CN112133419A - Remote outpatient management system and method - Google Patents
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Abstract
A remote outpatient management system and a method belong to the field of remote medical treatment, are applied to a remote outpatient management platform, and comprise the following steps: acquiring registered user information, wherein the user information comprises the first user and the second user; setting the first user and the second user authority; determining a function module of the first user terminal and a function module of the second user terminal according to the authority, wherein the function modules comprise a remote outpatient service; determining the visit information of the remote outpatient service of the second user; acquiring first remote outpatient service appointment information of at least one first user; and matching the first remote outpatient service according to the visit information and the appointment information, and achieving the effect of participating hospitals of different levels in the remote outpatient service and optimizing medical resources.
Description
Technical Field
The invention belongs to the field of remote medical treatment, and relates to a remote outpatient management system and method.
Background
The remote outpatient service refers to scheduling for physicians who perform remote outpatient service, directly initiating remote outpatient service application and submitting relevant patient condition information when a next-level medical institution needs to perform remote outpatient service, entering a patient queue to be treated in each remote outpatient service department, and enabling the physicians in the remote outpatient service departments to conduct diagnosis and treatment on patients together with subordinate doctors through a terminal with an audio and video function. The doctors in the upper level hospitals communicate with the patients in real time and give diagnosis and treatment suggestions by combining the illness state data, and the doctors in the lower level make relevant diagnosis and treatment. By participating hospitals with different levels in remote outpatient service, medical resources can be optimized, convenience is provided for patients, and remote outpatient service implementation is in urgent need of solution. Furthermore, when the existing hospital outpatient service is scheduled, the operator is required to manually check the time arrangement of the doctor, the scheduled time is fixed, various emergency situations are difficult to flexibly deal with, and a large amount of labor cost is consumed in the scheduling process.
Disclosure of Invention
In order to solve the above problems, the present invention proposes the following technical solutions:
a remote outpatient service management method is applied to a remote outpatient service management platform and used for acquiring registered user information, wherein the user information comprises a first user and a second user; setting the first user and the second user authority; determining a function module of the first user terminal and a function module of the second user terminal according to the authority, wherein the function modules comprise a remote outpatient service; determining the visit information of the remote outpatient service of the second user; acquiring first remote outpatient service appointment information of at least one first user; and matching a first remote clinic according to the visit information and the reservation information.
Further, determining the visit information of the second user remote clinic specifically includes: acquiring remote outpatient service information of a second user, wherein the information comprises a designated doctor and a visit date; when the appointed doctor is matched with the out-patient date and the data source, determining the out-patient information as determined out-patient information; and when the designated doctor is not matched with the visit date and the data source, sending a prompt so that the second user can change the date.
Further, acquiring the online outpatient service duration of the at least one first user; and when the outpatient service time length of at least one first user is less than a preset value, adding a second user outpatient service number source according to the difference value between the outpatient service time length and the preset value, wherein one outpatient service number source is used for accessing one first user to an online outpatient service.
Further, when the clinic duration of the at least one first user is greater than a preset value, the appointment information of the at least one first user is changed according to the difference between the clinic duration and the preset value, wherein the appointment information comprises at least one of the clinic time and a designated doctor.
A remote outpatient service management method is applied to a first user terminal and is characterized by comprising the following steps:
acquiring the out-call information of the remote outpatient service of the second user; reserving a first remote outpatient service according to the outpatient service information;
wherein the first user and the second user are different users registered at the remote outpatient platform; and accessing a first remote outpatient service according to the visit information and the reservation information.
Further, the method also comprises the following steps: obtaining a first remote clinic document, wherein the document is sent by the second user; sending a second remote clinic request according to the receipt; acquiring second remote appointment information, wherein the second remote appointment information is determined by a second user according to the visit information; and/or adding a number source at the end of the second user clinic number source queue to determine; and accessing a second remote clinic according to the second remote clinic time.
Further, the method also comprises the following steps: acquiring the appointment information change prompt; the change reminder includes at least one of an out-patient time, a designated doctor.
A remote outpatient management system, comprising: the remote outpatient service platform is used for determining executable outpatient service information according to the received outpatient service information of the remote outpatient service, receiving the appointment application sent by the client side of the subordinate hospital, and accessing the corresponding client side of the superior hospital and the client side of the subordinate hospital to perform online diagnosis and treatment through the operation of the client side of the superior hospital at the time of outpatient service.
Further, the remote outpatient platform determines actionable visit information based on: the remote outpatient service platform stores a data source, the data source records the outpatient service date and time period of each doctor, the superior hospital determines the outpatient service information of the remote outpatient service, the outpatient service information comprises designated doctors, the outpatient service date, the outpatient service time and the single number source duration, the superior hospital uploads the outpatient service information of the remote outpatient service of the doctors through the superior hospital client, the data source is compared with the outpatient service information of the remote outpatient service, and the uploaded outpatient service information of the remote outpatient service is determined to be the outpatient service information of the executable remote outpatient service under the condition that the remote outpatient service date and time period are not in conflict.
Further, when the remote outpatient date and time period conflict with the outpatient date and time period of the doctor, the remote outpatient platform returns time conflict information to the superior hospital client.
Has the advantages that: according to the invention, through informatization processing of the sum time, the outpatient doctors and the time can be quickly recombined and optimized, and the purposes of improving the outpatient efficiency, optimizing medical resources and reducing cost are achieved.
Drawings
FIG. 1 is a block diagram of a remote clinic management system.
Fig. 2 is a visit page of a subordinate hospital client.
Fig. 3 is a remote outpatient application page of a subordinate hospital client.
Fig. 4 is an expert shift page of the remote outpatient platform.
Fig. 5 is a flow chart of a remote clinic management method.
Detailed Description
One embodiment of the present application provides a remote outpatient service management system, which relates to a plurality of user terminals and a server, as shown in fig. 1, a subordinate hospital is a first user, a superior hospital is a second user, and the first user terminal and the second user terminal are connected to the server through a wireless network or a wired network. The terminal may be at least one of a smartphone, a gaming console, a desktop computer, a tablet computer, and a laptop portable computer. The terminal is provided with and runs a remote outpatient management application program. Alternatively, the application may be a client or may be run through a browser. Generally, the terminal is a terminal used by a hospital, a first user account is registered in a remote outpatient service management application program operated by a first user terminal, and a second user account is registered in a remote outpatient service management application program operated by a second user terminal. The remote outpatient management platform can be a server or an administrator account terminal, and the administrator can be a second user (superior hospital) or a third-party administrator and is used for overall management of interaction and operation of the user terminal.
Those skilled in the art will appreciate that the number of terminals may be greater. Such as tens or hundreds of such terminals, or even more.
The system comprises:
the superior hospital client is used for uploading the clinic information of the remote clinic to the remote clinic platform,
the subordinate hospital client is used for acquiring the outpatient service information of the remote outpatient service of the superior hospital and submitting the appointment outpatient service application to the remote outpatient service platform,
and the remote outpatient service platform is used for determining executable outpatient service information according to the received outpatient service information of the remote outpatient service, receiving an appointment outpatient service application sent by a lower-level hospital client, and accessing the corresponding upper-level hospital client and the lower-level hospital client to perform online diagnosis and treatment through the operation of the upper-level hospital client in the outpatient service time.
Fig. 2 shows a visit page of a client of a lower-level hospital, and hospitals at different levels of a remote outpatient service realize interconnection and intercommunication through a remote outpatient service. The doctor of the subordinate hospital logs in the client of the subordinate hospital, submits the routine outpatient service application through the outpatient service registration interface, and the filling content comprises the conditions of receiving the hospital by the superior and selecting the remote outpatient service doctor of the superior hospital.
Fig. 3 shows a remote outpatient service application page of a client of a lower-level hospital, after a remote outpatient service application of the lower-level hospital is submitted, a doctor of a higher-level hospital can access a remote outpatient service platform through a login client to perform outpatient service, and complete outpatient service of the doctor of the higher-level hospital through real-time video or offline and other modes.
After the remote outpatient service doctors of the superior hospital receive the treatment, patients of the subordinate hospital are asked one by one according to the scheduling arrangement, but the inquiry time of individual patients (generally, one number source is 15 minutes in scheduling) remains, so that the remote outpatient service doctors of the superior hospital wait, in order to improve the consultation efficiency and save the time of doctors and patients, the system dynamically distributes the remote outpatient service personnel and time, namely, the remaining time of each number source is accumulated, and if the accumulated time is more than or equal to the time of 1 number source, a number source is added to the last remote outpatient service doctor of the superior hospital at the end of the scheduling list.
After the remote outpatient diagnosis and treatment is completed, doctors in subordinate hospitals make a diagnosis and treatment for patients according to treatment suggestions and diagnosis opinions given by doctors in superior hospitals.
In an embodiment, a remote outpatient service management method associated with the system is described, where the method is applied to a remote outpatient service management platform, and the implementation method is described from the remote outpatient service management platform side, where the remote outpatient service management platform may be a server or an administrator account terminal, and the administrator may be a second user (a superior hospital) or a third-party administrator. The method comprises the following steps:
a remote outpatient service management platform acquires registered user information, wherein the user information comprises the first user and the second user; the remote outpatient management platform obtains user information through registration, wherein the user information comprises at least one of hospital name, location, administrative level and department, and can also comprise at least one of registered hospital doctor, doctor job level and adept field.
And setting the first user authority and the second user authority, wherein the user authority with high administrative level or more departments is different from the user authority with low administrative level or less departments according to the user information. In this embodiment, the first user is a subordinate hospital user, the second user is a superior hospital user, the authority of the second user is configured to publish the visit information, and the authority of the first user is configured to issue a remote outpatient service appointment according to the visit information;
determining the first user terminal and the second user terminal function module according to the authority, wherein the first user and the second user can operate at corresponding terminals through the terminal function modules, and the function modules comprise remote outpatients; the functional module comprises at least one of scheduling, appointment application and reception of remote outpatient service.
According to the remote outpatient service information uploaded by the second user according to the terminal of the second user, the remote outpatient service management platform determines the outpatient service information of the remote outpatient service of the second user, and sets the outpatient service information as an acquirable state of the first user terminal;
the first user uploads the remote outpatient service appointment according to the outpatient service information to a remote outpatient service management platform, and the remote outpatient service management platform acquires first remote outpatient service appointment information of at least one first user;
and the remote outpatient service management platform is matched with the first remote outpatient service according to the outpatient service information and the appointment information.
In one embodiment, the determining the visit information of the remote clinic of the second user specifically comprises:
the remote outpatient management platform acquires remote outpatient information of a second user, wherein the information comprises a designated doctor and a date of a visit, and the information is submitted by the second user through a terminal;
the outpatient service management platform stores a data source, the data source records information of the second user doctor on duty, on vacation, special matters (such as business trips and meetings) and the like, and when the appointed doctor is matched with the data source, the outpatient service information is determined as the determined outpatient service information which is publishable information;
when the designated doctor and the visit date do not match the data source, a reminder may be sent to the second user, the reminder including a mismatch prompt, a conflicting visit date, etc. for the second user to change.
In one scheme, the online outpatient service duration of the at least one first user is obtained;
and when the outpatient service time length of at least one first user is less than a preset value, adding a second user outpatient service number source according to the difference value between the outpatient service time length and the preset value, wherein one outpatient service number source is used for accessing one first user to an online outpatient service. And realizing dynamic adjustment of the reception of a doctor.
In one scheme, when the clinic duration of the at least one first user is greater than a preset value, the reservation information of the at least one first user is changed according to the difference value between the clinic duration and the preset value, and the reservation information comprises at least one of clinic time and a designated doctor. Subsequent patient waiting times can be reduced.
In an embodiment, another remote outpatient service management method is provided, which is applied to a first user terminal, and is different from the above method in that a main execution body of the method is a remote outpatient service terminal different from a remote outpatient service management platform, a login user is a first user, namely a subordinate hospital, the first user terminal can be a server or an administrator account terminal, and an administrator can be a second user (a superior hospital) or a third-party administrator; the embodiment illustrates the implementation method from the first user terminal side, the method comprising the steps of:
the first user terminal acquires the out-patient information of the remote out-patient of the second user according to the out-patient information of the superior hospital published by the remote out-patient management platform;
reserving a first remote outpatient service according to the outpatient service information, and sending out outpatient service reservation;
wherein the first user and the second user are different users registered at the remote outpatient platform; the first user is a subordinate hospital user, the second user is a superior hospital user, the authority of the second user is configured to be capable of publishing the information of receiving a doctor, and the authority of the first user is configured to be capable of sending out a remote outpatient service appointment according to the information of receiving a doctor;
and accessing a first remote outpatient service according to the visit information and the reservation information. A remote clinic can be performed at the first user terminal with a doctor at the second user terminal.
In one aspect, the method further comprises:
obtaining a first remote clinic document, wherein the document is sent by the second user;
sending a second remote clinic request according to the receipt;
acquiring second remote appointment information, wherein the second remote appointment information is determined by a second user according to the visit information; and/or adding a number source at the end of the second user clinic number source queue to determine;
and accessing a second remote clinic according to the second remote clinic time.
In one aspect, the method further comprises:
acquiring the appointment information change prompt;
the change reminder includes at least one of an out-patient time, a designated doctor.
As can be seen from the above specific implementation methods determined by different implementation subjects, the system of the present invention is a multi-subject system, and specifically relates to an upper hospital client (second user client), a lower hospital client (first user client), and a remote outpatient service platform (remote outpatient service management platform), and based on this, a specific implementation method between different subjects is proposed, and supplementary descriptions can be made on specific implementation details of the method in the above embodiments, as shown in fig. 5, the method includes the following steps:
s1, a superior hospital client accesses a remote outpatient service platform through a network, uploads the outpatient service information of a remote outpatient service to the remote outpatient service platform, and the remote outpatient service platform determines executable outpatient service information.
In the step, a superior hospital (a hospital initiating a remote consultation) performs scheduling on the out-patient doctors in the remote outpatient service, and the submitted information includes the designated out-patient doctors, out-patient dates, out-patient durations and single number source durations.
Fig. 4 shows an expert scheduling page of the remote outpatient platform, after the superior hospital client submits the data of the scheduling information to the remote outpatient platform, the remote outpatient platform compares and detects the date and time period of the remote outpatient doctor with the date and time period of the entire outpatient of the doctor (including the remote outpatient and the ordinary outpatient in the superior hospital) of the data source by querying the data source (database record and associated data source) in the database.
After the data of the scheduling information is submitted, the remote outpatient platform detects the time arrangement of a remote outpatient doctor, if the data conflicts with the scheduled outpatient doctor, the remote outpatient doctor can immediately inform that the data cannot be submitted, and the outpatient data information of the outpatient doctor is given according to the inquired data, so that the operator can be helped to more clearly and effectively schedule the scheduling information and manage the doctor to remotely go out for a visit.
S2, the client side of the subordinate hospital accesses the remote outpatient platform through the network, obtains the outpatient information of the remote outpatient of the superior hospital, and submits an appointment outpatient application based on the outpatient information.
In the step, when a patient is in a visit in a lower-level hospital (a hospital receiving remote consultation), the lower-level hospital acquires scheduling data of the upper-level hospital through a client of the lower-level hospital, selects a remote outpatient doctor, date and remote outpatient time of the upper-level hospital, generates an appointment outpatient application of a relevant remote outpatient, and stores the appointment application in a database of a remote outpatient platform.
S3: when a doctor in a superior hospital visits, the superior hospital client accesses the remote outpatient service platform through the network, and selects a corresponding subordinate hospital client to access the remote outpatient service platform for on-line reception according to the reservation information.
In the step, after the doctor who goes out of a remote outpatient service of a higher-level hospital receives a visit, the client of the higher-level hospital is accessed to the remote outpatient service platform, and patients in lower-level hospitals are called one by one according to scheduling arrangement, that is, the corresponding client of the lower-level hospitals is also accessed to the remote outpatient service platform.
In one scheme, before or during the patient's visit through the remote outpatient service, the lower hospital client uploads the patient's condition data to the remote outpatient service platform, and the upper hospital client accesses the remote outpatient service platform and obtains the patient's condition data.
In one scheme, when a patient needs to be checked and checked during online diagnosis and treatment, a doctor of a superior hospital makes an on-line clinic check and check related documents, and marks the number source of the patient, after the patient performs related check and check according to the related documents in the inferior hospital, the patient initiates a request for continuous online diagnosis and treatment to a remote clinic platform through a subordinate hospital client, the remote clinic platform transmits the request to a corresponding superior hospital client, and the doctor using the superior hospital client continuously accesses the subordinate hospital client to the remote clinic at a selected time.
In a preferred scheme, when the patient needs to perform necessary examination and inspection, the doctor of the superior hospital can open the relevant documents for the outpatient examination and inspection on line, and insert the number source at the end of the number source queue, and the examination/inspection is completed to continue the diagnosis and treatment activities.
In one scheme, if the on-line diagnosis and treatment time of a single patient is less than the preset single source duration, the remaining diagnosis and treatment time of the single patient is accumulated with the remaining diagnosis and treatment time of other patients, and if the accumulated time exceeds a single source duration, a source is added to the end of a source queue of a last remote outpatient doctor of a superior hospital, and the source queue is stored in a database of a remote outpatient platform. In a preferred scheme, during the remote outpatient service process, the inquiry time of a specific patient (generally, 15 minutes for one number source during scheduling) is remained, so that the remote outpatient service doctors of a superior hospital wait, in order to improve the consultation efficiency and save the time of doctors and patients, the remote outpatient service personnel and time are dynamically allocated, that is, the remaining time of each number source is accumulated, if the accumulated time is more than or equal to the time of 1 number source, a number source is added to the last remote outpatient service doctor of the superior hospital at the end of the scheduling list, and the number source is stored in a database.
In another case, if the doctor cannot complete the amount of the remote outpatient service at the designated time because the online diagnosis and treatment time of the patient exceeds the preset duration of the single number source, the unfinished request for the appointment outpatient service of the patient to be treated is transferred to other doctors. For example, when the source-setting time of doctor a is extended and the outpatient service amount cannot be completed in a predetermined time, the doctor a can dynamically adjust the scheduling, and the source-setting can be transferred to doctor B, and when the adjustment is possible, the higher-level hospital can notify the patient online or offline in real time through the lower-level hospital.
In one scheme, the superior hospital can also display the shift record on a page, respectively display a plurality of lists related to the shift record, and respectively display a plurality of doctors and the date and time in the lists inside the lists.
According to the technical scheme, after the remote outpatient service is finished, a remote outpatient service doctor of a superior hospital issues an outpatient service report for reference of a remote outpatient service doctor of a subordinate hospital, the subordinate hospital doctor diagnoses and treats a patient according to a treatment suggestion and a diagnosis suggestion given by the superior hospital doctor, the whole process of the remote outpatient service diagnosis and treatment is operated by the subordinate doctor, and the patient is matched with the subordinate doctor to conduct diagnosis and treatment activities.
The invention aims at performing informatization processing on the whole set of dynamic scheduling scheme to realize remote outpatient service management, and is used for performing efficient and dynamic scheduling management on doctors and time based on informatization.
The management system and the method are a system and a method for carrying out remote outpatient service management scheduling efficiently according to effective time, and two elements of personnel and time are involved in scheduling. The difficulty of scheduling is effectively scheduling personnel and time. In the prior art, personnel and time are not reasonably distributed, and a scheduling scheme for efficiently utilizing time is not provided. The invention is further different from the traditional static internal personnel and time arrangement of the hospital, dynamically allocates personnel and time, and solves the problems of fixed time and low efficiency of scheduling.
The above description is only for the purpose of creating a preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can substitute or change the technical solution and the inventive concept of the present invention within the technical scope of the present invention.
Claims (10)
1. A remote outpatient management method is applied to a remote outpatient management platform and is characterized by comprising the following steps:
acquiring registered user information, wherein the user information comprises the first user and the second user;
setting the first user and the second user authority;
determining a function module of the first user terminal and a function module of the second user terminal according to the authority, wherein the function modules comprise a remote outpatient service;
determining the visit information of the remote outpatient service of the second user;
acquiring first remote outpatient service appointment information of at least one first user;
and matching a first remote clinic according to the visit information and the reservation information.
2. The remote outpatient management method of claim 1, wherein determining the visit information for the remote outpatient of the second user specifically comprises:
acquiring remote outpatient service information of a second user, wherein the information comprises a designated doctor and a visit date;
when the appointed doctor is matched with the out-patient date and the data source, determining the out-patient information as determined out-patient information;
and when the designated doctor is not matched with the visit date and the data source, sending a prompt so that the second user can change the date.
3. The remote outpatient management method of claim 1,
acquiring the online outpatient service duration of the at least one first user;
and when the outpatient service time length of at least one first user is less than a preset value, adding a second user outpatient service number source according to the difference value between the outpatient service time length and the preset value, wherein one outpatient service number source is used for accessing one first user to an online outpatient service.
4. The remote clinic management method of claim 1, wherein when the clinic duration of the at least one first user is greater than a predetermined value, the appointment information of the at least one first user is modified according to the difference between the clinic duration and the predetermined value, wherein the appointment information comprises at least one of clinic time and a designated doctor.
5. A remote outpatient service management method is applied to a first user terminal and is characterized by comprising the following steps:
acquiring the out-call information of the remote outpatient service of the second user;
reserving a first remote outpatient service according to the outpatient service information;
wherein the first user and the second user are different users registered at the remote outpatient platform;
and accessing a first remote outpatient service according to the visit information and the reservation information.
6. The remote outpatient management method of claim 5, further comprising:
obtaining a first remote clinic document, wherein the document is sent by the second user;
sending a second remote clinic request according to the receipt;
acquiring second remote appointment information, wherein the second remote appointment information is determined by a second user according to the visit information; and/or adding a number source at the end of the second user clinic number source queue to determine;
and accessing a second remote clinic according to the second remote clinic time.
7. The remote outpatient management method of claim 5, further comprising:
acquiring the appointment information change prompt;
the change reminder includes at least one of an out-patient time, a designated doctor.
8. A remote outpatient management system, comprising:
the superior hospital client is used for uploading the clinic information of the remote clinic to the remote clinic platform,
the subordinate hospital client is used for acquiring the outpatient service information of the remote outpatient service of the superior hospital and submitting the appointment outpatient service application to the remote outpatient service platform,
and the remote outpatient service platform is used for determining executable outpatient service information according to the received outpatient service information of the remote outpatient service, receiving an appointment outpatient service application sent by a lower-level hospital client, and accessing the corresponding upper-level hospital client and the lower-level hospital client to perform online diagnosis and treatment through the operation of the upper-level hospital client in the outpatient service time.
9. The remote outpatient management system of claim 8,
the remote outpatient platform determines actionable visit information based on:
the remote outpatient platform stores a data source which records the visit date and time period of each doctor,
the superior hospital determines the visit information of the remote outpatient service, including the designated doctor, the date of the visit, the time length of the visit and the duration of the single number source,
the superior hospital uploads the outpatient information of the remote outpatient service of the doctor through the superior hospital client, the data source is compared with the outpatient service information of the remote outpatient service, and the uploaded outpatient service information of the remote outpatient service is determined to be the outpatient service information of the executable remote outpatient service under the condition that the remote outpatient service date and time period are not in conflict with the outpatient service date and time period of the doctor.
10. The remote outpatient management system of claim 8,
and when the remote outpatient date and time period conflict with the outpatient date and time period of the doctor, returning time conflict information to the superior hospital client by the remote outpatient platform.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112951392A (en) * | 2021-02-25 | 2021-06-11 | 挂号网（杭州）科技有限公司 | Resource information pushing method and device, electronic equipment and storage medium |
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| CN102054118A (en) * | 2009-11-02 | 2011-05-11 | 俞青 | Remote medical system |
| CN106254383A (en) * | 2016-09-13 | 2016-12-21 | 上海市徐汇区中心医院 | Hospital's remote diagnosis method |
| CN106952205A (en) * | 2017-03-22 | 2017-07-14 | 首都医科大学附属北京天坛医院 | A kind of mobile remote medical integrated service system based on internet |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112951392A (en) * | 2021-02-25 | 2021-06-11 | 挂号网（杭州）科技有限公司 | Resource information pushing method and device, electronic equipment and storage medium |
| CN112951392B (en) * | 2021-02-25 | 2023-10-03 | 挂号网（杭州）科技有限公司 | Resource information pushing method and device, electronic equipment and storage medium |
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