the user is punished, the detailed punished information is displayed to the user, and not only the punished result is displayed to the user, so that the user can clearly determine the self punished related information, the complained content is improved or complained in a targeted manner, and the use experience of the user is improved.

Further, the complaint processing apparatus provided in this embodiment may further include: the complaint control receiving module is used for receiving a complaint control in the complaint detail page; and the complaint page display module is used for responding to the second trigger operation and displaying a complaint page so as to enable a user to fill out complaint information, wherein the user is the complainer of the first complaint.

Further, the complaint processing apparatus provided in this embodiment may further include: the complaint control receiving module is used for receiving a complaint control in the complaint detail page; the transmission complaint page display module is used for responding to the second trigger operation and displaying a transmission complaint page so as to enable a user to fill in first transmission complaint information; a third trigger operation receiving module, configured to receive a third trigger operation that acts on the first submission control in the transfer complaint page; the preview page display module is used for responding to the third trigger operation and switching the current display page from the forwarding complaint page to a first forwarding preview page corresponding to the forwarding complaint page; a fourth trigger operation receiving module, configured to receive a fourth trigger operation that acts on a completion control in the first transfer preview page; a non-transfer complaint page display module, configured to respond to the fourth trigger operation and display a non-transfer complaint page for the user to fill in non-transfer complaint information; a fifth trigger operation receiving module, configured to receive a fifth trigger operation that acts on a second submission control in the non-forwarding complaint page; and a complaint information sending module, configured to send, in response to the fifth trigger operation, the first forwarded complaint information and the non-forwarded complaint information as complaint information of the first complaint to a server, so that the server sends the first forwarded complaint information to a complaint person of the first complaint when the first forwarded complaint information is approved.

Further, the complaint processing apparatus provided in this embodiment may further include: a sixth trigger operation receiving module, configured to receive a sixth trigger operation of viewing second forwarding complaint information of the second complaint; and the complaint detail page display module is used for responding to the sixth trigger operation and displaying a complaint detail page, and the complaint detail page is used for displaying the second forwarded complaint information.

Further, the complaint processing apparatus provided in this embodiment may further include: a seventh trigger operation receiving module, configured to receive a seventh trigger operation that acts on the complaint control in the complaint detail page; a target complaint page display module, configured to display a target complaint page in response to the seventh trigger operation, so that the user fills in supplementary complaint information, where the user is a complaint person of the second complaint; an eighth trigger operation receiving module, configured to receive an eighth trigger operation that acts on a third submission control in the target complaint page; and the supplementary complaint information sending module is used for responding to the eighth triggering operation and sending the supplementary complaint information to a server.

Further, the complaint processing apparatus provided in this embodiment may further include: and a complaint progress page display module, configured to display a complaint progress page of the second complaint in response to the eighth triggering operation or in response to a received ninth triggering operation for viewing a complaint progress of the second complaint.

Further, the complaint processing apparatus provided in this embodiment may further include: a tenth trigger operation receiving module, configured to receive a tenth trigger operation for initiating a second complaint; a complaint forwarding page display module, configured to display a complaint forwarding page in response to the tenth trigger operation, so that a user fills in complaint forwarding information; an eleventh trigger operation receiving module, configured to receive an eleventh trigger operation that acts on a first next step control in the transfer complaint page; a preview page display module, configured to display a second forwarding preview page corresponding to the forwarding complaint page in response to the eleventh trigger operation; a twelfth trigger operation receiving module, configured to receive a twelfth trigger operation that acts on a second next step control in the second forwarding preview page; a non-forwarding complaint page display module, configured to display a non-forwarding complaint page in response to the twelfth trigger operation, so that the user fills in non-forwarding complaint information; a thirteenth trigger operation receiving module, configured to receive a thirteenth trigger operation that acts on a fourth submission control in the non-forwarding complaint page; and a complaint information sending module, configured to send the transfer complaint information and the non-transfer complaint information to a server in response to the thirteenth trigger operation, so that the server sends the transfer complaint information to a complainer of the second complaint as compliant information of the second complaint when the audit of the transfer complaint information passes.

The complaint processing device provided by the embodiment of the disclosure can execute the complaint processing method provided by any embodiment of the disclosure, and has corresponding functional modules and beneficial effects for executing the complaint processing method. For technical details that are not described in detail in this embodiment, reference may be made to a complaint handling method provided in any embodiment of the disclosure.

Referring now to fig. 14, shown is a schematic diagram of an electronic device (e.g., terminal device) 1400 suitable for use in implementing embodiments of the present disclosure. The terminal device in the embodiments of the present disclosure may include, but is not limited to, a mobile terminal such as a mobile phone, a notebook computer, a digital broadcast receiver, a PDA (personal digital assistant), a PAD (tablet computer), a PMP (portable multimedia player), a vehicle terminal (e.g., a car navigation terminal), and the like, and a stationary terminal such as a digital TV, a desktop computer, and the like. The electronic device shown in fig. 14 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.

As shown in fig. 14, an electronic device 1400 may include a processing means (e.g., central processing unit, graphics processor, etc.) 1401 that can perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)1402 or a program loaded from a storage device 1406 into a Random Access Memory (RAM) 1403. In the RAM 1403, various programs and data necessary for the operation of the electronic device 1400 are also stored. The processing device 1401, the ROM 1402, and the RAM 1403 are connected to each other by a bus 1404. An input/output (I/O) interface 1405 is also connected to bus 1404.

Generally, the following devices may be connected to the I/O interface 1405: input devices 1406 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; an output device 1407 including, for example, a Liquid Crystal Display (LCD), a speaker, a vibrator, or the like; storage devices 1406 including, for example, magnetic tape, hard disk, etc.; and a communication device 1409. The communication means 1409 may allow the electronic device 1400 to communicate wirelessly or by wire with other devices to exchange data. While fig. 14 illustrates an electronic device 1400 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided.

In particular, according to an embodiment of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program carried on a non-transitory computer readable medium, the computer program containing program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication device 1409, or installed from the storage device 1406, or installed from the ROM 1402. The computer program, when executed by the processing apparatus 1401, performs the functions defined in the methods of the embodiments of the present disclosure.

It should be noted that the computer readable medium in the present disclosure can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In contrast, in the present disclosure, a computer readable signal medium may comprise a propagated data signal with computer readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.

In some embodiments, the clients, servers may communicate using any currently known or future developed network Protocol, such as HTTP (HyperText Transfer Protocol), and may interconnect with any form or medium of digital data communication (e.g., a communications network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), the Internet (e.g., the Internet), and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed network.

The computer readable medium may be embodied in the electronic device; or may exist separately without being assembled into the electronic device.

The computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to: receiving a first trigger operation of viewing complained information of a first complaint; in response to the first trigger operation, displaying a complaint detail page, wherein the complaint information is displayed in the complaint detail page, and the complaint information comprises at least one of complainer information, complaint object information and complaint description information.

Computer program code for carrying out operations for the present disclosure may be written in any combination of one or more programming languages, including but not limited to an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in the embodiments of the present disclosure may be implemented by software or hardware. Wherein the names of the modules do not in some cases constitute a limitation of the unit itself.

The functions described herein above may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), systems on a chip (SOCs), Complex Programmable Logic Devices (CPLDs), and the like.

In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

Example 1 provides, in accordance with one or more embodiments of the present disclosure, a complaint handling method including:

Example 2 the method of example 1, in accordance with one or more embodiments of the present disclosure, further comprising:

receiving a second trigger operation acting on the complaint control in the complaint detail page;

and responding to the second trigger operation, and displaying a complaint page for a user to fill out complaint information, wherein the user is the complainer of the first complaint.

Example 3 the method of example 1, in accordance with one or more embodiments of the present disclosure, further comprising:

responding to the second trigger operation, displaying a forwarding complaint page for a user to fill in first forwarding complaint information;

receiving a third trigger operation acting on a first submission control in the forwarding complaint page;

responding to the third trigger operation, and switching the current display page from the forwarding complaint page to a first forwarding preview page corresponding to the forwarding complaint page;

receiving a fourth trigger operation acting on a completion control in the first transfer preview page;

responding to the fourth trigger operation, displaying a non-transfer complaint page for the user to fill out non-transfer complaint information;

receiving a fifth trigger action on a second submission control within the non-forwarding complaint page;

and in response to the fifth triggering operation, sending the first forwarded complaint information and the non-forwarded complaint information to a server as complaint information of the first complaint, so that the server sends the first forwarded complaint information to a complainer of the first complaint when the first forwarded complaint information is approved.

Example 4 the method of example 3, in accordance with one or more embodiments of the present disclosure, further comprising:

receiving a sixth trigger to view second forwarded complaint information for the second complaint;

and responding to the sixth trigger operation, and displaying a complaint detail page, wherein the complaint detail page is used for displaying the second forwarding complaint information.

Example 5 the method of example 4, in accordance with one or more embodiments of the present disclosure, further comprising:

receiving a seventh trigger action on a complaint control within the complaint details page;

responding to the seventh trigger operation, displaying a target complaint page for the user to fill in supplementary complaint information, wherein the user is a complaint person of the second complaint;

receiving an eighth triggering operation acting on a third submission control in the target complaint page;

and responding to the eighth triggering operation, and sending the supplementary complaint information to a server.

Example 6 the method of example 5, in accordance with one or more embodiments of the present disclosure, further comprising:

and responding to the eighth triggering operation or responding to the received ninth triggering operation for viewing the complaint progress of the second complaint, and displaying a complaint progress page of the second complaint.

Example 7 the method of any of examples 4-6, in accordance with one or more embodiments of the present disclosure, further comprising:

receiving a tenth trigger operation for initiating a second complaint;

responding to the tenth trigger operation, and displaying a transfer complaint page for the user to fill in the transfer complaint information;

receiving an eleventh trigger action on a first next control within the forwarding complaint page;

responding to the eleventh trigger operation, and displaying a second forwarding preview page corresponding to the forwarding complaint page;

receiving a twelfth trigger operation acting on a second next step control in the second forwarding preview page;

responding to the twelfth trigger operation, displaying a non-transfer complaint page for the user to fill out non-transfer complaint information;

receiving a thirteenth trigger action on a fourth submission control within the non-forwarding complaint page;

and in response to the thirteenth triggering operation, sending the forwarding complaint information and the non-forwarding complaint information to a server, so that the server sends the forwarding complaint information to a complainer of the second complaint as the complained information of the second complaint when the forwarding complaint information is approved.

Example 8 provides, in accordance with one or more embodiments of the present disclosure, a complaint processing apparatus including:

Example 9 provides, in accordance with one or more embodiments of the present disclosure, an electronic device, comprising:

one or more processors;

a memory for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the complaint handling method of any of examples 1-7.

Example 10 provides a computer-readable storage medium having stored thereon a computer program that, when executed by a processor, implements the complaint handling method of any of examples 1-7, in accordance with one or more embodiments of the disclosure.

The foregoing description is only exemplary of the preferred embodiments of the disclosure and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the disclosure herein is not limited to the particular combination of features described above, but also encompasses other embodiments in which any combination of the features described above or their equivalents does not depart from the spirit of the disclosure. For example, the above features and (but not limited to) the features disclosed in this disclosure having similar functions are replaced with each other to form the technical solution.

Further, while operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Likewise, while several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the disclosure. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.

Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.

Claims

1. A complaint handling method, comprising:

2. The method of claim 1, further comprising:

and responding to the second trigger operation, displaying a complaint page for a user to fill out complaint information, wherein the first complaint is a complaint received by the user.

3. The method of claim 1, further comprising:

responding to the second trigger operation, displaying a forwarding complaint page for a user to fill in first forwarding complaint information, wherein the first complaint is a complaint received by the user;

4. The method of claim 3, further comprising:

and responding to the sixth trigger operation, displaying a complaint detail page, wherein the complaint detail page is used for displaying the second forwarding complaint information, and the second complaint is a complaint initiated by the user.

5. The method of claim 4, further comprising:

responding to the seventh trigger operation, displaying a target complaint page for the user to fill in supplementary complaint information, wherein the supplementary complaint is a complaint initiated by the user;

6. The method of claim 5, further comprising:

7. The method of any of claims 4-6, further comprising:

receiving a tenth trigger operation for initiating a second complaint;

8. A complaint handling device comprising:

9. An electronic device, comprising:

one or more processors;

a memory for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the complaint handling method of any of claims 1-7.

10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out a complaint handling method according to any one of claims 1-7.