CN112132391A

CN112132391A - Commodity evaluation acquisition method and device, server and storage medium

Info

Publication number: CN112132391A
Application number: CN202010835947.XA
Authority: CN
Inventors: 王东烽; 严冬; 徐克嘉
Original assignee: Beijing Sankuai Online Technology Co Ltd
Current assignee: Beijing Sankuai Online Technology Co Ltd
Priority date: 2020-08-19
Filing date: 2020-08-19
Publication date: 2020-12-25

Abstract

The application discloses a commodity evaluation acquisition method, a commodity evaluation acquisition device, a server and a storage medium; the commodity evaluation and collection method comprises the following steps: acquiring order information submitted by a user terminal; determining whether the order contains a target commodity preset by a merchant terminal; when the order is determined to contain the target commodity, pushing an evaluation request to the user, wherein an evaluation object in the evaluation request contains the target commodity; and receiving the commodity evaluation data fed back by the user terminal, and sending the commodity evaluation data to the corresponding merchant terminal. According to the method and the device, the target commodity is set through the merchant terminal, so that whether the target commodity is contained or not can be compared from the order submitted by the user terminal, the target commodity is extracted to serve as an evaluation object under the condition that the target commodity is contained, and an evaluation request is pushed to the user terminal, so that the merchant can be helped to collect user evaluation data of the key concerned commodity set as the target commodity, and the merchant can effectively improve the key concerned commodities.

Description

Commodity evaluation acquisition method and device, server and storage medium

Technical Field

The present application relates to the field of communications technologies, and in particular, to a method and an apparatus for evaluating and collecting a commodity, a server, and a storage medium.

Background

With the rapid development of information technology and logistics industry, convenience and rapidness are provided for our lives by online shopping and online ordering. In the platform shopping, the evaluation data of each buyer often has great reference value to the merchant, so that the buyer can be helped to improve the quality of the commodity, particularly the evaluation data of key commodities concerned by the merchant is more important to the merchant and has more reference value.

However, in practice, taking online ordering as an example, after a general user orders a dining service of a certain restaurant on the internet, the user can evaluate the experience, service, environment and the like of the meal after the dining order transaction is completed, the evaluation usually does not relate to the commodity which is eaten by a customer each time, but the catering merchant cannot obtain the commodity provided by the catering merchant, especially the customer evaluation feedback data of the important concerned commodity (such as a new dish and a signboard) is not beneficial to the merchant to continuously improve and develop the commodity, and the word of mouth and benefit of the merchant can be better improved.

For another example, even if the order includes evaluation data of the ordered product, if the order evaluation data received by the background is large, it is difficult for the merchant to obtain an evaluation of the focused product concerned from the order in time.

The commodity evaluation has a great promotion effect on the merchant to improve the commodity quality, so that the merchant can know the improvement direction and the shortage of the commodity. Thereby helping the merchant to improve the quality of the commodity and also improving the public awareness of the public praise of the merchant. Therefore, it is very important to help the merchants obtain the evaluation data they want.

Disclosure of Invention

In order to solve the technical problems, the application provides a commodity evaluation acquisition method, a commodity evaluation acquisition device, a commodity server and a storage medium, which help a merchant to collect user evaluation data of important concerned commodities so that the merchant can effectively improve the important concerned commodities. Specifically, the technical scheme of the application is as follows:

in a first aspect, the present application discloses a method for evaluating and collecting commodities, comprising:

acquiring order information submitted by a user terminal;

determining whether the order contains a target commodity preset by a merchant terminal;

when the target commodity is determined to be contained in the order, pushing an evaluation request to the user terminal; the evaluation object in the evaluation request comprises the target commodity;

and receiving the commodity evaluation data fed back by the user terminal, and sending the commodity evaluation data to the merchant terminal.

Preferably, the commodity evaluation and collection method further includes: when the quantity of the target commodities contained in the order exceeds a first preset quantity, selecting a second preset quantity of target commodities from the order as an evaluation object; the second preset number is less than or equal to the first preset number.

Further, when the number of the target commodities included in the order exceeds a first preset number, selecting a second preset number of target commodities from the order as an evaluation object includes: and selecting a second preset number of target commodities from the order as evaluation objects according to any one or more of the evaluation number, the sales volume, the price, the buyback rate and the commodity priority of each target commodity in the order.

Further, according to the evaluation number of each target commodity in the order, selecting a second preset number of target commodities from the order as evaluation objects, specifically comprising: acquiring the respective accumulated evaluation number or the current day evaluation number of each target commodity in the order; and selecting the target commodity of which the accumulated evaluation number or the current day evaluation number meets the preset condition as an evaluation object.

Further, the commodity evaluation and collection method further comprises the following steps: and when the number of the target commodities of which the accumulated evaluation number or the daily evaluation number meets the preset condition is more than one, selecting one of the target commodities with the minimum accumulated evaluation number or the daily evaluation number as an evaluation object.

Preferably, according to the priority of each target commodity in the order, selecting a second preset number of target commodities from the order as an evaluation object, specifically including: and selecting the target commodity with the highest priority from the order as an evaluation object according to the priority order of each target commodity preset by the merchant terminal.

Preferably, the commodity evaluation and collection method further comprises: and when the order does not contain the target commodity preset by the merchant terminal or the merchant terminal does not set the target commodity, selecting one or a plurality of commodities from the order as evaluation objects according to any one or more of the evaluation number, the sales volume, the price and the buyback rate of each commodity in the order.

Further, one or a plurality of commodities are selected from the order as evaluation objects according to the evaluation number of each commodity in the order; the method specifically comprises the following steps: and selecting commodities of which the accumulated evaluation number or the evaluation number on the day meets a preset condition from the order as evaluation objects.

Preferably, the order is a catering order; the target commodity preset by the merchant terminal is a signboard and/or a new dish of the corresponding merchant.

In a second aspect, the present application further discloses another method for evaluating and collecting a commodity, including:

acquiring commodity evaluation data submitted by a user terminal;

judging whether an evaluation object in the commodity evaluation data contains a target commodity preset by a merchant terminal;

and pushing the commodity evaluation data to the merchant terminal when the evaluation object in the commodity evaluation data is determined to contain the target commodity.

Preferably, when it is determined that the evaluation object in the commodity evaluation data includes the target commodity, pushing the commodity evaluation data to the merchant terminal specifically includes: extracting the evaluation data of the target commodity from the commodity evaluation data; and pushing the evaluation data of the target commodity to the merchant terminal.

In a third aspect, the present application further discloses a commodity evaluation and collection device, including:

the order acquisition module is used for acquiring order information submitted by the user terminal;

the analysis and judgment module is used for determining whether the order contains a target commodity preset by the merchant terminal;

the evaluation request module is used for pushing an evaluation request to the user terminal when the target commodity is determined to be contained in the order; the evaluation object in the evaluation request comprises the target commodity;

and the information interaction module is used for receiving the commodity evaluation data fed back by the user terminal and sending the commodity evaluation data to the merchant terminal.

In a fourth aspect, the present application further discloses another merchandise evaluation and collection device, including:

the information acquisition module is used for acquiring commodity evaluation data submitted by a user terminal;

the judgment processing module is used for judging whether the evaluation object in the commodity evaluation data contains a target commodity preset by the merchant terminal;

and the information pushing module is used for pushing the commodity evaluation data to the merchant terminal when the evaluation object in the commodity evaluation data is determined to contain the target commodity.

In a fifth aspect, the present application further discloses a server, including: one or more processors; a storage device having one or more programs stored thereon; the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the steps of the method of the first or second aspect of the present application.

In a sixth aspect, the present application also discloses a computer readable medium having a computer program stored thereon, wherein the program when executed implements the steps of the method of the first or second aspect of the present application.

The application at least comprises the following technical effects:

(1) in the application, a merchant can set key commodities which are concerned by the merchant as target commodities such as hot-sell commodities, special products, new products and the like through a merchant terminal. By adopting the commodity evaluation acquisition method, after the order of the user is acquired, the order of the user is compared with the target commodity set by the corresponding merchant, whether the order contains the target commodity is judged, if yes, the target commodity is taken as an evaluation object and pushed to the user terminal, and therefore evaluation data of the user on the target commodity can be acquired. Compared with the traditional overall evaluation of orders, the scheme is more pertinent, and by the scheme, a merchant can be helped to acquire evaluation data of the commodities focused on, the merchant is helped to improve the quality of the commodities, the quality of the merchant is improved, and good public praise and benefits are established.

(2) According to the method and the device, for the condition that the order has the multiple target commodities, the target commodities with the preset number can be selected from the order as the evaluation objects, the number of the evaluation objects is limited, the evaluation quantity of the user is reduced, and the user experience cannot be influenced due to the fact that the user feels fussy.

(3) In the application, when the order does not contain the target commodity, the common commodity is selected from the order to serve as an evaluation object, so that the merchant can know the evaluation condition of the important concerned commodity and also can know the evaluation data of other commodities, and the merchant can be helped to improve the commodities.

(4) In the present application, when the number of target products in an order is large, the selection of the evaluation target may be set according to any one or more of the number of evaluation, the sales volume, the selling price, the buyback rate, and the like of the target product to be selected. Specifically, for example, a target product with the lowest sales volume is selected from the candidate target products as an evaluation object, or a target product with the highest sales price is selected as an evaluation object, or a target product with the lowest repurchase rate is selected as an evaluation object, and by such arrangement, the evaluation data of the target product with the lowest sales volume, or the highest unit price, or the lowest repurchase rate can be obtained as much as possible, and then the evaluation data is forwarded to the merchant, so that the merchant can know where the target products can be improved, thereby improving the sales volume and the repurchase rate, and the higher target product also has a higher possible unit price, so that the evaluation data of the consumer is very important for the merchant. Of course, the evaluation object can be selected from the target commodities in the order according to a plurality of reference factors, so that the importance of the selected commodity is higher than that of other candidate commodities, and the commodity which the merchant wants to see the evaluation data is more likely to be closer to the needs of the merchant.

(5) According to the method and the device, the evaluation data containing the target commodities set by the merchant can be selected from the evaluation data of the commodities, and then pushed to the merchant terminal, so that the merchant can be helped to quickly acquire the evaluation data of the key commodities which are concerned by the merchant from a large amount of evaluation data, and the merchant can correspondingly improve the key commodities.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.

FIG. 1 is a flow chart of one embodiment of a merchandise evaluation collection method of the present application;

fig. 2 is a flowchart of another embodiment of a merchandise evaluation collection method according to the present application;

fig. 3 is a flowchart of yet another embodiment of a merchandise evaluation collection method according to the present application;

fig. 4 is a schematic view of a usage scenario shown in an embodiment of the commodity evaluation collecting device of the present application;

fig. 5 is a block diagram showing the structure of an embodiment of the commodity evaluation collection device according to the present application;

fig. 6 is a block diagram of another embodiment of the merchandise evaluation collection device according to the present application;

FIG. 7 is a flow chart of one embodiment of another merchandise evaluation collection method of the present application;

fig. 8 is a block diagram showing the structure of another embodiment of the merchandise evaluation collection device according to the present application;

fig. 9 is a block diagram of a server according to an embodiment of the present application.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. However, it will be apparent to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.

For the sake of simplicity, the drawings only schematically show the parts relevant to the present application, and they do not represent the actual structure of the product. In addition, in order to make the drawings concise and understandable, components having the same structure or function in some of the drawings are only schematically depicted, or only one of them is labeled. In this document, "one" means not only "only one" but also a case of "more than one".

It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.

In addition, in the description of the present application, the terms "first", "second", and the like are used only for distinguishing the description, and are not intended to indicate or imply relative importance.

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the following description will be made with reference to the accompanying drawings. It is obvious that the drawings in the following description are only some examples of the present application, and that for a person skilled in the art, other drawings and other embodiments can be obtained from these drawings without inventive effort.

One embodiment of the application discloses a commodity evaluation acquisition method, which can be applied to a merchant or commodity evaluation device; for example, the evaluation device of a restaurant merchant or dishes, and the merchant or commodity evaluation acquisition device may be a cloud server, for example, a server of a takeaway website, a third-party platform server (e.g., a restaurant review website), and the like.

The commodity evaluation collection method will be described in detail below with reference to fig. 1. As shown in fig. 1, the method includes:

step S101, obtaining an order submitted by a user terminal;

specifically, taking a dining order as an example, after a user orders on the internet by using the mobile terminal, the dining order is generated. In the evaluation method of this embodiment, first, an order of the user needs to be obtained, and the food order includes food ordering information of the user, such as a name of a merchant and a name of a commodity.

Step S102, determining whether the order contains a target commodity preset by a merchant terminal;

specifically, the merchant needs to preset a target product thereof, where the target product may be a key product that the merchant pays attention to. Such as hot-sell goods, new goods, etc. Specifically, for example, the Hunan vegetable restaurant A presets that the target product is their signboard: chopped chili fish head, Mao's braised pork, dried radish fried preserved pork and flavored crayfish. When a certain user orders from the Hunan cuisine A on the takeaway website, the dishes ordered by the user from the Hunan cuisine A can be obtained from the catering order of the user as follows: fried chili meat, chopped chili fish heads, soup-on baby cabbage, fish-flavored shredded pork, and white gourd chop soup. Then, based on the target commodity condition preset in the Hunan vegetable restaurant A, the user's dining order is combined to determine that the dining order contains the target commodity preset in the Hunan vegetable restaurant A, namely the fish head with chopped hot pepper.

Step S103, when the target commodity is determined to be contained in the order, an evaluation request is pushed to the user terminal; the evaluation object in the evaluation request comprises the target commodity;

specifically, as mentioned earlier, if it is determined in the previous step that the catering order ordered from the Hunan restaurant A contains the target commodity, namely the fish head of hot pickled pepper, the user can be requested to preferentially evaluate the fish head of hot pickled pepper, and a page for evaluating the fish head of hot pickled pepper is displayed on the user terminal. In this embodiment, the evaluation form after the transaction is completed may be various, for example, only the target product selected from the restaurant order needs to be evaluated, or the evaluation may be performed on the restaurant service, the logistics service, the dining experience and the like in addition to the target product; however, in any form, when the target product is included in the food order, the target product selected from the food order must be provided to the user as an evaluation target to be evaluated.

And step S104, receiving the commodity evaluation data fed back by the user terminal, and sending the commodity evaluation data to the merchant terminal.

In the embodiment of the application, a merchant can set the important concerned commodities (such as signboard dishes of a restaurant, developed new dishes and the like) as target commodities according to the actual situation of the merchant. After the user orders a meal from the network, after the trade is finished, whether the meal order contains the target commodity set by the corresponding merchant is determined according to the meal order of the user, if so, an evaluation page of the target commodity is displayed, and the user evaluates the key commodity. Therefore, the method can help the merchant to collect user evaluation data of the key attention commodities, namely target commodities (such as signboards, new dishes and the like), so that the merchant can know eating feedback of the target commodities by the customers in time, and the key attention commodities are effectively improved.

In the embodiment, the catering industry is taken as an example, but the commodity evaluation and acquisition method is not limited to be only used in the catering industry, and is also applicable to other industries. The method includes that merchants of various industries can set target commodities according to self requirements, for example, a user purchases a plurality of commodities in an online supermarket through a user terminal (such as a mobile phone, a computer and the like), if the supermarket has the set target commodities at a merchant terminal, after supermarket order information submitted by the user terminal is obtained, after transaction is completed, whether the supermarket order contains the target commodities or not can be determined according to the supermarket order and the preset target commodities in the supermarket, if the supermarket order contains the target commodities, an evaluation request containing the target commodities can be pushed to the user through a mobile terminal of the user, evaluation data of the user on the target commodities are obtained, and then the fed-back evaluation data are sent to the merchant terminal of the corresponding supermarket, so that the supermarket can know the evaluation data of the concerned target commodities in time.

In another embodiment of the present application, as shown in fig. 2, a detailed processing manner is provided for a case where an order includes a plurality of target products, in addition to the above-described embodiment. Specifically, in step S103 in the foregoing embodiment, after determining that the order includes the target product, the method further includes:

s103-1, judging whether the quantity of the target commodities contained in the order exceeds a first preset quantity (the first preset quantity can be set according to requirements, such as 1, 3, 5 and the like);

s103-2, when the number of the target commodities contained in the order is not more than a first preset number, taking all the target commodities in the order as evaluation objects, and entering the step S103-4;

s103-3, when the number of target commodities contained in the order exceeds a first preset number, selecting a second preset number of target commodities from the order as an evaluation object, wherein the second preset number is less than or equal to the first preset number; entering step S103-4;

s103-4, pushing an evaluation request to the user terminal; the evaluation object in the evaluation request includes the target commodity.

Since the merchant may be provided with a plurality of target commodities, the general set number of the target commodities may be limited by the server, for example, limited to 10, and then the merchant may set up 10 target commodities on the platform at most. The first preset quantity and the second preset quantity can also be limited by the server, for example, the catering order includes 8 target commodities, but if all the target commodities are evaluated by the user one by one, the user may feel cumbersome and the user experience is affected. Therefore, in the embodiment of the application, the limit number of the evaluation object and the target commodity selection mechanism (for example, set by a takeout server or a platform server in the catering industry) may be preset. The limit number of general evaluation objects may be set to be one, or set to be several (for example, 2, 3, etc.), and we take the set limit number of the evaluation goods as 3 (a first preset number), and if 8 target goods are included in the order, which obviously exceeds the first preset number, then select a second preset number of target goods from the 8 target goods as the evaluation objects (the second preset number is less than or equal to the first preset number); for example, 3 target commodities, or 2 target commodities, or even 1 target commodity can be selected from the 8 target commodities as the evaluation objects (specifically, depending on the value of the second preset number); of course, if the order only contains 1 target product, the evaluation request containing the target product is directly pushed to the user terminal, so that the user can evaluate the target product preferentially.

How to select a limited target product (second preset quantity) from the target products in the order as an evaluation object may be set according to circumstances, for example, any one or more items may be selected from the evaluation number, sales volume, price, buyback rate, product priority set by the merchant, and the like of the target product as a selection reference factor.

Further, taking the example of selecting target commodities according to the evaluation numbers of the commodities, selecting a second preset number of target commodities from the order as evaluation objects according to the evaluation numbers of the target commodities in the order specifically includes:

s103-3-1, acquiring the respective accumulated evaluation number or the evaluation number of the current day of each target commodity in the order;

s103-3-2, selecting the target commodity of which the accumulated evaluation number or the evaluation number on the day meets the preset condition as an evaluation object.

Specifically, taking a catering order as an example, if the preset condition is that the evaluation number is the minimum, the target product with the minimum evaluation number (the evaluation number on the day or the accumulated evaluation number) can be selected from a plurality of target products (key dishes set by the merchant) included in the catering order as an evaluation object, so that the evaluation data of the target product can be increased, and the merchant can obtain more evaluation feedback about the target product, so as to improve and feed back the target product. Especially for trial eating of new dishes, the evaluation feedback of the customers to the new dishes is particularly important for merchants, the evaluation number of the new dishes is generally small at the beginning, and if the merchants set signboard dishes, the new dishes and the like as target commodities; and the catering order of the user also comprises a plurality of target commodities such as signboards, new dishes and the like, so that the new dishes can be screened out according to the evaluation number, and the evaluation of the user on the new dishes is obtained so as to be provided for merchants to improve and perfect.

Certainly, the preset conditions can also be set according to actual requirements, for example, target commodities with evaluation numbers lower than 10 are selected as evaluation objects; or the evaluation numbers are arranged in the order from small to large, and three target commodities which are ranked in the front are selected as evaluation objects. The present embodiment does not limit the preset condition.

Further, in the step S103-3-2, if more than one target product whose cumulative evaluation number or daily evaluation number satisfies the preset condition is selected, one of the target products whose cumulative evaluation number or daily evaluation number is the smallest is selected as the evaluation target. The selection mode may be random selection or selection according to another selection condition, and this embodiment does not limit the selection mode, and only requires that the selected target product has the minimum evaluation number and the final selected number is only one. Therefore, the situation that the evaluation objects are too many to increase the evaluation amount of the user can be avoided, the user is likely to be willing to seriously comment if the user only needs to evaluate one commodity per unit, and the user is likely to feel cumbersome if the user needs to evaluate a plurality of commodities, so that the comment is rejected or the comment is applied, the quality and the referential of the comment data are greatly influenced, the condition that a merchant collects effective comment data of important commodities is not facilitated, and the user experience is also influenced.

In the above, we teach that the selection of the evaluation object can be set according to any one or more of the evaluation number of the commodity, the sales volume, the price, the repurchase rate, and the commodity priority set by the merchant. In another embodiment of the present application, the product priority set by the merchant is used as a selection basis, and the merchant can set a corresponding priority according to the attention degree of each target product, so that when there are a plurality of target products in the order of the customer, the evaluation data of the target product in which the merchant pays more attention can be preferentially obtained. Specifically, when the order of the user includes a plurality of target commodities, the target commodity with the highest priority is selected from the order as an evaluation object according to the priority order of each target commodity preset by the merchant terminal.

For example, the priority order of the target product set by a restaurant through a merchant terminal is as follows: chopped chili fish head, dried radish fried preserved meat, Mao's braised meat and flavored crayfish. If a user orders a meal order from a merchant through a user terminal, wherein the meal order comprises a target commodity: the dried radish roasted bacon, the mao's braised pork and the crayfish can be selected, the dried radish roasted bacon with the highest priority among the three target commodities is selected as an evaluation object, an evaluation request of the dried radish roasted bacon is pushed to the user terminal, and after evaluation data fed back by the user terminal is obtained, the evaluation data is sent to a merchant terminal of the restaurant.

In another embodiment of the present application, on the basis of any of the above embodiments, a detailed description is given of a case where the target commodity is not included in the dining order or the target commodity is not set by the merchant at all. Specifically, if the catering order does not contain the target commodity, or the corresponding merchant terminal does not set the target commodity; one or a plurality of commodities are directly selected from the order as evaluation objects. How to select the evaluation object from the order can be realized in various ways.

For example, one or several commodities are randomly selected from the order as evaluation objects, or

Specifically, the commodity evaluation and collection method of the present embodiment is shown in fig. 3. Wherein:

s201, obtaining order information submitted by a user terminal;

s201, determining whether the order contains a target commodity preset by a merchant terminal; if yes, go to step S203, otherwise, go to step S206;

s203, judging whether the number of the target commodities contained in the order exceeds a first preset number, if so, entering a step S204; otherwise, go to step S205;

s204, selecting a second preset number of target commodities from the target commodities of the order as evaluation objects; entering step S207; wherein the second preset number is less than or equal to the first preset number;

s205, taking all target products included in the order as evaluation targets, and proceeding to step S207;

s206, selecting one or a plurality of commodities from the order as evaluation objects, wherein the number of the selected commodities does not exceed the first preset number or the second preset number at most;

s207, pushing an evaluation request containing the selected evaluation object to the user terminal;

and S208, receiving feedback information of the evaluation request, and sending the feedback information to the merchant terminal.

In this embodiment, the selection of the evaluation target may be set according to any one or more of the number of evaluations, the sales volume, the selling price, the buyback rate, and the like of the product. Specifically, for example, if the order does not include the target product, the product with the lowest sales volume may be selected from the order as the evaluation object, or the product with the highest sales price may be selected as the evaluation object, or the product with the lowest buyback rate may be selected as the evaluation object, and with this arrangement, the evaluation data of the product with the lowest sales volume, or the product with the highest unit price, or the product with the lowest buyback rate may be obtained as much as possible, so that the merchant may obtain the evaluation content of the product by the user, thereby obtaining where the products may need to be improved, thereby increasing the sales volume and the buyback rate, and the product with the highest unit price may also have a higher profit, and the evaluation data of the product by the eater is more important than the product with a low price.

Similarly, if the order includes a plurality of target commodities, the number of the target commodities included in the order exceeds a limited number (a first preset number), in order to improve the user experience, target commodities that do not exceed the first preset number (a second preset number) may be selected from the plurality of target commodities included in the order as the evaluation objects. The specific selection may be determined according to any one or more of the evaluation number, sales volume, selling price, buyback rate, etc. of each target product.

Of course, the selection of the evaluation object may also be performed according to a plurality of factors, specifically, for example, the weight of the evaluation number, the sales amount and the selling price of the commodity are set, and the evaluation number, the sales amount and the selling price may also be set with corresponding grade scores respectively.

As an example, it is assumed that the evaluation object is selected based on the following factors. The level settings and weight settings for each factor are shown in the following table:

TABLE 1

If the catering order of a user contains the target commodities M1, M2, M3 and M4 set by a certain merchant, and only one evaluation object is limited, the comprehensive scores of the four target commodities can be sequentially calculated to be sorted, and the target commodity with the highest sorting order is selected as the evaluation object. The comprehensive score is obtained by finding out grades according to the evaluation number, the sales volume and the selling price of the target commodity and then calculating the comprehensive score according to the corresponding weight. For example, the rating score corresponding to the rating number, the sales volume and the selling price of the target commodity M1 are as follows: 80. 50, 60; then, in combination with the corresponding weights, the overall score of M1 is calculated as: 80 x 0.4+50 x 0.3+60 x 0.3 ═ 65. The same method can calculate the comprehensive scores of the rest target commodities M2, M3 and M4. And then selecting the target commodity with the highest comprehensive score as an evaluation object. Similarly, if the catering order of another user does not contain the target commodity, the comprehensive scores of all the commodities in the catering order can be calculated in sequence, and then the commodity with the highest score is selected as the evaluation object. Further, if there are a plurality of items (or target items) included in the order, the item (or target item) having the highest composite score may be randomly selected from the items (or target items) having the highest composite score as an evaluation target.

In another embodiment of the method for evaluating and collecting goods according to the present application, on the basis of any of the above embodiments, after receiving the goods evaluation data fed back by the user terminal, in addition to directly forwarding the goods evaluation data to the merchant terminal, a mode of processing and forwarding the goods evaluation data may also be adopted. Specifically, the commodity evaluation and collection method of the embodiment includes the following steps:

s301, obtaining order information submitted by a user terminal;

s302, determining whether the order contains a target commodity preset by a merchant terminal;

s303, when the target commodity is determined to be contained in the order, pushing an evaluation request to the user terminal; the evaluation object in the evaluation request comprises the target commodity;

s304, after receiving the commodity evaluation data fed back by the user terminal, forwarding the commodity evaluation data to the merchant terminal; or extracting the evaluation data of the target commodity from the commodity evaluation data and sending the evaluation data of the target commodity to the merchant terminal.

In this embodiment, after receiving the commodity evaluation data fed back by the user terminal, a scheme of further processing and forwarding the commodity evaluation data may be adopted, and the evaluation data of the target commodity is extracted from the commodity evaluation data and sent to the merchant terminal, so that the merchant is helped to acquire the evaluation information of the target commodity, and the evaluation information unrelated to the target commodity is removed.

In any of the above embodiments, the order is a dining order; the target commodity preset by the merchant terminal is signboard dishes, special dishes and/or new dishes of the corresponding merchant. The dishes are the most important dishes of the merchant, so the evaluation data of the important dishes is more important. For example, the method can help the merchant to effectively improve key dishes, and can also help the merchant to collect user evaluation data of new dish eating and signboard dishes.

Based on the same technical concept, the application also discloses a commodity evaluation and acquisition device which can adopt the commodity evaluation and acquisition method of any one of the embodiments, specifically, fig. 4 shows a schematic diagram that the commodity evaluation and acquisition device of the embodiment is suitable for a catering scene, after the commodity evaluation and acquisition device 100 acquires the catering information in the catering order, the target commodity information set by the corresponding merchant can be called for comparison, and under the condition that the catering order contains the target commodity, the target commodity is taken as an evaluation object, an evaluation request is generated, and the evaluation request is pushed to the user terminal; and after the feedback evaluation information is acquired, the feedback evaluation information is sent to the corresponding merchant.

As shown in fig. 5, the commodity evaluation collecting device 100 of the present embodiment includes:

an order obtaining module 110, configured to obtain a dining order of a user; specifically, after the user performs online transaction, the user's order may be obtained, where the order generally includes information such as the name of the merchant and the name of the purchased commodity.

An analyzing and judging module 120, configured to determine whether the order includes a target product preset by the merchant terminal; specifically, after the order is obtained, the target commodity information set by the corresponding merchant terminal can be found according to the merchant name in the order, and then whether the commodity purchased in the order contains the target commodity information set by the merchant through the merchant terminal is judged.

Specifically, each merchant can set a target commodity at the merchant terminal according to the own requirements; specifically, for example, a catering merchant may set a signboard, a feature dish, a new dish, and the like of the restaurant as target commodities; the clothing merchant can take the new clothing and the classical clothing of the shop as target commodities; the number of the target commodities can be set to be more than one, generally, the number limit of the target commodities is set in advance, and the number of the target commodities set by the merchant only needs to be not larger than the number limit of the target commodities, for example, the number of the target commodities is set to be 10, and then the merchant can only set 10 commodities as the target commodities at most.

An evaluation request module 130, configured to, when it is determined that the order includes the target product, push an evaluation request to the user terminal; the evaluation object in the evaluation request includes the target commodity.

Specifically, if it is determined that the order includes a preset target commodity, an evaluation request including the target commodity may be pushed to the user terminal, so as to acquire evaluation data of the target commodity.

An information interaction module 140, configured to receive feedback information of the evaluation request, and send the feedback information to the merchant terminal;

specifically, after the feedback information of the pushed evaluation request is acquired, the feedback information is sent to the corresponding merchant terminal, so that the merchant can know the evaluation data of the target commodity in time, the improvement of the target commodity by the merchant is facilitated, and the purchase rate and the user experience of the target commodity are improved.

In another embodiment of the merchandise evaluation and collection device, as shown in fig. 6, the evaluation request module 130 includes:

the selecting submodule 131 is configured to select a second preset quantity of target commodities from the order as an evaluation object when the quantity of the target commodities included in the order exceeds a first preset quantity; the second preset number is less than or equal to the first preset number;

and the evaluation submodule 132 is configured to generate an evaluation request according to the evaluation object, and push the evaluation request to the user terminal.

Preferably, when the number of the target goods included in the order exceeds a first preset number, the selecting sub-module 131 selects a second preset number of target goods from the order as an evaluation object according to any one or more of the evaluation number, sales volume, price, buyback rate, and goods priority of each target goods in the order.

The selecting sub-module 131 specifically selects a second preset number of target commodities from the order as evaluation objects according to the evaluation number of each target commodity in the order, and the selecting includes:

the selecting sub-module 131 obtains the respective accumulated evaluation number or the evaluation number of the current day of each target commodity in the order, and selects the target commodity of which the accumulated evaluation number or the evaluation number of the current day meets the preset condition as an evaluation object. Specifically, for example, the target product with the smallest cumulative evaluation number or the smallest evaluation number on the day is used as the evaluation target.

Further, when the number of target commodities of which the accumulated evaluation number or the daily evaluation number satisfies the preset condition is greater than one in the order, the selecting sub-module 131 selects one of the target commodities of which the accumulated evaluation number or the daily evaluation number is the smallest as an evaluation object.

In another embodiment, the selecting sub-module 131, according to the priority of each target product in the order, specifically includes:

and selecting the target commodity with the highest priority from the order as an evaluation object according to the priority order of each target commodity preset by the merchant terminal.

In another embodiment, based on any one of the above apparatus embodiments, the selecting sub-module 131 is further configured to, when the order does not include a target product preset by a merchant terminal or the merchant does not include the target product preset by the merchant terminal, select one or more products from the order as evaluation objects according to any one or more of the evaluation number, the sales volume, the price and the buyback rate of each product in the order.

When the order does not contain target goods preset by a merchant terminal or the merchant does not preset the target goods:

the selecting sub-module 131 specifically selects a second preset number of commodities from the order as an evaluation object according to the evaluation number of each commodity in the order, and the selecting includes:

the selecting submodule 131 selects, from the order, a commodity whose cumulative evaluation number or evaluation number on the day satisfies a preset condition as an evaluation object. Specifically, for example, a target product with the smallest evaluation number is selected as an evaluation target, or a target product with an evaluation number lower than a set number is selected as an evaluation target.

In another embodiment of the product collecting device of the present application, on the basis of any one of the above embodiments of the device, the analyzing and determining module 120 is further configured to extract the evaluation data of the target product from the product evaluation data received by the information interaction module 140, and send the evaluation data of the target product to the merchant terminal.

The above-mentioned commodity evaluation acquisition device corresponds to the commodity evaluation acquisition method in this application, and the technical details of the commodity evaluation acquisition method embodiment in this application are also applicable to the commodity evaluation acquisition device embodiment in this application, and in order to reduce repetition, the technical details of the commodity evaluation acquisition device embodiment in this application can refer to the commodity evaluation acquisition method embodiment in this application, and are not described herein again.

In addition, the present application also discloses another commodity evaluation and collection method, specifically, as shown in fig. 7, the method includes the following steps:

s401, commodity evaluation data submitted by a user terminal are obtained;

s402, judging whether the evaluation object in the commodity evaluation data contains a target commodity preset by a merchant terminal; if yes, go to step S403;

and S403, pushing the commodity evaluation data to the merchant terminal.

According to the method and the device, after the evaluation data of the user are collected, whether the collected evaluation data contain the evaluation information of the target commodity is judged according to the target commodity preset by the merchant terminal, if yes, the evaluation data are pushed to the merchant terminal, and therefore the merchant can be helped to quickly select the evaluation data of the commodity concerned by the merchant. The method and the device are suitable for the situation that the evaluation data acquired by the background is more, and the commodity evaluation data may contain a plurality of commodities or a plurality of service evaluations.

Preferably, in another method embodiment of the present application, on the basis of the above embodiment, when it is determined that the obtained evaluation data of the user includes a target commodity, the evaluation data of the target commodity is further extracted from the commodity evaluation data; and pushing the evaluation data of the target commodity to the merchant terminal.

Thus, the evaluation data sent to the merchant terminal can be prevented from containing evaluation data irrelevant to the target product. For example, in the acquired evaluation data of a certain order from the user, in the order data, besides the target product a, the product B is also evaluated, even the customer service attitude and the like are evaluated, and according to the product evaluation acquisition method of the foregoing embodiment, since the evaluation data of the order includes the target product a, the evaluation data of the order is directly forwarded to the merchant terminal, so that the merchant can view the evaluation data. However, if the product evaluation acquisition method of this embodiment is adopted, the evaluation data of the order may be further extracted, only the evaluation data of the target product of the merchant with a high degree of attention is obtained, that is, the evaluation data part of the target product a in the order is extracted, and the extracted evaluation data of the target product a is pushed to the merchant terminal, so as to help the merchant know the evaluation condition of the product of the merchant with a high degree of attention, and to help the merchant improve the product.

Similarly, based on the same technical concept, the present application also discloses another merchandise evaluation and collection device, as shown in fig. 8, the merchandise evaluation and collection device 200 includes:

an information obtaining module 210, configured to obtain commodity evaluation data submitted by a user terminal;

a judgment processing module 220, configured to judge whether an evaluation object in the product evaluation data includes a target product preset by a merchant terminal;

the information pushing module 230 is configured to, when it is determined that the evaluation object in the commodity evaluation data includes the target commodity, push the commodity evaluation data to the merchant terminal.

In another embodiment of the product evaluation and collection device 200 according to the present application, in addition to the above device embodiments, the product evaluation and collection device 200 further includes:

the information extraction module is used for extracting the evaluation data of the target commodity from the commodity evaluation data when the evaluation object in the commodity evaluation data is determined to contain the target commodity; and pushing the evaluation data of the target commodity to the merchant terminal through the information pushing module.

In addition, an embodiment of the present application also discloses a server, including: one or more processors; a storage device having one or more programs stored thereon; when executed by the one or more processors, the one or more programs cause the one or more processors to implement the steps of the merchandise evaluation collection method according to any of the embodiments described above.

Fig. 9 is a schematic structural diagram of a product evaluation server according to an exemplary embodiment of the present application. On a hardware level, the server device may include a processor 151, one or more communication buses 152, peripheral interfaces 153, and memory 154, although other hardware required for services is also possible. The memory 154 stores processor-executable instructions, and the processor 151 reads corresponding instructions from the memory 154 and then executes the merchandise evaluation collecting method according to any of the embodiments.

The memory 154 may be configured to store software programs and modules, such as program instructions/modules corresponding to the embodiments of the product evaluation collecting method/apparatus in the embodiments of the present application, and the processor may execute various functional applications and data processing by allowing the software programs/modules stored in the memory, so as to implement the product recommending method/apparatus.

Memory 154 may include random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. The storage medium may be a magnetic disk, an optical disk, a Read Only Memory (ROM), a Random Access Memory (RAM), or the like.

Finally, the present application also discloses a computer readable medium, on which a computer program is stored, wherein the program, when executed, implements the steps of the merchandise evaluation collection method according to any of the above embodiments of the present application.

It will be understood by those of ordinary skill in the art that all or some of the steps of the methods disclosed above, functional modules/units in the apparatus, may be implemented as software, firmware, hardware, and suitable combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed by several physical components in cooperation. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.

While the preferred embodiments of the present application have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all alterations and modifications as fall within the scope of the application.

It will be apparent to those skilled in the art that various changes and modifications may be made in the present application without departing from the spirit and scope of the application. Thus, if such modifications and variations of the present application fall within the scope of the claims of the present application and their equivalents, the present application is intended to include such modifications and variations as well.

Claims

1. A commodity evaluation and collection method is characterized by comprising the following steps:

acquiring order information submitted by a user terminal;

2. The merchandise evaluation collection method according to claim 1, further comprising:

when the quantity of the target commodities contained in the order exceeds a first preset quantity, selecting a second preset quantity of target commodities from the order as an evaluation object; the second preset number is less than or equal to the first preset number.

3. The commodity evaluation acquisition method according to claim 2, wherein when the number of target commodities included in the order exceeds a first preset number, selecting a second preset number of target commodities from the order as evaluation objects comprises:

and selecting a second preset number of target commodities from the order as evaluation objects according to any one or more of the evaluation number, the sales volume, the price, the buyback rate and the commodity priority of each target commodity in the order.

4. The method for acquiring the commodity evaluation according to claim 3, wherein a second preset number of target commodities are selected from the order as evaluation objects according to the evaluation number of each target commodity in the order, and specifically comprises:

acquiring the respective accumulated evaluation number or the current day evaluation number of each target commodity in the order;

and selecting the target commodity of which the accumulated evaluation number or the current day evaluation number meets the preset condition as an evaluation object.

5. The method for acquiring commodity evaluation according to claim 3, wherein according to the priority of each target commodity in the order, a second preset number of target commodities are selected from the order as evaluation objects, and specifically the method comprises the following steps:

6. The merchandise evaluation collection method according to claim 4, further comprising: and when the number of the target commodities of which the accumulated evaluation number or the daily evaluation number meets the preset condition is more than one, selecting one of the target commodities with the minimum accumulated evaluation number or the daily evaluation number as an evaluation object.

7. The merchandise evaluation collection method according to claim 1, further comprising:

and when the order does not contain the target commodity preset by the merchant terminal or the merchant terminal does not set the target commodity, selecting one or a plurality of commodities from the order as evaluation objects according to any one or more of the evaluation number, the sales volume, the price and the buyback rate of each commodity in the order.

8. The commodity evaluation collecting method according to claim 7, wherein one or more commodities are selected as evaluation objects from the order according to the evaluation number of each commodity in the order; the method specifically comprises the following steps:

and selecting commodities of which the accumulated evaluation number or the evaluation number on the day meets a preset condition from the order as evaluation objects.

9. A commodity evaluation acquisition method according to any one of claims 1 to 8, wherein the order is a catering order; the target commodity preset by the merchant terminal is a signboard and/or a new dish of the corresponding merchant.

10. A commodity evaluation and collection method is characterized by comprising the following steps:

acquiring commodity evaluation data submitted by a user terminal;

11. The method according to claim 10, wherein when it is determined that the evaluation object in the product evaluation data includes the target product, pushing the product evaluation data to the merchant terminal specifically includes:

extracting the evaluation data of the target commodity from the commodity evaluation data;

and pushing the evaluation data of the target commodity to the merchant terminal.

12. A commodity evaluation collection device, characterized by comprising:

13. A commodity evaluation collection device, characterized by comprising:

14. A server, comprising: one or more processors; a storage device having one or more programs stored thereon; the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the merchandise evaluation collection method of any of claims 1-11.

15. A computer-readable medium on which a computer program is stored, wherein the program, when executed, implements the merchandise evaluation collection method according to any one of claims 1-11.