CN112182304A

CN112182304A - Message processing method, device, equipment and storage medium based on notification center

Info

Publication number: CN112182304A
Application number: CN202011065964.6A
Authority: CN
Inventors: 胡勇; 魏彪
Original assignee: Shanghai Yanxi Software Information Technology Co ltd
Current assignee: Shanghai Yanxi Software Information Technology Co ltd
Priority date: 2020-09-30
Filing date: 2020-09-30
Publication date: 2021-01-05

Abstract

The embodiment of the invention discloses a message processing method, a device, equipment and a storage medium based on a notification center, wherein the method comprises the following steps: the historical notification messages are searched in response to the received search conditions, the data of the preset message fields of the notification messages obtained through searching are extracted, the extracted data are displayed in a preset interface according to the notification time sequence, the user demand information can be generated conveniently, and the user experience is improved.

Description

Message processing method, device, equipment and storage medium based on notification center

Technical Field

The embodiment of the invention relates to computer technology, in particular to a message processing method, a message processing device, message processing equipment and a storage medium based on a notification center.

Background

In the prior art, service messages can be sent and received inside the organization groups or among the organization groups based on a notification center. When a service dispute event occurs, historical service messages need to be sequentially presented based on a browsing instruction input by a user, so that the user can find out the dispute cause, and the user experience is poor. Therefore, a message processing method is needed to generate user requirement information conveniently and improve user experience.

Disclosure of Invention

In view of this, embodiments of the present invention provide a method, an apparatus, a device and a storage medium for processing a message based on a notification center, which can generate user requirement information conveniently and improve user experience.

In a first aspect, an embodiment of the present invention provides a message processing method based on a notification center, including:

searching the history notification message in response to the received search condition;

extracting data from preset message fields of the searched notification messages;

and displaying the extracted data in a preset interface according to the notification time sequence.

In a second aspect, an embodiment of the present invention further provides a message processing apparatus based on a notification center, including:

the searching module is used for responding to the received searching condition and searching the history notification message;

the data extraction module is used for extracting data from the preset message field of the notification message obtained by searching;

and the display module is used for displaying the extracted data in a preset interface according to the notification time sequence. .

In a third aspect, an embodiment of the present invention further provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor executes the computer program to implement the notification center-based message processing method according to any embodiment of the present application.

In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program is executed by a processor to implement a notification center-based message processing method as provided in any embodiment of the present application.

The embodiment of the invention provides a message processing method, a device, equipment and a storage medium based on a notification center, wherein the method comprises the following steps: the historical notification messages are searched in response to the received search conditions, the data of the preset message fields of the notification messages obtained through searching are extracted, the extracted data are displayed in a preset interface according to the notification time sequence, the user demand information can be generated conveniently, and the user experience is improved.

Drawings

Fig. 1 is a schematic flowchart of a message processing method based on a notification center according to an embodiment of the present invention;

fig. 2 is a schematic diagram of a preset interface of a processing result in a notification center-based message processing method according to an embodiment of the present invention;

fig. 3 is a schematic structural diagram of a message processing apparatus based on a notification center according to a second embodiment of the present invention;

fig. 4 is a schematic structural diagram of an electronic device according to a third embodiment of the present invention.

Detailed Description

In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described through embodiments with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention. In the following embodiments, optional features and examples are provided in each embodiment, and various features described in the embodiments may be combined to form a plurality of alternatives, and each numbered embodiment should not be regarded as only one technical solution.

Example one

Fig. 1 is a schematic flowchart of a message processing method based on a notification center according to an embodiment of the present invention, which is applicable to a situation of integrating messages, for example, a situation that the notification center restores message link information according to a service communication message when a service dispute event occurs, and is beneficial to assisting a user in identifying dispute causes. The method can be executed by a message processing device based on a notification center provided by the embodiment of the invention, the device is implemented in a software and/or hardware manner, and can be configured in an electronic device, for example, a server.

Referring to fig. 1, the message processing method based on the notification center provided in this embodiment includes the following steps:

and S110, responding to the received search condition, and searching the history notification message.

In the embodiment of the invention, the notification center can receive the input search condition and search the history notification message according to the search condition. The history notification message refers to a notification message that is stored in the database and/or the storage space by the notification center within a preset storage time, and the preset storage time may be set to a longer time, for example, the preset storage time may be set to 2 years, and may also be set to a longer time.

Optionally, the searching the history notification message in response to the received search condition includes:

and responding to the received search keyword of at least one search field, and searching the data of the message field corresponding to the search field in the history notification message.

The search criteria received by the notification center may include search keywords of at least one search field. The notification center may search data of the same message field as the search field in the history notification message according to the received search keyword to search data of the message field hitting the search keyword.

The data search is carried out according to the received search keyword of at least one search field, wherein at least one message field is selected from all message fields as the search field in response to the field selection operation of a user; then, responding to the operation of inputting search keywords by a user, and receiving the search keywords corresponding to each search field; finally, a data search is conducted in response to the search key of the at least one search field. In addition, in the searching process, the search field can be repeatedly edited, for example, the search field is newly added or the original search field is deleted, and the corresponding editing is carried out on the search keyword corresponding to the edited search field, so that the data searching is carried out according to the edited search keyword.

In addition, the search condition received by the notification center may be a search for data containing a search keyword from the history notification message according to the search keyword directly in response to an operation of inputting the search keyword by the user.

The notification center searches in response to the search key of at least one of the search fields, and can search the data of the message field related to the search key of the search field.

And S120, extracting data from the preset message field of the searched notification message.

History notification messages can be searched from a database and/or a storage space through searching keywords of the searching fields, and data of the message fields corresponding to the searching keywords are obtained. Furthermore, the data of the preset message field required by the user can be extracted from the notification message to which the searched data belongs. The preset message field and the search field may be the same or different.

Optionally, the preset message field includes at least one of the following: a message sender identification field, a message sender signature field, a message sending time field, a message body field, and a message attachment field.

The identification field of the message sending end refers to, for example, a field that identifies sending end identity information for sending a notification message to a notification center, and may be, for example, an ID of a login account of the message sending end, avatar information corresponding to the account, or characters that can identify the message sending end; the message sender signature field refers to, for example, a signature and a seal field of a user at the message sending end, and/or a field of other elements (e.g., a fingerprint image) that can identify the identity of the user; the message sending time field refers to, for example, time corresponding to when the message sending end sends the notification message; the message body field, for example, refers to a field indicating the specific content of the notification message, and the message body field may record and/or describe the message in text form, for example; the message attachment field refers to, for example, a related information field of an attachment carried by the notification message, such as a name of the attachment or a link of the attachment.

And S130, displaying the extracted data in a preset interface according to the notification time sequence.

After extracting the data of the preset message field of the notification message obtained by the search, the extracted data may be displayed in a preset interface according to the sending time field (i.e., the notification timing) of the notification message corresponding to the extracted data. The extracted data of the notification message displayed in the preset interface may be extracted data of the notification message which hits the search condition and is sent by different sending ends in the same service event transfer process.

The display mode of the extracted data can be that the extracted data is all displayed on one side of the display interface, or the extracted data is vertically and crossly displayed on two sides or multiple sides of the preset interface according to different data sending ends and sending time sequences. In an optional implementation manner, the notification center may display, according to the sending end that searches the condition, the extracted data in the notification message corresponding to the sending end in the notification message separately from the extracted data in the notification messages corresponding to other sending ends except the sending end, for example, the extracted data in the notification message corresponding to the sending end is displayed on the right side of the interface, and the extracted data in the notification messages corresponding to other sending ends is displayed on the left side of the interface, so that the user can quickly know the notification message sent by the user. The embodiment of the present invention does not specifically limit the display mode of the extracted data on the preset interface.

In an optional implementation manner, after receiving the search condition sent by the sending end, the notification center may further search the history notification message based on the authority range of the sending end. The right range may be a range of the notification message that can be viewed by the sending end, and the right range may be, for example, a notification message that belongs to the same service event as the notification message sent by the sending end; and for example, the notification message sent by all the senders, etc.

Illustratively, organization a sends a notification message 1 to organization B; after receiving the notification message 1, the organization B sends a notification message 2 to the organization C; after receiving communication message 2, organization C sends the received notification message 3 to organization B. If organization B registers its ID and inputs search conditions related to business items to which notification message 1, communication message 2, and notification message 3 belong, notification message 1, notification message 2, and notification message 3 are displayed at the same time on the terminal of organization B. If the organization D registers its ID, even if a search condition related to the notification message 1, the notification message 2, or the notification message 3 is inputted, any one of the notification message 1, the notification message 2, or the notification message 3 is not seen at the terminal of the organization D, and if the organization E is a higher-level organization of the organization a, the organization B, or the organization C, the organization E registers its ID, inputs a search condition related to any one of the notification message 1, the notification message 2, or the notification message 3, and can simultaneously display the notification message 1, the notification message 2, and the notification message 3.

Optionally, if the preset message field includes a message attachment field, displaying the extracted data in a preset interface, including:

displaying the extracted attachment data of the message attachment field in a preset interface in the form of attachment link;

when the attachment link is triggered, jumping to a detailed interface of the attachment data or downloading the attachment data.

If the fields related to the specific content of the notification message in the preset message fields also comprise message attachment fields, the extracted attachment data of the message attachment fields are displayed in a display interface in a link mode, and when the link is clicked, the interface displaying the detailed conditions of the attachment data can be skipped to, or the attachment data can be downloaded by clicking the link.

The attachment data may be, for example, text data, table data, image data, voice data, video data, and/or the like. In order to ensure the simplicity and readability of the preset interface, the attachment data can be displayed in the interface in a linked mode. Illustratively, the attachment data is a link related to the Excel form, and when the link is clicked, the attachment data can jump to an interface for displaying detailed contents of the Excel form or jump to an interface for downloading the form; the attachment data may also be a link of the picture, and when the link is clicked, the attachment data may jump to an interface displaying specific content of the picture or jump to an interface downloading the picture.

And displaying the data extracted from the message attachment field in a link form, so as to facilitate message verification according to the data corresponding to the link when needed.

Optionally, the preset interface is an HTML interface.

The extracted data is displayed on an HTML interface, and the data in the interface can be operated while being displayed, wherein the operation can be user operation supported by HTML, such as selection, copying, zooming, translation or collection. Different operations can be performed on different forms of display data according to requirements, for example, text data is copied, or links are clicked, and the like.

Optionally, the method is applied to notification message processing of logistics services; wherein the preset message field comprises at least one of the following: a waybill number field, a logistics handover details field, and a customer identification field.

The message processing method provided by the embodiment can be applied to the notification message processing of the logistics business, the notification center can search the data of the message field corresponding to the search field from the history notification message in response to the search keyword of at least one search field related to the waybill, extract the data of the waybill number field, the logistics handover detail field, the customer identification field and the like obtained by searching, and display the extracted data in the preset interface according to the notification time sequence. The delivery order number field is a logistics order number for delivering goods, the logistics handover detail field can be when the delivered goods arrive at a certain business department, and can be whether the goods arrive at the business department and are damaged or not, if the goods arrive at the business department, the damaged parts of the goods are photographed, and the photographed pictures are uploaded to the notification center, so that the notification center displays the pictures in a linked mode, the customer identification field can be an account ID of a sender or an account ID of a receiver, and any field can identify customer identity information.

The notification message processing method is applied to the notification message processing of the logistics business, the problem that when disputes in the logistics business seek evidences, the corresponding online vouchers are searched one by one due to complex manual work in a long-time process is solved, the efficiency is improved, and unnecessary economic losses are reduced for logistics companies.

Fig. 2 is a schematic diagram of a display interface of a processing result in a notification center-based message processing method according to an embodiment of the present invention. Referring to fig. 2, the display interface is a waybill, which at least includes dimension information. The attachment includes at least an attachment in a format and supports links.

The display interface of fig. 2 shows an online certificate of a certain goods, wherein the "business department a", "business department B", and "business department Z" are searched according to the search field, and the message sending end identification field of the message field is preset. Wherein, the '2019-1-1', '20191-2' and '2020-1-2' are message sending time fields of the preset message field. The notice message "notice, after verification that the acquisition is originally partially damaged", the notice message "received and acquired and sent by the business department B" is temporarily stored for one year ", and the notice message" acquired and sent by the business department Z "is sent, and the customer feeds back the message text field with the damaged and to-be-compensated" as the preset message field. Among them, the "attachment list: xxx.jpg, xxx.xls "is a field of message attachments that can be displayed by clicking on the link, and also downloaded by clicking on the link.

Referring to fig. 2, the notification message sent by the business department a shows that the goods are partially damaged originally, and the photos obtained by the damage can be sent in the form of accessories, so that after the goods are dispatched, the customers can be informed of the damaged goods by downloading the pictures of the accessories, and when the goods are received by the business department a, the goods are damaged, so that the responsibility for the damage of the goods is not in the logistics company, the reason for the damage of the goods can be accurately identified, and the economic loss of the logistics company is reduced.

According to the message processing method based on the notification center, provided by the embodiment of the invention, the historical notification message is searched by responding to the received search condition, the message sending end identification field, the message sender signature field, the message sending time field, the message body field and the message attachment field of the notification message obtained by searching are subjected to data extraction, and the extracted data is displayed in the preset interface according to the notification time sequence, so that the user demand information is conveniently generated, and the user experience is improved.

Example two

Fig. 3 is a schematic structural diagram of a message processing apparatus based on a notification center according to a second embodiment of the present invention. The message processing device applying the notification center can realize the message processing method based on the notification center provided by the embodiment of the invention.

Referring to fig. 3, the message processing apparatus based on the notification center provided by the present invention includes:

a search module 210 for searching the history notification message in response to the received search condition;

the data extraction module 220 is configured to perform data extraction on a preset message field of the notification message obtained through the search;

and the display module 230 is configured to display the extracted data in a preset interface according to the notification time sequence.

Specifically, the searching module 210 is configured to search, in response to a received search keyword of at least one search field, data of a message field corresponding to the search field in the history notification message.

Optionally, if the preset message field includes a message attachment field, the displaying module 320 includes:

the attachment display unit is used for displaying the extracted attachment data of the message attachment field in a preset interface in an attachment link mode;

Preferably, the preset interface is an HTML interface.

Optionally, the message processing apparatus is applied to processing notification messages of the logistics service; wherein, the preset message field comprises at least one of the following items: a waybill number field, a logistics handover details field, and a customer identification field.

The message processing device based on the notification center provided by the embodiment of the invention can execute the message processing method based on the notification center provided by the embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method. The technical details that are not described in detail can be referred to the message processing method based on the notification center provided by the embodiment of the invention.

EXAMPLE III

Fig. 4 is a schematic structural diagram of an electronic device according to a third embodiment of the present invention. FIG. 4 illustrates a block diagram of an exemplary electronic device 12 suitable for use in implementing embodiments of the present invention. The electronic device 12 shown in fig. 4 is only an example and should not bring any limitation to the function and the scope of use of the embodiment of the present invention. Device 12 is typically an electronic device that assumes cross-system program interfacing functionality.

As shown in FIG. 4, electronic device 12 is embodied in the form of a general purpose computing device. The components of electronic device 12 may include, but are not limited to: one or more processors or processing units 16, a memory 28, and a bus 18 that couples the various components (including the memory 28 and the processing unit 16).

Bus 18 represents one or more of any of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, and a processor or local bus using any of a variety of bus architectures. By way of example, such architectures include, but are not limited to, an Industry Standard Architecture (ISA) bus, a Micro Channel Architecture (MCA) bus, an enhanced ISA bus, a Video Electronics Standards Association (VESA) local bus, and a Peripheral Component Interconnect (PCI) bus.

Electronic device 12 typically includes a variety of computer-readable media. Such media may be any available media that is accessible by electronic device 12 and includes both volatile and nonvolatile media, removable and non-removable media.

Memory 28 may include computer device readable media in the form of volatile Memory, such as Random Access Memory (RAM) 30 and/or cache Memory 32. The electronic device 12 may further include other removable/non-removable, volatile/nonvolatile computer storage media. By way of example only, the storage device 34 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 4, and commonly referred to as a "hard drive"). Although not shown in FIG. 4, a magnetic disk drive for reading from and writing to a removable, nonvolatile magnetic disk (e.g., a "floppy disk") and an optical disk drive for reading from or writing to a removable, nonvolatile optical disk (e.g., a Compact disk-Read Only Memory (CD-ROM), a Digital Video disk (DVD-ROM), or other optical media) may be provided. In these cases, each drive may be connected to bus 18 by one or more data media interfaces. Memory 28 may include at least one program product 40, with program product 40 having a set of program modules 42 configured to carry out the functions of embodiments of the invention. Program product 40 may be stored, for example, in memory 28, and such program modules 42 include, but are not limited to, one or more application programs, other program modules, and program data, each of which examples or some combination may comprise an implementation of a network environment. Program modules 42 generally carry out the functions and/or methodologies of the described embodiments of the invention.

Electronic device 12 may also communicate with one or more external devices 14 (e.g., keyboard, mouse, camera, etc., and display), one or more devices that enable a user to interact with electronic device 12, and/or any devices (e.g., network card, modem, etc.) that enable electronic device 12 to communicate with one or more other computing devices. Such communication may be through an input/output (I/O) interface 22. Also, the electronic device 12 may communicate with one or more networks (e.g., a Local Area Network (LAN), Wide Area Network (WAN), and/or a public Network such as the internet) via the Network adapter 20. As shown, the network adapter 20 communicates with other modules of the electronic device 12 via the bus 18. It should be understood that although not shown in the figures, other hardware and/or software modules may be used in conjunction with electronic device 12, including but not limited to: microcode, device drivers, Redundant processing units, external disk drive Arrays, disk array (RAID) devices, tape drives, and data backup storage devices, to name a few.

The processor 16 executes various functional applications and data processing by executing programs stored in the memory 28, for example, implementing the message processing method based on the notification center provided by the above embodiment of the present invention, including:

Of course, those skilled in the art can understand that the processor may also implement the technical solution of the notification center-based message processing method provided in the embodiment of the present invention.

Example four

The fourth embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements a message processing method based on a notification center, where the method includes:

Of course, the computer program stored on the computer-readable storage medium provided by the embodiment of the present invention is not limited to the above method operations, and may also execute the message processing method based on the notification center provided by the embodiment of the present invention.

Computer storage media for embodiments of the invention may employ any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. The computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor device, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution apparatus, device, or apparatus.

A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution apparatus, device, or apparatus.

Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

Computer program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, or the like, as well as conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).

It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments illustrated herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims

1. A message processing method based on a notification center is characterized by comprising the following steps:

2. The method of claim 1, wherein searching for history notification messages in response to received search criteria comprises:

and responding to the received search keyword of at least one search field, and searching data of a message field corresponding to the search field in the history notification message.

3. The method of claim 1, wherein the predetermined message field comprises at least one of: a message sender identification field, a message sender signature field, a message sending time field, a message body field, and a message attachment field.

4. The method of claim 3, wherein displaying the extracted data in a predetermined interface if the predetermined message field contains a message attachment field comprises:

and when the attachment link is triggered, jumping to a detail interface of the attachment data or downloading the attachment data.

5. The method of claim 1, wherein the predetermined interface is an HTML interface.

6. The method according to any one of claims 1 to 5, wherein the notification message processing is applied to a logistics service; wherein the preset message field comprises at least one of the following: a waybill number field, a logistics handover details field, and a customer identification field.

7. A notification center-based message processing apparatus, comprising:

and the display module is used for displaying the extracted data in a preset interface according to the notification time sequence.

8. The device according to claim 7, wherein the message processing device is applied to the notification message processing of the logistics service.

9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the notification center-based message processing method according to any one of claims 1 to 6 when executing the program.

10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out a notification center-based message processing method according to any one of claims 1 to 6.